Information processing apparatus and program

Abstract

To provide a mechanism for linking and presenting candidate places for reservation with candidate services for use.SOLUTION: A processor uses the same application to present candidate places for reservations and candidate services for use. The presented places and services change interlockingly.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to an information processing device and a program. [Background technology]

[0002] Systems for reserving a space to be used are known.

[0003] In Patent Document 1, when applying for a desired order or service, A tentative reservation is made at a point, and the approval and reservation status is judged over time. A system is described that controls admission and reservations based on the above.

[0004] Patent Document 2 describes a system that handles multiple reservation tasks and the use of multiple reservation reception companies through a single system. It is described that this can be achieved by [Prior art documents] [Patent documents]

[0005] [Patent Document 1] JP 2004-178235 A [Patent Document 2] JP 2004-185580 A Summary of the Invention [Problem to be solved by the invention]

[0006] By the way, some people who want to reserve a place also want to reserve a service. And vice versa is also possible.

[0007] The object of the present invention is to provide a service that can be used by linking a place that can be reserved with a service that can be used. It will provide a mechanism for guidance. [Means for solving the problem]

[0008] The invention according to claim 1 has a processor, the processor being configured to select locations that are candidates for reservation. The same application provides the user with information about the service and potential services that can be used. It is an information processing device in which places and services change in tandem.

[0009] The invention according to claim 2 is a method for determining whether a place is available for reservation or not, comprising: Change the location and service you are guided to depending on the relationship with the location where the service is provided. The information processing device according to claim 1, characterized in that

[0010] The invention according to claim 3 further comprises a step of: selecting a reservation candidate that is currently available; Depending on the relationship between the location of the service and the location of the service you are considering using, The information processing device according to claim 2, further comprising: a function for changing a service to be provided.

[0011] The invention according to claim 4 is characterized in that the processor is The locations within the range that are currently available for reservation and the candidates to be used Vary the services offered depending on the relationship to the location where the service is provided. The information processing device according to claim 3 is characterized in that:

[0012] In the invention according to claim 5, the processor further comprises a step of: providing a location for the service to be guided. It is a service provided by a provider other than the location provider in cooperation with The information according to any one of claims 1 to 4, characterized in that the information is notified to the user. A processing device.

[0013] The invention according to claim 6 provides a service to be introduced at a first location which is a candidate location for reservation. a service for providing a second location including a The first location included in the second location is reserved by a user other than the user who reserved the first location. According to any one of claims 1 to 5, it is prohibited to It is an information processing device.

[0014] The invention according to claim 7 provides a service to be introduced at a first location which is a candidate location for reservation. a service providing a second location including a plurality of first locations, When a first location included in the second location and the second location are reserved, the reservation is made by Another first location included in the second location may be reserved by a user other than the user. 6. The information processing device according to claim 1, wherein the information processing device is prohibited from It is located.

[0015] The invention according to claim 8 relates to a method for reserving a place and a service, the method comprising: When the reservation is cancelled, the reservation for the service is cancelled. The information processing device according to any one of claims 1 to 7.

[0016] In the invention according to claim 9, the processor further performs a process to access the reserved location. 9. The method according to claim 1, further comprising: providing a guide to services available along the route. The information processing device according to any one of claims 1 to 5,

[0017] The invention according to claim 10 relates to a method in which the fee for using the location and the fee for using the service are added together, The method according to claim 1, further comprising the step of billing the user who has reserved the location and the service. 10. The information processing device according to claim 9.

[0018] The invention according to claim 11 provides an account for an individual user to use locations and services. There are two types of accounts: personal accounts, which are used by users belonging to an organization, and accounts for locations and services. The organizational account is used to reserve a place. In this case, the user who uses the reserved location may The service is permitted to be used by a user using his / her personal account. The information processing device according to any one of claims 1 to 10.

[0019] The invention according to claim 12 further comprises the processor further comprising: If the provision of the service causes a change in the usage fee, the user will be notified of this. 12. The information processing device according to claim 1, be.

[0020] The invention according to claim 13 further comprises the processor further determining whether or not a reservation candidate location is a criterion for the reservation candidate location. and guides the user to a service that is a candidate for use. 1 is an information processing device according to any one of claims 1 to 9.

[0021] The invention according to claim 14 further comprises: the processor further comprising: As a substitute, to provide information on possible locations where reservations should be made to receive the said service. The information processing device according to any one of claims 1 to 12 is characterized in that:

[0022] The invention according to claim 15 is a method for displaying candidate locations for reservation and candidate locations for use in a computer. The location and the service being guided are guided by the same application, and the location and the service being guided are linked. It is a program that moves and changes. Effect of the Invention

[0023] According to the invention of claims 1 and 15, a place that can be reserved and a server that can be used are selected. It can be used in conjunction with the vis to provide guidance.

[0024] According to the inventions of claims 2 and 3, a place that is a candidate for reservation and a service that is a candidate for use are selected. Depending on the relationship with the place where the service is provided, the system can provide guidance by linking the location and the service. Cut.

[0025] According to the invention of claim 4, a location and a service are linked based on a user's position. We can provide guidance based on this information.

[0026] According to the invention of claim 5, a provider can provide different locations and services using the same application. You can be guided by the following.

[0027] According to the invention of claims 6 and 7, by a user other than the user who reserved the second location, It is possible to prevent a first location included in the second location from being reserved.

[0028] According to the invention of claim 8, the reservation of the place and the reservation of the service are linked to each other, and the cancellation is performed. It is possible.

[0029] According to the invention of claim 9, the information can be provided until the user moves to the reserved location. It is possible to guide the user to available services.

[0030] According to the invention of claim 10, it is possible to charge for both location and service together. Cut.

[0031] According to the invention of claim 11, a user belonging to an organization can make a reservation using an organization account. You can use the service using your personal account at the designated location.

[0032] According to the invention as defined in claim 12, it is possible to notify the user of fluctuations in the usage fee.

[0033] According to the invention of claim 13, it is possible to guide services in conjunction with a location. can be done.

[0034] According to the invention of claim 14, it is possible to guide a location in conjunction with a service. can be done. [Brief description of the drawings]

[0035] [Figure 1] 1 is a block diagram showing a configuration of an information processing system according to an embodiment of the present invention. [Diagram 2] FIG. 2 is a block diagram showing a configuration of an operation management system. [Diagram 3] FIG. 1 is a block diagram showing a configuration of a reservation management system. [Figure 4] FIG. 2 is a block diagram showing a configuration of a terminal device. [Diagram 5] FIG. 13 illustrates an individual user management table. [Figure 6] FIG. 13 illustrates a reservation management table. [Figure 7] FIG. 13 illustrates a corporate user management table. [Figure 8] FIG. 13 is a diagram showing a flow of screen transitions. [Figure 9] FIG. 13 is a diagram showing a home screen. [Figure 10] FIG. 1 is a schematic diagram showing the relationship between booths and a shared office. [Figure 11] FIG. 13 is a diagram showing a home screen. [Figure 12] FIG. [Figure 13] FIG. [Figure 14] FIG. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0036] An information processing system according to the present embodiment will be described with reference to FIG. 1 illustrates an example of a configuration of an information processing system according to an embodiment.

[0037] The information processing system according to the present embodiment includes an operation management system 10 and a service providing system. A reservation management system 12 is an example of a system for providing a service, and a service providing system other than the reservation management system 12. and a booth as an example of a place of use. 16, a booth control device 18, a personal payment system 20, and a corporate authentication system 22. a corporate payment system 24; and a terminal device (e.g., terminal devices 26A, 26B, and 26C). The number of systems and devices shown in FIG. 1 is merely an example.

[0038] Each system and each device included in the information processing system is connected to other systems and other devices. The communication may be wired communication using a cable, In other words, each system and each device may communicate with other systems and other devices. They may be physically connected to each other by a cable and transmit and receive information to each other, or they may be connected by wireless communication. Therefore, information may be transmitted and received between the devices. Examples of wireless communication include short-range wireless communication and Wi -Fi (registered trademark), etc. may be used. Wireless communication standards other than these may also be used. The short-range wireless communication is, for example, Bluetooth (registered trademark) or RFID (Radio Frequency Identification). For example, each system and each device may be connected to a LAN (Local Area Network) or NFC. Communication with other systems and other devices via communication paths N such as a Real Area Network (RAN) or the Internet. Believe.

[0039] In the information processing system according to this embodiment, a service providing system The services provided by the service providing system are, for example, , services to provide users with booths 16, locations other than the booths 16 (e.g., conference rooms, Services that provide users with a shared room, shared office, or other room, A service that provides a virtual desktop infrastructure (VDI) services providing a video conferencing service, Web services, or Web services are services that are available over a network such as the Internet. Services that provide applications on the Internet or other services. For example, Web learning (e.g. learning English conversation), WBT (web-based training), Web media Social networking services (SNS), videos and audio on the Internet Services that provide convenience, services that sell or reserve products online, or , internet search services, internet information services, etc. These are examples of Web services. Of course, there are other services that can be provided by the service provider system. It may be provided by the stem.

[0040] For example, a user account is created and the user is registered in the information processing system. The user can then use the services that the user is permitted to use. .

[0041] A user account is, for example, an account for an individual user to use a service. A personal account that is a member of an organization (e.g., a corporation or other entity) An organizational account is an account that users use to access the service. For example, an organization is a legal entity (e.g., a for-profit or non-profit organization), and an organization account is a legal entity. It is assumed to be an account.

[0042] In the following, a user who uses the service with a personal account is referred to as an "individual user." A user who uses the service through a corporate account is referred to as a "corporate user." do.

[0043] An individual user may use a personal account to For example, an individual user can use a service that allows A corporate user can use the services for which he or she is registered. The services that are permitted to be used with the corporate account by using the account The following can be used between a corporation and an operating company that provides the operation management system 10: When a contract is concluded to use one or more services, a corporate user belonging to the said corporation: By using a corporate account, you agree to use one or more of the following services permitted by the contract: You can use the service.

[0044] Note that a user may have both a personal account and a corporate account. For example, When a user registers as a personal user, a personal account is assigned to that user. In addition, if the user belongs to a corporation, a corporate account will be issued and the user will be In this case, the user may be assigned to a personal account and a corporate account. The user will have both a personal account and a personal account to use the service. Alternatively, the service may be used through a corporate account.

[0045] The services provided by the service provision system are basically paid services. When a service is used by a user, payment for the use of that service is made. This is done by the system. In other words, when a service is used, the service fee is charged. is charged, and the billing process (e.g., payment processing) is carried out by the payment system. Free services may be offered.

[0046] The operation management system 10 is configured to manage the operation of the information processing system according to this embodiment. For example, the operation management system 10 is configured to include a reservation management system 12 and a service provider. Supports the provision of services by the service provision systems 14A and 14B and controls payment processing For example, the operation management system 10 provides an information processing system according to the present embodiment. The reservation management system 12 and the service provision system are operated by the management company. The information stored in the systems 14A and 14B is transmitted to the operation management system 10 and stored therein. Under the control of the operation management system 10, the reservation management system 12 and the service provider Information may be transmitted and received between the supply systems 14A and 14B.

[0047] The reservation management system 12 is configured to manage reservations for the booths 16. For example, When a booth 16 is reserved by a user, the user who made the reservation You will be allowed to use Booth 16. For example, the time when Booth 16 is available is When a certain usage time is designated by a user and the booth 16 is reserved, the user The reserved booth 16 is permitted to be used during the designated usage time. For example, the reservation is determined by date and time period. It may also be possible to manage reservations for spaces or locations other than the above.

