Providing apparatus, providing method and program product

Abstract

Provided is a providing apparatus, a providing method, and a program product. A package product is provided in an appropriate manner. In a case where a user selects a package product in which a product group for coping with a prescribed problem is combined with a guidance group for coping with the prescribed problem using the product group, a providing apparatus according to the present application performs setting for contact between the user and a guide who performs guidance in the package product selected by the user. In addition, the providing apparatus acquires product group information indicating a product group selected based on a result of the contact and plan information indicating a plan for coping with the prescribed problem using the product group. Furthermore, the providing apparatus provides the user (U) with contents of the plan indicated by the plan information.

Description

Technical Field

[0001] This invention relates to a providing device, a providing method, and a program product. Background Technology

[0002] In recent years, with the rapid popularization of the Internet, e-commerce has flourished. For example, Patent Document 1 discloses the following technology: recommending package deals consisting of multiple goods based on the user's purchasing purpose.

[0003] Existing technical documents

[0004] Patent documents

[0005] Patent Document 1: Japanese Patent Application Publication No. 2005-182227 Summary of the Invention

[0006] The problem the invention aims to solve

[0007] However, the aforementioned prior art does not necessarily provide packaged goods in an appropriate manner.

[0008] For example, in the aforementioned prior art, product sets that meet the user's purpose are merely recommended as bundled products, without considering how to use these bundled products to achieve the user's purpose. Therefore, in the prior art, when a user desires to alleviate various physical discomforts associated with menstruation, premenstrual syndrome, or menopause, only product sets for addressing these symptoms are provided, without showing the user how to use these product sets to alleviate discomfort. As a result, the prior art may fail to achieve the user's purpose.

[0009] This application is made in view of the above circumstances, and its purpose is to provide packaged goods in an appropriate manner.

[0010] Solution for solving the problem

[0011] Regarding the providing device involved in this application, when a user selects a package deal consisting of a product group for addressing a specified problem and counseling for using that product group to address the specified problem, the providing device establishes a communication mechanism between the user and the counselor, wherein the counselor provides counseling based on the package deal selected by the user. Furthermore, the providing device acquires product group information and solution information; the product group information represents the product group selected based on the result of the communication, and the solution information represents a solution for using that product group to address the specified problem. Moreover, the providing device provides the user U with the content of the solution represented by the solution information.

[0012] The effects of the invention

[0013] According to one method of implementation, packaged goods can be provided in an appropriate manner. Attached Figure Description

[0014] Figure 1 This is a diagram illustrating an example of the processing flow involved in the implementation method.

[0015] Figure 2 This is an example of an image showing information about package deals offered on a website.

[0016] Figure 3 This is a flowchart illustrating an example of the process for providing packaged goods.

[0017] Figure 4 This is a flowchart illustrating an example of a progress confirmation process.

[0018] Figure 5 This is a diagram illustrating an example of the concept of a selected product group.

[0019] Figure 6 This is a diagram illustrating an example of an information processing system.

[0020] Figure 7 This is a diagram illustrating an example of the functional structure of the providing device.

[0021] Figure 8 This is a diagram showing an example of information registered in the package product information storage department.

[0022] Figure 9 This is a diagram showing an example of information registered in the sales information storage department.

[0023] Figure 10 This is a diagram showing an example of information registered in the user information storage unit.

[0024] Figure 11 This is a diagram showing an example of information registered in the Instructor Information Storage Department.

[0025] Figure 12 This is a flowchart illustrating an example of a process performed by a providing device.

[0026] Figure 13 This is a diagram illustrating an example of a hardware structure. Detailed Implementation

[0027] The following points will be clarified by the description in this specification and the accompanying drawings.

[0028] Regarding the providing device 100, when user U selects a package deal consisting of a product group for addressing a specified problem and guidance on using that product group to address the specified problem, the providing device 100 sets up communication between user U and guide C, where guide C provides guidance on the package deal selected by user U. Furthermore, the providing device 100 obtains product group information and solution information from guide C. The product group information represents the product group selected by guide C based on the communication result, and the solution information represents the solution for using that product group to address the specified problem. Moreover, the providing device 100 provides user U with the content of the solution represented by the solution information.

[0029] According to such a providing device 100, for example, when a user purchases a package of products to address various physical or psychological discomforts caused by menopause, the instructor can appropriately select a product group to alleviate these discomforts (specifically, at least one of the following: various herbal remedies, supplements, and other dietary products; non-woven products including absorbent items such as sanitary napkins and panty liners; low-frequency therapy devices for alleviating PMS; and auxiliary equipment such as aids for training) by facilitating communication between the instructor and the user. In particular, regarding herbal remedies, supplements, and other dietary products, the device 100 categorizes body patterns into multiple categories based on the user's physical characteristics, lifestyle, and the specific nature of the discomfort, and provides herbal remedies corresponding to each category. Therefore, the providing device 100 enables the selection of appropriate herbal remedies through dialogue between the user and an instructor addressing the discomfort to be resolved.

[0030] Additionally, the providing device 100 provides product group information to the distributor who provides the product group information to the user. Therefore, the providing device 100 is, for example, able to deliver the product group selected based on the result of the contact to the user.

[0031] Additionally, the providing device 100 sets up a chat room between the guide and the user. Therefore, the providing device 100 can, for example, enable the user and the guide to select product groups and plans based on a chat between them when purchasing package products.

[0032] Furthermore, the device 100 enables the instructor to appropriately select a plan that indicates how to alleviate discomfort through the use of such a product set (e.g., when to take traditional Chinese medicine, when to use assistive devices, schedules, methods of using assistive devices during training, usage time, etc.). For example, the device 100 enables the instructor to appropriately select a usage plan for the product set, such as when to take traditional Chinese medicine, supplements, and when to use assistive devices for training, based on the user U's lifestyle, etc.

[0033] Furthermore, the providing device 100 provides the delivery person D with product group information prepared by the instructor, thereby providing the appropriate product group to the user U. Simultaneously, it provides the solution information to the user U, for example, in the form of printed materials or digital content. Additionally, the providing device 100 can also notify the manager of the product warehouse of the product group information, enabling the manager to prepare the products represented by the product group information, while only informing the delivery person D of the information for the user who will be the destination of the delivery. As a result, the providing device 100 does not simply provide product groups to address problems, but is able to provide the user U with solutions related to the use of product groups suitable for the user U, along with the product group selected by the user U. Therefore, it can provide packaged goods to solve various problems such as discomfort in an appropriate manner.

[0034] In addition, the providing device 100 provides digital content showing the content of the plan represented by the plan information to the user terminal of the user U. Furthermore, the providing device 100 provides the plan information to the delivery person D, enabling the delivery person D to deliver a printed document containing the content of the plan represented by the plan information along with the product set. Therefore, the providing device 100 can appropriately assist the user U in using the product set to solve the problem in an appropriate manner.

[0035] Additionally, the providing device 100 acquires product group information, which represents the nonwoven fabric products selected by the instructor C and the quantity of those products among the nonwoven fabric products used to address the specified problem, as product group information. Therefore, the providing device 100 can appropriately provide the nonwoven fabric products selected by the instructor C based on a dialogue with the user U as a package deal.

[0036] In addition, the providing device 100 also acquires information on assistive products used to help address a specified problem when using the selected nonwoven product, as product group information. Therefore, the providing device 100 can present to the user U how to use the nonwoven product selected by the instructor C to address the problem, thus providing appropriate assistance in problem-solving.

