Banking service robot

Abstract

The utility model provides a bank service robot. The bank service robot comprises a machine body, a storage structure, a hanger structure and interaction equipment, the machine body is movably arranged on the supporting base; the storage structure is telescopically arranged on the machine body, and the storage structure is provided with a plurality of storage spaces for storing different sizes of articles of a user; the hanging frame structure is arranged on the machine body, and the hanging frame structure comprises a plurality of mounting parts which are arranged at intervals, so that a user can hang carried large articles on the mounting parts; the interaction device is arranged on the machine body so that a user can conduct information exchange and service interaction by operating the interaction device. The bank service robot solves the problem that in the prior art, a bank service robot cannot store articles safely and conveniently, so that the user experience feeling is low.

Description

Technical Field

[0001] This utility model relates to the field of robotics technology, and more specifically, to a bank service robot. Background Technology

[0002] Currently, intelligent banking and financial service robots based on the Internet of Things (IoT) have been widely used in the financial sector. By integrating advanced interactive screens, voice recognition, image recognition, and navigation systems, these robots provide bank customers with an efficient and convenient service experience. These robots in existing technologies can autonomously navigate to the customer's location to provide services such as identity verification, business consultation, and self-service transactions, greatly improving the efficiency and intelligence of banking services.

[0003] However, existing IoT-based intelligent banking and financial service robots often overlook the convenience of users carrying personal belongings in their design. Interacting with the robot or conducting business can become less smooth when users are carrying purses, documents, or other personal items, due to a lack of suitable space to place these items. This design deficiency limits the robot's comprehensive service capabilities, and users need to find a safe place to store their belongings after completing their transactions, which not only wastes time but may also increase user anxiety, especially in busy bank lobbies. Utility Model Content

[0004] The main objective of this invention is to provide a bank service robot that solves the problem that existing bank service robots cannot safely and conveniently store items, resulting in a low user experience.

[0005] To achieve the above objectives, according to one aspect of the present invention, a bank service robot is provided, comprising: a body movably mounted on a support base; a storage structure extendably mounted on the body, the storage structure having multiple storage spaces for storing items of different sizes belonging to the user; a hanging structure mounted on the body, the hanging structure including multiple spaced mounting components for the user to hang large items carried on the mounting components; and an interactive device mounted on the body for the user to exchange information and interact with services by operating the interactive device.

[0006] Furthermore, the first side of the body is provided with an installation groove, and the storage structure includes: a storage box that is retractably installed in the installation groove; multiple horizontal plates and multiple vertical plates that are arranged alternately in the storage box so that multiple storage spaces of different shapes and sizes are formed in the storage box.

[0007] Furthermore, two guide rail seats are respectively provided in the mounting groove along its extension direction, and two sliding blocks are respectively provided at the bottom of the storage box. The two sliding blocks are respectively connected to the two guide rail seats and are movably set along the extension direction of the guide rail seats so that the storage box retracts into the mounting groove.

[0008] Furthermore, the bracket structure includes: a fixing block, located on the second side of the machine body; a support rod, connected to the fixing block; multiple mounting components are spaced apart on the support rod along its extension direction; and a protective ball 34 is provided on the end of the support rod away from the fixing block.

[0009] Furthermore, the mounting components include a connecting rod and a limiting ball, one end of the connecting rod being connected to a support rod, and the limiting ball being connected to the other end of the connecting rod; wherein, along the extension direction of the connecting rod, the cross-sectional area of ​​the limiting ball is larger than the cross-sectional area of ​​the connecting rod.

[0010] Furthermore, the machine body includes: a main body, on which the interactive device is mounted; and a base connected to the main body, with multiple pulleys at the bottom of the base, each pulley being used to contact the supporting foundation to drive the main body to move.

[0011] Furthermore, the interactive device includes: a control system located inside the main body of the device; and a touch screen connected to the control system and located on the outside of the main body of the device, through which the user controls the touch screen to exchange information and interact with the interactive device.

