Information processing method, program and information processing system for supporting child consultation service

Abstract

To provide an information processing method, a program and an information processing system for improving information of child abuse on the basis of information of a child under management and for supporting a child consultation service.SOLUTION: A service support method for supporting a child consultation service provided by a server terminal connected via a network to a user terminal relating to a user of a child consultation center, the service support method causes a control part of the server terminal to: receive, from the user terminal, at least child identification information for identifying a child, and risk assessment information relating to risk assessment for supporting child protection determination, including input result information for one or more input items relating to the risk assessment for the child; extract research knowledge information corresponding to the input result information for the one or more input items; and display the research knowledge information on the user terminal as risk information relating to the child.SELECTED DRAWING: Figure 9

Description

[Technical field]

[0001] The present invention relates to an information processing method, a program, and an information processing system for supporting child consultation services. do. [Background technology]

[0002] Traditionally, in order to assess the risk of child abuse and protect children from abuse, Various efforts have been made in various places. However, there are issues such as a shortage of staff on the ground, Issues cited include an increase in the number of abuse cases being handled.

[0003] In this context, for example, Patent Document 1 discloses an automated technology for determining the risk of abuse. In this case, technology is being developed that can capture images of children's bodies and automatically identify signs of abuse based on the captured images. It has been disclosed. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 6801902 Summary of the Invention [Problem to be solved by the invention]

[0005] As disclosed in Patent Document 1, automated technology such as image-based abuse sign detection can be used to Although it is expected to reduce the burden on staff, it may lead to the collection of further information on child abuse. In addition, these issues are being addressed through the relationship between child consultation centers and local government agencies. Not limited to information on child abuse, but also information related to public institutions such as municipalities and the country (especially Domestic violence, sexual violence, bullying, harassment, crime, delinquency, physical disabilities, Information related to social issues such as mental disorders, developmental disorders, child poverty, and elder abuse. Information on areas related to food, clothing, shelter, and physical safety, as well as areas related to peace of mind such as discrimination and verbal abuse The same is true for

[0006] Therefore, the present invention provides a method for detecting child abuse based on information about children under management. The purpose of the present invention is to realize a method for enriching information related to the above. [Means for solving the problem]

[0007] In one aspect of the present invention, a network is provided to a user terminal associated with a user of a child consultation center. A method for supporting child consultation services, which is provided by a server terminal connected via The control unit of the server terminal receives from the user terminal a child identification number for identifying a child. information, and input result information for one or more input items regarding risk assessment for said child risk assessment information for supporting child protection decisions, including At least, the research knowledge information corresponding to the input result information to the one or more input items is extracted. The risk information relating to the child can be displayed on the user terminal. Effect of the Invention

[0008] According to the present invention, in particular, a system for detecting child abuse based on information about children under its management is provided. It is possible to enrich the information provided. [Brief description of the drawings]

[0009] [Figure 1] 1 is a block diagram showing an information processing system according to a first embodiment of the present invention. [Diagram 2] 2 is a functional block diagram showing the server terminal 100 of FIG. 1. [Diagram 3] 2 is a functional block diagram showing the user terminal 200 of FIG. 1. [Figure 4] FIG. 2 is a diagram showing an example of child data stored in the server terminal 100. [Diagram 5] FIG. 4 is a diagram showing an example of reception data stored in the server terminal 100. [Figure 6] FIG. 13 is a diagram showing an example of a check sheet (front side) used when registering reception data. [Figure 7] FIG. 13 is a diagram showing an example of a check sheet (back side) used when registering reception data. [Figure 8] FIG. 2 is a diagram showing an example of user data stored in a server terminal 100. [Figure 9] 4 is an example of a flowchart relating to an information processing method according to the first embodiment of the present invention. [Figure 10] 6 is another example of a flowchart relating to the information processing method according to the first embodiment of the present invention. [Figure 11] 11 is yet another example of a flowchart relating to the information processing method according to the first embodiment of the present invention. [Figure 12] FIG. 2 is a diagram showing an example of a home screen of an application displayed on a user terminal. [Figure 13] 13 is a diagram showing an example of a screen displayed on a user terminal for requesting a risk assessment evaluation of an application. [Figure 14] FIG. 13 is a diagram showing an example of a screen for registering an image of an application, which is displayed on a user terminal. [Figure 15] A figure showing an example of a screen displayed on a user terminal for checking changes in risk assessment items of an application. [Figure 16] FIG. 13 is a diagram showing an example of a screen displayed on a user terminal for using a chat communication function of an application. [Figure 17] 13 is a diagram showing an example of a screen for outputting the risk assessment evaluation result of an application, which is displayed on a user terminal. FIG. [Figure 18] FIG. 13 is a diagram showing an example of a screen for outputting research knowledge information of an application, which is displayed on a user terminal DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] Hereinafter, an embodiment of the present invention will be described with reference to the drawings. The embodiments are not intended to unduly limit the scope of the present disclosure as defined in the claims. All of the components shown in the embodiments are not necessarily essential components of the present disclosure. The features shown in each embodiment may be applied to other embodiments as long as they are not mutually inconsistent. It is Noh.

[0011] (Embodiment 1) <Configuration> FIG. 1 is a block diagram showing a business support system (information processing system) according to a first embodiment of the present invention. This system 1 is a user terminal used by users such as staff at child consultation centers. a terminal 200, and a child consultation record system 300 for recording / managing information related to child consultation. The system is configured with a server terminal 100 that mediates between the child consultation and the child consultation record system. The server terminal 100 may have all or part of the functions of 300. When the server terminal 100 is provided with the child consultation record system 300, the child consultation record system 300 is not required in the present system 1. Alternatively, all or part of the functions of the child consultation record system 300 may be used. As a function of the user terminal 200 by an application executed on the user terminal 200, Good too.

[0012] The server terminal 100 and the user terminal 200 are connected via a network NW. The network NW includes the Internet, intranet, wireless LAN (Local Area Network), rk) and WAN (Wide Area Network).

