Product efficiency early warning abnormal work order processing method

Abstract

The invention provides a product efficiency early warning abnormal work order processing method, and relates to a data processing technology, a server determines first links corresponding to a product and a first role corresponding to each first link, and performs structured processing on the first links and the first roles to obtain a first structure tree; generating original display data of the display end and the feedback end based on all nodes in the first structure tree; identifying the service product in real time to determine a target node corresponding to the first structure tree, decomposing the first structure tree to obtain a second structure tree, and performing associated display on the display end and the feedback end; the feedback end receives the abnormal work order and positions the abnormal work order to the corresponding node to obtain the third structure tree, and the efficiency early warning data of the product is generated based on the knowledge graph, so that a real-time updated service structure tree can be constructed, automatic matching between user feedback and specific links and roles is realized, the efficiency early warning data is automatically generated, and the service product exception handling efficiency is improved.

Description

TECHNICAL FIELD

[0001] The present application relates to data processing technology, in particular to a product performance early warning exception work order processing method. BACKGROUND

[0002] In the execution process of large-scale power marketing products, the collaborative management of links and roles directly affects service performance. For example, a new type of power load management service usually includes demand response invitation, peak shaving execution, effect monitoring and evaluation subsidy issuance, and other links, each of which needs to match specific roles, such as marketing managers, field engineers, data analysts, and financial personnel. The presence of these roles, service professionalism, and link execution progress are closely related.

[0003] However, the traditional power marketing service management method relies on manual recording of link progress and role configuration and cannot dynamically reflect the real-time execution status. When service exceptions occur, such as "user load pressure drop not meeting standards" and "monitoring data upload delay", user feedback is scattered in different business systems or paper work orders, and there is a lack of direct association with specific service links and execution roles, which requires manual backtracking and matching, resulting in low efficiency of exception positioning.

[0004] Therefore, how to build a real-time updated service structure tree, realize automatic matching of user feedback and specific links and roles, automatically generate performance early warning data, and improve the efficiency of service product exception handling has become a problem to be solved. SUMMARY

[0005] The present application provides a product performance early warning exception work order processing method, which can build a real-time updated service structure tree, realize automatic matching of user feedback and specific links and roles, automatically generate performance early warning data, and improve the efficiency of service product exception handling.

[0006] In a first aspect of the present application, a product performance early warning exception work order processing method is provided, comprising: The server determines the first link corresponding to the product and the first role corresponding to each first link, and structurally processes the first link and the first role to obtain a first structure tree; Based on all nodes in the first structure tree, original display data of the display end and the feedback end are generated; The target node corresponding to the first structure tree is determined by real-time identification of the service product, and the second structure tree is obtained by decomposing the first structure tree, and the second structure tree is associated and displayed on the display end and the feedback end; Based on the feedback end receiving an exception work order and positioning to the corresponding node to obtain a third structure tree, the performance early warning data of the product is generated based on the knowledge graph.

[0007] Optionally, in a possible implementation manner of the first aspect, the determining the first link corresponding to the product and the first role corresponding to each first link, and the structured processing of the first link and the first role to obtain the first structure tree, comprises: The server extracts the product path in the formatted product in sequence after receiving the formatted product configured by the configuration end, and the product path comprises a plurality of service nodes. Each service node is extracted as a first link, and all preset roles of each service node are extracted as a first role.

[0008] Optionally, in a possible implementation manner of the first aspect, the determining the first link corresponding to the product and the first role corresponding to each first link, and the structured processing of the first link and the first role to obtain the first structure tree, comprises: The server extracts the product path in the formatted product in sequence after receiving the formatted product configured by the configuration end, and the product path comprises a plurality of service nodes. Each service node is extracted as a first link, and all preset roles of each service node are extracted as a first role.

[0009] Optionally, in a possible implementation manner of the first aspect, the real-time identification of the service product to determine the target node corresponding to the first structure tree, and the decomposition processing of the first structure tree to obtain the second structure tree for the associated display of the display end and the feedback end, comprises: The first identification information corresponding to each first link is obtained based on the preset response device for the real-time identification of the service product. The sub-node corresponding to the first link in the first structure tree of the product is determined according to the first identification information, and the sub-node is used as a target node. The second structure tree corresponding to the associated node is determined based on the target node, and the display end and the feedback end are associated and displayed.

[0010] Optionally, in a possible implementation manner of the first aspect, the real-time identification of the service product to determine the target node corresponding to the first structure tree, and the decomposition processing of the first structure tree to obtain the second structure tree for the associated display of the display end and the feedback end, comprises: All grandchild nodes connected to the target node are extracted as target grandchild nodes. If it is judged that the target grandchild node has employee authentication, the target grandchild node is retained, and if it is judged that the target grandchild node does not have employee authentication, the target grandchild node is deleted to obtain the second structure tree. The dynamic display information is generated based on the retained second structure tree after dynamic adjustment according to the role division strategy of the service product, and the display end and the feedback end are associated and displayed.

