Resource allocation method and system based on service architecture

Abstract

The invention provides a resource allocation method and system based on a business architecture, relates to the field of big data analysis and processing, can be applied to the financial field or other fields, and comprises the following steps: carrying out classification analysis on business types of a target enterprise architecture to obtain the business architecture, obtaining relation annotation information according to the corresponding relation between the business architecture and the service resources; establishing a mapping relationship between the business architecture and the service resources according to the relationship annotation information and the corresponding relationship; service tide data are obtained through analysis according to the service processing types of service personnel in historical service processing data and the mapping relation; and dynamically allocating the service resources according to the service tide data and the current service resources.

Description

TECHNICAL FIELD

[0001] The present application relates to the field of big data analysis and processing, and can be applied to the financial field or other fields, and in particular to a resource allocation method and system based on a business architecture. BACKGROUND

[0002] At present, the business handling channels of enterprises, especially financial enterprises, are complex, and various business handling presents tidal and regional characteristics when users handle business through various channels, and the efficiency of business handling is an important basis for user experience; therefore, enterprises mostly focus on the efficiency of business handling.

[0003] The existing method for improving business efficiency is relatively simple and rough, that is, the business configuration and resources are improved according to the business handling amount, which can solve the problem of low efficiency caused by business handling blockage to a certain extent, but the practical cost is high, and in the business tidal state, there is a certain waste of resources or the business handling amount cannot be effectively met; the existing device resource allocation method cannot completely solve this problem, and therefore how to find a suitable resource allocation scheme is a technical problem that needs to be solved in the industry. SUMMARY

[0004] The present application aims to provide a resource allocation method and system based on a business architecture, which uses the corresponding relationship between big data technology and a business architecture process description model to form a structured, automated, and predictable resource allocation tool based on a business architecture process model, and standardizes the resource allocation process and quantitatively analyzes the use of resources.

[0005] To achieve the above purpose, the resource allocation method based on a business architecture provided by the present application specifically includes: obtaining a business architecture by classifying and analyzing the business types of a target enterprise architecture, obtaining relationship annotation information according to the corresponding relationship between the business architecture and service resources; establishing a mapping relationship between the business architecture and the service resources according to the relationship annotation information and the corresponding relationship; analyzing the business tidal data according to the business handling types of business personnel in historical business processing data and the mapping relationship; and dynamically allocating service resources according to the business tidal data and the current service resources.

[0006] In the above resource allocation method based on a business architecture, the business architecture obtained by classifying and analyzing the business types of a target enterprise architecture can include: obtaining a plurality of business items according to the business types of a target enterprise architecture, obtaining a plurality of business types according to the business ownership relationship between the business items; and grouping the business items into a tree-shaped business architecture through the business types.

[0007] In the resource allocation method based on the business architecture, optionally, obtaining the multiple business items according to the business type of the target enterprise architecture comprises: dividing the target enterprise architecture according to the business type to obtain value flow information corresponding to the business items; classifying the business activity data according to the value flow information; decomposing the business activity data to obtain task data; and decomposing the task data according to business rules and conditions to obtain the business items.

[0008] In the resource allocation method based on the business architecture, optionally, obtaining the relationship annotation information according to the correspondence between the service resources and the business items comprises: obtaining service resource annotations according to the correspondence between the service resources and the business items; and obtaining the relationship annotation information according to the service resource annotations of all the business items in the business architecture.

[0009] In the resource allocation method based on the business architecture, optionally, obtaining the service resource annotations according to the correspondence between the service resources and the business items comprises: obtaining an annotation type according to the business type of the business item; and generating the service resource annotations according to the annotation type and the correspondence between the service resources and the business items.

[0010] In the resource allocation method based on the business architecture, optionally, obtaining the business tide data according to the business processing type of the business personnel in the historical business processing data and the mapping relationship analysis comprises: obtaining occupation information of the business personnel according to the business processing type of the business personnel in the historical business processing data and the service period; obtaining tide distribution of the service resources according to the occupation information and the mapping relationship; and obtaining the business tide data of the service resources corresponding to the business architecture according to the tide distribution.

