Data processing method and device based on intelligent mediation platform and electronic equipment

Abstract

The invention provides a data processing method and device based on an intelligent mediation platform and electronic equipment, relates to the technical field of data processing, and solves the technical problem that the mediation data processing efficiency of a current mediation mode is relatively low. The method comprises the following steps: in response to a first selection operation for a to-be-selected mediation item and a to-be-selected mediation batch, providing a case template based on the to-be-selected mediation item and the to-be-selected mediation batch selected by the first selection operation, and obtaining an edited import case corresponding to the case template; and in response to a case distribution operation for a to-be-distributed case selected from the plurality of imported cases, distributing the to-be-distributed case to a to-be-executed mediator selected from the plurality of mediators, so that the to-be-executed mediator executes a case mediation operation for the to-be-distributed case.

Description

Technical Field

[0001] The present application relates to the field of data processing technology, and in particular to a data processing method, device and electronic device based on an intelligent mediation platform. Background Art

[0002] Currently, smart mediation centers are typically established as professional financial dispute mediation organizations approved by relevant legal departments and subject to joint supervision and management by multiple departments in accordance with the law. The mediation process begins with both parties voluntarily submitting a request for mediation, either verbally or in writing. Upon receiving the request, the mediation center will review it and decide whether to accept the case. Once the case is accepted, the mediation center will conduct the necessary investigation to understand the specific circumstances of the case and the focus of the dispute. It will then mediate between the disputing parties and assist them in reaching a settlement agreement. If a settlement is reached, both parties are expected to voluntarily fulfill the terms of the agreement. Therefore, smart mediation centers primarily provide mediation services for financial disputes. However, current mediation methods suffer from low efficiency in processing mediation data. Summary of the Invention

[0003] The purpose of the present invention is to provide a data processing method, device and electronic device based on an intelligent mediation platform to solve the technical problem of low mediation data processing efficiency of the current mediation method.

[0004] In a first aspect, the present application provides a data processing method based on an intelligent mediation platform, the method comprising: In response to an import operation for a case assigned to a mediator on a mediation case page of the intelligent mediation platform, displaying a pending mediation project and a pending mediation batch corresponding to the case assigned to the mediator on a graphical user interface provided by the terminal; wherein the pending mediation case page is the pending mediation case page displayed when logging into the intelligent mediation platform through a mediation organization manager account; In response to a first selection operation for the to-be-selected mediation project and the to-be-selected mediation batch, providing a case template based on the to-be-selected mediation project and the to-be-selected mediation batch selected by the first selection operation, and obtaining an imported case corresponding to the case template that has been edited; In response to a case assignment operation for a case to be assigned selected from the plurality of imported cases, assigning the case to be assigned to a pending mediator selected from a plurality of mediators, so that the pending mediator performs a case mediation operation for the case to be assigned; In response to a batch selection operation on a batch page to be mediated on the intelligent mediation platform, displaying the batch to be mediated selected by the batch selection operation on the graphical user interface; wherein the batch page to be mediated is the batch page to be mediated displayed when the intelligent mediation platform is logged in through the account of the pending mediator; In response to the processing operation for the batch to be mediated, the case details page for the case to be assigned and the batch to be mediated is displayed in the graphical user interface, so that the mediator to be executed can perform the case mediation operation and record the mediation process and mediation results through the case details page.

[0005] In one possible implementation, it also includes: Obtaining department information and entering the department information into the database corresponding to the intelligent mediation platform; In response to a department manager adding operation in the intelligent mediation platform for the target department corresponding to the department information, determining a newly added target department manager corresponding to the department manager adding operation; Based on the target department manager opening a department manager account in the intelligent mediation platform, and confirming the account data corresponding to the target department manager logging into the department manager account according to the mobile phone number corresponding to the target department manager.

[0006] In one possible implementation, it also includes: Obtaining financial institution information and entering the financial institution information into the intelligent mediation platform; In response to a new addition operation by an institution administrator in the intelligent mediation platform for a target financial institution corresponding to the financial institution information, displaying a plurality of financial institution types in the graphical user interface; In response to a first selection operation for the plurality of financial institution types, determining a target financial institution type corresponding to the target financial institution according to the first selection operation; In response to an information editing operation on an institution manager corresponding to the target financial institution, determining, based on the information editing operation, that the institution manager adding operation corresponds to a newly added target institution manager; Based on the target organization manager opening an organization manager account in the intelligent mediation platform, and confirming the account data corresponding to the organization manager account logged by the target organization manager according to the mobile phone number corresponding to the target organization manager.

[0007] In a possible implementation, after the target institution manager opens an institution manager account in the intelligent mediation platform, the method further includes: In response to logging into the intelligent mediation platform through the institution manager account, displaying an institution personnel management page corresponding to the target institution manager in the graphical user interface; In response to an allocation product operation on the institution personnel management page, determining the products allocated to the institution employees of the target financial institution, so that the institution employees can view their allocated products, projects, and batches by logging into the intelligent mediation platform; In response to a new product operation on the mediation project page of the target financial institution, determining that the new product operation corresponds to a newly added target product, so that the target department can view product information of the target product through the financial institution review page; In response to a new mediation project operation on the mediation project page, project information of a target mediation project newly added corresponding to the new mediation project operation is determined, so that the target department reviews the target mediation project through the mediation project review page.

[0008] In a possible implementation, in response to the import operation of the case assigned to the mediator on the mediation case page of the intelligent mediation platform, before displaying the pending mediation items and pending mediation batches corresponding to the case assigned to the mediator on a graphical user interface provided by the terminal, the process further includes: Obtaining mediation organization information and entering the mediation organization information into the intelligent mediation platform; In response to a mediation organization adding operation in the intelligent mediation platform for a target mediation organization corresponding to the mediation organization information, displaying a plurality of mediation organization types in the graphical user interface; In response to a second selection operation on the plurality of mediation organization types, determining a target mediation organization type corresponding to the target mediation organization according to the second selection operation; In response to an information confirmation operation for the target mediation organization, determining, according to the information confirmation operation, that the target mediation organization initiates a settlement application to the target department; Obtaining the mediator information corresponding to the target mediation organization and entering the mediator information into the intelligent mediation platform; In response to a mediator adding operation in a mediation organization page corresponding to the target mediation organization, the target mediator corresponding to the mediator information is determined as the mediator corresponding to the target mediation organization according to the mediator adding operation.

