App system for the anonymized sharing of missed doctor's appointments by patients to other patients

Abstract

A system for the digital transfer of appointments between customers or patients, characterized by the fact that a) a provider (e.g. practice, salon, studio) assigns an appointment to an initial customer or patient account via a provider-side user interface, b) the assigned appointment is automatically saved and displayed in the first customer or patient account of a mobile or web-based app, and c) the first customer or patient can digitally transfer the appointment to a second customer or patient account via the app, whereby the transfer status is visible and logged by the provider.

Description

Technical field

[0001] The invention relates to an information technology system for the digital transfer of appointments between customers or patients using provider-side software. Task

[0002] Short-term vacancies (e.g., medical treatments, services, or other offers) should be made available efficiently – without additional administrative effort for the provider and with complete traceability. Solution

[0003] The system includes: 1. Provider software (dashboard) for appointment management and assignment to customer or patient accounts, 2. Server / backend with database as well as rights and status management, 3. App (mobile or web-based) with account-based reception, display and sharing of appointments.

[0004] The provider assigns an appointment to an initial customer or patient account; the appointment is automatically displayed in the app. The customer / patient can then transfer the appointment to a second customer or patient account within the app. A countdown timer manages deadlines; if the appointment is not transferred, it reverts to the provider. The system generates notifications and logs that are accessible to the provider. Variants - without a transfer code: Management exclusively via the provider's software and linked accounts. - with transfer code / token: Transfer via unique code, QR code or provider identification. Optional modules - Radius and filter functions - Notification function - Prioritizing short-term appointments - Favorites management - AI-powered suggestions - Protection against abuse (registration, blocking logic, event logs). Advantages - No additional work for the provider - Immediate assignment - Forwarding by customers / patients without telephone traffic - Transparent logging - Flexible deadline management - Scalable for different industries and disciplines. Example

[0005] A provider (e.g., a doctor's office or beauty salon) books an appointment for customer / patient A in the dashboard → the appointment appears in their app → A optionally forwards it → B takes over within the countdown → the system confirms and logs; the provider dashboard shows the status; if not taken over, the appointment is returned to the provider.

Claims

[1] System for the digital sharing of appointments between customers or patients, characterized by , that a) a provider (e.g. practice, salon, studio) assigns an appointment to an initial customer or patient account via a provider-side user interface, b) the assigned appointment is automatically saved and displayed in the first customer or patient account of a mobile or web-based app, and c) the first customer or patient can digitally transfer the appointment to a second customer or patient account via the app, whereby the transfer status is visible and logged by the provider. [2] System according to claim 1, without a transfer code, wherein the identification and authorization is managed via the provider's software and the linked customer or patient accounts. [3] System according to claim 1, with transfer code or token, wherein the appointment is released and accepted via a unique code, QR code, provider identifier or a comparable token. [4] System according to one of claims 1 to 3, comprising a countdown time window within which the appointment must be accepted; when the time window expires, the appointment automatically reverts to the provider. [5] System according to any one of claims 1 to 4, comprising a notification system that informs the releasing customer or patient, the receiving customer or patient and the provider about release, acceptance, confirmation and relapse. [6] System according to any one of claims 1 to 5, wherein the provider has access to and the ability to intervene in the status of the appointment transfer (release, withdraw, confirm). [7] System according to one of claims 1 to 6, with radius and filter functions for targeted display of available appointments and a notification function for suitable appointments. [8] System according to one of claims 1 to 7, with prioritization of short-term appointments within a predefined time window of 24 to 48 hours. [9] System according to one of claims 1 to 8, with registration of user accounts for identity verification and protection against misuse by means of blocking logic and event logging. [10] System according to any one of claims 1 to 9, wherein the purpose of the appointment (in particular treatment type, service or examination type) is represented as mandatory information and displayed to the receiving customer or patient. [11] System according to any one of claims 1 to 10, with favorites function for providers, practices or specialties and prioritized notifications. [12] System according to any one of claims 1 to 11, with optional AI-supported suggestions based on appointment type, availability and user preferences. [13] Computer program product comprising program code means which, when executed on server and / or client computing facilities, operate the system according to any one of claims 1 to 12. [14] Data carrier containing the computer program product according to claim 13.