System for automated telephone order taking with display output and receipt printing

Abstract

Claim 1. System for automated telephone order taking, comprising a computing unit (1) with connection to a cloud-based speech model (LLM), a touch display (2) for displaying order data, a receipt printer (4) for issuing order slips and a telephone connection (21) via call forwarding and / or SIP / PSTN gateway, characterized in that the system automatically receives incoming telephone calls, understands them in natural language, processes them dialog-based, validates orders and, after confirmation, displays them directly on the display (2) and prints them out via the receipt printer (4).

Description

Technical field

[0001] It concerns a system for automated telephone order taking in various industries, especially gastronomy, retail, bakeries, butcher shops and delivery services. State of the art

[0002] Currently, only recorded announcements, voicemail, and simple IVR systems exist. These solutions are incapable of conducting natural, multilingual dialogues, fully capturing and validating orders, and seamlessly integrating them into operational processes. Object of the invention

[0003] The object of the invention is to provide a system that automatically receives telephone orders, interacts with customers in natural language, checks and processes orders and makes them immediately available for operation. Solution

[0004] The solution consists of a standalone hardware-software system comprising a computing unit with AI integration (LLM), a touchscreen display, a receipt printer, and a telephone interface. The system receives calls, conducts conversations, recognizes and validates orders, displays them on the screen, and automatically prints receipts. Advantages - Relief and savings in personnel costs - 24 / 7 availability - Multilingualism and dialect recognition - Error reduction - Direct integration into existing processes and telephone systems Examples of implementation

[0005] The system can be used in restaurants, delivery services, bakeries, butcher shops, and retail stores. Orders are automatically recorded, displayed on the screen, issued as a receipt, and optionally forwarded to POS or kitchen systems.

[0006] In Fig.Figure 3 illustrates the exemplary integration of the system in a restaurant. A customer (20) places an order by telephone using a phone with call forwarding to the AI ​​(21). The AI ​​ordering system (22) includes a touchscreen display (23) and a receipt printer (24). The order is forwarded to a cash register (25) and to the kitchen (26), where the waitstaff (27) can collect the receipt. Reference symbol list 1 case 2 Display 3 Stand 4 printers 10 callers 11 Automatic call answering 12 Speech recognition / greeting 13 Dialogue / Order Recognition 14 Validation / Error Checking 15. Receipt creation 16 Display output 17. Conclusion / Farewell 20 customers 21 Telephone with call forwarding to AI 22 AI ordering system 23" touchscreen 24 receipt printers 25 cash register 26 Kitchen 27 service staff

Claims

[1] Claim 1. System for automated telephone order taking, comprising a computing unit (1) with connection to a cloud-based voice model (LLM), a touch display (2) for displaying order data, a receipt printer (4) for issuing order slips and a telephone connection (21) via call forwarding and / or SIP / PSTN gateway, characterized by , that the system automatically receives incoming telephone calls, understands them in natural language, processes them in a dialog-based manner, validates orders and, after confirmation, displays them immediately on the screen (2) and prints them out via the receipt printer (4). [2] Claim 2. System according to claim 1, characterized by , that the computing unit (1) is connected to a cloud AI which handles speech understanding, dialogue management and speech output, while the local unit performs the control of the display (2) and printer (4). [3] Claim 3. System according to any one of the preceding claims, characterized bythat the system works in multiple languages ​​and includes dialect recognition. [4] Claim 4. System according to any one of the preceding claims, characterized by that orders are checked for availability, minimum order value, address and postcode information, and that inquiries are made in case of errors. [5] Claim 5. System according to any one of the preceding claims, characterized by , that the display (2) shows the order data in real time and informs the service personnel of any changes. [6] Claim 6. System according to any one of the preceding claims, characterized by that the order data is also output in a cash register (25) and / or a kitchen system (26). [7] Claim 7. System according to any one of the preceding claims, characterized by , that the conversation may include optional recommendations and additional offers (upsells). [8] Claim 8. System according to any one of the preceding claims, characterized bythat the order data is logged and stored for analysis and process optimization.

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