Order management system in a vehicle and method for its operation

Abstract

Method for operating an order management system in a vehicle (11) comprising an interior with a passenger area (11a) and a loading area (11b); in which an operating device (16, 19) of the vehicle (11) has a management mode and a documentation mode; wherein, when the management mode is enabled, a management interface is provided for outputting and managing execution data; and, when the documentation mode is activated, a documentation interface is provided for capturing data about an order execution; where the administration mode is assigned to the personal area (11a) and the documentation mode is assigned to the loading area (11b) and wherein the management mode is automatically activated when an activity is detected in the passenger area (11a) of the vehicle (11), and the documentation mode is automatically activated when an activity in the area of the loading area (11b) is detected based on an opening state of a vehicle door, in particular a door of the loading area (11b), or based on a user approaching the loading area (11b) or by actuating a storage device in the loading area (11b) of the vehicle (11).

Description

[0001] The present invention relates to a method for operating an order management system in a vehicle comprising an interior with a passenger area and a loading area. The invention further relates to an order management system in a vehicle.

[0002] Commercial vehicles are familiar, such as those used by service technicians to get to the location where they are to perform specific work and to transport the necessary materials. Individual vehicles within a larger fleet are often equipped differently, which complicates the organization of work assignments and leads to unnecessarily long journeys or detours.

[0003] DE 20 2013 100 697 U1 describes a device for controlling the loading of a service vehicle. Containers containing specific tools or spare parts are stored in a list. When the vehicle is loaded, the containers are detected, and a release signal is generated when the containers on the list have been loaded.

[0004] DE 10 2016 006 459 A1 describes a method for loading and unloading a delivery vehicle with a number of transport goods.

[0005] DE 102011 001 076 A1 describes a method for reading in tool data and for managing the tool data for tool management.

[0006] DE 10 2008 013 588 A1 describes a tool transport device for providing tools, comprising a tool container for receiving tools, each of which is provided with an identification tag, and a tool control device that reads tool data from the identification tags to determine the tools contained in the tool container.

[0007] DE 10 2010 030 764 A1 describes a logistics vehicle with a loading space for cargo.

[0008] DE 10 2010 037 537 A1 describes a method for checking the load of vehicles.

[0009] DE 101 49 454 A1 describes a method for loading and unloading delivery vehicles which transport parcels or the like from a distributor to several different delivery addresses, wherein the parcels are made available at the distributor in a random order.

[0010] DE 10 2013 101 002 A1 describes a parts warehouse for spare parts of vehicles to be serviced or repaired.

[0011] Finally, DE 10 2017 008 725 A1 describes a device for detecting the loading and unloading of a delivery vehicle, wherein each shipment is provided with an optoelectronically readable shipment identification feature, which can be detected by means of a mobile optoelectronic reader.

[0012] The present invention is based on the object of providing an order management system that enables particularly efficient completion of orders.

[0013] According to the invention, this object is achieved by a method having the features of claim 1 and an order management system having the features of claim 8. Advantageous embodiments and further developments emerge from the dependent claims.

[0014] In the method according to the invention of the type mentioned above, an operating device of the vehicle has a management mode and a documentation mode. When the management mode is activated, a management user interface is provided for outputting and managing execution data, and when the documentation mode is activated, a documentation user interface is provided for recording data on order execution. The management mode is assigned to the personnel area, and the documentation mode is assigned to the loading area.

[0015] The method advantageously provides a user with user interfaces that are adapted to the respective context and the needs within that context. These contexts are recognized based on areas of the vehicle, to which the corresponding operating modes of the operating device are assigned. For example, the user can perform tasks related to managing orders before and after completing the actual work in the personal area. These include organizing orders, creating invoices, or contacting customers. In contrast, the user typically stays close to the loading area to perform work, primarily performing documentation tasks there.

[0016] For the purposes of the invention, the "passenger area" is defined as the vehicle's cab with a driver's seat. The "cargo area" is typically separated from this by a wall or a passageway. However, in various designs, the areas can also be defined and separated from each other in other ways.

[0017] In documentation mode, data about the order execution, specifically about the work required to complete the order, can be entered manually via the documentation user interface. The user interface can specifically collect specific data using a query. Alternatively or additionally, data about the order execution can be collected automatically, for example, using sensors that capture video data or electromagnetic signals.

[0018] In one embodiment of the method according to the invention, the operating device comprises a first and a second user device. The first user device is assigned to the passenger area of the vehicle and displays the management user interface. The second user device is assigned to the loading area of the vehicle and displays the documentation user interface. The different operating modes can thus advantageously be distributed across different user devices. The user devices can therefore be designed in such a way that they are particularly well suited for operation in management or documentation mode.

[0019] The user devices can be mobile or permanently integrated into the vehicle, or they can be permanently installed in the vehicle. They can have different interfaces, for example, for establishing a data connection, in particular via WLAN, Bluetooth, or another radio connection. For example, the first user device can be permanently arranged in the personal area, since administrative tasks can usually be performed at a fixed workstation. In contrast, the second user device, which is assigned to the charging area, can be designed as a mobile user device, for example as a tablet computer or smartphone, which is integrated into a data network in a conventional manner and which the user can take with them to the job site, for example.

[0020] In the invention, the administration mode can be permanently activated on the first user device and the documentation mode on the second user device.

[0021] Alternatively or additionally, it can be provided that the two operating modes can be activated for a single user device, for example, a tablet computer or a user's smartphone. The administration or documentation mode can be activated automatically or manually, for example, by pressing a switch or button.

[0022] According to the invention, the management mode is automatically activated when activity is detected in the passenger area of the vehicle, and the documentation mode is automatically activated when activity is detected in the loading area. This advantageously provides a particularly well-adapted user experience.

[0023] According to the invention, activity in the loading area is detected based on the opening state of a vehicle door, in particular a loading area door, or based on a user approaching the loading area. Switching is thus advantageously automatic and particularly reliable.

[0024] Activities in the passenger or cargo area of the vehicle, such as a change in the opening state of a vehicle door in the passenger or cargo area, indicate user activity in the corresponding area. Furthermore, according to the invention, the documentation mode can be detected by activating a storage device in the cargo area of the vehicle. Alternatively or additionally, the user's position or movements in the vehicle's areas or its surroundings can be detected, or electromagnetic signals can be evaluated, for example, the approach of a device that emits electromagnetic radiation.

[0025] Furthermore, switching between administration and documentation mode can be triggered manually by pressing a button or switch.

[0026] During further training, the vehicle receives implementation data that includes a job title, job location, calendar data, and / or a planned route. During further training, the implementation data also includes information on the provision of necessary materials for the vehicle. The implementation data includes, in particular, information about the location and time of which work is to be performed, as well as the materials, spare parts, and tools required for this purpose.

[0027] The execution data is generated based on order data, which includes a job title and a job location. Generation can be automatic, for example, by an external unit, particularly using an artificial intelligence or machine learning method. To train such a system, historical data can be used, for example, on materials, spare parts, and tools required to perform specific tasks, working hours, characteristics of the employees performing the work, and characteristics of a client or a specific facility on which the work is to be performed.

[0028] Alternatively or additionally, user inputs can be recorded to generate the execution data, whereby the execution data can be generated based on manual input from a central operator. Alternatively or additionally, a user can record data on boundary conditions for automatically determining the execution data, for example, prioritizing certain vehicles, customers, employees, or types of orders.

[0029] Alternatively or additionally, it can also be determined whether an error code recorded and transmitted by a system matches the work performed. If necessary, adjustments can be made to order preparation for subsequent orders (adjustment of tool list, spare parts list).

[0030] The execution data may further include information on the provision of required materials for the vehicle, in particular information on sourcing options for missing materials. The sourcing options may further be determined based on a database in which, for example, sourcing options are assigned to specific parts or materials. The sourcing options may further be determined based on system queries to potential suppliers. In such a query, availability, a price, and an estimated delivery time may be provided, for example.

