Lost article searching method and device based on shared vehicle

Abstract

The invention provides a lost article searching method and device based on a shared vehicle, and relates to the technical field of shared vehicles, and the method comprises the steps: receiving loss information reported by a user terminal, and searching a user list of subsequent users of the shared vehicle based on an order identifier; sending confirmation information to at least one follow-up user in the user list, wherein the at least one follow-up user finally uses the shared vehicle; receiving reply information of a subsequent user to confirm whether the lost item is on the shared vehicle; if yes, the shared vehicle is locked according to a pre-configured first locking condition, and prompt information that the shared vehicle is locked is generated. According to the lost article searching method and device based on the shared vehicle, the shared vehicle can be locked according to the pre-configured first locking condition, the prompt information that the shared vehicle is locked is generated, and based on the prompt information, a user can quickly position the shared vehicle and find the lost article, so that the lost article searching efficiency is improved.

Description

Technical Field

[0001] The present invention relates to the technical field of shared vehicles, and in particular to a method and device for finding lost property based on shared vehicles. Background Art

[0002] With the rapid development of shared vehicles, the number of people using shared vehicles is increasing, which also leads to an increasingly high rate of lost items when users use shared vehicles.

[0003] Currently, when users lose items, they can only contact customer service and describe the relevant information of the lost items. Customer service will then usually contact the operator offline or contact subsequent shared vehicle users to find the lost items. There are problems such as difficulty in retrieving items, long time consumption, and low recovery rate.

[0004] Therefore, how to improve the recovery rate of lost items in shared vehicles is a technical problem that needs to be solved urgently. Summary of the Invention

[0005] In view of this, an object of the present invention is to provide a lost property finding method and device based on a shared vehicle to alleviate the above technical problems.

[0006] In the first aspect, an embodiment of the present invention provides a lost property finding method based on a shared vehicle, the method comprising: receiving lost information reported by a user terminal, wherein the lost information includes an order identifier, a user identifier, and item information of the lost item reported by the user; the order identifier records the vehicle identifier of the shared vehicle; searching for a user list of subsequent users of the shared vehicle based on the order identifier; sending a confirmation message to at least one of the subsequent users in the user list; wherein at least one of the subsequent users includes the user who last used the shared vehicle; receiving a reply message from the subsequent user to confirm whether the lost item is on the shared vehicle based on the reply message; if so, locking the shared vehicle according to a pre-configured first locking condition, and generating a prompt message that the shared vehicle has been locked.

[0007] In combination with the first aspect, an embodiment of the present invention provides a first possible implementation method of the first aspect, wherein the above-mentioned step of searching for a user list of subsequent users of the shared vehicle based on the order identifier includes: searching whether there is item information matching the lost information in the lost item library; if so, sending the item information to the user terminal; if not, searching for a user list of subsequent users of the shared vehicle based on the order identifier.

[0008] In combination with the first aspect, an embodiment of the present invention provides a second possible implementation of the first aspect, wherein the above-mentioned step of locking the shared vehicle according to a pre-configured first locking condition includes: determining the item level of the lost item based on the item information of the lost item; determining the locking time of the shared vehicle based on the item level; and sending a locking instruction to the shared vehicle to lock the shared vehicle within the locking time.

[0009] In combination with the first aspect, an embodiment of the present invention provides a third possible implementation method of the first aspect, wherein the above-mentioned step of generating a prompt message that the shared vehicle has been locked includes: obtaining the location information of the shared vehicle, generating a prompt message containing the location information, and sending the prompt message to the user terminal.

[0010] In combination with the first aspect, an embodiment of the present invention provides a fourth possible implementation method of the first aspect, wherein the above method also includes: after searching the user list of subsequent users of the shared vehicle based on the order identifier, searching for the order line of each subsequent user using the shared vehicle; and generating prompt information containing the order line.

[0011] In combination with the first aspect, an embodiment of the present invention provides a fifth possible implementation of the first aspect, wherein the above method also includes: if it is confirmed based on the reply information that the lost item is not on the shared vehicle, generating a prompt message; and determining the current processing status of the lost item based on the prompt message.

