Home appliance management system and home appliance management program

By combining the home appliance management system with the user terminal, the system generates responses corresponding to the home appliance models using model identification information, which solves the problem of insufficiently specific responses in existing technologies and improves user experience and convenience.

CN121742271APending Publication Date: 2026-03-27HITACHI GLOBAL LIFE SOLUTIONS INC
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
Filing Date
2025-08-08
Publication Date
2026-03-27

AI Technical Summary

Technical Problem

Existing technologies struggle to provide answers that correspond to the user's situation and the specific appliance model, especially when multiple models exist, as generative AI cannot provide answers specific to that model.

Method used

Through the home appliance management system and user terminal, the system generates answers using model identification information, including problem-solving methods and function suggestions. The system includes an input unit, a communication unit, a storage unit, and an answer processing unit, and uses generative AI to generate answers corresponding to the home appliance models.

Benefits of technology

It enables the provision of more suitable answers based on the specific model of the home appliance, improving user experience and convenience, and helping users solve problems and understand functions.

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Abstract

Provided are a home appliance management system and a home appliance management program for obtaining an appropriate answer according to the type of a home appliance when a problem has occurred in the home appliance. The home appliance management system comprises a home appliance management device capable of communicating with a home appliance, and a user terminal capable of communicating with the home appliance and the home appliance management device. The user terminal comprises: an input unit; and a communication unit that notifies the home appliance management device of the input content of the user and the type identification information of the home appliance. A home appliance management device is provided with: a storage unit for storing home appliance-related information for each type of home appliance; a communication unit that receives the input content and the type identification information; and a response processing unit that extracts, from the home appliance-related information, model-related information corresponding to model information indicating the model of the home appliance identified on the basis of the model identification information, converts the model-related information into a text on the basis of the input content, and generates a response to the input content. An answer notified from the communication unit of the home appliance management device is displayed.
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Citation Information

Patent Citations

  • Household electrical appliance and network system

    JP2015028760A