Internet hospital disease course management platform based on county-level second-level first-class hospitals

By using the internet hospital disease management platform of a county-level Grade II Class A hospital, the problems of full-process disease management and resource imbalance for patients with chronic diseases have been solved, realizing convenient management from pre-diagnosis to post-diagnosis, and improving the efficiency of medical resource utilization and patient satisfaction.

CN121938587APending Publication Date: 2026-04-28PINGYIN COUNTY PEOPLES HOSPITAL
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
PINGYIN COUNTY PEOPLES HOSPITAL
Filing Date
2023-11-24
Publication Date
2026-04-28

AI Technical Summary

Technical Problem

Under the current treatment model, the in-hospital treatment and out-of-hospital follow-up for patients with chronic diseases have not formed a complete system, resulting in data silos, making it difficult to achieve full-course disease management, hindering scientific research and analysis, and causing uneven distribution of medical resources and inconvenience for patients to seek medical treatment.

Method used

Develop an internet hospital disease management platform based on a county-level Grade II Class A hospital, including a multi-terminal APP, to realize automatic information classification, message push, bed allocation and supervision, and cover the processing of full-process diagnosis and treatment data in rural areas, township health centers and county hospitals.

Benefits of technology

It has enabled convenient and precise management of medical treatment for patients below the county level, solved the problems of medical resource shortage and imbalance, provided full-cycle management from pre-diagnosis to post-diagnosis, and improved the utilization efficiency of medical resources and patient satisfaction.

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Abstract

The invention discloses an internet hospital disease course management platform based on a county-level second-level first-class hospital, and the platform comprises a county-level hospital doctor APP terminal, a nursing APP terminal, a county town health center APP terminal, a rural health room APP terminal, a patient WeChat official account APP terminal, and data information intervention of the county-level hospital doctor APP terminal and the nursing APP terminal needs qualification examination. Comprising institution admission and physician admission, and the qualification examination function comprises disease course business supervision, qualification supervision, information security, service management and an internet hospital disease course management supervision platform. Compared with the prior art, the system has the advantages that the system solves the problem that the doctor seeing is difficult and inconvenient under the county level, the system is accurate in doctor seeing, convenient and rapid, the problems of shortage of medical resources and imbalance of the medical resources are solved, and the doctor seeing personalized management, the management before and after the treatment and the whole life cycle management of common people are really realized.
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Description

Technical Field

[0001] This invention belongs to the Internet hospital disease management platform, which includes a system for managing pre-diagnosis, diagnosis, and post-diagnosis, as well as back-end monitoring, automatically classifying, extracting, distributing, and pushing information. Background Technology

[0002] The incidence of chronic diseases in my country is increasing year by year. How to better manage chronic diseases, strengthen the management of the entire patient care process, and promote the clinical translation of chronic disease research results has become a new issue closely related to the health of the people. Under the existing treatment model, the in-hospital treatment and out-of-hospital follow-up of chronic disease patients have not formed a complete system, and the data is not interconnected, resulting in data silos. A large amount of valuable original medical records lose their due value. At the clinical research level, medical and nursing researchers need to invest a lot of time to search for chronic disease patient treatment information scattered across various systems, making it difficult to compile relevant business data according to the requirements of full-course disease management. Research analysis also encounters data-level obstacles. Therefore, it is necessary to develop a processing method that covers the entire course of in-hospital and out-of-hospital treatment data for specific diseases to solve the current problems.

[0003] The system automatically extracts historical medical records and information from all medical institutions within the county. It automatically categorizes outpatient, inpatient, and emergency cases, and automatically pushes messages to the corresponding department staff for on-demand work allocation. From village doctors and township health center staff to clinical physicians and nurses at the nursing station, the system automatically pushes messages to patients to complete bed allocation. Summary of the Invention

[0004] The technical problem to be solved by the present invention is to provide an Internet hospital disease management platform based on a county-level Grade II Class A hospital.