[0009] In a possible implementation, after the target institution manager opens an institution manager account in the intelligent mediation platform, the method further includes: In response to a new mediation batch operation on the typed mediation page of the target financial institution, determining batch information of a new target mediation batch corresponding to the new mediation batch operation, so that the target mediation organization imports cases for the target mediation batch; The case imported by the target financial institution is reviewed and approved, and the target case is obtained, so that the target mediation organization can continue the mediation work based on the target case; In response to the installment exemption operation on the typed mediation page of the target financial institution, the installment exemption application corresponding to the installment exemption operation and the whether to agree option for the installment exemption application are displayed; the whether to agree option is used to indicate the approval option or the rejection option for the installment exemption application.

[0010] In a possible implementation, after the target department manager opens a department manager account in the intelligent mediation platform, the method further includes: In response to logging into the intelligent mediation platform through the department manager account, displaying a page of pending items in the graphical user interface; In response to a financial institution review operation on the pending review items page, displaying the financial institution information of the target financial institution in the graphical user interface, and determining a first review result as approval or rejection based on the review operation on the target financial institution; if the first review result is approval, determining that the target financial institution has successfully settled in the target department, and displaying the financial institution information of the target financial institution on a management interface for financial institutions; In response to a mediation organization review operation on the pending review items page, displaying the mediation organization information of the target mediation organization in the graphical user interface, and determining whether a second review result is approved or rejected based on the review operation on the target mediation organization; if the second review result is approved, determining that the target mediation organization has successfully settled in the target department, and displaying the mediation organization information of the target mediation organization on the management interface for the mediation organization; In response to a mediation project review operation on the pending items page, the project information of the target mediation project is displayed in the graphical user interface, and a third review result is determined to be approval or rejection based on the review operation on the target mediation project. If the third review result is approval, the target mediation project is synchronized to the intelligent mediation platform, so that the target department can determine whether to conduct a first-case review for each batch under the target mediation project according to actual needs when reviewing the target mediation project; In response to the first batch review operation on the page of items to be reviewed, the batch information of the target mediation batch is displayed in the graphical user interface, and the fourth review result is determined to be review passed or review rejected based on the review operation on the target mediation batch. If the fourth review result is review passed, it is determined that the target mediation organization continues the mediation work based on the target mediation batch.

[0011] In a second aspect, the present application provides a data processing device based on an intelligent mediation platform, the device comprising: a first display module configured to, in response to an import operation on a mediation case page of the intelligent mediation platform, display, in a graphical user interface provided by the terminal, pending mediation projects and pending mediation batches corresponding to the case assigned to the mediator; wherein the mediation case page is the mediation case page displayed when logging into the intelligent mediation platform through a mediation organization administrator account; an acquisition module configured to, in response to a first selection operation on the to-be-selected mediation project and the to-be-selected mediation batch, provide a case template based on the to-be-selected mediation project and the to-be-selected mediation batch selected by the first selection operation, and acquire an imported case corresponding to the case template that has been edited; an allocation module for allocating, in response to a case assignment operation for a case to be assigned selected from the plurality of imported cases, the case to be assigned to a pending mediator selected from a plurality of mediators, so that the pending mediator performs a case mediation operation for the case to be assigned; a second display module configured to, in response to a batch selection operation on a batch to be mediated page of the intelligent mediation platform, display, in the graphical user interface, the batch to be mediated selected by the batch selection operation; wherein the batch to be mediated page is the batch to be mediated page displayed when logging into the intelligent mediation platform through the account of the pending mediator; The third display module is used to display the case details page for the cases to be assigned and the batches to be mediated in the graphical user interface in response to the processing operations for the batches to be mediated, so that the mediator to be executed can perform the case mediation operations and record the mediation process and mediation results through the case details page.

[0012] In a third aspect, the present application provides an electronic device comprising a memory and a processor, wherein the memory stores a computer program that can be run on the processor, and when the processor executes the computer program, the method described in the first aspect is implemented.

[0013] In a fourth aspect, the present application further provides a computer-readable storage medium, which stores computer-executable instructions. When the computer-executable instructions are called and executed by a processor, the computer-executable instructions prompt the processor to execute the method described in the first aspect above.

[0014] This application brings the following beneficial effects: The present application provides a data processing method, device and electronic device based on an intelligent mediation platform, which can respond to an import operation on a mediation case page of the intelligent mediation platform to display the mediation project to be selected and the mediation batch to be selected corresponding to the case assigned to the mediator in a graphical user interface provided by a terminal; wherein the mediation case page is a mediation case page corresponding to the intelligent mediation platform logged in through the mediation organization manager account; in response to a first selection operation on the mediation project to be selected and the mediation batch to be selected, a case template is provided based on the mediation project to be selected and the mediation batch to be selected selected by the first selection operation, and an imported case edited corresponding to the case template is obtained; in response to a case assignment operation on a case to be assigned selected from a plurality of the imported cases, the case to be assigned is assigned to a mediator to be executed selected from a plurality of mediators, so that the case to be executed The mediator performs case mediation operations on the cases to be assigned; in response to the batch selection operation in the batch to be mediated page of the intelligent mediation platform, the batch to be mediated selected corresponding to the batch selection operation is displayed in the graphical user interface; wherein, the batch to be mediated page is the batch to be mediated page corresponding to the intelligent mediation platform logged in through the account of the mediator to be executed; in response to the handling operation for the batch to be mediated, the case details page for the cases to be assigned and the batch to be mediated is displayed in the graphical user interface, so that the mediator to be executed can perform the case mediation operation and record the mediation process and mediation results through the case details page; in this solution, through a variety of interactive mediation organization business operations, an efficient mediation process for cases by the mediation organization is realized, so that the efficiency of mediation data processing is improved, and the technical problem of low mediation data processing efficiency of the current mediation method is solved.