[0013] The server terminal 100 is connected to a plurality of user terminals 20 associated with users such as staff of a child consultation center. Provide applications to 0A and 200B to support business efficiency and The information registered from each of the user terminals 200A and 200B is managed, and the information is processed based on the registered information. For example, the results of a risk assessment regarding the possibility of child abuse A device that provides research findings, such as a workstation or personal computer. It can be a general-purpose computer such as a personal computer, or it can be used in cloud computing. In this embodiment, for convenience of explanation, the server terminal is Although one machine is shown as an example, the present invention is not limited to this and multiple machines may be used. It may also have servers with different roles, such as a database server.

[0014] As described above, the user terminals 200A and 200B are users such as staff of a child consultation center. , owned by a user who uses an application provided by the server terminal 100, e.g. For example, information processing devices such as personal computers and tablet terminals, as well as smartphones For the sake of convenience, the user terminal may be a mobile phone, a PDA, etc. The devices 200A and 200B are collectively referred to as the user terminal 200 in the following description.

[0015] This system is also connected to a child consultation record system 300 via a network NW. A user who uses the user terminal 200 can access the server terminal 100 or the child consultation record system. You can register various information, including child information, related to your child on the 300. The server terminal 100 can transmit and receive information to and from the child consultation record system 300. The child consultation record system 300 can share data among the The system's main functions are recording child consultations and issuing administrative documents. For example, Issue of related child numbers and reception numbers, issuance of medical examination tickets and temporary protection decision notices, etc., administrative information This is a system that manages linked family information and fees, as well as managing the progress of procedures. On the other hand, the main function of this system is to support communication with users and decision-making. This system allows for the input, viewing and sharing of records both inside and outside child consultation centers, and Chat communication between counseling center staff, registration and sharing of children's photos, and past This is a system that performs simulations of temporary protection trends, etc. The terminal 100 and the child consultation record system 300 are connected via a network NW. For example, Data can be shared between the two systems using the QR code (registered trademark), child number, or reception number as a key. In order to carry out the above, the user must provide the following to both the server terminal 100 and the child consultation record system 300: There is no need to input or register information in both systems. By registering information in one system, you can As mentioned above, the entire child consultation record system 300 can be synchronized with the By providing some of the functions to the server terminal, the processing can be completed in the server terminal 100. In this case, data linking using a QR code (registered trademark) or the like may not be required.

[0016] In this embodiment, the system 1 includes a server terminal 100, a user terminal 200, and a child consultation center. The recording system 300 is provided, and each user has a user terminal 200 and a child consultation recording system. 300 to operate the server terminal 100. The terminal 100 is configured as a standalone device, and the server terminal itself has a function for users to operate the device. may also be provided.

[0017] FIG. 2 is a functional block diagram of the server terminal 100 shown in FIG. It includes a communication unit 110, a storage unit 120, and a control unit 130.

[0018] The communication unit 110 communicates with the user terminal 200 and the child consultation record system via the network NW. A communication interface for communicating with the system 300, for example, TCP / IP (Transmitter / Receiver / Transmitter) Dissemination Control Protocol / Internet Protocol), closed network, etc. Communication takes place.

[0019] The storage unit 120 stores programs for executing various control processes and each function in the control unit 130. , input data, etc. are stored in RAM (Random Access Memory), ROM (Read Only Memory), The storage unit 120 is also configured with various data related to the user. A child data storage unit 121 stores various data related to children. a reception data storage unit 122 for storing various data related to the user; a user data storage unit 123 for storing various data related to research findings; The storage unit 120 includes a research knowledge data storage unit 124. It is also possible to temporarily store data communicated with the child consultation record system 300. A database (not shown) storing various data is stored in the storage unit 120 or the server terminal 1. It may be built outside of 00.

[0020] The control unit 130 executes a program stored in the storage unit 120 to The central processing unit (CPU) controls the overall operation of the server terminal 100. The control unit 130 is configured with a graphics processing unit (GPU), etc. A reception unit 1 that receives input from a user terminal 200 or a child consultation record system 300 31, a data management unit 132 for referring to and processing various data, and The reception unit 131 includes a risk assessment unit 133 that analyzes the received information and performs an assessment. The data management unit 132 and the risk assessment unit 133 are controlled by the programs stored in the storage unit 120. The program is started up by and executed by a server terminal 100 which is a computer (electronic calculator).

[0021] The reception unit 131 is provided by the server terminal 100 and is used by the user terminal 200 to Through a user interface such as a screen displayed via a user interface or application When the user performs a predetermined input, the instruction is transmitted from the user terminal 200 via the communication unit 110. Or, it receives requests from the server terminal 100 or the user terminal 200. In response to a request, information is received from the child consultation record system 300 via the communication unit 110.

[0022] The data management unit 132 manages various user data, child data, and reception data related to the user. It manages various data such as data, evaluation data, etc., and registers and reads them from the corresponding data storage unit. Which predetermined process is performed?

[0023] The risk assessment unit 133 receives the following from the user terminal 200 (or the child consultation record system 300): Based on the registered information, a process is carried out to assess the risk of child abuse.

[0024] The research knowledge extraction unit 134 receives the risk assessment for children from the user terminal 200. Extract research knowledge information corresponding to the input result information for one or more input items related to the process (details (Details are given later.) Research knowledge information is information related to knowledge whose relevance to the assessment items has been investigated in advance. Any information that satisfies the criteria for a given assessment item may be used. The results show that the ratio of cases that fall under serious abuse is between those that are checked and those that are not. This may be research findings such as known ways of dealing with items with high risk ratios or high risk ratios. These research findings are, for example, stored in advance in the child consultation record system 300 and Based on the results of questionnaires (fact-finding) conducted at child consultation centers or local governments, etc., It may be obtained by investigating the assessment items and their relationships.

[0025] FIG. 3 is a functional block diagram showing the user terminal 200 of FIG. The device includes a communication unit 210, a display operation unit 220, a storage unit 230, a camera 240, and a control unit 2 It has 50.