[0012] In conjunction with the first aspect, an embodiment of the present invention provides a sixth possible implementation of the first aspect, wherein the method further comprises: after receiving the lost information reported by the user terminal, obtaining the location information of the shared vehicle and sending the location information to the user terminal; responding to a lock request for the shared vehicle sent by the user terminal; determining whether the shared vehicle meets a pre-set second lock condition; and if so, locking the shared vehicle according to the second lock condition; wherein the second lock condition includes: the distance between the shared vehicle and the user terminal is less than a preset distance, or the time interval between the reporting time of the lost information and the completion time of the order corresponding to the order identifier is less than a preset time interval; and the shared vehicle is in an idle state.

[0013] In combination with the first aspect, an embodiment of the present invention provides a seventh possible implementation method of the first aspect, wherein the above method also includes: after receiving the lost information reported by the user terminal, extracting the vehicle identification from the lost information; determining whether the vehicle identification has an operation and maintenance record after the order corresponding to the lost information; if so, sending the lost information to the operation and maintenance terminal.

[0014] In combination with the first aspect, an embodiment of the present invention provides an eighth possible implementation of the first aspect, wherein the above method also includes: if no subsequent user of the shared vehicle is found based on the order identifier, generating feedback information and sending the feedback information to the user terminal.

[0015] In a second aspect, an embodiment of the present invention further provides a lost property finding device based on a shared vehicle, the device comprising: a receiving module for receiving lost information reported by a user terminal, wherein the lost information comprises an order identifier, a user identifier, and item information of the lost item reported by the user; the order identifier records the vehicle identifier of the shared vehicle; a search module for searching a user list of subsequent users of the shared vehicle based on the order identifier; a sending module for sending confirmation information to at least one of the subsequent users in the user list; wherein at least one of the subsequent users includes the user who last used the shared vehicle; a confirmation module for receiving a reply message from the subsequent user to confirm whether the lost item is on the shared vehicle based on the reply message; a locking module for locking the shared vehicle according to a pre-configured first locking condition when the confirmation result of the confirmation module is yes, and generating a prompt message that the shared vehicle has been locked.

[0016] In a third aspect, an embodiment of the present invention further provides an electronic device, comprising a processor and a memory, wherein the memory stores machine-executable instructions that can be executed by the processor, and the processor executes the machine-executable instructions to implement the method described in the first aspect.

[0017] The embodiments of the present invention bring the following beneficial effects:

[0018] An embodiment of the present invention provides a lost property finding method and device based on a shared vehicle, which can receive lost information reported by a user terminal, and then search the user list of subsequent users of the shared vehicle based on an order identifier; send a confirmation message to the user list including at least one subsequent user who last used the shared vehicle; receive a reply message from the subsequent user to confirm whether the lost property is on the shared vehicle based on the reply message; if so, lock the shared vehicle according to a pre-configured first locking condition, and generate a prompt message that the shared vehicle has been locked. Based on the prompt message, the user can quickly locate the shared vehicle and find the lost property, thereby improving the efficiency of lost property finding.

[0019] Other features and advantages of the present invention will be described in the following description, and in part will become apparent from the description, or understood by practicing the present invention. The purposes and other advantages of the present invention are realized and obtained by the structures particularly pointed out in the description, claims and drawings.

[0020] In order to make the above-mentioned objects, features and advantages of the present invention more obvious and easy to understand, preferred embodiments are given below and described in detail with reference to the accompanying drawings. BRIEF DESCRIPTION OF THE DRAWINGS

[0021] In order to more clearly illustrate the specific embodiments of the present invention or the technical solutions in the prior art, the following briefly introduces the drawings required for use in the specific embodiments or the description of the prior art. Obviously, the drawings described below are some embodiments of the present invention. For those skilled in the art, other drawings can be obtained based on these drawings without paying any creative work.

[0022] Figure 1 A flowchart of a lost property finding method based on a shared vehicle provided by an embodiment of the present invention;

[0023] Figure 2 A schematic diagram of locking a shared vehicle provided by an embodiment of the present invention;

[0024] Figure 3 A schematic structural diagram of a lost property finding device based on a shared vehicle provided by an embodiment of the present invention;

[0025] Figure 4 A schematic structural diagram of an electronic device provided by an embodiment of the present invention. DETAILED DESCRIPTION

[0026] To make the objectives, technical solutions, and advantages of the embodiments of the present invention more clear, the technical solutions of the present invention will be clearly and completely described below with reference to the accompanying drawings. Obviously, the embodiments described are only part of the embodiments of the present invention, not all of them. Based on the embodiments of the present invention, all other embodiments obtained by those skilled in the art without creative work shall fall within the scope of protection of the present invention.