[0048] The service providing systems 14A and 14B are services provided by the reservation management system 12. For example, a service provision system is configured to provide services other than the service. 14A and 14B are configured to manage reservations for the services they provide. The service providing systems 14A and 14B may provide different services or the same service. In the example shown in FIG. 1, a service providing system other than the reservation management system 12 may be provided. The information processing system includes service providing systems 14A and 14B as systems. One or more service providing systems other than the reservation management system 12 process information. It just needs to be included in the system.

[0049] Each service providing system (e.g., the reservation management system 12 and the service providing system 1 4A, 14B) are managed by each system in cooperation with each other under the control of the operation management system 10. For example, each service provision system may share information indicating a service reservation. , information indicating the location where the service is provided, information indicating the status of use of the service, By sending and receiving information indicating the usage fee and other information, this information is shared. For example, the reservation management system 12 may store the locations of the booths 16. The information shown in the figure is shared between the service providing systems 14A and 14B. If a reservation is made, information about that reservation (e.g. to identify the reserved booth 16) information, information indicating the date and time of the reservation, and information to identify the user who made the reservation) The service providing systems 14A and 14B share the same data. The same applies to each service provided by 4B.

[0050] The booth 16 is an example of a space or place that can be rented to a user. A room, a private room, a seat, or a section is an example of a booth 16. In addition, the booth 16 is a lockable and controlled For example, booth 16 can be locked with an electronic lock. The booth 16 has a door that can be opened and closed. Reservations for rental of the booth 16 are managed by the reservation management system 12. Although one booth 16 is shown in FIG. 1, multiple booths 16 may be installed. Reservations for the multiple booths 16 may be managed by a reservation management system 12 .

[0051] Booth 16 is equipped with lighting, power, air conditioning, and other equipment (e.g., printing function). A printer having a scanning function, a copying function, etc. may also be provided.

[0052] Various sensors may be provided in the booth 16. For example, sensors may be provided to detect the presence or absence of a person in the booth 16. a human presence sensor that detects the temperature inside the booth 16; a humidity sensor that detects humidity in the booth 16; an odor sensor that detects the air pressure in the booth 16; A camera that records the inside of Booth 16 and a microphone that collects the sounds inside Booth 16 are installed in Booth 16. It may be provided in.

[0053] The booth control device 18 controls an electronic lock provided in the booth 16 and For example, the booth control device 18 controls the communication device. The booth 16 includes a UI, a memory, and a processor. For example, the booth 16 controls electronic locks and The control of the device is performed by a processor in the booth controller 18. may control one booth 16 or multiple booths 16. A plurality of booth controllers 18 are included in the information processing system, and each booth controller 18 is Alternatively, a plurality of booths 16 may be controlled.

[0054] The personal payment system 20 is a system for providing services to a user as an individual using a personal account. When the user uses the service, the payment is made for the user as an individual. That is, the individual payment system 20 processes the billing of the usage fee to the individual user. The personal payment system 20 may be a known payment system. A personal payment account is created to make payments for the The personal account of each user is linked to the personal payment account and managed. When a service is used using an account, the personal payment system 20 For example, a personal payment system The system 20 registers the user's credit card information, and the personal payment system 20 Payment is made using a credit card.

[0055] The corporate authentication system 22 is configured to authenticate users who belong to a corporation, which is an example of an organization. For example, SPF (Sender Policy Framework) authentication is used for this purpose. For example, corporate user management information is stored in the corporate authentication system 22. For example, for each corporation, corporate identification information (such as a corporate ID) that is information for identifying the corporation and User information, which is information about users belonging to the corporation (e.g., information necessary to identify users) This information is linked to the user's identity, which is used to identify the user. The user information is registered and managed in the user management information.

[0056] The corporate payment system 24 is a system for receiving services from users using corporate accounts. In other words, the corporate settlement system is structured so that settlement for the corporation is made when The corporate payment system 24 processes the billing of the usage fee to the corporation. A payment system may be used. For example, the unit price information indicating the unit price of the service may be The usage unit price information is stored in the corporate settlement system 24. The usage unit price is The unit price may be determined for each corporation. For example, the unit price is determined by a contract or the like. The system 24 uses the usage cost information to make payments for the corporation.

[0057] The terminal devices 26A, 26B, and 26C are, for example, personal computers (hereinafter, “PCs”). "), tablet PCs, smartphones, mobile phones, etc.

[0058] For example, the terminal device 26A is used by an individual user, and the terminal device 26B is used by a corporation. The terminal device 26C is used by a user belonging to the corporation, and the terminal device 26C is used by a person who manages the users belonging to the corporation. In the following, when there is no need to distinguish between the terminal devices 26A, 26B, and 26C, In this case, the terminal devices 26A, 26B, and 26C will be referred to as the "terminal device 26." The terminal device used by the person who manages the operation management system 10 is included in the information processing system. Good too.

[0059] In the information processing system according to this embodiment, the actual use of the service used by the user is The transaction data is sent to different payment systems depending on the user's account type. The payment is made through the payment system. The usage record includes, for example, the type of service, The length of time the service is used, the time period during which it is used, and the number of times it is used. For example, the interest rate is calculated based on a predetermined period (e.g., monthly). The actual transaction data is sent to the payment system and payment is made.

[0060] Specifically, when a user uses a personal account to access the service, The data on the usage record of the service used is transmitted to the individual payment system 20, and the individual payment The system 20 performs payment for the user.

[0061] When a user belonging to a corporation uses a corporate account to use the service, The data on the actual usage of services by each user belonging to the group is stored in the corporate settlement system 24. The payment is then made to the corporation by the corporation settlement system 24. In System 24, payments are not made for individual users belonging to a corporation.

[0062] The configuration of the operation management system 10 will be described in detail below with reference to FIG. 1 shows an example of the configuration of the operation management system 10.

[0063] The operation management system 10 includes, for example, a communication device 28, a UI 30, a memory 32, and a processor. The operation management system 10 may include other components.

[0064] The communication device 28 is a communication interface and has the function of transmitting data to other devices; The communication device 28 has a function of receiving data transmitted from other devices. The communication device 28 may have a short-range communication function or a wired communication function. It may communicate with other devices by using wireless communication, or it may communicate with a LAN or the Internet. It may communicate with other devices via communication path N.

[0065] The UI 30 is a user interface, and is at least one of a display device and an operating device. The display device is a liquid crystal display, an EL display, etc. The operation device is a key. The UI 30 is a display device and an operation device. The UI may be a touch panel or the like.

[0066] The memory 32 is a device that configures one or more storage areas for storing data. 32 is, for example, a hard disk drive, various memories (such as RAM, DRAM, and R OM, other storage devices (e.g. optical disks, etc.), or a combination of these. One or more memories 32 are included in the operations management system 10 .

[0067] The processor 34 is configured to control the operation of each part of the operation management system 10. The processor 34 may include a memory.

[0068] The configuration of the reservation management system 12 will be described in detail below with reference to FIG. 3. 1 shows an example of the configuration of the reservation management system 12.

[0069] The reservation management system 12 includes, for example, a communication device 36, a UI 38, a memory 40, and a processor. The reservation management system 12 may include other components.

[0070] The communication device 36 is a communication interface, and has the function of transmitting data to other devices; The communication device 36 has a function of receiving data transmitted from other devices. The communication device 36 may have a short-range communication function or a wired communication function. It may communicate with other devices by using wireless communication, or it may communicate with a LAN or the Internet. It may communicate with other devices via communication path N.

[0071] The UI 38 is a user interface, and is at least one of a display device and an operating device. The display device is a liquid crystal display, an EL display, etc. The operation device is a key. The UI 38 is a device that combines a display device and an operating device. The UI may be a touch panel or the like.

[0072] The memory 40 is a device that configures one or more storage areas for storing data. 40 is, for example, a hard disk drive, various memories (such as RAM, DRAM, and R OM, other storage devices (e.g. optical disks, etc.), or a combination of these. The operation management system 10 includes one or more memories 40 .

[0073] The memory 40 stores, for example, personal user management information, reservation management information, sensor information, and browser information. The source information is stored.

[0074] The personal user management information is used to manage users registered in the reservation management system 12. For example, if a user's account registered in the reservation management system 12 is Specifically, the user ID is registered in the reservation management system 12. User information and the like relating to the user are registered in the personal user management information. 2. A user registered in the reservation management system 12 can use the services provided by the reservation management system 12. In addition, a user registered in the reservation management system 12 can 2 allows you to reserve booth 16.

[0075] The reservation management information is information for managing reservations for each booth 16. For example, Booth identification information, which is information for identifying the booth 16, the use time of the booth 16 (e.g., the reservation date and time), user information relating to a user who has reserved booth 16; In addition, the information required to use Booth 16 at the time of use, such as usage information, is stored in the reservation management system. The information is registered.

[0076] The sensor information is information obtained by each sensor installed in the booth 16 . In addition, if an abnormality is detected by the sensor, information indicating that an abnormality has been detected is For example, the sensor information of each booth 16 may be stored in the memory 40. .

[0077] The booth information is information indicating the usage status of the booth 16. For example, Whether the booth 16 is in use or not is managed, and this information is included in the booth information.

[0078] Individual user management information, reservation management information, sensor information, and booth information are managed by the service provision system. The data is transmitted to the service providing systems 14A and 14B and shared by the service providing systems 14A and 14B. can be.

[0079] In addition, some of the personal user management information, reservation management information, sensor information, and booth information may be At least one of the above may be stored in the memory 32 of the operation management system 10. The information stored in the management system 10 does not have to be stored in the reservation management system 12. stomach.

[0080] The processor 42 is configured to control the operation of each part of the reservation management system 12. The processor 42 may include a memory.

[0081] For example, the processor 42 is configured to manage reservations for the booths 16. For example, the processor 42 receives a reservation request for the booth 16 from the terminal device 26 and The processor 42 registers the reservation of the user 16 in the reservation management information. When a reservation is made for use of the booth 16, the processor 42 , use during that time will be permitted.

[0082] The processor 42 also controls the reservation management system 12 to provide a service to allow the user to Data on the actual usage of the services used (e.g., data on the actual usage of Booth 16) , configured to transmit the payment to different payment systems depending on the type of account of the user. For example, the processor 42 may use a personal account to allow the reservation management system 12 to When a service provided (e.g., booth 16) is used, the personal payment system 20 The data of the actual performance is sent and the reservation management system 12 uses the corporate account to When a service (e.g. booth 16) is used, the data of the usage record is stored in the corporate settlement system 24. This allows the personal data to be sent when the service is used with a personal account. Payment is made through the payment system 20, and the service is used using a corporate account. In this case, the payment is made by the corporate payment system 24.

[0083] The processor 42 also controls the reservation management system 12 to use the services provided by the reservation management system 12. It may be configured to create accounts, register users, and authenticate users. .

[0084] The processing executed by the processor 42 of the reservation management system 12 is the same as that executed by the operation management system 12. For example, the process may be performed by the processor 34 of the system 10 using a corporate account. When the service is used, the processor 34 of the operation management system 10 The data may be sent to the corporate payment system 24. It may be executed by the processor 34 of the system 10.

[0085] The service providing systems 14A and 14B, like the reservation management system 12, are , a UI, a memory, and a processor.

[0086] The memory of the service providing system 14A stores the information registered in the service providing system 14A. Personal user management information, which is information for managing users who are registered in the system, is stored in the system. For example, The user's account registered in the service providing system 14A is stored in the personal user management information. The user registered in the service providing system 14A is registered in the service providing information. The service provided by the service providing system 14A can be used. The same is true for B.

