Information processor and program

Abstract

To provide a technique of supporting a revenue management which can set a proper accommodation fee while considering not only a booking curve but also other factors.SOLUTION: A booking curve creation unit 314 creates a booking curve on the basis of reservation data of an accommodation facility specified by a user. A price shift graph creation unit 315 creates a price shift graph PG on the basis of posted price data of the specified accommodation facility. A display control unit 316 displays a booking curve BC created by the booking curve creation unit 314 and the price shift graph PG created by the price shift graph creation unit 315 in conjunction with each other on a display of an accommodation facility terminal 10.SELECTED DRAWING: Figure 4

Description

[Technical field]

[0001] The present invention relates to an information processing device and a program. [Background technology]

[0002] Conventionally, there has been known a reservation system that sets multiple plans for accommodation facilities and sells the multiple plans to users. Since revenues vary greatly depending on which plans the accommodation facilities allocate their room inventory to, a lodging reservation system has been proposed that can allocate rooms to an appropriate plan depending on the room inventory situation (for example, see Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2013-30107 A Summary of the Invention [Problem to be solved by the invention]

[0004] In order to expand the profits of the accommodation business, it is important to carry out revenue management, which involves adjusting plans and room prices while comparing demand with room inventory in order to optimize sales. To carry out revenue management effectively, management dashboards are being introduced that visualize the necessary information in an intuitive and easy-to-understand way. Management dashboards display things like booking curves, which are graphs of past accommodation reservation trends, but there was a problem in that it was difficult to set appropriate accommodation prices based on the booking curve alone.

[0005] The present invention has been made in consideration of the circumstances described above, and aims to provide a revenue management support technology that makes it possible to set appropriate accommodation prices by taking into account not only the booking curve but also other factors. [Means for solving the problem]

[0006] The information processing device of the present disclosure is an information processing device that displays information related to the management of accommodation facilities, and is equipped with: a first acquisition unit that acquires reservation data indicating the reservation status of each accommodation facility; a second acquisition unit that acquires posted price data set by each accommodation facility and indicating the accommodation prices of the accommodation facility to be posted on an accommodation site; a first reception unit that accepts the designation of an accommodation facility; a first creation unit that creates, for the designated accommodation facility, a booking curve that indicates the trend in the number of room reservations for a specified period up to a specific date which is the day of accommodation based on the reservation data of the accommodation facility; a second creation unit that creates a price trend graph that indicates the trend in accommodation prices for each accommodation facility for a specified period up to the specific date based on the posted price data; and a display control unit that displays the booking curve and the price trend graph in conjunction with each other on the same screen of a display device. Effect of the Invention

[0007] According to the present invention, it is possible to set appropriate accommodation prices taking into account not only the booking curve but also other factors. [Brief description of the drawings]

[0008] [Figure 1] 1 is a diagram illustrating a configuration of an information processing system according to an embodiment of the present invention. [Diagram 2] FIG. 2 is a block diagram showing the main functions of the revenue management system. [Diagram 3] FIG. 13 is a diagram illustrating an example of a management dashboard screen. [Figure 4] 2 is a flowchart showing the overall flow of the present system. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0009] Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings. Note that the same elements are given the same reference numerals and duplicated explanations will be omitted.

[0010] [Outline of information processing system] The configuration of an information processing system 1 according to this embodiment will be described with reference to FIG. The information processing system 1 is a system that supports accommodation businesses that operate accommodation facilities, and includes an accommodation facility terminal 10, an accommodation site server 20, and a revenue management system 30.

[0011] The accommodation facility terminal 10, the accommodation site server 20, and the revenue management system 30 are connected via a communication network N. The number of the accommodation facility terminals 10, etc. is not particularly limited.

[0012] The communication network N includes a communication network capable of transmitting and receiving information between the accommodation facility terminal 10, the accommodation site server 20, and the revenue management system 30. The communication network N may be, for example, the Internet, a LAN, a dedicated line, a telephone line, an in-house network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, or a combination thereof, and may be either wired or wireless.

