Fault processing method and device of air processing equipment and control equipment

Abstract

The invention provides a fault processing method and device for air processing equipment and control equipment. When it is detected that the target air treatment equipment breaks down, fault treatment guide information about the target air treatment equipment is automatically broadcasted; after voice reply data aiming at the fault processing guide information from the first user is received, verifying whether the first user meets a preset requirement or not according to the voice reply data; and when it is determined that the first user meets the preset requirement, responding to the voice reply data and carrying out corresponding fault processing. Therefore, fault prompting and fault processing guiding about the target air processing equipment can be timely and effectively carried out on the user, the voice reply data of the user meeting the preset requirement is responded, the user is accurately assisted to complete fault processing of the target air processing equipment, and the user can obtain good service experience.

Description

Technical Field

[0001] This application relates to the field of air treatment, and particularly to a fault handling method, device and control device for an air treatment device. Background Art

[0002] With the development of industry and the increasing demand for environmental improvement, the use of air treatment devices such as air conditioners has become increasingly common.

[0003] However, various faults often occur during the use of air treatment devices. Currently, in most cases, it is necessary for users to discover the faults by themselves, analyze and judge the specific situation of the faults by themselves, and then determine whether to submit a repair request.

[0004] It should be noted that the above introduction of the technical background is only for the convenience of clearly and completely explaining the technical solutions of this application and facilitating the understanding of those skilled in the art. It cannot be considered that the above technical solutions are well-known to those skilled in the art just because these solutions are described in the background art part of this application. Summary of the Invention

[0005] The inventor found that: Based on the existing methods, it is often difficult for users to discover device faults in a timely manner during the use of air treatment devices. Especially when the faults are not very obvious, it is very difficult for users to detect device faults immediately, resulting in the further deterioration of the faults and missing the best opportunity for fault handling.

[0006] In addition, after most users discover device faults, due to the lack of corresponding knowledge and experience, they are often confused and do not know exactly what to do next. Usually, it is necessary for users to rely on their personal knowledge and experience to judge the cause, severity, etc. of the faults by themselves, and then decide which method to use to handle the faults. In this way, it will inevitably increase the trouble of users and affect the service experience of users.

[0007] To solve at least one of the above problems, an embodiment of the present application provides a fault handling method, apparatus, and control device for an air handling device. First, a fault handling guidance mechanism is introduced. When a fault is detected in the target air handling device, the fault handling guidance information about the target air handling device can be automatically generated and broadcast, which can not only prompt the user about the fault of the target air handling device in a timely manner, but also guide the user in necessary fault handling, enabling the user to more conveniently and clearly understand the specific situation of the fault and helping the user quickly and accurately determine the fault handling method. In addition, after receiving the voice response data from the user for the above-mentioned fault handling guidance information, it is also possible to first verify whether the first user meets the preset requirements according to the voice response data, and determine whether the first user has the authority to handle the fault of the target air handling device; only when it is determined that the first user meets the preset requirements, will the voice response data be responded to and corresponding fault handling be performed. Thus, it is possible to accurately identify the user who meets the preset requirements, respond to the voice response data of the user who meets the preset requirements, assist the user in more easily and efficiently completing the fault handling of the target air handling device, and enable the user to obtain a better service experience.

[0008] According to the first aspect of the embodiments of the present application, a fault handling method for an air handling device is provided. The method includes: broadcasting fault handling guidance information about a target air handling device; obtaining voice response data from a first user for the fault handling guidance information; and verifying whether the first user meets preset requirements according to the voice response data; and when it is determined that the first user meets the preset requirements, responding to the voice response data and performing corresponding fault handling.

[0009] According to the second aspect of the embodiments of the present application, a fault handling apparatus for an air handling device is provided. The apparatus includes: a broadcasting module for broadcasting fault handling guidance information about a target air handling device; a verification module for obtaining voice response data from a first user for the fault handling guidance information; and verifying whether the first user meets preset requirements according to the voice response data; and a processing module for, when it is determined that the first user meets the preset requirements, responding to the voice response data and performing corresponding fault handling.

[0010] According to the third aspect of the embodiments of the present application, a control device is provided, including a processor and a memory for storing processor-executable instructions. When the processor executes the instructions, the relevant steps of the fault handling method for the air handling device are implemented.

[0011] One of the beneficial effects of the embodiments of the present application is that:

[0012] A fault handling guidance mechanism is introduced. When a fault is detected in the target air handling device, fault handling guidance information about the target air handling device is automatically broadcast. In this way, it is possible to timely and effectively provide both fault prompts and fault handling guidance for the user regarding the target air handling device, enabling the user to not only promptly discover the device fault but also clearly understand the specific situation of the fault, helping the user quickly and accurately determine the handling method for the fault.

[0013] In addition, based on the voice response data from the first user, it is verified whether the first user has the authority to handle the fault of the target air handling device, and it is judged whether the first user meets the preset requirements. Only when it is determined that the first user meets the preset requirements, will the above-mentioned voice response data be responded to and corresponding fault handling be carried out. In this way, false responses can be avoided, and the fault handling of the target air handling device can be accurately realized, providing the user with a better service experience.

[0014] Referring to the following description and drawings, specific embodiments of the present application are disclosed in detail, indicating the ways in which the principles of the present application can be adopted. It should be understood that the embodiments of the present application are not limited thereby in scope. Within the spirit and terms of the appended claims, the embodiments of the present application include many changes, modifications, and equivalents.

[0015] The characteristic information described and illustrated for one embodiment can be used in the same or similar manner in one or more other embodiments, combined with the characteristic information in other embodiments, or replace the characteristic information in other embodiments.

[0016] It should be emphasized that the term "including / containing" when used herein refers to the presence of characteristic information, whole parts, steps, or components, but does not exclude the presence or addition of one or more other characteristic information, whole parts, steps, or components. BRIEF DESCRIPTION OF THE DRAWINGS

[0017] Many aspects of the present application can be better understood with reference to the following drawings. The components in the drawings are not drawn to scale, but are only for showing the principles of the present application. For the convenience of showing and describing some parts of the present application, the corresponding parts in the drawings may be enlarged or reduced. The elements and characteristic information described in one drawing or one embodiment of the present application can be combined with the elements and characteristic information shown in one or more other drawings or embodiments. In addition, in the drawings, like reference numerals represent corresponding components in several drawings and can be used to indicate the corresponding components used in more than one embodiment.

[0018] In the drawings:

[0019] Figure 1It is a flowchart of the fault handling method of the air handling device according to Embodiment 1 of the present application;

[0020] Figure 2 It is a schematic diagram of an implementation manner of communication interaction between a local device and a server when applying the fault handling method of the air handling device according to Embodiment 1 of the present application in a specific scenario;

[0021] Figure 3 It is a schematic diagram of a scenario embodiment when applying the fault handling method of the air handling device according to Embodiment 1 of the present application in a specific scenario;

[0022] Figure 4 It is a schematic diagram of an implementation manner when specifically executing step S102 in the fault handling method of the air handling device according to Embodiment 1 of the present application;

[0023] Figure 5 It is a schematic diagram of an implementation manner when specifically executing step S103 in the fault handling method of the air handling device according to Embodiment 1 of the present application;

[0024] Figure 6 It is a schematic diagram of another scenario embodiment when applying the fault handling method of the air handling device according to Embodiment 1 of the present application in a specific scenario;

[0025] Figure 7 It is a schematic diagram of an implementation manner when specifically executing step S103-2 in the fault handling method of the air handling device according to Embodiment 1 of the present application;

[0026] Figure 8 It is a schematic diagram of an implementation manner when further executing step S103-2 in the fault handling method of the air handling device according to Embodiment 1 of the present application;

[0027] Figure 9 It is a schematic diagram of a component structure of the fault handling device of the air handling device according to Embodiment 2 of the present application;

[0028] Figure 10 It is a schematic diagram of a component structure of the control device according to Embodiment 3 of the present application. Detailed implementation manners

[0029] The preferred implementation manners of the present application will be described below with reference to the accompanying drawings.