[0011] Optionally, in a possible implementation manner of the first aspect, after the reserved second structure tree is dynamically adjusted according to the role differentiation strategy of the service product, the dynamic display information is displayed on the display end and the feedback end in association, including: According to the role differentiation strategy corresponding to the second structure tree, a corresponding acquisition device is called to obtain a preset role area corresponding to each acquisition device in a collection field of view; The preset role area corresponding to the grandchild node reserved by the second structure tree is determined as a first role area, and the preset role area corresponding to the grandchild node deleted by the second structure tree is determined as a second role area; The dynamic display information is displayed on the display end and the feedback end in association based on the first role area and the second role area.

[0012] Optionally, in a possible implementation manner of the first aspect, the dynamic display information is displayed on the display end and the feedback end in association based on the first role area and the second role area, including: The corresponding first role area and second role area are displayed on the display end; The corresponding first role area and second role area are merged to obtain a merged area, and the first role area and the merged area are displayed on the feedback end.

[0013] Optionally, in a possible implementation manner of the first aspect, the third structure tree is obtained based on the feedback end receiving an abnormal work order and positioning to a corresponding node, and the performance early warning data of the product is generated based on the knowledge graph, including: After the feedback end identifies the activity code of the display end, a feedback structure tree is generated for a completed first link and a first link being performed; If it is judged that there is a merged area in the feedback structure tree, a merged node is obtained after the corresponding nodes are merged, and a third structure tree is generated; The feedback information collected based on the third structure tree is input to a preconfigured knowledge graph, and performance early warning data is generated.

[0014] Optionally, in a possible implementation manner of the first aspect, the feedback information is input to the preconfigured knowledge graph based on the third structure tree, and the performance early warning data is generated, including: A corresponding feedback slot is established by processing the nodes of the third structure tree, and feedback information is obtained based on the feedback slot; After the knowledge graph is dynamically adjusted based on the role allocation in the third structure tree, a feedback graph is obtained, and the feedback information is input to the feedback graph to obtain the performance early warning data.

[0015] Optionally, in a possible implementation manner of the first aspect, the feedback graph is obtained after the knowledge graph is dynamically adjusted based on the role allocation in the third structure tree, including: If it is judged that the third structure tree has a merging area, a first entity node corresponding to a second role of the merging area is extracted; The first relationship node or other second entity node corresponding to the first entity node is determined, and the first relationship node and the other second entity node are adjusted in information, and each second role has a preset adjustment mode for the corresponding first relationship node and other second entity node when being a merging area.

[0016] Optionally, in a possible implementation of the first aspect, the inputting of the feedback information into the feedback graph to obtain the performance early warning data comprises: The information positioning first entity node and / or first relationship node corresponding to the feedback information are extracted, and the corresponding other second entity node and / or second relationship node are determined to generate processing data.

[0017] In a second aspect of the present application, a storage medium is provided, and the storage medium stores a computer program.

[0018] The present application has the following advantages: 1. The present application can construct a real-time updated service structure tree, realize automatic matching of user feedback and specific links and roles, automatically generate performance early warning data, and improve the efficiency of service product exception handling. First, the present application can realize precise modeling and visual display of service product links and roles by constructing a multi-dimensional structure tree. In the present application, the service product is taken as a parent node, the first link in the activity is taken as a corresponding child node, and the roles corresponding to each first link are taken as grandchild nodes to form a first structure tree. The original display data generated based on the structure tree is annotated with virtual elements to display the role position on the display side, and the link process is synchronously displayed on the feedback side, so that users and management personnel can intuitively master the service architecture and improve the corresponding relationship between links and roles through hierarchical management.

[0019] 2. The present application can identify the activity link in real time and display differentiated information. In the present application, the current service link is identified in real time by responding to the device, a second structure tree is dynamically generated, and differentiated display is realized. That is, the target node of the corresponding link and the authentication role are extracted according to the identified activity link to form a second structure tree containing actual roles. The first role area and the second role area are displayed on the display side, which facilitates management personnel to quickly find the manpower gap. The two areas are merged into a merging area for overall display on the feedback side, so as to avoid the user from noticing the service defects, so as to balance the user experience and management needs.

[0020] 3、The application can realize rapid processing and root analysis of abnormal work orders through the fusion of the third structure tree and the knowledge graph. Among them, the user submits feedback information at the feedback end, the server can automatically associate the feedback information to the node corresponding to the third structure tree, and call the corresponding knowledge graph to generate the corresponding efficiency warning information, thereby improving the generation efficiency of the efficiency warning information. BRIEF DESCRIPTION OF DRAWINGS

[0021] Figure 1 A flowchart of a product efficiency early warning abnormal work order processing method is provided. Figure 2 A structure diagram of a first structure tree is provided. DETAILED DESCRIPTION

[0022] The technical solutions of the application will be described in detail below with specific examples. The following specific examples can be combined with each other, and the same or similar concepts or processes may not be described in detail in some examples.