[0015] In order to make the above-mentioned objects, features and advantages of the present application more obvious and easy to understand, preferred embodiments are given below and described in detail with reference to the accompanying drawings. BRIEF DESCRIPTION OF THE DRAWINGS

[0016] In order to more clearly illustrate the technical solutions in the specific embodiments or the prior art of the present application, the following will briefly introduce the drawings needed to be used in the specific embodiments or the prior art description. Obviously, the drawings described below are some embodiments of the present application, and those skilled in the art can obtain other drawings according to these drawings without any creative effort.

[0017] Figure 1 A flowchart of a data processing method based on an intelligent mediation platform provided in an embodiment of the present application is shown. Figure 2 An example of a graphical user interface for mediating organization business operations in the data processing method based on the intelligent mediation platform provided in an embodiment of the present application is shown. Figure 3 Another example of a graphical user interface for mediating organization business operations in the data processing method based on the intelligent mediation platform provided in an embodiment of the present application is shown. Figure 4 Another example of a graphical user interface for mediating organization business operations in the data processing method based on the intelligent mediation platform provided in an embodiment of the present application is shown. Figure 5 Another example of a graphical user interface for mediating organization business operations in the data processing method based on the intelligent mediation platform provided in an embodiment of the present application is shown. Figure 6 A structural diagram of a data processing device based on the intelligent mediation platform provided in an embodiment of the present application is shown. Figure 7 A structural diagram of an electronic device provided in an embodiment of the present application is shown. DETAILED DESCRIPTION

[0018] In order to make the objectives, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions of the present application will be described below in connection with the drawings, which are apparently only some embodiments of the present application, rather than all the embodiments. Based on the embodiments in the present application, all other embodiments obtained by those skilled in the art without any creative effort fall within the protection scope of the present application.

[0019] The terms "comprise" and "have" and any variations thereof mentioned in the embodiments of the present application are intended to cover the inclusions without exclusivity. For example, a process, method, system, product or device including a series of steps or units is not limited to the listed steps or units, but optionally further includes other steps or units not listed, or optionally further includes other steps or units inherent to the process, method, product or device.

[0020] The mediation data processing efficiency of the current mediation mode is low. Based on this, the embodiment of the application provides a data processing method and device based on an intelligent mediation platform and electronic equipment. Through the method, the technical problem of low mediation data processing efficiency of the current mediation mode can be solved.

[0021] The embodiments of the application will be further described below with reference to the drawings.

[0022] It should be noted that the mediation end in the following embodiments refers to an intelligent mediation service platform; the intelligent mediation platform refers to a financial dispute intelligent mediation platform; the financial institution refers to a financial institution stationed on the platform, such as "XX Co., Ltd."; the legal department end refers to a legal department stationed on the platform, such as "XX City Legal Department"; the mediation organization refers to an organization participating in mediation, such as "XX Commercial Mediation Center"; the platform administrator refers to the overall management of the platform, including adding the legal department, the financial institution and the mediation organization, and managing the user account; the legal department manager refers to the operation of the legal department end, including approving the application for stationing of the financial institution and the mediation organization, and auditing the mediation project; the institution administrator refers to the operation of the financial institution, including adding personnel, products, mediation projects and mediation batches, and managing the business process of the institution; the institution staff refers to the operation of a specific product, including case auditing and processing; the mediation organization department administrator refers to the operation of the mediation organization, including importing cases and assigning cases to mediators; and the mediator refers to the mediation work of a specific case, including communication with the parties and initiation of a reduction and installment application.

[0023] Figure 1 A flowchart of a data processing method based on an intelligent mediation platform provided by the embodiment of the application is shown in FIG. 1. Figure 1 As shown in the figure, the method comprises the following steps. Step S110, in response to an import operation of a case assigned to a mediator in a mediation case page of the intelligent mediation platform, displaying a to-be-selected mediation project and a to-be-selected mediation batch corresponding to the case assigned to the mediator in a graphical user interface provided by a terminal.

[0024] The mediation case page is a mediation case page displayed by logging in the intelligent mediation platform through the account of the mediation organization manager.

[0025] In actual application, the business process of the intelligent mediation platform is divided into two stages: stage one is role stationing and account opening; and stage two is business data operation, including business operation of the financial institution, approval operation of the legal department and mediation operation of the mediation organization.

[0026] For the import of cases in the mediation operation of the mediation organization, as shown in FIG. 2, Figure 2As shown, the operation steps include that the mediation organization department manager logs in the platform, enters the "mediation case" page, clicks "task pool" — "assign to mediator" — "import department cases", selects the project and batch.

[0027] In step S120, in response to the first selection operation on the to-be-selected mediation project and the to-be-selected mediation batch, a case template is provided based on the to-be-selected mediation project and the to-be-selected mediation batch selected by the first selection operation, and an edited completed import case corresponding to the case template is obtained.

[0028] As a possible implementation, as shown in Figure 2 As shown, after the selection of the project and the batch, the case template is downloaded and the content is filled in as required, and the case is uploaded.

[0029] In step S130, in response to the case assignment operation on the to-be-assigned case selected from the plurality of import cases, the to-be-assigned case is assigned to the to-be-executed mediator selected from the plurality of mediators, so that the to-be-executed mediator performs the case mediation operation on the to-be-assigned case.

[0030] For case assignment, as shown in Figure 3 As shown, the operation steps include that the department administrator clicks "assign to mediator" on the "task pool" page, selects the case to be assigned, clicks "assign", selects the mediation group and the handler. After the case is assigned, the mediator can perform mediation work.

[0031] In step S140, in response to the batch selection operation on the to-be-mediated batch in the to-be-mediated batch page of the intelligent mediation platform, the to-be-mediated batch selected by the batch selection operation is displayed in the graphical user interface.

[0032] The to-be-mediated batch page is a to-be-mediated batch page displayed by logging in the intelligent mediation platform through the account of the to-be-executed mediator.

