A new medical operation management platform
By integrating multiple modules into a medical and nursing operation management platform, the problems of fragmented functions and data lag in the medical and nursing management system have been solved. It has achieved full-process integration, real-time data display, and hierarchical permission management, thereby improving operational efficiency and service quality.
Patent Information
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- WEIHU (SUZHOU) HEALTH TECH CO LTD
- Filing Date
- 2026-01-09
- Publication Date
- 2026-05-29
AI Technical Summary
The existing medical and nursing management system has fragmented functions, lagging data statistics, poor service adaptability, crude permission management, and insufficient mobile terminal adaptation, making it difficult to meet the requirements of full-process integration, real-time data display, diversified service needs, and data security.
A novel medical and nursing operation management platform was designed, integrating multiple modules such as order management, settlement, long-term care insurance, and VIP services. It supports three-level regional filtering, real-time data statistics and trend analysis, hierarchical permission management, convenient mobile service access, and intelligent alarm monitoring.
It achieves integrated management across the entire process, improves operational efficiency, meets diverse service needs, ensures data security, increases service response speed, and reduces operational risks.
Smart Images
Figure CN122117280A_ABST
Abstract
Description
Technical Field
[0001] This invention relates to the field of nursing station operation and management technology, specifically to a novel medical and nursing operation and management platform. Background Technology
[0002] With the marketization and professionalization of healthcare services, traditional healthcare management methods have gradually revealed their shortcomings: First, functions are fragmented, with most management systems only covering a single aspect (such as order management or personnel management), lacking full-process integration, resulting in data fragmentation, requiring cross-system operations, and low efficiency; Second, data statistics are lagging, unable to display core data such as institutions, personnel, and orders in real time, and trend analysis functions are weak, making it difficult to support operational decisions; Third, service adaptability is poor, lacking management functions for specific needs such as long-term care insurance and VIP services, failing to meet diverse healthcare service scenarios; Fourth, permission management is crude, lacking a hierarchical authorization mechanism, easily leading to chaotic operation permissions and affecting data security; Fifth, mobile terminal adaptation is insufficient, users and nurses cannot easily access service entry points and to-do reminders, reducing service response speed and failing to meet the healthcare operation needs of "efficient collaboration, precise management, and full-scenario coverage". Summary of the Invention
[0003] This invention provides a novel medical and nursing operation management platform that solves the problems of existing medical and nursing management systems, such as fragmented functions, lagging data statistics, poor service adaptability, crude permission management, and insufficient mobile terminal adaptation. It achieves integrated management of the entire process and improves operational efficiency and service quality.
[0004] To address the aforementioned technical problems, this invention provides a novel medical and nursing operations management platform, comprising: The management panel module integrates an order management unit, a settlement management unit, a long-term care insurance management unit, a VIP service unit, an alarm monitoring unit, a content management unit, an organization management unit, a user management unit, an insurance management unit, a message management unit, a statistical analysis unit, a permission management unit, and a system management unit. The management panel module is also equipped with a regional filtering and query component, which supports three levels of regional filtering. The to-do item tracking module communicates with the management panel module to display the quantity information of items pending review, items pending dispatch, items pending service, items pending refund, and alarm items in real time. The data statistics module, in conjunction with the management panel module and the to-do item tracking module, is used to statistically analyze and display the cumulative data of the number of institutions, nurses, users, service recipients, and order amounts, and at the same time generate trend statistics on the number of new nurses, new users, and orders in the past week. The service management module is used to manage the service entry points for medical care, traditional Chinese medicine care, chronic disease management, medical escort, long-term care insurance appointments, VIP family care, family doctor services, and the online store. The alarm monitoring module is used to collect and display the number of alarm information in real time, and it works in conjunction with the to-do item tracking module to realize the to-do flow of alarm items.
[0005] Furthermore, the number of items pending review, items pending dispatch, items pending service, items pending refund, and alarm items displayed in the to-do item tracking module can all be clicked to jump to the details processing page of the corresponding item.
[0006] Furthermore, the cumulative data in the data statistics module can be filtered and viewed by time dimension.
