Information processing device, information processing method, and program

Abstract

To enable many more patients to be diagnosed on-line in a prescribed time frame while suppressing a doctor's wait time, and consequently make it possible to increase processing capacity at a peak time and minimize losses of opportunity.SOLUTION: A reservation reception unit 51 receives reservations of patients exceeding the number of doctors who take care. An online counseling execution unit 52 carries out online counseling by a prescribed counselor due to the fact that there have been accesses in the prescribed time frame from the patients who have made reservations. An online diagnosis execution unit 53 places a patient who has readied for online diagnosis among the patients having received online counseling, into a wait queue for online diagnosis by a doctor.SELECTED DRAWING: Figure 4

Description

[Technical field]

[0001] The present invention relates to an information processing device, an information processing method, and a program. [Background technology]

[0002] Conventionally, there exists a technology for providing food counseling about supplements and the like in an online counseling system that provides patients with medication counseling for OTC drugs (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2022-102848 A Summary of the Invention [Problem to be solved by the invention]

[0004] However, with conventional technologies, including the technology of Patent Document 1, when conducting online medical examinations for a large number of patients in a short period of time by attracting customers through specific advertisements, etc., waiting times for doctors and opportunity losses occur due to insufficient processing capacity during peak times.

[0005] The present invention has been made in consideration of these circumstances, and aims to enable online medical treatment for more patients within a specified time frame while reducing waiting time for doctors, thereby increasing processing capacity during peak hours and minimizing opportunity loss. [Means for solving the problem]

[0006] In order to achieve the above object, an information processing device according to one aspect of the present invention comprises: A reservation acceptance means for accepting reservations for patients in a given time slot that exceeds the number of available doctors; an online counseling implementation means for implementing online counseling by a predetermined counselor in response to receiving an access from the patient who has made a reservation during the predetermined time frame; An online medical consultation implementation means for placing patients who have received the online counseling and are ready for online medical consultation in a queue for online medical consultation by a doctor; Equipped with.

[0007] An information processing method and a program according to one aspect of the present invention are a method and a program corresponding to an information processing device according to one aspect of the present invention. Effect of the Invention

[0008] According to the present invention, it is possible to provide online medical treatment to more patients within a given time frame while reducing waiting times for doctors, thereby increasing processing capacity during peak times and minimizing opportunity loss. [Brief description of the drawings]

[0009] [Figure 1] FIG. 1 is a diagram showing an overview of the present service that can be realized by an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied. [Diagram 2] 1 is a diagram illustrating an example of a configuration of an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied. [Diagram 3] 3 is a block diagram showing an example of a hardware configuration of a server in the information processing system shown in FIG. 2. [Figure 4] 4 is a functional block diagram showing an example of a functional configuration of a server in FIG. 3 that constitutes the information processing system in FIG. 2. [Diagram 5] FIG. 2 is a diagram showing an example of a screen for accepting an online medical appointment made by a patient in the present service of FIG. 1. [Figure 6] FIG. 2 is a diagram showing an example of a screen for accepting an online medical appointment made by a patient in the present service of FIG. 1. [Figure 7] FIG. 2 is a diagram showing an example of a My Page screen of a patient who has become a member of the service of FIG. 1. [Figure 8] FIG. 2 is a diagram showing an example of a management screen for a counselor or doctor of the present service of FIG. 1. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

[0011] First, referring to FIG. 1, an overview of a service (hereinafter referred to as "this service") that can be realized by an information processing system (see FIG. 2 described later) to which a server according to one embodiment of an information processing device of the present invention is applied will be described. FIG. 1 is a diagram showing an overview of the present service that can be realized by an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied.

[0012] This service provides patients with online medical treatment accompanied by online counseling. Specifically, for example, this service aims to sell cosmetic medicines (such as eyelash growth medicines and birth control pills) on an elective basis, and in order to provide such cosmetic medicines to patients, online consultation by a counselor is required in advance, followed by an online consultation by a doctor. Here, the provider of this service has the goal of selling a large amount of cosmetic medicines, and in order to achieve this goal, it is necessary to advertise and handle a large number of online consultations in a short period of time. On the other hand, doctors need some kind of employment contract and need to reduce unnecessary waiting time as much as possible. For this reason, with this service, online consultations by doctors need to be smoothly coordinated with prior online counseling by a counselor. This makes it possible for the service to accept more reservations for a given time slot (e.g., a 15-minute slot) than there are doctors waiting for that time slot.