[0037] In addition, the providing device 100 also acquires information representing at least one of the assistive devices and food / drinks as information representing the assistive product. Therefore, the providing device 100 can, for example, provide the user U with assistive devices such as training equipment selected by the instructor C for problem-solving, and various supplements, as a package deal.

[0038] In addition, the providing device 100 acquires information indicating the usage plan of the nonwoven fabric product and the auxiliary products as solution information. Therefore, the providing device 100 enables users who have purchased the package to appropriately use the nonwoven fabric product and the auxiliary products to address their problems.

[0039] Furthermore, the providing device 100 notifies the information processing device providing the specified chat service of the user U's identification information and the guide C's identification information in the prescribed chat service, thereby setting up a chat room between the user U and the guide C. Therefore, the providing device 100 can set up a chat room between a user U who has purchased a product package and an appropriate guide C, thereby enabling the provision of product packages corresponding to the user.

[0040] Furthermore, if the providing device 100 estimates that there is no specific package deal that user U is considering purchasing, it sets up a chat room between an advisor who suggests package deal selection and user U. Additionally, when user U visits a website selling package deals, the providing device 100 estimates whether user U is considering purchasing a specific package deal, and if it estimates that user U is not considering purchasing a specific package deal, it sets up a chat room between the advisor and user U.

[0041] For example, if user U visits a website selling bundled packages but does not click on or view an advertisement for a specific bundled package; if user U visits the website multiple times but does not purchase a bundled package; if user U searches for bundled packages multiple times but does not purchase any bundled packages; or if user U performs actions consistent with predefined conditions that suggest a concern about purchasing a bundled package, such as repeatedly browsing multiple bundled packages addressing a common problem, the providing device 100 estimates that there is no specific bundled package that user U is considering purchasing. Then, the providing device 100 can set up a chat room between a consultant who suggests bundled package selection and user U, allowing the consultant to suggest to user U what problem they want to solve and whether there is a bundled package that can address that problem.

[0042] Furthermore, the providing device 100 establishes a new chat room between the user U and the instructor C who selected the delivered product set, used to assist the user U in addressing specified problems using the product set delivered to the user U. Therefore, the providing device 100 can provide assistance after purchasing a product package. For example, the providing device 100 can confirm the actual usage method of the delivered product set, confirm the usage schedule, check the improvement status of various discomforts, and confirm the progress related to tasks such as training, to appropriately assist in solving problems using the product set.

[0043] Additionally, the providing device 100 acquires the newly selected solution information by the instructor C based on the chat in the new chat room as updated solution information, and provides the updated solution information to the user U. Therefore, the providing device 100 can appropriately assist the user in solving problems by presenting the updated solution content to the user after assisting in updating the solution.

[0044] Furthermore, the providing device 100 presents user U, who has visited a website selling package deals, with package deals selected based on information related to that user U. For example, the providing device 100 prioritizes presenting package deals that match the user's demographic attributes such as age and gender, psychological attributes, and issues such as discomfort encountered by the user with previously purchased package deals. Therefore, the providing device 100 is able to present appropriate package deals to the user.

[0045] Furthermore, the providing device 100 presents package deals selected based on the compatibility between information related to the user U and information about the guide C who selected the product group from each package deal. For example, the providing device 100 presents package deals selected based on the compatibility of the chat history between the user U and the guide C. Therefore, the providing device 100 is able to present package deals where the guide C, who is compatible with the user U, selects the product group and the plan.

[0046] Additionally, the providing device 100 sets up a chat room between the user U and one of multiple instructors C who provide guidance on the package of goods selected by the user U, based on prescribed rules. For example, in the case of multiple instructors providing guidance on the package of goods, the providing device 100 can select an instructor whose personality is compatible with the user U, so that the instructor can select the product group and plan.

[0047] Hereinafter, an example of a manner (hereinafter referred to as "Embodiment") for implementing the supply apparatus, supply method, program product related to the supply program, and storage medium for storing the supply program will be described in detail with reference to the accompanying drawings. Furthermore, the information processing apparatus, information processing method, and information processing program are not limited to this embodiment. In addition, in the following embodiments, the same reference numerals will be used to label the same parts, and repeated descriptions will be omitted.

[0048] [Implementation Method]

[0049] [1. Overview of the processes involved in the implementation method]

[0050] First, an overview of the processing involved in the implementation method will be provided. As a premise of the information processing involved in the implementation method, for example, a package deal consisting of multiple products is being sold. In this case, a package deal consisting of a group of products selected by the user according to their own purpose is provided.

[0051] On the other hand, many women, in particular, report physical discomforts such as urinary incontinence, insomnia, and skin problems that occur corresponding to different life stages, such as menstruation, preparing for pregnancy, pregnancy, childcare, and menopause, and thus seek services tailored to women's needs. Therefore, package deals are offered, for example, combining various products such as herbal medicines and supplements, non-woven fabric products including absorbent pads and panty liners, low-frequency therapy devices for alleviating PMS, and assistive devices for training.

[0052] However, simply providing packaged products is not adequate. For example, depending on the content and severity of the user's discomfort, appropriate combinations of food, assistive devices, and non-woven products are needed, and each has its own usage method. Therefore, users need to be shown how to use these product sets to alleviate discomfort. Furthermore, based on the user's work schedule and other lifestyle factors, it is necessary to optimize the timing of assistive device use for each user, and update the plan to determine whether discomfort is alleviated during the treatment.

[0053] Therefore, the information processing involved in the implementation provides a means of communication between the instructor and the corresponding product package. Through this communication, the selection of food and beverages, auxiliary equipment, and non-woven products appropriate to the user, as well as the optimization of the quantity of these product sets, are made. Furthermore, a solution for how to use these product sets to solve the problem is selected, such as the usage schedule and timing, training methods, and methods and timing for using auxiliary equipment, and this solution is presented to the user.

[0054] Here, Figure 1This diagram illustrates an example of the processing flow involved in the implementation. For example, the providing device 100 performing the processing involved in the implementation presents information about a package deal consisting of a product group for addressing a specified problem and guidance for using the product group to address the specified problem on the user terminal UT used by the user U (step S1). Furthermore, when multiple package deals exist, the providing device 100 may also calculate a matching score between the package deal and the user based on user attributes, etc., and present the package deals in an order corresponding to the matching score. In the matching logic, the matching score may also be calculated based on the user's purchase history, the purchase history of other users with similar attributes to the user, the evaluation history, whether the package deal addresses the user's discomfort, the compatibility of personalities based on the chat history between the user or a user with similar attributes (hereinafter sometimes referred to as "similar user") and the guide corresponding to the package deal, and the evaluation of the guide by the user or similar user, etc.

[0055] Then, when user U selects (purchases) a package deal from the presented package deal information (step S2), the providing device 100 selects the guide C for the package deal selected by user U (step S3). For example, the providing device 100 selects a guide (e.g., C2) from among the guides C1 to C3 corresponding to multiple package deals P1 to P3, which has been pre-associated with the package deal selected by the user. Here, the guide associated with the package deal refers to, for example, a guide qualified to provide various suggestions regarding the physical and mental discomforts of the user to be eliminated by the package deal. To give a more specific example, if user U selects a package deal for eliminating urinary incontinence caused by menopause, the providing device 100 selects a guide qualified in relation to urinary incontinence caused by menopause. Then, the providing device 100 determines the terminal CT2 used by the guide C2. In this case, the providing device 100 may also provide user U's information in advance for product group and plan selection as described later.