[0007] Furthermore, the data statistics module displays the trend statistics for the most recent week in the form of a line chart. The vertical axis of the line chart represents the quantity value, and the horizontal axis represents the date dimension within the week. The module also supports hovering the mouse to view the specific values for each day.
[0008] Furthermore, the service management module also integrates a partner hospital display unit to display a list of partner hospitals that provide medical support. The list of partner hospitals is linked with the long-term care insurance appointment and medical escort service units to achieve the association and matching of services with partner institutions.
[0009] Furthermore, the alarm monitoring module is equipped with an alarm threshold setting unit. When the number of alarm messages exceeds the preset threshold, it automatically triggers an audible and visual alert or sends an SMS notification to the platform administrator. The alarm information details include the alarm type, the time of occurrence, and information about the associated service objects.
[0010] Furthermore, the management panel module also integrates an assessment form management unit, which is used to generate and manage medical and nursing service assessment forms. The assessment form management unit is linked with the service management module to realize the automatic push and collection statistics of assessment forms after the service is completed.
[0011] Furthermore, it also includes a mobile terminal display module, which includes four core navigation bars: "Home", "Service", "Customer Service" and "My". The "Service" navigation bar corresponds to all service entry points of the service management module, and the "My" navigation bar integrates personal order query, to-do reminders and points management functions.
[0012] Furthermore, the long-term care insurance management unit includes a long-term care insurance appointment portal, a long-term care insurance eligibility verification unit, and a long-term care insurance service record unit. The long-term care insurance service record unit is used to store the number of long-term care insurance services, service duration, and service content of the storage object, and supports exporting long-term care insurance service statistical reports for verification by the medical insurance department.
[0013] Furthermore, the permission management unit adopts a role-based hierarchical authorization mechanism, with roles including super administrator, regional administrator, institution administrator, nurse end user, and ordinary user. Different roles correspond to different units in the management panel module in terms of operation permissions.
[0014] The beneficial effects of this invention are as follows: 1. Full-process integration to improve operational efficiency: The management panel module integrates 13 core management units, covering the entire process of orders, settlements, and long-term care insurance. It works with the to-do item tracking module to achieve data interoperability without cross-system operations. Clicking on to-do items will jump to the details page, reducing operation steps and significantly improving operational efficiency, thus solving the problem of fragmented functions.
[0015] 2. Real-time data statistics to support accurate decision-making: The data statistics module links multiple modules to display cumulative data and weekly trend data in real time. Time filtering and line chart visualization functions help operators quickly grasp the dynamics of the organization, personnel, and orders, solve the problem of data lag, and provide data support for decision-making.
[0016] 3. Multi-scenario service adaptation to meet diverse needs: The service management module covers 8 types of medical and nursing services, integrates long-term care insurance appointment and cooperation hospital linkage functions, and the long-term care insurance management unit supports qualification review and report export. It adapts to multiple scenarios such as medical care and long-term care insurance, solves the problem of poor service adaptability, and meets the needs of different users.
[0017] 4. Hierarchical permission management to ensure data security: The permission management unit grants permissions according to roles, clearly defining the operation permissions from super administrators to ordinary users, avoiding unauthorized operations, ensuring platform data security, solving the problem of crude permission management, and adapting to multi-level management needs.
[0018] 5. Easy mobile adaptation and improved service response speed: The four navigation bars of the mobile display module enable quick access to service entry and personal functions, and the to-do reminder function ensures timely response from nurses and users, solving the problem of insufficient mobile adaptation and improving service response efficiency.
[0019] 6. Intelligent alarm linkage reduces operational risks: The alarm monitoring module collects alarm information in real time, and threshold-triggered reminders are linked with the pending task flow. Administrators can quickly obtain alarm details and handle them, reducing potential risks and solving the problem of untimely monitoring response. Attached Figure Description
[0020] Figure 1 This is a block diagram of the core management module layer structure of the present invention.
[0021] Figure 2 This is a block diagram of the functional support module layer structure of the present invention.
[0022] Figure 3 This is a block diagram of the mobile terminal extension layer structure of the present invention.
