Resource management method and device and computer equipment

Abstract

The invention relates to a resource management method and device and computer equipment, and the method comprises the steps: obtaining the work information and preference information of crew members in response to a resource distribution request for crew members sent by terminal equipment; and determining target resources and auxiliary resources of the crew member according to the work information and the preference information. And providing services for crew members based on the target resources and the auxiliary resources. Compared with a traditional mode of manually allocating the corresponding resources to the crew member, the method has the advantages that the working information and the preference information of the crew member can be automatically obtained under the condition that the resource allocation request is received, and the target resources and the auxiliary resources of the crew member are automatically determined based on the working information and the preference information, so that the resource allocation efficiency is improved. And corresponding services are provided for the crew members based on the target resources and the auxiliary resources, so that the human input is saved, the allocated resources are enabled to better meet preferences and working requirements of the crew members, and the satisfaction degree of the crew members is improved.

Description

Technical Field

[0001] This application relates to the field of artificial intelligence technology, and in particular to a resource management method, apparatus, and computer device. Background Technology

[0002] Existing management methods for train crew resources mostly adopt traditional models, which involve a combination of manual and computer-based resource management. Taking dormitory resources as an example, when railway crew members check in, staff use a computer to search for currently available rooms and randomly select one to allocate to a crew member. This resource allocation method is not only inefficient but also relies on a single, irrational factor, failing to meet the personalized needs of crew members and resulting in low crew satisfaction. Summary of the Invention

[0003] Therefore, it is necessary to provide a resource management method, device, and computer equipment that can improve the satisfaction of flight attendants, addressing the aforementioned technical problems.

[0004] Firstly, this application provides a resource management method. The method includes:

[0005] In response to resource allocation requests sent by terminal devices for flight attendants, obtain the flight attendants' work information and preference information;

[0006] Based on work information and preference information, determine the target resources and auxiliary resources for flight attendants;

[0007] Services are provided to flight attendants based on target and auxiliary resources.

[0008] In one embodiment, the terminal device is a check-in / check-out device;

[0009] The resource allocation request is issued by the check-in equipment after verifying the identity of the crew member and confirming that the crew member's physical characteristics meet the requirements.

[0010] In one embodiment, the physical characteristics meet the criteria of body temperature being below a temperature threshold and alcohol content being below an alcohol content threshold.

[0011] In one embodiment, obtaining the flight attendant's work information and preference information includes:

[0012] A first information retrieval request is sent to the transportation safety system so that the transportation safety system can provide feedback on the crew's work information; wherein, the first information retrieval request carries the crew's identity information;

[0013] A second information retrieval request is sent to the database so that the database can provide feedback on the flight attendants' preference information; wherein, the second information retrieval request carries the flight attendants' identity information.

[0014] In one embodiment, the target resources and auxiliary resources for flight attendants are determined based on work information and preference information, including:

[0015] Based on work information and preference information, determine the target constraints; among them, the target constraints include at least one of the following: time conflict constraints, resource type constraints, and work-rest interference constraints.

[0016] Based on the objective constraints, the target resource is determined from the candidate resources;

[0017] Based on the work information, determine the auxiliary resources.

[0018] In one embodiment, services are provided to flight attendants based on target resources and auxiliary resources, including:

[0019] Based on the target resources, determine the resource information; the resource information includes the room number and room password.

[0020] Based on the auxiliary resources, determine the prompting strategy and prompting information;

[0021] Send resource information and prompts to the terminal devices associated with the flight attendants;

[0022] Based on the prompting strategy, the operation of auxiliary resources is controlled to provide flight attendants with a call-out service.

[0023] In one embodiment, the method further includes:

[0024] After detecting that the crew members have been disconnected from the target resource, a resource optimization strategy is determined.

[0025] Based on resource optimization strategies, optimize target resources.

[0026] Secondly, this application also provides a resource management device. The device includes:

[0027] The acquisition module is used to obtain the crew's work information and preference information in response to the resource allocation request sent by the terminal device for the crew members;

[0028] The first determination module is used to determine the target resources and auxiliary resources for flight attendants based on work information and preference information;

[0029] The service module is used to provide services to flight attendants based on target resources and auxiliary resources.

[0030] Thirdly, this application also provides a computer device. The computer device includes a memory and a processor, the memory storing a computer program, and the processor executing the computer program to perform the following steps:

[0031] In response to resource allocation requests sent by terminal devices for flight attendants, obtain the flight attendants' work information and preference information;

[0032] Based on work information and preference information, determine the target resources and auxiliary resources for flight attendants;

[0033] Services are provided to flight attendants based on target and auxiliary resources.

[0034] Fourthly, this application also provides a computer-readable storage medium. The computer-readable storage medium stores a computer program thereon, which, when executed by a processor, performs the following steps:

[0035] In response to resource allocation requests sent by terminal devices for flight attendants, obtain the flight attendants' work information and preference information;

[0036] Based on work information and preference information, determine the target resources and auxiliary resources for flight attendants;

[0037] Services are provided to flight attendants based on target and auxiliary resources.

