System for the automated control of telephone calls, in particular for bypassing hold loops, continuous signals and permanently busy lines, for example in emergency call areas or on customer hotlines

Abstract

Voice-controlled communication system with integrated chip or chip card in the reader.

Description

State of the art

[0001] Various systems exist that enable telephone calls, voice control, and queue management. However, current solutions usually require the use of conventional telephones, smartphones, or complex software systems. These systems are often too complicated, inflexible, or inadequate, especially for older people or busy professionals. Object of the invention

[0002] The object of the invention is to provide a simplified, universally applicable solution for making telephone calls, bypassing hold queues, and efficiently transmitting requests. The system should be particularly easy to use for older people, enable voice control, and be able to operate independently of traditional telephone networks. Solution of the invention

[0003] The invention solves this problem by providing a multifunctional card with voice control, which is operated in conjunction with a compact reader or wristband. The card enables contactless operation, provides visual feedback (e.g., via a flashing light), and can control calls via mobile networks, the internet, or vehicle communication systems. A particular feature is the ability to skip call queues or request callbacks via voice command. Furthermore, calls can be prioritized using keywords such as "emergency." The system is platform-independent and requires no additional devices such as smartphones.

Claims

[1] Voice-controlled communication system with integrated chip or chip card in the reader. [2] System according to claim 1, characterized by , that waiting loops are automatically skipped. [3] System according to any of the preceding claims, characterized by that a visual feedback (flashing light) confirms the successful voice recording. [4] System according to any of the preceding claims, characterized by that voice commands in all national languages ​​are automatically recognized. [5] System according to any of the preceding claims, characterized by that an emergency call can be triggered even without a telephone line. [6] System according to any of the preceding claims, characterized by that appointments can be made automatically. [7] System according to any of the preceding claims, characterized by that medical practices, workshops or authorities can be clearly identified by location information. [8] System according to any of the preceding claims, characterized by that the phone number is automatically researched and dialed. [9] System according to any of the preceding claims, characterized by , that buttons and switches can be eliminated in vehicles. [10] System according to any of the preceding claims, characterized by that the reader can be operated independently, without the need for a mobile phone. [11] System according to any of the preceding claims, characterized by that the chip is integrated directly onto the circuit board of the reader. [12] System according to any of the preceding claims, characterized by that the chip is directly integrated into the vehicle control system. [13] System according to any of the preceding claims, characterized by that licensing is required from vehicle manufacturers due to the integration. [14] System according to any of the preceding claims, characterized by, that voice control can be used both in the vehicle and at home. [15] System according to any of the preceding claims, characterized by that the system also works without a mobile network. [16] System according to any of the preceding claims, characterized by that the memory chip card and reader form a single unit. [17] System according to any of the preceding claims, characterized by that the controls are completely replaced by voice commands. [18] System according to any of the preceding claims, characterized by that by eliminating buttons and switches, the manufacturing costs of vehicles can be reduced.