[0056] Then, the providing device 100 sets up a chat room between the user U and the guide C2 on the chat server 200, wherein the guide C2 provides guidance on the package selected by the user U (step S4). For example, the providing device 100 sends the user U's chat ID and the guide C2's chat ID from the chat service provided by the chat server 200 (hereinafter sometimes referred to as the "prescribed chat service") to the chat server 200 (e.g., via API) to enable chat between the user U and the guide C2. In addition, if the user U or the guide C2 does not have a chat ID from the prescribed chat service, the providing device 100 may also recommend that the user U or the guide C2 set a chat ID (e.g., for installing a chat application or registering a user) and obtain the chat ID set by the user U or the guide C2.

[0057] Additionally, based on the chat in the chat room, Instructor C2 selects product groups and solutions for using those product groups to address the specified problems (step S5). For example, Instructor C2 asks the user about the discomfort they want to eliminate (e.g., the type of discomfort such as urinary incontinence or insomnia, the severity of the discomfort, and the user's body type in Eastern medicine), and selects solutions such as product categories, quantities, usage methods, and schedules based on the inquiry results.

[0058] As a result of the chat, the providing device 100 obtains product group information and solution information from the instructor C2. The product group information represents the product group selected by the instructor C2, and the solution information represents the solution used to use the product group to deal with the specified problem (step S6).

[0059] Then, the providing device 100 provides the product group information and the plan information to the deliveryman D who delivers the product group represented by the product group information to the user U (step S7). For example, the providing device 100 sends the product group information and the plan information to the deliveryman terminal 300 used by the deliveryman D.

[0060] Delivery provider D retrieves the product group corresponding to the product group information. Additionally, delivery provider D prints the scheme indicated by the scheme information (step S8). Then, delivery provider D delivers the product group and the printed material showing the scheme to user U (step S9), and user U receives the delivered product group and printed material (step S10). As a result, user U can use the product group selected by instructor C2 and respond to any inconveniences according to the scheme selected by instructor C2. Furthermore, the scheme selected by instructor C2 can also be provided to user U as electronic data from providing device 100 or chat server 200. Furthermore, the described embodiment illustrates an example where delivery provider D owns a product warehouse and delivers directly from said product warehouse, but the embodiment is not limited to this. For example, a delivery service provider includes the concept of a person who provides product groups to the delivery service provider, i.e., the sender of the product group. In this case, the sender packages the product group indicated by the product group information and provides the package to the delivery service provider, thereby delivering the product group to the user.

[0061] Next, Figure 2 This is an example of an image showing information about package deals offered on a website. Figure 2 The image illustrates digital content showing information about the package deals presented in the user terminal UT during step S1. Figure 2 The example shown illustrates a package product called "30-Day Improved Sleep," designed to improve sleep quality in 30 days. Furthermore, variations of this package product are presented, with different plans related to its use. Figure 2 The website presents solutions for dealing with one problem in 7 days and solutions for dealing with multiple problems in 7 days. Similarly, on a website, information on the most popular packages can be prioritized (e.g., placed at the top of the screen, or presented with a larger display area than other packages). Furthermore, in addition to displaying information on a main package, the website can also arrange and display information on other related packages (e.g., packages to eliminate the same discomfort, packages offering similar product groups). These other related packages can be selected not only based on information related to the package but also on user information. For example, packages can be selected based on the user's search history, user attributes, purchase history of similar users, chat history, and the purchase ratio when making recommendations, and can also be sorted according to the order of this information.

[0062] Next, use Figure 3 This is an example of a process that illustrates the selection of package deals and the provision of package deal information to users. Figure 3This is a flowchart illustrating an example of the process for providing packaged goods. For example... Figure 3 As illustrated, the providing device 100 sets up a chat room with either the guide or the advisor based on whether the user U has purchased a package deal. Here, the guide corresponds to a package deal and selects the product group and plan for that package. Conversely, the advisor suggests to the user U which package deal to choose. The advisor can also be the guide corresponding to any package deal.

[0063] For example, if user U has purchased a package deal (step S101, "Yes"), the providing device 100 selects a dedicated guide corresponding to the package deal (step S102) and sets up a chat room between the dedicated guide and user U (step S103).

[0064] In the chat room, a dedicated mentor provides guidance (step S104). During the guidance, the dedicated mentor can select a product set that is appropriately personalized for the user U, as well as a plan for using the product set to address the specified problems. For example, the mentor can select, through chat, a plan for the category, quantity, usage method, and schedule of products such as non-woven products like sanitary napkins and incontinence pads, various traditional Chinese medicines, and supplements to address discomfort.

[0065] Next, the providing device 100 obtains information (package information) and plan information of the selected product group from the instructor (step S105). Additionally, the providing device 100 provides the product group information and plan information to the delivery person D who will deliver the product group represented by the product group information to the user U. For example, the providing device 100 sends the product group information and plan information to the delivery terminal 300 used by the delivery person D.

[0066] Delivery provider D retrieves the product group corresponding to the product group information. Additionally, delivery provider D prints the scheme information. Then, delivery provider D delivers the product group and the printed material showing the scheme to user U (step S106). Thus, the series of processes ends.

[0067] On the other hand, if user U does not purchase the package deal (step S101, "No"), it is estimated that user U is interested in the package deal but cannot select it. Therefore, the providing device 100 selects a consultant who can make suggestions related to the selection of the package deal and sets up a chat room between the consultant and user U, so that user U can select and purchase the package deal (step S107). Here, the consultant can be someone different from or the same as the guide. For example, the providing device 100 selects a consultant who is estimated to be able to help user U select and purchase the appropriate package deal based on user attributes, purchase history of similar users, chat history, purchase ratio when making suggestions, etc.

[0068] In the chat room, the advisor provides guidance (step S108). During this guidance, the advisor can recommend package deals based on user U's discomfort, the discomfort they wish to alleviate, and user U's lifestyle, or suggest which package deals would be best. If a suitable package deal exists for user U (step S109, "Yes"), the advisor recommends it to user U (step S111) and returns the process to step S101. Conversely, if no suitable product exists (step S109, "No"), the advisor regularly notifies user U of new product updates (step S110) and returns the process to step S101.

[0069] Furthermore, in the processing of step S101 described above, the providing device 100 can also branch the processing as follows: if the user U is considering making a purchase, a chat room is set up between the user U and the advisor. For example, if the providing device 100 estimates that there is no specific package deal that the user U is considering purchasing, a chat room is set up between the advisor who suggests the selection of a package deal and the user U. Additionally, when the user U visits a website selling package deals, the providing device 100 estimates whether the user U is considering purchasing a specific package deal, and if it estimates that the user U is not considering purchasing a specific package deal, a chat room is set up between the advisor and the user U.

[0070] For example, if user U visits a website selling bundled products but does not click on or view an advertisement for a specific bundled product; if user U visits the website multiple times but does not purchase a bundled product; if user U searches for bundled products multiple times but does not purchase any bundled products; or if user U performs actions consistent with predefined conditions that suggest a concern about purchasing a bundled product, such as repeatedly browsing multiple bundled products addressing a common problem, the providing device 100 estimates that there is no specific bundled product that user U is considering purchasing. Then, the providing device 100 sets up a chat room between a consultant who suggests the selection of a bundled product and user U. This allows the consultant to suggest to user U what kind of problem they want to solve and whether there is a bundled product that can address that problem.