[0038] Fifthly, this application also provides a computer program product. The computer program product includes a computer program that, when executed by a processor, performs the following steps:

[0039] In response to resource allocation requests sent by terminal devices for flight attendants, obtain the flight attendants' work information and preference information;

[0040] Based on work information and preference information, determine the target resources and auxiliary resources for flight attendants;

[0041] Services are provided to flight attendants based on target and auxiliary resources.

[0042] The aforementioned resource management method, apparatus, and computer equipment, in response to a resource allocation request sent by a terminal device for flight attendants, acquire the flight attendants' work information and preference information. Based on the work information and preference information, they determine the flight attendants' target resources and auxiliary resources. Based on the target resources and auxiliary resources, they provide services to the flight attendants. Compared to the traditional method of manually allocating resources to flight attendants, this application, upon receiving a resource allocation request, can automatically acquire the flight attendants' work information and preference information, and based on this information, automatically determine the flight attendants' target resources and auxiliary resources, and provide corresponding services to the flight attendants based on these resources. This not only saves manpower but also ensures that the allocated resources better match the flight attendants' preferences and work needs, thereby improving flight attendant satisfaction. Attached Figure Description

[0043] Figure 1 This is a diagram illustrating the application environment of the resource management method provided in this embodiment.

[0044] Figure 2 This is a flowchart illustrating the first resource management method provided in this embodiment;

[0045] Figure 3 This is a flowchart illustrating the process of determining the target resource and auxiliary resources provided in this embodiment;

[0046] Figure 4 This is a schematic diagram of the process for providing services to flight attendants, as provided in this embodiment.

[0047] Figure 5 This is a flowchart illustrating the second resource management method provided in this embodiment;

[0048] Figure 6 This is a flowchart illustrating the third resource management method provided in this embodiment;

[0049] Figure 7 This is a structural block diagram of a resource management device provided in this embodiment;

[0050] Figure 8 This is an internal structural diagram of the computer device provided in this embodiment. Detailed Implementation

[0051] To make the objectives, technical solutions, and advantages of this application clearer, the following detailed description is provided in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative and not intended to limit the scope of this application.

[0052] The resource management method provided in this application embodiment can be applied to, for example, Figure 1In the application environment shown, terminal device 102 communicates with server 104 via a network. A data storage system can store the data that server 104 needs to process. The data storage system can be integrated onto server 104 or located in the cloud or on other network servers. Server 102 responds to resource allocation requests sent by terminal device 102 for flight attendants, obtaining the flight attendants' work information and preference information. Server 104 determines the target resources and auxiliary resources for the flight attendants based on the work information and preference information. Server 104 provides services to the flight attendants based on the target resources and auxiliary resources. Terminal device 102 can be, but is not limited to, various self-service kiosks, personal computers, laptops, smartphones, tablets, IoT devices, and portable wearable devices. IoT devices can include smart speakers, smart TVs, smart air conditioners, smart in-vehicle devices, etc. Portable wearable devices can include smartwatches, smart bracelets, head-mounted devices, etc. Server 104 can be implemented using a standalone server or a server cluster consisting of multiple servers.

[0053] In one embodiment, such as Figure 2 As shown, a resource management method is provided, which can be applied to... Figure 1 Taking the server in the example, the following steps are included:

[0054] S201, in response to the resource allocation request for the crew sent by the terminal device, obtain the crew's work information and preference information.

[0055] Among them, "crew members" refers to train crew members in the railway transportation sector. A resource allocation request is a message requesting the allocation of relevant resources to crew members; these resources can include dormitory resources, shift scheduling resources, and logistical service resources. "Work information" refers to work-related information for crew members, including shift schedules and standby information. "Preference information" refers to the personal preference information of crew members.

[0056] Optionally, in this embodiment, the preference information can be obtained based on the user profile of the flight attendants. The user profile is constructed by combining the flight attendants' personal preferences, identity characteristics, and historical resource usage (e.g., historical room selection habits). Personal preferences include sleep schedule preferences and room type preferences, while identity characteristics include gender, age, etc.

[0057] Optionally, in this embodiment, the terminal device can be a smart terminal such as a mobile phone or computer. For example, the check-in application initiated through the terminal device can be a resource allocation request.

[0058] Optionally, in this embodiment, the terminal device can also be a check-in device, such as a check-in kiosk. Based on the above embodiment, the resource allocation request is issued by the check-in device after verifying the identity of the flight attendant and confirming that the flight attendant's physical characteristics meet the requirements. These requirements include a body temperature below a temperature threshold and an alcohol content below a blood alcohol threshold. In other words, the flight attendant must have a normal body temperature and have not consumed alcohol when checking in; only when both conditions are met can the check-in be completed.