[0013] Specifically, in the example of Figure 1, in the time frame TW from 10:15 to 10:30, Three doctors D1 to D3 are on standby, but reservations have been accepted for six patients U1 to U6, which is more than the three doctors. When the time frame TW starts, counselor C provides online counseling to patients in the order in which they actually accessed the counseling. In the example of Fig. 1, counselor C provides online counseling to patients U3, U2, U4, U1, U5, and U6 in that order. Here, counselor C has a lower unit price than doctors and is required to assist the few doctors in providing online medical care, so the number of counselors C is set to be at least greater than the number of doctors (three in the example of Fig. 1) (for example, six, the same as the number of patient appointments). Patients who have completed online counseling and are ready for online medical treatment are sequentially placed in a queue M for doctor consultations. In the example of Fig. 1, the queue M is composed of elements M11 to M32 arranged in 3 rows and 2 columns. That is, in the example of Fig. 1, the order in which patients are ready for online medical treatment is patient U3, patient U2, patient U4, patient U1, patient U5, and patient U6. Therefore, patient U3, patient U2, patient U4, patient U1, patient U5, and patient U6 are sequentially placed in element M11, element M21, element M31, element M12, element M22, and element M32, respectively. Therefore, the patient U3 entered in the element M11 is first given an online medical examination by the doctor D1, and the patient U1 entered in the element M12 is second given an online medical examination by the doctor D1. The patient U2 entered in the element M21 is the first to receive an online medical examination by the doctor D2. The patient U5 entered in the element M22 is the second to receive an online medical examination by the doctor D2. Patient U4, who is entered in element M31, is the first to receive online medical care from doctor D3. Patient U6, who is entered in element M32, is the second to receive online medical care from doctor D3.

[0014] In summary, in a given time slot (for example, a 15-minute time slot TW in the example of Figure 1, which is longer than the expected online consultation time per patient), reservations are accepted for more patients (six patients U1 to U6 in the example of Figure 1) than the number of available doctors (three doctors D1 to D3 in the example of Figure 1). In response to receiving an access from a patient who has made a reservation during the specified time slot, online counseling is provided by a specified counselor (Counselor C in the example of FIG. 1). Here, online counseling includes, for example, pre-processing and post-processing tasks related to online medical treatment. Among the patients who have received online counseling, those who are ready for online medical consultation are placed in a queue for online medical consultation with a doctor (queue M in the example in Figure 1). This will enable more patients to receive online medical treatment within a specified time slot while reducing waiting times for doctors, which in turn will enable service providers to increase processing capacity during peak hours and minimize opportunity loss (the loss of opportunity caused by a patient wanting to make an appointment for a specified time slot being forced to give up because it is fully booked).

[0015] In the example of FIG. 1, for convenience of explanation, all of the six patients U1 to U6 undergo online medical treatment by any of the doctors D1 to D3 after online counseling by the counselor C. However, in reality, there are cases where patients who do not purchase cosmetic medicines as a result of online counseling end the consultation without receiving online medical treatment.

[0016] In addition, although not shown in Figure 1, this service has two flows, the first flow and the second flow, which are the next flows for patients who have completed online consultation with a doctor. The first flow is for the patient to confirm the cosmetic medicine to be purchased and proceed to payment. The second flow is for the patient to return to online counseling by counselor C, and receive advice on selecting the cosmetic medicine to be purchased based on the advice from the doctor. Additionally, there are two purchasing patterns for cosmetic medicines: single item purchases and regular purchases. Once payment is complete, delivery arrangements are made.

[0017] Next, with reference to FIG. 2, a description will be given of the configuration of an information processing system that realizes the provision of the above-mentioned service, that is, an information processing system to which a server according to an embodiment of an information processing device of the present invention is applied. FIG. 2 is a diagram showing an example of the configuration of an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied.

[0018] The information processing system shown in Figure 2 is configured to include a server 1, n (n is an integer value greater than or equal to 1) patient terminals 2-1 to 2-n, m (m is an integer value smaller than n) doctor terminals 3-1 to 3-m, p (p is an integer value greater than m) counselor terminals 4-1 to 4-p, and an external SNS system 5. The server 1, patient terminals 2-1 to 2-n, doctor terminals 3-1 to 3-m, and counselor terminals 4-1 to 4-p are connected to one another via a network N such as the Internet.