[0011] In the resource allocation method based on the business architecture, optionally, the service resource dynamic allocation according to the business tide data and the current service resources further comprises: generating service resource usage state data according to the business tide data; comparing the service resource usage state data with a preset early warning threshold to obtain a comparison result; and calling a preset early warning strategy according to the comparison result.

[0012] The application further provides a resource allocation system based on a business architecture, which comprises a matching module, a monitoring module and an allocation module; the matching module is used for obtaining a business architecture by classifying and analyzing a business type of a target enterprise architecture, obtaining relationship annotation information according to a corresponding relationship between the business architecture and service resources, and establishing a mapping relationship between the business architecture and the service resources according to the relationship annotation information and the corresponding relationship; the monitoring module is used for obtaining business tide data according to a business processing type of a business personnel in historical business processing data and the mapping relationship; and the allocation module is used for performing dynamic allocation of service resources according to the business tide data and current service resources.

[0013] The application further provides an electronic device, comprising a memory, a processor and a computer program stored in the memory and executable on the processor, wherein the processor implements the above method when executing the computer program.

[0014] The application further provides a computer readable storage medium, which stores a computer program for executing the above method.

[0015] The application further provides a computer program product, which comprises computer programs / instructions, and the computer programs / instructions implement the steps of the above method when executed by a processor.

[0016] The application has the beneficial technical effects that a structured, automated and predictable resource allocation tool based on a business architecture process model can improve resource utilization and shorten customer service time by using a business architecture process model methodology and financial technology, and can be widely applied to various scenarios in various service industries. BRIEF DESCRIPTION OF DRAWINGS

[0017] The accompanying drawings, which are included to provide a further understanding of the application and constitute a part of this application, illustrate embodiments of the application and together with the description serve to explain the principle of the application. In the drawings:

[0018] Figure 1 A flowchart of a resource allocation method based on a business architecture provided by an embodiment of the application;

[0019] Figure 2 A flowchart of a business architecture acquisition process provided by an embodiment of the application;

[0020] Figure 3 A structural diagram of a business architecture provided by an embodiment of the application;

[0021] Figure 4 A flowchart of a business item acquisition process provided by an embodiment of the application;

[0022] Figure 5A flowchart of a process for obtaining relationship annotation information according to an embodiment of the present application is shown in FIG. 1.

[0023] Figure 6 A flowchart of a process for obtaining service tide data according to an embodiment of the present application is shown in FIG. 2.

[0024] Figure 7 A flowchart of a process for early warning according to an embodiment of the present application is shown in FIG. 3.

[0025] Figure 8 A structural diagram of a resource allocation system based on a service architecture according to an embodiment of the present application is shown in FIG. 4.

[0026] Figure 9 A structural diagram of an electronic device according to an embodiment of the present application is shown in FIG. 5. DETAILED DESCRIPTION

[0027] The embodiments of the present application will be described in detail below with reference to the accompanying drawings and embodiments, so that how the present application applies technical means to solve technical problems and achieves technical effects can be fully understood and implemented. It should be noted that, as long as there is no conflict, each embodiment in the present application and each feature in each embodiment can be combined with each other, and the technical solutions formed thereby are all within the protection scope of the present application.

[0028] In addition, the steps shown in the flowchart of the accompanying drawings can be executed in a computer system such as a group of computer-executable instructions, and although a logical order is shown in the flowchart, in some cases, the steps shown or described herein can be executed in an order different from that shown.

[0029] Reference is made to Figure 1 The resource allocation method based on a service architecture provided by the present application specifically includes:

[0030] S101 obtaining a service architecture by classifying and analyzing the service types of a target enterprise architecture, and obtaining relationship annotation information according to the corresponding relationship between the service architecture and service resources;

[0031] S102 establishing a mapping relationship between the service architecture and the service resources according to the relationship annotation information and the corresponding relationship;

[0032] S103 obtaining service tide data by analyzing the service processing types of service personnel in historical service processing data and the mapping relationship;

[0033] S104 performing dynamic allocation of service resources according to the service tide data and current service resources.