[0031] During a training course, data on the execution of an order is recorded in documentation mode. The recorded data on the order execution includes information on work performed, materials and spare parts used, tools used, working time, electricity consumption, and / or disposal costs. This advantageously provides relevant data for creating an invoice.

[0032] The vehicle may include operable storage devices, for example, drawers, compartments, boxes, and / or plug connections, such as sockets, other electrical contacts, or a fastening device. Operation of a storage device can be detected when a corresponding sensor detects the opening of a drawer or compartment, the removal of a box, and / or the connecting or disconnecting of a plug connection of a storage device.

[0033] It can be detected that an order is being carried out, and during order execution, operations on the storage devices can be recorded. Furthermore, a material inventory list can be provided for the storage devices, particularly by a storage unit, through which at least one item of content information is assigned to each storage device. In particular, this includes information about which materials, spare parts, or tools are assigned to a specific storage device.

[0034] In a further development, when collecting data on order execution, the activation of storage devices is recorded and stored. Based on the recorded activations, material consumption is recorded. This is done particularly in documentation mode. This advantageously allows the user to easily record which material was used or consumed during order execution.

[0035] In a further development, changes in the contents of the activated storage devices are determined based on the recorded activations of storage devices, and a vehicle inventory list is updated based on these changes. The updated inventory list can be transmitted to an external unit. This advantageously ensures that up-to-date information about the materials available on board the vehicle is always available.

[0036] For example, after completing an order, a content change interface can display parts assigned to the activated storage devices. The user can then confirm that they have removed certain parts or elements from a storage device, confirm the quantity, and, if necessary, initiate a reorder. The data thus collected can be used to create an invoice.

[0037] Furthermore, changes in content can be detected automatically, for example, by assuming a certain change in the contents of a storage device when it is activated. Alternatively or additionally, sensors can be used, such as optical, electromagnetic, or weight sensors, to detect changes in the contents of a storage device.

[0038] During training, relevant storage devices are identified based on the recorded activations of storage devices, and the relevant storage devices are highlighted, particularly by means of a light signal. This occurs, in particular, after the completion of the order execution has been recorded.

[0039] For example, all storage devices used during the execution of a job are highlighted to make it easier for the user to store tools or materials that are no longer needed.

[0040] In another similar implementation, at the beginning of an order execution, the storage devices containing the required material are determined. These are then highlighted to make it easier for the user to find them. Alternatively or additionally, empty storage devices can be highlighted, for example, based on a specific user input.

[0041] In a further embodiment, after a transition from documentation to administration mode, the operating status of storage devices is recorded, and storage devices are highlighted depending on the recorded operating status. This advantageously ensures that all storage devices are in a specific operating state at the end of an order execution.

[0042] For example, you can check whether all storage devices are closed. If one of them is in an open operating state, it can be highlighted to alert the user. You can also check whether, for example, tools have been stored in the designated storage devices. If this is not the case, this can also be highlighted so that forgotten tools are quickly noticed.

[0043] During training, especially in administration mode, billing data is generated and output based on the collected data on order execution. This allows the user to easily and quickly create an invoice, which can also be transferred to an external unit.

[0044] For training, the management interface includes a map display with a planned route for the vehicle. The map display can, for example, include markers for geographical locations where work is to be performed for orders. It can also mark locations where materials are to be procured.

[0045] The order management system according to the invention of the type mentioned above comprises an operating device having a management mode and a documentation mode. When the management mode is activated, the operating device is configured to provide a management user interface for outputting and managing execution data, and, when the documentation mode is activated, to provide a documentation user interface for recording data about an order execution. The management mode is assigned to the personnel area, and the documentation mode is assigned to the loading area.Furthermore, the management mode is automatically activated when an activity is detected in the passenger area of the vehicle, and the documentation mode is automatically activated when an activity is detected in the loading area based on an opening state of a vehicle door, in particular a door of the loading area, or based on a user approaching the loading area or by actuating a storage device in the loading area of the vehicle.

[0046] The order management system according to the invention is particularly designed to implement the above-described method according to the invention. It thus has the same advantages as the method according to the invention.

[0047] The invention will now be explained using embodiments with reference to the drawings. Fig. 1A and Fig. 1B show an embodiment of an order management system, Fig. 2 shows an example of processing an order, Fig. 3A and Fig. 3B show exemplary embodiments of displays that can be generated when managing orders, Fig. 4A to 4F show examples of additional displays that can be generated when managing orders, Fig. 5A to 5F show examples of displays that can be generated when performing work for orders, Fig. 6A and Fig. 6B show examples of additional displays that can be generated when managing orders, Fig. 7A to 7C show examples of additional displays that can be generated when managing orders, Fig. Figures 8A to 8D show examples of additional displays that may be generated when performing work for orders, Fig. 9 shows an embodiment of a shelving system with storage devices and Fig. 10 shows another embodiment of the components of an order and material management system in a vehicle.

[0048] With reference to the Fig. 1A and Fig. 1B explains an embodiment of an order management system.

[0049] The order management system comprises a plurality of vehicles 11, 12, 13, 14, which are data-linked to a central control unit 15. The data connection is established in a manner known per se, for example by means of a mobile radio connection or via another network, in particular via the Internet. For this purpose, in the exemplary embodiment, the vehicles 11, 12, 13, 14 and the central control unit 15 each comprise suitable interfaces (not shown). In further exemplary embodiments, the data connection can be mediated via additional devices, for example a driver's mobile phone, which is data-linked to both the central control unit 15 and the vehicles 11, 12, 13, 14.

[0050] One of the vehicles 11, 12, 13, 14 is exemplary in Fig. 1B shown in detail.

[0051] The vehicle 11 has an interior comprising a passenger area 11a and a cargo area 11b. The passenger area 11a is formed here by the driver's cab of the vehicle 11 and is separated from the cargo area 11b by a continuous wall. In further embodiments, a passage may be provided between the passenger area 11a and the cargo area 11b, or the interior may be continuous, so that the passenger area 11a and the cargo area 11b are separated from each other only by an imaginary boundary. In particular, the passenger area 11a is defined as the area surrounding a driver's seat of the vehicle 11, and possibly also surrounding other seats of the vehicle 11.

[0052] A first user device 16 is arranged in the passenger area 11a, which in the exemplary embodiment comprises a touchscreen permanently installed in the passenger area 11a. A second user device 19 is arranged in the charging area 11b, which in the exemplary embodiment is designed as a tablet computer. Furthermore, a holder for the tablet computer is permanently installed in the charging area 11b. This holder securely holds the tablet computer while the vehicle 11 is traveling, preventing it from falling out or falling, and thus damaging the tablet computer.

[0053] In further embodiments, a receptacle or holder for a mobile user device, in particular a mobile phone or tablet computer, is provided instead of the first user device 16. Furthermore, the second user device can be permanently installed in the charging area 11b or permanently connected thereto.

[0054] In a further embodiment, instead of the first user device 16 and the second user device 19, a single user device is used, which is particularly mobile and can be used both in the passenger area 11a and in the charging area 11b. Suitable receptacles or holders can be arranged in the passenger area 11a and in the charging area 11b, in particular with a connection device through which a connection to the user device can be established and / or its presence can be detected.

[0055] Furthermore, storage devices 17.1 to 17.6 are arranged in the loading area 11b, each of which is assigned a lighting unit 18.1 to 18.6. In the exemplary embodiment, the storage devices 17.1 to 17.6 are designed as drawers 17.1 to 17.6 and compartments 17.1 to 17.6 of a shelving system. Alternatively or additionally, they may comprise boxes, crates, cases, holders, or other devices constructed in a conventional manner. It is crucial that the storage devices 17.1 to 17.6 are suitable for receiving and / or holding objects, for example, tools, spare parts, consumables, accessories, or documents. Liquid or gas containers may be provided in a similar manner.

[0056] The storage devices 17.1 to 17.6 are arranged, in particular, at specific positions in the loading area 11b. In the exemplary embodiment, a cabinet or shelving system is installed in the loading area 11b for this purpose, into which the drawers 17.1 to 17.6 can be inserted at defined positions. Contact switches are provided that are actuated by properly inserted drawers 17.1 to 17.6, while they are not actuated if they are incompletely or incorrectly inserted.

