Method for processing information for supporting child consultation work, program, and information processing system

Abstract

To realize a method, a program, and an information processing system for reducing the load on a field manager by generating a sentence by using a learned language model.SOLUTION: In a method for processing information by using an information processing system for supporting a child consultation work provided by a server connected to a user terminal of a user related to a child consultation via a network, a control unit of the server receives, as input information, child identification information for identifying a child, assessment information for determining one of protection and support of the child, and research record information obtained by a research, from the user terminal, stores the input information into a storage unit of the server, and generates text data for instructing generation of a summary sentence on the basis of the child identification information, the assessment information, and the research record information acquired from the storage unit.SELECTED DRAWING: Figure 18

Description

[Technical Field]

[0001] The present invention relates to an information processing method, a program, and an information processing system for supporting child consultation services. do. [Background technology]

[0002] Traditionally, in order to assess the risk of child abuse and protect children from abuse, However, there are still issues such as a lack of staff on-site, Issues raised include an increase in the number of abuse cases.

[0003] In this context, for example, Patent Document 1 discloses an automated technology for determining the risk of abuse. In this case, technology is being developed that can capture images of children's bodies and automatically identify signs of abuse based on the captured images. It has been disclosed. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 6801902 Summary of the Invention [Problem to be solved by the invention]

[0005] As disclosed in Patent Document 1, automated technology such as image-based abuse sign detection can be used to Although it is expected that the burden on the person in charge will be reduced, further measures to reduce the burden are needed. Furthermore, these issues are being addressed through the child abuse consultation center and local government agencies. Not limited to information, but especially information related to public institutions such as municipalities and the country (especially domestic violence) Orence, sexual violence, bullying, harassment, crime, delinquency, physical disabilities, mental disabilities, developmental disabilities Information related to social issues such as child poverty and elder abuse, and the need for food, clothing, shelter and physical safety. The same applies to information in areas related to the environment, such as areas related to the environment, discrimination, verbal abuse, etc. be.

[0006] Therefore, the present invention is particularly directed to generating sentences using a trained language model, thereby This will reduce the burden on the site staff and provide support for investigations, assistance policies, and support plans. The purpose is to realize a method that can [Means for solving the problem]

[0007] In one aspect of the present invention, a user terminal of a user related to child consultation is connected to the user terminal via a network. An information processing method for supporting child consultation services, which is provided by a server connected to the The control unit of the server receives, from the user terminal, child identification information that identifies the child, and , assessment information for determining at least one of the protection and / or support of the child, and investigation The survey record information obtained by the above is received as at least input information, and the input information is The child identification information and the asset are stored in a storage unit of the server, and the child identification information and the asset are acquired from the storage unit. text for instructing the generation of a summary based at least on the survey record information; Generate data. [Effects of the Invention]

[0008] According to the present invention, in particular, by generating sentences using a trained language model, This reduces the burden on the person in charge. [Brief explanation of the drawings]

[0009] [Figure 1] 1 is a block diagram showing an information processing system according to a first embodiment of the present invention. [Figure 2] FIG. 2 is a functional block diagram showing the server 100 of FIG. [Figure 3] FIG. 2 is a functional block diagram showing the user terminal 200 of FIG. [Figure 4] FIG. 2 is a diagram showing an example of child data stored in the server 100. [Figure 5] FIG. 2 is a diagram showing an example of reception data stored in the server 100. [Figure 6] FIG. 10 is a diagram showing an example of a check sheet (front side) used when registering reception data. [Figure 7] FIG. 10 is a diagram showing an example of a check sheet (back side) used when registering reception data. [Figure 8] FIG. 2 is a diagram showing an example of user data stored in the server 100. [Figure 9] 1 is an example of a flowchart relating to an information processing method according to a first embodiment of the present invention. [Figure 10] 10 is another example of a flowchart relating to the information processing method according to the first embodiment of the present invention. [Figure 11] 10 is yet another example of a flowchart relating to the information processing method according to the first embodiment of the present invention. [Figure 12] FIG. 10 is a diagram showing an example of a home screen of an application displayed on a user terminal. [Figure 13] FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for requesting a risk assessment evaluation of an application. [Figure 14] FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for registering an image of an application. [Figure 15] A figure showing an example of a screen displayed on a user terminal for checking changes in risk assessment items of an application. [Figure 16] FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for using a chat communication function of an application. [Figure 17]FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for outputting the risk assessment evaluation results of an application. [Figure 18] 1 is an example of a flowchart of a sentence generation process related to an information processing method according to the first embodiment of the present invention. [Figure 19] FIG. 2 is a functional block diagram showing the server 100 of FIG. 1 according to a second embodiment of the present invention. DETAILED DESCRIPTION OF THE INVENTION

[0010] Hereinafter, an embodiment of the present invention will be described with reference to the drawings. The embodiments are not intended to unduly limit the scope of the present disclosure as defined in the claims. , all of the components shown in the embodiments are not necessarily essential components of the present disclosure. The features shown in each embodiment can be applied to other embodiments as long as they are not mutually inconsistent. It is Noh.

[0011] (Embodiment 1) <Configuration> FIG. 1 is a block diagram showing a business support system (information processing system) according to a first embodiment of the present invention. This system 1 is a diagram showing the lock configuration. A user terminal 200 to be used and a child consultation record system for recording / managing information related to child consultation. System 300 and generates sentences using a trained language model based on input text data. The system is composed of a sentence generation system 400 that performs the sentence generation and a server 100 that mediates between the sentence generation and the server 100. Here, the server 100 may have all or part of the functions of the child consultation record system 300. If all functions are provided in the server 100, the system 1 can The child consultation record system 300 may be unnecessary. or a part of the functions of the user terminal 200 by an application executed on the user terminal 200. Similarly, all or part of the sentence generation system 400 may be The above functions can be provided in the server 100. When all the functions are provided in the server 100, In the present system 1, the sentence generation system 400 may be unnecessary. All or part of the functions of the system 400 are implemented by an application executed on the user terminal 200. This may be a function of the user terminal 200 using an application or the like.

[0012] The server 100 and the user terminal 200 are connected via a network NW. Network networks include the Internet, intranets, and wireless LANs (Local Area Networks). It consists of a WAN (Wide Area Network), etc.