[0012] Furthermore, a tray is provided on the side of the device for placing items carried by the user.

[0013] Furthermore, a charging port is provided on the side of the device for users to power their mobile devices.

[0014] Furthermore, a camera component is rotatably mounted on the top of the device for real-time monitoring of the surrounding environment and for user authentication.

[0015] The present invention provides a bank service robot comprising a body, a storage structure, a hanging structure, and an interactive device. The body is movably mounted on a support base. The storage structure is retractably mounted on the body and has multiple storage spaces for storing items of different sizes belonging to the user. The hanging structure is mounted on the body and includes multiple spaced mounting components for users to hang large items they are carrying on the mounting components. The interactive device is mounted on the body for users to exchange information and interact with services by operating the interactive device.

[0016] In this way, users can place their personal belongings on the storage and / or hanging structures when interacting with the interactive devices or conducting business. This not only meets the storage needs of users with items of different sizes but also provides hanging points for large items carried by users, ensuring the safe storage of items and preventing them from falling during robot movement or user operation. It also avoids the problem of users holding items in their hands, which could interfere with communication and operation with the robot. This allows users to handle business more easily in public places such as banks, without worrying about the safety or loss of their belongings, thus improving the comfort and satisfaction of users when using intelligent banking services. This also solves the problem of existing bank service robots being unable to safely and conveniently store items, resulting in a lower user experience. Attached Figure Description

[0017] The accompanying drawings, which form part of this application, are used to provide a further understanding of the present invention. The illustrative embodiments of the present invention and their descriptions are used to explain the present invention and do not constitute an undue limitation of the present invention. In the drawings:

[0018] Figure 1 A schematic diagram of the overall structure provided by an embodiment of the bank service robot according to the present invention is shown;

[0019] Figure 2 A schematic diagram of the hanging structure provided according to an embodiment of the bank service robot of the present invention is shown;

[0020] Figure 3 A top view of a storage structure provided according to an embodiment of the bank service robot of the present invention is shown.

[0021] The above figures include the following reference numerals:

[0022] 10. Camera body; 11. Main body; 12. Base; 120. Casters; 13. Support plate; 14. Charging port; 15. Camera components;

[0023] 20. Storage structure; 21. Storage space; 22. Storage box; 23. Horizontal panel; 24. Vertical panel;

[0024] 30. Hanger structure; 31. Mounting components; 310. Connecting rod; 311. Limiting ball; 32. Fixing block; 33. Support rod; 34. Protective ball;

[0025] 40. Interactive device; 41. Touch screen. Detailed Implementation

[0026] It should be noted that, unless otherwise specified, the embodiments and features described in this application can be combined with each other. The present invention will now be described in detail with reference to the accompanying drawings and embodiments.

[0027] To address the problem that existing bank service robots cannot safely and conveniently store items, resulting in a poor user experience, this utility model provides a bank service robot.

[0028] Please refer to Figures 1 to 3 As shown, the technical solution of this utility model provides a bank service robot, including a body 10, a storage structure 20, a hanging structure 30, and an interactive device 40; the body 10 is movably mounted on a support base; the storage structure 20 is retractably mounted on the body 10, and the storage structure 20 has multiple storage spaces 21 for storing items of different sizes for users; the hanging structure 30 is mounted on the body 10, and the hanging structure 30 includes multiple mounting parts 31 spaced apart, for users to hang large items they are carrying on the mounting parts 31; the interactive device 40 is mounted on the body 10, for users to exchange information and interact with services by operating the interactive device 40.

[0029] By applying the technical solution of this embodiment, users can place their personal belongings on the storage structure 20 and / or hanging structure 30 when interacting with the interactive device 40 or conducting business. This not only meets the storage needs of users with items of different sizes but also provides hanging points for large items carried by users, ensuring the safe storage of items and preventing them from falling during robot movement or user operation. Simultaneously, it avoids the interference of holding items in one's hands with communication and operation with the robot, making it easier for users to handle business in public places such as banks, without worrying about the safety and loss of items, thus improving the comfort and satisfaction of users when using intelligent banking services. This solves the problem in existing technologies where bank service robots cannot safely and conveniently store items, resulting in a lower user experience.