[0071] in addition, Figure 4 This is a flowchart illustrating an example of a progress confirmation process. For example... Figure 4 As shown, after user U purchases the package, the providing device 100 sets up a chat room between user U and a dedicated instructor to assist user U in using the delivered product set to address specified issues. In the chat room, the dedicated instructor explains, for example, how to use the product set and the usage schedule (step S201). Additionally, the dedicated instructor inquires about user U's health status, such as the improvement of various discomforts, and their lifestyle habits, such as training (step S202).

[0072] The dedicated guide repeatedly chats with the user before receiving an answer to the question (step S203, "No"). If an answer is received (step S203, "Yes"), a new plan is selected based on the answer and set as the updated plan (step S204). The providing device 100 obtains the updated plan, provides the updated plan to the user U, and presents its content (coaching) (step S205).

[0073] Furthermore, when the appropriate time arrives (step S206, "No" → step S206, "Yes"), the dedicated mentor inquires about the progress (implementation status) of the provided solution (step S207). The dedicated mentor engages in repeated conversations until a response is received (step S208, "No"). Upon receiving a response (step S208, "Yes"), the process returns to step S204. Thus, the mentor can inquire about progress at designated times, adjust the solution, create updated solutions, and continuously assist in problem-solving. Therefore, it is possible to appropriately assist product teams in resolving problems.

[0074] Next, use Figure 5 This is an example illustrating the process by which a mentor selects product groups and solutions. Figure 5 This is a diagram illustrating an example of the concept of a selected product group. Alternatively, it can be set up as follows: Figure 5 The process shown demonstrates that device 100 utilizes a rule base or AI to perform the same functions as a guide. For example, when the guide selects a product group or solution, such as… Figure 5 As shown in step 1, the first step is to select the problem you want to solve. Figure 5 In the examples shown, urinary incontinence, sleep problems, and hot flashes are cited as problems to be solved, but the implementation methods are not limited to these. For example, any problem that can be solved could be related to dieting for weight loss, muscle training, beauty treatments, preparing for pregnancy, comprehensive care for enriching life, prenatal planning, eligibility, menstrual management, how to interact with pets (training methods, etc.), disease management, or boosting immunity.

[0075] When a question is set, such as Figure 5 As shown in step 2, under the guidance of the instructor, the symptoms (mild, moderate, severe) and causes (pelvic issues, inflammation, etc.) of the problem are identified. Then, based on the identified combination of problem and cause, the contents of the package (product set, quantity of product set, etc.) are determined. Next, the instructor inquires about the user's health condition and lifestyle habits to select a plan related to the use of the package's contents. For example, the instructor determines the timing of taking absorbent materials, traditional Chinese medicine, supplements, and various assistive devices.

[0076] [2. Structure of Information Processing Device]

[0077] Next, use Figures 6 to 11 The provisioning apparatus 100 involved in the implementation method will be described below. First, Figure 6 This is a diagram illustrating an example of an information processing system. The information processing system including the providing device 100 of the embodiment is configured such that the providing device 100, the chat server 200, the delivery terminal 300, and the user's terminal device T can communicate with each other via a network N.

[0078] then, Figure 7 This diagram illustrates an example of the functional structure of the providing device. For example... Figure 7 As shown, the providing device 100 includes a communication unit 110, a storage unit 120, and a control unit 130.

[0079] (Regarding the Ministry of Communications' 110)

[0080] The communication unit 110 is implemented, for example, through a NIC (Network Interface Card). Furthermore, the communication unit 110 is connected to the network N via wired or wireless means, for example, to send and receive information with the chat server 200, the delivery terminal 300, and the terminal device T.

[0081] (Regarding Storage Department 120)

[0082] The storage unit 120 is implemented, for example, by semiconductor storage elements such as RAM and flash memory, or storage devices such as hard disks and optical disks. The storage unit 120 includes a package product information storage unit 121, a sales information storage unit 122, a user information storage unit 123, and a guide information storage unit 124.

[0083] (Regarding the Package Product Information Storage Department 121)

[0084] The Package Product Information Storage Unit 121 stores information related to package products. Here, Figure 8 This diagram illustrates an example of information registered in the package product information storage department. Figure 8 The example shown includes items such as "Package ID", "Digital Content Data", "Symptoms", "Package Information", and "Guide ID".

[0085] "Package ID" represents the identification information used to identify the packaged product. "Digital Content Data" represents the actual data used to present the packaged product on the Web. "Coping Symptoms" represents the symptoms that can be addressed using the packaged product. For example, coping symptoms include urinary incontinence, sleep problems, hot flashes, etc. "Package Information" represents the actual data of the packaged product identified based on the "Package ID". "Instructor ID" represents the identification information used to identify the instructor.

[0086] (Regarding Sales Information Storage Department 122)

[0087] Sales Information Storage Department 122 stores sales-related information. Here, Figure 9 This diagram illustrates an example of information registered in the sales information storage department. Figure 9 The example shown includes items such as "Package ID", "User ID", "Purchase Date and Time", "Delivery Information", "Package Contents", and "Usage Plan".

[0088] "Package ID" represents the identification information used to identify the packaged product. "User ID" represents the identification information used to identify the user. "Purchase Date and Time" represents the date and time that the user with "User ID" purchased the packaged product. "Delivery Information" represents the delivery status (completed / incomplete) for the user with "User ID" who purchased the packaged product. "Package Contents" represents the product group that constitutes the packaged product identified by "Package ID". "Usage Plan" represents the plan selected by the user with "User ID".

[0089] (Regarding the User Information Storage Department 123)

[0090] The user information storage unit 123 stores information related to the user. Here, Figure 10 This is a diagram illustrating an example of information registered in the user information storage. Figure 10 The example shown includes items such as "User ID", "User Information", "Purchase History", and "Chat Account".

[0091] "User ID" represents identification information used to identify the user. "User Information" represents actual data related to the user identified by the "User ID." "User Information" includes, for example, the user's age and gender. "Purchase History" represents the user's history of purchasing package items identified by the "User ID." "Chat Account" represents the user's account used in the chat room set up on the chat server. Furthermore, the user information storage unit 123 can also register various historical records related to the use of the package item, such as the user's execution status of the usage plan, changes in their physical condition after use, evaluations of the package item, the usage plan, and the instructor, as usage history.

[0092] (Regarding the Instructor Information Storage Department 124)

[0093] The Instructor Information Storage Unit 124 stores information related to instructors. Here, Figure 11 This diagram illustrates an example of information registered in the instructor information storage department. Figure 11 The example shown includes items such as "Mentor ID", "Mentor Information", and "Chat Account".

[0094] "Guide ID" represents the identification information used to identify the guide. "Guide Information" represents the actual data related to the guide identified by the "Guide ID." The "Guide Information" may include, for example, the corresponding product or service package for that guide. "Chat Account" represents the account used by the guide identified by the "Guide ID" in the chat room set up on the chat server.

[0095] (Regarding Control Department 130)

[0096] return Figure 7 The control unit 130 is implemented by using RAM as a working area and executing various programs stored in the storage device inside the providing device 100, such as a CPU (Central Processing Unit) or MPU (Micro Processing Unit). Alternatively, the control unit 130 can be implemented using integrated circuits such as ASIC (Application Specific Integrated Circuit) or FPGA (Field Programmable Gate Array).