[0013] The server 100 stores a plurality of services related to users of child consultation services, such as staff at child consultation centers. An application for supporting business efficiency is provided to the user terminals 200A and 200B. , manages information registered from each of a plurality of user terminals 200A, 200B, and Based on information, for example, risk assessments of possible child abuse It is a device that provides evaluation results and research findings, for example, a workstation or personal computer. It can be a general-purpose computer such as a global computer, or a cloud computer. In this embodiment, for the sake of convenience, the Although one authentication server is shown as an example, the present invention is not limited to this and multiple authentication servers may be used. It may also have servers with different roles, such as a data server and a database server.

[0014] As described above, the user terminals 200A and 200B are used to provide information about child consultations to staff of child consultation centers and the like. A user who uses an application provided by the server 100 For example, personal computers, tablet terminals, and other information processing devices The device may be configured as a smartphone, a mobile phone, a PDA, etc. In the following description, the user terminals 200A and 200B will be collectively referred to as the user terminal 200.

[0015] This system is also connected to a child consultation record system 300 via a network NW. The user who uses the user terminal 200 can access the server 100 or the child consultation record system 3. 00, you can register various information related to your child, including child information. The server 100 can send and receive information to and from the child consultation record system 300. Here, the child consultation record system 300 is Systems whose primary function is to issue records and administrative documents, e.g., relating to children Issuance of child numbers and reception numbers, issuance of medical examination tickets and temporary protection decision notices, etc., linked to administrative information This system manages family information and contributions, as well as the progress of procedures. The system's main functions are to communicate with users and support decision-making. This system allows for the input, viewing and sharing of records both inside and outside the child consultation center, and is Chat communication between members, registration and sharing of children's photos, and past temporary storage As described above, the server 100 and the system The child consultation record system 300 is connected via a network NW, and for example, a QR code (registered trademark), data is linked to each other using the child number or reception number as a key. The user inputs information into both the server 100 and the child consultation record system 300 and registers. There is no need to register information in one system, and it can be synchronized with the other system. As mentioned above, it is possible to support all or part of the functions of the child consultation record system 300. If the server 100 is equipped with the QR code (registered), the process can be completed in the server 100. It may be possible to make data linkage using a trademark or the like unnecessary.

[0016] In addition, this system is connected to a sentence generation system 400 via a network NW, A user who uses the user terminal 200 inputs text data into a document via the user terminal 200. The sentence data corresponding to the text data is input to the trained language model of the generation system 400. Here, the sentence generation system 400 can generate data, for example, ChatGP Using large-scale language models such as T, text data such as questions and requests are analyzed. The data is received in the form of a packet, and input into a trained language model (e.g., a large-scale language model), and the question is Responses to requests and written texts in accordance with requests (e.g., summary requests and summaries based on the original text) It may also generate data such as example sentences based on example requests. The model is a learning model that uses a large amount of data on the web as training data. In particular, the learning model may be an externally provided learning model, and The provided learning model allows users to learn additional skills in specialized fields such as child consultation. Or it may be a learning model performed by the server provider (i.e., administrator).

[0017] In this embodiment, the system 1 allows each user to access the server using a user terminal 200. Although the description will be given assuming that the server 100 is configured to perform operations on the server 100, The server itself may be provided with a function for users to operate it.

[0018] FIG. 2 is a functional block diagram of the server 100 shown in FIG. 1. The server 100 includes a communication unit 1 10, a storage unit 120, and a control unit 130.

[0019] The communication unit 110 communicates with the user terminal 200 and the child consultation record system via the network NW. The communication interface is used to communicate with the system 300 and the sentence generation system 400. For example, TCP / IP (Transmission Control Protocol / Internet Protocol), closed network Communication is carried out according to communication protocols such as network protocols.

[0020] The storage unit 120 stores programs for executing various control processes and functions in the control unit 130. , input data, etc., and RAM (Random Access Memory), ROM (Read Only Memory) The storage unit 120 stores various data related to the user. a child data storage unit 121 for storing various data related to children; a reception data storage unit 122 for storing various data related to the user; Furthermore, the storage unit 120 has a user data storage unit 123 for storing user data. Data transmitted between the terminal 200, the child consultation record system 300, and the sentence generation system 400 It is also possible to temporarily store data. ) may be constructed outside the storage unit 120 or the server 100.

[0021] The control unit 130 executes the program stored in the storage unit 120 to It controls the overall operation of the server 100, and includes a CPU (Central Processing Unit) The control unit 130 is configured with a GPU (Graphics Processing Unit) and other functions. A reception unit 131 that receives input from the user terminal 200 or the child consultation record system 300 a data management unit 132 that refers to and processes various data; and a data management unit 133 that manages the information input by the user. The risk assessment unit 133 analyzes the information and performs the assessment, and the sentence generation instruction unit 134 is included. The reception unit 131, the data management unit 132, the risk assessment unit 133, and the sentence generation instruction unit 134 are A computer (electronic calculator) is started by a program stored in the storage unit 120. The process is executed by the server 100.

[0022] The reception unit 131 is provided by the server 100 and is executed by a web browser in the user terminal 200. Or via a user interface such as a screen displayed via an application, When the user makes a predetermined input, instructions and It accepts various information, or responds to requests from the server 100 or the user terminal 200. and receives information from the child consultation record system 300 via the communication unit 110. Alternatively, Text data (" (also referred to as "sentence generation instruction information") is sent to the sentence generation system 400 and converted into text data. In response, the text generation system 400 receives the generated text data via the communication unit 110 .

[0023] The data management unit 132 manages various user data, child data, and reception data related to the user. and manages various data such as data, evaluation data, etc., and stores them in the corresponding data storage units in the memory unit 120. It performs predetermined processing such as registration and reading.

[0024] The risk assessment unit 133 receives the following from the user terminal 200 (or the child consultation record system 300): Based on the registered information, a process is carried out to assess the risk of child abuse.

[0025] The sentence generation instruction unit 134 acquires the received data from the storage unit 120 (for example, the received data storage unit 122). Child identification information, risk assessment information (described below), and investigation record information (described below) Text data for instructing the generation of a sentence based on the The generated text data contains at least one child-identifying information. (furthermore, linked to input date and time information, reception ID, etc.) and stored in the storage unit 120. The sentences instructing the generation of the above may include, for example, risk assessment information and investigation records related to children. It can be a summary of the record information, and various medical documents and administrative documents with specified administrative formats. It is possible to automatically generate documents to be submitted to judicial authorities. For example, risk assessment information and investigation record information at one or more points in the past linked to child information User support information estimated from the (e.g., advice on how to generate sentences, etc.) The text data for this purpose is limited to child identification information, risk assessment information, and investigation record information. Any of the information may be deleted, or the reception data described below may be deleted. Any of the above information may be included.