[0030] like Figure 1 and Figure 3As shown, the first side of the body 10 is provided with an installation slot. The storage structure 20 includes a storage box 22, multiple horizontal plates 23, and multiple vertical plates 24. The storage box 22 is retractably installed in the installation slot. The multiple horizontal plates 23 and multiple vertical plates 24 are staggered within the storage box 22 to form multiple storage spaces 21 of different shapes and sizes within the storage box 22. This retractable design allows it to automatically or manually adjust its size according to actual needs, reducing space occupation when not in use and providing sufficient storage capacity when needed, better adapting to different scenarios. It also allows users to categorize and store items of different types and sizes, such as wallets, mobile phones, and keys, avoiding confusion and damage between items. Especially when storing documents or valuables, it provides a safer and more organized storage environment. This allows users to handle business more easily in public places such as banks without worrying about the safety and loss of their belongings, improving user comfort and satisfaction when using intelligent banking services. Users can quickly place and retrieve their personal belongings without having to search for or wait for staff assistance, thus saving time and improving service efficiency.

[0031] Specifically, two guide rails are respectively provided in the mounting groove along its extension direction, and two sliding blocks are respectively provided at the bottom of the storage box 22. The two sliding blocks are respectively connected to the two guide rails and are movably set along the extension direction of the guide rails, so that the storage box 22 retracts into the mounting groove. The above arrangement ensures that the storage box 22 moves smoothly along the extension direction of the guide rails, reduces friction and shaking during movement, and improves the stability and durability of the structure. At the same time, the sliding blocks allow the storage box 22 to be precisely positioned in the required position, whether it is fully extended to provide the maximum storage space 21 or retracted into the mounting groove to reduce the space occupied, precise control can be achieved.

[0032] like Figure 2As shown, the hanging structure 30 includes a fixing block 32 and a support rod 33. The fixing block 32 is located on the second side of the body 10. The support rod 33 is connected to the fixing block 32, and multiple mounting components 31 are spaced apart on the support rod 33 along its extension direction. A protective ball 34 is provided on the end of the support rod 33 away from the fixing block 32. In this embodiment, the protective ball 34 is made of plastic. Thus, the multiple mounting components 31 spaced apart along the extension direction of the support rod 33 allow the user to choose the most suitable hanging point according to the size and type of the item. This not only facilitates the user in hanging large items such as shopping bags and backpacks but also ensures the stability of the hanging items. Furthermore, the protective ball 34 protects the user from injury if they bump into the support rod 33. Therefore, when interacting with the robot or conducting business, the user can hang items such as shopping bags and backpacks on the mounting components 31, avoiding interference with communication and operation by holding items in their hands. It also allows users to handle business more easily in public places such as banks, without worrying about the safety or loss of their belongings, thus improving user comfort and satisfaction when using intelligent banking services. Furthermore, it enhances practicality and incorporates a more human-centered design, making the robot more relevant to users' lives and needs, and improving its image and approachability.

[0033] Specifically, the mounting component 31 includes a connecting rod 310 and a limiting ball 311. One end of the connecting rod 310 is connected to the support rod 33, and the limiting ball 311 is connected to the other end of the connecting rod 310. Along the extension direction of the connecting rod 310, the cross-sectional area of ​​the limiting ball 311 is larger than that of the connecting rod 310. In this embodiment, the limiting ball 311 is made of plastic. This effectively prevents items from slipping or shaking during hanging, providing a stable hanging point and ensuring the safe storage of items, especially preventing items from falling due to inertia when the robot moves. Simultaneously, the limiting ball 311 also has a protective function, preventing users from accidentally colliding with the harder connecting rod 310 when contacting the hanging structure 30, reducing the risk of injury. Therefore, the use of the limiting ball 311 not only improves the stability and safety of item hanging but also considers the aesthetics of the design, user convenience, and optimized space utilization, enhancing the functionality of the bank service robot and increasing the user experience.

