Information processing device, program and information processing method

Abstract

To provide an information processing device capable of acquiring information for creating a new value of an object article while cooperating with a user using the object article.SOLUTION: An information processing device (2) includes an inquiry processing part (221) for transmitting inquiry information of a use situation of an object product (4) by a user to a user terminal (3) and receiving answer information of the inquiry information from the user terminal (3), an evaluation part (222) for evaluating whether the user can provide information to be reference of development of the object product (4) on the basis of the use situation of the object product (4) shown by the answer information, a service proposal part (223) for selecting a service for making the user evaluated to be able to provide the information to be reference of the development of the object product (4) further use the object product (4), and proposing the selected service to the user, and a service change part (224) for changing the service to be provided to the user according to the use situation of the object product (4) by the user evaluated to be able to provide the information to be reference of the development of the object product (4).SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present disclosure relates to an information processing device, a program, and an information processing method. [Background technology]

[0002] In recent years, various technologies utilizing lease services have been provided. For example, Patent Document 1 describes a lease management device that provides a platform utilizing IoT (Internet of Things) technology for lease services. The lease management device described in Patent Document 1 receives lease information of a lease property from an IoT device incorporated in or added to the lease property, and analyzes the value of data related to the accumulated lease information or correlation of data. Based on the analysis result, the lease management device sets whether data related to the lease information is public or private, notifies the manufacturer and user of the lease property of the private data, and publishes the public data to the outside within the permitted scope. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent Publication No. 2022-70604 Summary of the Invention [Problem to be solved by the invention]

[0004] The conventional technology described in Patent Document 1 utilizes IoT technology in leasing services, but does not acquire information for creating new value for leased properties. In other words, the conventional technology had the problem that it was not possible to obtain information necessary for so-called "co-creation," in which a provider of a leased property collaborates with a user of the leased property to create new value for the leased property.

[0005] The present disclosure is intended to solve the above-mentioned problems, and aims to provide an information processing device that can acquire information for creating new value for a target item while collaborating with a user who uses the target item. [Means for solving the problem]

[0006] The information processing device according to the present disclosure is an information processing device that acquires information regarding the target item from a user terminal managed by a user who has provided the target item as a rental or trial item, and is equipped with an inquiry processing unit that transmits inquiry information regarding the user's usage of the target item to the user terminal and receives response information to the inquiry information from the user terminal, an evaluation unit that evaluates whether the user is able to provide information that will be useful for the development of the target item based on the usage of the target item indicated by the response information, a service proposal unit that selects a service that will allow the user who is evaluated as being able to provide information that will be useful for the development of the target item to further use the target item and proposes the selected service to the user, and a service change unit that changes the service to be provided to the user according to the usage of the target item by the user who is evaluated as being able to provide information that will be useful for the development of the target item. Effect of the Invention

[0007] According to the present disclosure, response information to inquiry information regarding the usage status of a target product by a user is received from a user terminal, and based on the usage status of the target product indicated by the response information, it is evaluated whether or not the user can provide information useful for the development of the target product. A service that allows the user who can provide information useful for the development of the target product to further use the target product is selected, the selected service is proposed to the user, and the service proposed to the user is changed according to the usage status by the user who can provide information useful for the development of the target product. In this way, information useful for the development of the target product can be obtained from the user, and the information processing device according to the present disclosure can obtain information for creating new value for the target product while working with the user who uses the target product. [Brief description of the drawings]

[0008] [Figure 1] 1 is a block diagram showing a configuration of an information processing system according to a first embodiment. [Diagram 2] 1 is a block diagram showing a configuration of an information processing device according to a first embodiment. [Diagram 3] 2 is a block diagram showing a configuration of a user terminal of the information processing system according to the first embodiment. FIG. [Figure 4] 1 is a block diagram showing a hardware configuration for implementing the functions of an information processing device according to a first embodiment. [Diagram 5] FIG. 11 is a schematic diagram showing an example of inquiry information for a user. [Figure 6] FIG. 2 is a schematic diagram showing an example (1) of evaluation processing by the information processing device according to the first embodiment. [Figure 7] FIG. 11 is a schematic diagram showing an example (2) of evaluation processing by the information processing device according to the first embodiment. [Figure 8] FIG. 11 is a schematic diagram showing an example (3) of evaluation processing by the information processing device according to the first embodiment. [Figure 9] FIG. 11 is a schematic diagram showing an example (4) of evaluation processing by the information processing device according to the first embodiment. [Figure 10] FIG. 11 is a schematic diagram showing an example (5) of evaluation processing by the information processing device according to the first embodiment. [Figure 11] 4 is a flowchart showing an information processing method according to the first embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0009] Embodiment 1 FIG. 1 is a block diagram showing a configuration of an information processing system 1 according to the first embodiment. In FIG. 1, the information processing system 1 is a system in which an information processing device 2 and a user terminal 3 are connected via a network 5. The network 5 is, for example, a telecommunication line including the Internet. The information processing system 1 provides a product use service for the purpose of acquiring information that serves as a reference for development for creating new value for the target product 4 while working with a user who uses the target product 4. Hereinafter, creating new value for the target product 4 while working with a user who uses the target product 4 is referred to as "co-creation." Development for co-creating new value for the target product 4 includes, for example, changing design specifications in addition to adding new functions.