[0026] FIG. 3 is a functional block diagram showing the user terminal 200 of FIG. 1. The device includes a communication unit 210, a display operation unit 220, a storage unit 230, a camera 240, and a control unit 2 It has 50.

[0027] The communication unit 210 is a communication interface for communicating with the server 100 via the network NW. It is an interface, and communication is carried out using a communication protocol such as TCP / IP.

[0028] The display operation unit 220 receives instructions from the user and displays the following in response to input data from the control unit 250: A user interface used to display text, images, etc. If the terminal 200 is configured as a personal computer, a display, keyboard, The user terminal 200 is a smartphone or a tablet terminal. If the display operation unit 220 is configured as a touch panel, the display operation unit 220 is configured as a memory unit 23. It is a computer (electronic calculator) that is started by a control program stored in The user terminal 200 executes the process. Through the display operation unit, the user can select the aptitude test to be provided. For the keyboard test, the keystrokes are pressed, and for the mouse test, the keystrokes are moved by the mouse. You can move the cursor, or if you are using a touch panel, you can tap, swipe, pinch, etc. Cut.

[0029] The storage unit 230 stores programs for executing various control processes and functions in the control unit 250. The memory section stores input data and other information, and is composed of RAM, ROM, etc. 230 temporarily stores the contents of communication with the server 100.

[0030] The camera 240 has a function of capturing images of parts of the child's body, for example.

[0031] The control unit 250 executes the program stored in the storage unit 230 to It controls the overall operation of the user terminal 200 and is composed of a CPU, GPU, etc.

[0032] The server 100 may be configured to have a display operation unit function. The configuration may not include the terminal 200.

[0033] The functional configuration of the child consultation record system 300 is also the same as that of the server 100 or the user. Since it is substantially the same as the terminal 200, the explanation will be omitted.

[0034] FIG. 4 is a diagram showing an example of child data stored in the server 100. As shown in FIG.

[0035] The child data 1000 shown in FIG. 4 stores various data related to children. For the sake of convenience, we will use the example of one child (identified by the child ID "10001") as an example. However, information on multiple children can be stored. For example, we may collect information about children (such as their names, addresses, and email addresses) Contact information, gender, age, school name, grade, teacher name, school attendance status, tag information, etc.), parent information (parents Name, ID, address, contact information, gender, etc. of guardian), related party information (name, ID, address, Contact information, gender, etc.), family group information (family group name, ID, group name description, group Members of the group (including guardians from past marriages or common-law marriages), information on related organizations Information (including the name of the relevant institution, ID, type (medical institution, police, educational institution, etc.), address, contact information) It is possible.

[0036] FIG. 5 is a diagram showing an example of reception data stored in the server 100. As shown in FIG.

[0037] The reception data 2000 shown in FIG. 5 stores various data related to reception. For the sake of convenience, an example of one reception (reception identified by reception ID "20001") will be shown. It is possible to store information for multiple reception desks. Typically, reception desks store child information for registered children. may also be registered in association with data (for example, child ID), etc., but depending on the purpose of management, Parent information (e.g., parent ID), related institution information (e.g., related institution ID), user ID (including the user institution ID of the user institution to which the user belongs) In particular, in an emergency, child data may be registered. In some cases, reception processing will be carried out before registration. In that case, the user ID (user ID) The reception data is managed by associating it with the institution ID, and after registering the child data, the reception data is The reception data may also be registered in association with the child ID. The data received by the reception unit 131 is related to the child information, etc., and then It may be managed as part of the associated information (for example, part of the child information).

[0038] As various data related to reception, for example, basic information of reception (reception date and time, inputter, abuse Type (physical abuse, neglect, etc.), start date of response, emergency dispatch or investigation protection Risk assessment information, limit assessment (children's The safety of the children is in doubt again. Interviews are cancelled. Visits are ignored. Information on whether or not the following applies (items such as those used), image information about children, and children's creations injury information, psychological diagnosis information for the child, information on the child's home situation, decision-making results and / or or safety confirmation results, and items related to the implementation of measures (whether temporary protection was implemented, whether temporary protection was lifted, etc.) Whether measures to place the child in a child welfare institution or the like have been implemented, whether measures to place the child in a child welfare institution or the like have been lifted, Have you implemented any measures for foster parents? Have you lifted any measures for foster parents? Have you collaborated with relevant organizations? Whether social resources and services were utilized, and whether there was a monitoring organization in the local government or community. Survey record information (survey date, survey date, survey record, etc.), Inspection title, minutes (investigation results (facts)), information on assessment, information on future responses information, additional information obtained through investigation (risk assessment information (information obtained through investigation), investigation Images of the child taken at the time of the survey, wound information of the child taken at the time of the survey, Psychological diagnosis information, information about the child's home situation obtained during the survey, and the next survey Interview date and time, status in the survey completion dictionary, and safety scale (child safety) at the time of survey completion Regarding the results of the survey, the survey results will be recorded in numerical values, and the survey results will be recorded in the form of evaluation information. Information (regarding past protection rates, probability of serious abuse, recurrence rate, number of days to respond, and need for implementation) Information about the investigation, past similar cases (including those related to the type of abuse that applies to multiple types of abuse) information), graphs (e.g., radar charts (showing the probability of serious abuse, recurrence rate, etc.) Charts showing the balance of response times, bar graphs, bubble charts, etc. Graphs by date and time (input date and time) or comparisons in chronological order according to the receipt date and time (input date and time) (It may be a graph that can be used), recommendation information (recommendations for future actions, etc.) At the time of reception, the above-mentioned various data can be stored. Data regarding at least a portion of the data is received.

[0039] Risk assessment information includes, for example, input date and time information, serious confirmation item check information (e.g., Figure For example, if even one of the S-rank items shown in 6 is checked, safety is ensured. This is check information on items that should be considered for emergency dispatch, for example. At least some of the information for checking items for the purpose of investigation protection (including any of the above), check information for items requiring investigation (for example, items ranked A and B in Figure 7) For example, if even one item is checked, it is judged that safety measures should be considered. (In particular, check information on items to be checked during the survey) .

[0040] Limit assessment is a process of making a pledge with parents and predicting forced intervention if the pledge is broken. For example, the content of the promise to inform parents in advance of the need for guidance and support during legal proceedings. Despite being asked to do so, they cancel scheduled interviews without notice, refuse home visits, or The item includes items to check whether there are any injuries or other issues that could make it impossible to confirm the safety of children. Information on whether or not a limit assessment applies is provided in the Limit Assessment section above. This information may indicate whether one or more items related to the limit assessment apply. The items related to the information may be set in common or may be set separately for the child information or parent information. It may be any item set by the user in association with at least one of them.