[0005] To address the aforementioned technical problems, the present invention provides the following technical solution: an internet hospital disease management platform based on a county-level Grade II Class A hospital, comprising a county-level hospital doctor's APP, a nursing APP, a county-level township health center APP, a village clinic APP, and a patient WeChat official account APP. Data access to the county-level hospital doctor's APP and nursing APP requires qualification review, including both institutional and physician access. The qualification review functions include disease management business supervision, qualification supervision, information security, service management, and an internet hospital disease management supervision platform. The county-level township health center APP, village clinic APP, and patient WeChat official account APP send applications to the county-level hospital doctor's APP. After confirmation by the county-level hospital doctor's APP, the message arrives. The confirmed application is then uploaded to the nursing APP, which confirms and arranges bed allocation and sends a message. The county-level township health center APP functions include consultation, prescription, disease management, query, medical science popularization, message notification, and staff customization settings. The disease management functions of the county-level township health center APP also include four sub-functions: application submission, application confirmation, in-hospital management, and post-discharge disease management.

[0006] The advantages of this invention compared to existing technologies are as follows: This platform solves the problem of difficulty and inconvenience in accessing medical care for patients below the county level, enabling precise and convenient medical treatment, solving the problems of medical resource shortage and uneven distribution, and providing truly personalized medical management for the people, from pre-diagnosis, during-diagnosis and post-diagnosis management to full life cycle management.

[0007] Furthermore, the internet hospital's disease management platform covers rural clinics, township hospitals, and community health services.

[0008] Furthermore, the basic medical functions of the Internet hospital's disease management platform include billing management, medication management, vital sign monitoring, and health record management.

[0009] Furthermore, the architecture of the Internet hospital's disease management platform includes: 1) a positioning system; 2) a doctor and nurse application system; 3) data collection, analysis, and message push; 4) system management; 5) technology management; and 6) a personnel qualification, diagnosis and treatment behavior, and disease management supervision system.

[0010] Furthermore, the Internet hospital's disease management platform provides regulatory services, specifically including: 1) primary care supervision; 2) business supervision; and 3) platform supervision. Among these, business supervision includes disease management during application, management, and post-discharge. Platform supervision of order management includes functions such as accounting management, performance management, big data analysis, and disease classification.

[0011] Furthermore, the application functions of the Internet hospital's disease management platform include: 1) intelligent triage; 2) online registration; 3) online payment; 4) access to test reports and images; 5) online consultation and online prescription; and 6) online diagnosis and treatment.

[0012] Furthermore, the Internet hospital's disease management platform encompasses big data functions, specifically including: 1) data sharing and interconnection; 2) messaging and push platform; 3) access control; and 4) intelligent patient service platform. Attached Figure Description

[0013] Figure 1 This is a schematic diagram of the workflow of this invention patent.

[0014] Figure 2 This is a schematic diagram of the regulatory services for this invention patent.

[0015] Figure 3 This is a schematic diagram illustrating the application of this invention patent and big data.

[0016] Figure 4 This is a schematic diagram of the object covered by this invention patent.

[0017] Figure 5 This is a schematic diagram of the basic medical function of this invention patent.

[0018] Figure 6 This is a schematic diagram of the architecture of this invention patent.

[0019] Figure 7 This is a schematic diagram of the disease management process in the embodiment. Detailed Implementation

[0020] The present invention will now be described in further detail with reference to the accompanying drawings.

[0021] In specific implementations of this invention, such as Figures 1 to 6As shown, this solution is an internet hospital disease management platform based on a county-level Grade II Class A hospital. It includes terminals for village doctors, township health centers, county-level hospital physicians, county-level hospital nurses, and the county-level hospital internet hospital management system. This invention analyzes patient information, test reports, and requests uploaded by village doctors and township health centers. First, the information is sorted and analyzed to determine the information requiring processing. It is then categorized according to needs: outpatient, inpatient, or emergency. For emergency cases, the system uses real-time location tracking based on user information to dispatch an ambulance and selects appropriate medical personnel from the relevant department. Users can also choose to drive themselves and specify their expected arrival time. They can also note any items needed upon arrival, such as a wheelchair. Hospital staff will prepare for the visit. For outpatient cases, the system matches the patient's information to the appropriate department in the county hospital, allowing them to obtain a number, schedule an appointment, or order necessary tests online. Upon arrival, patients go directly to the corresponding department for the tests. Hospitalization information is matched with the relevant department head of the county-level hospital. The system confirms the admission request through information transmission and sends a message to the patient's, village doctor's, or township health center's end. The patient confirms the request, and upon confirmation, the nursing station receives the message and arranges bed placement. After discharge, the system sends follow-up messages informing patients of precautions regarding diet, exercise, and medication, enabling pre-hospital, in-hospital, and post-hospital management.