[0087] In addition, the service provided by the service providing system 14A is a service that can be reserved. In this case, the memory of the service providing system 14A stores the service provided by the service providing system 14A. The service provision system stores reservation management information for managing reservations for services to be provided. The same is true for system 14B.

[0088] In addition, the memory of the service providing system 14A stores the service provided by the service providing system 14A. Information indicating the status of use of the service provided is stored in the service providing system 14B. The same is true for

[0089] Information stored in the service providing system 14A (e.g., personal user management information, reservation The reservation management information and information showing the status of use, etc. are provided by the reservation management system 12 and the service The reservation management system 12 and the service providing system 14B are then The same applies to the information stored in the service providing system 14B. It seems that.

[0090] The processor of the service providing system 14A also The data on the usage history of the services provided by the Company to the User It is configured to send to different payment systems depending on the type of account. For example, the processor 42 of the service providing system 14A may use a personal account to provide a service. When a service provided by the service providing system 14A is used, the service is applied to the individual payment system 20. The service providing system 14A transmits the data of the actual use of the service, and provides the service using the corporate account. When the service provided by the company is used, data on the usage record is sent to the corporate settlement system 24. This allows the personal payment system to be used when a service is used with a personal account. If payment is made through a corporate account, the corporate payment method will be changed to The payment is made by the payment system 24. The same is true for the service providing system 14B. be.

[0091] The processor of the service providing system 14A also Creating an account to use the services we provide, registering users, and authenticating users The same applies to the service providing system 14B.

[0092] The processes executed by the processors of the service providing systems 14A and 14B are as follows: This may be executed by the processor 34 of the operation management system 10 .

[0093] The configuration of the terminal device 26 will be described in detail below with reference to FIG. An example of the configuration of device 26 is shown.

[0094] The terminal device 26 includes, for example, a communication device 44, a UI 46, a memory 48, and a processor 5. Including 0.

[0095] The communication device 44 is a communication interface and has the function of transmitting data to other devices; The communication device 44 has a function of receiving data transmitted from other devices. The communication device 44 may have a short-range communication function or a wired communication function. It may communicate with other devices by using wireless communication, or it may communicate with a LAN or the Internet. It may communicate with other devices via communication path N.

[0096] The UI 46 is a user interface, and is at least one of a display device and an operating device. The display device is a liquid crystal display, an EL display, etc. The operation device is a key. The UI 46 is a device that combines a display device and an operating device. The UI may be a touch panel or the like.

[0097] The memory 48 is a device that configures one or more storage areas for storing data. 48 is, for example, a hard disk drive, various memories (such as RAM, DRAM, and R OM, other storage devices (e.g. optical disks, etc.), or a combination of these. One or more memories 48 are included in the terminal device 26 .

[0098] The processor 50 is configured to control the operation of each part of the terminal device 26. Processor 50 may include a memory.

[0099] The processor 50 also searches for candidate locations for reservation and candidate services for use. The location and services shown will change in tandem. In other words, if the location to be guided changes, the processor 50 changes the service accordingly. The location is, for example, booth 16. Of course, other locations besides booth 16 can be reserved. In the following example, booth 16 is shown as an example of a location. The application may be, for example, a program stored in the memory 48 of the terminal device 26. For example, the processor 50 executes an application to A screen for introducing the booth 16 and services other than the booth 16 is displayed on the UI 46 of the terminal device 26. Hereafter, the application that guides places and services is called the "guidance application." It will be called "Booth 16" and will be guided by the same application. Services provided by Booth 16 and other related parties will be referred to as "linked services."

[0100] For example, the processor 50 may execute a guidance application to operate a reservation management system. The reservation management system 12 communicates with the booth 16 to manage the reservation information of each booth 16 provided by the reservation management system 12. A screen showing a list of booths 16 received from the system 12 is displayed on the UI 46 of the terminal device 26. The processor 50 also processes information related to services provided by other service providing systems. The information to be provided may be transmitted to the reservation management system 12 or may not be transmitted to the reservation management system 12. The information is received from the other service providing system and displayed on a screen for reserving the booth 16. The information about the service displayed on that screen is information about the linked service. For example, For example, the processor 50 may receive a link provided by another service providing system in which the user is registered. It may receive information about mobile services and display it on the screen, or it may check whether the user is registered. Receive information about linked services provided by other service providing systems, regardless of whether or not If the user needs to log in to the reservation management system 12, In this case, after the user logs in to the reservation management system 12, a screen showing a list of booths 16 is displayed. Similarly, when the user needs to log in to other service delivery systems, If there is a service-related The information may be displayed on the screen. Login to ,14B may be done separately or by single sign-on. That is, the user may use the reservation management system 12 and the service providing system 14A, The user ID and password of each of the reservation management system 12 and the service provider 14B are By inputting the information into each of the supply systems 14A and 14B, the user can log in to these systems separately. As another example, the user may enter a common user ID and password. Thus, the user logs into both the reservation management system 12 and the service providing systems 14A and 14B. In addition, by logging in to the operation management system 10, the reservation management system 1 Even if the user is permitted to log in to both the service providing systems 14A and 14B, The guidance application may be a Web browser. The screen that introduces the service 16 is a screen that is displayed on a website.

[0101] The booth 16 and the associated service are an operation management system 10, a reservation management system 12, or The service may be provided by other service providing systems. For example, the reservation management system 12 The processor 42 transmits information about a screen showing a list of booths 16 to the terminal device 26, and displays the information on the terminal device 26. The screen is displayed on the UI 46 of the device 26. The processor 42 also The information on the service provision system 14A and the service provision system 14B is received from the terminal device 26. , and causes the UI 46 to display the information. 6 and the linked service are guided by the same application. For example, the processor 42 displays information about the linked services on a screen showing a list of booths 16. The processor 34 of the operation management system 10 or the service providing system 14A, 14 The embodiment, each example and each variant described below may be executed by a processor of B. In this embodiment, the information is processed by the terminal device 26, the operation management system 10, and the reservation management system. This may be performed by system 12 or another service providing system.

[0102] The processor 50 receives the candidate booths 16 for reservation and the candidate linked services for use. Depending on the location and the relationship to the booth, the booth and associated services may be changed. For example, the processor 50 may perform a location-based calculation for each booth 16 according to the location relationship (i.e., the location relationship). Depending on the situation, the booth 16 to be guided and the associated service are changed. For each booth 16, the distance between the booth 16 and the location where it is installed is within a predetermined threshold. The services provided at the above locations will be linked to Booth 16 as collaborative services. Information indicating the location of the booth 16 is stored in the reservation management system 12 or the operation management system. information prestored in the system 10 and indicating a location other than the booth 16 where the service is provided; is stored in advance in the service providing system or operation management system 10 that provides the service. The processor 50 calculates the location of each booth 16 based on the location information. Services provided at a location where the distance between the location where booth 16 is installed is less than the threshold value This will be linked to Booth 16 as a collaborative service.

[0103] The processor 50 of the terminal device 26 is connected to the booth 16 that is currently available. The linked service to be introduced may be changed depending on the relationship with the location where the service is provided. Booth 16 that is currently available is, for example, the booth that can be reserved at the moment. For example, the processor 50 may be a currently available bus 16. The information on the currently available booths is received from the reservation management system 12. The screen showing the list of the number 16 is displayed on the UI 46 of the terminal device 26. For each booth 16, the location of the currently available booth 16 and The service provision system provides information about each service provided at a location where the distance between the service and the service provider is less than a threshold. The information is received from the systems 14A and 14B, and the information is stored as information on the linked service. It will be linked to S16 and displayed on the screen.

[0104] The processor 50 of the terminal device 26 detects a location within a predetermined range based on the user's position. 16 booths currently available, including those where related services will be provided, The linked service to be introduced may be changed depending on the relationship between the user and the user. The location of the terminal device 26 used by the user, for example, GPS (Global Positioning System) For example, the processor 50 may use the user The distance between the booth and the location of the booth is less than the threshold value. The information on the booths 16 available for use is received from the reservation management system 12, and A screen showing a list of booths 16 is displayed on the UI 46 of the terminal device 26. 50 is for each booth 16, if there is a booth 16 currently available for use. Provide information about each service provided at a location where the distance between the location and the service is less than a threshold value The information is received from the systems 14A and 14B as information regarding the linked service. It will be linked to booth 16 and displayed on the screen.

[0105] In the information processing system according to this embodiment, different processes are performed depending on the type of user. By this, you can create an account to use the service (e.g. Booth 16 or linked services). may be created.

[0106] For example, when the payment method of an individual user is registered in the individual payment system 20, the reservation management The processor 42 of the system 12 generates a personal account for the individual user to use the booth 16. In addition, when a user belonging to a corporation receives a notification of user registration, When the information of the user who received the notification is registered, the processor 42 Create a corporate account to use Booth 16. Service provision system 14 Similarly, for A and 14B, personal accounts are required to use the services they provide. In addition, these processes are performed by the operation management system 10. This may be performed by processor 34.

[0107] Here, a process for registering an individual user in the reservation management system 12 will be described. The scene where the user is registered in the reservation management system 12 is the service provided by the reservation management system 12. This corresponds to an example of a situation in which a contract is concluded for an individual user to use the same service.

[0108] First, the processor 42 of the reservation management system 12 receives a request for registration of an individual user, The individual user is registered in the reservation management system 12. For example, the user is and accessing the reservation management system 12 using the When the user makes a request, a screen for registering the user as an individual user in the reservation management system 12 is displayed. The screen is displayed on the UI 46 of the terminal device 26A. On the screen, enter your name, email address, password, and other information. This information is transmitted from the terminal device 26A to the reservation management system 12. The processor 42 of the system 12 registers this information in the personal user management information and creates a personal account. For example, the processor 42 may create a personal account and issue the personal account to the user. Create a user ID linked to the personal account and assign the user ID to the personal user account. The user ID is registered in the management information and transmitted to the terminal device 26A. D is notified to the user. The user ID is determined by the user and is stored in the reservation management system. The personal account may be linked to the personal user management information. The user ID and password you provide will be used by the user to access the reservation management system using their personal account. Used to log in to System 12.

[0109] When a payment method has not been registered, the user can use a personal account to manage the reservation system. I can log into System 12, but I can't reserve Booth 16. The processor 42 of the reservation management system 12 allows the user to reserve the booth 16. do not have.

[0110] Next, the processor 42 of the reservation management system 12 processes the payment procedure for the use of the booth 16. The user registers the reservation information in the reservation management system 12 and the individual payment system 20. For example, When you register with the management system 12 and create a personal account, to register your payment method The screen and a menu for displaying the screen are displayed on the UI 46 of the terminal device 26A. The user inputs information about the payment method on the screen using the terminal device 26A. For example, if a credit card is used as a payment method, the user Credit card information (e.g., credit card holder name, number, expiration date, and The credit card information is entered as a payment method. The credit card information corresponds to an example of the information related to the credit card. The reservation management system 12 transmits the credit card information to the processor 42. The information about the credit card is linked to the personal account and registered in the personal user management information. The credit card information is transmitted to the individual payment system 20, and the individual payment system It will be registered as Mu20.

[0111] When the credit card information is registered in the personal payment system 20, System 20 creates a personal payment account.

[0112] Information regarding the personal payment account is transmitted from the personal payment system 20 to the reservation management system 12. The processor 42 of the reservation management system 12 transmits the personal account and the personal payment account. The account is linked and registered in the personal user management information.

[0113] When the credit card information is registered in the personal payment system 20, the individual user , the booth 16 can be reserved. That is, the processor 42 of the reservation management system 12 allows an individual user to reserve booth 16.

[0114] In addition, the name, email address, password, and credit card information of individual users The information is stored in the operation management system 10 and managed by the operation management system 10. It may be understood.