[0010] A user who manages the user terminal 3 is provided with a target product 4 by an administrator who manages the information processing device 2. The target product 4 includes rental products rented to the user who manages the user terminal 3 by the administrator of the information processing device 2, and sample products provided free of charge or at a low cost, and these are all included in the target product. Rental products also include prototypes that are sold out and cannot be sold.

[0011] The target product 4 includes a tangible or intangible object. For example, a user of the user terminal 3 rents an electronic device such as a vacuum cleaner from the information processing device 2. The target product 4 may also be software downloaded from the information processing device 2 and installed by the user terminal 3. The information processing device 2 uses information on the usage status of the target product 4 acquired from the user via the user terminal 3 to evaluate a user who can provide information that can be used as a reference for development to co-create new value for the target product 4, which is a tangible or intangible object.

[0012] For example, the information processing device 2 acquires the response information to the inquiry information by transmitting inquiry information to the user terminal 3 at a predetermined timing via the network 5 and receiving the response information to the inquiry information from the user terminal 3. The information processing device 2 is a server that evaluates whether or not the user managing the user terminal 3 is a user who can provide information that is useful for the development of the target product 4, based on the usage status of the target product 4 indicated by the response information. Here, the inquiry information is information for inquiring of the user about the usage status of the target product 4, and is, for example, questionnaire information in which predetermined inquiry items are set.

[0013] When the user terminal 3 acquires the inquiry information from the information processing device 2 functioning as a server, the user terminal 3 displays the inquiry information on a display screen such as a display of the user terminal 3. For example, as shown in FIG. 5 described later, inquiry items related to the usage status of the target product 4 are displayed on the user terminal 3. The user refers to this display screen and inputs content corresponding to each item to generate answer information. The answer information is transmitted from the user terminal 3 to the information processing device 2 via the network 5.

[0014] Furthermore, the user terminal 3 may be connected to the target product 4 wirelessly or by wire, and when the user terminal 3 acquires the inquiry information, the inquiry information may be displayed on a display screen such as a display of the target product 4. For example, the user terminal 3 acquires operation history information indicating the usage status of the target product 4 from the target product 4 at a predetermined period, and automatically generates answer information using the acquired operation history information. Furthermore, the target product 4 may have a communication function and be independently connected to the network 5. Operation history information corresponding to the usage status of the target product 4 by the user is accumulated in the target product 4, and the target product 4 generates answer information using this operation history information. In this case, the answer information is transmitted from the target product 4 to the information processing device 2 via the network 5.

[0015] The information processing device 2 receives response information to the inquiry information regarding the usage status of the target product 4 by the user from the user terminal 3, and evaluates whether the user can provide information that will be useful for the development of the target product 4 based on the usage status in the response information. For example, the evaluation of whether the user can provide information that will be useful for the development of the target product 4 uses the operation status of the target product 4 by the user, the usage status of the functions of the target product 4, or the product status such as the degree of deterioration of the target product 4.

[0016] For example, the information processing device 2 is connected to an external device not shown in FIG. 1. The external device is a terminal device managed by the manufacturer of the target product 4. When the information processing device 2 evaluates a user who can provide information useful for the development of the target product 4, it outputs information indicating this user to the external device. Then, the information processing device 2 displays the answer information acquired from this user on a screen, and the external device displays the answer information acquired from the information processing device 2 on a screen. By referring to the answer information displayed on the external device, a development staff member of the manufacturer can use the answer information to create new value for the target product 4, for example, to create an improved version of the target product 4, a new use, etc.

[0017] As described above, the conventional technology described in Patent Document 1 is specialized in how to efficiently rent items based on the usage status of rental items, and does not anticipate development. For this reason, the conventional technology cannot evaluate whether a user is capable of providing information that is useful for the development of the target product 4.

[0018] The information processing device 2 selects a service for encouraging further use of the target product 4 for a user who can provide information useful for the development of the target product 4, and proposes the selected service to the user. A service for encouraging further use of the target product 4 is a service that provides some kind of benefit to the user so that the user continues to use the target product 4. For example, "a cheaper rental price," "a newer product can be rented," "a product with more functions can be rented," or "the rental period is extended without a change in price," etc.

[0019] Moreover, proposing a service means presenting the selected service so that it can be used by the user, for example, by displaying each service selectable from a service list on the user terminal 3. The user can approve the service by selecting the service he or she wishes to be provided by the information processing device 2 from the service list displayed on the user terminal 3.

[0020] For example, when an operation to select a service from a service list is performed, the user terminal 3 generates service decision information based on the operation information, the service decision information including identification information indicating the service selected by the operation and information indicating that the service has been approved by the user. The user terminal 3 transmits service decision information to the information processing device 2 via the network 5. The information processing device 2 decides on a service based on the service decision information received from the user terminal 3, and provides the decided service to the user.

[0021] Furthermore, the information processing device 2 changes the service provided to the user of the user terminal 3 according to the usage status of the user who can provide information useful for the development of the target product 4. When the usage status of the target product 4 by the user changes and it is determined that the service provided to the user up until now is not sufficient to obtain answer information according to the changed usage status, the information processing device 2 changes the service provided to the user according to the usage status indicated by the answer information according to the changed usage status.

