Delivery support system, server device and delivery method

Abstract

To provide a delivery support system, a server device and a delivery method that can properly deliver a package by determining whether a receiver is at home without requiring burden such as an operation performed by a receiver.SOLUTION: In a delivery support system, a navigation device includes a delivery vehicle position information acquisition unit for acquiring delivery vehicle position information. A portable terminal includes a receiver position information acquisition unit for acquiring receiver position information. A server device 30 includes: a receiver position information requesting unit 44 that requests transmission of the receiver position information to the portable terminal of the receiver of a package when the delivery vehicle position information has reached a prescribed distance range with respect to a delivery destination address of the package; and a delivery processing unit 45 that, when the delivery destination address of the delivery destination information matches the receiver position information, notifies the portable terminal of the delivery of the package in advance, and when the delivery destination address does not match the receiver position information, instructs the navigation device to deliver the package to a delivery box at the delivery destination.SELECTED DRAWING: Figure 3

Description

[Technical field]

[0001] The present invention relates to a delivery support system, a server device, and a delivery method. [Background technology]

[0002] There is known a vehicle navigation system that is used in parcel collection and delivery vehicles, home delivery vehicles, etc., and that automatically determines whether the recipient is at home at a stopover point and sets an efficient guide route (see, for example, Patent Document 1). The technology described in Patent Document 1 calls the next delivery destination and confirms whether the recipient is at home based on whether or not they answer the phone. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2000-089665 A Summary of the Invention [Problem to be solved by the invention]

[0004] In the technology described in Patent Document 1, the recipient needs to answer the phone, which may be annoying to the recipient.

[0005] The present invention has been made in consideration of the above, and has an object to more appropriately deliver packages by determining whether the recipient is at home or not without requiring the recipient to take the trouble of performing any operation. [Means for solving the problem]

[0006] In order to solve the above-mentioned problems and achieve the object, the delivery support system of the present invention is a delivery support system that acquires delivery destination information including a delivery address, which is the address to which a package is to be delivered, and generates and displays a delivery route to the delivery destination, and is equipped with a navigation device that searches for and provides guidance on the delivery route, a mobile terminal on which delivery support application software used by a recipient is installed, and a server device, wherein the navigation device is equipped with a delivery vehicle position information acquisition unit that acquires delivery vehicle position information indicating the current position of a delivery vehicle, and the mobile terminal is equipped with a recipient position information acquisition unit that acquires recipient position information indicating the current position of the mobile terminal, and the server device is equipped with a recipient position information request unit that requests the mobile terminal of the recipient of the package to send the recipient position information when the delivery vehicle position information reaches a predetermined distance range from the delivery destination address of the package, and a delivery processing unit that notifies the mobile terminal of the delivery of the package in advance when the delivery address of the delivery destination information and the recipient position information match, and instructs the navigation device to deliver the package to a home delivery box at the delivery destination when the delivery address of the delivery destination information and the recipient position information do not match.

[0007] The server device of the present invention is a server device that acquires delivery destination information including a delivery address, which is the address to which a package is to be delivered, and generates and displays a delivery route to the delivery destination, and is equipped with a recipient location information request unit that requests a mobile terminal on which delivery support application software used by the recipient of the package is installed to send recipient location information indicating the current location of the mobile terminal when delivery vehicle location information indicating the current location of the delivery vehicle for the package reaches within a predetermined distance range from the delivery destination address of the package, and a delivery processing unit that notifies the mobile terminal in advance of the delivery of the package when the delivery address of the delivery destination information and the recipient location information match, and instructs a navigation device to deliver the package to a delivery box at the delivery destination when the delivery address of the delivery destination information and the recipient location information do not match.

[0008] The delivery method of the present invention is a delivery support method that acquires delivery destination information including a delivery address which is the address to which a package is to be delivered, and generates and displays a delivery route to the delivery destination, in which a navigation device executes a delivery vehicle position information acquisition step of acquiring delivery vehicle position information indicating the current position of a delivery vehicle, and a mobile terminal executes a recipient position information acquisition step of acquiring recipient position information indicating the current position of the mobile terminal, and a server device executes a recipient position information request step of requesting the mobile terminal of the recipient of the package to transmit the recipient position information when the delivery vehicle position information reaches a predetermined distance range from the delivery destination address of the package, and a delivery processing step of notifying the mobile terminal in advance of the delivery of the package when the delivery destination address of the delivery destination information and the recipient position information match, and instructing the navigation device to deliver the package to a home delivery box at the delivery destination when the delivery destination address of the delivery destination information and the recipient position information do not match. Effect of the Invention