[0019] The server 1 is an information processing device managed by the provider of this service (FIG. 1). The server 1 executes various processes for realizing this service while appropriately communicating with the patient terminals 2-1 to 2-n, the doctor terminals 3-1 to 3-m, and the counselor terminals 4-1 to 4-p. Each of the patient terminals 2-1 to 2-n is an information processing device operated by each of the n patients (for example, patients U1 to U6 in FIG. 1). When there is no need to distinguish between the patient terminals 2-1 to 2-n, they are collectively referred to as the "patient terminal 2." The patient terminal 2 is composed of a smartphone, a tablet, a personal computer, or the like. Each of the doctor terminals 3-1 to 3-m is an information processing device operated by each of m doctors (for example, doctors D1 to D3 in FIG. 1). When there is no need to distinguish between the doctor terminals 3-1 to 3-m, they are collectively referred to as the "doctor terminal 3." The doctor terminal 3 is composed of a smartphone, a tablet, a personal computer, etc. Each of the counselor terminals 4-1 to 4-p is an information processing device operated by each of the p counselors (for example, counselor C in FIG. 1). When there is no need to distinguish between the counselor terminals 4-1 to 4-p, they are collectively referred to as the "counselor terminal 4." The doctor terminal 3 is composed of a smartphone, a tablet, a personal computer, or the like. The external SNS system 5 is a system for operating and managing SNS used by providers of this service (FIG. 1) and patients.

[0020] FIG. 3 is a block diagram showing an example of a hardware configuration of a server in the information processing system shown in FIG.

[0021] The server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an input unit 16, an output unit 17, a memory unit 18, a communication unit 19, and a drive 20.

[0022] The CPU 11 executes various processes according to a program recorded in the ROM 12 or a program loaded from the storage unit 18 into the RAM 13 . The RAM 13 also stores data and the like necessary for the CPU 11 to execute various processes.

[0023] The CPU 11, ROM 12, and RAM 13 are connected to one another via a bus 14. An input / output interface 15 is also connected to this bus 14. An input unit 16, an output unit 17, a storage unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15.

[0024] The input unit 16 is configured with, for example, a keyboard and is used to input various information. The output unit 17 is configured with a display such as a liquid crystal display, a speaker, and the like, and outputs various information as images and sounds. The storage unit 18 is configured with a dynamic random access memory (DRAM) or the like, and stores various data. The communication unit 19 communicates with other devices (eg, the patient terminal 2, the doctor terminal 3, the counselor terminal 4, and the external SNS system 5 in FIG. 2) via a network N including the Internet.

[0025] Removable media 40, such as a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory, is appropriately loaded into the drive 20. A program read from the removable media 40 by the drive 20 is installed in the storage unit 18 as necessary. Further, the removable medium 40 can store various data stored in the storage unit 18 in the same manner as the storage unit 18 .

[0026] Although not shown, the patient terminal 2, doctor terminal 3, counselor terminal 4, and external SNS system 5 in Fig. 2 can have basically the same hardware configuration as that shown in Fig. 3. Therefore, the description of the hardware configuration of the patient terminal 2, doctor terminal 3, counselor terminal 4, and external SNS system 5 will be omitted.

[0027] Various processes for providing the present service in FIG. 1 can be executed by cooperation of various hardware and software constituting the information processing system in FIG. 2 including the server 1 in FIG.

[0028] FIG. 4 is a functional block diagram showing an example of a functional configuration of the server of FIG. 3 in the information processing system of FIG.

[0029] As shown in FIG. 4, in the CPU 11 of the server 1, a reservation acceptance unit 51, an online counseling implementation unit 52, an online medical treatment implementation unit 53, and a cancellation notification unit 54 function. In addition, in one area of ​​the storage unit 18 of the server 1, a reservation information DB 71, a counseling waiting patient information DB 72, and a consultation waiting patient information (queue) DB 73 are provided.

[0030] The reservation reception unit 51 receives reservations from the patient terminals 2 of the patients for a number of patients (six patients U1 to U6 in the example of FIG. 1) that exceeds the number of doctors available (three doctors D1 to D3 in the example of FIG. 1) during a predetermined time slot (for example, a 15-minute time slot TW in the example of FIG. 1, which is longer than the expected online consultation time per patient). Information indicating the contents of the accepted reservations of the patients (hereinafter referred to as "reservation information") is stored in the reservation information DB 71.

[0031] In response to receiving access from a patient who has made a reservation during the specified time slot, the online counseling implementation unit 52 executes control to have online counseling by a specified counselor (counselor C in the example of Figure 1) conducted between the patient terminal 2 and the counselor terminal 4.