[0022] For example, consider a case where the user increases the frequency of using a second function of the target product 4 when a first service for allowing the user to use a first function of the target product 4 is provided to the user. In this case, when the information processing device 2 determines that the use of the second function of the target product 4 is increasing based on the usage status indicated by the most recent response information, it provides the user with a service for allowing the user to use the second function of the target product 4 instead of the first service.

[0023] Unless otherwise specified, the following description will be given assuming that the information processing device 2 in the information processing system 1 is only one server. However, the functions of the information processing device 2 may all be realized by one server or may be realized by multiple servers.

[0024] Next, the information processing device 2 will be described in detail. 2 is a block diagram showing a configuration of the information processing device 2 according to Embodiment 1. As shown in FIG. 2, the information processing device 2 includes a communication unit 21, a calculation unit 22, and a storage unit . The communication unit 21 communicates with the information processing device 2 and the user terminal 3 via the network 5. For example, the communication unit 21 is a communication device capable of mobile communication using a communication method such as LTE, 3G, 4G, or 5G, and communicates with the user terminal 3 and the like connected to the network 5. The communication unit 21 may also include a short-range wireless communication means such as Bluetooth (registered trademark).

[0025] The calculation unit 22 controls the overall operation of the information processing device 2. The calculation unit 22 includes an inquiry processing unit 221, an evaluation unit 222, a service proposal unit 223, and a service change unit 224. The calculation unit 22 executes an information processing application to realize the functions of the inquiry processing unit 221, the evaluation unit 222, the service proposal unit 223, and the service change unit 224.

[0026] The storage unit 23 stores, for example, an information processing application and information used in the arithmetic processing of the arithmetic unit 22. The storage unit 23 is a storage device provided in a computer functioning as the information processing device 2, and includes storage such as a hard disk drive (HDD) or a solid state drive (SSD), or the memory 103 of Fig. 4. Note that the storage unit 23 may be provided outside the information processing device 2 as long as it is accessible by the information processing device 2.

[0027] The inquiry processing unit 221 transmits inquiry information regarding the usage status of the target product 4 by the user to the user terminal 3, and receives response information to the inquiry information from the user terminal 3. The evaluation unit 222 evaluates whether the user is capable of providing information useful for the development of the target product 4, based on the usage status of the target product 4 indicated by the response information. The service proposal unit 223 selects a service that allows the user who is evaluated as being capable of providing information useful for the development of the target product 4 to further use the target product 4, and proposes the selected service to the user. The service change unit 224 changes the service to be provided to the user who is evaluated as being capable of providing information useful for the development of the target product 4.

[0028] Fig. 3 is a block diagram showing the configuration of the user terminal 3 of the information processing system 1. As shown in Fig. 3, the user terminal 3 includes a communication unit 31, a calculation unit 32, a storage unit 33, and a display unit .

[0029] The communication unit 31 is a communication interface for communicating with other devices. The communication unit 31 is a communication device capable of mobile communication using a communication method such as LTE, 3G, 4G, or 5G, and communicates with the information processing device 2 via a network 5 (the network 5 is not shown in FIG. 3). The communication unit 31 may also include a short-range wireless communication means such as Bluetooth (registered trademark).

[0030] The calculation unit 32 controls the overall operation of the user terminal 3. For example, when an information processing application is installed in the user terminal 3, the calculation unit 32 executes the information processing application to realize a function of displaying inquiry information and generating response information to the inquiry information. Furthermore, when the information processing application is executed in the information processing device 2, the calculation unit 32 receives instructions from the information processing device 2 to realize various functions.

[0031] The storage unit 33 stores, for example, the above-mentioned information processing application and information used in the arithmetic processing of the arithmetic unit 32. The storage unit 33 is a storage device provided in a computer functioning as the user terminal 3, and includes a storage such as an HDD or SSD, or the memory 103 of Fig. 4. Note that the storage unit 33 may be provided outside the user terminal 3 as long as it is accessible by the user terminal 3.

[0032] The display unit 34 is a display device included in the user terminal 3. The display unit 34 is, for example, an LCD or an organic EL display device.

[0033] The calculation unit 32 includes a response processing unit 321 and a product information acquisition unit 322. The calculation unit 32 executes the information processing application, whereby the functions of the response processing unit 321 and the product information acquisition unit 322 are realized.

[0034] The reply processing unit 321 generates reply information in response to inquiry information received from the information processing device 2, and transmits the reply information to the information processing device 2 by the communication unit 31 via the network 5. For example, when the reply processing unit 321 acquires inquiry information from the information processing device 2 by the communication unit 31, the reply processing unit 321 generates display control information for displaying the acquired inquiry information, and displays the information on the display unit 34. The user refers to the inquiry information displayed on the display unit 34 and inputs content corresponding to each inquiry item. The reply processing unit 321 generates reply information by using the input information. The reply information is transmitted from the reply processing unit 321 to the information processing device 2 by the communication unit 31 via the network 5.

[0035] The product information acquisition unit 322 communicates with the target product 4 via the communication unit 31 and acquires operation history information indicating the usage status of the target product 4 by the user, which is stored in the target product 4. For example, the product information acquisition unit 322 acquires operation history information from the target product 4 at a predetermined period and outputs the acquired operation history information to the answer processing unit 321. The answer processing unit 321 uses the operation history information of the target product 4 to automatically generate answer information.