[0030] Embodiment 1

[0031] Embodiment 1 of the present application provides a data processing method for an air handling device.

[0032] Figure 1It is a schematic diagram of an implementation manner of the fault handling method of the air handling device according to Embodiment 1 of the present application. Specifically, as shown in FIG. 1 Figure 1 As shown, the method may include the following steps:

[0033] S101: Broadcast fault handling guidance information about the target air handling device;

[0034] S102: Obtain voice response data from the first user for the fault handling guidance information; and verify whether the first user meets the preset requirements according to the voice response data;

[0035] S103: In the case where it is determined that the first user meets the preset requirements, respond to the voice response data and perform corresponding fault handling.

[0036] Figure 2 It is a schematic diagram of an implementation manner of communication interaction between a local device and a server when applying the fault handling method of the air handling device according to Embodiment 1 of the present application in a specific scenario.

[0037] In some embodiments, the above-mentioned target air handling device refers to an air handling device that has a fault or an error code.

[0038] In some embodiments, the above-mentioned first user refers to a user who gives a voice response to the fault handling guidance information.

[0039] In some embodiments, as Figure 2 shown, the above-mentioned fault handling method of the air handling device can be specifically applied to the control device side, or to the target air handling device side, or to the user terminal side. In some scenarios, it can also be applied to the server side of the after-sales system.

[0040] In some embodiments, the above-mentioned fault handling method of the air handling device can also be applied to multiple sides among the above-mentioned sides. For example, some steps of the method can be executed by local devices such as the control device, the target air handling device, or the user terminal, and some steps are executed by the server on the after-sales system side.

[0041] In some embodiments, the above-mentioned target air handling device may specifically include various air handling devices that the first user needs to use and control.

[0042] The above-mentioned target air handling device may include at least one of an indoor unit, a air supply device, a humidity control device, a floor heating device, and a sensor.

[0043] In some embodiments, the indoor unit is the indoor unit in an air conditioning system, and the air conditioning system may be a commercial air conditioning system or a household air conditioning system.

[0044] In some embodiments, an air conditioning system may include at least one set of outdoor units and at least one indoor unit connected to each set of outdoor units. That is to say, in the air conditioning system, one or more sets of outdoor units may be included, and each set of outdoor units includes at least one outdoor unit; for one set of outdoor units, the set of outdoor units is connected to at least one indoor unit.

[0045] For example, the air conditioning system includes one outdoor unit and one indoor unit connected to the outdoor unit.

[0046] For example, the air conditioning system includes one outdoor unit and at least two indoor units connected to the outdoor unit.

[0047] For example, the air conditioning system includes at least two outdoor units and at least two indoor units connected to the at least two outdoor units.

[0048] For example, one set of outdoor units and at least one indoor unit connected to the set of outdoor units form a refrigerant system, or multiple sets of outdoor units and at least one indoor unit connected to each of the multiple sets of outdoor units form multiple refrigerant systems. Thus, the air conditioning system may include one refrigerant system or multiple refrigerant systems.

[0049] In some embodiments, the outdoor unit and the indoor unit may be air conditioning devices of various models, various types, various forms, and various capacities. For example, the form of the indoor unit may be a four-way air outlet, a two-way air outlet, a duct machine, a floor air outlet, or a skirting air outlet, etc.; the form of the outdoor unit may be a single-fan top air outlet, a double-fan top air outlet, a single-fan front air outlet, or a double-fan front air outlet, etc.

[0050] In some embodiments, the air supply device includes at least one of a fresh air treatment device, a total heat exchange device (for example, with or without an internal circulation function), and a ventilation device (for example, with or without an internal circulation function).

[0051] In some embodiments, the humidity control device has at least one of a humidifying function and a dehumidifying function. For example, the humidity control device is arranged on the output side of the air supply device to adjust the humidity of the air output by the air supply device. For example, the air output by the air supply device is humidified or dehumidified, and the humidified or dehumidified air is introduced into the indoor space. For example, the humidity control device has a heat exchanger, and the heat exchanger can operate as an evaporator.

[0052] In some embodiments, the floor heating device is connected to the outdoor unit through a refrigerant pipeline, and the floor heating device is connected to the floor heating pipeline in the indoor space through a floor heating water pipeline. For example, the outdoor unit and the floor heating device form an air source heat pump water heater, which uses the heat in the air and the operation of the compressor to heat water; the floor heating device may include a water heat exchange unit, and the refrigerant flowing out of the compressor of the outdoor unit enters the water heat exchange unit of the floor heating device through the refrigerant pipeline and exchanges heat with water, so as to achieve the purpose of heating water, and the heated water is introduced into the floor heating pipeline in the indoor space through the floor heating water pipeline to supply heat to the indoor space. In some embodiments, the outdoor unit and the floor heating device are separate or integrated.

[0053] In some embodiments, the above control device may specifically include a control terminal that is connected to the target air handling device by wire or wireless means and can respond to user instructions to control the target air handling device.

[0054] Specifically, for example, the above control device may be one or more of the following: a wired controller, a centralized controller, a smart speaker, a gateway, etc.

[0055] In some embodiments, the above user terminal may specifically include a front end applied to the user side that can implement functions such as data collection and data transmission. Specifically, the user terminal may be an electronic device such as a tablet computer, a mobile phone, a smart watch, etc. Or, the user terminal may also be a software application that can run on the above electronic devices, for example, an application APP associated with the target air handling device.

[0056] The above server may specifically include a background server applied to the after-sales system side that can implement functions such as data transmission and data processing. Specifically, the server may be an electronic device with data operation, storage functions, and network interaction functions. Or, the server may also be a software program running on the electronic device that provides support for data processing, storage, and network interaction. In this embodiment, the number of the servers is not specifically limited. The server may specifically be one server, or several servers, or a server cluster formed by several servers.

[0057] In some embodiments, the above target air handling device, user terminal, and control device may be collectively referred to as local devices. Specifically, the above local devices may be provided with module structures such as a voice collector, a voice player, a processor, a memory, and a network communication port.

[0058] During specific implementation, such as Figure 2As shown, when the data processing ability of the local device is relatively weak, the server of the after-sales system can use local devices such as the target air handling device, the control device, or the user terminal deployed in the target space where the target air handling device is located to voice broadcast to the user in the target space the fault handling guidance information about the target air handling device; and receive the voice reply data from the first user for the fault handling guidance information. Then, the server determines whether the first user has the authority to handle the fault of the target air handling device based on the voice reply data, and verifies whether the first user meets the preset requirements. When it is determined that the first user meets the preset requirements, the server responds to the voice reply data and performs corresponding fault handling.

[0059] Of course, when the data processing ability of the local device is relatively strong, local devices such as the target air handling device, the control device, or the user terminal can directly broadcast in the target space the fault handling guidance information about the target air handling device; and collect the voice reply data from the first user for the fault handling guidance information; and then verify whether the first user meets the preset requirements according to the above voice reply data. When it is determined that the first user meets the preset requirements, the local device responds to the voice reply data and performs corresponding fault handling.