[0022] In one embodiment of the present invention, such as Figures 1 to 6 As shown, based on the above platform architecture and functions, the workflow steps of this platform are as follows:

[0023] 1. The village doctor or township health center staff analyzes and processes the patient's description of the condition, examination results, and medical history.

[0024] 2. Fill in the patient information (ID number, mobile phone number) on the platform or upload a picture of the patient's ID card and mobile phone number. The system can automatically obtain the patient's previous medical treatment information in all medical institutions within the county, which is convenient for doctors to refer to for diagnosis and treatment.

[0025] 3. Patients are categorized into outpatient, inpatient, and emergency patients. Information is then matched. Patients with smartphones receive the corresponding information, while family members with smartphones receive treatment information. Simultaneously, village doctors, township health center staff, and county-level medical staff receive SMS reminders.

[0026] 3.1 After the village doctor and township health center staff fill in the information and needs through the categorized interface, the corresponding department staff of the county-level hospital will also receive a message reminder. This includes the patient's phone number and the village doctor's phone number, facilitating timely communication, collaborative handling of the on-site condition, and further arrangements. Upon receiving the SMS reminder, the county-level physician receives the necessary information, which is then processed by the cloud processor, scheduling unit, sequencing unit, and transmission unit.

[0027] 3.2 County-level medical staff obtain information filled in by township doctors or township health center staff and quickly analyze and process it. This information is categorized into: outpatient, inpatient, and emergency services.

[0028] 3.3 Information No. 1: Outpatient services, including information such as assistance with obtaining a number within the hospital, appointment phone numbers for color Doppler ultrasound or MRI, wheelchair access, arrival time for laboratory tests / examinations, medical record retrieval, and printing of invoices and reports. The system automatically provides landline phone numbers for various departments within the hospital for patient convenience. Patients who are suitable to undergo laboratory tests first can obtain these online through the internet hospital and pay in real time. After successful payment, the patient will arrive at the hospital for the tests according to their schedule. A reminder message will be sent out regarding the relevant test items and precautions. Generally, patients need to fast from 10 PM the night before and arrive at the hospital on an empty stomach the following morning for their tests and treatment. Attachments: Hospital outpatient directional map, links to the hospital, ride-hailing platforms, etc.

[0029] 3.4. Information No. 2: Hospitalization. The platform processes and queues the information submitted by village doctors or township health center staff. After receiving the notification, the heads of each clinical department arrange beds and prepare medications according to the urgency of the patients' conditions. At the same time, they arrange for on-duty staff in their departments to fill out the admission application.

[0030] 3.5 Signal 3: The platform pushes the hospital admission application message to the village doctor, township health staff, or the patient's terminal to confirm whether admission is necessary, the method of arrival, the expected arrival time, and the contact person's phone number. Patients without smartphones can receive medical message reminders on their family members' smartphones.

[0031] 4. After confirmation, the county-level hospital nurses will receive a notification that a new patient has been admitted. The nurses will then arrange the bed and make preparations for the patient's arrival at the hospital.

[0032] 5. After receiving the admission bed confirmation message, the patient can arrive at the hospital according to the submitted arrival method and expected time. Depending on the type of disease, the nurse will communicate with the patient in advance regarding precautions. Alternatively, the system may automatically generate templates to remind the patient of important information. Attachments: Hospital ward navigation maps for various clinical departments, links to the hospital, ride-hailing platforms, etc.

[0033] 6. Emergency Information Number 4: When receiving an emergency patient, township doctors and township health center staff can use the system to dial 120 with one click. The platform automatically obtains the patient's real-time location and pushes a message to the emergency department to arrange for an ambulance. Simultaneously, township doctors and township health center staff fill in the relevant information, facilitating emergency staff to dispatch appropriate medical personnel to accompany the patient and prepare urgently needed medications. Based on travel time, the hospital will prepare for the patient's arrival. Attachments: Hospital emergency room navigation map, links to the hospital, ride-hailing platforms, etc.

[0034] 7. Information No. 5: After a patient's visit to the hospital, the discharge follow-up system automatically sends messages such as the follow-up appointment time, post-discharge diet, exercise, appropriate medication, precautions in daily life, and the relevant department's landline number, embodying the concept of "medical care even after leaving the hospital." This allows the public to more directly experience the compassionate service quality of medical professionals.