[0026] The communication unit 210 is a communication unit for communicating with the server terminal 100 via the network NW. It is an interface, and communication is carried out according to communication protocols such as TCP / IP.

[0027] The display operation unit 220 receives an instruction from the user and, in response to the input data from the control unit 250, A user interface used to display text, images, etc. If the terminal 200 is configured as a personal computer, a display and keyboard, The user terminal 200 is a smartphone or a tablet terminal. When the display operation unit 220 is a memory unit 23, the display operation unit 220 is configured with a touch panel or the like. It is a computer (electronic calculator) that is started by a control program stored in The user terminal 200 executes the process. Through the display operation unit, the user can select the aptitude test to be provided. For the keyboard test, the keystrokes are pressed, and for the mouse test, the mouse cursor is used. If you have a touch panel, you can tap, swipe, pinch, etc. Cut.

[0028] The storage unit 230 stores programs for executing various control processes and functions in the control unit 250. The memory section stores input data, etc. and is composed of RAM, ROM, etc. 230 temporarily stores the contents of communication with the server terminal 100.

[0029] The camera 240 has a function of capturing images of parts of the child's body, for example.

[0030] The control unit 250 executes a program stored in the storage unit 230 to obtain the It controls the overall operation of the user terminal 200 and is composed of a CPU, GPU, etc.

[0031] The server terminal 100 may have a display operation unit function. In this case, The configuration may not include the user terminal 200.

[0032] The functional configuration of the child consultation record system 300 is also the same as that of the server terminal 100 or the user terminal 101. Since it is substantially the same as the user terminal 200, the explanation will be omitted.

[0033] FIG. 4 is a diagram showing an example of child data stored in the server terminal 100. As shown in FIG.

[0034] The child data 1000 shown in FIG. 4 stores various data related to children. For the sake of convenience, let us take the example of one child (identified by the child ID "10001"): However, information on multiple children can be stored. For example, we may collect information about a child, such as the child’s name, address, email address, etc. Contact information, gender, age, school name, grade, teacher name, attendance status, tag information, etc.), parent information ( Name, ID, address, contact information, gender, etc. of guardian), related party information (name, ID, address, Contact information, gender, etc.), Family group information (Family group name, ID, group name description, Members of the group (including guardians from past marriages and common-law marriages), information on related organizations Information (including the name, ID, type (medical institution, police, educational institution, etc.), address, contact information, etc.) It is possible.

[0035] FIG. 5 is a diagram showing an example of reception data stored in the server terminal 100. As shown in FIG.

[0036] The reception data 2000 shown in FIG. 5 stores various data related to reception. For the sake of convenience, an example of one reception (reception identified by reception ID "20001") will be shown. It can store information for multiple reception desks. Typically, a reception desk will store child records relating to registered children. may also be registered in association with other data (e.g., child ID), but depending on the purpose of management, Parent information (e.g., parent ID), related institution information (e.g., related institution ID), user ID (including the user institution ID of the user institution to which the user belongs) In particular, in an emergency, child data may be registered. In some cases, reception processing may be performed before registering the user ID. The reception data is managed by associating it with the institution ID, and after registering the child data, the reception data is The reception data may be registered in association with the child ID. The data received by the reception unit 131 is associated with the child information, etc. It may be managed as part of the associated information (for example, part of the child information).

[0037] As various data related to reception, for example, basic information of reception (reception date and time, inputter, abuse Type (physical abuse, neglect, etc.), start date of response, emergency dispatch or investigation protection Risk assessment information on the consideration of whether or not to do either of the following, limit assessment (child The safety of children is in doubt again. Interviews are cancelled. Information on whether the child is involved in any of the following categories (e.g., the child's creation, etc.) injury information, psychological diagnosis information for the child, information on the child's home situation, decision-making outcomes and / or or safety confirmation results, and items related to the implementation of measures (whether temporary protection was implemented, whether temporary protection was lifted, etc.) Whether the placement in a child welfare institution or other facility has been implemented or lifted; Have they placed the child in foster care? Have they removed the child from foster care? Have they collaborated with relevant agencies? Whether social resources and services were utilized, and whether there was a monitoring organization in the basic municipality or local community. Survey information (survey date and time, survey type, etc.), survey record approval person, etc. Title, minutes (investigation results (facts)), information on assessment, information on future responses, Additional information obtained through the investigation (risk assessment information (information obtained through the investigation), Images of the child obtained, wound information of the child obtained during the survey, Psychological diagnostic information, information about the child's home situation obtained during the survey, and the next interview for the survey Date and time, status in the survey completion dictionary, and safety scale (regarding child safety) at the time of survey completion (Input result information in intuitive numerical values), response content, person who approved the investigation record, etc.), evaluation information ( Regarding past protection rates, the probability of serious abuse, recurrence rate, number of days to respond, and surveys that need to be conducted Information about similar cases in the past (including information about the type of abuse that applies among multiple types of abuse) Information), research knowledge information (especially those that meet the specified assessment criteria) Risk information relating to abuse in a controlled and uncontrolled manner (e.g. The difference between when an assessment item is checked and when it is not checked The degree of each risk of serious abuse and / or the risk ratio, as specified The assessment items are checked and not checked. The degree of each risk of re-consultation due to abuse or the risk ratio is at least (e.g., either one or the other), known remedies for high-risk items, and prescribed assessment items. The degree to which it contributes to detecting serious cases of abuse when the subject is checked for (e.g., radar charts (probability of serious abuse) charts showing the balance of rates, recurrence rates, and response times, etc.), bar graphs, bubble charts, etc. Yes, graphs for each reception date and time (input date and time) or according to the reception date and time (input date and time) (Graphs that can be compared over time may be used)), recommendation information (about future actions) It is possible to store information such as recommendations and reference information. Data relating to at least a portion of the various data collected is received.