[0036] 4 is a block diagram showing a hardware configuration that realizes the functions of the information processing device 2. For example, the information processing device 2 has, as its hardware configuration, a communication interface 100, an input / output interface 101, a processor 102, and a memory 103. Each function of the inquiry processing unit 221, the evaluation unit 222, the service proposal unit 223, and the service change unit 224 included in the information processing device 2 is realized by executing an information processing application in this hardware configuration.

[0037] The communication interface 100 outputs data received from the user terminal 3 via the network 5 to the processor 102, and transmits data generated by the processor 102 to the user terminal 3 via the network 5. The processor 102 reads and writes data from and to the storage unit 23 via the input / output interface 101.

[0038] Programs constituting information processing applications for realizing the functions of the inquiry processing unit 221, the evaluation unit 222, the service proposal unit 223, and the service change unit 224 are stored in the storage unit 23. The processor 102 reads out the programs stored in the storage unit 23 via the input / output interface 101, loads them into the memory 103, and executes the programs loaded into the memory 103. In this way, the processor 102 realizes the functions of the inquiry processing unit 221, the evaluation unit 222, the service proposal unit 223, and the service change unit 224. The memory 103 is, for example, a RAM (Random Access Memory).

[0039] The functions of the user terminal 3 are realized by a calculation unit 32. As shown in Fig. 4, the calculation unit 32 has, as a hardware configuration, a communication interface 100, an input / output interface 101, a processor 102, and a memory 103. The functions of a response processing unit 321 and a product information acquisition unit 322 included in the calculation unit 32 are realized by this hardware configuration.

[0040] The communication interface 100 outputs data received from the information processing device 2 via the network 5 to the processor 102 by the communication unit 31, and transmits data generated by the processor 102 to the information processing device 2 via the network 5. The processor 102 controls the display of the display unit 34 via the input / output interface 101.

[0041] Next, the process performed by the information processing device 2 will be described in detail. FIG. 5 is a schematic diagram showing an example of inquiry information for a user. The inquiry information includes various items. The inquiry information shown in FIG. 5 includes the following options: "Product usage period", "Product rental history", "How to use (clean use, no cleaning, etc.)", "Usage history (use of only one function, bias in use time, etc.)", "What is desired from the product (prefer a new one, do not want it to break, want to buy, etc.)", "Providing a review on use (good points, bad points, problems, how to use, how to utilize, improvement requests, etc.)", "Dissemination of product information (dissemination of usage reviews, how to utilize, etc. on SNS, etc.)", "Usage history and review of prototypes under development", "Trial history and review of new functions under development", "Advance use history and review of pre-release products", and "User information (attributes such as age and gender, life log)".

[0042] The inquiry processing unit 221 generates display control information for displaying a list of inquiry items as shown in Fig. 5. Then, the inquiry processing unit 221 transmits this display control information to the user terminal 3 via the network 5 by the communication unit 21. The user terminal 3 displays the inquiry information on the display unit 34. In addition, the user terminal 3 may output the inquiry information to the target product 4, thereby causing the inquiry information to be displayed on the display unit of the target product 4.

[0043] The user terminal 3 generates answer information to the inquiry information, and transmits the generated answer information to the information processing device 2 via the network 5 by the communication unit 31. To generate the answer information, the user refers to the inquiry information displayed on the display unit 34, and inputs an answer corresponding to the inquiry item using an input device (not shown). Among the answers, for example, those that can be automatically input, such as the period of use, rental history, or user information for identifying the user, may be automatically input to generate the answer information.

[0044] The information processing device 2 receives answer information from the user terminal 3 via the network 5 by the communication unit 21. The evaluation unit 222 included in the information processing device 2 evaluates whether or not the user is capable of providing information useful for the development of the target product 4, based on the usage status of the target product 4 indicated by the answer information.

[0045] For example, during the rental period, the user uses the target product 4, and generates answer information including operation history information accumulated in the target product 4 and comments on the good points, bad points, or areas for improvement of the target product 4, and outputs the information to the information processing device 2. For the inquiry item "How to use," the reply information may include an image showing the external appearance of the target product 4.

[0046] When the evaluation unit 222 determines from the usage status indicated by the response information that the number of functions of the target product 4 used by the user exceeds a first threshold value or the number of characters in the review exceeds a second threshold value, the evaluation unit 222 may evaluate that the user corresponding to the response information is capable of providing information useful for the development of the target product 4. Fig. 6 is a schematic diagram showing an example (1) of evaluation processing by the information processing device 2. In Fig. 6, it is assumed that response information with many comments or detailed information on reviews using many functions is obtained as "information provided by the user".

[0047] For example, the evaluation unit 222 performs a sentence analysis of the answer information and determines that the usage status indicated by the answer information is "a review with many comments that uses many functions or detailed answers", i.e., that the number of functions of the target product 4 exceeds a first threshold or the number of characters in the review exceeds a second threshold. The first threshold is a threshold for the number of functions possessed by the target product 4. The second threshold is a threshold for the number of comments in the review. When the answer information matches these evaluation conditions, the evaluation unit 222 outputs an evaluation result of "a user who can evaluate many functions."

