Digital intelligent journey service management platform for old people in pension institution

Abstract

The invention belongs to the technical field of service management platforms of pension institutions, and provides a digital intelligent journey service management platform for old people in a pension institution, and the platform comprises an old people port which provides a one-key call service reservation function; a service reminding function; a health assessment function; the medical seeking function is facilitated; the footprint function is realized; the nursing end has a calling early warning function; a health assessment function; a doctor-seeing transfer function; and an opinion feedback function. According to the invention, through various functional designs of the elderly port and the nursing end, the service response speed is obviously improved, a personalized health management scheme is provided, nursing resources are reasonably distributed and optimized, potential health problems are predicted and prevented, and comfortable and personalized comprehensive service experience is realized; therefore, the life quality of the old people is effectively improved, the operation cost of a pension institution is reduced, and convenient, accessible, safe, reliable and sustainable development of comprehensive services of the pension institution is promoted.

Description

Technical Field

[0001] The present invention belongs to the technical field of service management platforms for pension institutions, specifically a digital and intelligent journey service management platform for the elderly in pension institutions. Background Art

[0002] With the advent of an aging society, pension institutions play a crucial role in aspects such as the life care, health management, and entertainment of the elderly. However, the traditional service model of pension institutions faces many challenges, such as slow service response, untimely health monitoring, uneven distribution of nursing resources, etc. These problems not only affect the quality of life of the elderly but also bring pressure to the operation of pension institutions.

[0003] As a result, most of the service management platforms for pension institutions in the prior art have problems such as single functions, low intelligence level, and poor user experience.

[0004] Therefore, those skilled in the art have proposed a digital and intelligent journey service management platform for the elderly in pension institutions to solve the problems raised in the background art. Summary of the Invention

[0005] To solve the above technical problems, the present invention provides a digital and intelligent journey service management platform for the elderly in pension institutions to solve the problems such as single functions, low intelligence level, and poor user experience existing in the service management platforms for pension institutions in the prior art.

[0006] The digital and intelligent journey service management platform for the elderly in pension institutions includes:

[0007] Elderly Port: It provides a one - key call service reservation function covering nursing services, catering services, travel services, and entertainment services; a service reminder function including medication reminder, drinking water reminder, exercise reminder, and health education; a health assessment function for assessing vital signs, conducting comprehensive geriatric assessments, and admission / discharge assessments; a convenient medical treatment function including the selection of medical treatment methods, recording of discomfort symptoms, management of physical examination items and results; and a My Footprint function for feedback and recording footprint changes.

[0008] Nursing End: It includes a call warning function for receiving and processing service reservations of the elderly, pushing reminders, and organizing activities; a health assessment function for forming electronic resident files; a medical transfer function involving appointment registration, travel navigation, and assisting in examinations; and a feedback function for receiving and processing the feedback of the elderly for service improvement.

[0009] Preferably, the platform is designed around the life footprints and personalized needs of the elderly, providing comfortable and personalized comprehensive services for the entire journey of the elderly from check - in to check - out of the pension institution.

[0010] Preferably, the platform can integrate multiple functions such as health monitoring, basic care, medical rehabilitation, and social entertainment, promoting the convenience, accessibility, safety, and sustainable development of the comprehensive services provided by elderly care institutions.

[0011] Preferably, in the health assessment function for the elderly, a health assessment algorithm based on machine learning is introduced. By inputting vital sign data (including blood pressure, heart rate, blood sugar, etc.) and other assessment information (including the results of the comprehensive geriatric assessment questionnaire), a comprehensive health score or risk level is output.

[0012] Preferably, on the nursing side, in order to predict and solve potential health problems of the elderly in advance, a predictive maintenance algorithm is introduced; this algorithm can analyze the historical health data of the elderly, predict future health trends, and take measures in advance.

[0013] Preferably, on the nursing side, an optimized scheduling algorithm is adopted for nursing services to reasonably allocate nursing resources, improve service efficiency, and the optimized scheduling algorithm needs to consider factors such as the skills, workload, and geographical location of nursing staff.

[0014] A processor is configured to execute the intelligent digital journey service management platform for the elderly in elderly care institutions according to the above.

[0015] A computer-readable storage medium stores a computer program thereon, and when the computer program is executed by a processor, it implements the intelligent digital journey service management platform for the elderly in elderly care institutions according to the above.

[0016] Compared with the prior art, the present invention has the following beneficial effects:

[0017] 1. The present invention provides a one-key call service reservation function through the elderly port, covering various aspects such as nursing services, catering services, travel services, and entertainment services. The elderly can obtain the required services with simple operations, greatly improving the service response speed.