[0060] In some embodiments, the above-mentioned target air handling device may specifically include an air handling device deployed within the target space or in a neighboring area outside the target space.

[0061] Among them, the above-mentioned target space may specifically be the residence of the first user, or a specific room in the residence of the first user. Of course, the above-mentioned target space may also be other types of space areas such as the office area of the first user. This specification does not make any limitations in this regard.

[0062] In some embodiments, the above-mentioned fault handling guidance information can be specifically understood as a data information that can not only prompt that there is a fault in the device, but also enable the user to understand the specific situation of the fault (for example, the cause of the fault, the severity of the fault, the consequences brought by the fault, etc.), and guide the user to determine a suitable fault handling method to handle the fault.

[0063] In some embodiments, the above-mentioned fault handling guidance information may specifically include at least one of the following: fault name, fault type, fault cause, fault handling suggestion, fault consequence, error code, fault level, etc.

[0064] Among them, the above-mentioned error code may specifically be the error code detected by the target air handling device. Usually, one error code corresponds to one fault and one fault name.

[0065] In some embodiments, the above-mentioned fault types may include at least one of the first type of faults and the second type of faults, etc. Among them, the first type of fault may specifically be a fault that affects the normal operation of the air handling equipment; the second type of fault may specifically be a fault that does not affect the normal operation of the air handling equipment, for example, a fault that does not affect the normal operation but affects the operation efficiency or operation effect.

[0066] For example, the above-mentioned first type of fault may be a fault that causes the core components such as the air-conditioning compressor to fail to start normally, or causes the air handling equipment to fail to normally implement basic functions such as refrigeration, heating, and air supply.

[0067] The above-mentioned second type of fault may be a fault that does not affect the normal start of the core components such as the air-conditioning compressor and does not affect the air handling equipment to normally implement basic functions such as refrigeration, heating, and air supply.

[0068] For example, for the fault of compressor damage, since it will have a relatively obvious and direct impact on the use of the air conditioner, that is, the air conditioner cannot operate normally, it can be classified as the first type of fault.

[0069] Again, for example, for the fault of dirty and blocked filter, since it will not have a relatively obvious and direct impact on the use of the air conditioner and may affect the refrigeration efficiency or refrigeration effect of the air conditioner, etc., it can be classified as the second type of fault.

[0070] Based on whether it will affect the user's use in the future, the above-mentioned second type of fault can be further divided into: faults that do not affect currently but will affect the normal start of the core components such as the air-conditioning compressor or the normal implementation of basic functions such as refrigeration, heating, and air supply by the air handling equipment within a relatively short period of time in the future, and faults that do not affect currently and will not affect the normal start of the core components such as the air-conditioning compressor or the normal implementation of basic functions such as refrigeration, heating, and air supply by the air handling equipment within a relatively short period of time in the future, etc.

[0071] The above-mentioned fault consequences can be specifically understood as the negative effects that are likely to occur in the future without dealing with the current fault.

[0072] For example, for the fault of dirty and blocked filter, the corresponding fault consequence can be: increased electricity cost. Again, for the fault: refrigerant leakage, the corresponding fault consequence can be: machine damage, etc.

[0073] The above-mentioned fault handling suggestions may specifically include recommended suggestions on corresponding fault handling methods.

[0074] Of course, it should be noted that the above-listed content information is only an illustrative description. In specific implementation, according to the specific situation and processing requirements, the above fault handling guidance information may also include other types of content information. Regarding this, this specification makes no limitation.

[0075] Based on the above embodiments, by broadcasting rich and diverse fault handling guidance information to the user, the user can comprehensively and clearly understand the specific situation of the fault, guiding the user to better complete the fault handling.

[0076] Figure 3 It is a schematic diagram of a scenario implementation of applying the fault handling method of the air handling device in Embodiment 1 of the present application in a specific scenario.

[0077] In some embodiments, such as Figure 3 shown, when the method is specifically implemented, it may further include the following content:

[0078] S100-1: Receive an error code regarding the target air handling device;

[0079] S100-2: Determine the corresponding fault type according to the error code;

[0080] S100-3: Determine whether to broadcast the fault handling guidance information regarding the target air handling device according to the determined fault type.

[0081] When specifically implemented, according to the preset broadcasting rule, when the determined fault type is the first type of fault, the fault handling guidance information regarding the target air handling device can be broadcasted by voice, so as to timely give a fault prompt and fault handling guidance to the user.

[0082] On the contrary, according to the preset broadcasting rule, when the determined fault type is the second type of fault, the fault handling guidance information may not be broadcasted by voice, but the above fault handling guidance information is sent to the user terminal by means of a short message or the like to give a prompt to the user.

[0083] In some embodiments, the above fault handling guidance information may specifically be generated according to the error code.

[0084] When specifically implemented, the above fault handling guidance information may be generated in the following manner: According to the error code, query the preset error code table to determine the fault name (or fault number) corresponding to the fault code; then according to the fault name, match the fault handling set corresponding to the fault; and by querying the fault handling set, determine the corresponding fault type, fault cause, fault handling suggestions, fault consequences, fault level and other related content information; then combine the above content information to generate the corresponding fault handling guidance information.

[0085] Among them, the above-mentioned fault handling set can specifically be obtained by pre-organizing and summarizing the historical handling records of a large number of different faults.

[0086] In some embodiments, when specifically querying the fault handling set, the associated information of the target air handling device can be obtained; then, according to the associated information, the fault handling set can be queried to obtain the corresponding content information.

[0087] Among them, the above-mentioned associated information can specifically include: the operating characteristic parameters of the target air handling device, the service life of the target air handling device, the warranty information of the target air handling device, the severity of the current fault of the target air handling device, and so on.

[0088] For example, according to the warranty information of the air handling device, when it is determined that the target air handling device is within the warranty period, the recommended suggestions for repair handling in the fault handling set can be determined as the corresponding fault handling suggestions by querying the fault handling set.

[0089] In specific implementation, the user information associated with the target air handling device (such as the user's occupation, education level, hobbies, etc.) can also be combined to query the fault handling set to obtain relatively more matching content information.

[0090] For example, according to the warranty information of the air handling device, it is determined that the target air handling device is no longer within the warranty period; according to the severity of the current fault of the target air handling device, it is determined that the current fault is relatively minor; at the same time, according to the user information, it is determined that the user's occupation is an electrical appliance repairman; at this time, by querying the fault handling set, the recommended suggestions for self-repair handling in the fault handling set can be determined as the corresponding fault handling suggestions.

[0091] Based on the above embodiments, by introducing and using associated information, relatively more accurate fault handling guidance information that is more targeted and valuable for reference to users can be generated.

[0092] In some embodiments, according to the preset broadcast rule, when it is determined that the fault type is the first type of fault, the target space where the target air handling device is located can be determined first; then, the local device that is currently located in the target space and supports voice playback (such as the user terminal, control device, target air handling device, or other air handling devices also deployed in the target space, etc.) can be determined; then, the local device can be controlled to voice broadcast the fault handling guidance information about the target air handling device to the user.

[0093] In addition, in specific implementation, when it is determined that there is no user in the target space, the user bound to the target air handling device can be queried and determined, and the above fault handling guidance information is sent to the user terminal of the user. The user terminal receives and broadcasts the fault handling guidance information.