[0034] Thus, in the resource allocation method based on the business architecture provided in the application, the structured business architecture description describes the logical composition of the business from top to bottom, constructs the corresponding relationship between the business architecture and the service resources, and combines the big data model to automatically allocate enterprise service resources, improve the use efficiency of enterprise service resources, ensure the stability of the business, and improve the use experience of customers. The specific implementation process of each step will be described in detail in the subsequent embodiments, which will not be described one by one here.

[0035] Please refer to Figure 2 In an embodiment of the application, the business architecture includes the following by classifying and analyzing the business types of the target enterprise architecture:

[0036] S201, obtaining a plurality of business items according to the business types of the target enterprise architecture, and obtaining a plurality of business types according to the business ownership relationship between the business items;

[0037] S202, grouping the business items into a tree structure business architecture according to the business types.

[0038] The tree structure business architecture can refer to Figure 3 The tree structure is formed by the business types of the business items and the relationship therebetween; for details, please refer to Figure 4 The plurality of business items obtained according to the business types of the target enterprise architecture include the following:

[0039] S401, dividing the target enterprise architecture according to the business plan, execution and supervision value flow to obtain value flow information corresponding to the business items according to the business types;

[0040] S402, classifying the business activity data according to the types according to the value flow information, decomposing the business activity data to obtain task data, and decomposing the task data into business items according to the business rules and conditions.

[0041] In actual work, taking bank business as an example, the above business field, value flow, activity and task include the following: the business field generally includes but is not limited to: personal deposit, personal account, credit card, personal loan, etc. The value flow generally includes but is not limited to: business planning, business preparation, serving customers, etc. The activity generally includes but is not limited to: formulating management system, issuing credit card, withdrawing credit card funds, repaying credit card arrears, etc. The task generally includes but is not limited to: identifying individual customers, monitoring real-time risks, receiving credit card fund withdrawal applications, settling foreign exchange, etc. In addition, the business architecture description also includes one-to-one or one-to-many association relationship between the above hierarchical components.

[0042] Please refer to Figure 5As shown in an embodiment of the present application, obtaining the relationship annotation information according to the correspondence between the service architecture and the service resource comprises:

[0043] S501 obtaining service resource annotation according to the correspondence between the service resource and the service item;

[0044] S502 obtaining the relationship annotation information according to the service resource annotation of all service items in the service architecture.

[0045] In the above embodiment, obtaining the service resource annotation according to the correspondence between the service resource and the service item comprises: obtaining an annotation type according to the service type of the service item, and generating the service resource annotation according to the annotation type and the correspondence between the service resource and the service item.

[0046] Specifically, in actual work, the service item comprises a service component and a service object, and for the annotation correspondence of the service architecture, for example, the service module where the service resource is located corresponds to the service architecture-fund-personal deposit part, and the annotation rule of this part of the resource in the database is BusinessArea-Fund-PersonalDeposit. For the service component, the annotation rule of the service resource in the database is similar to the service architecture rule, for example, the component in the (personal account) business processing post that is marked on the left lane to judge whether it is an agent, and the annotation is (Individual Account) BusinessProcessingPost-IfAgent. For the service object, the annotation rule of the service resource in the database is similar to the service architecture and service component rule, for example, the object of the customer type in the customer part, and the annotation is Customer-CustomerType. According to the above rules, the service resource database corresponding to the service architecture is formed. For example, the service architecture corresponding to BusinessArea-Fund-PersonalDeposit is: the service architecture-fund-personal deposit part (i.e. translated from English); and the service architecture corresponding to Customer-CustomerType is: the object of the customer type. The corresponding contents of the annotations of the full amount of service architecture, service component, and service object are combined to form the database relationship of the service resource corresponding to the service architecture.

[0047] Please refer to Figure 6 As shown in an embodiment of the present application, obtaining the business tide data according to the business processing type of the business personnel in the historical business processing data and the mapping relationship analysis comprises:

[0048] S601 obtaining the occupation information of the business personnel according to the business processing type of the business personnel in the historical business processing data and the service cycle;

[0049] S602 obtaining a tidal distribution of the service resource according to the occupation information and the mapping relationship;

[0050] S603 obtaining service tidal data of a service architecture corresponding to the service resource according to the tidal distribution.