[0057] Alternatively or additionally, storage devices 17.1 to 17.6 can comprise locking devices and sensors for the locking state. For example, storage devices 17.1 to 17.6 can be designed as compartments 17.1 to 17.6 of a shelving system, into which boxes or other objects can be placed or inserted. In this example, such a compartment 17.1 to 17.6 has a locking element that prevents the object located therein from falling out. A sensor detects whether the locking element is closed or open, or whether a storage device 17.1 to 17.6 is inserted in a specific position of the shelving system.

[0058] The storage devices 17.1 to 17.6 can also be actuated. In the exemplary embodiment, actuation of a storage device 17.1 to 17.6 means pulling out a drawer or opening a compartment. Depending on the design of the storage devices 17.1 to 17.6, actuations can be implemented in other ways, for example, by detecting that an object is removed from a holder, a fastening is opened, or an electrical contact is interrupted. In particular, such actions are recorded as actuations by which stored objects can be removed or released.

[0059] In further embodiments, the storage devices 17.1 to 17.6 further comprise an identifier, for example an RFID chip, a barcode, specifically formed electrical contacts, or another marking that can be detected by means of an optical, mechanical, electrical, electromagnetic, or other sensor. In this case, the vehicle 11 comprises sensors that detect the storage devices 17.1 to 17.6, for example when they are loaded into the loading area 11b or when they are positioned at a specific position in the loading area 11b. For example, drawers 17.1 to 17.6 can be provided with different identifiers, and it can be automatically detected which drawer 17.1 to 17.6 is inserted at which position in the shelving system. Analogously, boxes or suitcases that are in a specific position in a compartment 17.1 to 17.6 in the loading area 11b. In addition, individual objects can have identifiers formed analogously thereto, by means of which it can be detected which object is located in a storage device 17.1 to 17.6.

[0060] In the exemplary embodiment, at least one of the storage devices 17.1 to 17.6 has a charging port to which an electrical device can be connected for charging a battery. It is detected whether a device is connected, with the type of connected device or the individual device being detected, for example, based on an identifier.

[0061] In the exemplary embodiment, the lighting units 18.1 to 18.6 assigned to the storage devices 17.1 to 17.6 comprise light-emitting diodes (LEDs) that are switched off or illuminate green or red depending on the control. They are arranged in the immediate spatial proximity of the storage devices 17.1 to 17.6 assigned to them, in particular directly above them. In further exemplary embodiments, the lighting units 18.1 to 18.6 are integrated into the storage devices 17.1 to 17.6 assigned to them, for example, in the area of a drawer 17.1 to 17.6 visible from the front. In a further exemplary embodiment, the lighting units 18.1 to 18.6 comprise a plurality of light sources, for example LEDs, which can illuminate in varying numbers, for example to indicate the fill level of a storage device 17.1 to 17.6.

[0062] The storage devices 17.1 to 17.6 and lighting units 18.1 to 18.6 are each coupled in pairs to one another and to a function control unit 17. The function control unit 17 comprises a plurality of physical interfaces to the storage devices 17.1 to 17.6 and lighting units 18.1 to 18.6, in particular also to the shelving system, to devices of the vehicle 11, in particular via a CAN bus, and to the first 16 and second user devices 19. In the exemplary embodiment, these connections are established wirelessly via WLAN or another wireless network.

[0063] With reference to Fig. Figure 2 explains an example of how to process an order. This is based on the example of an order management system explained above.

[0064] In a first step 20, job data is generated and sent. In the exemplary embodiment, this occurs via a heating and air conditioning system, which independently detects a maintenance requirement and generates a corresponding job. The job data includes information about a job name, i.e., the type of work to be performed, and a job location, i.e., a geographical location where the work is to be performed, or corresponding data that allows identification of the heating and air conditioning system and its location. In the exemplary embodiment, the job data is sent via the internet.

[0065] Alternatively, a simple error code can be generated and sent to keep the transmitted data volume as low as possible. The evaluation to generate the order data then takes place in the central control unit 15.

[0066] In a second step 21, the order data is received by the central control unit 15 of the order management system. For this purpose, an interface is provided that receives and evaluates data via the Internet.

[0067] In a further step 22, vehicle status data is retrieved. In the exemplary embodiment, the data required for this is provided by the central control unit 15. In steps 24a, 24b, 24c, the vehicles 11, 12, 13, 14 provide information about their current position, a planned route, and appointment data for planned trips and already planned work, as well as material, spare parts, and tools available in the vehicle 11, 12, 13, 14. Furthermore, information about the driver or another employee currently assigned to the vehicle 11, 12, 13, 14 is provided, such as employee identification and the employee's qualifications. An interface 23 is provided for receiving the data.

[0068] In another embodiment, the vehicle status data can be retrieved by transmitting direct requests to the vehicles 11, 12, 13, and 14 of the vehicle fleet via interface 23. These then transmit the required information.

[0069] In this exemplary embodiment, the interface 23 to the vehicle fleet is comprised by the central control unit 15. In further exemplary embodiments, an external server can be provided instead of the interface 23, which manages, updates, and provides information about the vehicle status data of the vehicles 11, 12, 13, 14 as needed. The vehicle status data can be requested, for example, at regular intervals or provided automatically upon status changes by the vehicles 11, 12, 13, 14. The vehicle status data stored by the external server can then be accessed via appropriate interfaces.

[0070] In a further step 25, it is determined which vehicle 11, 12, 13, 14 of the vehicle fleet is best suited to carry out the work for the order. This takes into account when and where which orders are already planned for vehicles 11, 12, 13, 14. Furthermore, it is taken into account which materials, spare parts and tools are available on board vehicles 11, 12, 13, 14 as well as which employees are traveling with vehicles 11, 12, 13, 14 and what qualifications they have. For example, certain maintenance work may only be carried out by employees who have a certain qualification. Furthermore, it is taken into account whether any missing materials, spare parts or tools need to be procured for the order, for example by picking them up from a specific location and / or ordering and delivery to a specific location, and what impact this has on the execution process.

[0071] In addition, it takes into account whether information regarding a particular order's urgency is available; if necessary, a particularly urgent order can be prioritized higher than others so that it can be executed as quickly as possible, even if this makes the process less time-efficient or less cost-effective. In another example, priorities are assigned to incoming orders, and planning is carried out based on these priorities.

[0072] To determine the most suitable vehicle (11, 12, 13, 14), the available and relevant information is mathematically processed to solve an optimization problem. Optimization criteria are defined for optimization; for example, orders should be executed as quickly, cost-effectively, with high quality, and economically as possible. These criteria can be weighted. Additionally, user inputs can be recorded, for example, to assign an order specifically to a specific vehicle (11, 12, 13, 14).

[0073] In another embodiment, the optimization process takes into account, in particular, information about previous orders and data from the past, such as the time required to complete a job depending on the type of job, the job location, the relevant facility, or specific employees. In this way, as much information as possible can be used for optimization, particularly through artificial intelligence or machine learning methods.

[0074] It can also be determined whether the error code sent by a system matches the work performed. If necessary, adjustments can be made to the order preparation for subsequent orders (adjustment of the tool list, spare parts list).

[0075] In a further step 26, execution data is generated. This data is transmitted in a step 27 to the vehicle 11, 12, 13, 14 determined during optimization and received in a further step 28. The execution data includes information required to execute the order. In particular, it includes the order name and location, as well as information about the planned execution time, notes on special features of the order, information about required materials, spare parts, and tools, as well as, if applicable, options for procuring missing parts. Execution data can be supplemented manually by user input.

[0076] In a further embodiment, confirmation data is also generated and sent to the order originating location. This data confirms that the order has been received and that the corresponding work will be performed. Additionally, the embodiment includes information about which employee will perform the work and when, whether any preliminary work or preparations are necessary, and / or whether materials need to be delivered to the order location beforehand or made available there.