[0041] 6 and 7 are diagrams showing examples of check sheets used when registering reception data. be.

[0042] The check sheet includes a checklist as shown in FIGS. 6 and 7, for example. The checklist is a list of serious items (S rank) that must be checked before deciding whether temporary protection (notification / referral) is necessary. Rank A items to be investigated before deciding whether temporary protection (notification / referral) is necessary, assistance policy The items are divided into three major categories: B-rank items that need to be investigated before the meeting, and S-rank items. The items include items related to severe physical abuse, items related to severe neglect, and items related to sexual abuse. The items are divided into two categories: items related to suspicion, and items related to serious and other abuse. It is ultimately divided into 10 to 20 check items. For each check item, There are three types of suspicions: suspicions before the investigation, suspicions after the investigation, and confirmation of the case through the investigation. The checklist is then checked by staff at the child consultation center. A section will be set up for consultation center staff to write down their decisions and reasons for decisions regarding temporary child protection. In addition, the check sheet may include, for example, information corresponding to the reception data. A column is provided.

[0043] FIG. 8 is a diagram showing an example of user data stored in the server 100. As shown in FIG.

[0044] The user data 3000 shown in FIG. 8 stores various data related to the user. For the sake of convenience, we will use the example of one user (identified by user ID "30001") as an example. Although the figure shows the number of users, information on multiple users can be stored. For example, basic information about you (such as your name, address, email address or phone number) Contact information such as phone number, affiliation information, job title information, access authority information, etc.), Child information (user-initiated or responded child ID, accepted child information) Child IDs linked to the provided child information, etc., especially list information ) etc. User data may be collected for each employee or other person affiliated with a user institution. An ID (account) may be registered, but instead of or in addition to this, A common user ID (account) may be registered for each contact.

[0045] <Processing flow> Referring to FIG. 9, the process of the information processing method executed by the information processing system 1 of this embodiment will be described. The flow of the information processing method according to the first embodiment of the present invention will be described. This is an example of a route.

[0046] In order to use the system 1, a user (for example, a child counseling center employee or other child counselor) The user (e.g., a user related to a consultation) uses the web browser or application of the user terminal 200. If you are accessing the server 100 using an application or similar and using the service for the first time, To register as a new user, register basic information in User Data 3000 and create a user account. If you already have a user account, enter your ID and password. After completing the required authentication, you can log in and use the service. A predetermined user interface screen is provided via a website, application, etc. 9. Here, FIG. 12 shows the screen displayed on the user terminal 200. An example of the home screen of the application is shown below. The user selects the registration menu on this screen. By selecting the child, you can register as described below. List information of child data and corresponding status information, update date information, evaluation information, and payment information etc. are shown.

[0047] First, in step S101, the reception unit 131 of the control unit 130 of the server 100 , basic information such as child information about the child is transmitted from the user terminal 200 via the communication unit 110. The data management unit 132 of the control unit 130 of the server 100 receives the registration of the information. The basic information is stored in the child data storage unit 121 of the storage unit 120 as the child data 1000. The user then stores the child consultation record in the child consultation record system 300 in association with the child ID. If the above basic information has been registered, a QR code is generated using a camera built into the user terminal 200. By scanning the ID card (registered trademark) and entering the child number etc. on the displayed screen, The basic information registered in the child consultation record system 300 is provided by the server 100. You can also import it into your application.

[0048] As shown in FIG. 10, the reception unit 131 receives the following basic information in no particular order: Children's names, addresses, contact information such as email addresses, gender, age, school name, grade, homeroom teacher name, Registration of child information such as school attendance status, tag information, etc. is accepted (step S20 1) Registration of guardian information such as guardian's name, ID, address, contact information, gender, etc. (Step S202), and then, uncle, aunt, friend of the child's brother, and mother's friend. The names, IDs, addresses, contact details, genders, and other information about the child's relatives Accept the registration of information (step S203), and enter the family group name, ID, and description of the group name. , group members (children, siblings, guardians from previous marriages, common-law marriages, etc.) (including the family group) (step S2 04), and the name, ID, type (medical institution, police, educational institution, etc.), address, and contact information of the relevant institution. The registration of related organization information about related organizations such as the above can be accepted (step S205). Cut.

[0049] Next, in step S102, the reception unit 131 receives the reception First, the user selects the application displayed on the user terminal 200. On the application screen, basic information about the reception (type of abuse (physical abuse, neglect, etc.), start date of the response) The data management unit 13 of the control unit 130 of the server 100 inputs reception data such as the time of the call, etc. 2 stores the received reception data in the reception data storage unit 122 of the storage unit 120. 2000 and store it in association with the reception ID. If the reception information is registered in the system 300, the user terminal 200 reads the reception information in a predetermined manner. Registration operation (for example, QR code (registered trademark) generated by a camera built into the user terminal 200) Reading the number, entering numbers such as the child number on the displayed screen, and reading the child data A request for submission is sent from the server 100 or the user terminal 200 to the child consultation record system 300. By performing the operation of can also be imported into an application provided by the server 100.

[0050] As shown in FIG. 11, the reception unit 131 receives the user information in association with the reception information in no particular order. From the user terminal 200, the response date and time, the investigation title, the minutes (investigation results (facts)), the assessment, The registration of investigation record information such as subsequent responses is accepted (step S301), and image information of the child is and / or information about the child's injuries, the child's psychological diagnosis, and the child's home situation. The registration of information related to images of children, such as information on the risk assessment, is accepted (step S302). We accept registration of process information (information obtained before the survey or information obtained through the survey) (status S303), and through chat applications, multiple users can share information. The input information is received (step S304), and the child information obtained from the storage unit 120 is A text generation system 40 based on child identification information, risk assessment information, investigation record information, etc. 0 can be used to generate sentences (step S305). The data management unit 132 of the data management unit 130 stores the received basic information in the received data storage unit 120. The reception data 2000 is stored in the reception unit 122 in association with the reception ID.

[0051] Here, the above-mentioned investigation record information is registered based on the information obtained from staff who are out of the facility. It is assumed that the operations will be performed by staff at the consultation center, and the registration of the above child image related information and the above list will be performed. The registration of QASS information is an operation performed by staff who go outside to check the safety of children. The above chat communication is assumed to be conducted outside the facility. As an operation for staff to report the results of their investigation and confirm the response measures sent by staff within the facility. It is expected that a series of registration information will be entered and accepted by multiple staff members both inside and outside the facility. It may also be the case.