[0027] Usually, after a user finds that an item is lost in a shared vehicle, he or she can report the information of the lost item through the user terminal. After receiving the lost information, the backend server can contact the user to confirm the specific lost information. After the lost information is confirmed, the customer service staff can contact the subsequent users of the shared vehicle used by the user who lost the item to search for the lost item. This is not only time-consuming, but also the recovery rate of lost items is relatively low.

[0028] Based on this, an embodiment of the present invention provides a lost property search method and device based on a shared vehicle to improve the recovery rate of lost items in a shared vehicle.

[0029] To facilitate understanding of this embodiment, a lost property finding method based on a shared vehicle disclosed in an embodiment of the present invention is first introduced in detail.

[0030] In one possible implementation, an embodiment of the present invention provides a lost property finding method based on a shared vehicle. Specifically, the method can be applied to the background server of the shared vehicle, and the background server communicates with the shared vehicle. At the same time, the background server can also communicate with the user terminal to facilitate interaction with the user through the user terminal.

[0031] Among them, the user terminal in the embodiment of the present invention can be a smart phone, tablet computer, handheld computer or other intelligent terminal used by the user, and the user terminal is usually installed with an application APP that matches the shared vehicle. The user can start the application APP, scan the vehicle identification of the shared vehicle, perform the scan code unlocking operation, and at the same time, establish communication with the background server.

[0032] Furthermore, the shared vehicles in the embodiments of the present invention may be shared electric vehicles, shared electric motorcycles, shared bicycles, etc., and the embodiments of the present invention are not limited to this.

[0033] For ease of understanding, Figure 1 A flowchart of a lost property finding method based on a shared vehicle is shown, the method comprising the following steps:

[0034] Step S102: receiving lost information reported by the user terminal;

[0035] The lost information includes the order ID reported by the user, the user ID, and the item information of the lost item; the order ID also records the vehicle ID of the shared vehicle;

[0036] In actual use, after the user finds that the item is lost, he or she can perform operations through the graphical user interface provided by the user terminal. For example, after the user logs in to the shared vehicle application APP, a lost item reporting control can be provided on the graphical user interface. After the user touches the lost item reporting control, he or she can perform the lost item reporting operation, for example, select historical orders within a period of time. Usually, considering that the search for lost items has a certain timeliness, orders outside a period of time are configured to be unable to be reported. For example, the user can choose orders in the past 7 days to report lost items. If there are no orders in the past 7 days, it cannot be reported.

[0037] Furthermore, when the user operates through the graphical user interface provided by the user terminal, the logged-in account information can be used as the user identification, such as a mobile phone number, etc., and then the legitimacy of the user identity is subjected to a legal logic check. After the check is passed, the user is allowed to continue to report information. For example, the graphical user interface can provide the user with the type of lost items that the user can choose, or the user can describe the item information of the lost item in the description control. In addition, the user can also describe the location where the item was lost, such as a basket, hook, seat, etc., and upload an image of the lost item. After the user clicks the confirmation control, the user terminal can generate the final lost information based on the information entered by the user and upload it to the background server. At this time, the background server can respond and then execute the above-mentioned step S102 process provided in the embodiment of the present invention.

[0038] Step S104, searching a user list of subsequent users of the shared vehicle based on the order identifier;

[0039] In this embodiment of the present invention, a subsequent user refers to a user who uses the shared vehicle after the order for which the lost information record was reported by the user terminal, or who scans the shared vehicle and generates a record. If the subsequent user of the shared vehicle cannot be found based on the order identifier, feedback information is generated and sent to the user terminal, prompting the user to communicate with the customer service or operation and maintenance personnel of the shared vehicle.