[0009] According to the present invention, it is possible to determine whether the recipient is at home without requiring the recipient to take any action, thereby enabling more appropriate distribution of the package. [Brief description of the drawings]

[0010] [Figure 1] FIG. 1 is a schematic diagram illustrating a delivery support system. [Diagram 2] FIG. 2 is a block diagram showing an example of the configuration of the navigation device according to the embodiment. [Diagram 3] FIG. 3 is a block diagram illustrating an example of the configuration of a server device according to the embodiment. [Figure 4] FIG. 4 is a block diagram illustrating an example of the configuration of the mobile terminal according to the embodiment. [Diagram 5] FIG. 5 is a flow diagram showing an example of a process flow in the delivery support system. [Figure 6] FIG. 6 is a flow diagram showing an example of a process flow in the delivery support system. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0011] Hereinafter, a detailed description will be given of an embodiment of a delivery support system, a server device, and a delivery method according to the present invention with reference to the accompanying drawings. Note that the present invention is not limited to the following embodiment.

[0012] [Embodiment] (Delivery support system) 1 is a schematic diagram illustrating a delivery support system 1. The delivery support system 1 acquires delivery destination information including a delivery address, which is the address of the delivery destination of a package, and generates and displays a delivery route to the delivery destination. The delivery support system 1 includes a navigation device 10 arranged in a delivery vehicle, a server device 30, and a mobile terminal 50 installed with delivery support application software that is implemented with various functions related to receiving the package and is used by the recipient of the package.

[0013] (Navigation device) The navigation device 10 is, for example, an in-vehicle device having a navigation function that is installed in a delivery vehicle. The navigation device 10 searches for and provides guidance on a delivery route. As shown in FIG. 2, the navigation device 10 has a map information storage unit 11, a responsible delivery information storage unit 12, a GNSS (Global Navigation Satellite System) receiving unit 13, a display unit 18, a communication unit 19, and a control unit 20.

[0014] The map information storage unit 11 stores map information including roads. The map information storage unit 11 is, for example, a semiconductor memory element such as a ROM (Read Only Memory) or a flash memory, or a recording unit such as a memory card. Alternatively, the map information storage unit 11 may be an external recording unit wirelessly connected via a communication device (not shown).

[0015] The delivery information storage unit 12 stores delivery information indicating information such as delivery destinations for which the delivery vehicle in which the navigation device 10 is installed is responsible for delivery. The delivery information storage unit 12 is, for example, a semiconductor memory element such as a ROM or a flash memory, or a recording unit such as a memory card. Alternatively, it may be an external recording unit wirelessly connected via a communication device (not shown).

[0016] The responsible delivery information is information such as the delivery destination for which the delivery vehicle is responsible for delivery. The responsible delivery information includes, for example, information such as the name and address of the recipient at the delivery destination for each identification number that identifies the package, and the delivery status of the package. The responsible delivery information may include, for example, information indicating details of the contents of the package, such as the contents, size, weight, and whether or not it needs to be refrigerated or frozen. The responsible delivery information may include information indicating the delivery date.

[0017] The delivery status of a package indicates the current status, for example, from acceptance of the package to delivery of the package.

[0018] The GNSS receiving unit 13 is composed of a GNSS receiver that receives GNSS signals from GNSS satellites, etc. The GNSS receiving unit 13 outputs the received GNSS signals to the delivery vehicle position information acquisition unit 24 of the control unit 20.

[0019] The display unit 18 is, for example, a display device specific to the navigation device 10, or a display device shared with another system. The display unit 18 is, for example, a display including a liquid crystal display or an organic EL (Electro-Luminescence) display. The display unit 18 displays delivery route guidance and the like. The display unit 18 displays an image based on a video signal output from a display control unit 28 of the control unit 20.

[0020] The communication unit 19 is a communication unit. The communication unit 19 may communicate by any method, such as the Internet or a mobile phone line. The communication unit 19 is connected to the server device 30 via a communication network (not shown) so that data can be communicated. For example, when the determination unit 26 determines that the delivery vehicle position information has reached a predetermined distance range from the delivery address of the package, the communication unit 19 transmits delivery address information to the server device 30. The communication unit 19 receives, for example, from the server device 30, instructions for delivery to a parcel box, instructions to postpone delivery, and instructions for redelivery.