[0023] As shown in the flowchart of the product efficiency early warning abnormal work order processing method provided by the application, the product efficiency early warning abnormal work order processing method comprises: Figure 1 S1, the server determines the first link corresponding to the product and the first role corresponding to each first link, and structurally processes the first link and the first role to obtain a first structure tree.

[0024] It should be noted that in order to clearly show the links and service personnel ratio of the large-scale power marketing service carried out, the server can obtain the corresponding service links and the first roles designed for each link according to the service product, such as marketing managers of demand response invitation links, on-site engineers of peak shaving execution links, and data analysts of effect monitoring links, etc. Then, the first links and the first roles are structurally processed and integrated according to certain hierarchical relationships, and finally a first structure tree is formed to clearly present the link and role architecture of the service product.

[0025] Among them, the product is a service product taken by the user, such as a new type of power load management service, the first link is a service link corresponding to the service product, such as a demand response invitation link, a peak shaving execution link, an effect monitoring and evaluation link, etc., the first role is a service personnel needed in the first link, such as a marketing manager of a demand response invitation link, an on-site engineer of a peak shaving execution link, and a data analyst of an effect monitoring and evaluation link, etc., and the first structure tree is a structure tree for structurally displaying the first link and the corresponding first role.

[0026] ​In some embodiments, the specific implementation steps of step S1 (determining the first link corresponding to the product and the first role corresponding to each first link, and structuring the first link and the first role to obtain a first structure tree) include: S11, the server extracts the product path in the formatted product configured by the configuration end in sequence after receiving the formatted product, and the product path includes a plurality of service nodes.

[0027] It can be understood that when the server receives the formatted service product (i.e. explicitly planned) configured by the configuration end in advance, the product path is extracted from the formatted product in sequence, and the product path refers to a series of continuous service nodes included in the service product, such as a product path of a service scheme new power load management service, which may include demand response invitation, peak shaving execution, and effect monitoring. These nodes jointly constitute the flow context of the entire service product.

[0028] Among them, the configuration end is the information terminal of the personnel who plans the link of the product, the formatted product is the standard and explicitly specified service scheme, the product path is a series of continuous service nodes in the service product, and the service node is the service link in the product service, such as demand response invitation and peak shaving execution.

[0029] S12, each service node is extracted as a first link, and all preset roles of each service node are extracted as first roles.

[0030] It can be understood that after extracting the plurality of service nodes in the product path, each service node is individually taken as a first link, for example, the demand response invitation node corresponds to the demand response invitation first link, and the peak shaving execution node corresponds to the peak shaving execution first link. At the same time, all the roles contained in each service node in the pre-setting are extracted, and these roles are taken as the first roles corresponding to the first link, for example, the marketing manager preset for the demand response invitation link is the first role of the link, and the on-site engineer preset for the peak shaving execution link is the first role of the link.

[0031] Through the above implementation mode, all the first links corresponding to the product and the first roles corresponding to the first link can be obtained, so as to match and associate the corresponding first roles and the first link subsequently, so as to be structured and displayed, and the personnel and the link can be intuitively displayed.

[0032] In some embodiments, the specific implementation steps of step S1 (structuring the first link and the first role to obtain a first structure tree) include: S13, a first structure tree is obtained by constructing a parent node corresponding to the product, a child node of the first link, and a grandchild node of the first role.

[0033] It can be understood that, in constructing the first structure tree, the entire service product is taken as the parent node, i.e., the total service node, each first link determined previously is taken as a child node under the parent node, and each first role corresponding to the first link is taken as a grandchild node under the child node. Through such hierarchical construction, a first structure tree including the parent node, the child node, and the grandchild node is formed.

[0034] For example, as shown in FIG. 2, the total service product (the parent node) has the demand response invitation, the peak shaving execution, the effect monitoring, and the like as child nodes (the first links), the demand response invitation child node has the marketing manager as a grandchild node (the first role), and the peak shaving execution child node has the field engineer as a grandchild node. Figure 2

[0035] S2, generating original display data of the display end and the feedback end based on all nodes in the first structure tree.

[0036] It can be understood that the display end is a terminal for displaying data, which can be a screen, i.e., the original display data is presented through a live TV or a screen, for displaying the current service product link, the corresponding service, and the related role, and the feedback end is an information terminal corresponding to the user, so as to allow the user to view the original data and clearly understand the specific situation of the current service.

[0037] The original display data is display data allocated to each link and role corresponding to the product.

[0038] In some embodiments, the specific implementation steps of step S2 (generating original display data of the display end and the feedback end based on all nodes in the first structure tree) include: S21, generating a display interface corresponding to each service node and a virtual element corresponding to the first role.

[0039] It can be understood that, for each service node in the first structure tree, i.e., the first link, such as the demand response invitation, the peak shaving execution, the effect monitoring, and the like, a display interface corresponding thereto is generated, for example, the display interface of the peak shaving execution link includes scene elements such as the power grid load curve, the display interface of the effect monitoring link includes scene elements such as the user power consumption data chart, and a virtual element corresponding to each first role (such as the marketing manager, the field engineer, and the data analyst) is generated, which is used to identify the existence and identity of different roles in the display interface. The display interface is a display scene interface of the service link corresponding to the service node, and the virtual element is a display element corresponding to the first role, which can be pre-set.

