KAYZE

Abstract

Kayze is a mobile application aimed at bringing together virtual contacts between those seeking legal or administrative services and competent service providers.

Description

Title of the invention: KAYZE Introduction: “Kayze, the interactive service”

[0001] Uberization, the future of tomorrow

[0002] Our contemporary world is experiencing a new economic model based on digital technology. Following the success of Uber and Uber Eats, this is the model on which the project is based. The ingenious and revolutionary idea is to offer an administrative and legal service via an application and website based on the same model as the Uber application.

[0003] Recently, applications such as "Youpijob", "NeedHlep", "Fiverr" and many others, offer a platform allowing you to meet service seekers and competent providers. The latter carry out a mission in exchange for financial compensation.

[0004] This economic model, which has enjoyed untold success, is undoubtedly the future of tomorrow!

[0005] The advent of this idea

[0006] Coming from a legal background, I have personally observed that people are eager for administrative and legal support. From information, advice, writing letters to putting together a procedural file, the person deemed "competent" is always the subject of multiple requests, like that mechanic or hairdresser friend who logically engages in activities outside of the professional register.

[0007] The provision of a service based on true knowledge is equivalent to competence. It does not remain exclusively reserved for holders of titles. However, it is necessary to establish a system of differentiation of treatment for lawyers, magistrates, notaries, bailiffs, etc., in a logic of credibility (see the registrations of service providers).

[0008] Every individual is experiencing a concern at this time that requires assistance. Ask your loved ones about two key points: - Are they currently experiencing a setback, a dispute, a procedure or an injustice? - Would they call upon a person deemed competent to resolve their immediate situation? Currently, and at the time of writing, millions of people affected are stuck in a "conflict" situation requiring legal or administrative resolution.

[0009] (eg: writing a letter, procedure with a public service, subscribing to a mutual insurance without consent, contesting a fine, damage to image on social networks, scams that are rife on online sites, harassment at work, etc.).

[0010] In this respect, a table is drawn up to categorize the nature and types of disputes. Particularities are taken into account, such as foreign situations which require the intervention of competent persons to settle matters relating to foreign countries or which require a speaker in a foreign language (see registration: request for foreign nationality).

[0011] Kayze is not an application that replaces the work of professionals, but rather provides a complement. Its purpose is to meet another demand. Indeed, this platform optimizes the exchange of information and assistance, the current needs of which are not fully exploited.

[0012] Why is there currently a significant shortfall that can be exploited?

[0013] Multiple pitfalls hinder the procedural initiative of people who feel aggrieved. They may suffer from the lack of people around them who can provide valuable assistance. Sometimes, there is even a lack of close "advisors" suggesting "getting advice", just that!

[0014] We can also decry the restrictive nature of access to justice because of its complexity.

[0015] This is also the case for the solicitation of lawyers: often expensive, venal and giving a feeling that the case is not being heard, there is indeed a feeling of reluctance to call on a legal assistant. It is also worth knowing that litigants are not necessarily kept informed of any free services during the first consultation with lawyers. Travel and time can also hinder this approach.

[0016] Ignorance, slowness and cost of the legal market are therefore the obstacles that this application overcomes.

[0017] What are Kayze's innovative contributions?

[0018] The main purpose is to increase and optimize access to justice. This starts with rapid assistance in extremely broad areas, at a negotiated and attractive price, all concentrated in a single, easy-to-use device.

[0019] This assistance also plays a psychological and moral role insofar as the support of others is a guarantee of renewed optimism.

[0020] The service provider, for his part, emancipates himself in his professional contribution to others, highlights his skills and above all benefits from additional financial support. The challenge is to multiply good evaluations to move up in rank and become one of the best.

[0021] “Kayze, the interactive service”. This unique interaction contributes to a unprecedented innovation in administrative and legal service.

[0022] Another goal pursued, as a subsidiary, is prevention. Specific cases that find their solution on the application are highlighted for marketing and informational purposes. The site's role as a whistleblower makes it possible to warn users likely to encounter the same type of cases or to be involved in large-scale cases.