[0023] Figure 4 This is a block diagram of the key unit refinement layer structure of the present invention. Detailed Implementation
[0024] The present invention will be further described below with reference to the accompanying drawings and specific embodiments, so that those skilled in the art can better understand and implement the present invention. However, the embodiments described are not intended to limit the present invention.
[0025] Reference Figures 1 to 4 As shown, an embodiment of a novel medical and nursing operation management platform of the present invention includes a management panel module, a to-do item tracking module, a data statistics module, a service management module, an alarm monitoring module, and a mobile terminal display module.
[0026] The management panel module integrates order management, settlement management, long-term care insurance management, VIP service, alarm monitoring, content management, institution management, user management, insurance management, message management, statistical analysis, permission management, system management, and assessment form management units. The management panel module is equipped with a regional filtering and query component, supporting three levels of regional filtering. The long-term care insurance management unit includes a long-term care insurance appointment portal, a long-term care insurance eligibility verification unit, and a long-term care insurance service record unit. The long-term care insurance service record unit stores the number of long-term care insurance services provided by the storage service recipients, service duration, and service content, and supports exporting long-term care insurance service statistical reports for verification by the medical insurance department. The permission management unit adopts a role-based hierarchical authorization mechanism, with roles including super administrator, regional administrator, institution administrator, nurse user, and ordinary user. Different roles correspond to different operation permissions in different units of the management panel module. The assessment form management unit is used to generate and manage medical and nursing service assessment forms, and it works in conjunction with the service management module to automatically push and collect statistical data on assessment forms after service completion.
[0027] The to-do item tracking module and the management panel module communicate with each other to display the number of items pending review, items pending dispatch, items pending service, items pending refund, and alarm items in real time. The number of items pending review, items pending dispatch, items pending service, items pending refund, and alarm items displayed in the to-do item tracking module can all be clicked to jump to the details processing page of the corresponding item.
[0028] The data statistics module works in conjunction with the management panel module and the to-do item tracking module to collect and display cumulative data on the number of institutions, nurses, users, service recipients, and order amounts. It also generates trend statistics on the number of new nurses, new users, and orders in the past week. The cumulative data in the data statistics module can be filtered and viewed by time dimension. The trend statistics for the past week in the data statistics module are displayed in the form of a line chart, with the vertical axis representing the quantity value and the horizontal axis representing the date dimension within the week. The module also supports hovering the mouse to view the specific values for each day.
[0029] The service management module is used to manage the service entry points for medical care, traditional Chinese medicine care, chronic disease management, medical escort, long-term care insurance appointment, VIP family care, family doctor services, and the online store. The service management module also integrates a partner hospital display unit to display the list of partner hospitals that provide medical support. The list of partner hospitals is linked with the long-term care insurance appointment and medical escort service units to achieve the association and matching of services with partner institutions.
[0030] The alarm monitoring module is used to collect and display the number of alarm information in real time, and it works in conjunction with the to-do item tracking module to realize the to-do flow of alarm items. The alarm monitoring module is equipped with an alarm threshold setting unit. When the number of alarm information exceeds the preset threshold, it will automatically trigger an audible and visual reminder or SMS notification to the platform administrator. The alarm information details include alarm type, occurrence time and related service object information.
[0031] The mobile display module includes four core navigation bars: "Home", "Service", "Customer Service" and "My". The "Service" navigation bar corresponds to all service entry points of the service management module, while the "My" navigation bar integrates personal order inquiry, to-do reminders and points management functions.
[0032] The working principle and specific operation process of this invention are as follows: 1. Platform initialization and permission configuration The super administrator logs into the management panel module and completes the platform initialization: sets basic platform parameters (such as service time range and settlement cycle) through the system management unit; assigns permissions to different roles through the permission management unit, for example, the super administrator has full unit operation permissions, the regional administrator can only operate the institution management and order management units of the corresponding region, and nurse users can only view their personal service orders and to-do items; configures three-level regional information (such as province-city-district) through the regional filtering and query component to complete the regional hierarchy.