[0021] (Control unit) The control unit 20 is an arithmetic processing device (control device) configured with, for example, a CPU (Central Processing Unit). The control unit 20 loads a stored program into memory and executes instructions included in the program. The control unit 20 includes an internal memory (not shown), which is used for temporary storage of data in the control unit 20. The control unit 20 includes a responsible delivery information acquisition unit 21, a map information acquisition unit 22, a delivery route search unit 23, a delivery vehicle position information acquisition unit 24, a delivery route guidance unit 25, a display control unit 28, and a communication control unit 29.

[0022] The responsible delivery information acquisition unit 21 acquires responsible delivery information indicating the delivery destinations to which the delivery vehicle is responsible for delivery. The responsible delivery information acquisition unit 21 may acquire responsible delivery information received from the server device 30, for example. The responsible delivery information acquisition unit 21 may acquire responsible delivery information input by a delivery person via an input unit (not shown) based on a delivery slip, for example. The responsible delivery information acquisition unit 21 stores the acquired responsible delivery information in the responsible delivery information storage unit 17.

[0023] The map information acquisition unit 22 acquires map information from the map information storage unit 11 .

[0024] The delivery route search unit 23 searches for a delivery route for a delivery vehicle based on the delivery information stored in the delivery information storage unit 12 using a known method.

[0025] The delivery vehicle position information acquisition unit 24 acquires delivery vehicle position information indicating the current position of the delivery vehicle. The delivery vehicle position information acquisition unit 24 calculates the position information of the current position of the delivery vehicle based on the radio waves received by the GNSS receiving unit 13 using a known method.

[0026] The delivery route guidance unit 25 provides guidance on the delivery route searched for by the delivery route search unit 23 using a known method.

[0027] The determination unit 26 determines whether the delivery vehicle has reached a predetermined distance range from the delivery address of the parcel. In this embodiment, the determination unit 26 determines whether the delivery vehicle position information has reached a predetermined distance range from the delivery address of the parcel. For example, the determination unit 26 determines whether the delivery vehicle position information has reached a distance range of 3 km or less from the delivery address of the parcel. Alternatively, the determination unit 26 determines, for example, whether the delivery vehicle position information has reached a distance range that allows the delivery vehicle to reach the delivery address of the parcel within 15 minutes.

[0028] The display control unit 28 controls the display unit 18 to display various display images. In other words, the display control unit 28 outputs a video signal for displaying the display image to the display unit 18. The display control unit 28 displays, for example, a display image of a screen guiding the delivery route on the display unit 18. The display control unit 28 displays, for example, a display image of a screen instructing delivery to a delivery box on the display unit 18. The display control unit 28 displays, for example, a display image of a screen instructing the user to postpone delivery on the display unit 18. The display control unit 28 displays, for example, a display image of a screen instructing the user to postpone delivery on the display unit 18.

[0029] The driver of the delivery vehicle checks the screen with delivery instructions to the delivery box and then places the package in the delivery box at the delivery destination.

[0030] When the driver of the delivery vehicle checks the screen instructing him / her to forgo the delivery, he / she forgoes the delivery to the delivery destination.

[0031] When the driver of the delivery vehicle checks the screen instructing the driver to redeliver the parcel to the delivery destination for which delivery was postponed, the driver performs redelivery to the delivery destination for which delivery was postponed.

[0032] The communication control unit 29 controls the transmission and reception of data via the communication unit 19. For example, when the determination unit 26 determines that the delivery vehicle position information has reached a predetermined distance range from the delivery address of the package, the communication control unit 29 transmits delivery address information to the server device 30 via the communication unit 19. The communication control unit 29 receives, for example, instructions for delivery to a home delivery box, instructions for postponing delivery, and instructions for redelivery from the server device 30 via the communication unit 19.

[0033] (Server device) As shown in FIG. 3, the server device 30 is a management device used by a delivery company. The server device 30 is a server device installed in an office of the delivery company or the like. When the delivery address in the delivery destination information matches the recipient location information, the server device 30 notifies the mobile terminal 50 of the delivery of the package in advance, and when the delivery address in the delivery destination information does not match the recipient location information and the recipient information is registered as having a delivery box, the server device 30 instructs the navigation device 10 to deliver the package to the delivery box at the delivery destination. The server device 30 has a recipient information storage unit 31, a delivery vehicle information storage unit 32, a delivery information storage unit 33, a communication unit 39, and a control unit 40.