[0038] Risk assessment information includes, for example, input date and time information, serious confirmation item check information (e.g., Figure For example, if even one of the S-rank items shown in 6 is checked, safety is ensured. This is check information on items that are judged to be necessary, for example, when considering emergency deployment. At least some of the information for checking items for the purpose of investigation protection (including any of the above), check information for items requiring investigation (for example, items ranked A and B in Figure 7) For example, if even one item is checked, it is judged that safety measures should be considered. Check information on the items to be checked during the survey, in particular .

[0039] Limit assessment is a process in which a child makes a promise with a guardian and predicts compulsory intervention if the promise is broken. For example, the content of the promise to inform parents in advance of the need for guidance and support during legal proceedings. Despite being asked to do so, they cancel scheduled interviews without notice, refuse to have home visits, or The survey also included items to check whether there were any injuries or other issues that could prevent the safety of children from being confirmed. Information regarding whether or not a limit assessment applies is provided in the Limit Assessment The limit access information may indicate whether one or more items related to the The items related to the information may be set in common or may be set separately for the child information or parent information. It may be any item set by the user in association with at least one of them.

[0040] 6 and 7 are diagrams showing examples of check sheets used when registering reception data. be.

[0041] The check sheet includes a checklist as shown in FIGS. 6 and 7 as an example. The checklist is a list of serious items (S rank) to be checked before deciding whether or not temporary protection (notification / referral) is necessary. Rank A items to be investigated before deciding on the necessity of temporary protection (notification / referral), assistance policy The items are divided into three major categories: B rank items that need to be investigated before the meeting, and S rank items. The categories are: severe physical abuse, severe neglect, and sexual abuse. The system is divided into two categories: items related to suspicion, items related to serious abuse, and items related to other types of abuse. In the end, it is divided into 10 to 20 check items. For each check item, There are three types of suspicions: suspicion before the investigation, suspicion after the investigation, and confirmation of the case through the investigation. The staff of the child consultation center will check the child's A section will be set up for consultation center staff to write down their decisions and reasons for decisions regarding temporary custody of children. In addition, the check sheet may be used to enter information corresponding to the reception data, for example. There is a column.

[0042] FIG. 8 is a diagram showing an example of user data stored in server terminal 100. As shown in FIG.

[0043] The user data 3000 shown in FIG. 8 stores various data related to the user. For the sake of convenience, we will use the example of one user (identified by user ID "30001") as an example. However, information on multiple users can be stored. For example, basic information about you (your name, address, email address or phone number) Contact information such as phone number, affiliation information, job title information, access authority information, etc.), Child information (user responds, or responding child ID, accepted child information The linked child ID, the child ID linked to the provided child information, etc., especially the list information ) etc. User data may be collected for each employee or other person affiliated with a user institution. An ID (account) may be registered, but instead of or in addition to this, A common user ID (account) may be registered for each contact.

[0044] <Processing flow> With reference to FIG. 9, the information processing method executed by the information processing system 1 of this embodiment will be described. The flow of the information processing method according to the first embodiment of the present invention will be described. The risk assessment evaluation process in steps S103 and S104 and the The order of the research knowledge extraction processes in steps S105 and S106 may be reversed. Alternatively, at least some of the processes may be performed in parallel.

[0045] In order to use the system 1, a user (e.g., a staff member of a child consultation center, etc.) The user terminal 200 uses a web browser or application to access the server end. If you are accessing the last 100 and using the service for the first time, please register as a new user. Register basic information in the user data 3000 and obtain a user account. If you have already acquired a user ID and password, you will need to enter your ID and password to log in. After this authentication, the website, application, A predetermined user interface screen is provided via an application or the like, and step S1 shown in FIG. 12 shows the home page of the application displayed on the user terminal 200. The following screen example shows how to register a user account. The user can select the registration menu on this screen and proceed to the next screen. In FIG. 12, a list of registered child data and Corresponding status information, update date information, evaluation information, settler information, etc. are shown.

[0046] First, in step S101, the reception unit 13 of the control unit 130 of the server terminal 100 1 receives basic information about a child from a user terminal 200 via a communication unit 110. The data management unit 132 of the control unit 130 of the server terminal 100 accepts the registration of this information. The received basic information is stored in the child data storage unit 121 of the storage unit 120 as the child data 10 00 and store it in association with the child ID. Here, the user can access the child consultation record system When the basic information is registered in the user terminal 300, the user terminal 200 uses a built-in camera to Scan the QR code (registered trademark) and enter the child number or other number on the displayed screen. The basic information registered in the child consultation record system 300 is then transmitted to the server terminal 100. It can also be imported into the provided applications.

[0047] As shown in FIG. 10, the reception unit 131 receives the following basic information in random order: Children's names, addresses, contact information such as email addresses, gender, age, school name, grade, teacher's name, Accept registration of child information such as school attendance status and tag information (step S20 1) Registration of guardian information such as guardian's name, ID, address, contact information, and gender (Step S202), and then, the uncle, aunt, the child's brother's friend, and the mother's friend are The names, IDs, addresses, contact details, genders, and other details of the other parties involved with the child The registration of information is accepted (step S203), and the family group name, ID, and description of the group name are input. , group members (children, siblings, guardians from past marriages, common-law marriages, etc.) The registration of family group information related to the family group, such as the family member, is accepted (step S2 04) Also, the name, ID, type (medical institution, police, educational institution, etc.), address, and contact information of the relevant institution The registration of related organization information regarding related organizations such as the above can be accepted (step S205). Cut.

[0048] Next, in step S102, the reception unit 131 receives a reception First, the user selects an application displayed on the user terminal 200. On the application screen, basic information about the reception (type of abuse (physical abuse, neglect, etc.), start date of the treatment) The data management section of the control section 130 of the server terminal 100 inputs reception data such as the time of reception, etc. 132 stores the received reception data in the reception data storage unit 122 of the storage unit 120. The user stores the child consultation record system as data 2000 in association with the reception ID. If the reception information is registered in the system 300, a predetermined reading is performed on the user terminal 200. For example, a QR code (a registered trademark) is scanned by a camera built into the user terminal 200. The operation of reading the ID card, inputting the child number and other numbers on the displayed screen, and A read request is sent from the server terminal 100 or the user terminal 200 to the child consultation record system 30. 0), the reception information registered in the child consultation record system 300 The attached data can also be imported into an application provided by the server terminal 100. can.