[0097] like Figure 7 As shown, the control unit 130 includes a presentation unit 131, a sales control unit 132, a selection unit 133, a setting unit 134, an acquisition unit 135, and a provisioning unit 136 to realize or perform the information processing functions and effects described below. Furthermore, the internal structure of the control unit 130 is not limited to... Figure 7 The structure shown can be any structure that performs the information processing described later, or it can be any other structure. Furthermore, the connection relationships between the various processing units within the control unit 130 are not limited to... Figure 7 The connection relationships shown can also be other connection relationships.

[0098] (Regarding the presentation section 131)

[0099] The presentation unit 131 presents users who have visited a website selling bundled products with bundled products selected based on information related to the user. Here, the bundled products are a combination of a product group for addressing a specific problem and guidance for using the product group to address the specific problem. For example, the presentation unit 131 uses the user ID of the user who visited the website selling bundled products and refers to the user information storage unit 123 to prioritize presenting bundled products that match the user's demographic attributes such as age and gender, psychological attributes, and symptoms addressed by bundled products previously purchased by the user on the user's terminal device T.

[0100] Furthermore, the presentation unit 131 can also present package deals selected based on the compatibility between information related to the user and information about the guide who selected the product group in each package deal. For example, the presentation unit 131 can also present package deals selected based on the compatibility of the chat history between the user and the guide. Thus, for example, it is possible to present to the user package deals in which the selection of product groups and plans was made by a guide who is compatible with the user's personality.

[0101] (Regarding Sales Control Department 132)

[0102] When a user selects any of the presented package deals and indicates a purchase, the sales control unit 132 executes the sales process to sell that package deal to the user. Furthermore, the sales control unit 132 stores sales-related information in the sales information storage unit 122. In addition, the sales control unit 132 can implement sales processing by executing settlement processes related to various well-known e-commerce transactions.

[0103] (Regarding Selection Section 133)

[0104] Selection unit 133 selects the exclusive mentor corresponding to the package purchased by the user. For example, if the user selects a package, selection unit 133 designates the mentor ID of the mentor associated with the package. Furthermore, if there are multiple mentor IDs, selection unit 133 can select any one of them using various selection logics. For example, selection unit 133 can also select the mentor of a package previously purchased by user U, or a mentor similar to that mentor (e.g., a mentor with similar reviews, a mentor highly rated by similar users of user U, or a mentor estimated to be compatible with user U based on chat history, etc.).

[0105] (Regarding Setting Section 134)

[0106] When a user selects a package deal that combines a product group for addressing a specific problem with guidance on using that product group to address the specific problem, the setting unit 134 configures communication between the user and the guide, whereby the guide provides guidance within the package deal selected by the user. For example, if the user selects any of the package deals presented by the presentation unit 131, the setting unit 134 sets up a chat room on the chat server 200 between the user and a dedicated guide for the package deal.

[0107] Specifically, the setting unit 134 notifies the information processing device providing the specified chat service of the user's identification information and the instructor's identification information in the prescribed chat service, thereby setting up a chat room between the user and the instructor. For example, the setting unit 134 sends the user's user ID and chat account, as well as the instructor's ID and chat account of the exclusive instructor for the package product, to the chat server 200 via API, to set up a chat room between the user and the instructor.

[0108] Furthermore, the setup unit 134 sets up a chat room with either the guide or the advisor based on whether the user U has purchased a package deal. Here, the guide corresponds to a package deal and selects the product group and plan for that package deal. Conversely, the advisor suggests to the user U which package deal to choose. The advisor can also be the guide corresponding to any package deal.

[0109] Additionally, the setting unit 134 can also set up a chat room between the user and the advisor when the user is considering making a purchase. For example, if the setting unit 134 estimates that there is no specific package product that the user is considering purchasing, it can set up a chat room between the advisor who makes suggestions on selecting a package product and the user U.

[0110] In addition, when a user visits a website that sells package deals, the setting unit 134 estimates whether the user is considering purchasing a specific package deal, and if it estimates that the user is not considering purchasing a specific package deal, it sets up a chat room between the suggester and the user.

[0111] For example, if user U visits a website selling bundled products but does not click on or view an advertisement for a specific bundled product, if user U visits the website multiple times but does not purchase a bundled product, if user U searches for bundled products multiple times but does not purchase any bundled products, or if user U performs actions consistent with predefined conditions that suggest they are troubled by purchasing a bundled product, such as repeatedly browsing multiple bundled products addressing a common problem, then the setting unit 134 estimates that there is no specific bundled product that user U is considering purchasing. Then, the setting unit 134 can set up a chat room between a consultant who suggests the selection of bundled products and user U, allowing the consultant to suggest to user U what problem they want to solve and whether there is a bundled product that can solve that problem.

[0112] Furthermore, the setting unit 134 establishes a new chat room between the user and the instructor who selected the delivered product set to assist the user in addressing specified problems using the product set delivered to the user. For example, when the product set of the package purchased by the user is delivered to the user through the processing of the delivery unit 136 (described later), the setting unit 134 establishes a chat room to assist in resolving problems using the delivered product set. This allows for confirmation of how to use the delivered product set, confirmation of the usage schedule, confirmation of improvements to various discomforts, and confirmation of progress related to tasks such as training, thereby assisting in resolving problems using the product set.

[0113] Additionally, the setting unit 134 can also set up a chat room between the user and one of the multiple instructors who provide guidance on the package product selected by the user, based on prescribed rules. For example, if there are multiple instructors providing guidance on the package product, a chat room can be set up between the user and an instructor whose personality is similar to the user.

[0114] (Regarding Acquisition Department 135)

[0115] The acquisition unit 135 acquires product group information and solution information from the instructor. The product group information represents the product group selected by the instructor based on chat in the chat room, and the solution information represents the solution used to address the specified problem using that product group. For example, the instructor saves the product group and solution of the package goods selected based on chat in the chat room in the sales information storage unit 122. The acquisition unit 135 acquires the product group and solution of the package goods selected by the instructor from the sales information storage unit 122.

[0116] For example, the acquisition unit 135 acquires product group information, which represents the nonwoven products selected by the instructor and the quantity of the nonwoven products used to address the specified problem, as product group information.

[0117] In addition, the acquisition unit 135 also acquires information on assistive products used to assist in addressing specified problems when using the selected nonwoven fabric product, as product group information. Specifically, the acquisition unit 135 also acquires information on at least one of auxiliary equipment and food and beverages, as information on assistive products. Furthermore, the acquisition unit 135 acquires information on usage plans for the nonwoven fabric product and assistive products, as program information.

[0118] (Regarding Department 136)

[0119] The providing unit 136 provides the product group information to the delivery person who will deliver the product group represented by the product group information to the user, and provides the user with the content of the plan represented by the plan information. For example, the providing unit 136 provides the user's user terminal with digital content showing the content of the plan represented by the plan information. Alternatively, the providing unit 136 provides the plan information to the delivery person so that the delivery person can deliver a printed material containing the content of the plan represented by the plan information along with the product group.

[0120] Specifically, the providing unit 136 provides solution information. For example, the providing device 100 sends product group information and solution information to the delivery terminal 300 used by the delivery person D. In addition, the providing device 100 can also send solution information to the user's user terminal.