[0035] 8. Information No. 6: Internet hospital platform supervision. First, the relevant information such as physician's certificate, professional certificate, ID card, and work photo of village doctors, township health center staff, and county-level medical staff should be properly maintained. The system should also monitor the data screen and treatment progress in real time in the background and automatically alarm if any abnormality is found.

[0036] In one embodiment of the present invention, such as Figures 1 to 6 As shown, this platform includes an internet hospital medical record monitoring platform, a physician mobile medical terminal, a nurse mobile nursing terminal, and a patient WeChat official account terminal. The internet hospital medical record monitoring platform includes: 1. Maintenance of information authentication data for physicians, nurses, village doctors, and township health center medical personnel; 2. Backend monitoring of patient consultations; 3. Authentication for joining internet hospitals and internet hospital medical consortia; 4. Message push platform; 5. Functions such as prescription issuance, laboratory testing, and payment; 6. County, township, and village role management; 7. Patient medical record management.

[0037] The physician mobile healthcare platform includes: 1. Message reception, 2. Disease management platform (pending, in progress, completed), and 3. Internet hospital.

[0038] Township doctors and township health center medical staff: 1. Apply for disease management (patient's name, ID number or ID card image and mobile phone number), description of illness, department visited, outpatient, inpatient and emergency classification; 2. Patient's historical medical records within the county; 3. Examination and test reports and images; 4. Prescribe medications; 5. Send and receive messages.

[0039] Mobile nursing terminal for nurses: 1. Message reception, 2. Bed placement, 3. Basic nursing care, 4. Processing medical orders, 5. Scanning and verifying medications.

[0040] Patient WeChat Official Account: 1. Outpatient, inpatient, and various inquiries; 2. Hospital navigation; 3. Human-assisted services; 4. Health education; 5. Convenience services.

[0041] In one embodiment of the present invention, such as Figures 1 to 6As shown, the government advocates for a 15-minute medical service radius. Villagers like these can reach their village doctor or the nearest township health center immediately. In response to the national tiered medical system, cases requiring referral are generally brought to the hospital. Disease management begins before, during, and after diagnosis. Pre-diagnosis management includes doctor-side and patient-side apps. Most patients don't have smartphones and rely on village doctors. A preliminary diagnosis is made based on the patient's condition, categorized as outpatient, inpatient, or emergency. This categorization is then submitted to the hospital, specifically the county-level hospital's doctors and department heads, who make their own assessments. County-level hospitals are interconnected with the entire healthcare system, allowing access to all medical records. Department heads at county-level hospitals categorize patients, admitting those requiring inpatient care, outpatient care, and emergency care, confirming the information in the system before providing feedback. This information is then relayed to the respective village doctors or health centers. After confirmation by the patient and village doctor, the county-level hospital's nursing station receives a notification and arranges hospitalization. Preparing for hospital admission in advance is very convenient for patients. After confirming their arrival, patients can choose to come to the hospital on their own or have their information automatically retrieved by 120 and be picked up by a ride-hailing service. This forms the initial stage of disease management, the middle stage is in-diagnosis disease management, and the post-diagnosis disease management is implemented upon discharge. Through the online system, necessary follow-up examinations, medications, diet, precautions, and exercise are planned and tailored to different diseases. Medications can be prescribed online and mailed to the patient's home or picked up at the hospital. If mailed to the patient's home, the doctor can consult online with a doctor about how to prescribe the medication.

[0042] In one embodiment of the present invention, such as Figures 1 to 6 As shown, the internet hospital's disease management and monitoring platform includes app-based systems for doctors and nurses. Doctors at township health centers and village clinics submit applications, which are then reviewed and verified by county-level hospital doctors. If there are no issues, an admission application is issued and confirmed before being sent to the township for confirmation. The township then forwards the confirmation to the nurses, who confirm bed allocation, manage the disease progress, and return the information to the village. Patients can then directly access the corresponding ward at the county-level hospital. The doctor's app has tiered access permissions; higher-level hospitals can access in-hospital and outpatient services. Prescriptions must be issued by doctors with prescription privileges. The platform's basic medical functions include application submission, billing management, medication management, vital sign monitoring, and health record management. Patients can submit disease management applications through the app, using either a photo of their ID card or an electronic medical card. The application requires personal information, a description of the symptoms, and selection of the department within a 15-minute medical service radius.