[0040] Step S106, sending a confirmation message to at least one subsequent user in the user list;

[0041] Among them, the at least one subsequent user in the embodiment of the present invention includes the user who last used the shared vehicle, that is, by sending a confirmation message to the last subsequent user, it is possible to quickly confirm whether the lost item is on the shared vehicle; and if the last subsequent user does not reply in time, in order to avoid the background server not receiving a reply message for a long time, the embodiment of the present invention can send confirmation messages to multiple subsequent users. In addition to including the user who last used the shared vehicle, multiple subsequent users can also be selected in order from the latest to the earliest usage time of the shared bicycle, and then a confirmation message is sent to at least one selected subsequent user to ensure that the background server can receive the reply message.

[0042] Step S108, receiving a reply message from a subsequent user to confirm whether the lost item is on the shared vehicle based on the reply message;

[0043] Among them, the above-mentioned process of sending confirmation information to subsequent users is usually sent by the background server based on the contact information confirmed by the subsequent user's vehicle information or order information, avoiding direct contact between users and can avoid user information leakage to a certain extent.

[0044] Furthermore, the confirmation information is used to confirm with subsequent users whether they have seen or picked up the lost items. For example, the items in the lost information can be sent to the user terminal of the subsequent user. If the subsequent user replies to the information, such as confirming that the lost item is on the shared vehicle, or that the lost item is not on the shared vehicle, the background server can reply with information to confirm whether the lost item is on the shared vehicle.

[0045] Step S110: If yes, lock the shared vehicle according to a pre-configured first locking condition, and generate a prompt message indicating that the shared vehicle has been locked.

[0046] Furthermore, if the lost item is confirmed to be on the shared vehicle based on the reply information of the subsequent user, the background server can lock the shared vehicle according to the pre-configured first locking condition, and then generate a prompt message, which can be sent to the user terminal of the user to notify the user of the lost item. Specifically, when generating the prompt message that the shared vehicle has been locked, the location information of the shared vehicle at this time can be obtained, and a prompt message containing the location information can be generated, and the prompt message can be sent to the user terminal to inform the user of the location of the shared vehicle, allowing him to look for the item, or notify the operation and maintenance personnel to participate in confirming whether the lost item has been found, etc.

[0047] If the user's subsequent reply confirms that the lost item is not in the shared vehicle, a prompt message is generated, and the current status of the lost item is determined based on the prompt message. For example, the backend server can record the status of each lost item, such as "looking for," "found," "not found," and "user withdrawal," so that the backend server can track the user's lost items.

[0048] Furthermore, the backend server can also generate the order routes and order times of subsequent users' car orders, so that when it is confirmed that the lost item is not in the shared vehicle, other measures can be taken based on the order routes and order times, such as contacting operation and maintenance personnel for confirmation, or seeking assistance from other channels based on the user's wishes. The specific details will be based on actual usage and are not limited in this embodiment of the present invention.

[0049] An embodiment of the present invention provides a lost property finding method based on a shared vehicle, which can receive lost information reported by a user terminal, and then search the user list of subsequent users of the shared vehicle based on an order identifier; send a confirmation message to the user list including at least one subsequent user who last used the shared vehicle; receive a reply message from the subsequent user to confirm whether the lost property is on the shared vehicle based on the reply message; if so, lock the shared vehicle according to a pre-configured first locking condition, and generate a prompt message that the shared vehicle has been locked. Based on the prompt message, the user can quickly locate the shared vehicle and find the lost property, thereby improving the efficiency of lost property finding.

[0050] In actual use, in an embodiment of the present invention, a lost property library can also be established to record the item information of lost items. At the same time, based on the lost property library, users can report information about lost items of other users picked up while using a shared vehicle. That is, after picking up something, the user can report it to the background server, so that the background server records the information and guides the user to temporarily place the item at the location specified by the background server, or send the item to a nearby public security bureau. At the same time, the handling status of the item is registered in the warehouse. In addition, the background server can also guide the user to take a photo of the item and upload it, such as uploading the image information of the item placed in the preset position of the shared vehicle to the background server, which will be registered and confirmed by the background server. At this time, the user can continue to keep the item on the shared vehicle so that the background server can lock the shared vehicle and generate a prompt message that the shared vehicle has been locked, so that the user who lost the item can find the item in time.

[0051] Furthermore, for the information of picked up items reported by users, the background server can guide users to collect the vehicle identification of the current shared vehicle, so that when registering information, the vehicle identification of the current vehicle can be extracted, and the vehicle identification and item information can be recorded in the lost item library. For example, a correspondence between item code, vehicle identification, and item placement at a designated location can be established to record lost items.