[0059] In the above embodiments, an optional implementation method for the check-in device to verify the identity of flight attendants is as follows: after scanning the flight attendant's face, the check-in device obtains the flight attendant's identity information and sends the identity information to the display interface. Upon receiving a confirmation control triggered by the flight attendant, the identity verification of the flight attendant is completed. The display interface can be the display interface of the check-in device or the terminal interface of the flight attendant's user terminal.

[0060] Optionally, in this embodiment, one possible implementation for obtaining the flight attendant's work information and preference information is to send a first information retrieval request to the transportation safety system, so that the transportation safety system can provide feedback on the flight attendant's work information; wherein, the first information retrieval request carries the flight attendant's identity information. A second information retrieval request is then sent to the database, so that the database can provide feedback on the flight attendant's preference information; wherein, the second information retrieval request carries the flight attendant's identity information. Optionally, in this embodiment, the database can be a TBASE database.

[0061] S202, based on work information and preference information, determine the target resources and auxiliary resources for flight attendants.

[0062] Optionally, in this embodiment, work information and preference information are input into a trained neural network model. The neural network model then determines the flight attendants' target resources and auxiliary resources based on the work information and preference information.

[0063] Optionally, in this embodiment, the target resource refers to apartment resources, i.e., the selected room.

[0064] Optionally, in this embodiment, auxiliary resources refer to call-out resources. Call-out resources are resources used to prompt flight attendants to participate in their work in a timely manner, such as alarms, logistics support, and speakers.

[0065] S203 provides services to flight attendants based on target and auxiliary resources.

[0066] Optionally, in this embodiment, the resource information corresponding to the target resource is sent to the flight attendant's terminal device, and auxiliary resources are configured to prompt the flight attendant to participate in the work in a timely manner and avoid being late.

[0067] In this embodiment, in response to a resource allocation request sent by a terminal device for flight attendants, the work information and preference information of the flight attendants are obtained. Based on the work information and preference information, the target resources and auxiliary resources for the flight attendants are determined. Based on the target resources and auxiliary resources, services are provided to the flight attendants. Compared with the traditional method of manually allocating resources to flight attendants, this application can automatically obtain the work information and preference information of flight attendants upon receiving a resource allocation request, and automatically determine the target resources and auxiliary resources for the flight attendants based on the work information and preference information, and provide corresponding services to the flight attendants based on the target resources and auxiliary resources. This not only saves manpower, but also makes the allocated resources more in line with the preferences and work needs of the flight attendants, thereby improving flight attendant satisfaction.

[0068] In one embodiment, to more accurately determine the target resource and auxiliary resources, and to improve the efficiency of resource determination, such as Figure 3 As shown, in an optional implementation of S202, it includes:

[0069] S301, Determine the target constraints based on work information and preference information.

[0070] The target constraints include at least one of the following: time conflict constraints, resource type constraints, and work-rest interference constraints.

[0071] Optionally, in this embodiment, sample work information (e.g., shift information, standby information, driving routes, etc.) and sample preference information (e.g., work-rest preferences, room preferences) are obtained. A mean-shift algorithm is used to clean the various heterogeneous data in the work and preference information, establishing an initial profile model containing feature dimensions such as flight frequency, work-rest preferences, and room type preferences. The initial profile model is then adjusted using a random forest algorithm. If the accuracy meets the requirements, the initial profile model is used as the flight attendant profile model. The flight attendants' work and preference information are input into the flight attendant profile model so that the model outputs target constraints.

[0072] S302, Determine the target resource from the candidate resources based on the target constraints.

[0073] Candidate resources refer to resources that are alternatives, such as alternative rooms.

[0074] Optionally, in this embodiment, the target resource can be obtained from the candidate resources based on the target constraints and the NSGA-II algorithm. Specifically, the NSGA-II algorithm is improved and trained in advance to ensure that the output accuracy of the obtained NSGA-II algorithm meets the requirements. After the improved NSGA-II algorithm meets the usage conditions, the input parameters are determined according to the target constraints and the resource information of each candidate resource, and the input parameters are input into the NSGA-II algorithm so that the NSGA-II algorithm outputs the target resource.

[0075] S303, Based on the work information, determine the auxiliary resources.

[0076] Optionally, in this embodiment, the required auxiliary resources and their configuration information are determined from the candidate auxiliary resources based on the work information and the target resource. For example, the auxiliary resources in the target room corresponding to the target resource are selected as the final required auxiliary resources; for example, the speaker and landline phone in the target room are selected as the final auxiliary resources. In this embodiment, the auxiliary resources can be call-out resources, such as alarm clocks, speakers, landline phones, etc., and the configuration information is the prompt time information of the auxiliary resources.

[0077] In this embodiment, target constraints are determined based on work information and preference information. These target constraints include at least one of time conflict constraints, resource type constraints, and work / rest disruption constraints. Based on these constraints, a target resource is determined from candidate resources. Auxiliary resources are determined based on the work information. This embodiment not only improves the efficiency of resource determination but also effectively enhances the accuracy of target and auxiliary resources, ensuring that the determined resources not only meet the personalized needs of passengers but also improve the timeliness of flight attendants' work.