[0013] The accommodation facility terminal 10 is configured, for example, by a personal computer (PC), a notebook PC, or the like, and is equipped with software, a browser, and the like required to use the present system 1. The accommodation facility terminal 10 receives various services provided by the present system 1 by operating the software, browser, and the like according to instructions from, for example, a person in charge of the accommodation facility.

[0014] To explain by way of example, the accommodation facility terminal 10 is capable of transmitting reservation data indicating the reservation status of guest rooms input by a person in charge of the accommodation facility (e.g., a manager, etc.) to the revenue management system 30, and displaying on the display various information related to the management of the accommodation facility (e.g., a management dashboard of the accommodation facility) provided by the revenue management system 30. The software may be configured to be installed in the accommodation facility terminal 10, or may be configured such that some or all of the functions of the software are provided from the revenue management system 30, etc. via the communication network N (so-called SaaS (Software as a Service), etc.).

[0015] The accommodation site server 20 is a general-purpose computer that maintains and manages a site related to accommodation facilities (hereinafter, also referred to as "accommodation site" or "this site"). It may be composed of one computer or multiple computers distributed on a communication network. The accommodation site server 20 posts the facility detailed setting information provided by each accommodation facility on this site, and accepts reservations for each accommodation facility. The facility detailed setting information includes the number of guest rooms provided by each accommodation facility on this site (provided number of rooms data), the accommodation price of each room posted on this site (posted price data), and the like. In this embodiment, the minimum accommodation price is assumed as the accommodation price of each room, but other accommodation prices (for example, accommodation prices at a specified time, etc.) may also be used. The facility detailed setting information may also include information such as the room type, room facilities, options, children's rates, and individual rates during busy periods and seasons.

[0016] The accommodation site server 20 is equipped with software, a browser, etc. necessary for using the present system 1. The accommodation site server 20 operates the software, browser, etc. to transmit the facility detailed setting information provided by each accommodation facility to the revenue management system 30 periodically (or irregularly).

[0017] The revenue management system (information processing device) 30 is a system that supports the revenue management of each accommodation facility, and displays a management dashboard of the accommodation facility on each accommodation facility terminal 10 in response to a request from the accommodation facility terminal 10.

[0018] As shown in Fig. 1, the revenue management system 30 includes a control device 31 and a storage device 32. The control device 31 includes, as hardware, a CPU, memories such as ROM and RAM, an input interface, an output interface, a communication interface, and a bus connecting these. The control device 31 realizes various functions described below by the CPU executing a program stored in the ROM or the like. The storage device 32 is a hard disk drive or the like. The revenue management system 30 does not need to be composed of a single computer, and may be composed of multiple computers and storage devices distributed over the communication network N.

[0019] FIG. 2 is a block diagram showing the main functions of the revenue management system 30. As shown in FIG. 2, the functional modules include an account management unit 311 , an acquisition unit 312 , a reception unit 313 , a booking curve creation unit 314 , a price transition graph creation unit 315 , and a display control unit 316 .

[0020] The account management unit 311 manages the accounts of each user who uses the revenue management system 30 (for example, a unique ID and password given to a person in charge of an accommodation facility) and accepts logins from each account.

[0021] The acquisition unit (first acquisition unit, second acquisition unit) 312 acquires reservation data indicating the reservation status of guest rooms from each accommodation facility terminal 10, and acquires detailed facility setting information and the like from the accommodation site server 20. As already explained, the detailed facility setting information includes available slots data indicating the number of guest rooms each accommodation facility provides on this site, and listed price data indicating the minimum accommodation price of each room listed on this site. The reservation data and detailed facility setting information acquired by the acquisition unit 312 are stored in the storage device 32 in sequence.

[0022] The reception unit (first reception unit, second reception unit) 313 receives various instructions (designations) from each user to the revenue management system 30 from each accommodation facility terminal 10.

[0023] The booking curve creation unit 314, the price transition graph creation unit 315, and the display control unit 316 will be described with reference to the management dashboard screen P shown in FIG.

[0024] FIG. 3 is a diagram illustrating an example of a management dashboard screen P displayed on the display of each accommodation facility terminal 10. As shown in FIG. When the revenue management system 30 receives an instruction to display the management dashboard from each user via the accommodation terminal 10, it displays a management dashboard screen P as shown in FIG.