[0034] Specifically, the robot body 10 includes a main body 11 and a base 12. The interactive device 40 is mounted on the main body 11. The base 12 is connected to the main body 11, and its bottom is equipped with multiple pulleys 120. These pulleys 120 contact the supporting foundation to move the main body 11. In this configuration, the pulleys 120 serve as the robot's support structure, enabling the robot to move smoothly and autonomously on the ground without human intervention or other auxiliary equipment. This is crucial for achieving functions such as automatic navigation, locating users, or navigating to specific service points within the bank, improving the robot's flexibility and efficiency in responding to user needs. Furthermore, it allows the robot to autonomously move in front of users to provide face-to-face service, which not only improves service efficiency but also enhances the personalization and interactivity of bank services, increasing user satisfaction in the banking experience.

[0035] In this embodiment, a sound hole is fixedly provided on one side of the main body 11. The sound hole is used to play voice prompts, greetings, and user voice communication content. Through sound prompts, users can more intuitively understand the robot's feedback information, improving the convenience and user-friendliness of the interaction.

[0036] Specifically, the interactive device 40 includes a control system and a touch screen 41; the control system is located inside the main body 11; the touch screen 41 is connected to the control system and located on the outside of the main body 11, and the user controls the touch screen 41 to exchange information and interact with the interactive device 40.

[0037] The aforementioned setup and control system, including various functional modules such as navigation systems, sensors, and power management, are core components for robot operation and service provision. An interactive screen housing is embedded on the outside of the touchscreen 41, with control buttons fixed to one side of the housing. The interactive screen housing serves as an external cover to protect the touchscreen 41 from damage or scratches, while also serving an aesthetic and decorative purpose, enhancing the robot's overall appearance. The touchscreen 41 is the primary interface for user interaction with the robot. Through the touchscreen 41 or other interactive methods, users can select services, input information, and view news. The main function of the touchscreen 41 is to provide a user-friendly interface, enabling information exchange and service interaction between the user and the robot. The control buttons are used to control the robot's movement or perform specific functions, such as start / stop, return to the homepage, and adjust volume. Thus, the linkage between the touchscreen 41 and the control system makes the information input and output process highly efficient. Users can quickly select services, input information, or view feedback through the touchscreen 41, while the control system processes this information, responding promptly to user needs and improving service response speed and efficiency. This approach not only enhances the interactive capabilities of bank service robots but also addresses user experience, security, personalized service, and long-term scalability, thus having a positive impact on intelligent bank service robots.

[0038] In this embodiment, a tray 13 is provided on the side of the robot body 10 for placing items carried by the user. The tray 13 can be used to place the user's belongings, such as bottled water, wallet, etc. Additionally, disposable tissues can be placed on it to provide a better user experience. It also allows users to temporarily place items (such as mobile phones, documents, drinks, etc.) in their hands while interacting with the robot, avoiding inconvenience caused by holding items during operation. This better meets the user's actual needs during the service process, thereby improving the user experience when using the robot, thus enhancing service quality and customer satisfaction.

[0039] In this embodiment, a charging port 14 is provided on the side of the body 10 for users to power their mobile devices. Simultaneously, the charging port 14 can also be used for the robot to receive power, allowing it to be charged and ensuring continuous operation, thereby guaranteeing the robot's operational stability and reliability. It can also charge users' mobile devices with low battery, improving the overall user experience.

[0040] Specifically, a camera component 15 is rotatably mounted on the top of the body 10 for real-time monitoring of the environment around the body 10 and for user authentication.