[0077] In a further embodiment, materials, spare parts or tools that are not available in the vehicle are ordered and information about where they can be picked up is sent to the vehicle 11, 12, 13, 14.

[0078] In a further embodiment, a vehicle 11, 12, 13, 14 intended to carry out the work of an order can generate planning change data if changes occur during the execution of the planned work for various orders, for example due to a time delay, unavailable materials, spare parts and tools, employee absences or other events. If, as a result, the planned work for an order cannot be carried out or cannot be carried out in the planned manner, this can be communicated to the central control unit 15. This checks whether and how the planning of the work needs to be changed, in particular performing a further optimization to determine a vehicle 11, 12, 13, 14 to carry out the work for the order. The corresponding steps of the method according to the invention are repeated for this purpose.

[0079] In a further embodiment, the method is carried out only for a single vehicle 11. In this case, the determination of the most suitable vehicle is omitted, and the execution data is generated such that information about required materials is available in the vehicle 11, in particular information about parts not currently available in the vehicle 11 and the possibilities for obtaining them. Furthermore, the execution data is generated such that optimal processing of multiple orders is ensured. For example, scheduling is carried out such that the orders are executed according to certain optimization criteria, for example, by minimizing time, costs, or travel distances, or by prioritizing certain orders or types of orders.

[0080] Examples of displays that can be generated in the order management system explained above in the vehicles 11, 12, 13, 14 are explained below. In this exemplary embodiment, the user devices 16, 19 of the vehicle 11, 12, 13, 14 are comprised of an operating device and have a management mode and a documentation mode. The management mode is assigned to the passenger area 11a, and the documentation mode to the loading area 11b.

[0081] In general, the administration mode serves to manage and process the available execution data for the orders in the vehicle 11, 12, 13, 14. The administration mode is assigned to the passenger area 11a of the vehicle 11, 12, 13, 14, as is the first user device 16, which is arranged in the passenger area 11a. The user device 16 therefore displays a user interface by means of which the tasks of the administration mode can be processed, in particular by means of user inputs and information displays.

[0082] On the other hand, the documentation mode is used to document the execution of work for a job and to support a user in carrying out the work.

[0083] The documentation mode is therefore assigned to the loading area 11b of the vehicle 11, 12, 13, 14. The second user device 19 is intended to be located or used in the loading area 11b or in its vicinity. It therefore outputs a user interface that enables the fulfillment of the tasks of the documentation mode. For example, information related to the execution of an order is output, and user inputs related to this are recorded.

[0084] Since the passenger area 11a is typically better air-conditioned than the loading area 11b, this separation allows the user to perform as many relevant tasks as possible in the passenger area 11a, while at the same time the loading area 11b does not have to be open for too long.

[0085] In further embodiments, the administration and documentation modes are assigned to different spatial areas. The key here is the separation of different areas in which different tasks related to orders and work related to order execution are carried out.

[0086] In further embodiments, a user device 16, 19 is provided for which both the management and documentation modes can be activated. For example, the first 16 or second user device 19 can be arranged to be movable, so that it can be brought into both the personnel area 11a and the loading area 11b. Alternatively, only a single user device 16, 19 can be provided, which, for example, is assigned to a specific employee and fulfills the tasks of the first 16 and second user device 19. The position of the user device 16, 19 can be detected, and depending on this position, either the management or documentation mode is activated.

[0087] The management and documentation modes can be automatically activated for the user device 16, 19 located in the correspondingly assigned areas 11a, 11b, whereby the location can be detected in various ways, for example, based on the signal strength of a wireless data connection. Alternatively or additionally, the management or documentation mode can be activated manually, for example, using a switch or button provided by the user device 16, 19.

[0088] With reference to the Fig. 3A and Fig. Figure 3B explains examples of displays that can be generated when managing orders.

[0089] The displays are shown in particular on the first user device 16 of a vehicle 11 of the type described above with reference to the Fig. 1A and Fig. 1B. It is assumed that the management mode is activated for this first user device 16.

[0090] The display includes a map section 31 depicting a traffic network. At the respective geographical positions, task locations 32 are marked, representing intermediate destinations 32 of a planned route 33 of the vehicle 11. The current position of the vehicle 11 is marked in the map section 31 as an arrowhead 33a. The task locations 32 are provided with numbers that indicate the order in which the first, second, third, and fourth tasks are to be executed.

[0091] At the bottom of the display, an information field 34 shows the currently executed order, identified by the number "01". This display includes an address, i.e. the order location, and a time at which the work for the order is to be carried out. Also shown are the estimated time of arrival at the order location, the estimated duration of the journey there, and the current distance. Next to this information field, at the bottom, there is another information field 35 with information about the next order, where in this case, besides the number "02", only the time of execution and the name of the client are shown. Furthermore, at the bottom, another information field is displayed which relates to the order after but one and which only contains the number "03".

[0092] The display further includes a warning symbol 36 displayed at the top. In the exemplary embodiment, a warning is thus issued that one or more drawers of a shelving system in the loading area 11b of the vehicle 11 are not properly closed. Alternatively or additionally, a warning can be issued if required materials, spare parts, or tools are not on board the vehicle 11 or in the event of other errors.

[0093] In the exemplary embodiment, the first user device 16 comprises a touchscreen. The user can activate this in the area of the information field 34 for the current order and thus call up more detailed information on the work currently being carried out. Alternatively, the user can touch the touchscreen in the area of the first order location 32 in the map section 31. Other ways of operation, selection and activation can be provided alternatively or additionally, in particular by means of a touchpad, selector button, joystick or a mouse. Upon activation, the Fig. 3B shows a display with a job description 34a with a more precise description of the work to be carried out or the error message present, an estimated duration 34b of the work and a button 34c by means of which a call to the client can be initiated.

[0094] Similarly, the user can touch the touchscreen in the area of the information field 35 for the next order or the second order location 32 in the map section 31 to call up detailed information about the following order.

[0095] In further embodiments, when detailed information about an order is displayed, the associated order location 32 is marked in the map section 31 in a special way, for example in color, by a special symbol or by a dynamic effect, such as flashing.

[0096] With reference to the Fig. 4A to 4F illustrate examples of displays that can be generated when managing orders. In the illustrated case, a user - with management mode activated - has one of the actions described above with reference to the Fig. 3A and Fig. 3B, a button is pressed in such a way that a detailed management of the specific order "01" is carried out. The following displays are also shown on the first user device 16 of the vehicle 11 of the vehicle described above with reference to the Fig. 1A and Fig. 1B explained order management system.

[0097] The ad in Fig. 4A includes, analogous to the lower part of the Fig. 3B, detailed information about the currently processed order. These fields are in Fig. 4A, however, are arranged in the upper part of the display, where they are moved, for example, after being activated in the area of the information field 34 for the currently performed order. In the lower part of the display there is a materials list 401 in which tools, materials and spare parts are listed that are necessary to perform the current order. The materials list 401 includes information on the name of the article, its intended position in the loading area 11b, the required quantity and the current stock on board the vehicle 11. The list also shows test lights 402, which can assume different states: If an article is not on board the vehicle, no test light 402 is displayed; if the article is in a storage device 17.1 to 17.6, the color of the test light 402 takes on a specific color.

[0098] In further embodiments, other conditions for the appearance of the test light 402 can be provided. The appearance of the test light 402 can be formed in various ways known per se, for example, with a different color, brightness, or with a dynamic effect such as flashing. The appearance of the test light 402 can further depend on the state of a lighting unit 18.1 to 18.6 assigned to the storage device 17.1 to 17.6 and can be prevented, for example, if the lighting unit 18.1 to 18.6 lights up, changes its color, or is switched off.

[0099] The ad in Fig. 4A further includes a button 403 for starting the current job, which in the present embodiment manually activates the documentation mode and displays a new user interface, such as that described below with reference to the Fig. 5A to 5F. Alternatively or additionally, a route guidance to the order location can be initiated. Furthermore, a further button 404 is included, by means of which the storage devices 17.1 to 17.6 assigned to the items of the material list 401 can be illuminated and highlighted using the lighting units 18.1 to 18.6; this is also explained in more detail below.