[0052] In this way, after the backend server receives the lost information reported by the user terminal, it can search whether there is item information matching the lost information in the lost item library; for example, it can search whether the vehicle identification and item information of the shared vehicle that reported the lost information are registered in the lost item library; if so, the item information is sent to the user terminal to remind the user that the current item information is recorded in the lost item library, and the user can be further prompted to go to the designated location to search; if not, the user list of subsequent users of the shared vehicle is searched based on the order identification.

[0053] Furthermore, in an embodiment of the present invention, in the above step S102, after receiving the lost information reported by the user terminal, the vehicle identification can also be extracted from the lost information; and a search is conducted to determine whether there is an operation and maintenance record for the vehicle identification after the order corresponding to the lost information; if so, the lost information is sent to the operation and maintenance terminal, and the operation and maintenance personnel confirm whether the lost item has been picked up to assist in finding the lost item.

[0054] Furthermore, in the above step S110, when the shared vehicle is locked according to the pre-configured first locking condition, the item level of the lost item can be determined based on the item information of the lost item; then the locking time of the shared vehicle is determined based on the item level; for example, the item level can be determined based on the actual value of the item, or its importance to the user, and then the locking time of the shared vehicle is determined based on the correspondence between the pre-configured item level and the locking time, and then a locking instruction is sent to the shared vehicle to lock the shared vehicle within the locking time.

[0055] Furthermore, in an embodiment of the present invention, in the above step S104, after searching the user list of subsequent users of the shared vehicle based on the order identifier, the order line of each subsequent user using the shared vehicle can also be searched; and prompt information including the order line is generated.

[0056] In specific implementation, this order line can allow users or operation and maintenance personnel to further search for lost items when it is confirmed that the lost items are not in the shared vehicle.

[0057] Furthermore, in embodiments of the present invention, it is also possible for a user to independently search for an item after confirming it is lost. Specifically, in embodiments of the present invention, after receiving the lost item information reported by the user terminal, the current location information of the shared vehicle can be obtained and sent to the user terminal. The shared vehicle lock request sent by the user terminal can then be responded to. A determination is made as to whether the shared vehicle meets a pre-set second locking condition. If so, the shared vehicle is locked according to the second locking condition.

[0058] Specifically, the second locking condition in the embodiment of the present invention includes: the distance between the shared vehicle and the user terminal is less than the preset distance, or the time interval between the reporting time of the lost information and the completion time of the order corresponding to the order identifier is less than the preset time interval; and the vehicle status of the shared vehicle is idle.

[0059] For example, if a user finds out that an item is lost right after they have lost it, they can report the lost item and find the shared vehicle based on the current location information of the shared vehicle returned by the backend server. At this time, the graphical user interface of the user terminal can display the current vehicle status of the shared vehicle, such as idle or in use, and also display a lock control. Specifically, Figure 2A locking schematic diagram of a shared vehicle is shown, which displays the vehicle code, vehicle status, and vehicle location on an electronic map, as well as locking controls.

[0060] Furthermore, if the user touches the lock control, a lock request can be sent to the backend server. At this time, the backend server can further determine whether the above-mentioned second lock condition is met, such as whether the distance between the shared vehicle and the user terminal is less than a preset distance, or whether the time interval between the reporting time of the lost information and the completion time of the order corresponding to the order identifier is less than a preset time interval; and whether the vehicle status of the shared vehicle is idle, etc. If the location of the shared vehicle is close to the location of the user terminal, or the completion time of the user's order is very close to the reporting time of the lost information, and the vehicle is idle, the current shared vehicle can be locked, and the lock time under the second lock condition can be pre-configured, such as a maximum lock time of 30 minutes, etc., so that the user can find the lost item as soon as possible.

[0061] Furthermore, in order to facilitate the backend server to record the process of searching for lost items, the backend server in the embodiment of the present invention can also register and back up all records of communication with users, including communication with the user who lost the item and the user of subsequent users and the communication information of the vehicle user who scanned the code. These communication information are visible to the user who lost the item to reflect the workflow and results of the backend server. The specific recording situation can be set according to actual usage, and the embodiment of the present invention does not limit this.