[0115] Here, the individual user management information will be described in detail with reference to FIG. 1 shows an example of a personal user management table, which is an example of personal user management information. The data in the management table is stored in the memory 40 of the reservation management system 12.

[0116] In the individual user management table, for example, a user ID and a user type are stored for each user. information indicating the type, information indicating the user's name, information indicating the user's email address, , a password, information indicating a payment method, and a personal payment account are linked.

[0117] There are two types of users: individual users and corporate users.

[0118] As mentioned above, for individual users, the payment method related to credit cards, which is one example of a payment method, You are required to enter credit card information, and the entered credit card information is used for payment procedures. This information is registered in the individual user management table as information indicating the stage.

[0119] In addition, for individual users, a personal payment account for making payments through the personal payment system 20 is provided. An account is created and registered in the personal user management table.

[0120] As will be described later, for users registered as corporate users, You are not required to enter any credit card information and you are registered as a corporate user. For users, credit card information is registered in the personal user management table. In addition, personal payment accounts are not created and corporate users are not allowed to use personal payment accounts. The tag is not linked.

[0121] For example, the accounts with user ID "0001" and user ID "0003" are personal accounts. Account, user A1 with user ID "0001" and user ID "0003" User A2 is registered as an individual user in the individual user management table.

[0122] As described below, the accounts of individual users belonging to a corporation may also be treated as individual corporate accounts. For example, user A1 is a user belonging to corporation α. However, the account with user ID "0002" is registered in the personal user management table. , which is a corporate account linked to user A1. Creating and registering a corporate account We will explain this in detail later. Note that the same user can have both a personal account and a corporate account. The registered email address may be the same, or the same email address may be used for both. Registration of may not be permitted.

[0123] The service providing systems 14A and 14B each have a personal user management table. The user's profile is created and stored in the service providing systems 14A and 14B. The information is registered in the personal user management information stored in the service providing system 14. The user is registered in the service providing system 14A. The same applies to.

[0124] In addition, users can log in to each service providing system by single sign-on. A user may be allowed to log in to each service provider system separately, or may log in separately to each service provider system. For example, by logging in to the operation management system 10 using single sign-on, In this case, a common The user ID and password are used.

[0125] The data in the individual user management table is stored in the memory 32 of the operation management system 10. The information registered in the individual user management table is managed by the operation management system 10. It may be managed as follows.

[0126] As described above, a personal account and a personal payment account are created for each individual user. Once registered in the individual user management table, the individual user can reserve booth 16. The same is true for services other than those at Booth 16.

[0127] For example, when an individual user accesses the reservation management system 12 using a terminal device 26A, A login screen is displayed on the UI 46 of the terminal device 26A. Information for logging in to the reservation management system 12 using the account (e.g., user ID and password) A field is displayed for the user to enter their user ID and password on the login screen. When the user enters the user ID and password, the entered user ID and password are transmitted to the terminal device 26A. The entered user ID and password are transmitted to the reservation management system 12. If the user is registered in the management table, the processor 42 of the reservation management system 12 The entered user ID and password are stored in the personal user management table. If the user is not registered in the reservation management system 12, the processor 42 of the reservation management system 12 Do not allow login.

[0128] If login to the reservation management system 12 is permitted, the UI 46 of the terminal device 26A displays the following: The reservation screen is displayed. The reservation screen is used to reserve booth 16. On the front page, you can see where the booths 16 are located, which booths 16 are available for reservation, and which booths are available for reservation. You can search for times. A list of booths 16 that can be reserved and a list of available times for reservation The user can specify the booth 16 and the time of use on the reservation screen and make a reservation. When the user instructs the terminal device 26A to enter the booth 16 and the time of use, the terminal device 26A transmits the information to the user. The reservation management system 12 transmits the reservation information to the processor 42 of the reservation management system 12. The designated booth 16 and the usage time are registered in the reservation management information. Reservations for S16 are complete.

[0129] In addition, the processor 42 of the reservation management system 12 determines whether or not a user is to use the booth 16 during the usage time. The information required for this is used to create the reserved booth 16, the time of use, and the The information is linked and registered in the reservation management information, and the terminal device 26A used for the reservation is notified of the usage information. The usage information may be displayed on the UI 46 of the terminal device 26A or may be transmitted to the terminal device 26B. The usage information may be stored in the memory 48 of the device 26A. For example, the processor 42 of the reservation management system 12 may store different information for each reservation. The user of the terminal device 26A uses the usage information. For example, if booth 16 is locked, The information is used to unlock the booth 16. The information is also used to confirm that the booth 16 is being used legitimately. For example, the occupancy information may be used to indicate that the booth 16 is a seat or In the case of vehicles, etc., the usage information must be provided to show that the seats, vehicles, etc. are being used legitimately. In addition, when the booth 16 is an open space or place, or when the booth If no operation is required to use service 16, the usage information does not need to be used.

[0130] The reservation management information will be described in detail below with reference to FIG. 6. 1 shows an example of a reservation management table, which is an example of information. The data in the reservation management table is It is stored in the memory 40 of the reservation management system 12.

[0131] In the reservation management table, for example, for each reservation of booth 16, the reservation ID and booth ID are D, information indicating the usage time, information regarding the user, and usage information are linked.

[0132] The booth ID is an example of information for identifying the reserved booth 16. is predetermined for each booth 16 and associated with the booth 16 in advance.

[0133] The usage time is the time during which the reserved booth 16 is used. For example, The usage time will be specified when reserving 16.

[0134] The information about the user includes user identification information for identifying the user who reserved the booth 16. and terminal identification information for identifying the terminal device 26 used by the user. The identification information may include, for example, information indicating the user's name, user ID, and type of user account. The terminal identification information includes, for example, the terminal device 2 6 address information (e.g. IP address, MAC address, etc.) and serial number, etc. For example, when a user reserves booth 16, information about the user is used to make the reservation. The reservation information is then sent from the terminal device 26 to the reservation management system 12 and registered in the reservation management table. can be.

[0135] A specific example of the reservation management table is given below. A user A1, who is an individual user with an account, Space 16 is reserved. The hours of use are 10:00-11:00 on January 6th. In addition, the following information is available for use at Booth 16 from 10:00 to 11:00 on January 6th: The usage information C1 is determined. The usage information C1 is stored in the reservation management system 12. The information is then transmitted to the terminal device 26 used for the purpose.

[0136] User A1 is also registered as a user belonging to a corporation, with the user ID "00 A user A1 with a corporate account for booth ID "02" Room 16 is reserved. The hours of use are 10:00-11:00 on January 7. Also, This information will be used to inform you of the availability of Booth 16 from 10:00 to 11:00 on January 7th. The usage information C2 is sent from the reservation management system 12 to the reservation management system 13. It is transmitted to the terminal device 26 that was used.

[0137] A reservation management table is also created for each of the service providing systems 14A and 14B. The service providing system 14A and the service providing system 14B store the service providing system 14A and the service providing system 14B. A service provided by the service 14A is reserved, and information about the reservation (e.g., identifying the service) is information for identifying the service, information indicating the time when the service is to be used, and The information indicating the location, etc. is stored in the reservation management table in the service providing system 14. The same is true for the service providing system 14B.

[0138] The process when a user uses the booth 16 will be described below. Booth 16 with ID “B1” is used by user A1 with a personal account. For the sake of convenience, in the following explanation, booth 16 with booth ID "B1" will be referred to as "B This will be called "Base B1".

[0139] When the user A1 performs an operation to use the booth B1, the reservation management system 12 The processor 42 is a device for verifying whether the user A1 is permitted to use the booth B1. Perform authentication process.

[0140] For example, the door of booth B1 is locked by an electronic lock. The user A1 brings the terminal device 26A close to the door. Then, the terminal device 26A transmits the usage information to the wireless communication device by using short-distance wireless communication. As described above, the usage information is stored in the reservation management system when the user A1 reserves the booth B1. The data is transmitted from the system 12 to the terminal device 26A and stored in the memory 48 of the terminal device 26A. The wireless communication device that receives the usage information from the terminal device 26A is the booth control device 18. via the booth control device 18, or without the booth control device 18, the usage information and the booth I D to the reservation management system 12. The processor 42 of the reservation management system 12 Refer to the reservation management table shown in 6 and enter the booth ID and the current date and time. Usage information (e.g., usage information C1) linked to the usage time including It is then checked whether the information matches the usage information provided.

[0141] If the transmitted usage information matches the usage information C1, the reservation management system 12 The processor 42 allows the user A1 who has a personal account to use the booth B1. In this case, the processor 42 of the reservation management system 12, via the booth control device 18, Alternatively, the booth control device 18 may be omitted, and the booth may be connected to a wireless communication device provided on the door of the booth B1. The electronic lock will then be unlocked according to the door unlock command. When the electronic lock is unlocked, the user A1 can open the door and enter the booth B1. In addition, the processor 42 of the reservation management system 12 can use the usage information C1 to 1 to the booth control device 18. The booth control device 18 stores information indicating the usage time in its memory.

[0142] If the transmitted usage information does not match the usage information C1, the reservation management system 12 The processor 42 does not permit the user A1 to use the booth B1. In this case, the reservation manager The processor 42 of the management system 12 does not transmit information indicating an unlock command. The electronic lock on the door of Base B1 will not be unlocked.

[0143] For example, if the current date and time is between 10:00 and 11:00 on January 6th and you have a reservation If the usage information transmitted to the management system 12 matches the usage information C1, the reservation management The processor 42 of the system 12 authorizes the user A1 to use the booth B1. The current date and time is between 10:00 and 11:00 on January 6th, and the usage If the information does not match the usage information C1, the processor 42 of the reservation management system 12 User A1 is not permitted to use booth B1. Even if the current date and time match with the report C1, the current date and time is between 10:00 and 11:00 on January 6th. If the date and time is other than 0, the processor 42 of the reservation management system 12 Use of booth B1 is not permitted.

[0144] The user ID, booth ID, and usage information are transmitted from the terminal device 26A to the reservation management system 1. In this case, the processor 42 of the reservation management system 12 may The combination of the received user ID and usage information and the user associated with the usage information C1 The processor 42 checks whether the combination of the ID and the usage information C1 matches. If these combinations match, the user A1 is permitted to use the booth B1. If these combinations do not match, the user A1 is not permitted to use the booth B1.

[0145] For example, when the end time of the usage time (for example, 11:00) has passed, the booth control device 18 transmits information indicating that the usage time has elapsed to the terminal device 26A used by the user A1. Information indicating that the usage time has elapsed is displayed on the UI 46 of the terminal device 26A. In addition, information indicating that the usage time has elapsed will be displayed on the display device installed in booth B1. It may be shown.

[0146] When the end time of the usage time (for example, 11:00) has passed and user A1 has left booth B1, When the end time has elapsed, user A1 can The electronic lock cannot be unlocked using the usage information C1.

[0147] If Booth 16 is used using a personal account, the usage fee for Booth 16 will be charged to that individual. In the above example, the fee for using booth B1 is charged to the user This fee is charged to user A1 with ID "0001". For users with personal accounts The payment is made by the personal payment system 20. For example, The processor 42 refers to the reservation management table and assigns a boot schedule to each user who has a personal account. For example, the processor 16 generates usage record data that indicates the usage record of the processor 16. 42 creates usage record data for each predetermined period (for example, each month). The performance data includes billing data. The billing data is based on the usage fees of Booth 16. The usage fee may be determined, for example, for each booth 16 or according to the length of time used. The time may be determined according to the availability of the equipment installed in booth 16. Even if the booth 16 is not actually used at the reserved time, If the reservation for use of the booth 16 is not canceled, the user who made the reservation In addition, if a refund or discount is processed, the charges will be reflected in the billing amount. For example, the operator of the operation management system 10 may create the financial data. We handle refunds in response to complaints, etc., and discounts based on campaigns, etc. The processor 42 may transmit the usage history data of each individual user to the individual payment system 20. The individual payment system 20 transmits the payment based on the usage history data for each individual user. For example, the personal payment system 20 may process payments using registered credit cards. conduct.