[0100] Based on the Fig. 4B, additional items can be added to the material list 401. The display is largely analogous to the display of the Fig. 4A. Therefore, only differing features are explained.

[0101] Above the material list 401, a button 405 is located, which can be used to launch a dialog for adding items. Adjacent to this is a search field 406, which can be activated to enter a search term. A keyboard is used for input in the invention; alternatively or additionally, however, speech recognition, scanning using a barcode scanner, or another method can also be used.

[0102] The display also includes a "Procure" button (407) for calling up a dialog regarding the procurement of missing materials and a "Invoice" button (408) for creating an invoice. These functions are also explained in more detail below.

[0103] In the Fig. 4C, the user has activated the search field 406 and entered a search term, in this case the word "pliers." A result list 409 appears, in which the relevant articles determined based on the search term are listed with a name, the required quantity, and the current stock in the vehicle 11. The user can now mark the desired articles in the result list 409 and, if necessary, enter the desired quantity. The display further includes a button 410 for adding selected parts to the material list 401, as well as a button 411 for canceling the search and returning to the display of the Fig. 4B.

[0104] The Fig. 4D is essentially the same as in Fig. 4B and explained above, but in the material list 401 an article from the result list 409 of the display was Fig. 4C. This item is not currently on board vehicle 11, therefore, no test lamp 402 is displayed for it. Instead, in the exemplary embodiment, the newly added item is marked by a marker 416, represented here by a dashed frame. The highlighting can be achieved in other known ways, for example, by color, brightness, bold or italic typeface, or a dynamic effect such as flashing.

[0105] In the Fig. 4E, the user has the option to Fig. 4D, the "Procure" button 407 is pressed, and a dialog is launched in which the user can specify how the missing items should be procured. A list 412 of procurement options is displayed, with the estimated time and costs for various delivery methods listed. The currently selected procurement option is marked by a check mark 413.

[0106] In the exemplary embodiment, the list 412 of procurement options is generated in such a way that a ranking of the procurement options is determined according to a predefined optimization criterion. The best procurement options according to the ranking are displayed at the top of the list, and the less good ones are displayed further down. In the present case, the specified optimization criterion is that the required time should be minimized. Further optimization criteria can be minimizing costs or the travel distance, cost-effectiveness criteria, or a special prioritization of certain procurement options.

[0107] The display also includes a representation of the total 414, which is calculated based on the number of items ordered and their price. It also includes the "Procure" button 407, which, when clicked, submits an order using the currently selected procurement option.

[0108] In Fig. 4F an order confirmation 415 is displayed, signaling to the user that the missing items have been successfully reordered.

[0109] In the exemplary embodiment, it is provided that following the order confirmation 415, the display of the Fig. 3A or Fig. 3B is issued.

[0110] With reference to the Fig. 5A to 5F illustrate examples of displays that may be generated when performing work for orders. The displays are displayed on the second user device 19 of the vehicle 11 of the system described above with reference to the Fig. 1A and Fig. 1B. This second user device 19 is assigned to the loading area 11b, and the documentation mode is activated.

[0111] The ad in Fig. 5A includes, analogous to the display of the Fig. 4A, detailed information on the currently processed order is shown in the upper part of the display. Below this, a material list 501 is shown, which includes the tools, materials, and spare parts required to carry out the work for the current order. The material list 501 includes information on the name of the article, its intended position in the loading area 11b, the required quantity, and the current stock on board the vehicle 11. Furthermore, test lamps 502 are shown, the states of which can be determined as above with reference to Fig. 4A are formed.

[0112] For the articles shown, safety lights 503 are also displayed, providing information about the state of the storage device 17.1 to 17.6 associated with the article. In the exemplary embodiment, the safety light 503 is only displayed when the storage device 17.1 to 17.6 is opened, released, removed, or in another activated state. Such an activated state can also be triggered by an object, such as a tool, not being in its designated location.

[0113] As long as one of the storage devices 17.1 to 17.6 is in such a state, the corresponding safety light 503 is displayed. Furthermore, a warning symbol 536 is displayed in the upper area of the display. This is a safety measure intended to prevent the vehicle 11 from being moved even though the load has not yet been safely stowed or, for example, tools have not been correctly reloaded into the vehicle 11 and may have been forgotten.

[0114] In the exemplary embodiment, the operating state of the storage devices 17.1 to 17.6 is detected using various sensors depending on the type of attachment or storage. Closed drawers are detected using a contact switch, the position of power tools is determined by connecting them to a power source for battery charging, and the location of certain materials can be determined using optical sensors or electromagnetic sensors, for example, using near-field communication (RFID) or Hall sensors.

[0115] The display further comprises a button 505 for starting a dialog for adding missing parts and a search field 506, which is analogous to the one described above with reference to Fig. 4B and Fig. The search explained in section 4C can be used.

[0116] In the Fig. In the case shown in Figure 5B, the user has activated the search field 506 and entered a search term, in this case the word "fitting." A results list 509 appears, in which the relevant articles determined based on the search term are listed with a designation, their intended position in the vehicle 11, and the current inventory in the vehicle 11. Markings 514 highlight in the illustration that for the top two articles in the results list 509, the lighting units 18.1 to 18.6 for the corresponding storage devices 17.1 to 17.6 are illuminated. This allows the user to identify in which storage devices 17.1 to 17.6 these articles can be found.

[0117] Furthermore, by activating an entry in the result list 509, flashing of the corresponding lighting units 18.1 to 18.6 for corresponding storage devices 17.1 to 17.6 is activated.

[0118] The Fig. The markings 514 shown in Figure 5B in the form of dashed frames are for illustrative purposes only and are not actually displayed in the exemplary embodiment. Instead, the corresponding items are highlighted by a modified font, for example, by a different color. Other graphical highlights may also be used.

[0119] The user can now select the desired items in the result list 509, which is indicated by the check marks 513 located to the left of the item names. The display also includes a button 510 for adding selected parts to the material list 501 and a button 511 for canceling the search and returning to the display of the Fig. 5A.

[0120] In the Fig. In the case shown in Figure 5C, the Fig. 5B selected article is added to material list 501. The display essentially corresponds to that of the Fig. 5A, but with the correspondingly supplemented material list 501.

[0121] In the Fig. In the case shown in Figure 5D, the user has actuated another storage device 17.1 to 17.6. In this specific case, they have removed a tool, namely a water pump pliers. The name of this item therefore appears in the material list 501 with a safety light 503, which signals that an actuation has taken place here.

[0122] In the Fig. In the case shown in Figure 5E, the user has initiated the generation and output of invoice data by clicking the "Invoice" button 508. An invoice 516 is displayed, which includes a list of labor costs, travel expenses, materials used, and spare parts, as well as the corresponding prices. It also includes a customer signature, which is captured in a conventional manner, for example, by scanning or signing on a touch-sensitive surface.

[0123] In the exemplary embodiment, the data required to determine labor costs and travel costs—in particular, the duration required to complete the work for the order and the travel time or distance traveled—are automatically recorded by the system, for example, via an interface of the function control unit to the vehicle's sensors for the distance traveled and by measuring the time between arrival at the order site or the start of work and the creation of the invoice. Alternatively or additionally, user inputs can be recorded, for example, specifying the travel route and / or the working time.

[0124] In the exemplary embodiment, to create the invoice data, it is further checked which storage devices 17.1 to 17.6 were operated, and a query is generated in which the user enters which materials, spare parts, and tools they have actually removed. Alternatively or additionally, the removed parts can be automatically recorded, for example, using video sensors or other sensors. This means that items in storage devices 17.1 to 17.6 that have not been operated are ignored, while the user is specifically shown the potentially removed items. This simplifies and accelerates the creation of the invoice.