[0033] In a possible implementation, as shown in Figure 4 As shown, the operation steps of the mediator performing the case mediation include that the mediator logs in the intelligent mediation platform, enters the "to-be-mediated batch" page, selects the corresponding batch and clicks "handle".

[0034] In step S150, in response to the handling operation on the to-be-mediated batch, a case detail page for the to-be-assigned case and the to-be-mediated batch is displayed in the graphical user interface, so that the to-be-executed mediator performs the case mediation operation, the mediation process and the record operation of the mediation result through the case detail page.

[0035] As an optional implementation, as shown in Figure 4 As shown, the case detail page is entered, the parties are communicated, the mediation work is performed, and the mediator can record the mediation process and the result. In addition, for initiating the application for reduction of installment, as Figure 5 As shown, the steps include: the mediator clicks "Apply for Installment Reduction or Exemption" on the case details page, fills in the application details and reason, and clicks "Submit." After the application is submitted, the financial institution can review and approve it.

[0036] In the embodiment of the present application, through a variety of interactive mediation organization business operations, an efficient mediation process for cases by the mediation organization is achieved, the efficiency of mediation data processing is improved, and the technical problem of low mediation data processing efficiency of the current mediation method is solved.

[0037] The above-mentioned role onboarding and account activation phase includes the onboarding of legal departments, financial institutions, and mediation organizations, as well as the activation of relevant accounts. The specific implementation methods are described below.

[0038] In some embodiments, the method may further include the following steps: obtaining department information and entering the department information into a database corresponding to the intelligent mediation platform; in response to a department manager addition operation in the intelligent mediation platform for a target department corresponding to the department information, determining the target department manager corresponding to the department manager addition operation; based on the target department manager opening a department manager account in the intelligent mediation platform, confirming the account data corresponding to the target department manager's login to the department manager account based on the target department manager's corresponding mobile phone number. Through the above interactive data processing method, the efficiency of legal department onboarding and account activation is improved.

[0039] For example, regarding the onboarding of a legal department and account activation, the steps for onboarding the legal department include: Business / Operations collecting legal department information (such as the legal department name, legal department code, and legal department organization number), and the R&D team entering the legal department information into the backend database. The steps for account activation include: the Smart Administrator logs in to the platform, clicks "Add," selects the "Legal Department" type, and enters the legal department information. This newly added person becomes the Legal Department Manager of the corresponding legal department; the default login account for the newly added Legal Department Manager is a mobile phone number, and the password is XXX, which can be modified by the platform administrator or the Legal Department Manager. After the account is activated, the Legal Department Manager can log in to the platform to perform subsequent operations.

[0040] In some embodiments, the method can further include the following steps: obtaining financial institution information and entering the financial institution information into the intelligent mediation platform; in response to an institution manager adding operation of a target financial institution corresponding to the financial institution information in the intelligent mediation platform, displaying a plurality of financial institution types in the graphical user interface; in response to a first selection operation of the plurality of financial institution types, determining a target financial institution type corresponding to the target financial institution according to the first selection operation; in response to an information editing operation of an institution manager corresponding to the target financial institution, determining a target institution manager added by the institution manager adding operation according to the information editing operation; opening an institution manager account of the target institution manager in the intelligent mediation platform based on the target institution manager, and confirming account data corresponding to the institution manager account logged in by the target institution manager according to a mobile phone number corresponding to the target institution manager. Through the above interactive data processing method, the efficiency of financial institution entry and account opening is improved.

[0041] For example, for financial institution entry and account opening, the operation steps of financial institution entry include that the business / operation has collected financial institution information and handed it over to the platform administrator for entry. The operation steps of opening an account include that the platform administrator clicks "add", selects the "financial institution" type, fills in the institution manager information, and the added personnel are the institution managers corresponding to the institution; the login account of the added institution manager is the mobile phone number by default, and the password is XXXX, which can be modified by the platform administrator or the institution manager. After opening the account, the institution manager can log in to the platform for subsequent operation.

[0042] In some embodiments, after the above opening of the institution manager account of the target institution manager in the intelligent mediation platform, the method can further include the following steps: in response to logging in to the intelligent mediation platform through the institution manager account, displaying an institution personnel management page corresponding to the target institution manager in the graphical user interface; in response to an assigned product operation of the institution personnel management page, determining a product assigned to an institution staff of the target financial institution, so that the institution staff can view the assigned product, project and batch through the login intelligent mediation platform; in response to an added product operation of a mediation project page of the target financial institution, determining a target product added by the added product operation, so that the target department can view product information of the target product through a financial institution audit page; in response to an added mediation project operation of the mediation project page, determining project information of a target mediation project added by the added mediation project operation, so that the target department can audit the target mediation project through a mediation project audit page. Through this interactive data processing method, the operation efficiency of the financial institution business operation is improved.

[0043] Exemplarily, for the financial institution business operation, the operation steps of adding a new staff member include: the institution administrator logs in the platform, clicks "Add Staff", fills in the staff information, and the institution staff can only view the information of the products, projects, etc. under his / her own name; the login account of the new staff member is the mobile phone number by default, and the password is "123456", which can be modified by the institution administrator or the staff member. The operation steps of product allocation include: the institution administrator clicks "Allocate Products" on the "Staff Management" page, and allocates products to the staff; the institution staff can log in the intelligent mediation platform to view the allocated products, projects, and batches, etc. under his / her own name.

[0044] As an optional implementation, the operation steps of adding a new financial product include: the financial institution staff logs in the platform, enters the "Mediation Project" page, clicks "Add Product", fills in the product information (product name, description, etc.), and clicks "Save"; after adding the product, the legal department end can view the product information on the "Financial Institution Audit" page. The operation steps of adding a mediation project include: the financial institution staff logs in the platform, enters the "Mediation Project" page, and clicks "Add Mediation Project"; fills in the project introduction (project description, discount information, etc.), uploads the project material file; fills in the first case information, and clicks "Save"; after adding the project, the legal department end can perform the audit on the "Mediation Project Audit" page.

