Intelligent optimization management system for e-government system

By identifying target customers and business needs, integrating historical service data, and dividing business units, the e-government system has achieved intelligent optimization management, improving business processing efficiency and administrative efficiency.

CN120930853BActive Publication Date: 2026-02-24ANHUI ZHENGWEI JIANAN INFORMATION TECHNOLOGY CO LTD
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Patent Information

Application Number
CN202510965955.9
Authority / Receiving Office
CN · China
Patent Type
Patents(China)
Current Assignee / Owner
Filing Date
2025-07-14
Publication Date
2026-02-24
Estimated Expiration
2045-07-14

AI Technical Summary

Technical Problem

Existing e-government systems suffer from complex business processing procedures and a lack of unified and standardized management. They also struggle to integrate historical service data and identify user needs, resulting in low efficiency in both business processing and administration.

Method used

The business identification module identifies target customers and services, the service analysis module integrates historical service data, the business analysis module divides inertial service information and business units, and the collaborative processing module enables remote operation and processing, breaking spatial limitations.

Benefits of technology

It has improved the efficiency of business processing, reduced the time cost for the public to handle affairs, and enhanced the efficiency of government administration and the quality of services.

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Abstract

The application relates to the technical field of government affair information management, in particular to an intelligent optimization management system of an e-government system, which comprises the following steps: target customers and target businesses are identified, historical service data of the target businesses are acquired according to the target businesses and classified according to ID identity information, a handling process is identified, and inertia service information is integrated; inertia service information in a case closing state is selected, same handling processes are combined and counted, the frequency of the handling processes is calculated, and the handling processes are divided into characteristic business units and conventional business units; the basic information of the target customers and the target businesses are combined, the business units are analyzed, local tasks are determined, the business windows corresponding to the local tasks are identified, and the tasks are transmitted, so that the business personnel of the corresponding business windows can remotely process; the application improves the efficiency of business handling, reduces the time cost of the public, strengthens the cooperation between the business windows, and improves the overall administrative efficiency and service quality of the government.
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