[0018] 2. The platform of the present invention introduces a health assessment algorithm based on machine learning, which can comprehensively evaluate the vital signs of the elderly and the results of the assessment questionnaire, output a comprehensive health score or risk level, and provide a personalized health management plan for the elderly; at the same time, through the convenient medical treatment function and health reminder function, it helps the elderly better manage their health conditions.

[0019] 3. On the nursing side of the present invention, an optimized scheduling algorithm is adopted to reasonably allocate nursing resources, considering factors such as the skills, workload, and geographical location of nursing staff, ensuring that the elderly can obtain timely and efficient nursing services; this not only improves service efficiency but also reduces the workload of nursing staff.

[0020] 4. By introducing a predictive maintenance algorithm, the platform can analyze the historical health data of the elderly, predict future health trends, and take preventive measures in advance to prevent potential health problems. This ability not only improves the quality of life of the elderly but also reduces the operating costs of elderly care institutions.

[0021] 5. The present invention is designed around the life footprint and personalized needs of the elderly, providing a comprehensive, comfortable, and personalized service for the entire journey of the elderly from check-in to check-out at the elderly care institution. Through the various functions of the elderly port, the elderly can adjust the service content and service method according to their own needs at any time and obtain a more considerate service experience. BRIEF DESCRIPTION OF THE DRAWINGS

[0022] Figure 1 It is a framework diagram of the intelligent digital journey service management platform for the elderly in the elderly care institution of the present invention. DETAILED DESCRIPTION OF THE EMBODIMENTS

[0023] The following further describes in detail the embodiments of the present invention in conjunction with the drawings and embodiments. The following embodiments are used to illustrate the present invention but cannot be used to limit the scope of the present invention.

[0024] Embodiment: The present invention provides an intelligent digital journey service management platform for the elderly in an elderly care institution, as Figure 1 shown, including:

[0025] Elderly port: It provides a one-key call service reservation function, covering nursing services, catering services, travel services, and entertainment services; a service reminder function, including medication reminders, drinking water reminders, exercise reminders, and health education; a health assessment function, assessing vital signs, conducting comprehensive geriatric assessments, and admission / discharge assessments; a convenient medical treatment function, including the choice of medical treatment methods, recording of discomfort symptoms, management of physical examination items and results; and a My Footprint function for feedback and recording footprint changes.

[0026] Nursing end: It includes a call warning function for receiving and processing service reservations of the elderly, pushing reminders, and organizing activities; a health assessment function for forming an electronic resident file; a medical transfer function involving appointment registration, travel navigation, and assistance with examinations; and a feedback function for receiving and processing feedback from the elderly for service improvement.

[0027] As can be seen from the above, through the functional designs of the elderly port and the nursing end, a significant improvement in service response speed, provision of personalized health management solutions, reasonable allocation and optimization of nursing resources, prediction and prevention of potential health problems, and a comfortable and personalized comprehensive service experience have been achieved, thus effectively improving the quality of life of the elderly, reducing the operating costs of elderly care institutions, and promoting the convenience, safety, and sustainable development of the comprehensive services of elderly care institutions.

[0028] Furthermore, the platform is designed around the life footprints and personalized needs of the elderly, providing comprehensive and personalized services for the elderly throughout the journey from check-in to check-out of the elderly care institution.

[0029] Furthermore, the platform can integrate multiple functions such as health monitoring, basic care, medical treatment and rehabilitation, and social entertainment, promoting the convenience, accessibility, safety, reliability and sustainable development of the comprehensive services in the elderly care institution.

[0030] Furthermore, in the health assessment function for the elderly, a health assessment algorithm based on machine learning is introduced. By inputting vital sign data (including blood pressure, heart rate, blood sugar, etc.) and other assessment information (including the results of the comprehensive geriatric assessment questionnaire), a comprehensive health score or risk level is output. The formula of the health assessment algorithm is as follows:

[0031]

[0032] where R′ represents the health score, w i is the weight of each feature, and t i is the corresponding vital sign or assessment questionnaire result.

[0033] As can be seen from the above, in the health assessment function for the elderly, introducing a health assessment algorithm based on machine learning can comprehensively consider the vital sign data and assessment questionnaire results of the elderly, and output a comprehensive health score or risk level through accurate calculation, making the health assessment more objective and accurate, providing a basis for personalized health management for the elderly, helping to timely detect potential health problems and take corresponding intervention measures, thus effectively guaranteeing the physical health of the elderly and improving the health management service level of the elderly care institution.

[0034] Furthermore, at the nursing end, in order to predict and solve potential health problems of the elderly in advance, a predictive maintenance algorithm is introduced; this algorithm can analyze the historical health data of the elderly, predict future health trends, and take measures in advance. The formula of the predictive maintenance algorithm is as follows:

[0035]

[0036] where is the predicted health value at a future time, X t is the health data vector at the current time, and f is the prediction model (including ARIMA, LSTM, etc.).