[0078] In one embodiment, in order to provide services to flight attendants more efficiently and improve their accessibility to relevant resources, such as... Figure 4 As shown, one optional implementation of S203 includes:

[0079] S401, Determine resource information based on the target resource.

[0080] The resource information includes the room number and room password.

[0081] Optionally, in this embodiment, the target resource is apartment resources, i.e., room resources. Therefore, the resource information includes room number and room password information.

[0082] S402, determine the prompting strategy and prompting information based on auxiliary resources.

[0083] The "notification strategy" refers to the strategies used to notify flight attendants of their shift changes (i.e., call them in) based on auxiliary resources. The "notification information" refers to information related to the notification strategy.

[0084] Optionally, in this embodiment, the prompting strategy and prompting information are determined based on the auxiliary resources and their configuration information. For example, if the auxiliary resource is a voice prompt device, such as a speaker or landline phone, and the configuration information is the voice prompt time (e.g., one hour before work), then the prompting strategy is determined to be a voice prompt strategy. For example, a voice announcement is made one hour before work, and calls are made every five minutes. If no response is received from the crew after three calls, a call is made via landline phone. The prompting information includes the prompting time and information related to the prompting strategy.

[0085] S403 sends resource information and prompts to the terminal devices associated with the flight attendants.

[0086] In this embodiment, the terminal device is the flight attendant's mobile phone, smart bracelet, smartwatch, or other smart terminal device.

[0087] Optionally, in this embodiment, resource information and prompts are sent to the terminal device associated with the flight attendant, so that the flight attendant can view the resource information and prompts based on the terminal interface of the terminal device.

[0088] S404, based on a prompting strategy, controls the operation of auxiliary resources to provide flight attendants with a call-out service.

[0089] Optionally, in this embodiment, the prompting strategy involves making a voice announcement one hour before the shift starts and calling the crew every five minutes. If no response is received from the crew after three attempts to call the crew, a call is made via landline. Based on the above prompting strategy, the auxiliary resource operation is controlled by starting the voice prompting device one hour before the shift starts and calling the crew every five minutes. If no response is received from the crew after three attempts to call the crew, a message indicating that no response has been received from the crew is sent to the front desk or relevant personnel. This allows the front desk or other personnel to call the landline in the crew member's room to achieve the purpose of calling the crew.

[0090] In this embodiment, resource information is determined based on the target resource; this resource information includes room number and room password. A prompting strategy and prompting information are determined based on auxiliary resources. The resource information and prompting information are sent to the terminal devices associated with the flight attendants. Based on the prompting strategy, the operation of auxiliary resources is controlled to provide flight attendants with a call-out service. This embodiment not only improves the convenience for flight attendants to obtain relevant information and reduces labor costs, but also provides a call-out service, reducing the lateness rate of flight attendants.

[0091] In one embodiment, such as Figure 5 As shown, one optional implementation of a resource management method includes:

[0092] S501, after detecting that the crew members have been disconnected from the target resource, determines the resource optimization strategy.

[0093] Among them, resource optimization strategy refers to the optimization strategy for the target resource.

[0094] Optionally, in this embodiment, a resource optimization strategy is determined after detecting that the flight attendant has been de-associated with the target resource. For example, if the target resource is an apartment resource, the resource optimization strategy is a logistics cleaning strategy. Optionally, in this embodiment, the cleaning item and cleaning time are determined after detecting that the flight attendant has checked out of the apartment.

[0095] S502 optimizes target resources based on resource optimization strategies.

[0096] Optionally, in this embodiment, a prompt message is determined based on a resource optimization strategy (e.g., cleaning items and cleaning time), and the prompt message is sent to the logistics equipment (e.g., the cleaning staff's terminal device) in the form of an SMS message, so that the cleaning staff can optimize the target resources based on the prompt message.

[0097] Optionally, in this embodiment, after detecting that the flight attendant has been disconnected from the target resource, the system determines the duration of the target resource's stay (e.g., half an hour) based on a preset time limit. Since the flight attendant enters the room via facial recognition or a password, the room door lock password and facial information are retained by default for half an hour, allowing the flight attendant to re-enter the room to retrieve items. If the user forgets to complete the check-out process, the system will automatically complete the check-out process one hour after the flight attendant responds to their call. If the flight attendant discovers a delay after checking out, they can re-enter the apartment to complete the check-in process.

[0098] In this embodiment, after detecting that the flight attendant has been disconnected from the target resource, a resource optimization strategy is determined. Based on the resource optimization strategy, the target resource is optimized. This embodiment improves the efficiency and convenience of optimizing the target resource, eliminating the need for manual arrangements and further reducing labor costs, while also making resource utilization more rational and user-friendly.