[0048] The service suggestion unit 223 proposes services for encouraging the user to further use the target product 4. For example, as shown in FIG. 6, the proposed services include "cheaper rental price", "rent newer items with more or more comments", "rent items with more functions", "extended rental period without price change", "change in function of rented product", "rent the next rental product at a good price (lower price), "rent higher function, longer period, etc.)", "rent products that have been rented less frequently", "pre-use of prototype products or prototype functions", and "new products or functions are proposed". In this way, services for encouraging the user to further use the target product 4 are proposed to the user who can provide information that is useful for the development of the target product 4. In this way, the information processing device 2 can obtain information for creating new value of the target product 4 while working with the user who uses the target product 4.

[0049] The evaluation unit 222 may evaluate a user who is determined to have an ideal usage procedure for the target product based on the usage situation indicated by the response information as being capable of providing information useful for the development of the target product 4. Fig. 7 is a schematic diagram showing an example (2) of evaluation processing by the information processing device 2. In Fig. 7, the response information obtained as "information provided by user" is "clean use", "use only one function", and "characteristic usage (biased use time, etc.)".

[0050] For example, the evaluation unit 222 performs a sentence analysis of the answer information and determines that the usage situation indicated by the answer information is "clean use", that is, the ideal usage procedure for the target product 4. When such answer information matches, the evaluation unit 222 outputs the evaluation results of "a user who can rent next" and "a user who can acquire know-how on clean use". Whether the target product 4 is being used neatly may be determined by performing image analysis on the image of the target product 4 included in the response information. For example, the evaluation unit 222 performs image analysis on the target product 4 shown in the video to determine whether the target product 4 is neatly used based on a change in color of the outer surface of the target product 4 or the like.

[0051] The service proposing unit 223 proposes a service that allows the user corresponding to the response information to use a function of a new target product 4 or a new product. For example, as shown by the arrow in Figure 7, services suggested for the evaluation result of "users who can also rent next" include "lower rental price" and "rent the next rental product at a good price (lower price, higher functionality, longer period, etc.)." In addition, services proposed for the evaluation result of "user who can acquire know-how for clean use" include "pre-use of prototype products or prototype functions" and "new products or functions are proposed." This allows the information processing device 2 to acquire information for creating new value for the target product 4 while working with the user who uses the target product 4.

[0052] Furthermore, the evaluation unit 222 may determine whether or not the user's use of the target product 4 is biased toward one function or a specific type of function, based on the usage situation indicated by the response information. For example, if the evaluation unit 222 determines through sentence analysis of the answer information that the usage situation indicated by the answer information is "using only one function" and "characteristic usage (such as bias in the time of use)", it outputs an evaluation result that matches this answer information, saying "a user for whom a specific type of function is sufficient."

[0053] The service proposing unit 223 proposes a service that allows the user corresponding to the response information to use a function of a new target product 4 or a new product. For example, as shown by the arrows in Figure 7, services suggested for the evaluation result of "users for whom a certain type of functionality is sufficient" include "lower rental prices," "changes in functionality of rented products," and "new products or functionality are suggested." In this way, when the use of the target product 4 is biased toward one function or a specific type of function, the service suggestion unit 223 suggests a service for further utilizing these functions to the user corresponding to the response information. This allows the information processing device 2 to obtain information for creating new value for the target product 4 while working with the user who uses the target product 4.

[0054] Fig. 8 is a schematic diagram showing an example (3) of the evaluation process by the information processing device 2. For example, as shown in Fig. 7, if the usage situation of the target product 4 by the user changes after the service is proposed, the service to be provided to the user may be changed as shown in Fig. 8. For example, when the evaluation unit 222 outputs an evaluation result that the usage state indicated by the answer information is "clean use" and "user who can rent next" for this usage state, if the target product 4 of a different type from that in the case of Fig. 7 is used, the service provided to the user is changed. The services provided to the user by the service change unit 224 are changed to "cheaper rental price", "newer items can be rented", "items with more functions can be rented", "extended rental period without change in price", "change in functions of rented product", "rent the next rental product at a good price (cheaper price, higher functions, longer period, etc.)", and "rent products that have been rented infrequently".

[0055] For example, when the usage situation indicated by the answer information changes from "uses only one function" to "uses many functions" as shown in Fig. 7 and the evaluation unit 222 outputs an evaluation result of "user who can evaluate many functions" for this usage situation, the service provided to the user is changed. The services provided to the user by the service change unit 224 are changed to "rent something with more functions", "receive recommendations on effective usage", "change in functions of rented product", "preferential use of new products or functions", "preferential use of prototype products or prototype functions", and "new products or functions are proposed".

[0056] Fig. 9 is a schematic diagram showing an example (4) of the evaluation process by the information processing device 2. For example, as shown in Fig. 7, if the usage situation of the target product 4 by the user changes after the service is proposed, the service to be provided to the user may be changed as shown in Fig. 9. For example, the evaluation unit 222 evaluates the usage situation indicated by the response information as "using only one function", and this usage situation as "a user for whom a specific type of function is sufficient" and "a user who is not satisfied with the functions of the rented product". Unlike the case of FIG. 7, for the evaluation result of "a user who is not satisfied with the functions of the rented product", the service provided to the user is changed. The service change unit 224 changes the result to "send recommendations on effective usage", "the functions of the rented product are changed", "a new product or function can be used in advance", "a prototype product or prototype function can be used in advance", and "a new product or function is proposed".