[0148] The same applies when a user uses a service provided by the service providing systems 14A and 14B. Similarly, the payment is made by the individual payment system 20. That is, the service providing system 1 The processor 4A transmits the usage history data of each individual user to the individual payment system 20. This usage record data is the usage record of the service provided by the service providing system 14A. The same applies to the service providing system 14B. The system 20 individually settles the accounts for each service used by an individual user. The reservation management system 12 is used to make payments for the use of the booth 16 and to provide services. Payment for the use of the service provided by the system 14A and the service providing system 14B Payment for the use of the services provided by the company and the service provided by the company will be made separately.

[0149] Here, a process for registering a corporate user in the reservation management system 12 will be described. The scene where the user is registered in the reservation management system 12 is the service provided by the reservation management system 12. This corresponds to an example of a situation in which a contract is concluded for a corporate user to use the service.

[0150] First, a contract is concluded between the corporation and the operating company of the operation management system 10, and contract information is A contract is created, and the services that can be used by each user belonging to the corporation are For example, by contract, each user belonging to the corporation α can use the reservation management system The booth 16 provided by the booth 12 and the service provided by the service providing system 14A are used. It shall be possible to use the same.

[0151] Next, the operator of the operation management system 10 uses the terminal device 26C to Among the users, the users who are authorized to use the booth 16 provided by the reservation management system 12 are The target users are users who can use Booth 16, and the service users are users who can use Booth 16. A user who is authorized to use the service provided by the service providing system 14A (i.e., The corporate authentication system is used to identify the target users who are users who can use the service. For example, the UI 46 of the terminal device 26C displays an administrator screen. The administrator registers the target user in the corporate authentication system 22 on the administrator screen. Corporate identification information for identifying the user, user information regarding the target user, and The administrator specifies the information that identifies the services that can be used. The processor 34 of the management system 10 transmits this information to the corporate user of the corporate authentication system 22. The processor 42 of the reservation management system 12 registers the corporate identification information and the User information (e.g., user identification information) on target users who can use the service 16 and email address) in the corporate user management information of the corporate authentication system 22. Similarly, the processor of the service provider system 14A may receive the corporate identity information and the service provider information. User information relating to target users who can use the services provided by the service providing system 14A The user information may be registered in the corporate user management information of the corporate authentication system 22.

[0152] Next, a user registration guide is sent to the target user. For example, The processor 34 transmits to the target user a link to a service that the target user can use. The user registration information is sent by e-mail or the like. For example, The processor 34 transmits a reservation management system to a target user who is authorized to use the booth 16. The service providing system 14A notifies the user of the user's registration to the service providing system 14A. A user ID for accessing the service providing system 14A is sent to a target user who is authorized to use the service. The processor 42 of the reservation management system 12 notifies the booth 16 of the registration. A proposal for user registration to the reservation management system 12 is sent to the target user who is authorized to use the reservation management system 12. The processor of the service providing system 14A notifies the service providing system 14A The service provision system sends the information to a user who is authorized to use the service provided by the service provision system. A notice of user registration to 14A may be sent.

[0153] The target user who receives the notification of user registration will be able to register for the services for which he / she has the right to use. User registration is performed. User registration to the reservation management system 12 will now be described.

[0154] The target user accesses the reservation management system 12 using the terminal device 26B, and When a user is requested to register with the reservation management system 12, the user is registered as a corporate user in the reservation management system. A screen for registering the user in the system 12 is displayed on the UI 46 of the terminal device 26B. The user uses the terminal device 26B to enter his / her own name and e-mail address on the screen. When the user inputs information such as the user ID and password, the information is transferred to the reservation management system from the terminal device 26B. The processor 42 of the reservation management system 12 individually transmits the information to the reservation management system 12. Register the individual user information, create a corporate account, and assign the corporate account to the target user. For example, the processor 42 issues the certificate to a user associated with the corporate account. A user ID is created, the user ID is registered in the personal user management information, and the user ID is connected to the terminal device. This sends the user ID to the device 26B. is determined by the user and input to the reservation management system 12, and the personal user management information The user ID and password associated with the corporate account may be registered with the A user logs into the operation management system 10 and the reservation management system 12 using a corporate account. For example, the user ID and password are used to log in to the corporate authentication system 22. The user ID and password are sent to the company and registered in the corporate user management information. The information may be stored in the usage management system 10.

[0155] For example, the processor 42 of the reservation management system 12 may receive a user request for registration of a corporate user. The user is a target user who has the authority to use the services provided by the reservation management system 12. For example, the processor 42 may: The corporate user management information may be referred to, or the confirmation may be made to the corporate authentication system 22. A user who requests to register as a corporate user may use the service provided by the reservation management system 12. If the user is registered in the corporate user management information as a user with the authority to use the service The processor 42 registers the user as a corporate user. The user who uses the reservation management system 12 is a target user who has the authority to use the service provided by the reservation management system 12. If the user is not registered in the corporate user management information, the processor 42 Do not register as a corporate user.

[0156] As described above, the target user is registered in the reservation management system 12 as a corporate user. Once an account is issued, the target user can use the corporate account to access the operation management system. The user can then log in to the booth 10 and the reservation management system 12 and reserve the booth 16. That is, the processor 42 of the reservation management system 12 processes reservations for the booths 16 by corporate users. The same applies to the service providing system 14A.

[0157] In addition, the name, email address, and password of the corporate user will be stored in the operation management system. The information may be stored in the operation management system 10 and managed by the operation management system 10.

[0158] Here, the corporate user management information will be described in detail with reference to FIG. 1 shows an example of a corporate user management table, which is an example of human user management information. The data in the management table is stored in the corporate authentication system 22.

[0159] In the corporate user management table, for example, information indicating a corporate ID and a corporate name is stored for each corporation. information indicating the name of the user belonging to the corporation, and information indicating the user's email address information indicating services that can be used by the user and the usage rights given to the user It is linked to information indicating whether or not a user has authority. It also contains the user ID and password of each user. is registered in the corporate user management table.

[0160] For example, users A1 and A2 are registered as corporate users belonging to a corporation α. The A1 and A2 are booths 16 provided by the reservation management system 12 and service provision system 14A is authorized to use the services provided by the Company.

[0161] In addition, the user A1 is registered in the reservation management system 12 as a corporate user. For example, as shown in FIG. 5, user A1 is registered in the individual user management table as a corporate user. The same is true for user A2. In addition, since the corporate user himself is not charged, the payment method and personal payment account are It cannot be linked to a user.

[0162] For example, user A1 uses the user ID "0002" and the associated password. By doing so, the user can log in to the reservation management system 12 as a corporate user and reserve the use of the booth 16. The reservation method is for individual users to reserve the use of booth 16. For example, as shown in FIG. 6, booth 16 with booth ID "B2" is The reservation is made by corporate user User A1. User A1 will make the reservation at 10:00 on January 7th. Between 00 and 11:00, you can unlock the electronic lock on the door of booth 16 by using the user information C2. The booth can then be locked and used as a corporate user.

[0163] User A1 is also registered as a personal user in the personal user management table. Thus, user A1 may reserve the use of booth 16 using a personal account or You may reserve the use of Booth 16 using a personal account. When the service 16 is reserved and used, the personal payment system 20 issues a payment to the user A1. If booth 16 is reserved and used using a corporate account, User A will be charged. The user A1 is not charged for the transaction itself, but the transaction is charged to the corporation α to which the user A1 belongs by the corporate settlement system 24. You will be charged.

[0164] For example, when a corporate user accesses the operation management system 10 using the terminal device 26B, A login screen is then displayed on the UI 46 of the terminal device 26B. Information for logging in to the operation management system 10 using an account (e.g., user ID and A field for entering the user ID (password, etc.) is displayed. When the user inputs the user ID and password, the input user ID and password are transmitted to the terminal device 26B. Then, corporate authentication is performed via the operation management system 10 or without the operation management system 10. The corporate authentication system 22 authenticates the user who requested the login. If the authentication is successful, the user is permitted to log in to the operation management system 10. If the user does not agree to this, login to the operation management system 10 is not permitted. The system 22 checks whether the entered user ID and password are registered in the corporate user management table. If the user ID and password are correct, the system allows the user to log in to the operation management system 10. If the user ID is not registered in the corporate user management table, the user ID is not loaded into the operation management system 10. The decision on whether to permit or not permit login is made by the operation management system 10. It may be performed by

[0165] If login to the operation management system 10 is permitted, the UI 46 of the terminal device 26B displays the following: The service selection screen is displayed. The service selection screen displays the services available to the logged-in user A1. A list of services that the user has permission to use is displayed. For example, The service 34 refers to the corporate user management table to identify the services that user A has the authority to use. The service is identified, and a list of the identified services is displayed on a service selection screen.

[0166] When the user A1 selects a service on the service selection screen, A screen for reserving use is displayed on the UI 46 of the terminal device 26B. For example, if the booth 16 Once selected, a reservation screen for the booth 16 is displayed on the UI 46 of the terminal device 26B. The A1 can reserve booth 16 on the reservation page.

[0167] For example, as shown in Figure 6, a corporate user with a corporate account with user ID “0002” Booth 16 with booth ID "B2" has been reserved by user A1. The operating hours are from 10:00 to 11:00 on January 7. In addition, the booth 16 will be Usage information C2 is set as information for use from 10:00 to 11:00 on the 7th of the month. The usage information C2 is sent from the reservation management system 12 to the terminal device 2 used for the reservation. Sent to 6B.

[0168] When a corporate user, user A1, uses booth 16, the process is the same as when an individual user uses booth 16. The process is the same as when using a corporate account16, but the payment method is different. If Booth 16 is used, the usage fee for Booth 16 will be charged to the user who has the corporate account. The payment for the corporation is made by the corporate payment system 24. The processor of each service provision system is responsible for the services it provides. For example, a reservation management system creates usage record data that shows the usage record of the service. The processor 42 of the system 12 refers to the reservation management table and determines the usage schedule of the booth 16 for each corporation. To give a specific example, we will create usage record data that shows the results of reservations. The processor 42 of the management system 12 generates a usage record indicating the usage records of all users belonging to the corporation α. The same applies to other corporations. In addition, the service provision system 1 The same is true for 4A and 14B. For example, the processor of each service providing system may be Usage history data is created for each month. The usage history data includes billing data. Billing data The service fee is determined based on the service fee. The time may be determined based on the length of time of use, or based on the usage status of the facility. If the service is not actually used at the reserved time, If the reservation for the service is not canceled, In addition, refunds and discounts will be processed and reflected in the For example, the operator of the operation management system 10 may create billing data for the user. We have responded to complaints from customers by issuing refunds or discounts based on campaigns, etc. It may be possible to do so.

[0169] For each corporation, usage data for all services used by all users belonging to the corporation is The payment is sent to the corporate payment system 24. This is done under the control of the operation management system 10. The operation management system 10 manages the use of the services provided by each service providing system. The performance is kept track of, and each service provision system operates according to the instructions of the operation management system 10. The transaction history data of each corporation is transmitted to the corporate settlement system 24.