[0125] The display also includes a button 511 for canceling the process and another button 505 for completing the process, where the invoice can be printed. If necessary, an invoice can also be sent automatically via email if the customer's data is known. After completing the process, the Fig. 5F with the completion confirmation 515 as well as a button 517 for closing the completion confirmation 515 and a button 518 for continuing with the next order.

[0126] In the exemplary embodiment, it is further provided that the material inventory stored in the vehicle is also updated based on the change in the contents of individual storage devices 17.1 to 17.6, which is recorded when creating the invoice. The updated data is also made available to the external unit 15, which subsequently takes into account, when the vehicle 11 is used, that certain materials are no longer available on board the vehicle 11.

[0127] With reference to the Fig. 6A and Fig. Figure 6B illustrates examples of additional displays that may be generated when managing orders. It is assumed that the displays are displayed by the first user device 16 in management mode.

[0128] Fig. 6A shows a display with a map section 61 in which a planned route and various order locations 62 arranged along the route are marked. Furthermore, a procurement location 63 is marked along the route, which in the exemplary embodiment corresponds to a material warehouse from which the vehicle 11 can pick up missing materials. The exemplary embodiment provides for the user to select the marked customers 62 or the procurement location 63, in particular by touching a touchscreen that displays the display, or by means of another input device. If an order location 62 is selected, the associated order is marked as the current order.

[0129] The display further includes a button 64 for deleting an order and a button 66 for contacting a customer. In the exemplary embodiment, the user can press these buttons 64, 66 to edit the currently selected order. A further button 67 can be used to call up additional options for processing an order, in particular those described below with reference to the Fig. Displays and input options described in 7A to 7C.

[0130] Additionally, a button 65 for a so-called "safety check" is provided in the display. The button 65 comprises an illuminated area 65a, which in the exemplary embodiment is designed as a round region that can be highlighted in color. In the exemplary embodiment, the illuminated area 65a is highlighted, for example, by a particular color, brightness, or a dynamic effect such as flashing, when a storage device 17.1 to 17.6 in the loading area 11b is in an actuated state. Such an actuated state detects that the storage device 17.1 to 17.6 is, for example, not properly closed, not attached to the intended location, or is otherwise not in a desired basic state.

[0131] By pressing button 65, the user calls up the Fig. 6B, which includes a table 68. This table displays the designations of goods and their positions, which correspond to the positions of the assigned storage devices 17.1 to 17.6. Furthermore, a button 68a for "acknowledge" and an illuminated area 68b are displayed for each item of goods. The illuminated area 68b indicates that the storage device 17.1 to 17.6 assigned to the goods is in an actuated state, i.e., it is not properly closed, it detects a missing item, or it has another critical characteristic. By pressing the button 68a, the user can confirm that the actuated state of the receiving device 17.1 to 17.6 for this item should be ignored, for example, because a missing tool should be left at the construction site and picked up later.When acknowledging such a message by pressing button 68a, the storage device 17.1 to 17.6 is no longer highlighted as activated.

[0132] By pressing button 69, all acknowledgements can be reset, i.e., a check is carried out again to determine which storage devices 17.1 to 17.6 are in an actuated state and these are displayed during the “Safety Check”.

[0133] The exemplary embodiment further provides that when performing the "safety check," the lighting units 18.1 to 18.6 associated with the activated storage devices 17.1 to 17.6 are highlighted. This allows the user to easily identify which storage devices 17.1 to 17.6 are being used when looking into the loading area 11b.

[0134] By pressing button 60 the user returns to the Fig. 6A shown display.

[0135] With reference to the Fig. Figures 7A to 7C illustrate examples of additional displays that can be generated when managing orders. It is assumed that the displays are displayed by the second user device 19 in management mode.

[0136] In the Fig. In the display shown in Figure 7A, data about the order to be performed, in particular the name and address of a customer and a description of the order, are displayed to the user in an information field 71. Furthermore, the processing time is measured, with the time in the exemplary embodiment starting automatically when the vehicle 11 reaches the customer. Alternatively, the time measurement can be started and stopped manually.

[0137] Furthermore, a material list 72 is displayed, in which the materials, spare parts, and tools to be used for the order are listed. For each item, the position provided in the loading area 11b, in particular an identifier of an associated storage device 17.1 to 17.6, and information about the current stock are displayed. Furthermore, it is listed how many of the respective items are to be removed, and a button 72b can be used to increase or decrease the specified number. Furthermore, buttons are assigned to the items with which an input can be confirmed and with which an order for the item can be initiated. A scroll bar 72a is provided to move the displayed section from a longer list. The display further comprises a button 75, when pressed, the Fig. 7B is generated for adding further parts, as well as a button 76, when pressed, the Fig. 7C is generated to select a procurement option.

[0138] In the Fig. In the case shown in Figure 7B, the user has the button 75 to add further parts of the Fig. 7A is activated. An inventory list 74 is displayed, which includes a description, a designated position, a current inventory, and buttons for adding and ordering the items in the vehicle's inventory 11. The display also includes a search field 79, which the user can use in a conventional manner to search specifically for certain items. A scroll bar 74a can be used to move the displayed section of a longer list.

[0139] After adding more parts, the user returns to the Fig. 7A to further edit the material list 72.

[0140] In the Fig. In the case illustrated in Figure 7C, the user has pressed the button 76 to plan a procurement. A list 73 of procurement options is displayed, indicating for various procurement types whether the required materials are available in this way, how high the costs are, and what delay this will cause for the customer. Buttons can be used to select the individual procurement options; for a longer list, a scroll bar 73a can be used to browse the list. The available procurement options can include, for example, pickup from a central warehouse, delivery by a supplier or another vehicle, or other delivery, for example, to the customer's address.

[0141] When selecting a procurement option, an additional interface may be displayed to enter additional details about the procurement.

[0142] In the exemplary embodiment, the displayed list 73 of procurement options is generated based on a ranking list in which better and worse procurement options are identified based on predefined optimization criteria. The optimization criteria can include, for example, minimizing delays, travel distances, or costs, although other optimization criteria or combinations thereof can also be used. In addition, certain procurement options can be further prioritized, for example, if procurement is regulated by contracts with suppliers.

[0143] The display further comprises a button 77, which, when pressed, displays contact information for the current customer or establishes contact, for example, by telephone. The display further comprises a button 78, which, when pressed, returns the user to the Fig. 7A shown user interface.

[0144] With reference to the Fig. Figures 8A to 8D illustrate examples of additional displays that may be generated when performing work for orders. It is assumed that the displays are displayed by the first user device 16 in documentation mode.

[0145] The exemplary embodiment also assumes that the user has completed the work required to complete a job and then documents the work, including the materials, spare parts, and tools used. This step can be initiated, for example, by pressing a corresponding button or through automatic detection.

[0146] The Fig. The display shown in Figure 8A comprises an information field 81 with data about the current order, the information field 81 being analogous to the information field 71 of the display in Fig. 7A. It further comprises a material list 82, which is also analogous to the material list 72 of the display in Fig. 7A is formed.

[0147] In the exemplary embodiment, the material list 82 includes those materials, spare parts, and tools that were recorded during the execution of the work based on the actuations of the storage devices 17.1 to 17.6. For example, the opening of a box by pulling it up in a shelving system is automatically registered, for example by means of a contact switch, and the parts contained in the box are added to the material list 82. The user can set the number of parts actually removed using the associated buttons 86 and confirm it using a button, as well as initiate a reorder using another button. If a part was not removed even though the associated storage device 17.1 to 17.6 was actuated, the user can set the number of parts removed to "0," for example, and confirm it.

[0148] Missing parts can be added by the user pressing the button 82b, whereupon in particular the Fig. 8B and explained in more detail below.

[0149] The display further includes a button 82a, which, when activated, determines the storage devices 17.1 to 17.6 listed in the material list 401 and activates the respective associated lighting units 18.1 to 18.6. In this way, the storage devices 17.1 to 17.6 are highlighted, allowing the user to easily identify where specific parts have been retrieved.