[0041] In this way, by setting up a rotatable camera component 15, a wider area around the main body 11 can be covered, providing more comprehensive monitoring and security. This helps monitor the security status of the bank premises, promptly detect anomalies, and take appropriate measures. Furthermore, the rotatable camera component 15 can be used for remote video conferencing or remote support, allowing customers to communicate and consult with bank staff in real time via video calls, improving the efficiency and quality of remote services. The camera component 15 can work with facial recognition technology to identify customers and provide personalized services based on their identity and needs. Simultaneously, the camera component 15 can also be used to identify objects and signs in the environment, providing navigation and positioning services to guide customers to their destinations. Additionally, the rotatable camera component 15 can adjust its viewing angle according to the user's position and dynamics, providing clearer and more accurate visual information and enhancing the communication and interaction experience between the user and the robot. Moreover, the camera component 15 can capture customers' facial expressions and movements, analyze their emotional state through emotion recognition technology, and adjust service methods and tone accordingly to provide personalized and customized financial services. This greatly enhances the security, service quality, and user experience of IoT-based intelligent banking and financial service robots, making them more adaptable to the needs and trends of modern financial services.

[0042] As can be seen from the above description, the embodiments of this utility model achieve the following technical effects:

[0043] The bank service robot includes a body 10, a storage structure 20, a hanging structure 30, and an interactive device 40. The body 10 is movably mounted on a supporting base. The storage structure 20 is retractably mounted on the body 10 and has multiple storage spaces 21 for storing items of different sizes. The hanging structure 30 is mounted on the body 10 and includes multiple spaced mounting components 31 for users to hang large items. The interactive device 40 is mounted on the body 10 for users to exchange information and interact with services. In this way, when interacting with the interactive device 40 or conducting business, users can place their personal belongings on the storage structure 20 and / or the hanging structure 30, which not only meets the storage needs of users with items of different sizes but also provides hanging points for large items, ensuring the safe storage of items and preventing them from falling during robot movement or user operation. This also avoids the inconvenience of holding items in one's hands, which could interfere with communication and operation with the robot. It allows users to handle transactions more easily in public places such as banks, without worrying about the safety or loss of their belongings, thus improving user comfort and satisfaction when using intelligent banking services. Furthermore, it solves the problem of existing bank service robots being unable to safely and conveniently store items, resulting in a lower user experience.

[0044] It should be noted that the terminology used herein is for the purpose of describing particular embodiments only and is not intended to limit the exemplary embodiments according to this application. As used herein, the singular form is intended to include the plural form as well, unless the context clearly indicates otherwise. Furthermore, it should be understood that when the terms "comprising" and / or "including" are used in this specification, they indicate the presence of features, steps, operations, devices, components, and / or combinations thereof.

[0045] Unless otherwise specifically stated, the relative arrangement, numerical expressions, and values ​​of the components and steps described in these embodiments do not limit the scope of this invention. It should also be understood that, for ease of description, the dimensions of the various parts shown in the drawings are not drawn to actual scale. Techniques, methods, and devices known to those skilled in the art may not be discussed in detail, but where appropriate, such techniques, methods, and devices should be considered part of the specification. In all examples shown and discussed herein, any specific values ​​should be interpreted as merely exemplary and not as limitations. Therefore, other examples of exemplary embodiments may have different values. It should be noted that similar reference numerals and letters in the following drawings denote similar items; therefore, once an item is defined in one drawing, it need not be further discussed in subsequent drawings.

[0046] In the description of this utility model, it should be understood that the directional terms such as "front, back, up, down, left, right", "horizontal, vertical, horizontal" and "top, bottom" indicate the orientation or positional relationship based on the orientation or positional relationship shown in the accompanying drawings. They are only for the convenience of describing this utility model and simplifying the description. Unless otherwise stated, these directional terms do not indicate or imply that the device or element referred to must have a specific orientation or be constructed and operated in a specific orientation, and therefore should not be construed as a limitation on the scope of protection of this utility model. The directional terms "inner" and "outer" refer to the inner and outer contours of each component itself.