[0052] Here, an example of an image registration screen is shown in FIG. 14. On the image registration screen, the user can (For example, images taken by a built-in camera in the user terminal 200, or images taken by a digital camera or a smartphone (e.g., an image captured with a mobile device such as a smartphone and then saved in the user terminal 200) ,Select the image type, such as wound, psychological diagnosis, home situation, etc. If selected, select the area of ​​the child's body that is related to the wound and also the wound / bone The types of injuries include wounds, bruises, bite marks, burns, hair loss, and bloodshot eyes. List the details of the fracture (discoloration, bleeding, swelling, sores, old scars, keloids, multiple or mixed, You can choose from a variety of options, including: shape, dilation, and loss. It can be a photograph of a drawing made by a child, or an image of a document showing developmental characteristics received from a medical institution. The images of the situation include the state of the room (especially the state of the trash) and the cause of the injury. Photos of the house where the victim fell (for example, if there is evidence that the victim fell down the stairs, photos of the stairs in the house, etc.) ) and other images related to children. Images may also be used, for example, to show that the injury occurred outside the home (e.g., in a park or at school). If the case also includes cases where the facility is involved, it may be possible to select and save the images separately as images related to the facility. stomach.

[0053] Figure 16 shows an example of a chat communication screen. The app for using chat communication is displayed at the top of the application screen. By selecting an icon, you can choose to chat with an individual or a group of people. A list of group names will be displayed, and users can select individual or group names to create a group. Chat communication is possible.

[0054] Here, to input risk assessment information, the user may enter, for example, the following information as shown in FIG. On the reception information input screen, select the risk assessment information recording menu and enter the risk assessment information. The registration form for risk assessment information can be selected. Examples of the information to be attached (various data related to the reception mentioned above) include: 1) reception date and time (Enter the date of risk assessment, etc.), 2) Inputter (select the inputter), 3) Notification Information at the time of acceptance (enter or select information at the time of acceptance of notification), 4) Emergency dispatch (to consider emergency dispatch) 5) Consideration of research protection (select the appropriate item in the risk assessment items for the purpose of research protection) 6) Limit assessment applicable (select risk assessment items for limit assessment) 7) Attaching images ("Wounds", "Psychological Diagnosis", Images of "Home Status" and "Other" are registered. In the case of wounds, the body part and injury status are registered. 8) Decision making, safety confirmation (select the decision result. Based on the input information, Simulation results such as incidence rate, probability of serious abuse, and response time, as well as past similar cases, are also available. 9) Action items (select the action taken and enter the date and time of the action), 10 ) Decision maker (setting the decision maker for the survey record) etc. are also possible. Also, as a function of the registration form, A function to copy at least part of the content registered in the past (risk assessment information to be copied) (e.g., selecting a child ID associated with the child and generating a copy). As shown in the example screen of 15, the user selects the menu item "Risk Assessment History." This will ensure that at least some of the items included in the risk assessment information (e.g., emergency dispatch or investigation) are included. The risk assessment information (items related to the consideration of whether at least one of the following should be implemented) At the very least, update information for each item of risk assessment information for each child should be confirmed in chronological order based on date and time information. This means that, for example, date and time information can be displayed so that the information can be easily recognized (i.e., the transition can be confirmed). This is possible by registering the information in association with the child ID. In this case, the user refers to the checklists shown in FIGS. 6 and 7 and checks the accessibility of the user terminal 200. It is possible to accept input operations as assessment items via an application, or to check The application has an input form that is at least partially the same as or similar to the sheet. Alternatively, a user interface screen may be displayed on which input can be made, and input operations may be accepted. The checklist image captured by the camera 240 of the user terminal 200 is analyzed and the checklist is generated. The check contents may be automatically entered. Also, the transition of risk assessment information may be displayed. Change at least some of the content of the assessment items on the screen where the assessment is being performed (e.g., check It may be possible to perform an operation (checking or unchecking) on ​​the item.

[0055] Next, returning to step S103 in FIG. 9, the risk assessment unit 133 of the control unit 130 Based on the basic information of the child and reception data (especially risk assessment information), Conduct a risk assessment of the likelihood of (i.e., generate) assessment data. The evaluation data may be stored as reception data in association with the reception ID. The unit 133 receives, for example, basic information of the child in the past (age, sex, address (city)) as input information. Town / village), reception information (type of abuse, reception hours, reception category (new, re-notification, re-reception) and reception Risk assessment information associated with the information (reception route, primary abuser, risk assessment Applicability of each item), information on whether or not the limit assessment applies, Information on the child's injuries, psychological diagnosis of the child, and information on the child's home situation. Information on decision-making results and / or safety confirmation results, items related to corresponding implementation (temporary Whether protection was implemented, whether temporary protection was lifted, whether measures were taken to place the child in a child welfare facility, etc. Whether the placement in an orphanage or similar institution has been released, whether the placement in a foster home has been implemented, or whether the placement in a foster home has been released Whether cooperation with related organizations was implemented, whether social resources and services were utilized, and whether basic local government (Whether the organization or local community has established or utilized a monitoring system) Information about the investigation, information about future responses, investigation record information (investigation date and time, investigation title, discussion Record (investigation results (facts)), additional information obtained through the investigation (risk assessment information (through the investigation) Information obtained), images of the child obtained during the survey, information on the child's wounds obtained during the survey, Psychological diagnostic information about the child obtained during the survey and information about the child's home situation obtained during the survey Information, next interview date and time for the survey, status upon completion of the survey, safety upon completion of the survey Part of the scale (information on child safety, input results in sensory numbers, response details, etc.) Or if you enter all the information, the output information will be the past protection rate (tendency to be temporarily protected). past similar cases (classifying abuse into multiple types and determining which type this case most closely resembles); If there are past cases of the same type, the past case records are displayed. (display), and the probability of serious abuse, recurrence rate and response time, intervention or support A risk assessment learning model that outputs some or all of the information on preventive effects, etc. (e.g., for each indicator) It can be a learning model created by learning from the same model, or a common learning model. ) and growth prediction models (for example, height or weight measurement information of a certain number of people and measurement time Timing information (e.g., number of days since birth), basic information of the subject (e.g., age, At least one of the following must be provided: age (including age in months), sex, address, nationality, whether or not there is illness, or whether or not there is abuse A learning model showing growth prediction learned based on basic information items A learning model created by learning by age group, gender, etc. It may be a common learning model.) The learning model may generate a learning model corresponding to at least a part of the input information and the output information. The result information is extracted from past data and used as training data in advance. It may be stored in the storage unit 120 or in an external server. In the training data, it is recommended to use as many types of input information as possible. Including this information makes it possible to output more precise information (such as the probability of serious abuse). For example, the risk assessment unit 133 may, for example, Or, similar past cases are extracted according to the combination of all contents, and the extracted past cases are Statistics may be calculated from the example results to generate some or all of the output information described above. The methods for generating these various types of information and evaluation data are merely examples, and are not intended to limit the scope of the present invention. In addition, the risk assessment unit 133 does not use the following as accepted data to be referred to for assessment: For example, the evaluation data may be generated by further referring to at least one of the survey record information and the photograph information. The data may be generated.