[0121] The delivery person retrieves the product group corresponding to the product group information. Additionally, the delivery person prints the plan shown in the plan information. Then, the delivery person delivers the product group and the printed material showing the plan to the user. Furthermore, if the delivery person is a delivery service provider that only handles delivery, the delivery unit 136 can also notify the person picking up the product (e.g., the sender) of the product group information, and notify the delivery service provider of the user's address, which is the delivery destination. In this case, the sender picks up the product and provides it to the delivery service provider, thereby enabling the delivery of the product group to the user.

[0122] Furthermore, if the setting unit 134 sets up a new chat room to assist the user in addressing specified issues using the product set delivered to the user, the acquisition unit 135 acquires information about the newly selected solution by the instructor based on the chat in the new chat room as updated solution information. In this case, the provision unit 136 provides the updated solution information to the user.

[0123] [3. Processing Procedure]

[0124] Next, use Figure 12 This will explain the information processing process involved in the implementation method. Figure 12 This is a flowchart illustrating an example of a process performed by a providing device.

[0125] First, if there is access to a website selling bundled products from the user (step S301, "No" → "Yes"), the presentation unit 131 selects products based on information related to the user (step S302). For example, the presentation unit 131 uses the user ID of the user who accessed the website selling bundled products and refers to the user information storage unit 123 to list bundled products that match the user's demographic attributes such as age and gender, psychological attributes, and symptoms addressed by bundled products previously purchased by the user. Then, the presentation unit 131 presents the listed bundled products on the user's terminal device T (step S303).

[0126] If the user purchases any of the presented package items (step S304, "Yes"), the setting unit 134 sets up a chat room between the user and the instructor who provides guidance for the package item (step S305).

[0127] In the chat room, a dedicated mentor provides guidance. During this guidance, the mentor selects a product set appropriately personalized for the user U, as well as a solution for using that product set to address the specified problems. The mentor saves the product set and solution selected based on the chat in the chat room, for example, in the sales information storage unit 122.

[0128] Next, the acquisition unit 135 acquires product group information representing the product group selected by the instructor based on the chat in the chat room, and solution information representing the solution to use the product group to address the specified problem (step S306). For example, the acquisition unit 135 acquires product group information and solution information of the package product from the sales information storage unit 122.

[0129] Subsequently, the delivery unit 136 provides the delivery person who will deliver the product group represented by the product group information to the user with the product group information, the plan information, and the user information (step S307). Thus, the series of processes ends.

[0130] On the other hand, if the user does not purchase any of the presented package items (step S304, "No"), and if it is estimated that the user is considering purchasing (step S308, "Yes"), the setting unit 134 selects a guide (advisor) to suggest package item selection based on the user information (step S309). Furthermore, the setting unit 134 sets up a chat room between the guide and the user (step S310) and returns the process to step S301.

[0131] In addition, if the user does not purchase any of the presented package items (step S304, "No") and if the likelihood of the user making a purchase is low (step S308, "No"), the setting unit 134 returns the process to step S301.

[0132] [4. Deformation]

[0133] The contents of the packaged goods, the method for selecting product groups, and the processing performed by the providing device 100 described above are merely examples and are not limited to the above description. Below, an example of a variation of the above processing will be described; however, these descriptions are included within the scope of variations of the above embodiments, and the embodiments are not limited thereto.

[0134] [4-1. Examples of package deals]

[0135] The contents of the package deals can be arbitrary. For example, the package deals could be designed for women who suffer from urinary incontinence as they age, or different package deals could be offered based on the cause of urinary incontinence, such as weight, coughing, or sneezing. In other words, the providing device 100 can provide multiple package deals that address the same discomfort, but differ according to the cause of the discomfort or a combination of causes.

[0136] Additionally, product groups, program information, and user-specific actions for alleviating discomfort can be selected within the package. For example, in a package designed to address urinary incontinence, product groups and programs can be tailored to enable user U to perform actions such as contraction (strengthening pelvic floor muscles) and relaxation (reducing abdominal pressure). These could include, for example, training equipment selected by the instructor for contraction, herbal remedies, foods, supplements, and pads for addressing urinary incontinence.

[0137] Here, the selection of product groups and plans within the package can be arbitrarily set. For example, a basic set of products and plans can be pre-selected as a baseline plan within the package. Based on this basic plan, the instructor can either select products, add optional products, or select products from scratch. Furthermore, the instructor can also use the basic plan as a foundation to add plans more suitable for the user (e.g., additional product usage, additional training, etc.).

[0138] [4-2. On the selection of the plan]

[0139] The facilitator can develop a plan according to any approach, or select one based on a basic plan. The expectation here is that the facilitator, based on the results of their conversations with the user, will select a plan that is reasonable for the user, includes assessments to ensure the user feels the effects, and provides emotional support.

[0140] [4-3. About Chatting]

[0141] In the above example, the providing device 100 sets up a chat room between the instructor and the user, but the implementation is not limited to this. For example, the providing device 100 may also notify the instructor of the phone number of the user's portable phone, so that the instructor can call the user. In addition, the providing device 100 may also provide digital content for sharing the schedules of the instructor and the user, and adjust the schedule on the digital content to allow the instructor and the user to meet directly for consultation. In addition, the instructor and the user U can chat on any content, but it is generally expected to be limited to chat for selecting products and plans, recommendations based on professional knowledge, assistance, various guidance, and various sales scripts for purchasing package products. Therefore, for example, the chat server 200 may also analyze the chat content between the user U and the instructor, and issue a warning in the chat screen if it detects a conversation that does not comply with the rules related to the sale of package products (e.g., private chat).

[0142] Here, the content of the chat between the instructor and the user U includes suggestions for alleviating discomfort, exercise, lifestyle changes, and conversations to find the root cause. Additionally, the instructor confirms the degree of discomfort reduction and the progress of the program through regular chats, even after purchase, and adjusts the program based on periodic assessments and report preparation.

[0143] Here, the guide can also recommend repeat purchases of package deals based on the content of regular chats conducted after the purchase. For example, the guide can repeatedly recommend the same or similar products if discomfort persists, a new cause of discomfort is identified, or the plan is not progressing smoothly. Additionally, the guide can conduct satisfaction surveys through chat. The results of these satisfaction surveys become the user's evaluation of the guide and the package deals, which can be used for recommending package deals to users and selecting guides.

[0144] [4-4. Recommendations regarding communities]

[0145] In the absence of a suitable package deal for user U, the providing device 100 can also guide the user to a designated community. This community may be, for example, one corresponding to the inappropriate content the user wants to eliminate, or the user's attributes. When a new package deal corresponding to the aforementioned community is added, package deals can be recommended to users belonging to that community. Furthermore, by facilitating chat between users in the aforementioned community and guides or advisors corresponding to the community and addressing the inappropriate content, the needs of each user can be collected, allowing for efficient design of new package deals.

[0146] [4-5. Additional information regarding testing]

[0147] When purchasing a package deal, or even before purchasing one, the providing device 100 can recommend that the user undergo a test to collect information about the user U's physical and mental characteristics (especially those related to the discomfort they wish to address). For example, the providing device 100 may inquire about the discomfort the user U wants to resolve via chat, various web-based digital content, etc., and provide the user with test digital content corresponding to the obtained discomfort. For instance, the providing device 100 may collect this information by having the user input their physical and mental characteristics, the type of discomfort, and its severity into the test digital content. Then, the providing device 100 may estimate the type, severity, and cause of the user's discomfort based on the collected information, and recommend corresponding package deals and set up a chat with a guide associated with that package deal. Furthermore, the test digital content may be in the form of a medical consultation or an AI-based chat. Additionally, the test results can be provided to the guide when the user purchases a package deal for the purpose of customizing the package deal.