[0094] In some embodiments, after the fault handling guidance information about the target air handling equipment is broadcasted, with the knowledge and consent of the user, voice data inside the target space or in the vicinity of the target space can be monitored to detect whether voice reply data for the fault handling guidance information appears. When voice reply data for the fault handling guidance comes from the first user, the voice reply data can be collected and acquired.

[0095] Figure 4 It is a schematic diagram of an implementation method of the specific execution of step S102 in the fault handling method for air treatment equipment according to Example 1 of the present application.

[0096] In some embodiments, Figure 4 As shown, the above verification of whether the first user meets the preset requirements based on the voice response data may include the following contents during specific implementation:

[0097] S102-1: Extracting the voiceprint information of the first user from the voice response data;

[0098] S102-2: Verifying, based on the voiceprint information of the first user, whether the first user has the authority to handle faults of the target air handling equipment;

[0099] S102-3: When it is determined that the first user has fault handling authority for the target air handling equipment, it is determined that the first user meets preset requirements.

[0100] During specific verification, the first user database associated with the target air treatment device may be determined based on the device identification of the target air treatment device; and the voiceprint information may be matched in the first user database based on the voiceprint information of the first user.

[0101] When it is determined that the matching degree between the voiceprint information of the first user and the voiceprint information of any registered user in the first user database is less than a preset matching degree threshold, it is determined that the matching fails, and further it can be directly determined that the first user does not meet the preset requirements.

[0102] When it is determined that the matching degree between the voiceprint information of the first user and the voiceprint information of a registered user in the first user database is greater than or equal to a preset matching degree threshold, it is determined that the matching is successful. Further, in the first user database, the user information of the first user can be obtained by querying the user information of the registered user that matches. Then, according to the user information of the first user, it is detected whether the first user has the authority to handle the faults of the target air handling device.

[0103] According to the user information of the first user, when it is determined that the first user has the authority to handle the faults of the target air handling device, it is determined that the first user meets the preset requirements. On the contrary, when it is determined that the first user does not have the authority to handle the faults of the target air handling device, it is determined that the first user does not meet the preset requirements.

[0104] Among them, the user who has the authority to handle the faults of the target air handling device can specifically be the owner of the target air handling device, or other registered users authorized by the owner of the target air handling device to have the authority to handle the faults.

[0105] In some embodiments, when it is determined that the first user does not meet the preset requirements, the voice response data can be refused. Further, a prompt message about not having the authority to handle the faults can also be broadcast to the first user.

[0106] On the contrary, when it is determined that the first user meets the preset requirements, the voice response data can be responded to and corresponding fault handling can be performed.

[0107] Further, when it is determined that the first user meets the preset requirements, the user identifier of the first user (for example, the username, user number, etc. of the first user) can also be recorded, so that during the subsequent process of responding to the voice response data and performing corresponding fault handling, the first user can be notified of the progress information of the fault handling status according to the user identifier of the first user.

[0108] In some embodiments, after obtaining the voice response data from the first user for the fault handling guidance information, when the method is specifically implemented, it can further include: performing semantic recognition on the voice response data to obtain a corresponding semantic recognition result; judging whether the first user indicates to give up handling according to the semantic recognition result; when it is determined that the first user indicates to give up handling, the subsequent data processing can be ended.

[0109] Figure 5 It is a schematic diagram of an implementation manner when step S103 in the fault handling method of the air handling device according to Embodiment 1 of the present application is specifically executed.

[0110] In some embodiments, such as Figure 5As shown, corresponding fault handling is performed on the voice reply data described above. Specifically, in implementation, it may include the following:

[0111] S103-1: Determine the fault handling method indicated by the first user according to the voice reply data;

[0112] S103-2: Perform matching fault handling according to the fault handling method.

[0113] Among them, the fault handling method includes at least one of the following: self-repair handling, repair request handling, abandonment handling, etc.

[0114] Specifically, in implementation, in addition to providing content information such as fault name, fault type, fault cause, fault handling suggestions, fault consequences, error code, fault level, etc. to the user to help the user understand the specific situation of the fault and assist the user in making decisions, the above-mentioned fault handling guidance information can also guide the user to determine and indicate the fault handling method for the fault according to the fault handling suggestions.

[0115] Specifically, in implementation, semantic recognition can be performed on the voice reply data to obtain corresponding semantic recognition results; according to the semantic recognition results, the fault handling method indicated by the first user is determined.

[0116] When the fault handling method indicated by the first user cannot be clearly determined according to the semantic recognition results, further voice interaction can also be actively carried out with the first user; then the voice data of the first user during the voice interaction is collected and finally the fault handling method indicated by the first user is determined.

[0117] Based on the above embodiments, the reply data of the first user can be responded to, and the user is supported to select multiple fault handling methods to implement the fault handling of the target air handling device, meeting the diverse needs of the user.

[0118] Figure 6 It is a schematic diagram of another scenario embodiment of applying the fault handling method of the air handling device in Embodiment 1 of the present application in a specific scenario.

[0119] In some embodiments, as Figure 6 shown, specifically, in implementation, different methods can be adopted for different fault handling methods to implement the fault handling of the target air handling device.

[0120] The above-mentioned fault handling method specifically includes at least one of the following: self-repair handling, repair request handling, abandonment handling, etc.

[0121] Among them, the above self-repair processing can specifically refer to the user handling the fault by themselves. The above repair request processing can specifically refer to the user submitting a repair request, and the after-sales system arranges corresponding maintenance personnel to handle the fault. The above abandonment can specifically refer to not handling the fault currently.

[0122] In some embodiments, as Figure 6 shown, when the fault handling method is abandonment, according to the fault handling method, perform matching fault handling. Specifically, during implementation, it can include: not performing fault handling on the target air handling device currently.

[0123] Furthermore, the fault of the target fault handling device and related fault information (for example, the discovery time of the fault, error code, etc.) can be recorded; the target air handling device is redetected at preset time intervals to determine whether the fault still exists; when it is determined that the fault still exists, relevant fault handling guidance information is reminded to the first user again.

[0124] In addition, the fault can also be continuously monitored. When it is detected that the fault level increases and the consequences of the fault become more serious, a fault deterioration prompt message about the fault can be broadcast to the first user, so as to prompt the first user to pay attention to the fault in time and handle it in time to avoid further deterioration of the fault.

[0125] In some embodiments, as Figure 6 shown, when the fault handling method is self-repair processing, according to the fault handling method, perform matching fault handling. Specifically, during implementation, it can include the following content: determine the corresponding fault self-repair plan according to the error code from the target air handling device; notify the first user of the fault self-repair plan.

[0126] When specifically determining the fault self-repair plan, the fault repair processing flow corresponding to the fault indicated by the error code can be determined by querying the fault repair database of the after-sales system according to the error code; then, according to the above fault repair processing flow, generate the corresponding fault self-repair plan.

[0127] When specifically notifying the first user of the fault self-repair plan, the above fault self-repair plan can be broadcast to the first user by voice; or the above fault self-repair plan can be sent to the user terminal held by the first user in text form.

[0128] When specifically broadcasting the above fault self-repair plan, only one repair step in the fault self-repair plan can be broadcast to the first user in sequence each time. After broadcasting one step, when the voice data indicating that the first user has completed the execution of the repair step is monitored, the next repair step is continued to be broadcast until the first user has completed all the repair steps in the self-repair plan.