[0062] Furthermore, based on the above embodiment, the embodiment of the present invention also provides a lost property finding device based on a shared vehicle, such as Figure 3 The structure diagram of a lost property finding device based on a shared vehicle is shown, and the device includes:

[0063] The receiving module 30 is configured to receive lost information reported by a user terminal, wherein the lost information includes the order ID reported by the user, the user ID, and the item information of the lost item; the order ID records the vehicle ID of the shared vehicle;

[0064] A search module 32 is configured to search a user list of subsequent users of the shared vehicle based on the order identifier;

[0065] a sending module 34 configured to send a confirmation message to at least one of the subsequent users in the user list; wherein the at least one subsequent user includes the user who last used the shared vehicle;

[0066] a confirmation module 36 for receiving a reply message from the subsequent user, and confirming whether the lost item is on the shared vehicle based on the reply message;

[0067] The locking module 38 is configured to lock the shared vehicle according to a pre-configured first locking condition when the confirmation result of the confirmation module is yes, and generate a prompt message indicating that the shared vehicle has been locked.

[0068] Furthermore, the above-mentioned step of searching for a user list of subsequent users of the shared vehicle based on the order identifier includes: searching whether there is item information matching the lost information in the lost item library; if so, sending the item information to the user terminal; if not, searching for a user list of subsequent users of the shared vehicle based on the order identifier.

[0069] Furthermore, the above-mentioned step of locking the shared vehicle according to a pre-configured first locking condition includes: determining the item level of the lost item based on the item information of the lost item; determining the locking time of the shared vehicle based on the item level; and sending a locking instruction to the shared vehicle to lock the shared vehicle within the locking time.

[0070] Furthermore, the step of generating a prompt message indicating that the shared vehicle has been locked includes: acquiring location information of the shared vehicle, generating a prompt message including the location information, and sending the prompt message to the user terminal.

[0071] Furthermore, the above-mentioned device is also used to: after searching the user list of subsequent users of the shared vehicle based on the order identifier, search for the order line of each subsequent user using the shared vehicle; and generate prompt information containing the order line.

[0072] Furthermore, the above-mentioned device is also used to: generate a prompt message if it is confirmed based on the reply information that the lost item is not on the shared vehicle; and determine the current processing status of the lost item according to the prompt message.

[0073] Furthermore, the above-mentioned device is also used to: after receiving the lost information reported by the user terminal, obtain the location information of the shared vehicle and send the location information to the user terminal; respond to the locking request for the shared vehicle sent by the user terminal; determine whether the shared vehicle meets the pre-set second locking condition; if so, lock the shared vehicle according to the second locking condition.

[0074] Among them, the above-mentioned second locking condition includes: the distance between the shared vehicle and the user terminal is less than the preset distance, or the time interval between the reporting time of the lost information and the completion time of the order corresponding to the order identifier is less than the preset time interval; and the vehicle status of the shared vehicle is idle.

[0075] Furthermore, the above-mentioned device is also used to: after receiving the lost information reported by the user terminal, extract the vehicle identification from the lost information; determine whether the vehicle identification has an operation and maintenance record after the order corresponding to the lost information; if so, send the lost information to the operation and maintenance terminal.

[0076] Furthermore, the above-mentioned device is also used to: if no subsequent user of the shared vehicle is found based on the order identifier, generate feedback information and send the feedback information to the user terminal.

[0077] The lost property finding device based on a shared vehicle provided in an embodiment of the present invention has the same technical features as the lost property finding method based on a shared vehicle provided in the above embodiment, so it can also solve the same technical problems and achieve the same technical effects.

[0078] Furthermore, an embodiment of the present invention also provides an electronic device, comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor implements the steps of the above method when executing the computer program.

[0079] An embodiment of the present invention further provides a computer-readable storage medium, on which a computer program is stored. When the computer program is executed by a processor, the steps of the above method are executed.

[0080] Furthermore, an embodiment of the present invention also provides a structural diagram of an electronic device, such as Figure 4 As shown, it is a structural diagram of the electronic device, wherein the electronic device includes a processor 41 and a memory 40, the memory 40 stores computer executable instructions that can be executed by the processor 41, and the processor 41 executes the computer executable instructions to implement the above method.