[0170] The corporate settlement system 24 performs settlement for each corporation based on the usage history data. System 24 calculates the total usage fees for each corporation based on the usage history data for all services. For example, if a user belonging to corporation α purchases a bootloader, the total usage fee is charged to the corporation. When the booth 16 and the service provided by the service providing system 14A are used, 6 and the usage history data of the service provided by the service providing system 14A The data is transmitted to the corporate payment system 24. The corporate payment system 24 The usage fee indicated by the performance data and the usage performance of the service provided by the service providing system 14A The total of the usage fee indicated by the performance data is calculated, and the total usage fee is charged to Corporation α. As shown above, payments for all services are made together for each corporation. The total may be calculated by the operation management system 10, the reservation management system 12, or It may be calculated by other service provision systems. Of course, payment is made for each service. It may be broken.

[0171] The transition of the screens displayed on the UI 46 of the terminal device 26 will be described below with reference to FIG. Figure 8 shows the flow of screen transitions.

[0172] First, when an individual user starts a guidance application using the terminal device 26, A login screen 52 for the user is displayed on the UI 46 of the terminal device 26. Enter the user ID and password associated with the account on the login screen 52. When the user logs into the reservation management system 12, a home screen 54 is displayed on the UI 46. If you do not have a personal account, you will be taken to the settings page to create a personal account. A screen 56 is displayed, and the user ID and password are set on the setting screen 56. If an individual user forgets their password, a reset screen 58 for individual users is displayed in UI 46. The individual user can then reset the password on the reset screen 58. .

[0173] In addition, when a corporate user starts a guidance application using the terminal device 26, A login screen 60 for the user is displayed on the UI 46 of the terminal device 26. Enter the user ID and password associated with the account on the login screen 60. When the user logs into the reservation management system 12, a home screen 54 is displayed on the UI 46. When a corporate user logs in to the operation management system 10, the service selection screen is displayed as UI4. 6, and if you select Booth 16 on the service selection screen, Surface 54 may be displayed in UI 46 .

[0174] As indicated by reference numeral 62, the user may confirm the reservation for booth 16 on the home screen 54. and the booth 16 currently in use. The user may use the terminal device 26 to launch a map application. When the application is started, for example, a map showing the locations of each booth 16 is displayed on the terminal device 2. It is displayed in UI46 of 6.

[0175] In addition, a menu button is displayed on the home screen 54, and the user can press the menu button When this button is pressed, a menu screen 66 is displayed on the UI 46 of the terminal device 26. At 6, the user can log out of the reservation management system 12. When the user logs out, the login screen 52 for personal users is displayed, and the corporate user logs out. Upon doing so, a login screen 60 for corporate users is displayed.

[0176] The menu screen 66 includes various menus. For example, Menu 68 for changing words, Menu 7 for checking and modifying personal information for individual users 0, Menu 72 for viewing usage history, Registering credit card information for individual users Menu 74 for changing your account, Menu 76 for support, and Menu 77 for canceling your account for individual users. Menus 78 are included in the menu screen 66. The user can select an item from among these menus. By selecting the desired menu, various operations and processes can be performed.

[0177] In addition, when the button to return to the home screen 54 from the menu screen 66 is pressed, or when When the menu operation or processing is completed, the home screen 54 is displayed on the UI 46 of the terminal device 26. will be done.

[0178] As indicated by reference numeral 80, the user can search for the booth 16 on the home screen 54. For example, the location of the booth 16, the date and time when it can be reserved, and the usage You can search for booth 16 by using the price as a search key. The information is transmitted from the terminal device 26 to the reservation management system 12, and the reservation management system 12 The processor 42 searches for a booth 16 that matches the search key, and then generates information indicating the results of the search. The information about the searched booth 16 is displayed on the UI 46. In addition, the booths 16 in use, the booths 16 reserved, and the locations close to the user's location are Even if the booth 16 installed in is searched and the search results are displayed on UI46, good.

[0179] As indicated by reference numeral 82, the user selects a booth 16 from a list of booths 16. Then, as indicated by reference numeral 84, information regarding the selected booth 16 is displayed on the terminal device 26. Also, the booth number of the booth 16 in use, the booth 16 reserved, or the booth number of the user Information about Booth 16, which is located close to the user's position, is displayed on UI46. As indicated by reference numeral 86, the map application may be started. A map showing the location of booth 16 may be displayed.

[0180] The user uses the terminal device 26 to specify the booth 16 and the date and time when the booth 16 is to be used. When the user selects the reservation option and issues an instruction to execute the reservation, the reservation is completed as indicated by reference numeral 88. For example, Information indicating a reservation instruction is transmitted from the terminal device 26 to the reservation management system 12, and the reservation instruction information shown in FIG. The reservation is registered in the reservation management table. When the reservation is completed, the screen returns to the home page. Transition to screen 54.

[0181] In the example shown in FIG. 8, a shared office and a print service are linked on the home screen 54. As a mobile service, the information will be provided by the same information application as Booth 16. Both the office and print services may be introduced as linked services, or either one may be introduced as linked services. One of the services may be introduced as a linked service.

[0182] For example, a shared office is a service provided by the service provision system 14A. Reservations for the shared office are managed by the service provision system 14A.

[0183] The print service is a service provided by the service providing system 14B, Reservations for the print service are managed by the service providing system 14B.

[0184] For example, as indicated by reference numeral 80, when the user selects a shared office on the home screen 54, When the user instructs to search for the shared office, a screen for searching the shared office is displayed on the UI 46 of the terminal device 26. Users can search for shared offices on the search screen. Example: For example, the location of a shared office, the available reservation dates and times, and the usage fees can be used as search keys. The information indicating the search key can be sent from the terminal device 26 to the shared office. The service can be provided via the reservation management system 12 or without the reservation management system 12. The service providing system 14A receives the search result that matches the search key. The shared office that matches the search criteria is searched for, and information indicating the search results is sent to the terminal device 26. As No. 90 indicates, information about the searched shared office is displayed in UI46. In addition, for each booth 16, there is a shared office whose distance to the booth 16 is less than the threshold. The search results will be displayed with information related to the shared office space linked to Booth 16. Also, as indicated by reference numeral 86, the map application may A map showing the location of the office may be displayed.

[0185] When the user instructs to reserve a shared office using the terminal device 26, A screen 92 for reserving a reservation is displayed on the UI 46 of the terminal device 26. This screen 92 is This is a different screen from the home screen 54. For example, the processor 50 of the terminal device 26 The information indicating the request for reserving an office on the screen 92 is sent to the service providing system 14A. The processor of the service providing system 14A transmits the share off request in response to the request. The information on the screen 92 for reserving the service is transmitted to the terminal device 26. 6 displays a screen 92. Note that the screen 92 may be a website. For example, When a user instructs to reserve a shared office, the processor 50 of the terminal device 26 Access the address (e.g., URL) of the screen 92 for reserving an office, and The user can reserve a shared office on screen 92. Before screen 92 is displayed, you can select the service provider that provides the shared office. A screen for logging in to the system 14A may be displayed. When the user logs in to the service providing system 14A by entering the user ID and password, the following screen appears: 92 is displayed. If single sign-on is applied, this login operation is invalid. screen 92 is displayed.

[0186] In addition, when the user issues a print service reservation command using the terminal device 26, the printer A screen 94 for reserving a rental service is displayed on the UI 46 of the terminal device 26. The screen 94 is a screen different from the home screen 54. For example, 0 transmits information indicating a request for a screen 94 for reserving a print service to a service providing system. In response to the request, the processor of the service providing system 14B transmits the request to the service providing system 14B. Then, the information on the screen 94 for reserving the print service is sent to the terminal device 26. Screen 94 is displayed on UI 46 of device 26. Screen 94 may be a website. For example, when a user instructs to reserve a print service, the terminal device 26 The address (e.g., URL) of the screen 94 for reserving the online service is accessed, and the screen The screen 94 is displayed on the UI 46. The user reserves a print service on the screen 94. Before the screen 94 is displayed, the service that provides the print service can be selected. A screen for logging in to the provision system 14B may be displayed. When you enter your user ID and password on the If Single Sign-On is enabled, the operation of this login will be No action is required and screen 94 is displayed.

[0187] As indicated by the reference numeral 96, the home screen 54 displays information to be notified to the user (e.g., For example, a notice may be displayed.

[0188] A more specific example will now be described.

[0189] Example 1 Hereinafter, the first embodiment will be described with reference to FIG. 9. In the first embodiment, the following is a linkage service: A shared office is introduced. For example, a shared office is provided by the service provision system 14A. Reservations for the office are managed.

[0190] An example of the home screen is shown in Fig. 9. When user A logs in to the reservation management system 12, When the user logs in, the processor 50 of the terminal device 26 displays the home screen 54 on the UI4 of the terminal device 26. For example, the processor 50 may display the information on the home screen 54 on the reservation management system 6. 12 and displays a home screen 54 on the UI 46. As shown by the reference numeral 98, the booth 16 reserved by the user A (for example, “Booth X”) The information about booth 16 that user A is using, etc. are displayed. The information about booth X1 may be, for example, information indicating the name of booth X1, The terminal device 26 includes information indicating the location where the device is installed and information indicating the reservation date and time. The processor 50 receives this information from the reservation management system 12 and displays it on the home screen 54. The information about booth X1 reserved by user A is registered in the reservation management table. It has been recorded.

[0191] As indicated by the reference numeral 100, the home screen 54 also displays other booths 16 (e.g., For example, information about the terminal device 26 The processor 50 detects a branch that is installed at a location where the distance between the location of the user A and the location of the user B is equal to or less than a threshold. Booth 16 that is currently available (e.g., "Booth X2" “Booth X3”) from the reservation management system 12, and The list is displayed on the home screen 54. The location of the user A is the terminal device 26 used by the user A. Currently available booths are 16 (e.g. "Booth X2", "Booth X3", "Booth X4", "Booth X5", "Booth X6", "Booth X7", "Booth X8", "Booth X9", "Booth X10", "Booth X11", "Booth X12", "Booth X13", "Booth X14", "Booth X15", "Booth X16", "Booth X2", "Booth X16", "Booth X Booth X3 is Booth 16, which is not reserved and can be booked at this time. For example, Booth 16, which is currently available, will be available for a pre-determined period from now. Booth 16 is not reserved yet, i.e. it can be reserved within a predefined period from now. For example, if the current time is 9:30, then 9: Information about booth 16, which is not currently available between 00:00 and 11:00, is available at The information about the booth 16 is displayed. Also, the image of the booth 16 is displayed. It may be shown.

[0192] A button 102 for displaying detailed information and a button 104 for displaying a reservation screen are displayed on the home screen 54, linked to booths X2 and X3, respectively.

[0193] For example, when the button 102 associated with booth X2 is pressed by the user, The processor 50 of the terminal device 26 receives the details of the booth X2 associated with the button 102. The reservation management system 12 receives the necessary information, and displays the detailed information on the UI 46 of the terminal device 26. For example, a screen different from the home screen 54 is displayed on the UI 46. Detailed information is displayed on the screen. For example, the detailed information is displayed on the Information indicating the address of the location, information indicating where booth X2 is installed (e.g., Booth X If Booth X2 is installed at a station, the name of the station will be displayed. This includes a map of the booth and information on the equipment installed in Booth X2. The same applies to

[0194] In addition, when the button 104 associated with the booth X2 is pressed by the user, the terminal The processor 50 of the device 26 reserves the booth X2 associated with the button 104. A reservation screen for making a reservation is displayed on the UI 46 of the terminal device 26. For example, A reservation screen different from the screen 54 is displayed on the UI 46. User A specifies the date and time on the reservation screen. When the user specifies the number of the reservation and instructs a reservation, information indicating the instruction is transmitted from the terminal device 26 to the reservation management system 12. The reservation is then completed by the reservation management system 12. The reserved boot time is registered in the reservation management table stored in the system 12. The X2 can then be used on the reserved date and time.