[0056] Next, in the process of step S104, the risk assessment unit 133 performs the following in the above step: The generated output information is transmitted to the user terminal 200, and the application of the user terminal 200 The output information is displayed in a predetermined format on the user interface screen.

[0057] Figure 17 shows the results of risk assessment of business support applications displayed on the user terminal. 10 is a diagram showing an example of a screen for outputting the results. By selecting the "Simulation" tab on the personal page screen of the application, As shown in 17, information on past protection rates, recurrence rates, response times, and severity (severe abuse) The radar chart shows the characteristics of the cases based on three indicators related to the probability of falling into the waiting category, and the past A screen will be displayed that visualizes similar cases. Here, information about past protection rates can be viewed. A high value for indicates that similar cases have tended to be temporarily protected in the past. The system supports users in determining the level of urgency from the perspective of whether or not to provide temporary protection. The radar chart also shows the severity (multiple abuse classifications (e.g., 36 patterns) ) among the cases, the probability of falling into a category defined as a serious case (for example, 24 patterns) and recurrence rate (probability of recurrence in the relevant similar case group) and response time (end of the relevant case group) The radar chart shows the balance of factors such as the number of days it took to reach a conclusion, and if the area of ​​the radar chart is large, These tend to be severe, have a high recurrence rate, and take a long time to resolve. Past similar cases are classified into multiple types (for example, 36 types). The system classifies the cases and displays the characteristics of the pattern to which the case most closely corresponds. If there are previous cases, the past case records are displayed. In this example, Case 47 and The "re-received physical abuse cases" are displayed, and most of these cases are reported by municipalities, accounting for 30%. In 27% of cases, the report indicated signs of ongoing abuse, and in 7% the reportee witnessed violence. It may be difficult to discuss the matter with the parents, a pattern seen in 5.2% of past cases. By checking past case records, users can understand how the case has changed. It is not limited to the examples shown above, but for example, serious items Based on the relevant circumstances, the extent (or type) of concurrent serious abuse is determined. Alternatively, the system may generate and present evaluation data based on the results of similar cases. Based on the information, we will decide what to investigate first, what kind of support we should provide, and cooperate with relevant organizations. Recommendation information such as whether it is better to carry it may be presented.

[0058] With reference to FIG. 18, the information processing method executed by the information processing system 1 of this embodiment will be described. The flow of the chapter generation process will be described. First, the sentence generation instruction unit 134 reads the text from the storage unit 120 (e.g., For example, child identification information and risk assessment information acquired from the reception data storage unit 122, Text data for instructing the generation of text based on reception information such as survey record information (text generation A specific example of text data is For example, "Please summarize the information below (1) to (4). (1) Child information (e.g. (e.g., child identification information), (2) reception information (reception identification information), (3) risk assessment (4) information on the items (selection information such as applicable, suspected, non-applicable, unknown, etc.), (5) information on the investigation record (e.g. The child said, "I was hit by my mother's boyfriend." Mother: "(Silence)" Common-law husband Other examples of text data include: "The record for the first interview is "...". The record for the X+1st interview is "...". The record for the X+2nd interview is "...". "..." Based on this information, please tell me what points I should investigate and what I should consider. Next, the sentence generation instruction unit 134 generates the text Data (text generation instruction information) is transmitted to the text generation system 400 via the communication unit 110. Next, the receiving unit 131 receives the sentence generated by the sentence generation system 400 (step S402). The data is received via the communication unit 110, and is at least linked to the child identification information (and is stored in the storage unit 120 (step S40 3) Next, the data management unit 132 outputs the output information including the received text data to the user terminal. 200 and displayed on the user interface screen of the application of the user terminal 200. The output information is displayed in a predetermined format.

[0059] The control unit 130 receives the text from the text generation system 400 via the user terminal 200. The apparatus may further include a correction unit for correcting the attached sentence data, and the sentence corrected by the correction unit The data may be stored in the storage unit 120 in association with the child information.

[0060] The control unit 130 also processes the document in a predetermined format (for example, a document format for government submission). There are various medical documents and administrative documents designated by the government, documents to be submitted to judicial institutions (for example, The format data constituting the format of the explanatory materials, etc. is stored in the storage unit 120. The sentence data received from the sentence generation system 400 is read out via the user terminal 200. A document data generation section (not necessary) that inputs the data into the corresponding section of the format data as input data. ) is further provided, the automatic processing of various document data (for example, document data for administrative submission) The generated document data can be linked to the child's identification information (or Furthermore, it may be stored in the storage unit 120 in association with input date and time information, reception ID, etc. By sending or printing the document data via the network, The burden of output is reduced.

[0061] (Embodiment 2) <Configuration> FIG. 19 is a block diagram of a business support system (information processing system) according to a second embodiment of the present invention. 1 is a functional block diagram of a server 100. Note that the following description will be given with reference to the same configuration as the first embodiment. Detailed description of the structure will be omitted, and it is assumed that they have the same or similar functions.

[0062] The control unit 130 in the second embodiment further includes a needs assessment unit 135. The risk assessment unit 135 may be provided together with the risk assessment unit 133 or in place of the risk assessment unit 133. In the following, the risk assessment unit 133 and the needs assessment unit 135 will be collectively referred to as the "assessment They are sometimes collectively referred to as the "department."

[0063] In the first embodiment, risk assessment information is received. In some cases, needs assessment information may be accepted instead of or in addition to risk assessment information. Needs assessment information, like risk assessment information, must include at least the following information about the child's identity: The data is stored in the storage unit 120 in association with the input date and time information, the reception ID, etc. In the following, risk assessment information and needs assessment information will be collectively referred to as "assessment information." This may also occur.