[0033] 2. Daily Operations Management (Taking the operation of an organization administrator as an example) Organization administrators can log in to the management panel module, select their region using the region filtering and query component, and view the organization's data. Order and Service Management: View pending orders in the Order Management unit, click on the number of pending orders (from the To-Do Items Tracking module) to jump to the details page, and assign nurses to the orders; through the "Long-Term Care Insurance Appointment" entry in the Service Management module, link the partner institutions in the Partner Hospitals display unit to make appointments for long-term care insurance services for the service recipients; Data monitoring: In the data statistics module, you can view the cumulative data of the number of nurses, users, and order amount of this organization. You can filter by the time dimension by "month" and view the trend of new nurses and orders in the past week through the line chart to analyze the operation. Assessment Form Management: Generate a "Medical and Nursing Service Assessment Form" through the assessment form management unit, set the form push rules (automatically pushed 1 hour after the service is completed), and the system will automatically push the form to the user after the service is completed. After the form is collected, the form completion rate and satisfaction data can be viewed in the statistical analysis unit.
[0034] 3. Handling Pending Tasks (Taking the Nurse's Approach as an Example) Nurses can view to-do reminders through the "My" navigation bar on the mobile app, or check the number of pending tasks in the to-do tracking module in the management panel: Clicking on the number of pending services will take you to the details page, where you can view information about the service recipients, service types (such as chronic disease management), and service times. After the service is completed, submit the service record through the corresponding entry in the "Service" navigation bar on the mobile device. The system will automatically trigger the evaluation form push (from the evaluation form management unit). If you receive an alarm notification (such as a temporary change of service time for the service recipient), click to jump to the details page and adjust the service arrangements according to the alarm information (type, time, associated recipient).
[0035] 4. Special Management of Long-Term Care Insurance Operations staff work through the long-term care insurance management unit in the management panel module: Service recipients submit their applications through the "Long-Term Care Insurance Appointment" entry in the "Services" navigation bar on the mobile app. Operations staff review the application materials in the Long-Term Care Insurance eligibility review unit, and a service order is generated after the review is approved. After completing long-term care insurance services, nurses fill in the number of services, duration, and content in the long-term care insurance service record unit, and the system automatically stores the data; At the end of each month, operations staff export long-term care insurance service statistical reports and submit them to the medical insurance department for verification to ensure that the service data is compliant.
[0036] 5. Alarm monitoring and emergency response The platform administrator monitors the number of alarm messages in the alarm monitoring module in real time. If the number of alarm messages exceeds the preset threshold (e.g., 3 service cancellation alarms within 1 hour), the system will automatically trigger an audio-visual alert and SMS notification. The administrator clicks on the number of alarms to jump to the details page, where they can view the alarm type (such as service cancellation), the time of occurrence, and information about the associated service recipients, and then contact the service recipients and nurses to coordinate solutions. After processing is completed, the alarm status is marked as "processed" in the alarm monitoring unit, and the system synchronously updates the number of alarm items in the pending items tracking module.
[0037] 6. Data Statistics and Operational Analysis Super administrators conduct monthly operational analysis through the data statistics module: Filter by "monthly" time dimension to view the total number of institutions, nurses, users, and order amount across the platform, and compare the data with the previous month to determine the growth trend; View the line charts of new nurses, new users, and order numbers for the past week. Hover your mouse over the charts to see the specific daily values and analyze the reasons for data fluctuations (such as a decrease in new orders over the weekend). Based on the order conversion rate and service satisfaction data from the statistical analysis unit, formulate the operational strategy for the following month (such as launching promotional activities in areas with fewer new users).
[0038] 7. Platform maintenance and updates Technicians regularly maintain the platform through the system management unit of the management panel module: Update the service content in the service management module (such as adding a "Rehabilitation Nursing" service entry), and simultaneously update the corresponding entry in the "Services" navigation bar on the mobile app; Optimize the line chart display function of the data statistics module and add a "Quarterly Trend" viewing option; Fixed the issue of delayed reminders for to-do items in the "My" navigation bar on the mobile app, ensuring that information is pushed in real time.