[0049] As shown in FIG. 11, the reception unit 131 receives the user ID in association with the reception information in random order. From the user terminal 200, the response date and time, the investigation title, the minutes (investigation results (facts)), the evaluation, Registration of investigation information such as follow-up measures is accepted (step S301), and image information of the child and / or information about the child's wounds, the child's psychological diagnosis, and the child's home situation, etc. The registration of the child image related information is accepted (step S302), and then a risk assessment is performed. Accept the registration of information (information obtained before the investigation or information obtained through the investigation) (Step S303), and also, through a chat application, multiple users may input The server terminal 100 can receive the input information (step S304). The data management unit 132 of the unit 130 stores the received basic information in the received data storage unit 120. The reception data 2000 is stored in the storage unit 122 in association with the reception ID.

[0050] Here, the above survey information is registered by the child consultation center based on information obtained from staff who are out of the center. The operations assumed to be performed by staff in the facility include registering the above child image-related information and the above risk assessment. The registration of access information is an operation performed by staff who go outside to check the safety of children. It is expected that the above chat communication will be limited to staff who are stationed outside the facility. However, this is assumed to be an operation to report the investigation results and confirm the response measures sent by the staff of the facility. A series of registration information is entered and accepted by multiple staff members inside and outside the facility. It's fine.

[0051] FIG. 14 shows an example of an image registration screen. On the image registration screen, the user (For example, images taken by a camera built into the user terminal 200, a digital camera, or a smartphone (e.g., an image captured with a mobile device such as a smartphone and then saved in the user terminal 200) ,Select wound, psychological diagnosis, home situation, etc. as the image type. If selected, you will also be asked to select the part of the child's body that the wound is related to and the wound / bone The types of injuries include wounds, bruises, bite marks, burns, hair loss, bloodshot eyes, etc., and the wound type, List the details of the fracture (discoloration, bleeding, swelling, sores, old wounds, keloids, multiple or mixed, You can choose from a variety of options, including: shape, dilation, and loss. The images may be pictures of drawings made by the child or images of documented findings of developmental characteristics received from a medical institution. Images of the situation in the room (especially the state of garbage) and the cause of the wound Items from the home where the body was found (for example, if there is evidence that the body fell down the stairs, photographs of the stairs in the home, etc.) ) and other images related to children. Images may also be used, for example showing that the injury occurred outside the home (e.g., in a park or at school). In cases where the facility is located in a different area, it may be possible to select and save the image separately as an image of the relevant facility. stomach.

[0052] Figure 16 shows an example of a chat communication screen. The app for using chat communication is displayed at the top of the application screen. By selecting an icon, you can choose to chat with an individual or group of people. A list of group names will be displayed, and users can select individual or group names to create a team. It is possible to have chat communication.

[0053] Here, to input risk assessment information, the user may enter, for example, the following information as shown in FIG. On the reception information input screen, select the risk assessment information record menu and enter the risk assessment information. The registration form for risk assessment information can be selected. Examples of the information to be added (various data related to the reception mentioned above) include: 1) reception date and time (Enter the date of risk assessment, etc.), 2) Inputter (select the inputter), 3) Notification Information at the time of receipt (enter or select information at the time of receipt of notification), 4) Emergency dispatch (to consider emergency dispatch) 5) Research protection consideration (select the relevant item of risk assessment item for research protection) 6) Limit assessment applicable (select risk assessment items for limit assessment) 7) Attaching images ("Wound", "Psychological Diagnosis", Images of "Home Status" and "Other" are registered. In the case of wounds, the part of the body and the injury status are also registered. (You can also input), 8) Decision making, safety check (You can select the decision result. Based on the input information, Simulation results such as incidence rate, probability of being classified as serious abuse, and response time, as well as past similar cases 9) Action items (select the action taken and enter the date and time of the action), 10 ) Decision maker (set the decision maker for the survey record) etc. Also, as a function of the registration form, Ability to copy at least part of previously registered content (risk assessment information to be copied) (e.g., select a child ID associated with the child and generate a copy). As shown in the screen example of 15, the user selects the menu "Risk Assessment Transition" This allows at least some of the items included in the risk assessment information (e.g., emergency dispatch or investigation) to be included in the risk assessment information. (Items related to the consideration of whether at least one of the following should be taken: risk assessment information, At the very least, update information for each item of risk assessment information for each child should be confirmed in chronological order based on date and time information. This is done, for example, by displaying date and time information. This is possible by registering the child ID and linking it to the risk assessment information. In this case, the user checks the access status on the user terminal 200 by referring to the check sheets shown in FIGS. The input operation may be accepted as an assessment item via the application, or it may be The application has an input form that is at least partially the same or similar to the sheet. Alternatively, a user interface screen may be displayed on which input can be made and input operations may be accepted. The checklist image captured by the camera 240 of the user terminal 200 is analyzed to determine the checklist. The check contents may be automatically entered. Also, the transition of risk assessment information may be displayed. Change at least some of the content of the assessment item on the screen where it is displayed (e.g., It may be possible to perform an operation to (check or uncheck) the item.