[0034] The recipient information storage unit 31 stores recipient information indicating the recipient who is the delivery destination. The recipient information storage unit 31 is, for example, a semiconductor memory element such as a ROM or a flash memory, or a recording unit such as a memory card. Alternatively, it may be an external recording unit wirelessly connected via a communication device (not shown).

[0035] The recipient information is information indicating contact information such as the recipient's name, address, telephone number, mobile phone number, facsimile number, email address, accounts for various communication applications, etc. The recipient information includes information indicating whether or not the recipient has a delivery box.

[0036] The delivery vehicle information storage unit 32 stores delivery vehicle information indicating the delivery vehicle that delivers the package. The delivery vehicle information storage unit 32 is, for example, a semiconductor memory element such as a ROM or a flash memory, or a recording unit such as a memory card. Alternatively, it may be an external recording unit that is wirelessly connected via a communication device (not shown).

[0037] The delivery vehicle information is information indicating the area in which delivery is performed, the driver's name, contact information, etc. for each identification number that identifies the delivery vehicle.

[0038] The delivery information storage unit 33 stores delivery information indicating the package and the delivery destination. The delivery information storage unit 33 is, for example, a semiconductor memory element such as a ROM or a flash memory, or a recording unit such as a memory card. Alternatively, it may be an external recording unit wirelessly connected via a communication device (not shown).

[0039] The delivery information may include, for example, information such as the name and address of the recipient for each identification number that identifies the package, and the delivery status of the package. The delivery information may also include, for example, information indicating details of the contents of the package, such as the contents, size, weight, and whether it needs to be refrigerated or frozen. The delivery information may also include information indicating the delivery date. The delivery information may also include information indicating the delivery vehicle that will deliver the package.

[0040] The delivery status of a package indicates the current status, for example, from acceptance of the package to delivery of the package.

[0041] The communication unit 39 is a communication unit. The communication unit 39 may communicate via any method, such as the Internet or a mobile phone line. The communication unit 39 is connected to one or more navigation devices 10 and multiple mobile terminals 50 via a communication network so that data can be communicated. The communication unit 39 receives delivery address information from the navigation device 10. The communication unit 39 transmits to the navigation device 10 instructions for delivery to a parcel box, instructions for postponing delivery, and instructions for redelivery. The communication unit 39 transmits a transmission request and a notice to the mobile terminal 50. The communication unit 39 receives recipient location information from the mobile terminal 50.

[0042] (Control unit) The control unit 40 is, for example, a calculation processing device (control device) constituted by a CPU and the like. The control unit 40 loads a stored program into memory and executes instructions contained in the program. The control unit 40 includes an internal memory (not shown), which is used for temporary storage of data in the control unit 40, etc. The control unit 40 includes a recipient information acquisition unit 41, a delivery vehicle information acquisition unit 42, a delivery information acquisition unit 43, a recipient position information request unit 44, a delivery processing unit 45, and a communication control unit 49.

[0043] The recipient information acquisition unit 41 acquires the recipient information from the recipient information storage unit 31 .

[0044] The delivery vehicle information acquisition unit 42 acquires the delivery vehicle information from the delivery vehicle information storage unit 32 .

[0045] The delivery information acquisition unit 43 acquires the delivery information from the delivery information storage unit 33 .

[0046] When the delivery vehicle position information reaches a predetermined distance range from the delivery address of the parcel, the recipient position information request unit 44 requests the mobile terminal 50 of the recipient of the parcel to transmit the recipient position information. In this embodiment, when the communication control unit 49 receives delivery address information from the navigation device 10, it indicates that the delivery vehicle position information has reached a predetermined distance range from the delivery address of the parcel. In this embodiment, when the communication control unit 49 receives delivery address information from the navigation device 10, the recipient position information request unit 44 requests the mobile terminal 50 of the recipient of the parcel indicated by the recipient information corresponding to the delivery address information to transmit the recipient position information.

[0047] The recipient location information requesting unit 44 requests the portable terminal 50 of the recipient of the package to transmit the recipient location information only if the recipient information corresponding to the received delivery address information exists in the recipient information storage unit 31.

[0048] The recipient location information requesting unit 44 may request the portable terminal 50 of the recipient of the parcel whose delivery has been postponed to transmit recipient location information at a predetermined time interval.

[0049] If the delivery address in the delivery destination information matches the recipient location information, the delivery processing unit 45 notifies the mobile terminal 50 in advance of the delivery of the package, and if the delivery address in the delivery destination information does not match the recipient location information, the delivery processing unit 45 instructs the navigation device 10 to deliver the package to a parcel box at the delivery destination.