[0023] (Ex: scams relating to the release of the “Playstation 5” console).

[0024] The idea of ​​explanatory tutorials, legal interventions, articles that relate to the general theme are planned in a newspaper page.

[0025] The final question regarding the success (or not) of the project: paying for a practical and affordable service?

[0026] Having personally surveyed several relatives as to whether they were willing to pay a modest sum for the same service I provided them, the response was overwhelmingly positive.

[0027] The sale of 2 to 5 euros for legal advice or 10 euros for an administrative service seems undeniably plausible to take advantage of in view of all the previously mentioned advantages of the application.

[0028] The condition of the counterpart (the provider)

[0029] The reciprocal condition is trust and competence. It is unthinkable and highly punishable for service providers to demonstrate inadequacy in the quality of the service to be provided.

[0030] Strict control is put in place during registration (diploma verified) and after the service has been completed. The establishment of a double rating mechanism is planned, either to reward the service provider through stages of satisfaction and grades, or to sanction up to categorical and permanent banishment.

[0031] The application symbol

[0032] The term “Kayze” is a derivative of the English word Keys which means Key.

[0033] Logo The “KAYZE” logo is composed of gold capital letters on a dark blue background. Below the text, there is a stylized gold key with intricate ornaments on the handle. The background of the image is a deep dark blue, creating a striking contrast with the gold elements. The word “KAYZE” is written in gold capital letters, each letter distinct and crisp. Below the text, an ornate gold key is visible; the handle of the key features intricate and artistic details. The entire logo emits an elegant and sophisticated ambiance thanks to the judicious use of colors and design.

[0034] User naming

[0035] A reflection arises regarding the naming of service requesters and providers with the aim of presenting a personalized and remarkable application. The functionality of the “Kayze” application

[0036] "Kayze" offers international usage. The ambition is to go beyond borders by requesting “ambassadors” from each country in order to adapt the content of the application to the specific characteristics chosen.

[0037] The application offers a modern and futuristic design and functionality, in blue and gold colors (like the logo).

[0038] Its technical operation should be presented in several stages: 1. The home page Like all classic applications, the first page offers a connection option via email address and a predefined password, once the first registration has been completed.

[0039] A tab offers registration to the site detailed below.

[0040] The choice of language is also made available to users. 1. Registration In a desire for simplification, the idea of ​​setting up two separate applications depending on the applicant or the provider was quickly dismissed.

[0041] Kayze offers registration based on the user's status. Namely, the service provider also registers as a requester (for the professional, he represents his status as a requester only if he is registered as a service provider).

[0042] Reciprocity is logically inconceivable.

[0043] The general idea is to offer ease of registration and to limit intrusion into users' privacy while imposing necessary control. A. Registration of the service applicant Relatively simplified compared to the service provider's registration, the applicant must provide their identity: title, surname, first name, date of birth, place of birth, postal address, telephone number. A photograph is optional.

[0044] When registering, the person concerned is required to accept the conditions of use of the application / website which will be drawn up subsequently.

[0045] Profiles are secured by establishing verification mechanisms. A. Registration of the service provider Service provider registration allows you to filter those who can provide administrative and legal services. This check suggests users who are qualified based on their qualifications.

[0046] It is sufficient to take the same procedures for the classic registration of applicants while providing specific conditions to the status of the service provider. 1. Diplomas Only graduates with a two-year degree in all fields related to legal professions (e.g., Master's degree in law, political science, economics and law, etc.) may be considered for the legal component. The diplomas are national and are logically accessible to foreigners.

[0047] As for administrative services, only people holding a baccalaureate are eligible to register.

[0048] Proof, upon registration, is provided by submitting the diploma or the school certificate (e.g.: 3rd year of degree which cannot provide proof of the DEUG (validation of the 2nd year of degree)). 1. Special statuses

[0049] Legal professions

[0050] The title of civility provides the possibility of proving one's status relative to the profession practiced. For example, by choosing "Me" during registration, a tab allows one to provide proof of the title of lawyer. This particularity gives the service provider a special status by adding a gold star to the profile to presume greater competence.