[0040] ​S22, placing the corresponding virtual element at a relative position of the display interface based on the attribute of the first link to obtain original display data.

[0041] It can be understood that, according to the attribute of the first link (such as the load monitoring attribute of the peak clipping execution link, the data analysis attribute of the effect monitoring link), the virtual element of the first role corresponding to the link is placed at a relative position of the display interface, thereby forming original display data.

[0042] For example, in the peak clipping execution link, the virtual element of the field engineer is placed beside the corresponding user monitoring point on the real-time load curve of the display interface, and in the effect monitoring link, the virtual element of the data analyst is placed in the core index area of the data analysis dashboard. These original display data are simultaneously sent to the display end and the feedback end for display.

[0043] S3, real-time identification of the target node corresponding to the first structure tree of the service product, decomposition of the first structure tree to obtain the second structure tree for associated display on the display end and the feedback end.

[0044] It should be noted that, since the number of personnel required for power grid operation may be different from the number of actual personnel participating in operation, for example, if the current power grid operation requires 5 people, but there are only 4 people on duty, therefore, the personnel need to be adjusted, and the same personnel may temporarily assume multiple roles in order to smoothly complete the process, so that the power grid regulation may not be timely, in order to facilitate subsequent accurate determination of the reason for the abnormal data in the power grid operation, thereby, the allocation of the personnel corresponding to the current link can be obtained in real time, the target node of the current link is determined, so as to decompose the first structure tree, thereby clearly displaying the current link.

[0045] It can be understood that, the real-time development of the service product is identified, the target node corresponding to the current link in the first structure tree is determined, then the first structure tree is decomposed to obtain a second structure tree containing only the current related link and role, and the second structure tree is displayed on the display end and the feedback end, so that the user can clearly understand the current service link and the corresponding role, thereby targeted feedback can be made.

[0046] In some embodiments, the specific implementation steps of step S3 (real-time identification of the target node corresponding to the first structure tree of the service product, decomposition of the first structure tree to obtain the second structure tree for associated display on the display end and the feedback end) include: S31, obtaining first identification information based on the preset response device for real-time identification of the service product, the first identification information having a label corresponding to each first link.

[0047] It can be understood that the service product is identified in real time based on the preset response device such as a camera, an interactive screen, a key device, etc. That is, the camera can identify the current link by capturing the on-site behavior (such as human action, etc.), and if there is no camera, the current on-site engineer can manually select the service link on the master control screen by starting the execution program through the key device, and the key device indicator light state changes, such as pressing 1 corresponding to the first link and pressing 2 corresponding to the second link. Through these ways, the first identification information is obtained, which has a corresponding label of each first link, such as a demand response invitation, a peak shaving execution, etc. for identifying the specific link currently located.

[0048] Among them, the response device is a device for identifying response information, such as a camera, etc. The first identification information is the activity link information identified by the response device, which contains the corresponding service link label.

[0049] S32, determining the sub-node corresponding to the first link in the first structure tree of the product according to the first identification information and taking it as a target node.

[0050] It can be understood that according to the label corresponding to the first link contained in the first identification information, such as identifying that the current is a peak shaving execution link, the first link sub-node (i.e. the peak shaving execution sub-node) corresponding to the label is found in the first structure tree of the product, and the sub-node is determined as the target node, so as to clearly indicate the service link currently being performed.

[0051] Among them, the target node is the sub-node corresponding to the first link in the first structure tree corresponding to the first identification information.

[0052] S33, determining the corresponding associated node based on the target node to obtain the second structure tree, and associating and displaying the display end and the feedback end.

[0053] It can be understood that based on the determined target node, all grandchild nodes connected by the node (i.e. the first role corresponding to the link, such as the on-site engineer corresponding to the peak shaving execution, etc.) are extracted as the associated nodes, and these associated nodes are processed (such as retaining the role node with employee authentication and deleting the role node without employee authentication), to obtain the second structure tree. After that, the second structure tree is associated and displayed on the display end and the feedback end, so that the on-site management personnel and the user can see the actual role configuration of the current link. Among them, the associated node is a node associated with the target node, and the second structure tree is a structure tree decomposed from the first structure tree.

[0054] In some embodiments, the specific implementation steps of step S33 (determining the corresponding associated node based on the target node to obtain the second structure tree, and associating and displaying the display end and the feedback end) include: S331, extracting all grandchild nodes connected by the target node as target grandchild nodes.

[0055] It can be understood that the target grandchild node is all the grandchild nodes connected to the target node.

[0056] Through the above implementation, the target grandchild node can be obtained, so that the corresponding node is subsequently decomposed from the first structure tree for intuitive display.

[0057] S332, if it is judged that the target grandchild node has employee authentication, it is retained, and if it is judged that the target grandchild node does not have employee authentication, it is deleted to obtain a second structure tree.