[0099] In one embodiment, such as Figure 6 As shown, one optional implementation of a resource management method includes:

[0100] S601, in response to the resource allocation request for the crew member sent by the terminal device, a first information acquisition request is sent to the transportation safety system to enable the transportation safety system to provide feedback on the crew member's work information. The first information acquisition request carries the crew member's identity information. The terminal device is a check-in device; the resource allocation request is issued by the check-in device after verifying the crew member's identity and confirming that the crew member's physical characteristics meet certain conditions; the physical characteristics conditions are a body temperature below a temperature threshold and an alcohol content below a blood alcohol content threshold.

[0101] S602, a second information retrieval request is sent to the database to obtain the flight attendant's preference information. The second information retrieval request includes the flight attendant's identity information.

[0102] S603, Based on work information and preference information, determine the target constraints. These target constraints include at least one of the following: time conflict constraints, resource type constraints, and work / rest disruption constraints.

[0103] S604, Determine the target resource from the candidate resources based on the target constraints.

[0104] S605, determine auxiliary resources based on work information.

[0105] S606, Based on the target resource, determine the resource information. This resource information includes the room number and room password.

[0106] S607, determine the prompting strategy and prompting information based on auxiliary resources.

[0107] S608 sends resource information and prompts to the terminal devices associated with the flight attendants.

[0108] S609, based on a prompting strategy, controls the operation of auxiliary resources to provide flight attendants with a call-out service.

[0109] S610 determines a resource optimization strategy after detecting that the crew members have been disconnected from the target resource.

[0110] S611 optimizes target resources based on resource optimization strategies.

[0111] This application responds to a resource allocation request sent by a terminal device for flight attendants by obtaining the flight attendants' work information and preference information. Based on the work information and preference information, it determines the flight attendants' target resources and auxiliary resources. Based on the target resources and auxiliary resources, it provides services to the flight attendants. Compared to the traditional method of manually allocating resources to flight attendants, this application, upon receiving a resource allocation request, can automatically obtain the flight attendants' work information and preference information, and automatically determine the flight attendants' target resources and auxiliary resources based on this information. It then provides corresponding services to the flight attendants based on these resources, saving manpower and ensuring that the allocated resources better match the flight attendants' preferences and work needs, thereby improving flight attendant satisfaction.

[0112] It should be understood that although the steps in the flowcharts of the embodiments described above are shown sequentially according to the arrows, these steps are not necessarily executed in the order indicated by the arrows. Unless explicitly stated herein, there is no strict order restriction on the execution of these steps, and they can be executed in other orders. Moreover, at least some steps in the flowcharts of the embodiments described above may include multiple steps or multiple stages. These steps or stages are not necessarily completed at the same time, but can be executed at different times. The execution order of these steps or stages is not necessarily sequential, but can be performed alternately or in turn with other steps or at least some of the steps or stages of other steps.

[0113] Based on the same inventive concept, this application also provides a resource management device for implementing the resource management method described above. The solution provided by this device is similar to the solution described in the above method; therefore, the specific limitations in one or more resource management device embodiments provided below can be found in the limitations of the resource management method described above, and will not be repeated here.

[0114] In one embodiment, such as Figure 7 As shown, a resource management device 1 is provided, including: an acquisition module 10, a first determination module 20, and a service module 30, wherein:

[0115] The acquisition module 10 is used to acquire the crew's work information and preference information in response to the resource allocation request sent by the terminal device for the crew members;

[0116] The first determining module 20 is used to determine the target resources and auxiliary resources of the flight attendants based on work information and preference information;

[0117] Service module 30 is used to provide services to flight attendants based on target resources and auxiliary resources.

[0118] The resource management device of this application, in response to a resource allocation request sent by a terminal device for flight attendants, obtains the flight attendants' work information and preference information. Based on the work information and preference information, it determines the flight attendants' target resources and auxiliary resources. Based on the target resources and auxiliary resources, it provides services to the flight attendants. Compared to the traditional method of manually allocating resources to flight attendants, this application, upon receiving a resource allocation request, can automatically obtain the flight attendants' work information and preference information, and based on this information, automatically determine the flight attendants' target resources and auxiliary resources, and provide corresponding services to the flight attendants based on these resources. This not only saves manpower but also makes the allocated resources more in line with the flight attendants' preferences and work needs, thereby improving flight attendant satisfaction.

[0119] In one embodiment, the terminal device is a check-in / check-out device;

[0120] The resource allocation request is issued by the check-in equipment after verifying the identity of the crew member and confirming that the crew member's physical characteristics meet the requirements.

[0121] In one embodiment, the physical characteristics meet the criteria of body temperature being below a temperature threshold and alcohol content being below an alcohol content threshold.

[0122] In one embodiment, the acquisition module 10 is further specifically used for:

[0123] A first information retrieval request is sent to the transportation safety system so that the transportation safety system can provide feedback on the crew's work information; wherein, the first information retrieval request carries the crew's identity information;

[0124] A second information retrieval request is sent to the database so that the database can provide feedback on the flight attendants' preference information; wherein, the second information retrieval request carries the flight attendants' identity information.