[0050] A match between the delivery address in the delivery information and the recipient location information indicates that the recipient is at home. A mismatch between the delivery address in the delivery information and the recipient location information indicates that the recipient is not at home. When determining whether the delivery address and the recipient location information match, it is possible to set it so that the recipient is determined to be at home even if they do not match exactly, for example, if they are located within a range of 5 m or less. Also, even if there is a difference of, for example, 500 m between the delivery address and the recipient location information when checking the location information, it may be determined that the recipient is at home if the recipient location information indicates movement toward the delivery address.

[0051] The delivery processing unit 45 may instruct the navigation device 10 to postpone delivery and display a route to the next delivery destination when the delivery address in the delivery destination information does not match the recipient location information and there is no delivery box at the delivery destination. More specifically, the delivery processing unit 45 may instruct the navigation device 10 to postpone delivery and display a route to the next delivery destination when the delivery address in the delivery destination information does not match the recipient location information and there is no delivery box in the recipient information corresponding to the delivery destination.

[0052] The delivery processing unit 45 checks at a predetermined time interval whether the delivery address in the delivery destination information of the delivery destination that was postponed matches the latest recipient location information, and if the delivery destination information of the delivery destination that was postponed matches the recipient location information, it may instruct the navigation device 10 to perform delivery and notify the mobile terminal 50 in advance of the delivery of the package.

[0053] The communication control unit 49 controls the transmission and reception of data via the communication unit 39. The communication control unit 49 receives delivery address information from, for example, the navigation device 10 via the communication unit 39. The communication control unit 49 transmits, for example, to the navigation device 10, instructions for delivery to a delivery box, instructions for postponing delivery, and instructions for redelivery via the communication unit 39. The communication control unit 49 transmits a transmission request and a notice to, for example, the mobile terminal 50 via the communication unit 39. The communication control unit 49 receives recipient location information from, for example, the mobile terminal 50 via the communication unit 39.

[0054] (Mobile devices) 4, the mobile terminal 50 is a mobile terminal in which delivery support application software for use by a recipient is installed. The mobile terminal 50 includes, for example, a mobile phone, a smartphone, a tablet, a notebook personal computer, a desktop personal computer, a fax machine, an intercom, etc. The mobile terminal 50 has an operation unit 51, a GNSS receiving unit 52, a display unit 58, a communication unit 59, and a control unit 60.

[0055] The operation unit 51 can accept various operations. The operation unit 51 is a touch panel provided on the display unit 58. For example, the operation unit 51 can accept various input operations in the delivery support application software by the recipient. The operation unit 51 outputs operation information to the operation acceptance unit 61 of the control unit 60.

[0056] In this embodiment, the operation unit 51 can receive an input operation for setting whether or not to permit acquisition of location information of the mobile terminal 50 by the delivery assistance application software.

[0057] The GNSS receiving unit 52 is configured with a GNSS receiver that receives a GNSS signal from a GNSS satellite, etc. The GNSS receiving unit 52 outputs the received GNSS signal to a recipient position information acquisition unit 62 of the control unit 60.

[0058] The display unit 58 is a display device of the mobile terminal 50. The display unit 58 is, for example, a display including a liquid crystal display or an organic EL display. The display unit 58 displays advance notices and the like. The display unit 58 displays an image based on a video signal output from a display control unit 68 of the control unit 60.

[0059] The communication unit 59 is a communication unit. The communication unit 59 may communicate via any method, such as the Internet or a mobile phone line. The communication unit 59 is connected to the server device 30 via a communication network (not shown) so that data can be communicated. The communication unit 59 receives a request to transmit recipient location information from the server device 30, for example. The communication unit 59 transmits recipient location information to the server device 30, for example. The communication unit 59 receives a delivery postponement notice and a redelivery notice from the server device 30, for example.

[0060] (Control unit) The control unit 60 is, for example, an arithmetic processing device (control device) configured with a CPU and the like. The control unit 60 loads a stored program into memory and executes instructions included in the program. The control unit 60 includes an internal memory (not shown) that is used for temporary storage of data in the control unit 60. The control unit 60 includes an operation reception unit 61, a recipient position information acquisition unit 62, a receipt processing unit 63, a display control unit 68, and a communication control unit 69.

[0061] The operation reception unit 61 acquires operation information of the operation accepted by the operation unit 51. The operation reception unit 61 acquires, for example, operation information indicating an input operation of the recipient, and outputs a control signal.

