Self-service system for unmanned supermarket

Abstract

The invention provides an unmanned supermarket self-service system, and relates to the field of retail. The system comprises a store entering module, a shopping module, a settlement module, a departure module and a loss prevention module. The small program is entered through WeChat code scanning, so that quick store entering is realized; in the shopping process, the intelligent electronic tag provides detailed information and personalized recommendation of commodities; during settlement, the high-speed image recognition sensor quickly and accurately recognizes commodity information, multiple payment modes are supported, and convenience and high efficiency are achieved; during departure, the loss prevention platform strictly checks payment information to ensure transaction safety, and the access control system automatically opens a door to realize rapid departure; the loss prevention module monitors customer behaviors in real time, early warns potential risks in advance, and ensures safe operation of the supermarket. According to the self-service system for the unmanned supermarket, the shopping efficiency is effectively improved, the operation cost is reduced, the shopping experience is improved, meanwhile, the safe operation of the supermarket is ensured through multiple loss prevention measures, and remarkable economic benefits and social benefits are achieved.

Description

Technical Field

[0001] The present invention relates to the technical field of retail, and particularly to a self-service system for unmanned supermarkets. Background Art

[0002] A supermarket generally refers to a store that displays goods openly, allows customers to select items by themselves, and settles accounts through queuing at the cashier. It mainly deals in fresh food, fruits, and daily sundries, and is a retail enterprise where consumers can select items by themselves and settle accounts in a unified manner.

[0003] Traditional supermarket shopping requires manual checkout, resulting in long waiting times for customers in queues and a poor shopping experience. Moreover, the operating costs of supermarkets are high and the management efficiency is low. Therefore, there is an urgent need for a self-service system for unmanned supermarkets that can enable customers to shop self-service, improve shopping efficiency, and reduce operating costs. Summary of the Invention

[0004] (1) Technical Problems to be Solved

[0005] In view of the deficiencies of the prior art, the present invention provides a self-service system for unmanned supermarkets, which solves the problems of poor shopping experience, high operating costs, and low management efficiency in traditional supermarkets.

[0006] (2) Technical Solutions

[0007] To achieve the above objectives, the present invention is realized through the following technical solutions: A self-service system for unmanned supermarkets includes an entry module, a shopping module, a settlement module, an exit module, and an anti-theft module.

[0008] The entry module enters the small program by scanning the WeChat code, determines whether there is anyone in the store. If there is no one, it changes the store status to "occupied", sends a door opening request to the cash register, starts recording by the anti-theft platform, and the anti-theft device opens the door corresponding to the store.

[0009] In the shopping module, when a customer selects a product on the shelf and picks it up, the intelligent electronic label senses and displays the detailed information of the product. The customer can obtain more information through the electronic label or the mobile application, or call the customer service hotline for consultation.

[0010] In the settlement module, the customer places the products in the scanning area of the cash register. The high-speed image recognition sensor recognizes the product information and associates the price. After the customer confirms that the product information is correct, they select a payment method to complete the payment.

[0011] In the exit module, after successful payment, the anti-theft platform verifies the payment amount. If it is correct, it sends a door opening instruction to the access control system and the customer leaves. If the customer has no purchases and clicks the "Click to Open the Door" button, the anti-theft platform confirms the signal of leaving without shopping, verifies the relevant information, and then sends a door opening instruction to the access control system.

[0012] In the anti-loss module, the anti-loss platform monitors customers' shopping behaviors in real time, checks the payment amount, and if any abnormal situation is found, it will prevent the access control system from opening the door and contact the customer through the customer service phone.

[0013] Preferably, in the entry module, if there are people in the store, the door opening will fail, and the customer needs to wait until the store is empty and then try to enter the store again.

[0014] Preferably, in the shopping module, the intelligent electronic tag can display detailed information such as the name, specifications, ingredients, usage method, shelf life, origin, and real-time price of the commodity.

[0015] Preferably, in the settlement module, if the commodity is misidentified, the customer can re-place the commodity or contact the customer service for assistance; if the commodity is scanned multiple times or mis-scanned, the customer can click the "Cancel Shopping" button to re-scan the code or contact the customer service to solve the problem.

[0016] Preferably, in the departure module, if the payment amount is incorrect or there is an unauthorized shopping behavior, the access control system will not open the door, and the customer needs to contact the customer service for assistance to solve the problem.

[0017] Preferably, in the anti-loss module, the anti-loss platform collects and analyzes information such as the customer's movement trajectory and staying time in the supermarket by monitoring the customer's shopping behaviors in real time, and discovers potential theft behaviors and payment risks in advance.

[0018] Preferably, in the shopping module, the customer can obtain more relevant information about the commodity, such as promotional activities and recommended complementary commodities, by clicking on the specific function button on the electronic tag or through the mobile application.

[0019] Preferably, in the settlement module, the cash register supports multiple payment methods, such as WeChat Pay, Alipay, bank card payment, cash payment, etc., to meet the needs of different customers.