[0045] In some embodiments, in the above-mentioned import operation of assigning the mediation case to the mediator in the mediation case page of the intelligent mediation platform, before displaying the to-be-selected mediation project and the to-be-selected mediation batch corresponding to the mediation case assigned to the mediator in the graphical user interface provided by the terminal, the method can further include the following steps: obtaining mediation organization information and entering the mediation organization information into the intelligent mediation platform; in response to a mediation organization adding operation of a target mediation organization in the intelligent mediation platform, displaying a plurality of mediation organization types in the graphical user interface; in response to a second selection operation of the plurality of mediation organization types, determining a target mediation organization type corresponding to the target mediation organization according to the second selection operation; in response to an information confirmation operation of the target mediation organization, determining that the target mediation organization initiates a landing application to a target department to obtain mediator information corresponding to the target mediation organization according to the information confirmation operation, and entering the mediator information into the intelligent mediation platform; and in response to a mediator adding operation in the mediation organization page corresponding to the target mediation organization, determining a target mediator corresponding to the mediator information as a mediator corresponding to the target mediation organization according to the mediator adding operation. Through this interactive data processing manner, the landing of the mediation organization and the addition of the mediator are improved in efficiency.

[0046] For example, the steps for onboarding a mediation organization and adding a mediator include: Business / Operations collects information about the mediation organization and submits it to the platform administrator for entry (required fields are shown in the figure); the platform administrator logs in, clicks "Add," selects the "Mediation Organization" type, and fills in the mediation organization information. After entry, the mediation organization automatically submits an onboarding application to the Legal Department.

[0047] The steps for adding a mediator include: Business / Operations has collected the mediator information of the mediation organization and handed it over to the platform administrator for entry; the platform administrator clicks "Mediator" on the mediation organization page, downloads the import template, fills in the mediator information, and imports it.

[0048] In some embodiments, after the target institution manager opens an institution manager account in the intelligent mediation platform, the method may further include the following steps: in response to the operation of adding a new mediation batch on the typed mediation page of the target financial institution, determining the batch information of the newly added target mediation batch corresponding to the operation of adding a new mediation batch, so that the target mediation organization imports cases for the target mediation batch; reviewing the imported cases through the target financial institution, obtaining the target case that has passed the review, so that the target mediation organization continues the mediation operation based on the target case; in response to the operation of reducing or exempting installments on the typed mediation page of the target financial institution, displaying the application for reducing or exempting installments corresponding to the operation of reducing or exempting installments and the option of whether to agree or not for the application for reducing or exempting installments; the option of whether to agree or not is used to indicate the option of agreeing or rejecting the application for reducing or exempting installments. Through the above-mentioned interactive data processing method, the processing efficiency of adding, reviewing mediation batches and approving the reduction or exemption installments by financial institutions is improved.

[0049] For example, the steps for adding a new mediation batch include: financial institution personnel log in to the platform, access the "Typed Mediation" page, click "Add Mediation Batch," enter the batch information (batch name, number of cases, etc.), and click "Save." After adding the batch, the status will be "No Cases Imported," requiring the mediation organization to import the cases. The steps for reviewing a mediation batch include: By default, all uploaded cases are reviewed and approved, requiring the mediation organization to upload the cases before the financial institution can review them; only after the financial institution has reviewed and approved the cases can the mediation organization continue with the mediation process. The steps for financial institutions to approve installment exemptions include: financial institution personnel log in to the platform, access the "Typed Mediation" page, click "Installment Exemptions," and review the installment exemption application and click "Agree" or "Reject."

[0050] In some embodiments, after the target department manager opens a department manager account in the intelligent mediation platform based on the above, the method can further include the following steps: in response to logging into the intelligent mediation platform through the department manager account, displaying a to-be-audited matter page in the graphical user interface; in response to a financial institution audit operation on the to-be-audited matter page, displaying financial institution information of the target financial institution in the graphical user interface, and determining a first audit result as audit pass or audit rejection according to the audit operation on the target financial institution, if the first audit result is audit pass, determining that the target financial institution successfully enters the target department, and displaying the financial institution information of the target financial institution in the management interface for the financial institution; in response to a mediation organization audit operation on the to-be-audited matter page, displaying mediation organization information of the target mediation organization in the graphical user interface, and determining a second audit result as audit pass or audit rejection according to the audit operation on the target mediation organization, if the second audit result is audit pass, determining that the target mediation organization successfully enters the target department, and displaying the mediation organization information of the target mediation organization in the management interface for the mediation organization; in response to a mediation project audit operation on the to-be-audited matter page, displaying project information of the target mediation project in the graphical user interface, and determining a third audit result as audit pass or audit rejection according to the audit operation on the target mediation project, if the third audit result is audit pass, determining to synchronize the target mediation project to the intelligent mediation platform, so that the target department determines whether to perform first case audit on each batch under the target mediation project according to actual needs when auditing the target mediation project; in response to a batch first case audit operation on the to-be-audited matter page, displaying batch information of the target mediation batch in the graphical user interface, and determining a fourth audit result as audit pass or audit rejection according to the audit operation on the target mediation batch, if the fourth audit result is audit pass, determining that the target mediation organization continues to perform mediation work based on the target mediation batch. Through the above interactive data processing method, the efficiency of the legal department business operation is improved.

[0051] For example, for the legal department business operation, the operation steps of approving the financial institution to enter the application include: the legal department manager logs in to the platform, enters the "to-be-audited matter" page, and clicks "financial institution audit"; views the basic information of the financial institution, and clicks "audit pass" or "reject"; after the legal department approves, the financial institution successfully enters the legal department; after the approval, the legal department can view the information of the financial institution in "institution / project management" -- "financial institution".

[0052] As a possible implementation, the operation steps for approving the mediation organization to settle in include: the manager of the legal department logs in the platform, enters the "to-be-audited items" page, and clicks "mediation organization audit"; the basic information of the mediation organization is viewed, and "audit pass" or "reject" is clicked; after the approval passes, the mediation organization settles in successfully. After the approval passes, the legal department can view the information of the mediation organization in "agency / project management" - "mediation organization".