[0150] The user can also click another button 82c, which triggers the creation of an invoice. The corresponding display is described below with reference to Fig. 8C is explained in more detail.

[0151] The ad in Fig. 8B is used to add parts from an inventory list 83 and is essentially analogous to the display of the Fig. 7B. Added parts appear when returning to the display of the Fig. 8A in material list 82.

[0152] After the documentation of the parts used and the calculation parameters has been completed, the following appears after pressing button 82c: Fig. 8C shows a display of an automatically generated invoice. The display includes the data of the invoice 84 as well as a button 84a, which, when clicked, prints the invoice, another button 84b, when clicked, sends the invoice to the customer's email address, and another button 84c, when clicked, registers the completion of the order and displays the Fig. 8D is generated.

[0153] The ad in Fig. 8D includes a list 85, which is analogous to the material list 82 of the Fig. 8A. However, this list does not record the removal of parts from the storage devices 17.1 to 17.6, but rather the storage, i.e., the number of parts placed in the storage devices 17.1 to 17.6. In particular, it records which tools are loaded back into the loading area 11b of the vehicle 11. This recording can be done, for example, via a current flow measured when an electrical device is connected to the vehicle's electrical system to charge a battery.

[0154] Analogous to the "safety check" explained above, the illuminated areas 87 of list 85 are designed so that the status of the operation of the storage devices 17.1 to 17.6 can be checked. For example, illuminated areas 87 can be displayed in a specific color if a removed tool has not been returned or if a storage device 17.1 to 17.6 has not been properly closed. For example, drawers, compartments, or securing devices that have not been closed are indicated in this way. On the other hand, the storage devices 17.1 to 17.6 that were operated during the execution of the order are marked in a different color of the illuminated area 87 if they have been properly closed or if a removed tool has been put back in storage. The illuminated area 87 can, for example, be displayed in red or green.

[0155] In the exemplary embodiment, it is further provided that the storage devices 17.1 to 17.6 marked as not properly closed or not present are also marked by means of the lighting devices 18.1 to 18.6.

[0156] The display further comprises a button 85a, when pressed, which illuminates all the storage devices 17.1 to 17.6 previously used during the work, and a further button 85b, when pressed, which starts the next job.

[0157] When a new order is started, a new list is created in which the activated storage devices 17.1 to 17.6 are stored in order to be able to subsequently register the removed parts.

[0158] With reference to Fig. 9 explains an embodiment of a shelving system with storage devices.

[0159] The shelving system 90 is configured in a manner known per se such that it can be installed in the loading area 11b of the vehicle 11 and provides space for storage devices 91, 92, in the exemplary embodiment, boxes 91 and drawers 92. Alternatively or additionally, other storage devices 91, 92 can be provided. The storage devices 91, 92 are configured to accommodate materials, spare parts, tools, and other objects so that they are securely stored in the vehicle 11. In particular, falling while the vehicle 11 is moving is prevented.

[0160] In the shelving system 90, a specific location is provided for each storage device 91, 92, for example a location for a box 91 or a suspension for a drawer 92. Lighting units 93, an LED in the exemplary embodiment, are arranged at each of these locations and can be controlled separately.

[0161] Sensors are also mounted at the locations to detect occupancy of a storage device 91, 92, for example, by means of a contact switch, by measuring a weight, by an optical sensor, or by an electromagnetic sensor. The sensors also detect an actuation state of the storage devices 91, 92, i.e., in particular, the opening of a drawer 92 or the removal of a box 91. In other embodiments, separate sensors can be used to detect actuation, or the storage devices 91, 92 can themselves comprise actuation sensors.

[0162] In further embodiments, the storage devices 91, 92 each have an identifier that can be detected by the sensors and allows the respective storage device 91, 92 and / or its contents to be detected. In further embodiments, sensors can also be provided by which the contents of a storage device 91, 92 are automatically detected, for example, based on weight, by an optical sensor, or by electromagnetic detection, in particular by means of near-field communication (RFID).

[0163] To control the LEDs 93 and to read out the information detected by the sensors about the occupancy and / or the operating state of the storage devices 91, 92, the shelving system 90 is coupled to the function control unit 17 of the vehicle 11, wherein in particular one or more interfaces of the function control unit 17 are used.

[0164] The shelving system may further include controllable work lighting, which, when activated, emits light to illuminate a work area. The work lighting may be provided in addition to the interior lighting of the vehicle 11 or integrated into it.

[0165] In this exemplary embodiment, the shelving system includes power connections supplied with electrical voltage via the vehicle's electrical system. A connection to an external power supply network, for example, via three-phase current on a construction site, is also provided.

[0166] With reference to Fig. Figure 10 explains another example of the components of an order and material management system in a vehicle.

[0167] The system comprises a function control unit 110, which in turn comprises the following modules: an app interface 111; a safety check module 112 for checking whether tools and storage devices are in their correct place; a shelf location marker 113 for marking relevant storage devices and / or relevant locations of a shelving system 120; a fill status query 114, for example with a ring counter, for determining a fill status of storage devices for specific parts; and a module for providing power and controlling sockets 115 or a work light.

[0168] The system further comprises a shelving system 120 with the following modules: status LEDs 121 at individual shelf locations, comprising LEDs for red and green light; end position sensors 122, which are designed as reed switches or Hall sensors; a fill status LED bar, in the exemplary embodiment with several white LEDs, which are provided, for example, at locations for removable boxes or other storage devices to indicate their fill status; and electrical consumers 124, in particular connected to sockets with 230 V voltage.

[0169] The system further comprises: a power PC 130; at least one tablet computer 140 assigned to the passenger area 11a and / or the charging area 11b of the vehicle 11; a smartphone 150 for providing an app interface and / or a WLAN interface, wherein, for example, proximity detection can be performed based on the WLAN signal; a voltage converter 160; and a relay 170. However, the power PC 130 can also be omitted if necessary, and its functions or tasks are assumed by the function control unit 110.

[0170] The app interface 111 of the function control unit 110 receives status feedback from the safety check module 112 and from the fill status query module 114. It provides outputs for tool or material selection for the shelf location marking module 113. It is also coupled to the power PC 130 and transmits control signals to it for controlling a door and / or a light, in particular a lighting system of the vehicle 11.

[0171] The safety check module 112 transmits status feedback to the app interface 111 as well as control signals to the status LEDs 121 of the shelving system 120. This allows relevant storage devices to be marked, for example, if they are not properly locked or if storage devices are not in place. For this purpose, the status LEDs 121 light up red or green. Similarly, the shelf location marking module 113 transmits control signals to the status LEDs 121. In this case, however, these signals are not used to verify proper occupancy, but rather to assist the user in removing or storing parts in the storage devices.

[0172] The end-position sensors 122 of the shelving system 120 register their activation based on changes in the position of the storage devices, for example, by opening drawers, compartments, and securing devices, or removing boxes, crates, and cases. Information about the activation is transmitted to the fill status query module 114 and to the safety check module 112. For example, during the processing of an order, the storage devices that are activated are stored in order to subsequently determine the potentially removed parts based on this information. This is done in particular based on the status feedback transmitted from the fill status query module 114 to the app interface 111.The fill status query module 114 also transmits control signals to the fill status LED bar 123 to mark storage devices with white light that are no longer sufficiently filled or that, on the contrary, still have sufficient fill.

[0173] In the exemplary embodiment, a fill status LED strip 123 is provided in spatial proximity to individual storage devices. This comprises LEDs arranged in a row, which in particular emit white light or can be switched between white and red emission. When an actuation of the storage device is detected, a ring counter of the fill status query module 114 counts an additional removal. Depending on the number of removals, the fill status decreases and fewer LEDs light up white. Instead, the remaining LEDs can light up red. Alternatively or additionally, the actual removal from the storage device can be measured in order to control the number of white LEDs based on the actual fill status. Other displays can be used analogously.

[0174] In addition, a CAN interface is provided for data exchange between the function control unit 110 and the power PC 130. The data exchanged via the CAN interface concerns, for example, data about the status or control signals from the tablet computer 140.