[0081] exist Figure 4 In the illustrated embodiment, the electronic device further includes a bus 42 and a communication interface 43 , wherein the processor 41 , the communication interface 43 and the memory 40 are connected via the bus 42 .

[0082] Among them, the memory 40 may include a high-speed random access memory (RAM), and may also include a non-volatile memory (non-volatile memory), such as at least one disk storage. The communication connection between the system network element and at least one other network element is realized through at least one communication interface 43 (which can be wired or wireless), and the Internet, wide area network, local area network, metropolitan area network, etc. can be used. The bus 42 can be an ISA (Industry Standard Architecture) bus, a PCI (Peripheral Component Interconnect) bus or an EISA (Extended Industry Standard Architecture) bus, etc. The bus 42 can be divided into an address bus, a data bus, a control bus, etc. For ease of representation, Figure 4 Only one bidirectional arrow is used in the diagram, but this does not mean that there is only one bus or one type of bus.

[0083] Processor 41 may be an integrated circuit chip with signal processing capabilities. During implementation, each step of the above method may be performed by hardware integrated logic circuits or software instructions in processor 41. The above processor 41 may be a general-purpose processor, including a central processing unit (CPU), a network processor (NP), etc.; it may also be a digital signal processor (DSP), an application-specific integrated circuit (ASIC), a field-programmable gate array (FPGA), or other programmable logic devices, discrete gate or transistor logic devices, or discrete hardware components. The general-purpose processor may be a microprocessor or any conventional processor. The steps of the method disclosed in the embodiments of the present invention may be directly implemented and executed by a hardware decoding processor, or by a combination of hardware and software modules in the decoding processor. The software module may be located in a storage medium well-known in the art, such as random access memory, flash memory, read-only memory, programmable read-only memory, electrically erasable programmable memory, registers, etc. The storage medium is located in the memory, and the processor 41 reads the information in the memory and completes the above method in combination with its hardware.

[0084] An embodiment of the present invention provides a computer program product for a lost property search method and device based on a shared vehicle, including a computer-readable storage medium storing program code. The instructions included in the program code can be used to execute the method described in the previous method embodiment. For specific implementation, please refer to the method embodiment and will not be repeated here.

[0085] Those skilled in the art can clearly understand that, for the convenience and brevity of description, the specific working process of the device described above can refer to the corresponding process in the aforementioned method embodiment, and will not be repeated here.

[0086] In addition, in the description of the embodiments of the present invention, unless otherwise expressly specified or limited, the terms "mounted," "connected," and "connected" should be understood in a broad sense. For example, they may refer to fixed connections, detachable connections, or integral connections; they may refer to mechanical connections or electrical connections; they may refer to direct connections or indirect connections through an intermediate medium; and they may refer to internal communication between two components. Those skilled in the art will understand the specific meanings of the above terms in the present invention based on the specific circumstances.

[0087] If the functions are implemented in the form of software functional units and sold or used as independent products, they can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present invention, or the part that contributes to the prior art, or the part of the technical solution, can be embodied in the form of a software product. The computer software product is stored in a storage medium and includes several instructions for enabling a computer device (which can be a personal computer, a server, or a network device, etc.) to execute all or part of the steps of the method described in each embodiment of the present invention. The aforementioned storage medium includes various media that can store program codes, such as a USB flash drive, a mobile hard disk, a read-only memory (ROM), a random access memory (RAM), a magnetic disk, or an optical disk.

[0088] In the description of the present invention, it should be noted that the terms "center," "upper," "lower," "left," "right," "vertical," "horizontal," "inner," and "outer," etc., indicating orientations or positional relationships, are based on the orientations or positional relationships shown in the accompanying drawings and are intended solely to facilitate and simplify the description of the present invention. They are not intended to indicate or imply that the devices or components referred to must have, be constructed, or operate in a specific orientation, and therefore should not be construed as limitations on the present invention. Furthermore, the terms "first," "second," and "third" are used for descriptive purposes only and should not be construed as indicating or implying relative importance.