[0195] In addition, the processor 50 of the terminal device 26 may receive, as an example of information on the linked service, Information about the software office is linked to the booth 16 and displayed on the home screen 54. For example, A display area 106 such as a window is displayed on the home screen 54 in association with the booth 16. Information about the shared office is displayed in the display area 106. For example, The information on the shared office is the name of the shared office and the A service provided by a service providing system 14A different from the service management system 12 The reservation management system 12 is used to provide a booth 16. The service provider is an example of a location provider. The office provider will be working with Booth 16 to provide a shared office space. The shared office provided by the service providing system 14A is an example of a service provider. This is an example of a service provided by another provider. notifies users that the shared office is a service provided by another provider For example, the service provision system 14A provides a service for reserving a shared office. The names of affiliated sites and other information about the shared office are displayed. Processor 50 The service may be provided via the reservation management system 12 or without the reservation management system 12. Receive information about the shared office from the provision system 14A and display the information on the home screen 54. The processor 50 also transmits the information from the operation management system 10 to the shared office. Information related to the event may be received and displayed on the home screen 54.

[0196] In this way, the booths 16 that can be reserved and the services that can be used are shown as examples. The shared office and the shared office are displayed on the same home screen 54 and are accessed by the same navigation application. The guide guides you to booth 16, which changes in tandem with the shared office.

[0197] For example, the processor 50 may be configured to detect a booth X2 that is currently available. Shared offices are provided in locations where the distance between the The information on the browser ("Website Y2") is received from the service providing system 14A, and the browser The display area 106 is associated with the booth X2 and displayed on the home screen 54. The display area 106 displays information about the shared office Y2. The same is true for booth X3, and there is a gap between the location where booth X3 is installed and Shared offices provided in locations where the distance is below a threshold (e.g., "Shared Office Y3") The information about the booth is displayed in the display area associated with booth X3. It is displayed on screen 54. In this way, different shared offices are introduced at each booth 16. If the booth 16 you are shown to changes, the shared office you are shown to will also change accordingly.

[0198] For example, a button 108 for displaying detailed information and a button for displaying a reservation screen are provided. An icon 110 is displayed in the display area 106 of the shared office Y2.

[0199] When the button 108 is pressed by the user A, the processor 50 of the terminal device 26 Detailed information of the office Y2 is provided via the reservation management system 12 or The detailed information is received from the service providing system 14A without going through the system 12, and the terminal device For example, a screen different from the home screen 54 is displayed on the UI46. The detailed information is displayed on another screen. Information showing the address of the location where the shared office Y2 is located, Location information (for example, information indicating the name of the building where the shared office Y2 is located) ), a map showing the location of Shared Office Y2, and the This includes information on the facilities being used.

[0200] When the button 110 is pressed by the user A, the processor 50 of the terminal device 26 A reservation screen for reserving the office Y2 is displayed on the UI 46 of the terminal device 26. For example, a reservation screen different from the home screen 54 is displayed on the UI 46. The reservation screen is a website, and the button 110 displays the address of the website (e.g. When the user presses the button 110, the processor 50 User A accesses the address of the website and displays the reservation screen on the UI 46. When a user specifies a date and time on the reservation screen and instructs a reservation, information indicating the instruction is transmitted from the terminal device 26. The reservation is then sent to the service providing system 14A, and the service providing system 14A makes the reservation. The reservation is completed. The reservation is stored in the reservation management table 14A. User A uses the reserved shared office Y2 on the reserved date and time. In addition, if it is necessary to log in to the service providing system 14A, Before the screen is displayed, the login screen is displayed. User A enters the login screen. Enter your user ID and password on the screen to log in to the service providing system 14A. The reservation screen will be displayed. The screen for searching for shared offices can be found on the home screen. It may be displayed as a screen separate from the screen 54.

[0201] The home screen 54 shown in FIG. 9 and each piece of information displayed on the home screen 54 (e.g. For example, information about Booth 16 and information about the shared office) are available at the Operation Management System. The reservation management system 12 or the service providing system 14A provides the terminal device 26 with The information may be provided to the terminal device 26 and displayed on the UI 46. Shared offices, which are a type of collaborative service, may be guided by these systems.

[0202] The booth 16 may be installed in a shared office. In other words, the collaborative service is It may be a service that provides a shared office including booth 16. In this case, 16 corresponds to an example of a first location, and a shared office corresponds to an example of a second location.

[0203] Figure 10 shows a schematic diagram of the relationship between the booth 16 and the shared office. In the office 112, for example, booths 114A and 114B are installed. When a shared office 112 is reserved by a user (e.g., user A), The booths 114A and 114B are installed in the shared office 112 by the users. In more detail, the shared office 112 may be prohibited from being reserved. Booths 114A and 114B are prohibited from being reserved on the reserved date and time.

[0204] For example, it is possible to know that booths 114A and 114B are installed in a shared office 112. The information shown is a reservation management system 12 that provides booths 114A and 114B, and a share-office The information is stored in the service providing system 14A that provides the service 112, and the information is It is shared by the reservation management system 12 and the service providing system 14A.

[0205] Also, information about the user (e.g., user A) who has reserved the shared office 112; The information indicating the date and time of the reservation is stored in the service providing system 14A. The information is shared by the reservation management system 12.

[0206] The processor 42 of the reservation management system 12 receives a user's reservation request for the shared office 112 at the reservation date and time. The booths 114A and 114B are prohibited from being reserved by users other than User A. Allow booths 114A and 114B to be reserved by User A. The booths 114A and 114B are prevented from being reserved by users other than the user A. For example, if a user other than user A logs in to the reservation management system 12 and Even if you instruct the reservation manager to reserve booths 114A and 114B on the reserved date and time of booth 112, The processor 42 of the management system 12 does not accept the instruction and does not recognize the instruction by a user other than user A. This prohibits booths 114A and 114B from being reserved.

[0207] As another example, a shared office 112 and a blog installed in the shared office 112 When a booth (e.g. booth 114A) is reserved by a user (e.g. user A), In addition, if a user other than the user in question uses another booth installed in the shared office 112, A booth (eg, booth 114B) may be prohibited from being reserved.

[0208] The processor 42 of the reservation management system 12 receives a user's reservation request for the shared office 112 at the reservation date and time. The booth 114B is prohibited from being reserved by any user other than the user A, and the booth 114B is prohibited from being reserved by any user other than the user A. In this way, users other than user A can reserve booth 114B. prevents booth 114B from being reserved.

[0209] Example 2 Hereinafter, the second embodiment will be described with reference to FIG. 11 to FIG. 14. In the second embodiment, A print service is introduced as an example of a service. Data (e.g. image data or document data) stored in a server or cloud can be sent to a printer. This is a service that allows users to download and print using a printer. For example, the service providing system 14B is installed in a store or the like. In addition to the print function, the scanner and copy functions are also available. Such a multifunction peripheral may be used for a print service.

[0210] An example of the home screen is shown in FIG. 11. When a user A logs in to the reservation management system 12, When the user logs in, the processor 50 of the terminal device 26 displays the home screen 116 on the user interface of the terminal device 26. The home screen 116 is displayed on the I46. In this example, information about booth 16 (e.g., "Booth X4") that User A is using is displayed. In addition, the home screen 116 may include, for example, a user A's Booth 16 that has been reserved by The processor 50 of the terminal device 26 processes this information. The information is received from the reservation management system 12 and displayed on the home screen 116. The information is registered in the reservation management table.

[0211] In addition, the home screen 116 may display other booths, as shown by reference numeral 122. For example, information about the booth X6 is displayed on the terminal device 26. The processor 50 detects booth 1 installed at a location whose distance from the user A's location is equal to or less than a threshold. 6 and currently available booth 16 (e.g., "Booth X6") The information on the booth 16 is received from the reservation management system 12, and a list of the booths 16 is displayed on the home screen 116. Booth 16 (e.g. "Booth X6") is currently available for use. Booth 16 is not yet reserved and can be reserved at this time. Similar to the Home screen 54, there is a button to display detailed information and a button to display the reservation screen. The buttons are displayed corresponding to each booth that is currently available. do.

[0212] The processor 50 of the terminal device 26 also controls a print server, as indicated by the reference numeral 124. The information about the linked service is displayed on the home screen 54. The printing service offered uses printers installed in convenience stores. It is a service that uses this to print.

[0213] For example, a button 126 for using a print service is displayed on the home screen 116. When the button 126 is pressed by the user A, the processor 50 of the terminal device 26 As shown in FIG. 12, a screen 128 for using the print service is displayed on the terminal device 26. The screen 128 is a different screen from the home screen 116. For example, For example, screen 128 may be a website and button 126 may contain the address of the website. When the user presses the button 126, the processor 50 The address of the print service is accessed and the screen 128 is displayed on the UI 46. When user A needs to log in to a service providing system 14B that provides a service, Before screen 128 is displayed, a login screen is displayed on UI 46. Enter D and your password into the login screen to log in to the service providing system 14B. , screen 128 is displayed on the UI 46.

[0214] The screen 128 may display, for example, a screen for searching for a store that offers a print service. A link 130 to a website for the The address of the website is linked to the URL. When you give access to the URL (for example, when you tap or click on link 130) The processor 50 of the terminal device 26 accesses the website and executes the process shown in FIG. As shown in the figure, the search screen 132 for searching for a store is displayed on the UI 46 of the terminal device 26. Display it on.

[0215] The user can use the print service by inputting a search key into the search screen 132. The search key can be, for example, a location on a map, an address, or The search key is a keyword or the like. The search key is transmitted from the terminal device 26 to the service providing system 14B. The processor of the service providing system 14B searches for the printer based on the search key. and searching for stores where the online shopping service can be used, and displaying information showing the search results on the terminal device. The search result is then transmitted to the UI 46 of the terminal device 26. Information showing the search result is then displayed on the UI 46 of the terminal device 26.

[0216] Users can also search for stores near their current location and stores that are scheduled to open. For example, the processor 50 of the terminal device 26 can detect the location of the terminal device 26 by using a GPS or the like. 26 and transmits the information indicating the current location of the service providing system 14B. The processor of the service providing system 14B then determines whether the terminal device 26 is Search for stores whose distance from the current location is less than a threshold, and display the results of the search on the display. The data is transmitted to the terminal device 26.

[0217] An example of a screen showing the results of the search is shown in FIG. 14. The search result screen 134 shows 1 is an example of a screen showing the results of a store search, and is displayed on the UI 46 of the terminal device 26. For example, , stores around the current location of the terminal device 26 (for example, The search result screen 134 displays a search result for stores whose distance between the do.

[0218] User A selects a store on the search result screen 134 and displays the printers installed in the store. For example, user A selects a store and can reserve a print service using the When the user clicks the button, a screen appears for reserving a print service using the printer installed in that store. A reservation screen, which is a screen for making a reservation, is displayed on the UI 46 of the terminal device 26. When the user selects the reservation screen, When the user designates the reservation date and time and instructs the reservation, the information indicating the instruction is sent to the terminal device 26. The reservation is then completed by the service providing system 14B. The reservation is registered in a reservation management table stored in the service providing system 14B. User A can use the reserved printer on the reserved date and time.

[0219] (Modification) The following describes modified examples.