[0148] [4-6. On Selection Logic]

[0149] The optimization of product groups and plans within the package deals can be done on a per-user basis or by partitioning them according to user attributes. For example, the providing device 100 can categorize users into multiple partitions based on user attributes, purchase history, chat content, and the attributes of highly rated guides. Then, the guide can optimize the product groups and plans within the package deals based on the user's partition. Alternatively, the providing device 100 can also select basic product groups and plans within the package deals based on the user's partition and present these basic product groups and plans to the guide, who can then make detailed adjustments based on the user's needs.

[0150] [4-7. Recommendations made using AI]

[0151] The processing described above, which is performed by the guide or advisor, can also be achieved by the providing device 100 using a rule base or AI. For example, the providing device 100 can also perform information processing as a guide or advisor by using LLM technologies such as GPT, and by using prompts based on user information, package products, candidates for selected product groups, and basic policy guidelines of the plan to optimize the selection of product groups, plan selection, and suggestion generation for the user.

[0152] [4-8. About Recommendation Logic]

[0153] When recommending package deals to users, the providing device 100 can select package deals based on arbitrary recommendation logic. For example, the providing device 100 can prioritize recommending package deals for addressing discomfort that correspond to attributes such as the user's age, or package deals previously purchased by similar users. Furthermore, the providing device 100 can recommend package deals associated with mentors highly rated by the user, or package deals associated with mentors highly rated by similar users. Additionally, the providing device 100 can calculate a matching score between the user and mentor based on their chat history, using a model learned to output a matching score when user and mentor attributes are input, to calculate a score representing the compatibility between the user and mentor. Package deals with higher scores are then recommended with greater priority by the providing device 100.

[0154] [5. Other]

[0155] All or part of the processes described above as being performed automatically can also be performed manually. Conversely, all or part of the processes described as being performed manually can be performed automatically using known methods. Furthermore, information including the processing procedures, specific names, various data, and parameters shown in the above text and figures can be arbitrarily changed, unless specifically stated otherwise. For example, the information shown in the figures is not limited to the information illustrated.

[0156] Furthermore, the structural elements of the devices illustrated are functional conceptual elements and do not necessarily need to be physically configured as shown in the illustrations. That is, the specific distribution / integration of the devices is not limited to the illustrated method. Additionally, all or part of each structural element can be functionally or physically distributed / integrated in any unit according to various loads, usage conditions, etc. Furthermore, the aforementioned processes can be appropriately combined and implemented within a non-contradictory framework.

[0157] [6. Hardware Structure]

[0158] Furthermore, the providing device 100 involved in the above-described embodiments, for example, is provided by means of... Figure 13 The structure shown is implemented by computer 1000. Figure 13 This diagram illustrates an example of the hardware structure. The computer 1000 is connected to the output device 1010 and the input device 1020. The arithmetic unit 1030, the buffer memory 1040, the memory 1050, the output IF (Interface) 1060, the input IF 1070, and the network IF 1080 are connected via the bus 1090.

[0159] The arithmetic unit 1030 performs various processes based on programs stored in the buffer memory 1040 and the memory 1050, as well as programs read from the input device 1020. The buffer memory 1040 is a buffer memory such as RAM that stores data used by the arithmetic unit 1030 for various operations at a time. The memory 1050 is a storage device that registers data used by the arithmetic unit 1030 for various operations and various databases; it is a memory implemented using ROM (Read Only Memory), HDD (Hard Disk Drive), flash memory, or the like.

[0160] Output IF 1060 is an interface for sending information intended for output to output devices 1010, such as monitors and printers, and can be implemented via standard connectors such as USB (Universal Serial Bus), DVI (Digital Visual Interface), and HDMI (High Definition Multimedia Interface). On the other hand, input IF 1070 is an interface for receiving information from various input devices 1020, such as mice, keyboards, and scanners, and can be implemented via USB, for example.

[0161] For example, the input device 1020 can also be implemented using a device that reads information from optical recording media such as CDs (Compact Discs), DVDs (Digital Versatile Discs), and PDs (Phase Change Rewritable Disks), as well as optical-magnetic recording media such as MOs (Magneto-Optical Disks), magnetic tape, magnetic recording media, or semiconductor memory. Alternatively, the input device 1020 can also be implemented using an external storage medium such as a USB flash drive.

[0162] The network IF 1080 has the following functions: receiving data from other devices via network N and sending the data to the computing device 1030; in addition, sending data generated by the computing device 1030 to other devices via network N.

[0163] Here, the arithmetic unit 1030 controls the output device 1010 and the input device 1020 via the output IF 1060 and the input IF 1070. For example, the arithmetic unit 1030 loads a program from the input device 1020 and the memory 1050 into the buffer memory 1040 and executes the loaded program. For example, when the computer 1000 functions as an information processing device 200, the arithmetic unit 1030 of the computer 1000 implements the function of the control unit 230 by executing the program loaded into the buffer memory 1040.

[0164] The embodiments of this application have been described in detail above with reference to several accompanying drawings, but these are merely illustrative. The invention can be implemented in other ways, represented by the manner described in the disclosure of the invention and based on the knowledge of those skilled in the art, through various modifications and improvements.

[0165] (Postscript 1)

[0166] A providing device, characterized in that it comprises:

[0167] In the setting unit, when a user selects a package product that combines a product set for addressing a specified problem with instructions for using the product set to address the specified problem, the setting unit performs settings for communication between the user and the instructor, wherein the instructor provides instructions from the package product selected by the user.

[0168] The acquisition department acquires product group information and solution information, wherein the product group information represents the product group selected based on the results of the communication, and the solution information represents a solution for using the product group to address the specified problem; and

[0169] The provider provides the user with the content of the solution represented by the solution information.

[0170] (Postscript 2)

[0171] The providing device according to Appendix 1 is characterized in that,

[0172] The providing unit provides the product group information to the delivery person, wherein the delivery person provides the product group represented by the product group information to the user.

[0173] (Note 3)

[0174] The providing device according to Appendix 1 or 2 is characterized in that,

[0175] The settings unit configures a chat room between the user and the instructor as a setting for communication.

[0176] (Postscript 4)

[0177] The providing device according to any one of Appendices 1 to 3 is characterized in that,

[0178] The providing unit provides the user's user terminal with digital content that shows the content of the scheme represented by the scheme information.

[0179] (Note 5)

[0180] The providing device according to any one of Appendices 1 to 3 is characterized in that,

[0181] The providing unit provides the delivery person with the scheme information so that the delivery person can deliver a printed material containing the content of the scheme represented by the scheme information together with the product group.

[0182] (Note 6)

[0183] The providing device according to any one of Appendices 1 to 5 is characterized in that,

[0184] The acquisition unit acquires product group information representing the nonwoven products selected by the instructor and the quantity of the nonwoven products used to address the specified problem, as the product group information.

[0185] (Note 7)

[0186] The providing device according to Appendix 6 is characterized in that,

[0187] The acquisition unit also acquires information on assistance products that provide assistance in addressing the specified problems using the selected nonwoven fabric product, as product group information.

[0188] (Note 8)

[0189] The providing device according to Appendix 7 is characterized in that,

[0190] The acquisition unit also acquires information representing at least one of the assistive devices and food and beverages, as information representing the assistive product.