[0032] The online medical consultation implementation unit 53 places patients who have received online counseling and are ready for online medical consultation in a queue for online medical consultation by a doctor (queue M in the example of FIG. 1). Here, the queue is stored in the waiting patient information (queue) DB 73 as at least a part of the waiting patient information. The online medical consultation implementation unit 53 executes control to have the doctor provide online medical consultation to the patient between the patient terminal 2 and the doctor terminal 3 in accordance with the queue.

[0033] This will enable more patients to receive online medical treatment within a specified time slot while reducing waiting times for doctors, which in turn will enable service providers to increase processing capacity during peak hours and minimize opportunity loss (the loss of opportunity caused by a patient wanting to make an appointment for a specified time slot being forced to give up because it is fully booked).

[0034] Furthermore, when the reservation receiving unit 51 receives more than a predetermined number of reservations in the above-mentioned predetermined time frame, it enables further reservations to be accepted under a cancellation waiting condition. In response to receiving a cancellation from a patient who has made a reservation during a specified time slot, the cancellation notification unit 54 notifies a patient who has received a reservation under the cancellation waiting condition that a reservation is now possible. Here, the method of notifying that a reservation is available is not particularly limited, and for example, a method of sending information to the patient terminal 2, or a method of sending information to an external SNS in order to link with external SNS used by the provider of this service and the patient, can be adopted. This allows us to anticipate cancellations and further reduce opportunity loss.

[0035] Here, the queue can be adopted not only for the online medical consultation described above, but also for online counseling. In this case, patients are sequentially placed in the online counseling waiting queue in the order of access during the above-mentioned predetermined time frame. The online counseling waiting queue is stored in the counseling waiting patient information DB 72 as at least a part of the counseling waiting patient information. In this case, the online medical consultation implementation unit 53 places the patient who has completed the online medical consultation back into the online counseling queue as necessary. This allows online counseling to be provided again to patients who need it. Specifically, for example, as described above, there are two next flows for a patient who has completed online medical treatment by a doctor: a first flow in which the patient confirms the cosmetic drug to be purchased and proceeds to payment, and a second flow in which the patient returns to online counseling by counselor C and is consulted on the selection of the cosmetic drug to be purchased based on the advice from the doctor. A patient for whom this second flow is performed is an example of a patient who needs to have online counseling provided again.

[0036] Next, specific examples of screens for implementing the present service of FIG. 1 will be described with reference to FIG. 5 to FIG.

[0037] 5 and 6 show examples of screens for accepting online appointments for medical treatment from patients in the present service of FIG. 1. The reservation reception unit 51 (Figure 4) of the server 1 displays the UI (User Interface) screens of Figures 5 and 6 on the patient terminal 2, accepts input of the time slot for which the patient wishes to make a reservation (time slot TW in the example of Figure 1) (see the screen of Figure 5), and accepts input of a medical questionnaire (see the screen of Figure 6) and personal information such as name and address.

[0038] FIG. 7 shows an example of the My Page screen of a patient who has become a member of the service shown in FIG. The My Page screen has area A1, which displays "Services you are using," area A2, which displays "Basic information," area A3, which displays "Payment information," area A4, which displays "Account," and area A5, which displays "Contact center." In the area A1 where "Services in Use" is displayed, an overview of the online medical consultation reservation accepted on the screens of Figures 5 and 6 is displayed. The patient can view the details of the online medical consultation reservation by pressing the button B11. Furthermore, when the current time reaches the reserved time slot, the patient presses button B12. The online counseling implementation unit 52 recognizes the detection of the pressing of this button B12 as acceptance of access from the patient who has made the reservation, and executes control to have online counseling by a specified counselor (counselor C in the example of FIG. 1) implemented between the patient terminal 2 and the counselor terminal 4. When the patient has received online counseling and is ready for medical treatment, the online medical treatment implementation unit 53 places the patient in a queue for online medical treatment by a doctor (queue M in the example of FIG. 1). Then, the online medical treatment implementation unit 53 executes control to have online medical treatment by a doctor implemented for the patient between the patient terminal 2 of the patient and the doctor terminal 3 according to the queue.