[0058] It can be understood that for the extracted target grandchild node (i.e. the preset role of the current link), the authentication information of the employee end is judged, if a certain target grandchild node has employee authentication (i.e. an actual employee assumes the role and completes the authentication), the node is retained, if a certain target grandchild node does not obtain employee authentication (i.e. no actual employee assumes the role), the node is deleted, and after the retention and deletion processing, a second structure tree containing only the actual participating role of the current link is formed.

[0059] For example, the new power load management service peak shaving execution link presets 3 roles, and only 2 actually complete authentication, so the 2 nodes are retained, and the 1 node that does not authenticate is deleted to obtain the second structure tree of the link.

[0060] S333, based on the retained second structure tree, the dynamic adjustment is performed according to the role division strategy of the service product, and the dynamic display information is generated for the associated display of the display end and the feedback end.

[0061] It can be understood that based on the retained second structure tree, i.e. the role node actually participating in the current link, the dynamic adjustment is performed according to the role division strategy of the service product (such as different roles corresponding to different service areas, responsibility range), such as adjusting the service area division corresponding to the role according to the actual number and distribution of the role, and generating the dynamic display information after adjustment, and synchronously displaying on the display end and the feedback end, so that the management personnel and the user can know the actual service role configuration of the current link in real time.

[0062] In some embodiments, the specific implementation steps of step S333 (after the retained second structure tree is dynamically adjusted according to the role division strategy of the service product, the dynamic display information is generated for the associated display of the display end and the feedback end) include: S3331, the corresponding acquisition device is called according to the role division strategy corresponding to the second structure tree, and the preset role area corresponding to each acquisition device in the acquisition field of view is obtained.

[0063] It can be understood that according to the role distinguishing strategy corresponding to the second structure tree, the on-site engineer of the peak shaving execution link corresponds to the user side master control room area, the central monitoring console corresponds to the remote monitoring engineer, and the corresponding acquisition device such as the camera is called, and through the acquisition device, the preset role exclusive area (i.e. the fixed service area where different roles should be in) in the field of view range of the acquisition device is obtained, for example, the on-site engineer of the power grid dispatching center area, the remote monitoring engineer of the operation area of the user side equipment, etc. Among them, the acquisition device is a device for acquiring on-site image information, such as a camera, the acquisition field of view is the field of view range that the acquisition device can shoot, and the preset role area is a pre-set role allocation area.

[0064] S3332, determining the preset role area corresponding to the grandchild node reserved in the second structure tree as the first role area, and determining the preset role area corresponding to the grandchild node deleted in the second structure tree as the second role area.

[0065] It can be understood that in the second structure tree, the preset role area corresponding to the grandchild node reserved, i.e. the role actually assumed by the employee, is determined as the first role area, such as the master control room of the A user with an on-site engineer, and the preset role area corresponding to the deleted grandchild node, i.e. the preset role without an employee, is determined as the second role area, such as the power grid dispatching center monitoring console without a remote monitoring engineer.

[0066] For example, the on-site engineer (A key user site) and the remote support engineer (background monitoring center) are preset in the peak shaving execution link, and if only the on-site engineer completes the authentication, then the A key user site is the first role area and the background monitoring center is the second role area.

[0067] S3333, generating dynamic display information based on the first role area and the second role area to display and feedback the display end.

[0068] In some embodiments, the specific implementation steps of step S3333 (the dynamic display information based on the first role area and the second role area is generated to display and feedback the display end) include: S33331, the corresponding first role area and second role area are displayed on the display end.

[0069] It can be understood that the first role area (the area actually with roles) and the second role area (the area preset but without roles) are displayed on the display end (for the background management personnel to view), so that the management personnel can clearly understand which preset role area has actual personnel on duty and which area has role vacancy in the current link, such as the engineer on duty at the A user site and the lack of engineers at the B user site.

[0070] S33332, merging the corresponding first role area and the second role area to obtain a merged area, and displaying the first role area and the merged area at the feedback end.

[0071] It can be understood that merging the first role area (the area actually having a role) and the second role area (the area pre-set but without a role) into a merged area (hiding the information of missing roles), displaying the first role area (the area actually served) and the merged area (the integrated area) at the feedback end (for users to view) can avoid users from realizing the missing roles and improve the service experience of the corresponding personnel at the feedback end.

[0072] The merged area is the total area after the first role area and the second role area are merged.

[0073] S4, receiving an abnormal work order at the feedback end and positioning to a corresponding node to obtain a third structure tree, and generating performance warning data of a product based on a knowledge graph.

[0074] It can be understood that after receiving an abnormal work order submitted by a user at the feedback end, the work order is positioned to a corresponding node (such as a specific role of a certain link or the link itself) in the second structure tree to form a third structure tree, and then the feedback information in the third structure tree is analyzed in combination with a pre-configured knowledge graph (containing the association relationship between service problems and possible causes) to finally generate performance warning data (such as insufficient personnel leading to untimely response, and the need to strengthen engineer skill training) of a product.