[0191] (Note 9)

[0192] The providing device according to Appendix 7 is characterized in that,

[0193] The acquisition unit acquires information representing the usage plan of the nonwoven fabric product and the auxiliary product, and uses this information as the solution information.

[0194] (Postscript 10)

[0195] The providing device according to any one of Appendices 1 to 9 is characterized in that,

[0196] The setting unit notifies the information processing device providing the specified chat service of the user's identification information and the instructor's identification information in the specified chat service, thereby setting up a chat room between the user and the instructor.

[0197] (Postscript 11)

[0198] The providing device according to any one of Appendices 1 to 10 is characterized in that,

[0199] If it is estimated that there is no specific package that the user is considering purchasing, the settings unit sets up a chat room between the suggester who recommends the selection of the package and the user.

[0200] (Postscript 12)

[0201] The providing device according to Appendix 11 is characterized in that,

[0202] When a user visits a website that sells the package deal, the setting unit estimates whether the user is considering purchasing the specific package deal, and if it estimates that the user is not considering purchasing the specific package deal, it sets up a chat room between the suggester and the user.

[0203] (Postscript 13)

[0204] The providing device according to any one of Appendices 1 to 12 is characterized in that,

[0205] The settings section establishes a new chat room between the user and a mentor who has selected the delivered product set to assist the user in addressing the specified issues using the product set delivered to the user.

[0206] (Postscript 14)

[0207] The providing device according to Appendix 13 is characterized in that,

[0208] The acquisition unit acquires the newly selected plan information by the instructor based on the new chat room, and uses it as the updated plan information.

[0209] The providing unit provides the update scheme information to the user.

[0210] (Postscript 15)

[0211] The providing device according to any one of Appendices 1 to 14 is characterized in that,

[0212] It also has a presentation unit that presents a selected package of goods based on information related to the user to a user who has visited a website that sells the package of goods.

[0213] (Postscript 16)

[0214] The providing device according to Appendix 15 is characterized in that,

[0215] The presentation unit displays package items selected based on the degree of fit between information related to the user and information of the guide who selected the product group in each package item.

[0216] (Postscript 17)

[0217] The providing device according to Appendix 16 is characterized in that,

[0218] The presentation unit displays package deals selected based on the compatibility of the chat history between the user and the guide.

[0219] (Postscript 18)

[0220] The providing device according to any one of Appendices 1 to 17 is characterized in that,

[0221] The settings unit establishes a chat room between the user and one of multiple guides selected based on prescribed rules to provide guidance on the package products chosen by the user.

[0222] (Postscript 19)

[0223] A method of providing, performed by a providing device, characterized in that it includes the following steps:

[0224] In the setup process, if a user selects a package of products that combines a product group for addressing a specified problem with instructions for using the product group to address the specified problem, a setup is made for communication between the user and the instructor, wherein the instructor provides instructions from the package of products selected by the user.

[0225] The process involves acquiring product group information and solution information, whereby the product group information represents the product group selected based on the results of the communication, and the solution information represents a solution used to address the specified problem using that product group; and

[0226] The process involves providing the user with the content of the solution represented by the solution information.

[0227] (Postscript 20)

[0228] A program product characterized in that it is used to cause a computer to perform the following process:

[0229] In the setup process, if the user selects a package that combines a product group for addressing a specified problem with guidance for using the product group to address the specified problem, a setup is made for communication between the user and the guide, wherein the guide provides guidance from the package selected by the user.

[0230] The acquisition process involves acquiring product group information and solution information, wherein the product group information represents the product group selected based on the results of the communication, and the solution information represents the solution used to address the specified problem using that product group; and

[0231] The process provides the user with the content of the scheme represented by the scheme information.

[0232] (Postscript 21)

[0233] A storage medium, registered with a program, characterized in that it is used to cause a computer to perform the following process:

[0234] In the setup process, if the user selects a package that combines a product group for addressing a specified problem with guidance for using the product group to address the specified problem, a setup is made for communication between the user and the guide, wherein the guide provides guidance from the package selected by the user.

[0235] The acquisition process involves acquiring product group information and solution information, wherein the product group information represents the product group selected based on the results of the communication, and the solution information represents the solution used to address the specified problem using that product group; and

[0236] The process provides the user with the content of the scheme represented by the scheme information.

[0237] Explanation of reference numerals in the attached figures

[0238] 100: Providing device; 110: Communication unit; 120: Storage unit; 121: Package product information storage unit; 122: Sales information storage unit; 123: User information storage unit; 124: Instructor information storage unit; 130: Control unit; 131: Presentation unit; 132: Sales control unit; 133: Selection unit; 134: Setting unit; 135: Acquisition unit; 136: Providing unit; 200: Chat server; 300: Delivery terminal.

Claims

1. A providing device, characterized in that, have: In the setting unit, when a user selects a package product that combines a product set for addressing a specified problem with instructions for using the product set to address the specified problem, the setting unit performs settings for communication between the user and the instructor, wherein the instructor provides instructions from the package product selected by the user. The acquisition department acquires product group information and solution information, wherein the product group information represents the product group selected based on the results of the communication, and the solution information represents a solution for using the product group to address the specified problem; and The provider provides the user with the content of the solution represented by the solution information.

2. The providing device according to claim 1, characterized in that, The providing unit provides the product group information to the delivery person, wherein the delivery person provides the product group represented by the product group information to the user.

3. The providing device according to claim 2, characterized in that, The settings unit configures a chat room between the user and the instructor as a setting for communication.

4. The providing device according to claim 1, characterized in that, The acquisition unit acquires product group information representing the selected nonwoven products and the quantity of the nonwoven products used to address the specified problem, as the product group information.

5. The providing device according to claim 4, characterized in that, The acquisition unit acquires information representing the usage plan of the nonwoven fabric product and the auxiliary product, and uses this information as the solution information.

6. The providing device according to claim 3, characterized in that, The setting unit notifies the information processing device providing the specified chat service of the user's identification information and the instructor's identification information in the specified chat service, thereby setting up a chat room between the user and the instructor.

7. The providing apparatus according to claim 6, characterized in that, The settings section establishes a new chat room between the user and a mentor who has selected the delivered product set to assist the user in addressing the specified issues using the product set delivered to the user.

8. The providing device according to claim 1, characterized in that, It also has a presentation unit that presents a selected package of goods based on information related to the user to a user who has visited a website that sells the package of goods.

9. A method of providing, performed by a providing device, characterized in that it includes the following steps: In the setup process, if the user selects a package deal consisting of a product set for addressing a specified problem and instructions for using that product set to address the specified problem, a setup is performed to establish communication between the user and the instructor. The instructor provides guidance on the package of goods selected by the user; The process involves obtaining product group information and solution information, whereby the product group information represents the product group selected based on the results of the communication, and the solution information represents the solution used to address the specified problem using the product group. as well as The process involves providing the user with the content of the solution represented by the solution information.

10. A program product, characterized in that, Used to cause the computer to perform the following procedures: In the setup process, if the user selects a package that combines a product group for addressing a specified problem with guidance for using the product group to address the specified problem, a setup is made for communication between the user and the guide, wherein the guide provides guidance from the package selected by the user. The acquisition process involves acquiring product group information and solution information, wherein the product group information represents the product group selected based on the results of the communication, and the solution information represents the solution used to address the specified problem using that product group; and The process provides the user with the content of the scheme represented by the scheme information.

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