[0129] For example, for the failure of the filter screen to be clogged, the first user can, according to the reported self-repair plan for the failure, first disassemble and clean the filter screen step by step in sequence, then reinstall the filter screen, and then press the reset button by himself according to the relevant guiding steps announced by voice, or use the user terminal to contact the customer service center of the after-sales system for remote reset, so as to complete the self-repair processing of the failure.

[0130] In specific implementation, videos and / or images related to the fault repair processing flow can also be stored in the above-mentioned fault repair database. Correspondingly, while notifying the first user of the self-repair plan for the failure, the above-mentioned videos and / or images can also be displayed to the first user through the user terminal, the control device, or the target air treatment device, etc., so that the first user can accurately perform self-repair processing.

[0131] In some embodiments, when the method is specifically implemented, the following content can also be included: when it is detected that the first user has completed the self-repair processing for the target air treatment device according to the self-repair plan for the failure, the target air treatment device is redetected to obtain the corresponding detection result; according to the detection result, when it is determined that there is no error code, a prompt message regarding the successful self-repair processing is announced to the first user.

[0132] In specific implementation, when the first user has completed all the repair steps according to the self-repair plan for the failure, a confirmation message regarding the completion of the self-repair processing can be initiated through voice interaction or operation on the local device. After receiving and responding to the confirmation message, the target air treatment device can be restarted, and the operating state of the target air treatment device is redetected to determine whether there is still an error code.

[0133] If there is no error code, it can be determined that the first user's self-repair processing is successful, and then a prompt message regarding the successful self-repair processing can be announced to the first user.

[0134] On the contrary, if there is still an error code, a fault handling guiding message can be regenerated according to the current error code; and the fault handling guiding message is announced to the first user.

[0135] In some embodiments, after assisting the first user to perform fault handling multiple times (for example, 3 times) in the above manner, when it is detected that the error code still exists after redetecting the operating state of the target air treatment device, a prompt message regarding whether manual after-sales intervention is required can be displayed or announced to the first user.

[0136] Among them, the above-mentioned prompt message can also carry the contact information of the after-sales personnel, for example, the contact phone number of the after-sales personnel, or the link address for jumping to the dialog box with the after-sales personnel, etc.

[0137] At this time, the first user can actively contact the relevant after-sales personnel according to the above prompt information and using the contact information of the after-sales personnel. Then, the after-sales personnel can provide online manual after-sales service for the first user to guide the first user to successfully complete the troubleshooting.

[0138] Of course, the first user can also directly issue a confirmation instruction for the above prompt information. After detecting the receipt of the above confirmation instruction, it is possible to automatically control the local devices of the target air (such as user terminals, control devices, target air handling devices, etc.) to establish a communication connection with the relevant after-sales personnel. Correspondingly, the after-sales personnel can guide the first user to complete the troubleshooting online based on this communication connection.

[0139] Figure 7 It is a schematic diagram of an implementation manner when step S103-2 in the air handling device troubleshooting method according to Embodiment 1 of the present application is specifically executed.

[0140] In some embodiments, as Figure 6 and Figure 7 shown, in the case where the troubleshooting method is a repair request process, when performing the corresponding troubleshooting according to the troubleshooting method, the following content may further be included during specific implementation:

[0141] S103-2-1: Obtain the user information of the first user;

[0142] S103-2-2: Establish a fault repair work order for the target air handling device according to the user information of the first user and the error code;

[0143] S103-2-3: Send the fault repair work order to the corresponding maintenance personnel for processing.

[0144] During specific implementation, the user information (such as user identification) of the first user can be obtained by querying the user database; then, the user information of the first user and the error code are uploaded to the server of the after-sales system. The server of the after-sales system can establish a fault repair work order for the target air handling device according to the user information of the first user and the error code. At the same time, a status record for this fault repair work order will also be created to facilitate subsequent real-time tracking and recording of the work order processing status of this fault repair work order.

[0145] Then, the after-sales system can send this fault repair work order to the matching maintenance personnel for processing; at the same time, the work order processing status in the status record of this fault repair work order can also be updated to: maintenance personnel have been assigned, awaiting maintenance personnel to process.

[0146] When specifically creating a fault repair work order, the device identifier of the target air handling device and / or the repair requirement data customized by the first user can also be obtained; then, based on the user information of the first user, the error code, the device identifier of the target air handling device, and / or the repair requirement data customized by the first user, a relatively more accurate and detailed fault repair work order can be created.

[0147] Among them, the repair requirement data customized by the first user can specifically include: specified repair time, employee number of the specified repair personnel, and so on.

[0148] In addition, when specifically creating a fault repair work order, the urgency level of the fault repair work order can also be classified by combining information such as the fault type, fault consequence, and fault level; then, according to the classification result, the corresponding work order label can be set for the fault repair work order.

[0149] For example, for a fault repair work order with a higher urgency level, an emergency repair work order label can be set; for a fault repair work order with a lower urgency level, a normal repair work order label can be set. In this way, it is convenient for maintenance personnel to complete the processing of the fault repair work order in a relatively matching manner according to the work order label.

[0150] Correspondingly, after generating the above-mentioned fault repair work order, the matching maintenance personnel can be determined according to the repair requirement data customized by the first user; and the fault repair work order can be distributed to the maintenance personnel for processing.

[0151] After receiving the fault repair work order, the maintenance personnel can go to the target space to repair the target air handling device for the first user according to the relevant data information in the fault repair work order to achieve the fault handling of the target air handling device.

[0152] Figure 8 It is a schematic diagram of an implementation manner when further executing step S103-2 in the fault handling method of the air handling device according to Embodiment 1 of the present application.

[0153] In some embodiments, as Figure 8 shown, after creating a fault repair work order for the target air handling device, the method further includes:

[0154] S103-2-4: Monitor the work order processing status of the fault repair work order;

[0155] S103-2-5: When it is detected that the work order processing status of the fault repair work order is updated, notify the first user of the status update information about the work order processing status of the fault repair work order.

[0156] In specific implementation, the work order processing status of the fault repair work order can be monitored by querying the status record of the fault repair work order. When it is detected that the work order status of the fault repair work order is updated, the status update information regarding the work order processing status of the fault repair work order can be notified to the first user according to the user identification of the first user recorded previously.

[0157] Specifically notifying the first user of the status update information regarding the work order processing status of the fault repair work order may include: voice broadcasting the status update information to the first user; or sending the status update information to the user terminal of the first user in text form.

[0158] Based on the above embodiments, it is considered that the user who previously instructed to repair the target air handling equipment is the first user. Compared with other users, the first user will be more concerned about the processing progress of the repair, and other users may not even know that the target air handling equipment needs to be repaired. Therefore, by specifically notifying the first user of the status update information regarding the work order processing status of the fault repair work order, on the one hand, the first user can timely understand the latest processing progress of the repair of the target air handling equipment, and on the other hand, it can also avoid disturbing other users who are not concerned about the processing progress of the repair.

[0159] In some embodiments, when specifically implementing the above-mentioned notification of the status update information regarding the work order processing status of the fault repair work order to the first user, it may include the following content: detecting whether the first user is currently located in the target space where the target air handling equipment is located; when it is determined that the first user is currently located in the target space, the status update information regarding the work order processing status of the fault repair work order is broadcast to the first user through the control device or the target air handling equipment deployed in the target space.

[0160] When specifically implementing, sound data such as voice data and footstep data in the target space can be collected; then, based on the above-mentioned sound data, by performing processing such as voiceprint information matching on the voiceprint information in the voice data and footstep matching on the footstep data, it is determined whether the first user is currently located in the target space.