[0062] In this embodiment, the operation reception unit 61 acquires operation information indicating an input operation for setting whether or not to permit acquisition of location information of the mobile terminal 50 by the delivery support application software, and outputs a control signal.

[0063] The recipient position information acquisition unit 62 acquires recipient position information indicating the current position of the mobile terminal 50. Based on the radio waves received by the GNSS receiving unit 52, the recipient position information acquisition unit 62 calculates the position information indicating the current position of the mobile terminal 50 as recipient position information indicating the current position of the recipient by a known method.

[0064] The receiving processing unit 63 is a processing unit that executes various functions related to receiving packages, etc. The receiving processing unit 63 implements processes such as specifying the date and time of receiving a package and requesting redelivery, for example.

[0065] The reception processing unit 63 performs various setting operations for the delivery support application software. In this embodiment, the reception processing unit 63 sets whether or not to permit acquisition of location information of the mobile terminal 50 by the delivery support application software.

[0066] The display control unit 68 controls the display unit 58 to display various display images. In other words, the display control unit 68 outputs a video signal for displaying the display image to the display unit 58. The display control unit 28 displays, for example, a message image indicating a notice of package delivery on the display unit 58. The display control unit 28 displays, for example, a message image indicating that package delivery has been postponed on the display unit 58. The display control unit 28 displays, for example, a message image indicating that the package will be redelivered on the display unit 58.

[0067] The communication control unit 69 controls the transmission and reception of data via the communication unit 59. The communication control unit 69 receives a request to send recipient location information from, for example, the server device 30 via the communication unit 59. The communication control unit 69 transmits the recipient location information to, for example, the server device 30 via the communication unit 59. If the communication control unit 69 is set to permit acquisition of the location information of the mobile terminal 50, when it receives a request to send recipient location information, it transmits the recipient location information to the server device 30. The communication control unit 69 receives a delivery postponement notice and a redelivery notice from, for example, the server device 30 via the communication unit 59.

[0068] (Processing in the delivery support system) Next, the process flow in the delivery support system will be described with reference to Fig. 5 and Fig. 6. Fig. 5 is a flow diagram showing an example of the process flow in the delivery support system. Fig. 6 is a flow diagram showing an example of the process flow in the delivery support system.

[0069] The recipient of the package installs the delivery support application software in the mobile terminal 50. The recipient of the package sets the mobile terminal 50 to permit acquisition of location information of the mobile terminal 50 by the delivery support application software.

[0070] The navigation device 10 searches for a delivery route for a delivery vehicle based on the responsible delivery information stored in the responsible delivery information storage unit 12 using the delivery route search unit 23. Then, the navigation device 10 provides guidance along the searched delivery route using a known method using the delivery route guidance unit 25. The navigation device 10 performs delivery along the delivery route.

[0071] During delivery of a package, the navigation device 10 acquires delivery vehicle position information, which is the current position of the vehicle, by the delivery vehicle position information acquisition unit 24. The navigation device 10 judges whether the delivery vehicle position information has reached a predetermined distance range from the delivery destination address of the package by the determination unit 26. When the navigation device 10 judges by the determination unit 26 that the delivery vehicle position information has reached a predetermined distance range from the delivery destination address of the package, it transmits the delivery destination address information to the server device 30.

[0072] (Recipient location information request processing) The server device 30 determines whether the delivery vehicle position information has reached a predetermined distance range from the delivery address of the parcel (step S101). More specifically, when the server device 30 receives delivery address information from the navigation device 10, the communication control unit 49 determines that the delivery vehicle position information has reached a predetermined distance range from the delivery address of the parcel. When the server device 30 determines that the delivery vehicle position information has reached a predetermined distance range from the delivery address of the parcel (Yes in step S101), the server device 30 proceeds to step S102. When the server device 30 does not determine that the delivery vehicle position information has reached a predetermined distance range from the delivery address of the parcel (No in step S101), the server device 30 ends this process.

[0073] When it is determined that the delivery vehicle location information has reached a predetermined distance range from the delivery address of the package (Yes in step S101), the server device 30 requests the transmission of the recipient location information (step S102). More specifically, the server device 30, via the recipient location information requesting unit 44, requests the mobile terminal 50 of the recipient of the package to transmit the recipient location information.