[0175] The tablet computer 140 is connected to the Power PC 130 via WLAN. An app interface can be used to display information about the system status or to record user inputs for controlling system components.

[0176] In the exemplary embodiment, smartphone 150 is coupled to function control unit 110 via WLAN. It provides an app interface through which information about the system status is output or user inputs for controlling system components are recorded. Furthermore, it is intended that a user always carries smartphone 150 with them, so that the user's diet or position within the area of vehicle 11 can be determined based on the approach of smartphone 150 to vehicle 11.

[0177] Analogous to the Fig. 1B, the first 16 and the second user device 19 can also be implemented by means of the tablet computer 140 and the smartphone 150 and can be assigned to the passenger area 11a and the loading area 11b of the vehicle 11, respectively.

[0178] The voltage converter 160 and the module for supplying power and controlling sockets 115 or a work light are coupled to the relay 170, which in turn controls the electrical loads 124 of the shelving system 120. In the exemplary embodiment, this determines which sockets are supplied with power. Furthermore, the power drawn can be measured and the material drawn can be taken into account when creating an invoice.

[0179] The function control unit 110 has interfaces to the shelving system 120 and the user devices 140, 150. It is also coupled to devices of the vehicle 11 via CAN interfaces. This allows the coordination and control of the shelving system 120 and the vehicle devices via the power PC 130 or the function control unit 110.

[0180] For example, it can be determined whether a user with the smartphone 150 is near the vehicle or moving away from it. If, for example, the user removes a heavy box from the vehicle, it is difficult for them to manually operate the vehicle's equipment. In the exemplary embodiment, it is detected that the user is moving away from the vehicle 11, and the door is closed and the lights of the vehicle 11 are switched off. Conversely, the door is opened and the lights are switched on when the user approaches the vehicle 11 again, so that even with heavy luggage, they do not experience any additional difficulties in operating the vehicle 11. List of reference symbols 11, 12, 13, 14 Vehicle 11a Personnel area 11b Loading area 15 Central control unit 16 First user device 17 Function control unit 17.1, 17.2, 17.3, 17.4, 17.5, 17.6 Storage device, drawer, compartment 18.1, 18.2, 18.3, 18.4, 18.5, 18.6 Lighting unit 19 Second user device 20 Sending order data 21 Receipt of order data 22 Retrieving vehicle status data 23 Interface to vehicle fleet 24a, 24b, 24c Providing vehicle status data 25 Determination of suitable vehicle 26 Generate implementation data 27 Send implementation data 28 Receive implementation data 31 map section 32 order locations, intermediate destinations 33 Route 33a Current position 34 Currently executed order (information field) 34a Contract description 34b Estimated duration (display) 34c Start call button 35 Following order 36 Warning symbol 401 Material list 402 Test light “Box present” 403 Start Order button 404 Illuminate All button 405 Add Parts button 406 Search field 407 Obtain button 408 Cancel button 409 results list 410 Add button 411 Cancel button 412 List of procurement options 413 hooks 414 Total 415 Order confirmation 416 Marking 501 Material list 502 Test light “Box present” 503 Safety light “Drawer open” 504 Illuminate All button 505 Add Parts button 506 Search field 508 Bill button 509 results list 511 Cancel button 513 hooks 514 Marking 515 Certificate of Completion 516 Billing 517 Close button 518 Next Order button 536 warning symbol 60 Back button 61 map section 62 Place of order 63 Place of procurement 64 “Delete order” button 65 Safety Check button 65a Illuminated area 66 Contact Customer button 67 Edit order button 68 Open Boxes Table 68a Confirm button 68b Illuminated area 69 Reset all receipts button 71 Information field 72 Material list 72a Scroll bar 72b Button 73 List of procurement options 73a Scroll bar 74 Inventory list 74a Scroll bar 75 Add Parts button 76 Schedule Procurement button 77 Contact Customer button 78 Back button 79 Search field 71 Information field 72 Material list 72a Scroll bar 72b Number button 73 List of procurement options 73a Scroll bar 74 Inventory list 74a Scroll bar 75 Add Parts button 76 Schedule Procurement button 77 Contact Customer button 78 Back button 79 Search field 81 Information field 82 Material list 82a Illuminate all button 82b Add button 82c Billing button 83 Inventory list 83a Search field 84 Billing 84a Print button 84b “E-mail customer” button 84c “Order completed” button 85 List “Storage of materials / tools” 85a Illuminate all button 85b Next Order button 86 Number button 87 illuminated area 90 shelving system 91 Storage device; Box 92 Storage device; drawer 93 Lighting unit; LED 110 Function control unit 111 App interface 112 Safety Check 113 Shelf location marking 114 Fill status query 115 sockets; work light 120 shelving system 121 status LEDs 122 end position sensors 123 Fill status LED bar 124 electrical consumers 130 PowerPC 140 tablet computers 150 smartphones 160 voltage converters 170 relays

Claims

[1] Method for operating an order management system in a vehicle (11) comprising an interior with a passenger area (11a) and a loading area (11b); in which an operating device (16, 19) of the vehicle (11) has a management mode and a documentation mode; wherein, when the management mode is enabled, a management interface is provided for outputting and managing execution data; and, when the documentation mode is activated, a documentation interface is provided for capturing data about an order execution; where the administration mode is assigned to the personal area (11a) and the documentation mode is assigned to the loading area (11b) and wherein the management mode is automatically activated when an activity is detected in the passenger area (11a) of the vehicle (11), and the documentation mode is automatically activated when an activity in the area of the loading area (11b) is detected based on an opening state of a vehicle door, in particular a door of the loading area (11b), or based on a user approaching the loading area (11b) or by actuating a storage device in the loading area (11b) of the vehicle (11). [2] Method according to claim 1, characterized by , that the operating device (16, 19) comprises a first (16) and a second user device (19), wherein the first user device (16) is assigned to the passenger area (11a) of the vehicle (11) and outputs the management user interface, and the second user device (19) is assigned to the loading area (11b) of the vehicle (11) and outputs the documentation user interface. [3] Method according to one of the preceding claims, characterized by , that In the documentation mode, data about an order execution is recorded, whereby the data collected on order execution include information on work performed, materials and spare parts used, tools used, working time, electricity consumption and / or disposal costs. [4] Method according to one of the preceding claims, characterized by , that when collecting data on order execution, operations on storage devices (17.1 to 17.6) are recorded and stored; and material consumption is recorded based on the recorded operations. [5] Method according to claim 4, characterized by , that based on the recorded operations of storage devices (17.1 to 17.6), changes in the contents of the operated storage devices (17.1 to 17.6) are determined; and based on the content changes, a material inventory list of the vehicle (11) is updated. [6] Method according to claim 4 or 5, characterized by , that relevant storage devices (17.1 to 17.6) are determined based on the recorded operations of storage devices (17.1 to 17.6); and the relevant storage devices (17.1 to 17.6) are highlighted, in particular by means of a light signal. [7] Method according to any one of claims 4 to 6, characterized by , that after a transition from documentation to management mode, an operation status of storage devices (17.1 to 17.6) is recorded and storage devices (17.1 to 17.6) are highlighted depending on the recorded operation status. [8] Order management system in a vehicle (11) comprising an interior with a passenger area (11a) and a loading area (11b); the order management system comprising an operating device (16, 19) having a management mode and a documentation mode; wherein, the operating device (16, 19) is designed to when the management mode is enabled, to provide a management interface for outputting and managing execution data; and, when the documentation mode is activated, to provide a documentation user interface for capturing data about an order execution; where the administration mode is assigned to the personal area (11a) and the documentation mode is assigned to the loading area (11b) and wherein the management mode is automatically activated when an activity is detected in the passenger area (11a) of the vehicle (11), and the documentation mode is automatically activated when an activity in the area of the loading area (11b) is detected based on an opening state of a vehicle door, in particular a door of the loading area (11b), or based on a user approaching the loading area (11b) or by actuating a storage device in the loading area (11b) of the vehicle (11).

Images