[0064] As mentioned above, risk assessment information is used for emergency dispatch and protection (e.g., temporary protection, investigative protection, etc.). On the other hand, needs assessment information is information used to consider or judge risk assessment. It is information that is linked to a child, just like access information, but it is information that is linked to a child or a person related to a child ( This information is about the support sought by at least one of the parties (e.g., family members or relevant organizations). Support is when someone helps the person solve a problem that is difficult for them to solve on their own. For example, consultation support, living support, childcare support, financial assistance (public assistance), employment support We provide support for school attendance, medical support, and psychological support, and act as a bridge between the organizations that provide these support and the individuals involved. More specifically, this could include financial assistance, admission to nursery school, and support for developmental disabilities. , and to develop the strengths of those who are able to deal well with matters related to children's safety. The target of risk assessment information is not limited to emergency dispatch and protection, but also to intervention in general. Intervention is an interfering action by others that aims to bring about specific change or transformation in the subject. For example, (1) referral to a child consultation center or local government, temporary protection, visits and interviews, etc. The investigation into the nature of abuse, the placement of children in foster care facilities, the arrest and detention of abusers, and other issues affecting children and their guardians (foster care) (2) For example, the act of separating a child from a person other than the guardian, Direct improvements to the upbringing or upbringing environment of children, including food, clothing, and shelter, such as parenting guidance and health guidance. (3) The mental and physical issues of individual children or guardians (caregivers) (e.g., Medical treatment (such as prescription of medicine) to improve or alleviate a condition (such as a disease or disability) (4) Providing welfare assistance and children's cafeterias for those in poverty or unemployed, and providing psychotherapy, etc. It could be food assistance, etc.

[0065] Needs assessment information includes, for example, input date and time information, needs item check information (child, etc.) or a checklist to estimate the support required by at least one of the persons related to the child. The purpose is to analyze past support data from the child consultation record system 300 in advance. For example, as shown in Figure 6 and Figure 7 of the risk assessment information, (e.g., user-entered information) The information may be extracted from free descriptions or may be written in a form classified by specific support. It may be possible to present items and extract information to be entered from them.

[0066] The needs assessment unit 135 collects basic information about the registered child, reception data (especially needs assessment data), information) to provide the support requested by the child and / or a person related to the child. Conduct a needs assessment for each potential intervention (i.e., compile evaluation data for each potential intervention). The generated evaluation data is linked to the reception ID and stored as reception data. The needs assessment unit 135 may, for example, receive basic information about the child in the past (years) as input information. Age, gender, address (city / town / village), reception information (type of abuse, reception hours, reception category (new, re-notification) , re-admission) and needs assessment information linked to the admission information (admission route, main abuser, Applicability to each item in the needs assessment, etc., and applicability to the limits assessment Information about children, image information about children, wound information about children, psychological diagnosis information about children, Information on the status of the house, decision-making results and / or safety confirmation results, and the response Items related to implementation (whether temporary protection was implemented, whether temporary protection was lifted, whether the child was transferred to a child welfare facility, etc.) Whether measures were implemented, whether measures were released from child welfare institutions, or whether measures were implemented for foster parents; Whether the foster care placement was lifted, whether cooperation with related organizations was implemented, and whether social resources and services were used Have you implemented a monitoring system in your local government or community? Taka) relevant information, information on assessment, information on future responses, investigation record information (investigation Date and time, investigation title, minutes (investigation results (facts)), additional information obtained through the investigation (risk assessment) Access information (information obtained through the survey), images of children obtained during the survey, Information on the wounds of the child obtained during the investigation, information on the psychological diagnosis of the child obtained during the investigation, and information on the Information about the child's home situation, the next interview date and time for the survey, the status when the survey is completed, Safety scale at the end of the survey (information on children's safety in sensory numerical values) When you enter some or all of the information (e.g., the response details, etc.), the output information will be similar to the past cases. Case (Abuse is classified into multiple types, and the characteristics of the type that this case most closely resembles are displayed. If there are past cases of this type, the past case records will be displayed), and Needs assessment that outputs some or all of the information such as the recommendation rate for each support based on the case history and similar cases The evaluation data (output information) may be generated using a learning model. Extract result information corresponding to at least a part of the input information and the output information from past data. The data may be previously learned as training data, and may be stored in the storage unit 120. The training data may be stored in the database or in an external server. The more types of input information included, the more precise the output information can be. As another example, the needs assessment unit 135 may, for example, Similar past cases are extracted based on a combination of some or all of the content of the extracted information. Statistical values ​​are calculated from the results of past cases and some or all of the above output information is generated. It should be noted that the methods for generating these various types of information and evaluation data are merely examples. The needs assessment unit 135 may also use the reception information to be referred to for assessment purposes. As data, for example, at least one of survey record information and photograph information may be further referenced. The evaluation data may be generated by:

[0067] Then, the needs assessment unit 135 outputs the generated output information (assessment data) to the user terminal 20. 0 and output it to the user interface screen of the application on the user terminal 200. The information is displayed in a predetermined format. 0 (for example, reception data storage unit 122) and the child identification information and assessment information ( Risk assessment information or needs assessment information), Text data (text) for instructing the generation of text based at least on audit record information (described later) The generated text data is stored in the child identification information. (furthermore, linked to input date and time information, reception ID, etc.) and stored in the storage unit 120. do.

[0068] As described above, according to this embodiment, a sentence is generated using a trained language model. This will reduce the burden on on-site personnel.

[0069] In addition, the following explains the information regarding child abuse between child consultation centers and local government agencies as an example. However, it is not limited to this and any information can be targeted, but it is especially applicable to public organizations such as municipalities and the country. Information exchanged between parties (especially regarding domestic violence, sexual violence, bullying, and harassment) issues such as grief, crime, delinquency, physical disabilities, mental disabilities, developmental disabilities, child poverty, and elder abuse. Information related to social issues, including areas related to food, clothing, shelter, and physical safety, and issues related to discrimination, verbal abuse, etc. It can be information on areas related to the mind, etc., and it can be tailored to suit the target users. For example, (1) between public health centers, maternal and child health centers, Health centers and maternal and child health centers, health centers and maternal and child health centers and local governments, etc. Information on children and families collected at the Child Health Center, information on the family's childcare stress, and (2) Information on the investigation records of childcare services, etc. between DV victim centers and DV victim centers At centers and local governments, etc., the information on perpetrators, victims, and bystanders obtained from domestic violence victim centers is (3) Information on investigation records regarding at least one of the following: (1) Information on investigation records regarding domestic violence facts concerning welfare centers and welfare organizations; In the center and local governments, etc., the staff etc. have acquired (4) information on investigation records such as information on the probation office and between the probation office and local governments, etc. In such cases, the probationer will be required to provide the investigation record information on the crime and the trial. It may be used in relation to the relevant survey items in each survey. Various indicators based on (domestic violence, sexual violence, bullying, harassment, crime , delinquency, child poverty, or elder abuse (including recurrence); or The probability of occurrence (including reoccurrence) of physical and mental disorders that may occur secondarily as a result of these factors (occurrence) It may also be used to estimate the probability of occurrence of a certain event.