[0074] (Shipping process) The server device 30 determines whether the delivery address in the delivery information matches the recipient location information (step S111). If the server device 30 determines that the delivery address in the delivery information matches the recipient location information (Yes in step S111), the server device 30 proceeds to step S112. If the server device 30 does not determine that the delivery address in the delivery information matches the recipient location information (No in step S111), the server device 30 proceeds to step S113.

[0075] When it is determined that the delivery address in the delivery destination information matches the recipient location information (Yes in step S111), the server device 30 causes the delivery processing unit 45 to notify the delivery of the package in advance (step S112). More specifically, the server device 30 causes the delivery processing unit 45 to transmit the advance notification to the mobile terminal 50 via the communication unit 39.

[0076] If it is not determined that the delivery address in the delivery destination information matches the recipient location information (No in step S111), the server device 30 determines whether or not there is a delivery box (step S113). More specifically, the server device 30 determines whether or not there is a delivery box based on the presence or absence of a delivery box in the recipient information corresponding to the recipient who is the delivery destination. If the server device 30 determines that there is a delivery box (Yes in step S113), the process proceeds to step S114. If the server device 30 does not determine that there is a delivery box (No in step S113), the process proceeds to step S115.

[0077] When it is determined that a delivery box is available (Yes in step S113), the server device 30 instructs the navigation device 10 to deliver the package to the delivery box via the delivery processing unit 45 (step S114). More specifically, the server device 30 causes the delivery processing unit 45 to transmit an instruction to the navigation device 10 to deliver the package to the delivery box via the communication unit 39.

[0078] If it is not determined that there is a delivery box (No in step S113), the server device 30 causes the delivery processing unit 45 to transmit an instruction to forgo the delivery to the delivery destination and an instruction to deliver to the next delivery destination to the navigation device 10 (step S115). More specifically, the server device 30 causes the delivery processing unit 45 to transmit an instruction to forgo the delivery and an instruction to redelivery to the navigation device 10 via the communication unit 39.

[0079] (effect) As described above, in this embodiment, when the delivery vehicle position information reaches a predetermined distance range from the delivery address of the package, a request is made to the mobile terminal 50 of the recipient of the package to transmit recipient position information. In this embodiment, when the delivery address in the delivery destination information matches the recipient position information, a notice of delivery of the package is sent to the mobile terminal 50, and when the delivery address in the delivery destination information does not match the recipient position information, the navigation device 10 is instructed to deliver the package to a home delivery box at the delivery destination. In this embodiment, it is possible to determine whether the recipient is at home without requiring any effort such as operation by the recipient, and to deliver the package more appropriately.

[0080] In this embodiment, if the delivery address in the delivery destination information does not match the recipient location information and there is no parcel box at the delivery destination, the delivery is postponed and the navigation device 10 is instructed to display the route to the next delivery destination. According to this embodiment, the package can be delivered more appropriately.

[0081] In this embodiment, at a predetermined time interval, it is confirmed whether the delivery address of the delivery destination information of the delivery destination that has been postponed matches the recipient location information. In this embodiment, if the delivery destination information of the delivery destination that has been postponed matches the recipient location information, the navigation device 10 is instructed to deliver the package, and the mobile terminal 50 is notified in advance of the delivery of the package. According to this embodiment, it is possible to appropriately determine whether the recipient is at home and to deliver the package efficiently.

[0082] The delivery support system according to the present invention may be embodied in various different forms other than the above-described embodiment.

[0083] Each component of the illustrated delivery support system is a functional concept, and does not necessarily have to be physically configured as illustrated. In other words, the specific form of each device is not limited to that shown in the figure, and all or part of the device may be functionally or physically distributed or integrated in any unit depending on the processing load and usage status of each device.

[0084] The configuration of the delivery support system is realized, for example, as software, by a program loaded into memory. In the above embodiment, the system has been described as a functional block realized by the cooperation of these hardware and software. In other words, these functional blocks can be realized in various forms by hardware alone, software alone, or a combination of both.

[0085] The above-mentioned components include those that a person skilled in the art can easily imagine and those that are substantially the same. Furthermore, the above-mentioned configurations can be appropriately combined. Furthermore, various omissions, substitutions, or modifications of the configurations are possible without departing from the scope of the present invention.