[0039] At this time, an example of a screen displayed on the counselor terminal 4 or the doctor terminal 3 is shown in FIG. FIG. 8 shows an example of a management screen for the counselor or doctor of the present service shown in FIG. The management screen includes tags such as tag A6 that display a list of reservation details for each day. Tag A6 displays a list of today's reservation details. When the tag A6 is selected, an area A7 for displaying a timeline of today's appointment details is displayed on the doctor terminal 3. In the timeline in area A7, an area B71 showing appointment slots for each patient is displayed on the doctor terminal 3 during the time slots for which online medical consultations are scheduled. For one patient slot such as area B71, multiple slots such as 3 slots, 5 slots, etc. can be set in a predetermined time frame (for example, 15 minutes). This allows one doctor to handle multiple counselors as described above, thereby improving the efficiency of doctor's working hours. When this area B71 is clicked, an area A8 is displayed on the counselor terminal 4 or the doctor terminal 3, in which details of the reservation slot indicated by the area B71 are displayed. Area A8 includes area A81 showing information about the patient who has booked the online consultation for that one slot, area 82 showing whether a prescription is required for the online consultation for that one slot, area A83 showing detailed information about that one slot, and various buttons B81 to B89 for inputting the results of the online consultation for that one slot, etc. For example, if the counselor determines that the online consultation with the doctor is not necessary as a result of the online counseling, the counselor presses the button B85. As a result, the doctor terminal 3 is not connected to the corresponding appointment slot. For example, when a counselor or doctor presses the “Regular Purchase ON” button B84, it means that the patient in that appointment slot has signed a contract to purchase cosmetic medicines on a regular basis, and the appointment reception unit 51 automatically generates and accepts future regular appointments for that patient.

[0040] Although one embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and modifications, improvements, etc. within the scope that can achieve the object of the present invention are considered to be included in the present invention.

[0041] For example, in the above embodiment, the online counseling is performed by a counselor C who is a natural person, but this is not particularly limited and may be performed by an AI (e.g., an AI chatbot). In this case, the online counseling implementation unit 52 will realize at least a part of the online counseling with the patient through the system. In this way, it is possible to further reduce the effort and costs associated with online counseling.

[0042] Furthermore, the system configuration shown in FIG. 2 and the hardware configuration of the server 1 shown in FIG. 3 are merely examples for achieving the object of the present invention, and are not particularly limited.

[0043] In addition, the functional block diagram shown in Fig. 4 is merely an example and is not particularly limited. In other words, it is sufficient that the information processing system in Fig. 2 is provided with a function capable of executing the above-mentioned various processes as a whole, and the functional blocks and databases used to realize this function are not particularly limited to the example in Fig. 4.

[0044] Furthermore, the locations of the functional blocks and databases are not limited to those shown in FIG. 4 and may be arbitrary. For example, at least a part of the functional blocks and databases arranged on the server 1 side may be provided on the patient terminal 2 side, the doctor terminal 3 side, the counselor terminal 4 side, or on another information processing device (not shown).

[0045] Furthermore, the above-described series of processes can be executed by hardware or software. Furthermore, one functional block may be configured as a single piece of hardware, a single piece of software, or a combination of both.

[0046] When the series of processes is executed by software, the program constituting the software is installed into a computer or the like from a network or a recording medium. The computer may be a computer implemented with dedicated hardware. Furthermore, the computer may be a computer capable of executing various functions by installing various programs thereon, such as a server, a general-purpose smartphone, or a personal computer.

[0047] A recording medium containing such a program may be composed not only of a removable medium (not shown) that is distributed separately from the device body in order to provide the program to the user, but also of a recording medium that is provided to the user in a pre-installed state in the device body.

[0048] In this specification, the steps of describing a program to be recorded on a recording medium include not only processes that are performed chronologically according to the order, but also processes that are not necessarily performed chronologically but are executed in parallel or individually.

[0049] In summary, it is sufficient for an information processing device to which the present invention is applied to have the following configuration, and various embodiments can be adopted. That is, the information processing device to which the present invention is applied is A reservation receiving means (e.g., the reservation receiving unit 51 in FIG. 4) that receives reservations for patients (e.g., six patients U1 to U6 in the example of FIG. 1) that exceed the number of doctors (e.g., three doctors D1 to D3 in the example of FIG. 1) that can be served in a predetermined time frame (e.g., a 15-minute time frame TW in the example of FIG. 1, which is longer than the expected online consultation time per patient); an online counseling implementation unit (e.g., the online counseling implementation unit 52 in FIG. 4) that implements online counseling by a predetermined counselor (e.g., counselor C in the example of FIG. 1) in response to receiving an access from the patient who has made a reservation during the predetermined time frame; An online medical consultation implementation means (e.g., the online medical consultation implementation unit 53 in FIG. 4) that places patients who have received the online counseling and are ready for online medical consultation in a queue for online medical consultation by a doctor (e.g., queue M in the example of FIG. 1); It will be enough if you have this.