[0051] Foreign languages

[0052] A foreigner who suffers harm or who finds himself obliged to seek assistance places himself in a situation where he appears clearly disadvantaged in comparison with nationals because it is reasonable to presume his ignorance with regard to the legal and administrative system of the State in question (e.g. foreign tourists who lose their official documents)

[0053] The idea is to overcome the language barrier by offering a service that makes it easier for foreigners to carry out their procedures.

[0054] Language proficiency should be proven by diplomas, nationality, or simply by a sworn statement. Evidence is currently being considered. This skill is in addition to the other required diplomas.

[0055] For example, only a holder of a Bac +2 and bilingual in German has the ability to respond to a legal service submitted in German. 1. Areas of expertise In order to complete the profile, a list of categories is drawn up so that the service provider can present their areas of expertise (e.g.: corporate law, fundamental freedoms, competition law, taxation, etc.).

[0056] The areas of actual expertise are not necessarily predefined; users may consider themselves capable of responding to a specific request when reading the advertisement posted by the applicant. 1. Photography The photo is mandatory as the application requires facial recognition for new profiles and for suspicious profiles. 1. Identity documents Securing the operation of the application requires users to provide their identity documents: CIN (even for foreigners), passport, residence permit, driving license, etc.

[0057] The documents must present a photograph in order to compare it with the one visible on the profile in question. 1. RIB The RIB allows the transfer of the financial counterpart. 1. Consent to the Terms of Use Like service requesters, consent to the terms of use is a requirement. For service providers, it is important to actually consent to the legal rules and conditions imposed by the application.

[0058] Confidentiality and respect for privacy are essential elements. This also applies to consent to the taxation of income generated on the application.

[0059] Furthermore, a stipulation imposes a duty of loyalty which obliges the user to provide a service only if he considers himself competent to carry it out.

[0060] As a reminder, the double rating system helps to respect this duty. 1. The performance of the service A. The procedure for requesting a service The applicant presents their case. Their first choice is based on the nature of the problem they have submitted to the service providers. They must opt ​​for an "administrative" request or a "legal" request.

[0061] The difference in treatment is decisive and must be explained by reminding users of a precise definition.

[0062] Nevertheless, there is a close link between these two matters. The issue is that for a dispute that is difficult to define, opting for potential providers eligible for administrative services increases the chances of candidates. However, choosing a provider from the legal aspect allows for the provision of the service to be qualified.

[0063] For example, when contesting a traffic ticket, it is more advantageous to seek the assistance of a lawyer so that he can provide a legal dimension to the request.

[0064] In an effort to increase visibility, the language flag accompanies all forms of request. The idea is to easily identify requests made in a foreign language. 1. The administrative service The request for an “Administrative” service can be understood as the accomplishment of simple daily tasks.

[0065] A typical example is writing an email or e-mail. A non-exhaustive list cannot classify predefined categories in the application. There are many services that can be provided remotely and whose level of qualification does not necessarily require having completed higher education.

[0066] Ex: a reservation, an explanation of how a public service works, income declaration, a telephone call on behalf of the person, simple accounting, IT questions, etc. 1. The legal department Legal assistance requires that there is a dispute and that it must be resolved. The idea is to realize that the injured party has rights (simple advice) and that they can act to assert their rights (procedure).

[0067] To simplify the functionality of the legal section, the operator opts, upstream, for the nature of the dispute applicable to his specific case (which presents exhaustive sub-categories).

[0068] Subsequently, he defines the consistency of his request, which is subdivided into two categories and which presents a predefined price range.

[0069] The nature of the disputes

[0070] The user must formulate his request for legal service by designating the nature of his dispute.

[0071] Kayze provides a comprehensive and detailed list of choices that the latter selects. The idea is that the applicant can reassure himself that his problem can be recognized and potentially treated.

[0072] It is enough to pose these categories and define them: - “Administrative” category: this concerns disputes involving the person concerned and the State as well as its attributes (public administration, public services, etc.). - “Private” category: this represents all disputes between the applicant and private companies or professionals (particularly in the field of sales). - “Individuals” category: These are disputes involving one or more individuals who do not represent the State, a registered company or professionals. Please note that the user chooses their category based on the opposing party and not on their personal status.