[0053] For example, the operation steps for approving the mediation project of the financial institution include: the manager of the legal department logs in the platform, enters the "to-be-audited items" page, and clicks "mediation project audit". The basic information of the mediation project is viewed, and "audit pass" or "reject" is clicked; after the approval passes, the mediation project is synchronized to the mediation platform; when auditing the mediation project, the legal department can decide whether to perform the first case audit on each batch under the project according to the actual needs. The operation steps for batch first case approval include: the manager of the legal department logs in the platform, enters the "to-be-audited items" page, and clicks "batch first case audit"; the basic information of the mediation project is viewed, and "audit pass" or "not pass" is clicked; after the legal department audits and passes, the mediation organization can continue to perform mediation work.

[0054] Figure 6 A structural schematic diagram of a data processing device based on an intelligent mediation platform is provided. As shown in Figure 6 The data processing device based on the intelligent mediation platform 600 includes: A first display module 601 is configured to, in response to an import operation on a mediation case assigned to a mediator case in a mediation case page of the intelligent mediation platform, display a to-be-selected mediation project and a to-be-selected mediation batch corresponding to the mediation case assigned to the mediator case in a graphical user interface provided by a terminal; wherein the mediation case page is a mediation case page displayed by logging into the intelligent mediation platform through a mediation organization manager account; An acquisition module 602 is configured to, in response to a first selection operation on the to-be-selected mediation project and the to-be-selected mediation batch, provide a case template based on the to-be-selected mediation project and the to-be-selected mediation batch selected by the first selection operation, and acquire an imported case edited and completed corresponding to the case template; An allocation module 603 is configured to, in response to a case assignment operation on a to-be-assigned case selected from a plurality of the imported cases, allocate the to-be-assigned case to a to-be-executed mediator selected from a plurality of mediators, so that the to-be-executed mediator performs a case mediation operation on the to-be-assigned case; A second display module 604 is configured to display, in response to a batch selection operation on a batch to be mediated page of the intelligent mediation platform, the batch to be mediated selected by the batch selection operation in the graphical user interface; wherein the batch to be mediated page is the batch to be mediated page displayed when the intelligent mediation platform is logged in through the account of the pending mediator; The third display module 605 is used to display the case details page for the cases to be assigned and the batches to be mediated in the graphical user interface in response to the processing operations for the batches to be mediated, so that the mediator to be executed can perform the case mediation operations and record the mediation process and mediation results through the case details page.

[0055] The data processing device based on the intelligent mediation platform provided in the embodiment of the present application has the same technical features as the data processing method based on the intelligent mediation platform provided in the above embodiment, so it can also solve the same technical problems and achieve the same technical effects.

[0056] An electronic device provided in an embodiment of the present application is Figure 7 As shown, the electronic device 700 includes a processor 702 and a memory 701 , wherein the memory stores a computer program that can be run on the processor, and when the processor executes the computer program, the steps of the method provided in the above embodiment are implemented.

[0057] See also Figure 7 The electronic device further includes: a bus 703 and a communication interface 704, a processor 702, a communication interface 704 and a memory 701 connected via the bus 703; the processor 702 is used to execute executable modules stored in the memory 701, such as computer programs.

[0058] Memory 701 may include high-speed random access memory (RAM) and may also include non-volatile memory, such as at least one disk drive. Communication between the system network element and at least one other network element is achieved via at least one communication interface 704 (which may be wired or wireless), and may utilize the Internet, a wide area network, a local area network, a metropolitan area network, or the like.

[0059] The bus 703 may be an ISA bus, a PCI bus, or an EISA bus. The bus may be divided into an address bus, a data bus, a control bus, and the like. For ease of representation, Figure 7 Only one bidirectional arrow is used in the diagram, but this does not mean that there is only one bus or one type of bus.

[0060] Among them, the memory 701 is used to store programs, and the processor 702 executes the program after receiving the execution instruction. The method executed by the device defined by the process disclosed in any embodiment of the present application can be applied to the processor 702 or implemented by the processor 702.

[0061] The processor 702 may be an integrated circuit chip with signal processing capabilities. During implementation, each step of the above method can be completed by an integrated logic circuit of hardware in the processor 702 or by instructions in the form of software. The above-mentioned processor 702 may be a general-purpose processor, including a central processing unit (CPU), a network processor (NP), etc.; it may also be a digital signal processor (DSP), an application-specific integrated circuit (ASIC), a field-programmable gate array (FPGA), or other programmable logic devices, discrete gates or transistor logic devices, or discrete hardware components. The various methods, steps, and logic block diagrams disclosed in the embodiments of the present application can be implemented or executed. The general-purpose processor may be a microprocessor or the processor may be any conventional processor, etc. The steps of the method disclosed in conjunction with the embodiments of the present application can be directly embodied as being executed by a hardware decoding processor, or executed by a combination of hardware and software modules in the decoding processor. The software module can be located in a storage medium well-known in the art, such as random access memory, flash memory, read-only memory, programmable read-only memory, electrically erasable programmable memory, registers, etc. The storage medium is located in memory 701, and processor 702 reads the information in memory 701 and, in conjunction with its hardware, completes the steps of the above method.

[0062] Corresponding to the above-mentioned data processing method based on the intelligent mediation platform, an embodiment of the present application also provides a computer-readable storage medium, which stores computer-executable instructions. When the computer-executable instructions are called and executed by the processor, the computer-executable instructions prompt the processor to execute the steps of the above-mentioned data processing method based on the intelligent mediation platform.

[0063] The data processing device based on the intelligent mediation platform provided in the embodiment of the present application can be specific hardware on the device or software or firmware installed on the device. The device provided in the embodiment of the present application, its implementation principle and the technical effect produced are the same as those in the aforementioned method embodiment. For the sake of brief description, for the parts not mentioned in the device embodiment, reference can be made to the corresponding contents in the aforementioned method embodiment. Those skilled in the art can clearly understand that, for the convenience and brevity of description, the specific working processes of the systems, devices and units described above can all refer to the corresponding processes in the aforementioned method embodiment, and will not be repeated here.