[0037] As can be seen from the above, by introducing predictive maintenance algorithms and analyzing the historical health data of the elderly, it is possible to accurately predict future health trends, thereby taking preventive measures in advance to prevent and solve potential health problems of the elderly. This not only improves the predictability and initiative of health management, but also effectively avoids the occurrence of potential health risks, providing a safer and more reliable health guarantee for the elderly. At the same time, it also reduces the workload of caregivers, improves care efficiency, and further enhances the comprehensive service level of elderly care institutions.

[0038] Furthermore, at the care end, an optimized scheduling algorithm is adopted for nursing services to reasonably allocate nursing resources and improve service efficiency. The optimized scheduling algorithm needs to consider factors such as the skills, workload, and geographical location of caregivers. The formula of the optimized scheduling algorithm is as follows:

[0039]

[0040] Among them, W′ represents the optimal scheduling, S is the set of all possible scheduling schemes, and Q(s i ) is the cost (including time, distance, etc.) of the i-th task in the scheduling scheme s.

[0041] As can be seen from the above, adopting an optimized scheduling algorithm at the care end to reasonably allocate nursing resources, comprehensively considering factors such as the skills, workload, and geographical location of caregivers, can formulate the optimal scheduling scheme; significantly improves the efficiency and quality of nursing services, ensuring that the elderly can obtain timely and professional nursing services; at the same time, the optimized scheduling algorithm also effectively balances the workload of caregivers, improves their job satisfaction and enthusiasm, and further promotes the sustainable development and improvement of the comprehensive services of elderly care institutions.

[0042] Working principle: By building a digital and intelligent journey service management platform for the elderly in elderly care institutions, the elderly port provides functions such as one-key call service reservation, service reminder, health assessment, convenient medical treatment, and my footprint, meeting the diverse needs of the elderly; the care end has functions such as call warning, health assessment, medical transfer, and feedback of opinions, realizing the effective management of nursing resources and the continuous optimization of services; the platform introduces health assessment algorithms, predictive maintenance algorithms, and optimized scheduling algorithms based on machine learning, which are respectively used to improve the accuracy of health assessment, predict and solve potential health problems, and reasonably allocate nursing resources, thereby jointly promoting the convenience, accessibility, safety, reliability, and sustainable development of the comprehensive services of elderly care institutions.

[0043] Furthermore, a comparison of the effects is made between the digital and intelligent journey service management platform for the elderly in the elderly care institution in the embodiment and the existing elderly care institution service management platform (comparative example) in the current technology, and the following table is obtained:

[0044]

[0045]

[0046] As can be seen from the above table, the intelligent journey service management platform for the elderly in the pension institutions of the embodiments is superior to the service management platforms of the existing pension institutions in many aspects, providing more high-quality and efficient pension services for the elderly.

[0047] An embodiment of the present application provides an electronic device, which is applicable to the above-mentioned intelligent journey service management platform for the elderly in the pension institutions, and includes:

[0048] A memory, used to store computer programs and data;

[0049] A processor, used to run system programs.

[0050] An embodiment of the present application provides a computer storage medium, which is applicable to the above-mentioned intelligent journey service management platform for the elderly in the pension institutions, and performs hierarchical confidentiality management on the above-mentioned system and data according to the requirements of confidentiality management.

[0051] Those skilled in the art should understand that the embodiments of the present application can be provided as a system or a computer program product. Therefore, the present application can adopt the form of a complete hardware embodiment, a complete software embodiment, or an embodiment combining software and hardware aspects. Moreover, the present application can adopt the form of a computer program product implemented on one or more computer-usable storage media (including but not limited to disk memories, CD-ROMs, optical memories, etc.) containing computer-usable program codes.

[0052] The present application is described with reference to the flowcharts and / or block diagrams of the devices (systems) and computer program products according to the embodiments of the present application. It should be understood that each process and / or block in the flowchart and / or block diagram, and the combination of processes and / or blocks in the flowchart and / or block diagram, can be implemented by computer program instructions. These computer program instructions can be provided to the processor of a general-purpose computer, a special-purpose computer, an embedded processor, or other programmable data processing devices to generate a machine, so that the instructions executed by the processor of the computer or other programmable data processing devices generate means for implementing the functions specified in Figure 1 one process or multiple processes and / or blocks Figure 1 one block or multiple blocks.