[0086] In the above, the determining unit 26 of the navigation device 10 determines whether the delivery vehicle position information has reached a predetermined distance range from the delivery destination address of the package, but this is not limited to this. For example, the navigation device 10 may constantly transmit the delivery vehicle position information to the server device 30, and the server device 30 may determine whether the delivery vehicle position information has reached a predetermined distance range from the delivery destination address of the package. [Explanation of symbols]

[0087] 1. Delivery support system 10 Navigation devices 11 Map information storage unit 12 Delivery information storage unit 13 GNSS receiver 18 Display 19 Communications Department 20 Control section 21 Delivery Information Acquisition Department 22 Map information acquisition section 23 Delivery Route Search Department 24 Delivery vehicle location information acquisition unit 25 Delivery Route Guidance Department 28 Display control section 29 Communication control section 30 Server device 31 Recipient information storage unit 32 Delivery vehicle information storage unit 33 Delivery information storage section 39 Communications Department 40 Control section 41 Recipient Information Acquisition Department 42 Delivery vehicle information acquisition unit 43 Delivery information acquisition department 44 Recipient location information request unit 45 Delivery Processing Unit 49 Communication control section 50 Mobile Devices 51 Operation section 52 GNSS receiver 58 Display section 59 Communications Department 60 Control section 61 Operation reception section 62 Recipient location information acquisition unit 63 Receiving Processing Unit 68 Display control section 69 Communication control section

Claims

1. A delivery support system that acquires delivery destination information including a delivery address that is an address of a delivery destination of a package, and generates and displays a delivery route to the delivery destination, A navigation device that searches for and provides guidance on the delivery route; A mobile terminal installed with delivery support application software used by a recipient; A server device; Equipped with The navigation device includes: A delivery vehicle position information acquisition unit that acquires delivery vehicle position information indicating a current position of a delivery vehicle; Equipped with The mobile terminal includes: a recipient location information acquisition unit that acquires recipient location information indicating a current location of the mobile terminal; Equipped with The server device includes: a recipient location information requesting unit that requests the mobile terminal of a recipient of the package to transmit the recipient location information when the delivery vehicle location information reaches a predetermined distance range from a delivery address of the package; a delivery processing unit that notifies the mobile terminal of delivery of the package in advance if the delivery address of the delivery information matches the recipient location information, and instructs a navigation device to deliver the package to a delivery box at the delivery destination if the delivery address of the delivery information does not match the recipient location information; A delivery support system comprising:

2. When the delivery address of the delivery destination information does not match the recipient location information and there is no delivery box at the delivery destination, the delivery processing unit postpones the delivery and instructs a navigation device to display a route to the next delivery destination. The delivery support system according to claim 1.

3. The recipient location information request unit requests the mobile terminal of the recipient of the parcel whose delivery has been postponed to transmit the recipient location information at a predetermined time interval, the delivery processing unit checks at a predetermined time interval whether the delivery address of the delivery destination information of the delivery destination that has been postponed matches the recipient location information, and if the delivery destination information of the delivery destination that has been postponed matches the recipient location information, instructs the navigation device to perform delivery and notifies the mobile terminal in advance of the delivery of the package. The delivery support system according to claim 2.

4. A server device that acquires delivery destination information including a delivery address that is an address of a delivery destination of a package, and generates and displays a delivery route to the delivery destination, a recipient location information requesting unit that requests a mobile terminal installed with delivery support application software used by a recipient of the package to transmit recipient location information indicating the current location of the mobile terminal when delivery vehicle location information indicating the current location of the delivery vehicle of the package reaches a predetermined distance range from the delivery address of the package; a delivery processing unit that notifies the mobile terminal of delivery of the package in advance if the delivery address of the delivery information matches the recipient location information, and instructs a navigation device to deliver the package to a delivery box at the delivery destination if the delivery address of the delivery information does not match the recipient location information; A server device comprising:

5. A delivery method for acquiring delivery destination information including a delivery address which is an address of a delivery destination of a package, and generating and displaying a delivery route to the delivery destination, comprising: The navigation device A delivery vehicle position information acquisition step of acquiring delivery vehicle position information indicating a current position of the delivery vehicle; Run The mobile device is a recipient location information acquisition step of acquiring recipient location information indicating a current location of the mobile terminal; Run The server device a recipient location information request step of requesting the mobile terminal of the recipient of the package to transmit the recipient location information when the delivery vehicle location information reaches a predetermined distance range from the delivery address of the package; a delivery processing step of notifying the mobile terminal of delivery of the package in advance if the delivery address of the delivery information matches the recipient location information, and instructing a navigation device to deliver the package to a home delivery box at the delivery destination if the delivery address of the delivery information does not match the recipient location information; To carry out the shipping method.

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