[0043] In one embodiment of the present invention, such as Figures 1 to 6 As shown, the hospital admission application is processed online. The message is sent to the county hospital, which retrieves the patient's medical data on the mobile app. After confirmation, the doctor at the county hospital approves the admission application and sends the message to the township doctor. After the township doctor confirms, the county hospital receives the confirmation message. At the same time, the nurse confirms, arranges the bed, and makes all necessary preparations for the patient's arrival at the hospital.

[0044] In one embodiment of the present invention, such as Figures 1 to 6 As shown, the platform manages post-diagnosis medical history. After discharge, patients receive messages including the relevant department, disease type, and synchronized online consultation information from the internet hospital, with intelligent categorization. Secondly, it reminds patients to have scheduled follow-up appointments. Finally, it allows online doctor consultations, enabling patients to proactively consult with doctors online, communicate, obtain CT scan prescriptions online, pay online, and then proceed to the appropriate department for the examination. The examination report is available to both the doctor and the patient simultaneously upon issuance. In addition, the platform pushes information to patients, such as medication instructions, exercise recommendations, precautions, diet, and sleep guidelines, essentially providing medical education. It also includes satisfaction surveys of the platform, including satisfaction with the hospital and post-discharge experiences, and solicits suggestions and opinions.

[0045] In one embodiment of the present invention, such as Figures 1 to 6 As shown, the platform's location system is applied to the 120 emergency hotline. In emergencies, users can locate their phones using the system, and village doctors can also locate patients when contacting ambulances, obtaining real-time location information. Doctors and nurses use the system to provide different services based on their respective responsibilities. These include: 1) data sharing and interconnectivity; 2) messaging and push platforms; 3) access control; and 4) a smart patient service platform.

[0046] In one embodiment of the present invention, such as Figures 1 to 6 As shown, the internet hospital's disease management platform encompasses big data functions, specifically including: 1) data sharing and interconnectivity; 2) messaging and push platforms; 3) access control; and 4) intelligent patient service platforms. This platform allows physicians, patients, nurses, and administrators to streamline complex medical procedures with just a few taps on their mobile phones. Except for treatment and surgery, most procedures can be completed online. In situations of medical resource shortages, this helps to balance resources, improves efficiency and service quality, and increases patient, physician, and nurse satisfaction. It also enhances online work performance, allowing information to travel more and patients to travel less. Disease management includes pre-hospital, in-hospital, and post-hospital disease management. The architecture includes physician, nurse, monitoring platform, and patient terminals for disease management. The messaging platform pushes relevant notifications to each department.

[0047] In one embodiment of the present invention, such as Figures 1 to 6 As shown, the platform's operating logic is as follows: The village doctor (township health center) submits an application—the head of the corresponding clinical department in the county-level hospital receives and processes it—after confirmation and processing, a message is sent to the village doctor / township health center—after confirmation and selection of the message to be sent to the head of the nursing station—after confirmation by the village doctor (township health center), the patient comes to the hospital for admission, outpatient, or emergency treatment (selecting the appropriate process). In-hospital disease management follows the in-hospital offline procedures. After discharge, post-discharge disease management involves sending messages based on the disease type, such as follow-up examinations, diet, exercise, medication, and relevant disease information. Patients who cannot be treated by the county-level hospital are transferred to provincial, Qilu, or Beijing tertiary hospitals. 2. Out-of-hospital nursing care can be booked online for home care.