[0025] As shown in FIG. 3, the upper to middle sections of the management dashboard screen P display two booking curves BC that graph the pace of sales of guest rooms at accommodation facilities. A "booking curve" is a graph showing the change in the number of room reservations during a specified period leading up to the day of stay (specific date), with the vertical axis showing the number of rooms available for sale (or occupancy rate) and the horizontal axis showing the number of days remaining until the day of stay (lead time). When an accommodation facility is specified by the user, the booking curve creation unit (first creation unit) 314 creates a booking curve based on the reservation data of the specified accommodation facility.

[0026] In this embodiment, in addition to specifying the accommodation facility for which the booking curve should be created, it is possible to specify one or more specific dates for the booking curve. In the example shown in FIG. 3, "Hotel A" is specified as the accommodation facility for which the booking curve should be created, and three specific dates for the booking curve, "2022 / 08 / 04 (Thu)", "2022 / 08 / 25 (Thu)", and "2022 / 09 / 24 (Sat)", are specified. The booking curves corresponding to each specific date are displayed in different colors. This allows the user to accurately and quickly determine which booking curve corresponds to which specific date. Instead of (or in addition to) displaying each booking curve in different colors, the line type of the graph may be switched and displayed. In addition, in consideration of the user's convenience, a switching tab TB for switching between daily booking curves and monthly booking curves may be provided.

[0027] Meanwhile, a price trend graph PG showing the trend of the minimum accommodation price of each accommodation facility listed on the accommodation site is displayed at the bottom of the management dashboard screen P. As shown in Fig. 3, the display period (horizontal axis) of the price trend graph PG corresponds to the lead time (horizontal axis) of the booking curve BC. When an accommodation facility is specified by the user, the price trend graph creation unit (second creation unit) 315 creates the price trend graph PG based on the listed price data of the specified accommodation facility.

[0028] In this embodiment, in addition to specifying the user's own accommodation, one or more competing accommodations can be specified. In the example shown in FIG. 3, the user's own accommodation ("Hotel A") and four competing accommodations ("Hotel B", "Hotel C", "Hotel D", and "Hotel E") are specified. The price transition graphs corresponding to the user's own accommodation or competing accommodations are displayed in different colors. This allows the user to accurately and quickly determine which price transition graph corresponds to which accommodation. Instead of (or in addition to) displaying each price transition graph in different colors, the line type of the graph may be switched. In addition, for the user's convenience, the room type RT of the accommodation and the fee system (for example, fee for one person / fee for two people) FT may be selected.

[0029] The display control unit 316 displays the booking curve BC created by the booking curve creation unit 314 and the price transition graph PG created by the price transition graph creation unit 315 on the display of the accommodation facility terminal 10 in a linked manner.

[0030] More specifically, when an operation is performed to place the cursor on a point on either the booking curve BC or the price trend graph PG, the display control unit 316 performs control such that a guideline GL, a vertical line (vertical line) passing through that point (cursor point), is displayed on the other graph, and the intersection point where the guideline GL intersects on the other graph (i.e., the point corresponding to the cursor point) is highlighted.

[0031] For example, as shown in Fig. 3, when the user places the cursor on a specific point on the booking curve BC, the display control unit 316 displays a vertical guideline GL corresponding to this specific point on the price trend graph PG, and highlights the intersections of the guideline GL on the price trend graph PG. By checking each intersection on the highlighted price trend graph PG, the user can quickly and accurately analyze whether the minimum accommodation price for the room that he or she set at the specific point (for example, xx days before the day of accommodation) was appropriate. Furthermore, displaying the guideline GL on the graph can improve the user's visibility.

[0032] When an intersection of the guide lines GL on the graph is clicked, the value of the intersection may be displayed in a balloon. Similarly, when the user places the cursor on a specific point on the graph, the value of the specific point may be displayed in a balloon. There are no particular limitations on the method of highlighting, and the value may be enlarged or flashing, for example.

[0033] Next, the overall flow of the present system 1 will be described with reference to the flowchart shown in FIG.