[0089] Finally, it should be noted that the above embodiments are only specific implementation methods of the present invention, which are used to illustrate the technical solutions of the present invention, rather than to limit them. The scope of protection of the present invention is not limited thereto. Although the present invention has been described in detail with reference to the above embodiments, those skilled in the art should understand that any person skilled in the art can modify or easily conceive of changes to the technical solutions described in the above embodiments within the technical scope disclosed by the present invention, or replace some of the technical features therein with equivalents. Such modifications, changes or replacements do not deviate from the spirit and scope of the technical solutions of the embodiments of the present invention, and should be included in the scope of protection of the present invention. Therefore, the scope of protection of the present invention should be based on the scope of protection of the claims.

Claims

1. A lost property finding method based on a shared vehicle, characterized in that: The method comprises: Receiving lost information reported by a user terminal, wherein the lost information includes an order identifier reported by the user, a user identifier, and item information of the lost item; the order identifier records a vehicle identifier of the shared vehicle; Searching for a user list of subsequent users of the shared vehicle based on the order identifier; Sending a confirmation message to at least one of the subsequent users in the user list; wherein the at least one subsequent user includes the user who last used the shared vehicle; receiving a reply message from the subsequent user to confirm whether the lost item is on the shared vehicle based on the reply message; If yes, the shared vehicle is locked according to a pre-configured first locking condition, and a prompt message indicating that the shared vehicle has been locked is generated.

2. The method according to claim 1, characterized in that The step of searching a user list of subsequent users of the shared vehicle based on the order identifier includes: Searching the lost item database for item information that matches the lost item information; If yes, the item information is sent to the user terminal; If not, search a user list of subsequent users of the shared vehicle based on the order identifier.

3. The method according to claim 1, characterized in that The step of locking the shared vehicle according to a pre-configured first locking condition comprises: determining an item level of the lost item according to the item information of the lost item; determining a locking time of the shared vehicle based on the item level; A locking instruction is sent to the shared vehicle to lock the shared vehicle within the locking time.

4. The method according to claim 1, wherein The step of generating a reminder message indicating that the shared vehicle is locked includes: Acquire the location information of the shared vehicle, generate prompt information including the location information, and send the prompt information to the user terminal.

5. The method according to claim 1, wherein The method further comprises: After searching a user list of subsequent users of the shared vehicle based on the order identifier, searching for an order route for each subsequent user using the shared vehicle; Generate a prompt message containing the order line.

6. The method according to claim 1, wherein The method further comprises: If it is confirmed based on the reply information that the lost item is not on the shared vehicle, generating a prompt message; and, The current processing status of the lost item is determined according to the prompt information.

7. The method according to claim 1, characterized in that The method further comprises: After receiving the lost information reported by the user terminal, obtaining the location information of the shared vehicle and sending the location information to the user terminal; Responding to a locking request for the shared vehicle sent by the user terminal; Determining whether the shared vehicle meets a preset second locking condition; If yes, locking the shared vehicle according to the second locking condition; The second locking condition includes: The distance between the shared vehicle and the user terminal is less than a preset distance, or the time interval between the reporting time of the lost information and the completion time of the order corresponding to the order identifier is less than a preset time interval; Furthermore, the shared vehicle is in an idle state.

8. The method according to claim 1, characterized in that The method further comprises: After receiving the lost information reported by the user terminal, extracting the vehicle identification from the lost information; Determine whether the vehicle identification has an operation and maintenance record after the order corresponding to the lost information; If yes, the lost information is sent to the operation and maintenance terminal.

9. The method according to claim 1, characterized in that The method further comprises: If no subsequent user of the shared vehicle is found based on the order identifier, feedback information is generated and sent to the user terminal.

10. A lost property finding device based on a shared vehicle, characterized in that: The device comprises: A receiving module, configured to receive lost information reported by a user terminal, wherein the lost information includes an order identifier reported by the user, a user identifier, and item information of the lost item; the order identifier records a vehicle identifier of the shared vehicle; A search module, configured to search a user list of subsequent users of the shared vehicle based on the order identifier; a sending module, configured to send a confirmation message to at least one of the subsequent users in the user list; wherein the at least one subsequent user includes the user who last used the shared vehicle; a confirmation module, configured to receive a reply message from the subsequent user, and confirm whether the lost item is on the shared vehicle based on the reply message; A locking module is configured to lock the shared vehicle according to a pre-configured first locking condition when the confirmation result of the confirmation module is yes, and generate a prompt message indicating that the shared vehicle has been locked.

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