[0161] In addition, image data in the target space can also be collected; then, based on the image data, it is determined whether the first user is currently located in the target space through face recognition.

[0162] When it is determined that the first user is currently located in the target space, the status update information regarding the work order processing status of the fault repair work order can be voice broadcast to the first user through a local device deployed in the target space and equipped with a voice player, so that the first user can timely understand the latest processing progress of the repair of the target air handling equipment.

[0163] In contrast, when it is determined that the first user is not currently in the target space, the status update information regarding the work order processing status of the fault repair work order may not be broadcast by the local device in the target space for the time being.

[0164] In some embodiments, when broadcasting the status update information regarding the work order processing status of the fault repair work order to the first user, the specific implementation may include the following: collecting the current environmental factor information; and according to the current environmental factor information, broadcasting the status update information regarding the work order processing status of the fault repair work order to the first user through a matching broadcasting method.

[0165] Among them, the above environmental factor information may specifically include: time information, scene information, etc.

[0166] Specifically, for example, it can collect and according to the current time information (for example, 12:00 at night), it is found that the current time is relatively late and the first user has probably rested. If the status update information is directly broadcast to the first user, it may affect the rest of the first user; at this time, the status update information may not be broadcast temporarily; and a suitable broadcast time point (for example, 8:00 in the morning of the next day) can be determined; and the status update information is broadcast to the first user at this broadcast time point. At 8:00 in the morning of the next day, the local device deployed in the target space is used to monitor the voice data in the target space to determine whether the first user who initiated the voice reply data is currently in the target space or in the adjacent area of the target space; when it is determined that the first user is currently in the target space or in the adjacent area of the target space, the relevant status update information can be broadcast to the first user by the local device deployed in the target space.

[0167] For another example, it can also collect the current scene image of the target space; and determine the corresponding scene information by performing image recognition on the scene image. According to the scene information, if it is determined that the current scene is a do-not-disturb scene such as a work scene, a study scene, a rest scene, etc., the status update information may also not be broadcast temporarily; at the same time, the scene image of the target space is collected and according to it every other period of time (for example, every half an hour) to obtain the latest scene information; when it is determined according to the latest scene information that the current scene is no longer a do-not-disturb scene, the status update information can be broadcast to the first user.

[0168] Based on the above embodiments, different situations can be automatically recognized by collecting and according to the environmental factor information; and different situations can be intelligently distinguished, and the notification status update information is broadcast to the first user through a matching broadcasting method, so that while notifying the first user of the status update information in a timely manner, the disturbance to the first user can be reduced, and the first user can obtain a relatively better service experience.

[0169] In some embodiments, when the method is specifically implemented, the following may further be included: when it is determined that the first user is not currently in the target space, detecting whether the first user is currently in another space; when it is determined that the first user is currently in another space, determining the space where the first user is currently located; and broadcasting status update information about the work order processing status of the fault repair work order to the first user through a control device or an air handling device deployed in the space where the first user is currently located.

[0170] When specifically implemented, it is possible to detect whether the first user is in another space adjacent to the target space (for example, other rooms in the first user's residence) according to user characteristics such as the voiceprint information of the first user or the script voice of the first user; when it is determined that the first user is in another space, further, the first user can be located according to the decibel value of the voice data containing the voiceprint information of the first user or the footstep data containing the footsteps of the first user detected, so as to accurately determine the space where the first user is currently located (for example, the room where the first user is currently located). The status update information about the work order processing status of the fault repair work order is broadcast to the first user through a local device provided with a voice player deployed in the space where the first user is currently located.

[0171] When specifically implemented, it is also possible to use a sound matrix to detect the relative position and distance of the first user relative to a local device such as a centralized controller; and then, according to the relative position and distance of the first user relative to a local device such as a centralized controller, the first user can be located to determine the space where the first user is currently located. It is also possible to use the infrared function, camera, or Wifi function of the local device to locate the first user to determine the space where the first user is currently located.

[0172] In addition, at least two of the above-listed multiple positioning methods can be jointly used to more accurately determine the space where the first user is currently located.

[0173] In some embodiments, when it is determined that the first user is neither in the target space nor in another space, for example, the first user is not currently at home, at this time, the status update information about the work order processing status of the above-mentioned fault repair work order can be sent to the user terminal of the first user by text message; the status update information about the work order processing status of the above-mentioned fault repair work order can also be notified to the first user through the mobile APP of the first user.

[0174] In some embodiments, when the method is specifically implemented, it may further include: when it is determined that the first user is not currently located in the target space, detecting whether there is a second user associated with the first user in the target space currently; when it is determined that there is a second user in the target space currently, broadcasting, through a control device or a target air handling device deployed in the target space, status update information about the work order processing status of a fault repair work order to the second user.

[0175] Among them, the second user associated with the first user can be specifically understood as a registered user authorized by the first user to follow up the processing progress of a fault repair work order for a target air handling device.

[0176] For example, recently the first user is relatively busy and has no time to follow up the processing progress of the fault repair work order in a timely manner. At this time, the first user can authorize user A as the second user responsible for following up through a user terminal. Correspondingly, when it is determined that there is no first user in the target space, status update information about the work order processing status of the fault repair work order can also be broadcast to the second user in a targeted manner.

[0177] In some embodiments, after establishing a fault repair work order for a target air handling device, when the method is specifically implemented, it may further include the following: collecting voice data of the target space; according to the voice data of the target space, detecting whether the emotional state of the first user meets a preset reminder trigger condition; when it is determined that the emotional state of the first user meets the preset reminder trigger condition, generating a reminder prompt for the fault repair work order.

[0178] When specifically implemented, voice recognition can be performed on the collected voice data to obtain a corresponding voice recognition result; then detecting whether there are negative emotion words in the voice recognition result; when it is determined that negative emotion words are detected, it is determined that the emotional state of the first user meets the preset reminder trigger condition.

[0179] It is also possible to extract voice features such as tone and audio from the collected voice data; then use a preset emotion prediction model to process the above voice features to determine whether there is negative emotion in the emotional state of the first user; when it is determined that the first user has negative emotion, it is determined that the preset reminder trigger condition is met.

[0180] It is also possible to count the frequency of voice inquiries about the processing progress of repair handling initiated by the first user according to the collected voice data; and detecting whether the frequency is greater than a preset tolerance threshold; when it is determined that the frequency is greater than the preset tolerance threshold, it can be determined that the preset reminder trigger condition is met.

[0181] Of course, in specific implementation, multiple above-mentioned methods can also be combined simultaneously to more accurately detect whether the emotional state of the first user meets the preset reminder trigger condition.

[0182] When it is determined that the emotional state of the first user meets the preset reminder trigger condition, a reminder for the fault repair work order is generated.

[0183] Furthermore, the above reminder can be sent to the maintenance personnel who received the fault repair work order to remind the maintenance personnel to process the fault repair work order as soon as possible and with priority.

[0184] Based on the above embodiments, it can intelligently help the first user with reminder, so that the first user can obtain a better service experience.

[0185] In some embodiments, when the method is specifically implemented, the following content may further be included: when the confirmation information about the completion of the processing of the fault repair work order from the maintenance personnel is detected, the target air handling equipment is re-detected to obtain corresponding detection results; according to the detection results, when it is determined that there is an error code, a prompt message indicating that the processing of the fault repair work order is not successful is broadcast to the first user.