[0073] (Ex: the head of a company, who wishes to contest a public decree, must choose the “administrative” category)

[0074] To guide and facilitate the applicant, examples are cited under each category.

[0075] Colors are assigned based on the nature of the disputes for practical reasons and to provide an attractive application.

[0076] Note: A table is drawn up separately which lists the subcategories that the application offers in detail (an “Other” category is worth considering).

[0077] Note 2: It is appropriate to differentiate between the terms of the classic “administrative” service and that of the legal service in order not to create confusion. In principle, it is understood that the services are different since by opting for the legal service, the applicant is aware that he is in a litigation situation.

[0078] The type of legal service

[0079] After having defined the nature of the dispute, it is appropriate to propose what service the applicant wants to see performed.

[0080] Two types of services can be determined and will offer a price range that users have the ability to negotiate: - “Legal advice”: the idea is that for a price that varies between 2 and 5 euros On average, the provider provides an opinion, advice, recommendation or provides legal answers. - “Legal procedure”: For a price that varies from 10 to 30 euros, the donor service undertakes in-depth assistance against a well-defined party (e.g.: drafting a letter against a bank to contest bank charges) or against a third party who is not the party concerned in the dispute (e.g.: referral to the CIVI commission to be awarded damages). The obvious difference between these services is that the procedure requires much more intervention than simple advice.

[0081] Thus, prices are estimated according to a range and negotiable between users depending on the volume of work required by the request. Obviously, requests in foreign languages ​​offer relatively more expensive prices.

[0082] Please note that Article 54 of the 1971 law states that "no one may, directly or through an intermediary, on a regular and paid basis, provide legal advice or draw up private deeds for others." It will then be necessary to regulate the scope of activity for service providers who do not have the qualifications listed in the said law. 1. The demand model At this stage, the applicant has finalized the selection of the above categories. The next idea is to present his dispute briefly.

[0083] Attached to the profile (with or without a photograph and with or without a star, if professional), the request provides an abbreviated title as well as the wording of the request which includes a limit on the number of characters.

[0084] The category color is highlighted with the language flag and the "announcement" is finally published.

[0085] Example:

[0086] (Photo) - Mehdi C. Private (work) - Council - (Language flag) Title: Dispute with the employer Statement: For several weeks, I have noticed strange behavior from my employer. He has sanctioned me with a behavioral warning even though I have not committed any professional misconduct. What should I do? A. The provider's application The application process for the service provider is simple: anyone who believes they can provide comprehensive assistance to the applicant applies and offers a price.

[0087] Clearly, they cannot converse before the applicant selects their service provider since dispute resolution could be achieved in the application discussions.

[0088] The applicant views the profiles of potential candidates: Photograph, First name and initial of the last name for traditional providers (e.g.: (Photo) Marie C.).

[0089] Professionals include their title and their gold star in addition (ex: (Photo) Me Durand - star)

[0090] The selection is free and arbitrary. It is made based on a feeling or taking into account the ratings that the service provider has previously obtained, but also by studying the specialization of the users. Profiles with stars are obviously more popular. A. The performance of the service By accepting the proposed price, the applicant must make payment. The amount represents a blocked provision that can only be transferred after the first rating.

[0091] As a reminder, a duty to respect privacy and a duty of confidentiality are imposed with severity. It is important to remember this, as is compliance with criminal rules which, in the event of violation, are liable to prosecution against its author.

[0092] The applicant may withdraw before the service provider responds (for example, if the applicant considers the applicant to be clearly inactive). A discussion space is open between the two users. The applicant may send any documents they wish so that the assistant can obtain the entire file.

[0093] The application offers sending documents, photographs, scans, etc.

[0094] Internet page links (e.g. standard letter, legal provisions, legal articles, etc.) or online videos can be the "kayze" of the solution.

[0095] The parties may jointly agree to a new type of service. E.g., simple advice requires procedural assistance to a targeted party.