[0051] Specifically, in actual work, the resource equipment in the key business process can be associated with the above rules, and the business architecture label is added to the related service resource in the database. For example, a business processor, a branch service personnel, a customer service hotline, a branch interactive device, etc. For example, a business processor A is mainly responsible for personal deposit business, and then the business processor A as a human service resource will be added with a BusinessArea-Fund-PersonalDeposit label in the database based on the above business architecture relationship. Based on the working input of the processor A in each standard time period (month / quarter / year), the database is recorded, so that the frequency of the human service resource of the business processor A is obtained, and the tidal distribution of the service resource is calculated. For the customer service hotline, branch equipment and other human and equipment service resources, the above rules are used to label in the database, record the use, and obtain the label relationship of the business architecture corresponding to the overall service resource, and calculate the business tidal condition according to the data recorded in the database.

[0052] Please refer to Figure 7 In an embodiment of the present application, the service resource dynamic allocation according to the business tidal data and the current service resource further comprises:

[0053] S701 generating service resource usage state data according to the business tidal data;

[0054] S702 obtaining a comparison result by comparing the service resource usage state data with a preset warning threshold;

[0055] S703 calling a preset warning strategy according to the comparison result.

[0056] In this embodiment, the service resource usage state data is mainly displayed and output in the form of a heat map or other images. This process can use existing monitoring components or logic to display the service resource redundancy degree and resource usage heat map in real time, set parameter threshold, establish a dynamic warning mechanism, and establish an emergency strategy. The warning strategy can be set, and different warning strategies can be configured by those skilled in the art according to different situations. Here, it will not be described one by one.

[0057] The application also provides a resource allocation system based on a business architecture, which comprises a matching module, a monitoring module and an allocation module; the matching module is used for obtaining a business architecture by classifying and analyzing a business type of a target enterprise architecture, obtaining relationship annotation information according to a corresponding relationship between the business architecture and service resources, and establishing a mapping relationship between the business architecture and the service resources according to the relationship annotation information and the corresponding relationship; the monitoring module is used for obtaining business tide data according to a business processing type of a business personnel in historical business processing data and the mapping relationship; and the allocation module is used for performing dynamic allocation of service resources according to the business tide data and current service resources.

[0058] For details, please refer to Figure 8 As shown in the drawings, the resource allocation system in actual work can be composed of a business architecture and service resource matching module, a business tide monitoring module, a service resource allocation module and an integrated display decision module; the business architecture and service resource matching module mainly establishes service resources and business architectures, and the association relationship between business heat and business architectures through the above database, matches and corresponds all existing and newly added service resources and business architecture models, and then automatically stores them in the database. The business tide monitoring module mainly monitors and records business peaks based on the production system operation and the network operation monitoring situation, and highlights the routine business peak period. The service resource allocation module mainly dynamically allocates the marked service resources in the database in combination with the business tide monitoring module. The integrated display decision module mainly cooperates with the monitoring module and the database data to display the service resource redundancy degree and the resource use heat map in real time, set the parameter threshold value, establish a dynamic early warning mechanism and an emergency strategy.

[0059] The beneficial technical effect of the application is that the structured, automated and predictable resource allocation tool based on the business architecture process model method and the financial technology can improve resource utilization and shorten customer service time, and can be widely applied to various scenes in various service industries.

[0060] The application also provides an electronic device, which comprises a memory, a processor and a computer program stored in the memory and executable on the processor, and the processor implements the above method when executing the computer program.

[0061] The application also provides a computer readable storage medium, which stores a computer program for executing the above method.

[0062] The application also provides a computer program product, which comprises computer programs / instructions, and the computer programs / instructions implement the steps of the above method when executed by a processor.