[0020] (III) Beneficial effects

[0021] The present invention provides an unmanned supermarket self-service system, which has the following beneficial effects:

[0022] 1. The shopping efficiency of this unmanned supermarket is high. The customer can enter the store by scanning the code with WeChat without queuing for manual door opening. During the shopping process, the intelligent electronic tag provides detailed commodity information, which is convenient for the customer to quickly understand the commodity. When settling accounts, the high-speed image recognition sensor quickly identifies the commodity information, reducing the customer's waiting time.

[0023] 2. The maintenance cost of this unmanned supermarket is low. There is no need for manual checkout, reducing labor costs. At the same time, through the management of the mini-program and the anti-loss platform, the operation efficiency of the supermarket is improved, and the management cost is reduced.

[0024] 3. This unmanned supermarket can effectively improve the shopping experience. Customers can freely select goods, and intelligent electronic tags provide detailed product information and personalized services. The settlement and departure processes are simple and fast, enhancing the shopping experience of customers.

[0025] 4. This unmanned supermarket can effectively ensure the safety of the supermarket. The loss prevention platform monitors customers' shopping behaviors in real time, checks the payment amount, and effectively prevents situations such as theft of goods and payment errors, safeguarding the interests of the supermarket. BRIEF DESCRIPTION OF THE DRAWINGS

[0026] Figure 1 is the system flowchart of the present invention DETAILED DESCRIPTION OF THE EMBODIMENTS

[0027] Next, the technical solutions in the embodiments of the present invention will be clearly and completely described in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only a part of the embodiments of the present invention, rather than all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative efforts shall fall within the protection scope of the present invention.

[0028] As Figure 1 shown, the embodiment of the present invention provides an unmanned supermarket self-service system, including an entry module, a shopping module, a settlement module, a departure module, and a loss prevention module;

[0029] Entry module: Customers use WeChat to scan the QR code at the entrance, enter the Meishunda supermarket mini-program, and click the "Open Door" button. The mini-program determines whether there is anyone in the store. If there is no one, it changes the store status to "occupied" and sends an open door request to the cash register. The cash register receives the open door instruction, the loss prevention platform starts recording, and the loss prevention device opens the door corresponding to the store, allowing customers to enter the store. If there is someone in the store, the door opening fails;

[0030] Shopping module: After customers enter the store, they select goods on the shelves. When they pick up a commodity, the intelligent electronic tag senses and displays detailed information such as the commodity name, specifications, ingredients, usage method, shelf life, origin, and real-time price. If customers have questions about the commodity, such as whether there are promotional activities or recommended matching commodities, they can click the specific function button on the electronic tag, and the electronic tag displays more relevant information, or by connecting to the mobile application, the detailed information is pushed to the mobile phone. If customers encounter problems during the shopping process, such as not being able to find a certain commodity or having questions about the commodity information, they can call the customer service phone number reserved in the unmanned supermarket for consultation, and the customer service staff will answer and provide help in a timely manner;

[0031] Settlement Module: After the customer selects the goods, they carry the goods to the cashier desk at the supermarket exit. There is a dedicated product scanning area on the cashier desk, equipped with a high-speed image recognition sensor and an intelligent algorithm system. The customer places the selected goods one by one at the designated position in the scanning area, ensuring that the front or barcode part of the goods can be clearly exposed to the camera. The high-speed image recognition sensor instantly captures the image information of the goods and compares it with the supermarket's product database through the built-in algorithm, automatically identifying information such as the type, specification, and brand of the goods and associating them with the corresponding prices. If a product is misidentified during the scanning process, an error message such as "This product cannot be recognized. Please reposition it" will be displayed on the cashier's screen. The customer repositions the product in the scanning area, adjusts the placement angle and position, and tries scanning again. If it still cannot be recognized after multiple attempts, the customer contacts the customer service staff through the in-store phone for assistance. If the customer accidentally scans an extra item or scans the wrong item, they can click the "Cancel Purchase" button in the upper right corner of the cashier operation interface and rescan. If there are still problems after rescanning, they also contact the customer service through the in-store phone to solve it. After scanning all the goods, a detailed list of the goods selected by the customer, including information such as the product name, quantity, unit price, and total price, will be displayed on the cashier's screen. The customer carefully checks the list content. After ensuring it is correct, they click the "Confirm Payment" button on the cashier. After clicking "Confirm Payment", the customer selects the payment option of the payment code for WeChat Pay or Alipay Pay according to their payment habit to complete the payment.

[0032] Departure Module: After the customer completes the payment operation, the supermarket's anti-theft prevention platform immediately starts the departure verification process, records the payment amount, and makes an accurate comparison with the payable amount calculated based on the selected goods in the system. At the same time, it checks whether the payment status is "Payment Successful" and whether the payment channel is normal. If the customer has no purchases and clicks the "Click to Open the Door" button, the anti-theft prevention platform confirms the sent signal for leaving without purchases and verifies information such as the customer's stay time and movement trajectory in the supermarket to ensure that the customer has no unauthorized shopping behavior. After verification by the anti-theft prevention platform, if everything is normal, the anti-theft prevention platform sends an opening instruction to the intelligent access control system, and the intelligent access control system controls the door of the corresponding store to open automatically, and the customer leaves the supermarket smoothly. If any abnormal situation is found during the verification process, such as incorrect payment amount, abnormal payment status, or the system detects that the customer may have unauthorized shopping behavior, the access control system will not open. The customer needs to contact the customer service staff through the in-store phone. The customer service staff communicates with the customer through the background monitoring system to understand the specific situation and assist in solving the problem. If necessary, the customer service staff can manually open the store door through remote operation to help the customer leave the supermarket, and further investigate and handle related issues later.