[0186] Specifically, when the maintenance personnel complete the repair of the target air handling equipment, they can send and upload the confirmation information about the completion of the processing of the fault repair work order to the after-sales system through the held maintenance terminal. When the above confirmation information is detected, the operating state of the target air handling equipment can be automatically re-detected by means such as restarting the target air handling equipment, and it is judged whether the fault is eliminated by detecting whether there is still an error code.

[0187] When it is determined through re-detection that there is no longer an error code, it can be determined that the fault has been eliminated. At this time, a prompt message indicating that the processing of the fault repair work order is successful is broadcast to the first user by voice. After receiving this prompt message, the first user can use their user terminal or other local devices to send a confirmation message of user verification passed to the after-sales system.

[0188] Only after the server of the after-sales system receives the above confirmation message of user verification passed can it be determined that the fault repair work order has been processed. Furthermore, the work order processing status in the status record of the fault repair work order is updated to processed; and the fault repair work order is ended.

[0189] When it is determined through re-detection that there is still an error code, it can be determined that the fault has not been eliminated. At this time, a prompt message indicating that the processing of the fault repair work order is not successful is broadcast to the first user, and the first user is reminded to send a confirmation message of user verification passed to the after-sales system after the fault repair work order is successfully processed.

[0190] Meanwhile, the detection results obtained by re-detection can also be sent to the maintenance personnel for reference, so that the maintenance personnel can further repair the target air treatment equipment in a targeted manner based on the detection results and accurately eliminate the relevant faults.

[0191] Based on the above embodiments, it can automatically help the first user detect and determine whether the fault repair processing work order for the target air treatment equipment is successfully processed, avoiding ending the work order when it is not successfully processed, resulting in the need for the first user to report the repair again and affecting the service experience of the first user.

[0192] Based on the above embodiments, when it is detected that the target air treatment equipment has a fault, the fault handling guidance information about the target air treatment equipment is automatically broadcast. In this way, it can timely and effectively give the user both a fault prompt and a fault handling guidance for the target air treatment equipment, enabling the user to not only discover the equipment fault in time but also clearly know the specific situation of the fault, and helping the user quickly and accurately determine the handling method for the fault. It also verifies whether the first user has the authority to handle the fault of the target air treatment equipment according to the voice reply data from the first user, and judges whether the first user meets the preset requirements; only when it is determined that the first user meets the preset requirements, will it respond to the above voice reply data and perform corresponding fault handling. In this way, it can avoid misresponse and accurately implement the fault handling of the target air treatment equipment, giving the user a better service experience.

[0193] Embodiment 2

[0194] Embodiment 2 of the present application provides a fault handling device for an air treatment equipment.

[0195] Figure 9 It is a schematic diagram of an implementation manner of the fault handling device for the air treatment equipment in Embodiment 2 of the present application. As Figure 9 shown, the after-sales service device may specifically include the following modules:

[0196] A broadcast module 901, which may specifically be used to broadcast the fault handling guidance information about the target air treatment equipment;

[0197] A verification module 902, which may specifically be used to obtain the voice reply data from the first user for the fault handling guidance information; and verify whether the first user meets the preset requirements according to the voice reply data;

[0198] A processing module 903, which may specifically be used to respond to the voice reply data and perform corresponding fault handling when it is determined that the first user meets the preset requirements.

[0199] In some embodiments, the above-mentioned processing module 903 may specifically include: a determination unit and a processing unit; wherein,

[0200] The determination unit may specifically be configured to determine a fault handling method indicated by a first user according to the voice reply data; wherein, the fault handling method includes at least one of the following: self-repair handling, repair request handling, abandonment handling;

[0201] The processing unit may specifically be configured to perform a fault handling that matches the fault handling method.

[0202] In some embodiments, when the fault handling method is repair request handling, when specifically implemented, the above-mentioned processing unit may be configured to obtain user information of the first user; establish a fault repair work order for the target air handling device according to the user information of the first user and the error code; send the fault repair work order to the corresponding maintenance personnel for processing.

[0203] In some embodiments, when specifically implemented, the above-mentioned processing unit may further be configured to monitor the work order processing status of the fault repair work order; and notify the first user of the status update information on the work order processing status of the fault repair work order when it is detected that the work order processing status of the fault repair work order is updated.

[0204] The embodiment of the present application further provides a computer-readable program, wherein when the program is executed, the program causes a computer to execute the relevant steps of the fault handling method of the air handling device described in Embodiment 1.

[0205] The embodiment of the present application further provides a computer-readable storage medium, wherein the storage medium stores a computer program, and the computer-readable program causes a computer to execute the relevant steps of the fault handling method of the air handling device described in Embodiment 1.

[0206] In this embodiment, the above-mentioned storage medium includes but is not limited to Random Access Memory (RAM), Read-Only Memory (ROM), Cache, Hard Disk Drive (HDD), or Memory Card. The memory may be used to store computer program instructions. The network communication unit may be set according to the standards specified by the communication protocol and is used for an interface for network connection communication.

[0207] In this embodiment, the functions and effects specifically implemented by the program instructions stored in the computer-readable storage medium may be explained by comparison with other embodiments and will not be elaborated here.

[0208] An embodiment of the present application further provides a control device, including a processor and a memory for storing processor-executable instructions, and the processor executes the fault handling method of the air handling device described in Embodiment 1.

[0209] Figure 10 It is a schematic diagram of a component structure of a control device based on the fault handling method of the air handling device described in Embodiment 1 of the present application.

[0210] An embodiment of the present application further provides an electronic device, as Figure 10 shown, the control device includes a voice player 1001, a voice collector 1002, a processor 1003, a network communication port 1004, and a memory 1005. The above structures are connected by internal cables so that each structure can perform specific data interactions.

[0211] Among them, the voice player 1001 can specifically be used to broadcast fault handling guidance information about the target air handling device;

[0212] The voice collector 1002 can specifically be used to obtain voice reply data from a first user in response to the fault handling guidance information;

[0213] The processor 1103 can specifically be used to verify whether the first user meets a preset requirement according to the voice reply data; when it is determined that the first user meets the preset requirement, in response to the voice reply data, perform corresponding fault handling.

[0214] In addition, the processor 1103 also performs corresponding data interactions with the server of the after-sales system through the network communication port to monitor the work order processing status of the fault repair work order;

[0215] When the processor 1103 detects that the work order processing status of the fault repair work order has been updated, it also notifies the first user of the status update information about the work order processing status of the fault repair work order through the voice player 1101.

[0216] In this embodiment, the voice player 1101 can be a device supporting the playback of voice audio. For example, a speaker, a sound box, etc.

[0217] In this embodiment, the voice collector 1102 can be a device supporting the listening and collection of voice audio. For example, a microphone, a radio, etc.

[0218] In this embodiment, the processor 1103 can be implemented in any suitable manner. For example, the processor can take the form of, for example, a microprocessor or a processor, a computer-readable medium storing computer-readable program code (such as software or firmware) executable by the (micro)processor, logic gates, switches, an Application Specific Integrated Circuit (ASIC), a programmable logic controller, and an embedded microcontroller, etc. This specification does not make any limitations.

[0219] In this embodiment, the network communication port 1104 can be bound to different communication protocols, so as to send or receive different data in the form of a virtual port. For example, the network communication port can be a port responsible for web data communication, can also be a port responsible for FTP data communication, and can also be a port responsible for mail data communication. In addition, the network communication port can also be a physical communication interface or a communication chip. For example, it can be a wireless mobile network communication chip, such as GSM, CDMA, etc.; it can also be a Wifi chip; it can also be a Bluetooth chip.