[0047] For ease of description, spatial relative terms such as "above," "on top of," "on the upper surface of," "above," etc., are used herein to describe the spatial positional relationship of a device or feature as shown in the figures to other devices or features. It should be understood that spatial relative terms are intended to encompass different orientations in use or operation beyond the orientation of the device as described in the figures. For example, if the device in the figures were inverted, a device described as "above" or "on top of" other devices or structures would subsequently be positioned as "below" or "under" other devices or structures. Thus, the exemplary term "above" can include both "above" and "below." The device may also be positioned in other different ways (rotated 90 degrees or in other orientations), and the spatial relative descriptions used herein will be interpreted accordingly.

[0048] The above description is merely a preferred embodiment of this utility model and is not intended to limit the utility model. Various modifications and variations can be made to this utility model by those skilled in the art. Any modifications, equivalent substitutions, improvements, etc., made within the spirit and principles of this utility model should be included within the protection scope of this utility model.

Claims

1. A banking service robot, characterized in that, The utility model relates to a kind of interactive equipment, including: Machine body (10) is movably arranged on support base; Storage structure (20) is telescopically arranged on the machine body (10), and the storage structure (20) has a plurality of storage spaces (21) for storing different sizes of articles of the user; Hanger structure (30) is arranged on the machine body (10), and the hanger structure (30) includes a plurality of mounting components (31) arranged at intervals for the user to hang large articles carried on the mounting component (31); Interactive device (40) is arranged on the machine body (10) for the user to communicate information and interact with services by operating the interactive device (40).

2. The bank service robot according to claim 1, characterized in that, The first side of the machine body (10) is provided with a mounting groove, and the storage structure (20) includes: Storage box (22) is telescopically arranged in the mounting groove; A plurality of horizontal plates (23) and a plurality of vertical plates (24) are arranged in the storage box (22) in an interlaced manner to form a plurality of different shapes and sizes of the storage space (21) in the storage box (22).

3. The bank service robot according to claim 2, characterized in that, Two guide rail seats are respectively arranged in the mounting groove along the extension direction thereof, and the bottom of the storage box (22) is respectively provided with two sliding blocks, and the two sliding blocks are respectively matched with the two guide rail seats and movably arranged along the extension direction of the guide rail seat, so that the storage box (22) is retracted into the mounting groove.

4. The banking service robot according to claim 1, characterized in that, The hanger structure (30) includes: Fixed block (32) is arranged on the second side of the machine body (10); Supporting rod (33) is connected with the fixed block (32), and a plurality of mounting components (31) are respectively arranged at intervals on the supporting rod (33) along the extension direction of the supporting rod (33), and a protective ball (34) is arranged on the end of the supporting rod (33) away from the fixed block (32).

5. The bank service robot according to claim 4, characterized in that, The mounting component (31) includes a connecting rod (310) and a limiting ball (311), one end of the connecting rod (310) is connected with the supporting rod (33), and the limiting ball (311) is connected with the other end of the connecting rod (310); Wherein, along the extension direction of the connecting rod (310), the cross-sectional area of the limiting ball (311) is greater than the cross-sectional area of the connecting rod (310).

6. The banking service robot according to claim 1, characterized in that, The machine body (10) includes: Machine body (11), and the interactive device (40) is arranged on the machine body (11); Machine base (12) is connected with the machine body (11), and the bottom of the machine base (12) is provided with a plurality of pulleys (120), and the plurality of pulleys (120) are respectively used to contact with the support base to drive the machine body (11) to move.

7. The bank service robot according to claim 6, characterized in that, The interactive device (40) includes: Control system arranged inside the machine body (11); Touch screen (41) is connected with the control system and arranged on the outside of the machine body (11), and the user controls the touch screen (41) by touch to communicate information and interact with services with the interactive device (40).

8. The bank service robot according to claim 1, characterized in that, The side of the machine body (10) is provided with a supporting plate (13) for placing the articles carried by the user.

9. The bank service robot according to claim 1, characterized in that, A charging port (14) is provided on the side of the body (10) for the user to charge the mobile device carried by him / her.

10. The bank service robot according to claim 1, characterized in that, A camera component (15) is rotatably provided on the top of the body (10) for real-time monitoring of the environment around the body (10) and identity verification of the user.

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