[0125] In one embodiment, the first determining module is further specifically used for:

[0126] Based on work information and preference information, determine the target constraints; among them, the target constraints include at least one of the following: time conflict constraints, resource type constraints, and work-rest interference constraints.

[0127] Based on the objective constraints, the target resource is determined from the candidate resources;

[0128] Based on the work information, determine the auxiliary resources.

[0129] In one embodiment, the service module is further specifically used for:

[0130] Based on the target resources, determine the resource information; the resource information includes the room number and room password.

[0131] Based on the auxiliary resources, determine the prompting strategy and prompting information;

[0132] Send resource information and prompts to the terminal devices associated with the flight attendants;

[0133] Based on the prompting strategy, the operation of auxiliary resources is controlled to provide flight attendants with a call-out service.

[0134] In one embodiment, a resource management device 1 further includes:

[0135] The second determination module is used to determine the resource optimization strategy after detecting that the crew members have been disconnected from the target resource;

[0136] The optimization module is used to optimize target resources based on resource optimization strategies.

[0137] Each module in the aforementioned resource management device can be implemented entirely or partially through software, hardware, or a combination thereof. These modules can be embedded in or independent of the processor in a computer device, or stored in the memory of a computer device as software, so that the processor can call and execute the operations corresponding to each module.

[0138] In one embodiment, a computer device is provided, which may be a server, and its internal structure diagram may be as follows: Figure 8 As shown, this computer device includes a processor, memory, input / output interfaces (I / O), and a communication interface. The processor, memory, and I / O interfaces are connected via a system bus, and the communication interface is also connected to the system bus via the I / O interfaces. The processor provides computing and control capabilities. The memory includes non-volatile storage media and internal memory. The non-volatile storage media stores the operating system, computer programs, and a database. The internal memory provides the environment for the operation of the operating system and computer programs stored in the non-volatile storage media. The database stores information related to apartment resources. The I / O interfaces are used for exchanging information between the processor and external devices. The communication interface is used for communicating with external terminals via a network connection. When the computer program is executed by the processor, it implements a resource management method.

[0139] Those skilled in the art will understand that Figure 8The structure shown is merely a block diagram of a portion of the structure related to the present application and does not constitute a limitation on the computer device to which the present application is applied. Specific computer devices may include more or fewer components than those shown in the figure, or combine certain components, or have different component arrangements.

[0140] In one embodiment, a computer device is provided, including a memory and a processor, wherein the memory stores a computer program, and the processor executes the computer program to perform the following steps:

[0141] In response to resource allocation requests sent by terminal devices for flight attendants, obtain the flight attendants' work information and preference information;

[0142] Based on work information and preference information, determine the target resources and auxiliary resources for flight attendants;

[0143] Services are provided to flight attendants based on target and auxiliary resources.

[0144] In one embodiment, when the processor executes the computer program, it further performs the following steps: the terminal device is a check-in device;

[0145] The resource allocation request is issued by the check-in equipment after verifying the identity of the crew member and confirming that the crew member's physical characteristics meet the requirements.

[0146] In one embodiment, when the processor executes the computer program, it further performs the following steps: the physical characteristics meet the condition that the body temperature is below a temperature threshold and the alcohol content is below an alcohol threshold.

[0147] In one embodiment, when the processor executes the computer program, it further performs the following steps: obtaining crew member work information and preference information, including:

[0148] A first information retrieval request is sent to the transportation safety system so that the transportation safety system can provide feedback on the crew's work information; wherein, the first information retrieval request carries the crew's identity information;

[0149] A second information retrieval request is sent to the database so that the database can provide feedback on the flight attendants' preference information; wherein, the second information retrieval request carries the flight attendants' identity information.

[0150] In one embodiment, when the processor executes the computer program, it further performs the following steps: determining the crew's target resources and auxiliary resources based on work information and preference information, including:

[0151] Based on work information and preference information, determine the target constraints; among them, the target constraints include at least one of the following: time conflict constraints, resource type constraints, and work-rest interference constraints.

[0152] Based on the objective constraints, the target resource is determined from the candidate resources;

[0153] Based on the work information, determine the auxiliary resources.

[0154] In one embodiment, when the processor executes the computer program, it further performs the following steps: providing services to the crew based on target resources and auxiliary resources, including:

[0155] Based on the target resources, determine the resource information; the resource information includes the room number and room password.

[0156] Based on the auxiliary resources, determine the prompting strategy and prompting information;

[0157] Send resource information and prompts to the terminal devices associated with the flight attendants;

[0158] Based on the prompting strategy, the operation of auxiliary resources is controlled to provide flight attendants with a call-out service.

[0159] In one embodiment, the processor, when executing a computer program, also performs the following steps:

[0160] After detecting that the crew members have been disconnected from the target resource, a resource optimization strategy is determined.