[0053] These computer program instructions can also be stored in a computer-readable memory that can direct a computer or other programmable data processing device to work in a specific manner, so that the instructions stored in the computer-readable memory generate a manufactured article including an instruction device, and the instruction device implements the functions in Figure 1 one process or multiple processes and / or blocks Figure 1The functions specified in one or more boxes.

[0054] These computer program instructions can also be loaded onto a computer or other programmable data processing device, so that a series of operation steps are executed on the computer or other programmable device to generate a computer-implemented process. Thus, the instructions executed on the computer or other programmable device provide for implementing the steps of the functions specified in one Figure 1 one process or more processes and / or boxes Figure 1 step of the functions specified in one box or more boxes.

[0055] In a typical configuration, a computing device includes one or more processors (CPUs), an input / output interface, a network interface, and memory.

[0056] The memory may include non-permanent memory in the computer-readable medium, in the form of random access memory (RAM) and / or non-volatile memory, such as read-only memory (ROM) or flash RAM. The memory is an example of a computer-readable medium.

[0057] Computer-readable media include permanent and non-permanent, removable and non-removable media, and information storage can be implemented by any method or technology. The information can be computer-readable instructions, data structures, program modules, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), flash memory or other memory technologies, compact disc read-only memory (CD-ROM), digital versatile disc (DVD) or other optical storage, magnetic cassette tapes, magnetic disk storage or other magnetic storage devices, or any other non-transmission media that can be used to store information that can be accessed by a computing device. As defined herein, computer-readable media do not include transitory computer-readable media, such as modulated data signals and carrier waves.

[0058] It should also be noted that the term "comprising", "including" or any other variant thereof is intended to cover non-exclusive inclusion, so that a process, article or device comprising a series of elements includes not only those elements but also other elements not expressly listed, or also elements inherent to such process, article or device. Without further limitation, an element defined by the statement "comprising an..." does not exclude the presence of additional identical elements in the process, article or device comprising the element.

[0059] Embodiments of the present invention are provided for purposes of illustration and description. Although the embodiments of the present invention have been shown and described above, it can be understood that the above embodiments are exemplary and should not be construed as limiting the present invention. Those of ordinary skill in the art can make changes, modifications, substitutions, and variations to the above embodiments within the scope of the present invention.

Claims

1. A digital journey service management platform for the elderly in nursing homes, featuring: include: Elderly Portal: Provides one-click call service reservation function, covering nursing services, catering services, travel services and entertainment services; service reminder function, including medication reminder, water reminder, exercise reminder and health education; health assessment function, assessing vital signs, conducting comprehensive elderly assessment and admission and discharge assessment; convenient medical treatment function, including medical treatment method selection, discomfort symptom recording, physical examination items and result management; and My Footprint function, used for feedback and recording footprint changes; Nursing end: including call warning function, used to receive and process service appointments, push reminders and organize activities for the elderly; health assessment function, used to form electronic files of residents; The medical treatment transfer function involves appointment registration, travel navigation and assistance with examinations; and the feedback function is used to receive and process feedback from the elderly for service improvements.

2. The digital journey service management platform for the elderly in nursing homes as claimed in claim 1, characterized in that: The platform is designed around the life footprint and personalized needs of the elderly, providing comfortable and personalized comprehensive services for the elderly from the time they move into the nursing home to the time they leave.

3. The digital journey service management platform for the elderly in nursing homes as claimed in claim 1, characterized in that: The platform can integrate health monitoring, basic care, medical rehabilitation, social entertainment, and promote the convenient, accessible, safe, reliable and sustainable development of comprehensive services in nursing homes.

4. The digital journey service management platform for the elderly in nursing homes as claimed in claim 1, characterized in that: In the health assessment function for the elderly, a health assessment algorithm based on machine learning is introduced to output a comprehensive health score or risk level through the input of vital signs data and other assessment information.

5. The digital journey service management platform for the elderly in nursing homes as claimed in claim 1, characterized in that: On the nursing side, in order to predict and solve health problems that the elderly may encounter in advance, a predictive maintenance algorithm is introduced; this algorithm can analyze the elderly’s historical health data, predict future health trends, and take measures in advance.

6. The digital journey service management platform for the elderly in nursing homes as claimed in claim 1, characterized in that: On the nursing side, an optimized scheduling algorithm is used for nursing services to rationally allocate nursing resources and improve service efficiency. The optimized scheduling algorithm needs to take into account the skills, workload and geographical location of nursing staff.

7. A processor, characterized in that: It is configured to execute the digital journey service management platform for the elderly in nursing homes according to any one of claims 1 to 6.

8. A computer-readable storage medium, characterized in that: A computer program is stored thereon, and when the computer program is executed by a processor, the digital journey service management platform for the elderly in nursing homes as described in any one of claims 1 to 6 is implemented.

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