[0033] Loss Prevention Module: The loss prevention platform monitors customers' shopping behaviors in real time, collects and analyzes information such as customers' movement trajectories and staying times in the supermarket. When a customer makes a payment, the loss prevention platform checks the payment amount. If it is found that the payment amount is incorrect or there are other abnormal situations, such as the customer may have unauthorized shopping behaviors, the loss prevention platform immediately sends an instruction to the access control system to prevent the access control system from opening the door, and contacts the customer through the customer service phone. The customer service staff assists in solving the problem to ensure that the interests of the supermarket are not damaged.

[0034] Embodiment 2

[0035] The difference between this embodiment and Embodiment 1 is as follows: In the shopping module, in addition to displaying the detailed information of the goods, the intelligent electronic tag can also provide personalized product recommendations according to the customer's shopping history and preferences; in the settlement module, the cash register supports multiple payment methods, such as bank card payment, cash payment, etc., to meet the needs of different customers; in the loss prevention module, the loss prevention platform uses artificial intelligence algorithms to analyze and predict customers' shopping behaviors, and discovers potential theft behaviors and payment risks in advance, improving the safety and management efficiency of the supermarket.

[0036] Although the embodiments of the present invention have been shown and described, for those of ordinary skill in the art, it can be understood that various changes, modifications, substitutions, and variations can be made to these embodiments without departing from the principles and spirit of the present invention. The scope of the present invention is defined by the appended claims and their equivalents.

Claims

1. An unmanned supermarket self-service system, comprising an entry module, a shopping module, a settlement module, an exit module and a loss prevention module, characterized in that: The store entry module enters the mini program by scanning the QR code on WeChat to determine whether there is someone in the store. If no one is in the store, the store status is changed to "occupied" and a door opening request is sent to the cash register. The loss prevention platform starts recording, and the loss prevention equipment opens the door of the corresponding store. In the shopping module, customers select products on the shelf. When picking up the products, the smart electronic tags sense and display the detailed information of the products. Customers can obtain more information through the electronic tags or mobile phone applications, or call the customer service hotline for consultation; In the settlement module, the customer places the product on the scanning area of ​​the cashier counter, and the high-speed image recognition sensor identifies the product information and associates the price. After the customer confirms that the product information is correct, he or she selects the payment method to complete the payment; In the departure module, after the payment is successful, the loss prevention platform verifies the payment amount. If it is correct, it sends a door opening command to the access control system and the customer leaves. If the customer does not make any purchases, he / she clicks the "click to open the door" button, and the loss prevention platform confirms that there is no sign of departure after shopping, and sends a door opening command to the access control system after verifying the relevant information. In the loss prevention module, the loss prevention platform monitors customer shopping behavior in real time, verifies payment amounts, and if any abnormality is found, prevents the access control system from opening the door and contacts the customer through the customer service phone.

2. The unmanned supermarket self-service system according to claim 1, characterized in that: In the store entry module, if there is someone in the store, the door opening fails and the customer needs to wait until the store is empty and try to enter again.

3. The unmanned supermarket self-service system according to claim 1, characterized in that: In the shopping module, the smart electronic label can display detailed information such as the name, specifications, ingredients, usage, shelf life, place of origin and real-time price of the product.

4. The unmanned supermarket self-service system according to claim 1, characterized in that: In the settlement module, if the product is identified incorrectly, the customer can re-place the product or contact customer service for assistance; if the product is scanned multiple times or scanned by mistake, the customer can click the "Cancel Shopping" button to scan the code again or contact customer service to resolve the issue.

5. The unmanned supermarket self-service system according to claim 1, characterized in that: In the exit module, if the payment amount is incorrect or there is unauthorized shopping behavior, the access control system will not open the door and the customer needs to contact customer service to help solve the problem.

6. The unmanned supermarket self-service system according to claim 1, characterized in that: In the loss prevention module, the loss prevention platform monitors customers' shopping behaviors in real time, collects and analyzes information such as customers' movement trajectories and dwelling time in the supermarket, and detects potential theft and payment risks in advance.

7. The unmanned supermarket self-service system according to claim 1, characterized in that: In the shopping module, customers can obtain more relevant information about the product, such as promotional activities, supporting product recommendations, etc., by clicking a specific function button on the electronic tag or through a mobile phone application.

8. The unmanned supermarket self-service system according to claim 1, characterized in that: In the settlement module, the cash register supports multiple payment methods, such as WeChat payment, Alipay payment, bank card payment, cash payment, etc., to meet the needs of different customers.

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