[0220] If Booth 16 and a related service are reserved, the reservation for Booth 16 will be canceled. If the user cancels the reservation, the reservation for the linked service may be canceled. For example, as shown in FIG. Booth X2 has been reserved and updated by user A via the home screen 54 shown in FIG. If the shared office Y2 linked to booth X2 is reserved, the reservation manager The management system 12 and the service providing system 14A share information with each other. The reservation for booth X2 is linked to the reservation for shared office Y2, and the reservation management system 12 The reservation information is registered in the reservation management table of the service providing system 14A and in the reservation management table of the service providing system 14B.

[0221] When user A uses terminal device 26 to instruct cancellation of the reservation for booth X2, Information indicating the instruction is transmitted from the terminal device 26 to the reservation management system 12. The processor 42 of the system 12 follows the instruction and cancels the reservation for booth X2. The processor 42 of the reservation management system 12 also transmits information indicating the instruction to the service provision system. The processors of the service providing systems 14A and 14B transmit the Cancel the reservation for the linked service linked to the canceled reservation for Booth X2. For example, a reservation for booth X2 is linked to a reservation for shared office Y2, Since the reservation management table of the service provision system 14A is registered, The processor of Office 14A cancels the reservation for shared office Y2.

[0222] Please note that the linked service will not be canceled automatically, but will be canceled according to the user's instructions. For example, if user A requests cancellation of booth X2, the reservation management system Processor 42 in system 12 is tied to booth X2 and shared office Y2 is reserved. The processor 50 of the terminal device 26 transmits information indicating that the terminal device 26 has been The information is displayed on UI46. User A cancels the reservation for shared office Y2. When the instruction is given, information indicating the instruction is sent from the terminal device 26 to the service providing system 14A. The processor of the service providing system 14A makes a reservation for the shared office Y2. Cancel.

[0223] Another modified example will be described. The processor 50 of the terminal device 26 receives a request for a booth 16. In this case, the user may be informed of the associated services that can be provided on the route to the booth 16. Here, as an example, a case where a print service is introduced as a linked service will be explained. For example, the processor 50 of the terminal device 26 may store information indicating a reference position in a reservation management system. The reference location is, for example, the terminal used to reserve the booth 16. The current location of the terminal 26, a location specified by the user, or the location when the booth 16 was reserved. The processor 42 of the reservation management system 12 determines the reference position. The information indicating the reserved booth 16 and the information indicating the location of the reserved booth 16 are transmitted to the service providing system 14B. The processor of the service providing system 14B transmits the reserved data from the reference position to the A search is made for print services that can be provided along the route to the location of booth 16. For example, The processor of the service providing system 14B is located on the path and provides a print service. Stores that can provide the service and stores that are within a predetermined range from the route A search is performed for a store that can provide the service, and information showing the search result is displayed on the terminal device 26. The processor 50 of the terminal device 26 transmits information indicating the search result to the terminal device 26. Display it on UI46 of 6.

[0224] The above route may be the route that users who have reserved booth 16 are expected to take. For example, the above route may be determined according to the user's travel schedule. The determination may be made by the terminal device 26 or by the service providing system. The process may be performed by the operation management system 10 or may be performed by the operation management system 10.

[0225] Another modified example will be described. When the booth 16 and the associated service are used, The fee for using Booth 16 and the fee for using the linked service will be added together and the fee for using Booth 16 and the linked service will be calculated. For example, if the user is an individual user, If so, the processor 42 of the reservation management system 12 determines the booth 16 for that user. The data on the usage record is transmitted to the individual settlement system 20, and the service providing systems 14A, 14 B's processor stores the data on the user's usage record of the linked service in the personal payment system. The individual payment system 20 transmits the transaction result to the individual payment system 20 based on the transaction result data. The fee for using Booth 16 and the fee for using the linked service will be charged to the user in total. For example, the payment is made using a credit card linked to the user. Similarly, when using Booth 16 and linked services with your account, System 24 will combine the fee for using Booth 16 with the fee for using the associated services. The combined fee is then charged to the corporation.

[0226] Another modification will be described. When the booth 16 is reserved using a corporate account, In this case, a corporate user who uses a reserved booth 16 may enter a personal account of the corporate user. For example, a corporate account may be used to access the linked service. Corporate users who use Booth 16 through the Internet can use their personal accounts to Log in to the service providing systems 14A and 14B, and You can use the linked services provided by B. In this case, you can use your personal account. The fees for the linked services used shall be charged to the corporate user himself / herself. The processors of the systems 14A and 14B are The data is transmitted to the individual payment system 20, and the individual payment system 20 receives the data of the usage record. For example, the company may charge the corporate user a fee for using the integrated service based on the legal data. Payment is made using a credit card linked to the individual user. Booth 16 is a corporate account The fee for using Booth 16 is charged by the corporate user. This payment is made through the corporate payment system 24.

[0227] In contrast to the above process, if Booth 16 is reserved using a personal account, In this case, the linked service may be used with a corporate account. The fees for using the linked services will be charged to the user who has the personal account. The fee will be levied on the legal entity to which the user belongs.

[0228] Another modified example will be described. The processor 50 of the terminal device 26 receives a request for a booth 16. In cases where a linked service is provided, the service fee may change. For example, the processor 50 of the terminal device 26 may notify the user of the reserved The reservation management system 12 receives information indicating the usage fee of the booth 16, and the booth 16 The service providing system 14 receives information indicating the usage fee of the linked and reserved linked service. If the total of the fees received from booths 14A and 14B is greater than the fee for booth 16, If so, the UI 46 of the terminal device 26 displays that fact.

[0229] In the above-mentioned first and second embodiments, the processor 50 of the terminal device 26 uses the booth 16 as a reference. The company provides information on shared office space and print services, which are examples of collaborative services. For example, the processor 50 may detect a location within a predetermined distance from the location of the booth 16. We provide information on shared office and printing services that can be provided at the following address:

[0230] As another example, the processor 50 of the terminal 26 may be configured to use a service other than the booth 16 as a basis. For example, the processor 50 may guide the user to a service other than the booth 16. Based on the service, a booth 16 candidate to be reserved for the provision of the service is proposed. To enter.

[0231] For example, a user may use a terminal device 26 to access a service providing system that provides a shared office. When you log in to System 14A, the home screen for using the shared office will be displayed on the terminal device. The home screen is displayed on the UI 46 of the user interface 26. For example, the home screen may include a share that the user is using. The distance between the shared office reserved by the user and the user is within the threshold Shared offices etc. installed in locations below the value will be displayed. When the user designates a shared office and instructs to display detailed information, the processor of the terminal device 26 50 receives detailed information of the shared office from the service providing system 14A and The detailed information of the shared office is displayed on the UI 46. Also, when the user When you specify a shared office and make a reservation, a reservation form for that shared office will be created. The reservation screen is displayed on UI46, and the user reserves the shared office on the reservation screen. The reservation is managed by the service provider system 14A.

[0232] In addition, the processor 50 of the terminal device 26 performs a process for each shared office. The reservation management system 1 receives information about the booth 16 that is installed at a distance of less than the threshold value. 2, and link the information about booth 16 to the shared office and display it on the home screen. When the user selects booth 16 on the home screen and instructs to display detailed information, The processor 50 receives detailed information of the booth 16 from the reservation management system 12 and Detailed information of booth 16 is displayed on the UI 46. When you specify booth 16 and make a reservation, the reservation screen for that booth 16 will be displayed in UI4. The booth 16 is displayed on the reservation screen, and the user can reserve the booth 16. Reservations are managed by a reservation management system 12.

[0233] The user may switch the reference from booth 16 to another service, or the reference may be switched to booth 16 from another service.

[0234] In each of the above-described embodiments and modifications, a plurality of types of linked services are provided by a user. For example, the home screen 54 shown in FIG. 9 may include a shared office-related Both the information about the linked service and the information about the print service are displayed as information about the linked service. In addition, when reserving multiple booths 16 and further reserving a linked service, For each booth 16, a search box for linked services is displayed near the location where the booth 16 information is displayed. A search screen may be displayed.

[0235] In the above embodiments, the processor refers to a processor in a broad sense, and is a general-purpose processor. A dedicated processor (such as a GPU) or a dedicated processor (such as a CPU: Central Processing Unit) Graphics Processing Unit, ASIC: Application Specific Integrated Circuit, FPGA Field Programmable Gate Arrays, programmable logic devices, etc. In addition, the operations of the processors in each of the above embodiments are performed by one processor. It is not just a single processor, but is achieved by multiple processors located in physically separate locations working together. In addition, the order of operations of the processor may not be limited to the order described in each of the above embodiments. This is not a limitation and may be changed as appropriate. [Explanation of symbols]

[0236] 10 Operation management system, 12 Reservation management system, 14A, 14B Service provision system system, 16 booth, 18 booth control device, 20 personal payment system, 22 corporate authentication Certificate system, 24 corporate payment system, 26A, 26B, 26C terminal equipment.

Claims

1. A processor is included. The processor, The reservation candidate locations and the candidate services to be used are displayed by the same application. " The locations and services shown change in tandem. Information processing device.

2. The processor, Depending on the relationship between the reservation candidate locations and the locations where the service to be used is provided, Depending on the situation, the places and services provided may change.

2. The information processing apparatus according to claim 1,

3. The processor, Currently available reservation locations and services Vary the services offered depending on the relationship to the location where they are provided; 3. The information processing apparatus according to claim 2.

4. The processor, The current availability of the service is within a predefined range based on the user's location. The relationship between possible reservation locations and the locations where the potential services are offered Depending on the situation, the services offered will be changed.

4. The information processing apparatus according to claim 3.

5. The processor further comprises: The service provided is provided by a different provider in cooperation with the location provider. Inform users that the service is provided by 5. The information processing device according to claim 1, wherein the first and second inputs are connected to the first and second inputs.

6. The service being offered includes providing a second location, including the first location, which is a possible location for a reservation. It is a service that When the second location is reserved, the second location is reserved by a user other than the user who reserved the second location. The first location included in the second location is prohibited from being reserved; 6. The information processing device according to claim 1,

7. The service being offered includes providing a second location, including the first location, which is a possible location for a reservation. It is a service that the second location includes a plurality of first locations; When a first location included in the second location and the second location are reserved, the reservation is made. Another first location included in the second location is reserved by a user other than the user who reserved the first location. is prohibited, 6. The information processing apparatus according to claim 1, wherein the information processing apparatus is a computer.

8. When a location and service are reserved, the reservation for that location is cancelled , the reservation for the service in question will be cancelled, 8. The information processing device according to claim 1, wherein the information processing device is a computer.

9. The processor further comprises: When a location is reserved, to provide you with information about available services along the way to that location; 9. The information processing apparatus according to claim 1,

10. The fee for using the location and the fee for using the service are added together and the fee for the location and the service is calculated. The user who made the reservation will be charged.

10. The information processing device according to claim 1, wherein the first and second inputs are connected to the first and second inputs.

11. A personal account is an account for individual users to use locations and services; Organizational accounts are accounts for users belonging to an organization to use locations and services. The following criteria have been established: Use the reserved space when a space is reserved using an organizational account; A user belonging to an organization uses the service using the user's personal account It is permitted to 11. The information processing device according to claim 1,

12. The processor further comprises: If a location is reserved, the service fee may vary depending on the service provided. If this occurs, notify the user.

12. The information processing device according to claim 1, wherein the first and second inputs are connected to the first and second inputs.

13. The processor further comprises: To provide you with information about potential services to use based on potential reservation locations; 13. The information processing device according to claim 1, wherein the information processing device is a device for processing information.

14. The processor further comprises: Make a reservation to receive a service based on the service you are considering using We will guide you to possible locations.

13. The information processing device according to claim 1, wherein the information processing device is a device for processing information.

15. On the computer, The same application can display possible locations for reservations and possible services for use. Let me guide you, The locations and services shown change in tandem. program.

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