[0054] Next, returning to step S103 in FIG. 9, the risk assessment unit 133 of the control unit 130 Based on the basic information of the child and reception data (especially risk assessment information), Conduct a risk assessment of the likelihood of The evaluation data may be stored as reception data in association with the reception ID. The unit 133 receives, for example, basic information of the child in the past (age, sex, address (city)) as input information. Town / village), reception information (type of abuse, reception hours, reception category (new, re-notification, re-reception) and reception Risk assessment information associated with the information (reception route, primary abuser, risk assessment Applicability of each item), information on whether or not the limit assessment applies, information on the child's wounds; information on the child's psychological diagnosis; information on the child's home situation. Information on decision-making results and / or safety confirmation results, items related to corresponding implementation (temporary Whether protection was implemented, whether temporary protection was lifted, whether measures were taken to place the child in a child welfare institution, etc. Released from care facility, placement in foster care, or release from foster care Whether or not they cooperated with related organizations, whether or not they used social resources and services, (whether the organization or local community has established or utilized a monitoring system) Information (investigation date and time, investigation title, minutes (investigation results (facts)), information on the assessment, Information on subsequent responses, additional information obtained through investigations (risk assessment information (obtained through investigations) information obtained during the survey), images of the child taken during the survey, information on the child's wounds taken during the survey, Psychological diagnostic information on the child obtained during the survey and information on the child's home situation obtained during the survey information, the next interview date and time for the investigation, the status upon completion of the investigation, and the safety (information on children's safety, input of numerical values, response details, etc.) If you enter all or part of the information, the output information will be the past protection rate (which indicates the tendency to be temporarily protected). (Indicator of similar cases in the past (Classification of abuse into multiple types, and the type that this case is closest to) If there are past cases of the same type, the past case records are displayed. (Indicated below) and some or all of the information on the probability of serious abuse, recurrence rate, and response time The evaluation data (output information) may be generated using a risk evaluation learning model that outputs the above. The learning model uses result information corresponding to at least a part of the input information and the output information from the past. The training data may be extracted from the data and used as training data in advance. The teacher data during learning may be stored in the internal memory 120 or in an external server. In the case of data, the more types of input information mentioned above are included, the more precise the data will be. As another example, it is possible to output useful information (such as the probability of serious abuse). The evaluation unit 133 is, for example, a set of part or all of the contents of the input information (particularly risk assessment information). Similar past cases are extracted according to the combination, and statistical values ​​are calculated from the results of the extracted past cases. Alternatively, the above-mentioned output information may be generated in part or in whole by calculation. The methods for generating the evaluation data are merely examples and are not limited to these. The risk assessment unit 133 may refer to, for example, survey information or other accepted data for assessment. The evaluation data may be generated by further referring to at least one of the image information and the photograph information.

[0055] Next, in step S104, the risk assessment unit 133 performs the following in the above step: The generated output information is transmitted to the user terminal 200, and the application of the user terminal 200 The output information is displayed in a predetermined format on the user interface screen.

[0056] Figure 17 shows the results of a risk assessment of a business support application displayed on a user terminal. FIG. 1 is a diagram showing an example of a screen for outputting the results of a user's selection. By selecting the "Simulation" tab on the personal page screen of the application, As shown in Figure 17, information on past protection rates, recurrence rates, number of days to respond, and severity (severe abuse) A radar chart showing the characteristics of cases based on three indicators related to the probability of falling into the waiting list, as well as past A screen will be displayed that visualizes similar cases. Here, information on past protection rates is displayed. A high value for indicates that similar cases have tended to be temporarily protected in the past. Support users in determining the level of urgency from the perspective of whether or not to provide temporary protection. In addition, the radar chart can be used to measure the severity of multiple abuse categories (e.g., 36 patterns ) among the patients, the probability of falling into a category defined as a severe case (e.g., 24 patterns) and recurrence Rate (probability of recurrence in the corresponding group of similar cases) and response time (probability of termination in the corresponding group of cases) The radar chart shows the balance of the number of days required to reach a conclusion, etc., and when the area of ​​the radar chart is large, These diseases tend to be severe, have a high recurrence rate, and take a long time to be resolved. Past similar cases are classified into multiple types (e.g., 36 types). It classifies cases into the most similar pattern and displays the characteristics of the pattern to which the case belongs. If there are past cases, the past case records are displayed. In this example, Case 47 and The "re-received physical abuse cases" are displayed, and most of these cases are reported by municipalities, accounting for 30%. In 27% of cases, the victim had witnessed violence; in 7% of cases, the victim had witnessed violence; It may be difficult to discuss the matter with the parents, a pattern seen in 5.2% of past cases. By reviewing past case records, users can see how cases have changed. It is not limited to the examples shown here, but for example, serious items Based on the relevant circumstances, the extent (or type) of concurrent severe abuse is determined. Alternatively, the system may generate and present evaluation data based on the results of similar cases. Based on the information, we will decide what to investigate first, what kind of support we should provide, and cooperate with related organizations. Recommendation information such as "whether it is better to carry it" may be presented.

[0057] Users can refer to the risk assessment results and other registered survey information, child Based on image-related information and information entered through chat communication, The court can make a decision on whether or not temporary protection is necessary.

[0058] Next, in the process of step S105 in FIG. 9, the research knowledge extraction unit 134 of the control unit 130 , basic information about the registered child (especially child identification information that identifies the child) and risk Assessment information (in particular the results of one or more input items relating to the risk assessment for children) At a minimum, the risk assessment information (including risk assessment information) is received, and the risk assessment information (particularly one or more inputs Extract research knowledge information corresponding to the input result information for the input item. More specifically, for example, The correspondence information showing the correspondence between each input item information and the corresponding research knowledge information is The risk assessment information may be stored in the research data storage unit 124. In that case, In particular, it accepts input result information for one or more input items, refers to the correspondence information, and The research knowledge information generated may be extracted without the child identification information ( The ID may be stored in a corresponding storage unit in association with the child ID or reception ID.

[0059] Next, in step S106, the research knowledge extraction unit 134 performs the following steps: The research knowledge information generated by the above is transmitted to the user terminal 200, and the application of the user terminal 200 The output information is displayed in a predetermined format on the user interface screen of the application.