[0057] Also, as shown in Fig. 9, the evaluation unit 222 evaluates the usage situation indicated by the response information as "characteristic usage (e.g. bias in usage time)" and this usage situation as "user for whom a specific type of function is sufficient" and "user who is not satisfied with function x of the rented product". Unlike the case of Fig. 7, for the evaluation result of "user who is not satisfied with the functions of the rented product", the service provided to the user is changed. The service change unit 224 changes the result to "send recommendations for effective usage", "functions of the rented product are changed", "new products or functions can be used in advance", "prototype products or prototype functions can be used in advance", and "new products or functions are proposed".

[0058] Fig. 10 is a schematic diagram showing an example (5) of the evaluation process by the information processing device 2. For example, as shown in Fig. 7, if the usage situation of the target product 4 by the user changes after the service is proposed, the service to be provided to the user may be changed as shown in Fig. 10. For example, the evaluation unit 222 outputs evaluation results for the usage situation indicated by the response information being "provision of a review regarding use" and "user capable of evaluating many functions" and "user capable of evaluating more detailed functions". For the evaluation result of "user capable of evaluating many functions", the services provided to the user are changed. For the "user capable of evaluating many functions", the service change unit 224 changes the services to "cheaper rental prices", "newer items can be rented", and "items with more functions can be rented". Also, for each evaluation result of "user capable of evaluating more detailed functions", the services provided to the user are changed. For the "user capable of evaluating more detailed functions", the service change unit 224 changes the services to six services indicated by arrows in FIG. 10.

[0059] For example, the evaluation unit 222 changes the usage situation indicated by the response information to "transmission of product information" and outputs the evaluation results of "user capable of evaluating advertising effectiveness" and "user capable of evaluating more detailed functions" for this usage situation. In this case, the services provided to the user by the service change unit 224 are changed to the services indicated by the arrows in Fig. 10 for the evaluation results of "user capable of evaluating advertising effectiveness" and "user capable of evaluating more detailed functions."

[0060] For example, for an evaluation result of "a user who can evaluate the advertising effect," the services provided to the user are changed. The service change unit 224 changes the services for the "user who can evaluate the advertising effect" to "cheaper rental prices," "newer items available for rent," and "items with more functions available for rent." As described above, for each evaluation result of "users who can evaluate functions in more detail," the services provided to the users are changed. The service change unit 224 changes the services for "users who can evaluate functions in more detail" to six services indicated by arrows in FIG. 10.

[0061] Furthermore, the evaluation unit 222 may determine whether a preset target user has used the target product 4 based on the usage status indicated by the response information of the target user, and evaluate the target user determined to have used the target product 4 as being capable of providing information useful for the development of the target product 4. The target user is a user preset by the manufacturer as being capable of providing information useful for the development of a product. For example, a user who has previously submitted information used as a reference for the development of a product is set as the target user. The evaluation unit 222 is set with identification information of various target users corresponding to various products of the manufacturer.

[0062] The evaluation unit 222 determines whether the user is a target user based on information (identification information) indicating the user and information indicating the product used by the user, which are included in the answer information, and if the user is a target user, determines whether the product used by the user is the target product 4. When the evaluation unit 222 determines that the user corresponding to the answer information is a target user who uses the target product 4, it evaluates the user as being able to provide information that will be helpful in the development of the target product 4. In this way, the information processing device 2 can obtain information for creating new value for the target product 4 while collaborating with the user who uses the target product 4.

[0063] Next, an information processing method according to the first embodiment will be described. FIG. 11 is a flowchart showing an information processing method according to the first embodiment. First, the inquiry processor 221 transmits inquiry information about the usage state of the target product 4 by a user to the user terminal 3, and receives response information to the inquiry information from the user terminal 3 (step ST1). Next, the evaluation unit 222 evaluates whether the user is capable of providing information useful for the development of the target product 4 based on the usage status of the target product 4 indicated by the response information (step ST2). Next, the service proposal unit 223 selects a service that allows the user who is capable of providing information useful for the development of the target product 4 to further use the target product 4, and proposes the selected service to the user (step ST3). The service change unit 224 changes the services to be provided to users who can provide information useful for the development of the target product 4 (step ST4). By executing this method, the information processing device 2 can obtain information for creating new value for the target product 4 in collaboration with a user who uses the target product 4.

[0064] As described above, the information processing device 2 according to the first embodiment includes an inquiry processing unit 221 that transmits inquiry information on the usage status of the target product 4 by the user to the user terminal 3 and receives response information to the inquiry information from the user terminal 3, an evaluation unit 222 that evaluates whether the user can provide information useful for the development of the target product 4 based on the usage status of the target product 4 indicated by the response information, a service proposal unit 223 that selects a service that allows the user evaluated as being able to provide information useful for the development of the target product 4 to further use the target product 4 and proposes the selected service to the user, and a service change unit 224 that changes the service to be provided to the user according to the usage status of the user evaluated as being able to provide information useful for the development of the target product 4. In this way, the information processing device 2 can obtain information for creating new value for the target product 4 while working with the user who uses the target product 4.