[0063] AsFigure 9 As shown, the electronic device 600 can also include a communication module 110, an input unit 120, an audio processor 130, a display 160, a power supply 170. It is to be noted that the electronic device 600 does not necessarily have to include all the components shown in Figure 9 FIG. 1; in addition, the electronic device 600 can include components not shown in FIG. 1, which can be referred to the prior art. Figure 9

[0064] As shown, the central processing unit 100, which is sometimes also referred to as a controller or operating control, can include a microprocessor or other processor device and / or logic device, which receives input and controls the operation of the various components of the electronic device 600. Figure 9

[0065] The memory 140, for example, can be one or more of a buffer, a flash memory, a hard drive, a removable media, a volatile memory, a non-volatile memory, or other suitable device. Information related to failure can be stored, in addition to programs for executing the information. The central processing unit 100 can execute the programs stored in the memory 140 to achieve information storage or processing, etc.

[0066] The input unit 120 provides input to the central processing unit 100. The input unit 120 is, for example, a key or touch input device. The power supply 170 is used to provide power to the electronic device 600. The display 160 is used to display display objects such as images and text. The display can be, for example, an LCD display, but is not limited thereto.

[0067] The memory 140 can be a solid state memory, such as a read-only memory (ROM), a random access memory (RAM), a SIM card, etc. It can also be a memory that saves information even when power is off, can be selectively erased, and is provided with more data, examples of which are sometimes referred to as EPROM, etc. The memory 140 can also be some other type of device. The memory 140 includes a buffer memory 141 (sometimes referred to as a buffer). The memory 140 can include an application / function storage section 142 for storing application programs and function programs or for storing a flow for executing the operation of the electronic device 600 by the central processing unit 100.

[0068] ​​The memory 140 can further include a data storage (data 143) for storing data such as contacts, digital data, pictures, sounds, and / or any other data used by the electronic device. A driver storage (drivers 144) of the memory 140 can include various drivers of the electronic device for a communication function and / or for performing other functions of the electronic device (e.g., a messaging application, a phonebook application, etc.).

[0069] The communication module 110 is a transmitter / receiver 110 that transmits and receives signals via the antenna 111. The communication module (transmitter / receiver) 110 is coupled to the central processor 100 to provide input signals and receive output signals, as in the case of a conventional mobile communication terminal.

[0070] Based on different communication technologies, a plurality of communication modules 110, such as a cellular network module, a Bluetooth module, and / or a wireless LAN module, etc., can be provided in the same electronic device. The communication module (transmitter / receiver) 110 is further coupled to the speaker 131 and the microphone 132 via the audio processor 130 to provide audio output via the speaker 131 and receive audio input from the microphone 132, thereby implementing a general telecommunication function. The audio processor 130 can include any suitable buffer, decoder, amplifier, etc. In addition, the audio processor 130 is coupled to the central processor 100, thereby enabling recording on the local device through the microphone 132 and enabling playing of a sound stored on the local device through the speaker 131.

[0071] Those skilled in the art will appreciate that embodiments of the present application can be readily used as a method, a system or a computer program product. Accordingly, the present application can take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present application can take the form of a computer program product on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROMs, optical storage devices, etc.) embodying computer readable program code.

[0072] The present application is described in reference to flowcharts and / or block diagrams of methods, apparatus (systems) and computer program products according to embodiments of the application. It should be understood that each flow and / or block in the flowcharts and / or block diagrams, and combinations of flows and / or blocks in the flowcharts and / or block diagrams, can be implemented by computer program instructions. These computer program instructions can be provided to a processor of a general purpose computer, a special purpose computer, an embedded processor or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions of the flowcharts and / or the block diagrams. Figure 1 one flow or a plurality of flows and / or blocksFigure 1 means for performing the function specified in the block or blocks.

[0073] These computer program instructions can also be stored in a computer readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer readable memory produce an article of manufacture including instructions which implement the flow Figure 1 flow or flows and / or blocks Figure 1 means for performing the function specified in the block or blocks.

[0074] These computer program instructions can also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the flow Figure 1 flow or flows and / or blocks Figure 1 Figure 1 steps for performing the function specified in the block or blocks.