[0075] For example, a user complains that the service peak shaving execution load reduction does not meet the standards in the power load management link, so that the server can be positioned to the node of the link to form a third structure tree, and it is analyzed in combination with the knowledge graph that it may be caused by the inexperience of the on-site engineer, and then the warning data of “the need to strengthen operation skill training” is generated.

[0076] The abnormal work order is an abnormal form of service evaluation, which can be a user-selected service evaluation, the third structure tree is a structure tree after the abnormal work order is associated and positioned to a corresponding node, the knowledge graph is a pre-set information graph corresponding to the abnormal work order, and the performance warning data is information data for warning and prompting the performance.

[0077] Through the above implementation, the application can generate performance warning data corresponding to a product, so as to specifically strengthen the corresponding service quality and improve the service experience of users.

[0078] In some embodiments, the specific implementation steps of step S4 (the third structure tree is obtained by positioning the abnormal work order received at the feedback end to a corresponding node, and the performance warning data of the product is generated based on the knowledge graph) include: S41, after the feedback end identifies the activity code displayed by the display end, the feedback structure tree is determined for the completed and ongoing first link.

[0079] It can be understood that the feedback end identifies the current participating service product by identifying the on-site screen display. The server can determine the completed first link (such as the completed power load management service "demand response invitation" link) and the ongoing first link (such as the current peak shaving execution link) in the product according to the service code information, and generate a feedback structure tree according to these links and their corresponding roles, for clearly defining the specific link range to which the user feedback is directed.

[0080] The activity code is an activity information identification code corresponding to the current service activity, such as a two-dimensional code, and the feedback structure tree is a structure tree for collecting and displaying feedback information.

[0081] S42, if there is a merging area in the feedback structure tree, the corresponding nodes are merged to obtain a merged node, and a third structure tree is generated.

[0082] It can be understood that in the generated feedback structure tree, if there is a merging area (i.e., the preset roles do not match the actual roles, such as 2 preset but only 1 actual, forming a merged display area), the nodes corresponding to the merging area (such as 2 preset on-site engineer nodes) are merged into one merged node, and finally a third structure tree is formed.

[0083] For example, the peak shaving execution link is preset with 2 on-site engineers A and B, and only A is on duty. There is a merging area of A and B in the feedback structure tree. At this time, the A and B nodes are merged into a "on-site engineer (merged)" node as part of the third structure tree.

[0084] The merged node is a node obtained by merging multiple nodes corresponding to the merging area, and the third structure tree is a structure tree obtained by merging the nodes.

[0085] Through the above implementation, multiple nodes can be merged to obtain a third structure tree, so as to merge nodes without personnel, and improve the clarity and intuitiveness of information display using the structure tree.

[0086] S43, based on the third structure tree, the feedback information is collected and input into the pre-configured knowledge graph to generate performance early warning data.

[0087] It can be understood that these feedback information is input into the pre-configured knowledge graph (which contains the association between role responsibilities, service problems and reasons, etc., such as "load pressure drop not meeting the standard" may be associated with insufficient personnel and unreasonable process), the root cause of the feedback information is analyzed through the graph, and finally the performance early warning data is generated.

[0088] For example, if the user feedback indicates that the peak clipping execution link load pressure drop is not up to standard, after inputting the knowledge graph, if the analysis is an operation problem, the pre-warning "on-site engineers need to strengthen load regulation operation training" is generated, and if the analysis is that personnel shortage leads to insufficient consideration, the pre-warning "the link needs to be supplemented with on-site engineers" is generated.

[0089] In some embodiments, the specific implementation steps of step S43 (the feedback information input into the pre-configured knowledge graph based on the third structure tree, and the performance pre-warning data is generated) include: S431, the nodes of the third structure tree are processed to establish corresponding feedback slots, and the feedback information is obtained based on the feedback slots.

[0090] It can be understood that each node (such as a role node of a specific link, a merged node, etc.) in the third structure tree is processed, and a corresponding feedback slot is established for each node. The user can input specific feedback information for a specific node (an on-site engineer node, a peak clipping execution link merged node) through these feedback slots.

[0091] For example, "the operation is not skilled", "the response strategy of the on-site engineer peak clipping execution link is not flexible" and the like, so as to obtain the feedback information of the user based on the feedback slot.

[0092] Among them, the feedback slot is a slot corresponding to each node in the third structure tree, that is, an interactive slot for the user to input feedback content.

[0093] S432, the feedback graph is obtained based on the dynamic adjustment of the knowledge graph according to the role allocation in the third structure tree, and the performance pre-warning data is obtained by inputting the feedback information into the feedback graph.

[0094] It can be understood that according to the actual role allocation (such as whether there is a role shortage, a merged area, etc.) in the third structure tree, the pre-configured knowledge graph is dynamically adjusted (for example, adding or modifying nodes, relationships), and a feedback graph adapted to the current service situation is obtained. Then, the collected feedback information is input into the feedback graph, the problem source corresponding to the feedback information is analyzed through the graph, and finally the performance pre-warning data is generated.