[0070] The contents of the embodiments of the present invention will be listed and explained again. The processing method, program, and information processing system have the following configuration. [Item 1] The system is operated by a server that connects via a network to the terminals of users related to child consultation services. An information processing method for supporting child consultation services, provided by The control unit of the server The child identification information that identifies the child and the protection or The assessment information used to determine whether or not support is needed, and the survey records obtained through the survey and receiving at least the registration information as input information, and storing the input information in a storage unit of the server. , The child identification information, the assessment information, and the survey record information acquired from the storage unit Method for generating text data for directing generation of summary text based at least on information - Patent application . [Item 2] The system is operated by a server that connects via a network to the terminals of users related to child consultation services. An information processing method for supporting child consultation services, provided by The control unit of the server The child identification information that identifies the child and the protection or The assessment information used to determine whether or not support is needed, and the survey records obtained through the survey and receiving at least the registration information as input information, and storing the input information in a storage unit of the server. , The child identification information acquired from the storage unit at one or more points in the past linked to the child identification information To instruct the generation of user support information estimated from the assessment information and the survey record information A method for generating text data. [Item 3] The system is operated by a server that connects via a network to the terminals of users related to child consultation services. A program for executing an information processing method for supporting child consultation services, provided by The control unit of the server The child identification information that identifies the child and the protection or The assessment information used to determine whether or not support is needed, and the survey records obtained through the survey and receiving at least the registration information as input information, and storing the input information in a storage unit of the server. , The child identification information, the assessment information, and the survey record information acquired from the storage unit generating text data for instructing generation of a summary sentence based at least on the information; Grams. [Item 4] The system is operated by a server that connects via a network to the terminals of users related to child consultation services. A program for executing an information processing method for supporting child consultation services, provided by The control unit of the server The child identification information that identifies the child and the protection or The assessment information used to determine whether or not support is needed, and the survey records obtained through the survey and receiving at least the registration information as input information, and storing the input information in a storage unit of the server. , The child identification information acquired from the storage unit at one or more points in the past linked to the child identification information To instruct the generation of user support information estimated from the assessment information and the survey record information A program that generates text data. [Item 5] Includes a server that connects via a network to the user terminals of users related to child consultation services. An information processing system for supporting child consultation services, The control unit of the server The child identification information for identifying the child and the child protection or Assessment information for determining at least one of the support measures and survey records obtained through the survey Accepting information as at least input information and storing the input information in a storage unit of the server; The child identification information, the assessment information, and the survey record information acquired from the storage unit generating text data for instructing generation of a summary sentence based at least on the information; Processing system. [Item 6] Includes a server that connects via a network to the user terminals of users related to child consultation services. An information processing system for supporting child consultation services, The control unit of the server The child identification information that identifies the child and the protection or The assessment information used to determine whether or not support is needed, and the survey records obtained through the survey and receiving at least the registration information as input information, and storing the input information in a storage unit of the server. , The child identification information acquired from the storage unit at one or more points in the past linked to the child identification information To instruct the generation of user support information estimated from the assessment information and the survey record information An information processing system that generates text data.

[0071] Although the embodiments of the present disclosure have been described above, they may be embodied in various other forms. It is possible to implement various omissions, substitutions and modifications. These embodiments and variations, as well as omissions, substitutions and changes, are incorporated herein by reference in their entirety. The technical scope of the above and its equivalents. [Explanation of symbols]

[0072] 1 Business support system, 100 First server, 110 Communication unit, 120 Memory unit, 130 Control unit, 200 first user terminal, 300 child consultation record system, 400 sentence generation System, Network

Claims

1. An information processing method for supporting support work, provided by a server connected via a network to a user terminal of a user related to support work for a person to be supported, The control unit of the server is: The user terminal receives at least one of the following as input information: identification information to identify the person to be supported, assessment information for determining whether to provide support to the person to be supported, and survey record information obtained through the survey; and stores the input information in the storage unit of the server. A summary instruction document, which includes the identification information obtained from the storage unit and at least one of the assessment information and the survey record information as the items to be summarized, is generated as prompt data to instruct the generation of a summary document that summarizes the items to be summarized. A method for presenting a summary text generated by a language model in response to the input of the aforementioned prompt data to the user terminal.

2. The method according to claim 1, wherein the support provided to the person receiving support is related to any of the following: domestic violence, sexual violence, bullying, harassment, crime, delinquency, physical disability, mental disability, developmental disability, child poverty, or elder abuse.

3. A program that causes a server connected via a network to a user terminal of a user related to support services for a person under support to execute an information processing method that supports support services, The control unit of the server is: The user terminal receives at least one of the following as input information: identification information to identify the person to be supported, assessment information for determining whether to provide support to the person to be supported, and survey record information obtained through the survey; and stores the input information in the storage unit of the server. A summary instruction document, which includes the identification information obtained from the storage unit and at least one of the assessment information and the survey record information as the summarization target, is generated as prompt data for instructing the generation of a summary document that summarizes the summarization target. A program that presents a summary text generated by a language model in response to the input of the aforementioned prompt data to the user terminal.

4. An information processing system for supporting support operations, which includes a server that connects via a network to a user terminal of a user related to support operations for a person to be supported, The control unit of the server is: The user terminal receives at least one of the following as input information: identification information to identify the person to be supported, assessment information for determining whether to provide support to the person to be supported, and survey record information obtained through the survey; and stores the input information in the storage unit of the server. A summary instruction document, which includes the identification information obtained from the storage unit and at least one of the assessment information and the survey record information as the items to be summarized, is generated as prompt data to instruct the generation of a summary document that summarizes the items to be summarized. An information processing system that presents a summary text generated by a language model in response to the input of the aforementioned prompt data to the user terminal.

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