[0060] Figure 18 shows the output of research knowledge information from the business support application displayed on the user terminal. This screen is displayed on the user terminal 200 by the user, for example. On the individual page screen for each child in the application, click the "Research Findings Information" tab. It may be displayed by selecting "Risk Assessment Result" or displayed together with the above-mentioned "Risk Assessment Result". It may be arranged so that

[0061] In the example of Figure 18, research knowledge information is checked if it meets the specified assessment items. The risk ratio of severe abuse between checked and unchecked cases is (The risk ratios shown in FIG. 18 are examples and may differ from the actual risk ratios.) In the example of Figure 18, as shown in Figure 7, "Children have emotional or interpersonal / attachment problems" and "Children are not caring enough for their caregivers" "The caregiver avoids explaining things, and is suspicious of the content of the explanation." The items listed are the items that must be checked in the checklist if they meet at least these requirements. If each A rank item is checked, The risk ratio of serious abuse when the child is checked and when it is not checked is reported as research findings. For example, an A-rank item such as "The child has emotional problems or issues with interpersonal distance and attachment" Regarding eyes, "severe physical abuse: 2.3 times," "severe neglect: 3.5 times," and "sexual abuse" The research findings indicate that the probability of developing a high risk ... As shown in the example, any assessment item can be used. For example, B rank Alternatively, all checked items may be displayed, but not all items. Instead, it may be, for example, a few items with the highest risk ratios (for example, the top three items with the highest risk ratios). In this case, selective labeling may be performed by simply comparing risk ratios, but the priority order of selective labeling is as follows: The correspondence information may also include the item to be displayed, and the item to be displayed may be selected based on the correspondence information. The risk ratio is not limited to the above risk ratio, but may be any of the following: Then, the number of consultations due to abuse in cases where the check was done and cases where the check was not done Risk information related to abuse, such as the degree of each risk occurring or risk ratios It can be anything.

[0062] In this way, risk assessment information (especially information on the results of input to one or more input items) By extracting research knowledge information and presenting it to users, it is possible to, for example, determine which items It has become clear how the increased risk ratio is related to the increased risk of infection, and how it affects children and their caregivers. It becomes easy to recognize the order of priority in which problems need to be dealt with.

[0063] In addition, although not specified in the example of Figure 18, the following assumptions are made for the relevant assessment items: prescribed measures (e.g., placing children in temporary custody, providing specific educational programs for caregivers) Instead of or in addition to risk ratios, research findings and The information may be presented as such.

[0064] This will further improve the assessment of children and their caregivers. It becomes easy to recognize what kind of measures need to be taken.

[0065] Furthermore, as shown in the example of Figure 18, each assessment item (e.g., A-rank items, B rank items) may be presented as research knowledge information. A typical example is the case of "child having emotional or interpersonal problems" as shown in Figure 18. If the A-rank item "There are attachment issues" applies, select the pull-down button + By selecting the button, you can select the "unnatural physical and emotional behavior toward the caregiver" that is linked to the A-rank item. "My child doesn't smile, has a blank expression, and has difficulty making eye contact," "My child "The child does not become attached to the caregiver" or "The child is overly familiar with the adults around him / her." These research findings are presented based on the results of a preliminary investigation of the relationship. When defining the assessment items by aggregating the numerous survey items, The study findings may be one or more of the items on which the study was based. Research findings may include, for example, risk ratios or It is also possible to link and store research knowledge information such as the problem or how to deal with it, as shown in Figure 18. To ensure that the risk ratio (or treatment, etc.) for each research finding is presented, In this case, the maximum risk ratio of each research finding item linked to the assessment item is used. The risk ratio may be displayed as the risk ratio of the corresponding assessment item.

[0066] In this way, by presenting research findings to users, it is possible to provide more detailed information on children and childcare. This makes it easy to recognize the order of priority in which measures should be taken for those who are in need of action.

[0067] Furthermore, as shown in the example of Figure 18, if there is a blank in the assessment item, the blank is displayed. At this time, for example, a few assessment items (survey items) of the ability may be presented. The unfilled assessment items are sorted in descending order of risk ratio associated with at least some of the unfilled assessment items. Alternatively, the risk assessment may be performed based on at least a part of the above-mentioned items. Probability of being classified as a serious case of abuse under Section 133, recurrence rate, number of days to respond, past protection rate, similar cases The number of missing assessment items is ranked in order of their contribution to the estimate of at least one of the following: At least a part of the information may be presented.

[0068] In this way, by presenting the unfilled assessment items to the user, This will encourage investigation of the risk items, thereby improving the accuracy of the estimates by the Risk Assessment Department 133 and This will make it possible to improve the presentation of relevant risk ratios for severe abuse.

[0069] In the above, the assessment items that require investigation are A-rank items (B-rank items) The following are examples of S-rank items (serious items that confirm serious abuse): However, research findings (especially, countermeasures, etc.) and missing items may be presented. If the information is a risk ratio corresponding to serious abuse, the S rank item is checked. In cases where severe abuse has already been confirmed, it is not necessary to display the risk ratio. good.

[0070] As described above, according to the present embodiment, in particular, based on the information on the child being managed, This will enable the improvement of information regarding child abuse.

[0071] In addition, the following is an example of information regarding child abuse between child consultation centers and local government agencies. However, this is not limited to this and any information may be the subject of the survey, but it is particularly applicable to public organizations such as municipalities and the national government. Information exchanged between parties (especially regarding domestic violence, sexual violence, bullying, and harassment) Mental health, crime, delinquency, physical disabilities, mental disabilities, developmental disabilities, child poverty, elder abuse, etc. Information related to social issues, including areas related to food, clothing, shelter, and physical safety, and issues such as discrimination and verbal abuse. The information may be in the form of information on mental health, etc., and should be tailored to suit the needs of the target users. For example, (1) the system may be configured to manage information between probation offices, or between probation offices and autonomous bodies. In the case of probationers, investigation information on crimes and investigation information on trials, etc. (2) Between public health centers and maternal and child health centers, between public health centers and maternal and child health centers, between public health centers and maternal and child health centers, Information on children collected by health centers and local governments at public health centers and maternal and child health centers Survey information such as family information, family childcare stress, and childcare services used, etc. 3) Between DV victim centers, between DV victim centers and local governments, etc. Information on domestic violence facts regarding at least one of the perpetrators, victims, and bystanders obtained through the Survey information (4) Obtained by personnel in charge between welfare centers, welfare centers and local governments, etc. In the case of disabilities and public assistance, survey information such as disability information and economic situation information is provided. The research findings and information corresponding to the relevant survey items in each survey may be used in the may be presented.