[0039] The above-described embodiments are merely preferred embodiments provided to fully illustrate the present invention, and the scope of protection of the present invention is not limited thereto. Equivalent substitutions or modifications made by those skilled in the art based on the present invention are all within the scope of protection of the present invention. The scope of protection of the present invention is defined by the claims.
Claims
1. A novel medical and nursing operation management platform, characterized in that, include: The management panel module integrates an order management unit, a settlement management unit, a long-term care insurance management unit, a VIP service unit, an alarm monitoring unit, a content management unit, an organization management unit, a user management unit, an insurance management unit, a message management unit, a statistical analysis unit, a permission management unit, and a system management unit. The management panel module is also equipped with a regional filtering and query component, which supports three levels of regional filtering. The to-do item tracking module communicates with the management panel module to display the quantity information of items pending review, items pending dispatch, items pending service, items pending refund, and alarm items in real time. The data statistics module, in conjunction with the management panel module and the to-do item tracking module, is used to statistically analyze and display the cumulative data of the number of institutions, nurses, users, service recipients, and order amounts, and at the same time generate trend statistics on the number of new nurses, new users, and orders in the past week. The service management module is used to manage the service entry points for medical care, traditional Chinese medicine care, chronic disease management, medical escort, long-term care insurance appointments, VIP family care, family doctor services, and the online store. The alarm monitoring module is used to collect and display the number of alarm information in real time, and it works in conjunction with the to-do item tracking module to realize the to-do flow of alarm items.
2. The novel medical and nursing operation management platform as described in claim 1, characterized in that, The to-do list tracking module displays the number of items pending review, items pending dispatch, items pending service, items pending refund, and alarm items. Clicking on each item will take you to its corresponding details page.
3. The novel medical and nursing operation management platform as described in claim 1, characterized in that, The cumulative data in the data statistics module can be filtered and viewed by time dimension.
4. The novel medical and nursing operation management platform as described in claim 1, characterized in that, The data statistics module displays the trend statistics for the most recent week in the form of a line chart. The vertical axis of the line chart represents the quantity value, and the horizontal axis represents the date dimension within the week. The module also supports hovering the mouse to view the specific values for each day.
5. The novel medical and nursing operation management platform as described in claim 1, characterized in that, The service management module also integrates a partner hospital display unit, which displays a list of partner hospitals that provide medical support. The list of partner hospitals is linked with the long-term care insurance appointment and medical escort service units to achieve the association and matching of services with partner institutions.
6. The novel medical and nursing operation management platform as described in claim 1, characterized in that, The alarm monitoring module is equipped with an alarm threshold setting unit. When the number of alarm messages exceeds the preset threshold, it will automatically trigger an audible and visual alert or send an SMS notification to the platform administrator. The alarm information details include the alarm type, the time of occurrence, and information about the associated service objects.
7. The novel medical and nursing operation management platform as described in claim 1, characterized in that, The management panel module also integrates an assessment form management unit, which is used to generate and manage medical and nursing service assessment forms. The assessment form management unit is linked with the service management module to realize the automatic push and collection statistics of assessment forms after the service is completed.
8. The novel medical and nursing operation management platform as described in claim 1, characterized in that, It also includes a mobile terminal display module, which includes four core navigation bars: "Home", "Service", "Customer Service" and "My". The "Service" navigation bar corresponds to all service entry points of the service management module, and the "My" navigation bar integrates personal order query, to-do reminder and points management functions.
9. The novel medical and nursing operation management platform as described in claim 1, characterized in that, The long-term care insurance management unit includes a long-term care insurance appointment portal, a long-term care insurance eligibility verification unit, and a long-term care insurance service record unit. The long-term care insurance service record unit is used to store the number of long-term care insurance services, service duration, and service content of the storage object, and supports exporting long-term care insurance service statistical reports for verification by the medical insurance department.
10. The novel medical and nursing operation management platform as described in claim 1, characterized in that, The permission management unit adopts a role-based hierarchical authorization mechanism. Roles include super administrator, regional administrator, institution administrator, nurse user, and ordinary user. Different roles correspond to different units in the management panel module and have different operation permissions.