[0075] The above specific embodiments are described for the purpose of further explaining the purpose, technical solutions and beneficial effects of the present application. It should be understood that the above description is only a specific embodiment of the present application and is not intended to limit the protection scope of the present application. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present application shall be included in the protection scope of the present application.

Claims

1. A resource allocation method based on business architecture, characterized in that, The method includes: The business architecture is obtained by classifying and analyzing the business types of the target enterprise architecture, and the relationship annotation information is obtained based on the correspondence between the business architecture and service resources. A mapping relationship between the business architecture and the service resources is established based on the relationship annotation information and the corresponding relationship; Business tidal data is obtained by analyzing the business processing types of business personnel in historical business processing data and the aforementioned mapping relationship; Dynamic allocation of service resources is performed based on the aforementioned business flow data and current service resources.

2. The resource allocation method based on business architecture according to claim 1, characterized in that, By classifying and analyzing the business types within the target enterprise's architecture, we can identify the following components: Multiple business items are obtained based on the business types of the target enterprise architecture, and multiple business types are obtained based on the business affiliation relationships between the business items; The business architecture is structured into a tree-like structure based on the business types.

3. The resource allocation method based on business architecture according to claim 2, characterized in that, Based on the business type of the target enterprise architecture, multiple business items are obtained, including: The target enterprise architecture is divided into the planning, execution, and monitoring value streams of the business based on the business type to obtain the value stream information corresponding to the business item; Business activity data is obtained by classifying the value stream information by type, and task data is obtained by decomposing the business activity data. The task data is then decomposed into business items according to business rules and conditions.

4. The resource allocation method based on business architecture according to claim 2, characterized in that, The relationship annotation information obtained based on the correspondence between the business architecture and service resources includes: The service resource annotation is obtained based on the correspondence between the service resource and the business item; Relationship annotation information is obtained based on the service resource annotations of all business items in the business architecture.

5. The resource allocation method based on business architecture according to claim 4, characterized in that, The service resource annotation obtained based on the correspondence between service resources and the business items includes: The annotation type is obtained based on the business type of the business item, and a service resource annotation is generated based on the annotation type and the correspondence between the service resource and the business item.

6. The resource allocation method based on business architecture according to claim 1, characterized in that, Based on the analysis of the business processing types of business personnel in historical business processing data and the aforementioned mapping relationship, business tidal data is obtained, which includes: The occupancy information of the business personnel is obtained based on the business processing type and service cycle of the business personnel in the historical business processing data; The tidal distribution of service resources is obtained based on the occupancy information and the mapping relationship; Based on the tidal distribution, obtain the business tidal data corresponding to the business architecture of the service resources.

7. The resource allocation method based on business architecture according to claim 1, characterized in that, Dynamic allocation of service resources based on the aforementioned business flow data and current service resources also includes: Generate service resource usage status data based on the aforementioned business flow data; The comparison result is obtained by comparing the service resource usage status data with the preset early warning threshold; The preset warning strategy is invoked based on the comparison results.

8. A resource allocation system based on a business architecture, characterized in that, The system includes: a matching module, a monitoring module, and a dispatching module; The matching module is used to obtain the business architecture by classifying and analyzing the business types of the target enterprise architecture, and to obtain relationship annotation information based on the correspondence between the business architecture and service resources; Furthermore, a mapping relationship between the business architecture and the service resources is established based on the relationship annotation information and the corresponding relationship; The monitoring module is used to analyze and obtain business tide data based on the business processing type of business personnel in historical business processing data and the mapping relationship. The allocation module is used to dynamically allocate service resources based on the business flow data and current service resources.

9. An electronic device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, characterized in that, When the processor executes the computer program, it implements the method of any one of claims 1 to 7.

10. A computer-readable storage medium, characterized in that, The computer-readable storage medium stores a computer program that, when executed by a processor, implements the method of any one of claims 1 to 7.

11. A computer program product, comprising a computer program / instructions, characterized in that, When the computer program / instructions are executed by the processor, they implement the steps of the method according to any one of claims 1 to 7.

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