[0220] In this embodiment, the memory 1105 can include multiple levels. In a digital system, anything that can store binary data can be a memory; in an integrated circuit, a circuit with a storage function without a physical form is also called a memory, such as RAM, FIFO, etc.; in a system, a storage device with a physical form is also called a memory, such as a memory stick, a TF card, etc.

[0221] The devices and methods in the embodiments of this application can be implemented by hardware or by a combination of hardware and software. This application relates to such a computer-readable program that when executed by a logic component, can enable the logic component to implement the above-mentioned device or component, or enable the logic component to implement the above-mentioned various methods or steps.

[0222] The embodiments of this application also relate to a storage medium for storing the above program, such as a hard disk, a magnetic disk, an optical disc, a DVD, a flash memory, etc.

[0223] It should be noted that the limitations on the steps involved in this application, without affecting the implementation of the specific solution, are not considered as limiting the order of the steps. The steps written in the front can be executed first, can also be executed later, or even can be executed simultaneously. As long as the solution can be implemented, it should be regarded as falling within the protection scope of this application.

[0224] The present application has been described in connection with specific embodiments, but those skilled in the art should understand that these descriptions are exemplary and not limitations on the scope of protection of the present application. Those skilled in the art can make various variations and modifications to the present application according to the spirit and principle of the present application, and these variations and modifications are also within the scope of the present application.

Claims

1. A fault handling method for an air handling device, characterized in that, The method includes: Announcing fault handling guidance information regarding the target air handling device; Obtaining voice response data from a first user for the fault handling guidance information; and verifying whether the first user meets a preset requirement based on the voice response data; In the case of determining that the first user meets the preset requirement, responding to the voice response data and performing corresponding fault handling.

2. The fault handling method of the air handling equipment according to claim 1, characterized in that, The fault handling guidance information includes at least one of the following: fault name, fault type, fault cause, fault handling suggestion, fault consequence, error code, and fault level.

3. The fault handling method of the air handling device according to claim 2, characterized in that, The fault type includes at least one of a first type of fault and a second type of fault, The first type of fault is a fault that affects the normal operation of the air handling device; the second type of fault is a fault that does not affect the normal operation of the air handling device.

4. The fault handling method of the air handling device according to claim 3, characterized in that, The method further includes: Receiving an error code regarding the target air handling device; Determining the corresponding fault type according to the error code; Determining whether to announce the fault handling guidance information regarding the target air handling device according to the determined fault type.

5. The fault handling method of the air handling device according to claim 4, characterized in that, The method further includes: According to a preset announcement rule, in the case where the determined fault type is the first type of fault, announcing the fault handling guidance information regarding the target air handling device by voice.

6. The fault handling method of the air handling device according to claim 1, characterized in that Verifying whether the first user meets the preset requirement based on the voice response data includes: Extracting the voiceprint information of the first user from the voice response data; Verifying whether the first user has the authority to handle the faults of the target air handling device according to the voiceprint information of the first user; In the case of determining that the first user has the authority to handle the faults of the target air handling device, determining that the first user meets the preset requirement.

7. The fault handling method of the air handling device according to claim 1, characterized in that Responding to the voice response data and performing corresponding fault handling includes: Determining the fault handling method indicated by the first user according to the voice response data; Performing matching fault handling according to the fault handling method, The fault handling method includes at least one of the following: self-repair handling, repair request handling, and abandonment handling.

8. The fault handling method of the air handling device according to claim 7, characterized in that, In the case where the fault handling method is self-repair handling, performing matching fault handling according to the fault handling method includes: Determining a corresponding fault self-repair plan according to the error code from the target air handling device; Notifying the first user of the fault self-repair plan.

9. The fault handling method of the air handling device according to claim 8, characterized in that, The method further includes: In the case of detecting that the first user has completed the self-repair handling of the target air handling device according to the fault self-repair plan, re-detecting the target air handling device to obtain a corresponding detection result; According to the detection result, in the case of determining that there is no error code, announcing a prompt message regarding the successful self-repair handling to the first user.

10. The fault handling method of the air handling device according to claim 7, characterized in that, In the case where the fault handling method is repair request handling, performing matching fault handling according to the fault handling method includes: Obtaining the user information of the first user; Create a fault repair work order for the target air handling device based on the user information of the first user and the error code from the target air handling device; Send the fault repair work order to the corresponding maintenance personnel for processing.

11. The fault handling method of the air handling device according to claim 10, characterized in that, After creating the fault repair work order for the target air handling device, the method further includes: Monitor the work order processing status of the fault repair work order; When it is detected that the work order processing status of the fault repair work order is updated, notify the first user of the status update information regarding the work order processing status of the fault repair work order.

12. The fault handling method of the air handling device according to claim 11, characterized in that, Notifying the first user of the status update information regarding the work order processing status of the fault repair work order includes: Detect whether the first user is currently in the target space where the target air handling device is located; When it is determined that the first user is currently in the target space, broadcast the status update information regarding the work order processing status of the fault repair work order to the first user through the control device or the target air handling device deployed in the target space.

13. The fault handling method of the air handling device according to claim 12, characterized in that, Broadcasting the status update information regarding the work order processing status of the fault repair work order to the first user includes: Collect the current environmental factor information; According to the current environmental factor information, broadcast the status update information regarding the work order processing status of the fault repair work order to the first user through a matching broadcast method.

14. The fault handling method of the air handling device according to claim 12, characterized in that, The method further includes: When it is determined that the first user is not currently in the target space, detect whether the first user is currently in another space; When it is determined that the first user is currently in another space, determine the space where the first user is currently located; Broadcast the status update information regarding the work order processing status of the fault repair work order to the first user through the control device or the air handling device deployed in the space where the first user is currently located.

15. The fault handling method of the air handling equipment according to claim 12, characterized in that, The method further includes: When it is determined that the first user is not currently in the target space, detect whether there is a second user associated with the first user in the target space currently; When it is determined that there is a second user in the target space currently, broadcast the status update information regarding the work order processing status of the fault repair work order to the second user through the control device or the target air handling device deployed in the target space.

16. The fault handling method of the air handling device according to claim 10, characterized in that, After creating the fault repair work order for the target air handling device, the method further includes: Collect the voice data of the target space; According to the voice data of the target space, detect whether the emotional state of the first user meets the preset reminder trigger condition; When it is determined that the emotional state of the first user meets the preset reminder trigger condition, generate a reminder prompt for the fault repair work order.

17. The fault handling method of the air handling device according to claim 10, characterized in that, The method further includes: When it is detected the confirmation information regarding the completion of the processing of the fault repair work order from the maintenance personnel, re-detect the target air handling device; According to the detection result, when it is determined that there is an error code, a prompt message indicating that the processing of the fault repair work order has not been successful is broadcast to the first user.

18. A fault handling device for an air handling equipment, characterized in that, The device includes: a broadcast module for broadcasting fault handling guidance information about a target air handling device; a verification module for obtaining voice response data from a first user for the fault handling guidance information; and verifying whether the first user meets a preset requirement according to the voice response data; a processing module for, when it is determined that the first user meets the preset requirement, responding to the voice response data and performing corresponding fault handling.

19. A control device, characterized in that, It includes a processor and a memory for storing processor-executable instructions, and when the processor executes the instructions, the steps of the method according to any one of claims 1 to 17 are implemented.

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