[0064] In the embodiments provided in this application, it should be understood that the disclosed devices and methods can be implemented in other ways. The device embodiments described above are merely schematic. For example, the division of the units is only a logical function division. There may be other division methods in actual implementation. For example, multiple units or components can be combined or integrated into another system, or some features can be ignored or not executed. Another point is that the mutual coupling or direct coupling or communication connection shown or discussed can be through some communication interface, indirect coupling or communication connection of devices or units, which can be electrical, mechanical or other forms.

[0065] For another example, the flowcharts and block diagrams in the accompanying drawings show the possible architectures, functions and operations of the devices, methods and computer program products according to multiple embodiments of the present application. In this regard, each box in the flowchart or block diagram can represent a module, a program segment or a part of code, and the module, program segment or a part of code contains one or more executable instructions for realizing the specified logical function. It should also be noted that in some alternative implementations, the functions marked in the box can also occur in an order different from that marked in the accompanying drawings. For example, two consecutive boxes can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each box in the block diagram and / or flowchart, and the combination of the boxes in the block diagram and / or flowchart, can be implemented with a dedicated hardware-based system that performs the specified function or action, or can be implemented with a combination of dedicated hardware and computer instructions.

[0066] The units described as separate components may or may not be physically separate, and the components shown as units may or may not be physical units, that is, they may be located in one place or distributed across multiple network units. Some or all of these units may be selected to achieve the purpose of this embodiment according to actual needs.

[0067] In addition, each functional unit in the embodiments provided in the present application may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit.

[0068] If the functions are implemented in the form of software functional units and sold or used as independent products, they can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present application, or the part that contributes to the prior art, or the part of the technical solution, can be embodied in the form of a software product. The computer software product is stored in a storage medium and includes several instructions for enabling a computer device (which can be a personal computer, server, or network device, etc.) to execute all or part of the steps of the data processing method based on the intelligent mediation platform described in each embodiment of the present application. The aforementioned storage media include: U disk, mobile hard disk, read-only memory (ROM), random access memory (RAM), disk or optical disk, and other media that can store program codes.

[0069] It should be noted that similar numbers and letters represent similar items in the following figures. Therefore, once an item is defined in one figure, it does not need to be further defined and explained in subsequent figures. In addition, the terms "first", "second", "third", etc. are only used to distinguish the description and are not to be understood as indicating or implying relative importance.

[0070] Finally, it should be noted that the above-described embodiments are only specific implementation methods of the present application, which are used to illustrate the technical solutions of the present application, rather than to limit them. The scope of protection of the present application is not limited thereto. Although the present application has been described in detail with reference to the above-mentioned embodiments, those skilled in the art should understand that any person skilled in the art can modify or easily conceive of changes to the technical solutions described in the above-mentioned embodiments within the technical scope disclosed in the present application, or perform equivalent replacements for some of the technical features thereof. However, these modifications, changes, or replacements do not deviate the essence of the corresponding technical solutions from the scope of the technical solutions of the embodiments of the present application. They should all be included in the scope of protection of the present application. Therefore, the scope of protection of the present application should be based on the scope of protection of the claims.

Claims

1. A data processing method based on an intelligent mediation platform, characterized in that: The method comprises: In response to an import operation for a case assigned to a mediator on a mediation case page of the intelligent mediation platform, displaying a pending mediation project and a pending mediation batch corresponding to the case assigned to the mediator on a graphical user interface provided by the terminal; wherein the pending mediation case page is the pending mediation case page displayed when logging into the intelligent mediation platform through a mediation organization manager account; In response to a first selection operation for the to-be-selected mediation project and the to-be-selected mediation batch, providing a case template based on the to-be-selected mediation project and the to-be-selected mediation batch selected by the first selection operation, and obtaining an imported case corresponding to the case template that has been edited; In response to a case assignment operation for a case to be assigned selected from the plurality of imported cases, assigning the case to be assigned to a pending mediator selected from a plurality of mediators, so that the pending mediator performs a case mediation operation for the case to be assigned; In response to a batch selection operation on a batch page to be mediated on the intelligent mediation platform, displaying the batch to be mediated selected by the batch selection operation on the graphical user interface; wherein the batch page to be mediated is the batch page to be mediated displayed when the intelligent mediation platform is logged in through the account of the pending mediator; In response to the processing operation for the batch to be mediated, the case details page for the case to be assigned and the batch to be mediated is displayed in the graphical user interface, so that the mediator to be executed can perform the case mediation operation and record the mediation process and mediation results through the case details page.

2. The method according to claim 1, characterized in that Also includes: Obtaining department information and entering the department information into the database corresponding to the intelligent mediation platform; In response to a department manager adding operation in the intelligent mediation platform for the target department corresponding to the department information, determining a newly added target department manager corresponding to the department manager adding operation; Based on the target department manager opening a department manager account in the intelligent mediation platform, and confirming the account data corresponding to the target department manager logging into the department manager account according to the mobile phone number corresponding to the target department manager.

3. The method according to claim 2, characterized in that Also includes: Obtaining financial institution information and entering the financial institution information into the intelligent mediation platform; In response to a new addition operation by an institution administrator in the intelligent mediation platform for a target financial institution corresponding to the financial institution information, displaying a plurality of financial institution types in the graphical user interface; In response to a first selection operation for the plurality of financial institution types, determining a target financial institution type corresponding to the target financial institution according to the first selection operation; In response to an information editing operation on an institution manager corresponding to the target financial institution, determining, based on the information editing operation, that the institution manager adding operation corresponds to a newly added target institution manager; Based on the target organization manager opening an organization manager account in the intelligent mediation platform, and confirming the account data corresponding to the organization manager account logged by the target organization manager according to the mobile phone number corresponding to the target organization manager.