[0065] In the information processing device 2 according to the first embodiment, the target product 4 is a tangible object including an electronic device. In this manner, the information processing device 2 can co-create new value for the target product 4, which is a tangible object.

[0066] In the information processing device 2 according to the first embodiment, the target product 4 is an intangible asset including software and electronic content. In this manner, the information processing device 2 can co-create new value for the target product 4, which is an intangible asset.

[0067] In the information processing device 2 according to the first embodiment, the evaluation unit 222 evaluates a user who is determined to have an ideal usage procedure for the target product 4 from the usage situation indicated by the response information as being capable of providing information useful for the development of the target product 4. The service proposal unit 223 proposes a service that allows a new function of the target product 4 or a new product to be used by the user who is evaluated as being capable of providing information useful for the development of the target product 4. The information processing device 2 can acquire information for creating new value for the target product 4 while collaborating with the user who uses the target product 4.

[0068] In the information processing device 2 according to the first embodiment, the evaluation unit 222 evaluates whether or not the user can provide information useful for the development of the target product 4, based on whether or not the use of the target product 4 by the user is biased toward one function or a specific type of function from the usage situation indicated by the response information. When it is evaluated that the use of the target product 4 is biased toward one function or a specific type of function and the user corresponding to the response information is capable of providing information useful for the development of the target product 4, the service proposal unit 223 proposes a service for further using these functions to the user corresponding to the response information. This allows the information processing device 2 to obtain information for creating new value for the target product 4 while collaborating with the user who uses the target product 4.

[0069] In the information processing device 2 according to the first embodiment, the evaluation unit 222 evaluates the user as being capable of providing information useful for the development of the target product 4 based on whether the number of functions of the target product 4 used by the user exceeds a first threshold or the number of characters in the review exceeds a second threshold from the usage status indicated by the response information. The service proposal unit 223 proposes a service for encouraging the user, who has been evaluated as being capable of providing information useful for the development of the target product 4, to further use the target product 4. In this way, the information processing device 2 can obtain information for creating new value for the target product 4 while working with the user who uses the target product 4.

[0070] In the information processing device 2 according to the first embodiment, the evaluation unit 222 determines whether or not the target user has used the target product 4 based on the usage status indicated by the preset response information of the target user, and evaluates the target user determined to have used the target product 4 as being capable of providing information useful for the development of the target product 4. This allows the information processing device 2 to obtain information for creating new value for the target product 4 while working with the user who uses the target product 4.

[0071] The program according to the first embodiment is executed by a computer, whereby the computer functions as an information processing device 2. By executing this program, it is possible to provide the information processing device 2 that acquires information for creating new value for the target product 4 in collaboration with a user who uses the target product 4.

[0072] The information processing method according to the first embodiment includes a step ST1 in which the inquiry processing unit 221 transmits inquiry information on the usage status of the target product 4 by the user to the user terminal 3 and receives answer information to the inquiry information from the user terminal 3, a step ST2 in which the evaluation unit 222 evaluates whether the user can provide information useful for the development of the target product 4 based on the usage status of the target product 4 indicated by the answer information, a step ST3 in which the service proposal unit 223 selects a service that allows the user evaluated as being able to provide information useful for the development of the target product 4 to further use the target product 4 and proposes the selected service to the user, and a step ST4 in which the service change unit 224 changes the service to be provided to the user according to the usage status of the user evaluated as being able to provide information useful for the development of the target product 4. By executing this method, the information processing device 2 can obtain information for creating new value of the target product 4 while working with the user who uses the target product 4.

[0073] Various aspects of the present disclosure are summarized below as appendices.

[0074] (Appendix 1) An information processing device that acquires information about a target product from a user terminal managed by a user who has provided the target product as a rental or sample product, an inquiry processing unit that transmits inquiry information regarding a usage status of the target product by the user to the user terminal and receives response information to the inquiry information from the user terminal; an evaluation unit that evaluates whether the user can provide information that is useful for development of the target product based on the usage status of the target product indicated by the response information; a service suggestion unit that selects a service for allowing the user who has been evaluated as being able to provide information useful for the development of the target product to further utilize the target product, and suggests the selected service to the user; a service change unit that changes a service to be provided to the user in accordance with a usage status of the target product by the user who is evaluated as being capable of providing information useful for the development of the target product, 23. An information processing apparatus comprising: (Appendix 2) The target item is a tangible object including an electronic device. 2. The information processing device according to claim 1 . (Appendix 3) The subject goods are intangible goods, including software and electronic content. 2. The information processing device according to claim 1 . (Appendix 4) The evaluation unit evaluates the user who is determined to have an ideal usage procedure for the target product based on the usage situation indicated by the response information as being capable of providing information useful for development of the target product; The service suggestion unit proposes a service for enabling the user, who is evaluated as being able to provide information useful for development of the target product, to use a new function of the target product or a new product. 4. The information processing device according to claim 1, (Appendix 5) the evaluation unit evaluates whether the user can provide information useful for development of the target product based on whether the use of the target product by the user is biased toward one function or a specific type of function from the usage status indicated by the response information; When the use of the target product is biased toward one function or a specific type of function and the user corresponding to the answer information is evaluated as being capable of providing information useful for development of the target product, the service suggestion unit suggests a service for further using these functions to the user corresponding to the answer information. 5. The information processing device according to claim 1, (Appendix 6) the evaluation unit evaluates the user as being capable of providing information useful for development of the target product based on whether the number of functions of the target product used by the user exceeds a first threshold or the number of characters in the review exceeds a second threshold from the usage status indicated by the response information; The service suggestion unit proposes a service for allowing the user who is evaluated as being able to provide information useful for development of the target product to further use the target product. 6. An information processing device according to any one of claims 1 to 5. (Appendix 7) The evaluation unit determines whether or not the target user has used the target product based on the usage status indicated by the response information of the predetermined target user, and evaluates the target user who has been determined to have used the target product as being capable of providing information useful for development of the target product. 7. The information processing device according to claim 1, (Appendix 8) A program for causing a computer to function as an information processing device according to any one of claims 1 to 7. (Appendix 9) 1. An information processing method by an information processing device that acquires information about a target product from a user terminal managed by a user who has provided the target product as a rental or sample product, comprising: an inquiry processing unit transmitting inquiry information regarding a usage status of the target product by the user to the user terminal, and receiving response information to the inquiry information from the user terminal; an evaluation unit evaluating whether the user can provide information useful for development of the target product based on a usage status of the target product indicated by the response information; a service suggestion unit selecting a service that allows the user, who has been evaluated as being capable of providing information useful for development of the target product, to further use the target product, and proposing the selected service to the user; A step of changing a service to be provided to the user, in accordance with a usage status of the target product by the user who is evaluated as being capable of providing information useful for development of the target product, by the service change unit. 23. An information processing method comprising:

[0075] Any of the components of the embodiments may be modified or omitted. [Explanation of symbols]

[0076] 1 Information processing system, 2 Information processing device, 3 User terminal, 4 Target product, 5 Network, 21, 31 Communication unit, 22, 32 Calculation unit, 23, 33 Memory unit, 34 Display unit, 100 Communication interface, 101 Input / output interface, 102 Processor, 103 Memory, 221 Enquiry processing unit, 222 Evaluation unit, 223 Service proposal unit, 224 Service change unit, 321 Response processing unit, 322 Product information acquisition unit.

Claims

1. An information processing device that acquires information about a target product from a user terminal managed by a user who has provided the target product as a rental or sample product, an inquiry processing unit that transmits inquiry information regarding a usage status of the target product by the user to the user terminal and receives response information to the inquiry information from the user terminal; an evaluation unit that evaluates whether the user is capable of providing information that is useful for development of the target product based on the usage status of the target product indicated by the response information; a service suggestion unit that selects a service for allowing the user who has been evaluated as being able to provide information useful for the development of the target product to further utilize the target product, and suggests the selected service to the user; a service change unit that changes a service to be provided to the user in accordance with a usage status of the target product by the user who is evaluated as being capable of providing information useful for the development of the target product, 23. An information processing apparatus comprising:

2. The target item is a tangible object including an electronic device.

2. The information processing apparatus according to claim 1,

3. The subject goods are intangible goods, including software and electronic content.

2. The information processing apparatus according to claim 1,

4. The evaluation unit evaluates the user who is determined to have an ideal usage procedure for the target product based on the usage situation indicated by the response information as being capable of providing information useful for development of the target product; The service proposal unit proposes a service for enabling the user, who is evaluated as being able to provide information useful for development of the target product, to use a new function of the target product or a new product.

2. The information processing apparatus according to claim 1,

5. the evaluation unit evaluates whether the user can provide information useful for development of the target product based on whether the use of the target product by the user is biased toward one function or a specific type of function from the usage status indicated by the response information; When the use of the target product is biased toward one function or a specific type of function and the user corresponding to the answer information is evaluated as being capable of providing information useful for development of the target product, the service suggestion unit suggests a service for further using these functions to the user corresponding to the answer information.

2. The information processing apparatus according to claim 1,

6. the evaluation unit evaluates the user as being capable of providing information useful for development of the target product based on whether the number of functions of the target product used by the user exceeds a first threshold or the number of characters in the review exceeds a second threshold from the usage status indicated by the response information; The service suggestion unit proposes a service for allowing the user who is evaluated as being able to provide information useful for development of the target product to further use the target product.

2. The information processing apparatus according to claim 1,

7. The evaluation unit determines whether or not the target user has used the target product based on the usage status indicated by the response information of the predetermined target user, and evaluates the target user who has been determined to have used the target product as being capable of providing information useful for development of the target product.

2. The information processing apparatus according to claim 1,

8. A program for causing a computer to function as the information processing device according to any one of claims 1 to 7.

9. 1. An information processing method by an information processing device that acquires information about a target product from a user terminal managed by a user who has provided the target product as a rental or sample product, comprising: an inquiry processing unit transmitting inquiry information regarding a usage status of the target product by the user to the user terminal, and receiving response information to the inquiry information from the user terminal; an evaluation unit evaluating whether the user can provide information useful for development of the target product based on a usage status of the target product indicated by the response information; a service suggestion unit selecting a service that allows the user, who has been evaluated as being capable of providing information useful for development of the target product, to further use the target product, and proposing the selected service to the user; A step of changing a service to be provided to the user, in accordance with a usage status of the target product by the user who is evaluated as being capable of providing information useful for development of the target product, by the service change unit.

23. An information processing method comprising:

Images