[0161] Based on resource optimization strategies, optimize target resources.

[0162] In one embodiment, a computer-readable storage medium is provided having a computer program stored thereon, the computer program performing the following steps when executed by a processor:

[0163] In response to resource allocation requests sent by terminal devices for flight attendants, obtain the flight attendants' work information and preference information;

[0164] Based on work information and preference information, determine the target resources and auxiliary resources for flight attendants;

[0165] Services are provided to flight attendants based on target and auxiliary resources.

[0166] In one embodiment, when the computer program is executed by a processor, it further performs the following steps: the terminal device is a check-in device;

[0167] The resource allocation request is issued by the check-in equipment after verifying the identity of the crew member and confirming that the crew member's physical characteristics meet the requirements.

[0168] In one embodiment, when the computer program is executed by the processor, it further performs the following steps: the physical characteristics meet the condition that the body temperature is below a temperature threshold and the alcohol content is below an alcohol threshold.

[0169] In one embodiment, obtaining the flight attendant's work information and preference information includes:

[0170] A first information retrieval request is sent to the transportation safety system so that the transportation safety system can provide feedback on the crew's work information; wherein, the first information retrieval request carries the crew's identity information;

[0171] A second information retrieval request is sent to the database so that the database can provide feedback on the flight attendants' preference information; wherein, the second information retrieval request carries the flight attendants' identity information.

[0172] In one embodiment, when the computer program is executed by a processor, it further performs the following steps: determining the target resources and auxiliary resources for the flight attendants based on work information and preference information, including:

[0173] Based on work information and preference information, determine the target constraints; among them, the target constraints include at least one of the following: time conflict constraints, resource type constraints, and work-rest interference constraints.

[0174] Based on the objective constraints, the target resource is determined from the candidate resources;

[0175] Based on the work information, determine the auxiliary resources.

[0176] In one embodiment, when the computer program is executed by a processor, it further performs the following steps: providing services to the crew based on target resources and auxiliary resources, including:

[0177] Based on the target resources, determine the resource information; the resource information includes the room number and room password.

[0178] Based on the auxiliary resources, determine the prompting strategy and prompting information;

[0179] Send resource information and prompts to the terminal devices associated with the flight attendants;

[0180] Based on the prompting strategy, the operation of auxiliary resources is controlled to provide flight attendants with a call-out service.

[0181] In one embodiment, when the computer program is executed by a processor, it also performs the following steps:

[0182] After detecting that the crew members have been disconnected from the target resource, a resource optimization strategy is determined.

[0183] Based on resource optimization strategies, optimize target resources.

[0184] In one embodiment, a computer program product is provided, including a computer program that, when executed by a processor, performs the following steps:

[0185] In response to resource allocation requests sent by terminal devices for flight attendants, obtain the flight attendants' work information and preference information;

[0186] Based on work information and preference information, determine the target resources and auxiliary resources for flight attendants;

[0187] Services are provided to flight attendants based on target and auxiliary resources.

[0188] In one embodiment, when the computer program is executed by a processor, it further performs the following steps: the terminal device is a check-in device;

[0189] The resource allocation request is issued by the check-in equipment after verifying the identity of the crew member and confirming that the crew member's physical characteristics meet the requirements.

[0190] In one embodiment, when the computer program is executed by the processor, it further performs the following steps: the physical characteristics meet the condition that the body temperature is below a temperature threshold and the alcohol content is below an alcohol threshold.

[0191] In one embodiment, obtaining the flight attendant's work information and preference information includes:

[0192] A first information retrieval request is sent to the transportation safety system so that the transportation safety system can provide feedback on the crew's work information; wherein, the first information retrieval request carries the crew's identity information;

[0193] A second information retrieval request is sent to the database so that the database can provide feedback on the flight attendants' preference information; wherein, the second information retrieval request carries the flight attendants' identity information.

[0194] In one embodiment, when the computer program is executed by a processor, it further performs the following steps: determining the target resources and auxiliary resources for the flight attendants based on work information and preference information, including:

[0195] Based on work information and preference information, determine the target constraints; among them, the target constraints include at least one of the following: time conflict constraints, resource type constraints, and work-rest interference constraints.

[0196] Based on the objective constraints, the target resource is determined from the candidate resources;

[0197] Based on the work information, determine the auxiliary resources.

[0198] In one embodiment, when the computer program is executed by a processor, it further performs the following steps: providing services to the crew based on target resources and auxiliary resources, including:

[0199] Based on the target resources, determine the resource information; the resource information includes the room number and room password.

[0200] Based on the auxiliary resources, determine the prompting strategy and prompting information;

[0201] Send resource information and prompts to the terminal devices associated with the flight attendants;

[0202] Based on the prompting strategy, the operation of auxiliary resources is controlled to provide flight attendants with a call-out service.