4. The method according to claim 3, characterized in that After the target institution manager opens an institution manager account in the intelligent mediation platform, the method further includes: In response to logging into the intelligent mediation platform through the institution manager account, displaying an institution personnel management page corresponding to the target institution manager in the graphical user interface; In response to an allocation product operation on the institution personnel management page, determining the products allocated to the institution employees of the target financial institution, so that the institution employees can view their allocated products, projects, and batches by logging into the intelligent mediation platform; In response to a new product operation on the mediation project page of the target financial institution, determining that the new product operation corresponds to a newly added target product, so that the target department can view product information of the target product through the financial institution review page; In response to a new mediation project operation on the mediation project page, project information of a target mediation project newly added corresponding to the new mediation project operation is determined, so that the target department reviews the target mediation project through the mediation project review page.

5. The method according to claim 4, characterized in that Before displaying, in response to the import operation of the case assigned to the mediator on the mediation case page of the intelligent mediation platform, the to-be-selected mediation items and to-be-selected mediation batches corresponding to the case assigned to the mediator on the graphical user interface provided by the terminal, the method further includes: Obtaining mediation organization information and entering the mediation organization information into the intelligent mediation platform; In response to a mediation organization adding operation in the intelligent mediation platform for a target mediation organization corresponding to the mediation organization information, displaying a plurality of mediation organization types in the graphical user interface; In response to a second selection operation on the plurality of mediation organization types, determining a target mediation organization type corresponding to the target mediation organization according to the second selection operation; In response to an information confirmation operation for the target mediation organization, determining, according to the information confirmation operation, that the target mediation organization initiates a settlement application to the target department; Obtaining the mediator information corresponding to the target mediation organization and entering the mediator information into the intelligent mediation platform; In response to a mediator adding operation in a mediation organization page corresponding to the target mediation organization, the target mediator corresponding to the mediator information is determined as the mediator corresponding to the target mediation organization according to the mediator adding operation.

6. The method according to claim 5, characterized in that After the target institution manager opens an institution manager account in the intelligent mediation platform, the method further includes: In response to a new mediation batch operation on the typed mediation page of the target financial institution, determining batch information of a new target mediation batch corresponding to the new mediation batch operation, so that the target mediation organization imports cases for the target mediation batch; The case imported by the target financial institution is reviewed and approved, and the target case is obtained, so that the target mediation organization can continue the mediation work based on the target case; In response to the installment exemption operation on the typed mediation page of the target financial institution, the installment exemption application corresponding to the installment exemption operation and the whether to agree option for the installment exemption application are displayed; the whether to agree option is used to indicate the approval option or the rejection option for the installment exemption application.

7. The method according to claim 6, characterized in that After the target department manager opens a department manager account in the intelligent mediation platform, the method further includes: In response to logging into the intelligent mediation platform through the department manager account, displaying a page of pending items in the graphical user interface; In response to a financial institution review operation on the pending review items page, displaying the financial institution information of the target financial institution in the graphical user interface, and determining a first review result as approval or rejection based on the review operation on the target financial institution; if the first review result is approval, determining that the target financial institution has successfully settled in the target department, and displaying the financial institution information of the target financial institution on a management interface for financial institutions; In response to a mediation organization review operation on the pending review items page, displaying the mediation organization information of the target mediation organization in the graphical user interface, and determining whether a second review result is approved or rejected based on the review operation on the target mediation organization; if the second review result is approved, determining that the target mediation organization has successfully settled in the target department, and displaying the mediation organization information of the target mediation organization on the management interface for the mediation organization; In response to a mediation project review operation on the pending items page, the project information of the target mediation project is displayed in the graphical user interface, and a third review result is determined to be approval or rejection based on the review operation on the target mediation project. If the third review result is approval, the target mediation project is synchronized to the intelligent mediation platform, so that the target department can determine whether to conduct a first-case review for each batch under the target mediation project according to actual needs when reviewing the target mediation project; In response to the first batch review operation on the page of items to be reviewed, the batch information of the target mediation batch is displayed in the graphical user interface, and the fourth review result is determined to be review passed or review rejected based on the review operation on the target mediation batch. If the fourth review result is review passed, it is determined that the target mediation organization continues the mediation work based on the target mediation batch.

8. A data processing device based on an intelligent mediation platform, characterized in that: The device comprises: a first display module configured to, in response to an import operation on a mediation case page of the intelligent mediation platform, display, in a graphical user interface provided by the terminal, pending mediation projects and pending mediation batches corresponding to the case assigned to the mediator; wherein the mediation case page is the mediation case page displayed when logging into the intelligent mediation platform through a mediation organization administrator account; an acquisition module configured to, in response to a first selection operation on the to-be-selected mediation project and the to-be-selected mediation batch, provide a case template based on the to-be-selected mediation project and the to-be-selected mediation batch selected by the first selection operation, and acquire an imported case corresponding to the case template that has been edited; an allocation module for allocating, in response to a case assignment operation for a case to be assigned selected from the plurality of imported cases, the case to be assigned to a pending mediator selected from a plurality of mediators, so that the pending mediator performs a case mediation operation for the case to be assigned; a second display module configured to, in response to a batch selection operation on a batch to be mediated page of the intelligent mediation platform, display, in the graphical user interface, the batch to be mediated selected by the batch selection operation; wherein the batch to be mediated page is the batch to be mediated page displayed when logging into the intelligent mediation platform through the account of the pending mediator; The third display module is used to display the case details page for the cases to be assigned and the batches to be mediated in the graphical user interface in response to the processing operations for the batches to be mediated, so that the mediator to be executed can perform the case mediation operations and record the mediation process and mediation results through the case details page.

9. An electronic device comprising a memory and a processor, wherein the memory stores a computer program that can be run on the processor, wherein: When the processor executes the computer program, the steps of the method according to any one of claims 1 to 7 are implemented.

10. A computer-readable storage medium, characterized in that The computer-readable storage medium stores computer-executable instructions. When the computer-executable instructions are called and executed by a processor, the computer-executable instructions prompt the processor to execute the method according to any one of claims 1 to 7.

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