[0048] In one embodiment of the present invention, such as Figures 1 to 7 As shown, in the pre-hospital, in-hospital, and post-hospital management, pre-hospital care involves patients within a 15-minute medical service radius. They first visit a village doctor or township health center, submitting an application through the platform system. This application includes personal information, ID card, mobile phone number, and name, which is then sent to the county-level hospital doctor for categorization as outpatient, inpatient, or emergency. After confirmation, the information is forwarded to the township health center and other relevant departments. Once confirmed, the information is sent to the county-level hospital's nursing station. If hospitalization is required, the nursing station receives the information and arranges the necessary admission procedures. In the outpatient department, county-level hospital doctors directly prescribe tests and examinations online. After online payment, patients choose a convenient time to go to the appropriate department for the tests and examinations. Once the test results are available, both the doctor and patient receive and review them immediately. In emergency cases, a one-click activation of the 120 emergency service dispatch system is set up. The 120 emergency staff, doctors, and nurses prepare accordingly upon receiving the information. Doctors and nurses from the appropriate department accompany the ambulance, and the hospital prepares for the emergency based on the patient's specific condition. The post-hospitalization process is the same as the offline process. The nurses handle the patient's admission procedures during the pre-hospitalization process, and the patient can go to the corresponding department's nursing station after arriving at the hospital. Post-discharge management involves sending reminders to patients after discharge based on their different diseases and conditions, such as when to come back for follow-up examinations, post-discharge diet, exercise, medication, department selection, and medical education related to their disease.

[0049] The foregoing has shown and described the basic principles, main features, and advantages of the present invention. Those skilled in the art should understand that the present invention is not limited to the above embodiments. The embodiments and descriptions in the specification are merely illustrative of the principles of the invention. Various changes and modifications can be made to the invention without departing from its spirit and scope, and all such changes and modifications fall within the scope of the present invention as claimed. The scope of protection of this invention is defined by the appended claims and their equivalents.

Claims

1. A disease management platform for internet hospitals based on county-level Grade II Class A hospitals, comprising county-level hospital doctor APP terminals, nursing APP terminals, county-level township health center APP terminals, village clinic APP terminals, and patient WeChat public account APP terminals, characterized in that: The data access of the county-level hospital doctor's APP and nursing APP requires qualification review, including both institutional access and physician access. The qualification review functions include business supervision of disease progress, qualification supervision, information security, service management, and the Internet hospital disease progress management supervision platform. The county-level township health center APP, village clinic APP, and patient WeChat public account APP send an application to the county-level hospital doctor's APP. After confirmation by the county-level hospital doctor's APP, the message is sent to the township health center doctor's or village doctor's APP. The confirmed application is uploaded to the nursing APP. After confirmation by the nursing APP, a bed is arranged and a message is sent to the township health center doctor's or village doctor's APP. The functions of the county-level doctor's APP include consultation, prescription, disease progress management, query, medical science popularization, message notification, and staff customization settings. The disease progress management function of the county-level doctor's APP also includes four sub-functions: submitting an application, confirming an application, in-hospital management, and post-discharge disease progress management.

2. The internet hospital disease management platform based on a county-level Grade II Class A hospital as described in claim 1, characterized in that: The internet hospital disease management platform covers county-level hospital physician terminals, county-level hospital nursing terminals, village clinics, township health centers, and community health services.

3. The internet hospital disease management platform based on a county-level Grade II Class A hospital as described in claim 1, characterized in that: The basic medical functions of the Internet hospital's disease management platform include treatment application (outpatient, inpatient, emergency), billing management, medication management, vital sign monitoring, and health record management.

4. The internet hospital disease management platform based on a county-level Grade II Class A hospital as described in claim 1, characterized in that... The architecture of the Internet hospital's disease management platform includes: 1) a positioning system; 2) a doctor and nurse application system; 3) data collection, analysis, and message push; 4) system management; 5) technology management; and 6) a personnel qualification, diagnosis and treatment behavior, and disease management system.

5. The internet hospital progress management platform based on a county-level Grade II Class A hospital as described in claim 1, characterized in that: The Internet hospital's disease management platform provides regulatory services, specifically including: 1) primary care supervision; 2) business supervision; and 3) platform supervision. Among these, business supervision includes disease management for pre-hospital application, in-hospital management, and post-hospital management; and platform supervision of order management includes functions such as accounting management, performance management, big data analysis, and disease classification.

6. The internet hospital disease management platform based on a county-level Grade II Class A hospital as described in claim 1, characterized in that... The application functions of the Internet hospital's disease management platform include: 1) intelligent triage; 2) online registration; 3) online payment; 4) access to test reports and images; 5) online consultation and online prescription; and 6) online diagnosis and treatment.

7. The internet hospital disease management platform based on a county-level Grade II Class A hospital as described in claim 1, characterized in that... The aforementioned Internet hospital disease management platform includes big data functions, specifically including: 1) data sharing and interconnection; 2) messaging and push platform; 3) access control; and 4) intelligent patient service platform.