[0072] The contents of the embodiments of the present invention will be listed and explained again. The processing method, the program, and the information processing system have the following configuration. [Item 1] A server terminal that connects via a network to user terminals related to users of child consultation centers A method for supporting child consultation services, provided by The control unit of the server terminal From the user terminal, child identification information for identifying a child and a link to the child are transmitted. the support of said child protection decision, including information resulting from input into one or more input items regarding child protection assessment; At a minimum, risk assessment information regarding risk assessment for support shall be received; Extracting research knowledge information corresponding to the input result information in the one or more input items, The method enables risk information relating to the object to be displayed on the user terminal. [Item 2] The research knowledge information is checked if it corresponds to the predetermined input item, or The method described in item 1, including risk information related to abuse if not checked. [Item 3] The risk information is checked when it corresponds to a specific input item, or checked when it corresponds to a specific input item. The degree of risk of serious maltreatment in the absence of care or the risk ratio of each risk , The method according to item 2. [Item 4] The research knowledge information is checked if it corresponds to the predetermined input item, or The degree of risk of re-consultation due to abuse compared with when the child is not monitored, or the risk The method according to item 2, comprising a squeezing ratio. [Item 5] The research knowledge information includes items including expected countermeasures for the corresponding input items. 5. A method according to any one of 1 to 4. [Item 6] The research knowledge information includes items 1 to 4 including research knowledge items linked to the corresponding input items. 5. The method according to any one of claims 1 to 4. [Item 7] The research knowledge information includes a risk ratio or a countermeasure method associated with the research knowledge item. 6. The method according to claim 6. [Item 8] The control unit of the server terminal, when there is a blank entry in the input item, 5. The method according to any one of items 1 to 4, [Item 9] A server terminal that connects via a network to user terminals related to users of child consultation centers A program for executing an information processing method for supporting child consultation services, comprising: The control unit of the server terminal From the user terminal, child identification information for identifying a child and a link to the child are transmitted. the support of said child protection decision, including information resulting from input into one or more input items regarding child protection assessment; At a minimum, risk assessment information regarding risk assessment for support shall be received; Extracting academic information corresponding to the input result information into the one or more input items, A program that enables the risk information regarding the risk to be displayed on the user terminal. [Item 10] A server terminal that connects via a network to user terminals related to users of child consultation centers An information processing system for supporting child consultation services, comprising: The control unit of the server terminal From the user terminal, child identification information for identifying a child and a link to the child are transmitted. the support of said child protection decision, including information resulting from input into one or more input items regarding child protection assessment; At a minimum, risk assessment information regarding risk assessment for support shall be received; Extracting academic information corresponding to the input result information into the one or more input items, An information processing system that enables risk information regarding the above to be displayed on the user terminal.

[0073] Although the embodiments of the present disclosure have been described above, these may be embodied in various other forms. It is possible to implement the invention with various omissions, substitutions and modifications. These embodiments and modifications, as well as omissions, substitutions and alterations, are intended to be understood as including the spirit and scope of the present invention as claimed. are within the technical scope of the above and their equivalents. [Explanation of symbols]

[0074] 1 Business support system, 100 First server terminal, 110 Communication unit, 120 Memory unit, 1 30 control unit, 200 first user terminal, 300 child consultation record system, NW network Work

Claims

1. A method for supporting child consultation services, which is provided by a server connected via a network to a user terminal associated with a user of a child consultation center, The control unit of the server At least child identification information for identifying a child and risk assessment information regarding risk assessment for supporting child protection decisions, including input result information for one or more input items regarding risk assessment for the child, are received from the user terminal; extracting research knowledge information corresponding to the input item to be presented to the user terminal from among the one or more input items linked with the input result information, and making it possible to display it on the user terminal as risk information related to the child; A method in which the research knowledge information includes any unfilled input items among the one or more input items and the contribution of the unfilled input items to the estimation of risk associated with abuse.

2. The risk associated with the abuse includes a risk of severe abuse, The method of claim 1 , wherein the contribution is a contribution to an estimate of at least one of the probability of being classified as severe abuse, the recurrence rate, the number of days to respond, the past protection rate, and similar cases.

3. A method according to claim 2, wherein unfilled input items among the one or more input items are displayed in order of the highest contribution value.

4. A program for executing an information processing method for supporting child consultation services in a server connected via a network to a user terminal related to a user of a child consultation center, The control unit of the server At least child identification information for identifying a child and risk assessment information regarding risk assessment for supporting child protection decisions, including input result information for one or more input items regarding risk assessment for the child, are received from the user terminal; extracting academic information corresponding to the input item to be presented to the user terminal from the one or more input items linked with the input result information, and making it possible to display on the user terminal as risk information related to the child; The program, wherein the research knowledge information includes any unfilled input items among the one or more input items and the contribution of the unfilled input items to the estimation of risk associated with abuse.

5. An information processing system for supporting child consultation services, including a server connected via a network to a user terminal associated with a user of a child consultation center, The control unit of the server At least child identification information for identifying a child and risk assessment information regarding risk assessment for supporting child protection decisions, including input result information for one or more input items regarding risk assessment for the child, are received from the user terminal; extracting academic information corresponding to the input item to be presented to the user terminal from the one or more input items linked with the input result information, and making it possible to display on the user terminal as risk information related to the child; An information processing system in which the research knowledge information includes unfilled input items among the one or more input items and the contribution of the unfilled input items to the estimation of risks related to abuse.

Images