[0050] In this way, an information processing device to which the present invention is applied can accept reservations from more patients than the number of doctors waiting in a given time slot (e.g., 15 minutes), and while counselors respond to patients in the order in which they actually access the system, patients who are ready for an examination can be placed in a queue to be seen by a doctor. This will enable more patients to receive online medical treatment within a specified time slot while reducing waiting times for doctors, thereby increasing processing capacity during peak hours and minimizing opportunity loss (the loss of a patient wanting to make an appointment for a certain time slot but being forced to give up because it is fully booked).

[0051] The reservation accepting means further allows, when a predetermined number of reservations are accepted in the predetermined time frame, further reservations to be accepted under a cancellation waiting condition; A cancellation notification means (e.g., the cancellation notification unit 54 in FIG. 4) for notifying a patient who has made a reservation under a cancellation waiting condition that a reservation is now available in response to accepting a cancellation from the patient who made a reservation during a specified time slot. The sensor may further include: This allows us to anticipate cancellations and further reduce opportunity loss.

[0052] the online counseling implementation means, every time it receives an access from the patient who has made a reservation during the predetermined time frame, places the patient in a waiting queue for online counseling and implements online counseling by the predetermined counselor according to the waiting queue; The online medical consultation implementation means re-enters the patient who has completed the online medical consultation into a waiting queue for online counseling, as necessary. It is possible. This allows online counseling to be provided again to patients who need it.

[0053] The online counseling implementation means realizes at least a part of the online counseling with the patient through a system. It is possible. In this way, it is possible to further reduce the effort and costs associated with online counseling. [Explanation of symbols]

[0054] Reference Signs List 1 server, 2 patient terminal, 3 doctor terminal, 4 counselor terminal, 5 external SNS system, 11 CPU, 12 ROM, 13 RAM, 14 bus, 15 input / output interface, 16 input section, 17 output section, 18 storage section, 19 communication section, 20 drive, 40 removable media, 51 reservation reception section, 52 online counseling section, 53 online medical treatment section, 54 cancellation notification section, 71 reservation information DB, 72 patient information DB waiting for counseling, 73 patient information (queue) DB waiting for medical treatment

Claims

1. A reservation acceptance means for accepting reservations for patients in a given time slot that exceeds the number of available doctors; an online counseling implementation means for implementing online counseling by a predetermined counselor in response to receiving an access from the patient who has made a reservation during the predetermined time frame; An online medical consultation implementation means for placing patients who have received the online counseling and are ready for online medical consultation in a queue for online medical consultation by a doctor; An information processing device comprising:

2. The reservation accepting means further allows, when a predetermined number of reservations are accepted in the predetermined time frame, further reservations to be accepted under a cancellation waiting condition; a cancellation notification means for notifying the patient who has made a reservation under a cancellation waiting condition that the reservation is now available in response to accepting a cancellation from the patient who made a reservation during the specified time slot; The information processing device according to claim 1 , further comprising:

3. the online counseling implementation means, every time it receives an access from the patient who has made a reservation during the predetermined time frame, places the patient in a waiting queue for online counseling, and implements the online counseling by the predetermined counselor according to the waiting queue; The online medical consultation implementation means places the patient who has completed the online medical consultation back into the online counseling queue as necessary. The information processing device according to claim 1 .

4. The online counseling implementation means realizes at least a part of the online counseling with the patient through a system. The information processing device according to claim 1 .

5. An information processing method executed by an information processing device, A reservation acceptance step of accepting reservations for patients in excess of the number of doctors available in a given time slot; an online counseling implementation step of implementing online counseling by a predetermined counselor in response to receiving an access from the patient who has made a reservation during the predetermined time frame; an online medical consultation implementation step of placing patients who have received the online counseling and are ready for online medical consultation in a queue for online medical consultation by a doctor; An information processing method comprising:

6. On the computer, A reservation acceptance step of accepting reservations for patients in excess of the number of doctors available in a given time slot; an online counseling implementation step of implementing online counseling by a predetermined counselor in response to receiving an access from the patient who has made a reservation during the predetermined time frame; an online medical consultation implementation step of placing patients who have received the online counseling and are ready for online medical consultation in a queue for online medical consultation by a doctor; A program for executing control processing including:

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