[0095] For example, if the third structure tree shows that there is an on-site engineer merged area (insufficient role allocation) in the peak clipping execution link, the knowledge graph is adjusted, and a "personnel shortage" related node is added. When the feedback information is "slow on-site problem handling", after inputting the feedback graph, the "personnel shortage" node is matched, and the pre-warning data "the link needs to be supplemented with on-site engineers" is generated.

[0096] In some embodiments, the specific implementation steps of step S432 (the feedback graph is obtained based on the dynamic adjustment of the knowledge graph according to the role allocation in the third structure tree) include: S4321, if it is judged that there is a merging area in the third structure tree, the first entity node corresponding to the second role of the merging area is extracted.

[0097] It can be understood that if it is judged that there is a merging area in the third structure tree (i.e., the preset roles are not all on duty, and the area actually displayed by the merging of the roles, such as a merging area formed by 2 preset on-site engineers but only 1 on duty), the first entity node corresponding to the second role (i.e., the role not participating in the service) in the knowledge graph is extracted.

[0098] Among them, the first entity node is a specific role entity defined in the knowledge graph, such as an on-site engineer entity node.

[0099] S4322, determine the first relationship node or other second entity node corresponding to the first entity node, and adjust the information of the first relationship node and the other second entity node, and each second role has a preset adjustment mode for the corresponding first relationship node and other second entity node when it is a merging area.

[0100] It can be understood that the first relationship node (such as the number of customer coverage relationship) or other second entity node (such as the responsible area entity) corresponding to the above-mentioned first entity node, such as the on-site engineer entity, is determined, and the information of these nodes is adjusted.

[0101] For example, when the on-site engineer role is in a merging area, the preset adjustment mode is to add a relationship of personnel shortage leading to response delay to the first relationship node, or to supplement the information of re-evaluating the service capability to the responsible area entity node, and the adjustment mode of the corresponding first relationship node and other second entity node of each second role when it is a merging area is preset.

[0102] In some embodiments, the specific implementation steps of step S432 (the feedback information is input into the feedback graph to obtain the efficiency warning data) include: S4321, extract the information positioning first entity node and / or first relationship node corresponding to the feedback information, and determine the corresponding other second entity node and / or second relationship node to generate processing data.

[0103] It can be understood that the key content (such as substandard load pressure drop and slow problem processing) contained in the feedback information is extracted, and the first entity node (such as on-site engineer) and / or first relationship node (such as load regulation accuracy and fault response speed) in the feedback graph is located according to the content, and then the corresponding other second entity node (such as the number of personnel and skill training) and / or second relationship node (such as insufficient level personnel leading to execution deviation and insufficient training leading to low processing efficiency) is determined, and finally the processing data, i.e., the efficiency warning data (such as the need to increase the number of on-site engineers and the need to strengthen engineer skill training) is generated.

[0104] The present application also provides a storage medium, wherein the storage medium stores a computer program, and the computer program is executed by a processor to implement the method provided by the various embodiments.

[0105] The storage medium can be a computer storage medium or a communication medium. The communication medium includes any medium that facilitates the transfer of computer program from one place to another. The computer storage medium can be any available medium that can be accessed by a general or special purpose computer. For example, the storage medium is coupled to the processor, so that the processor can read information from the storage medium and write information to the storage medium. Of course, the storage medium can also be an integral part of the processor. The processor and the storage medium can be located in an application specific integrated circuit (ASIC). In addition, the ASIC can be located in a user equipment. Of course, the processor and the storage medium can also exist as discrete components in a communication device. The storage medium can be a read only memory (ROM), a random access memory (RAM), a CD-ROM, a magnetic tape, a floppy disk and an optical data storage device, etc.

[0106] The present application also provides a program product, which includes execution instructions stored in a storage medium. At least one processor of a device can read the execution instructions from the storage medium, and the at least one processor executes the execution instructions to enable the device to implement the method provided by the various embodiments.

[0107] In the above-mentioned embodiments of the terminal or the server, it should be understood that the processor can be a central processing unit (CPU), and can also be other general-purpose processors, digital signal processors (DSP), application specific integrated circuits (ASIC), etc. The general-purpose processor can be a microprocessor or any conventional processor, etc. The steps of the method disclosed in the present application can be directly embodied as the execution of the hardware processor, or the execution of the combination of the hardware and software modules in the processor.

[0108] It should be noted that the above embodiments are only used to illustrate the technical solutions of the present application, and are not intended to limit the present application; although the present application has been described in detail with reference to the above embodiments, those skilled in the art should understand that the technical solutions recorded in the above embodiments can be modified, or some or all of the technical features can be replaced by equivalents; and these modifications or replacements do not make the essence of the corresponding technical solutions deviate from the scope of the technical solutions of the embodiments of the present application.