[0203] In one embodiment, when the computer program is executed by a processor, it also performs the following steps:

[0204] After detecting that the crew members have been disconnected from the target resource, a resource optimization strategy is determined.

[0205] Based on resource optimization strategies, optimize target resources.

[0206] Those skilled in the art will understand that all or part of the processes in the above embodiments can be implemented by a computer program instructing related hardware. The computer program can be stored in a non-volatile computer-readable storage medium. When executed, the computer program can include the processes of the embodiments described above. Any references to memory, databases, or other media used in the embodiments provided in this application can include at least one of non-volatile and volatile memory. Non-volatile memory can include read-only memory (ROM), magnetic tape, floppy disk, flash memory, optical memory, high-density embedded non-volatile memory, resistive random access memory (ReRAM), magnetic random access memory (MRAM), ferroelectric random access memory (FRAM), phase change memory (PCM), graphene memory, etc. Volatile memory can include random access memory (RAM) or external cache memory, etc. By way of illustration and not limitation, RAM can take many forms, such as Static Random Access Memory (SRAM) or Dynamic Random Access Memory (DRAM). The databases involved in the embodiments provided in this application may include at least one type of relational database and non-relational database. Non-relational databases may include, but are not limited to, blockchain-based distributed databases. The processors involved in the embodiments provided in this application may be general-purpose processors, central processing units, graphics processing units, digital signal processors, programmable logic devices, quantum computing-based data processing logic devices, etc., and are not limited to these.

[0207] The technical features of the above embodiments can be combined in any way. For the sake of brevity, not all possible combinations of the technical features in the above embodiments are described. However, as long as there is no contradiction in the combination of these technical features, they should be considered to be within the scope of this specification.

[0208] The embodiments described above are merely illustrative of several implementation methods of this application, and while the descriptions are specific and detailed, they should not be construed as limiting the scope of this patent application. It should be noted that those skilled in the art can make various modifications and improvements without departing from the concept of this application, and these all fall within the protection scope of this application. Therefore, the protection scope of this application should be determined by the appended claims.

Claims

1. A resource management method, characterized in that, The method includes: In response to a resource allocation request sent by a terminal device for a flight attendant, the system obtains the flight attendant's work information and preference information. Based on the work information and the preference information, the target resources and auxiliary resources of the flight attendants are determined; Services are provided to the crew members based on the target resources and the auxiliary resources.

2. The method according to claim 1, characterized in that, The terminal device is a check-in / check-out device; The resource allocation request is issued by the check-in equipment after verifying the identity of the flight attendant and confirming that the flight attendant's physical characteristics meet the requirements.

3. The method according to claim 2, characterized in that, The physical characteristics must meet the following conditions: body temperature below a temperature threshold and alcohol content below a blood alcohol threshold.

4. The method according to claim 1, characterized in that, The acquisition of the flight attendants' work information and preference information includes: A first information acquisition request is sent to the transportation safety system so that the transportation safety system can provide feedback on the crew member's work information; wherein, the first information acquisition request carries the crew member's identity information; A second information retrieval request is sent to the database to enable the database to provide feedback on the flight attendant's preference information; wherein the second information retrieval request carries the flight attendant's identity information.

5. The method according to claim 1, characterized in that, The step of determining the target resources and auxiliary resources for the flight attendants based on the work information and the preference information includes: Based on the work information and the preference information, target constraints are determined; wherein, the target constraints include at least one of time conflict constraints, resource type constraints, and work-rest interference constraints; Based on the target constraints, the target resource is determined from the candidate resources; Based on the work information, determine the auxiliary resources.

6. The method according to claim 1, characterized in that, The provision of services to the flight attendants based on the target resources and the auxiliary resources includes: Based on the target resource, resource information is determined; wherein, the resource information includes room number and room password information; Based on the aforementioned auxiliary resources, determine the prompting strategy and prompting information; Send the resource information and the prompt information to the terminal device associated with the flight attendant; Based on the aforementioned prompting strategy, the operation of the auxiliary resources is controlled to provide the flight attendants with a call-out service.

7. The method according to claim 1, characterized in that, The method further includes: After detecting that the flight attendant has been disconnected from the target resource, a resource optimization strategy is determined; Based on the resource optimization strategy, optimize the target resource.

8. A resource management device, characterized in that, include: The acquisition module is used to acquire the crew's work information and preference information in response to a resource allocation request sent by the terminal device for the crew members; The first determining module is used to determine the target resources and auxiliary resources of the flight attendants based on the work information and the preference information; The service module is used to provide services to the crew members based on the target resources and the auxiliary resources.

9. A computer device comprising a memory and a processor, wherein the memory stores a computer program, characterized in that, When the processor executes the computer program, it implements the steps of the resource management method according to any one of claims 1 to 7.

10. A computer-readable storage medium having a computer program stored thereon, characterized in that, When the computer program is executed by a processor, it implements the steps of the resource management method according to any one of claims 1 to 7.

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