[0096] Thus, an option to renegotiate the price is possible unless the applicant reformulates a request to another provider.

[0097] Ultimately, when the service provider considers that he has completed his work, he can end the discussion and ipso facto cause his rating. 1. The rating This procedure is essential for the application to function properly. A double-grading system is in place since the final evaluation requires a certain amount of time. A. The first notation The first rating is made directly when the discussion ends at the initiative of the service provider (in principle, both parties have consented to the end of the service). The requester gives a rating of 1 to 5 stars and leaves a comment that will be made public on the service provider's profile.

[0098] On the one hand, a public response is permitted under the rating comment, in particular to advise of thanks or to argue about the rating obtained. On the other hand, an appeal by the latter is possible, with the collaborators of the application which manages the after-sales service, when he considers that the rating is disproportionate to the service provided. A. The second notation Optional, it is possible within one month following the provision of service (the application issues reminders of ratings to be carried out in case of forgetfulness). Subsequently, the applicant realizes that the work provided was approximate or insufficient depending on the result obtained. The idea is not that there is dissatisfaction with the expected result but that the applicant believes that his service provider has demonstrated characterized incompetence or that he has not provided all the means that the duty incumbent on him.

[0099] This rating is transmitted to the Kayze service and is the subject of the opening of a dispute.

[0100] Note: It is not necessary for the double notation to be consecutively positive.

[0101] Abuses of ratings are punishable (see sanctions). A. The Rewards The idea of ​​rewards helps motivate service providers to multiply their contribution and make a name for themselves. It is illustrated by the allocation of levels and grades (something to think about) and advertisements featuring those who perform the best (e.g., advertisement for a notary's office, if professional). Furthermore, this reward helps encourage the requester to choose the service provider. A. Sanctions 1. Towards the applicant Where it is deemed that the ratings awarded are severe or that the behaviour does not meet the conditions of use, the applicant may be sanctioned.

[0102] In case of repetition, a permanent ban is decided. 1. Towards the service provider This is also the case for the behavior mentioned above. For example, if he leaves the discussion without having completed his duty or if a connection sharing is detected.

[0103] Mainly, sanctions are established with regard to the level of ratings. Sanctions ranging from temporary suspension to permanent ban are possible.

[0104] All sanctions are based on objective elements which have been brought to light; they cannot be contested (firm policy). 1. Functional after-sales service To ensure the proper functioning of the application and the website as well as user control, Kayze must respond to an accessible and immediate service.

[0105] Employees are deployed to respond quickly to requests relating to the use of the application but also to any other requests through the establishment of an online chat (or by exchanging emails in the event that the chat is closed to the public).

[0106] They are responsible for support and intervention from registration through to the procedure for opening a dispute between the applicant and the service provider.

[0107] Ex: They re-establish the discussion when it has been left by the service provider involuntarily.

[0108] Refunds are also provided in case of dissatisfaction of the applicants.

[0109] They also carry out sanctions against users. Conclusion :

[0110] Ultimately, Kayze offers law students the opportunity to put their knowledge into practice and begin to consolidate their experience in the profession. Perhaps the application's ratings, in the exercise of the legal component, will be given as much consideration as completing a legal internship on a CV.

[0111] Professionals find in this application the means to benefit from another source of income and better visibility.

[0112] Kayze has ambition, other fields can find application for the device presented.

[0113] The internationalization of the model is the goal.

Claims

Claims

1. A user interface allowing requesters to submit specific legal and administrative requests.

2. A system for automatic matching with competent providers and professionals in the relevant field.

3. Request tracking and management features, allowing users to track the progress of their requests and communicate with the relevant professionals.

4. The presentation of logos of the companies and administrations concerned for easy and rapid identification.

5. A rating and feedback system to assess the quality of services provided by professionals.

6. A feature that allows providers to benefit from financial rewards.

7. Security measures to protect users' confidential data.

8. An integrated customer service, providing support and assistance to users throughout the process.

9. The foundations of this application via the following site: www.kayze-services.fr