Claims

1. A method for processing abnormal work orders for product performance warnings, characterized in that: include: The server determines the first link corresponding to the product and the first role corresponding to each first link, and structures the first link and the first role to obtain a first structure tree; Generating original display data of the display end and the feedback end based on all nodes in the first structure tree; Identify the target node corresponding to the first structure tree in real time for the service product, decompose the first structure tree to obtain a second structure tree, and display it in a linked manner on the display end and the feedback end; The third structure tree is obtained by receiving abnormal work orders based on the feedback end and locating them to the corresponding nodes, and generating product performance warning data based on the knowledge graph.

2. The method according to claim 1, characterized in that The determining of the first link corresponding to the product and the first role corresponding to each first link, and structuring the first link and the first role to obtain a first structure tree includes: After receiving the formatted product configured by the configuration terminal, the server sequentially extracts the product path in the formatted product, wherein the product path includes multiple service nodes; Each service node is extracted as a first link, and all preset roles of each service node are extracted as first roles.

3. The method according to claim 1, characterized in that The first link and the first role are structured to obtain a first structure tree, including: A first structure tree is obtained by constructing a parent node corresponding to the product, a child node of the first link, and a grandchild node of the first role.

4. The method according to claim 2, characterized in that The generating of original presentation data of the presentation end and the feedback end based on all nodes in the first structure tree includes: Generate a display interface corresponding to each service node and a virtual element corresponding to the first role; Based on the attributes of the first link, the corresponding virtual elements are placed at relative positions on the display interface to obtain original display data.

5. The method according to claim 1, wherein The process of identifying the target node corresponding to the first structure tree of the service product in real time, decomposing the first structure tree to obtain a second structure tree and displaying the second structure tree on the display end and the feedback end in association includes: The service product is identified in real time by a preset response device to obtain first identification information, wherein the first identification information has a label corresponding to each first link; Determine, in the first structure tree of the product, a child node corresponding to the first link according to the first identification information and use it as the target node; Based on the target node, the corresponding associated node is determined to obtain a second structure tree, and the second structure tree is displayed on the display end and the feedback end in an associated manner.

6. The method according to claim 5, characterized in that The determining of the corresponding associated nodes based on the target node to obtain a second structure tree, and displaying the associated nodes on the display end and the feedback end, includes: Extract all the grandchild nodes connected to the target node as the target grandchild nodes; If it is determined that the target grandchild node has employee authentication, it is retained; if it is determined that the target grandchild node does not have employee authentication, it is deleted to obtain a second structure tree; After dynamically adjusting the retained second structure tree according to the role differentiation strategy of the service product, dynamic display information is generated to associate and display the display end and the feedback end.

7. The method according to claim 6, characterized in that After dynamically adjusting the retained second structure tree according to the role differentiation strategy of the service product, dynamic display information is generated to associate and display the display end and the feedback end, including: Calling corresponding acquisition devices according to the role differentiation strategy corresponding to the second structure tree, obtaining the preset role area corresponding to each acquisition device within the acquisition field of view; Determine the preset role area corresponding to the grandchild node retained in the second structure tree as the first role area, and determine the preset role area corresponding to the grandchild node deleted from the second structure tree as the second role area; Dynamic display information is generated based on the first role area and the second role area, and is associated and displayed on the display end and the feedback end.

8. The method according to claim 7, characterized in that The generating of dynamic display information based on the first role area and the second role area for associated display on the display terminal and the feedback terminal includes: Display the corresponding first character area and second character area on the display end; The corresponding first role area and the second role area are merged to obtain a merged area, and the first role area and the merged area are displayed at the feedback end.

9. The method according to claim 1, characterized in that The feedback end receives the abnormal work order and locates the corresponding node to obtain the third structure tree, and generates the product performance warning data based on the knowledge graph, including: After identifying the activity code of the display end, the feedback end determines and generates a feedback structure tree for the completed and ongoing first stages; If it is determined that there is a merge area in the feedback structure tree, the corresponding nodes are merged to obtain a merge node, and a third structure tree is generated; Based on the third structure tree, feedback information is collected and input into the pre-configured knowledge graph to generate performance warning data.

10. The method according to claim 9, characterized in that The feedback information collected based on the third structure tree is input into the pre-configured knowledge graph to generate performance warning data, including: Establish corresponding feedback slots for node processing in the third structure tree, and obtain feedback information based on the feedback slots; The knowledge graph is dynamically adjusted based on the role allocation in the third structure tree to obtain a feedback graph, and the feedback information is input into the feedback graph to obtain performance warning data.

11. The method according to claim 10, characterized in that The feedback graph obtained by dynamically adjusting the knowledge graph based on the role allocation in the third structure tree includes: If it is determined that a merge area exists in the third structure tree, extracting the first entity node of the second role corresponding to the merge area; Determine the first relationship node or other second entity nodes corresponding to the first entity node, adjust the information of the first relationship node and other second entity nodes, and when each second role is used as a merge area, the corresponding first relationship node and other second entity nodes have a preset adjustment method.

12. The method according to claim 10, characterized in that Inputting the feedback information into the feedback map to obtain performance warning data includes: The information corresponding to the feedback information is extracted to locate the first entity node and / or the first relationship node, and the corresponding other second entity nodes and / or second relationship nodes are determined to generate processing data.

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