Information processing system, information processing device, information processing method, and program
The information processing system addresses the challenge of emotional analysis in call centers by extracting and analyzing frequently occurring words and emotional values from voice data, allowing for improved operator performance through pattern estimation and feedback.
JP2025010388AActive Publication Date: 2025-01-20MITSUBISHI ELECTRIC DIGITAL INNOVATION CORP
Patent Information
- Application Number
- JP2024192951
- Authority / Receiving Office
- JP · JP
- Patent Type
- Applications
- Current Assignee / Owner
- Filing Date
- 2024-11-01
- Publication Date
- 2025-01-20
- Estimated Expiration
- 2043-06-02
Smart Images
Figure 2025010388000001_ABST
Abstract
To provide an information processing system capable of performing sentiment analysis after comprehending the content and context of conversation from the text data based on voice data.SOLUTION: The information processing system includes a prediction unit that predicts an evaluation value by inputting an emotion value into a generated learning model based on the correspondence between multiple emotion values corresponding to text data for each speaker that represents the utterance contents of the speaker and representing the emotions of a speaker and the evaluation value for the conversation corresponding to the text data.SELECTED DRAWING: Figure 3
Need to check novelty before this filing date? Find Prior Art
Citation Information
Patent Citations
Business assessment method, business assessment device and business assessment program
JP2018041120A
Speaker estimation device
JP2019124835A
Information providing system, information providing method, and computer program
JP2022154230A