[0034] The user operates the accommodation facility terminal 10 to access the revenue management system 30 and log in. When the revenue management system 30 accepts the login of the user, it displays the top screen (not shown) of the management dashboard on the accommodation facility terminal 10 (step S101). After checking the top screen, the user operates the accommodation facility terminal 10 to request the display of the accommodation facility's booking curve.

[0035] When the revenue management system 30 receives a request to display the booking curve (step S102), it retrieves reservation data and detailed facility setting information (including available slots data and listed price data) for each accommodation facility from the storage device 32 (steps S103 to S104).

[0036] The revenue management system 30 accepts the specification of the accommodation facility for which the booking curve should be displayed (step S105). As an example, the revenue management system 30 accepts the specification of the accommodation facility (for example, "Hotel A") managed by the user.

[0037] The revenue management system 30 creates a booking curve for the specified accommodation facility based on the reservation data of the accommodation facility (step S106).

[0038] Furthermore, the revenue management system 30 creates a price transition graph based on the listed price data included in the facility detailed setting information (step S107).

[0039] The revenue management system 30 displays the created booking curve BC and price transition graph PG in a linked manner on the display of the user's accommodation facility terminal 10 (step S108; see FIG. 3), and ends the process. Note that the linked display of both graphs has already been explained in detail, so it will not be described here.

[0040] As described above, according to this embodiment, the booking curve of the accommodation facility specified by the user and a price trend graph showing the trend of the minimum accommodation price of each accommodation facility listed on the accommodation site are displayed in conjunction with each other. By checking these two graphs, the user can quickly and accurately analyze whether the minimum accommodation price of the room that he or she set at a specific point (for example, xx days before the day of accommodation) was appropriate. This makes it possible to set an appropriate accommodation price by taking into account not only the booking curve but also the minimum accommodation prices of competing accommodation facilities.

[0041] The present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the scope of the present invention. Therefore, the above-described embodiment is merely illustrative in every respect, and should not be interpreted as being restrictive. For example, the above-described processing steps can be arbitrarily changed in order or executed in parallel as long as no inconsistency occurs in the processing content. In addition, in this embodiment, the case where revenue management is performed for accommodation facilities has been described, but it goes without saying that it may also be performed for food and beverage facilities such as restaurants and cooking establishments. [Explanation of symbols]

[0042] 1...information processing system, 10...accommodation terminal, 20...accommodation site server, 30...revenue management system, 31...control device, 32...storage device, 311...account management unit, 312...acquisition unit, 313...reception unit, 314...booking curve creation unit, 315...price trend graph creation unit, 316...display control unit, P...management dashboard screen, BC...booking curve, PG...price trend graph, TB...switching tab, RT...room type, FT...fee system

Claims

1. An information processing device that displays information related to the management of an accommodation facility, A first acquisition unit that acquires reservation data representing the reservation status of each accommodation facility; a second acquisition unit that acquires posted price data set by each accommodation facility, the posted price data indicating the accommodation price of the accommodation facility to be posted on the accommodation site; a first reception section for receiving the designation of accommodation facilities; a first creation unit that creates a booking curve representing a change in the number of room reservations for a specified period up to a specific date, which is the day of the stay, for a specified accommodation facility based on the reservation data of the accommodation facility; a second creation unit that creates a price transition graph showing the transition of the accommodation price for each accommodation facility during the predetermined period up to the specific date based on the published price data; a display control unit that displays the booking curve and the price transition graph on the same screen of a display device in a linked manner; An information processing device comprising:

2. The display control unit is The information processing device according to claim 1 , wherein when a point on one of the booking curve and the price transition graph is specified, a point on the other graph that corresponds to the specified point is highlighted.

3. The display control unit is 2 . The information processing device according to claim 1 , wherein when a point on either one of the booking curve or the price transition graph is specified, a vertical guide line passing through the specified point is displayed on the other graph.

4. A second reception unit that receives the designation of the specific date, The information processing apparatus according to claim 1 , wherein, when the second accepting unit accepts designation of a plurality of specific dates, the first creating unit creates the booking curve for each of the specific dates.

5. The information processing device according to claim 1 , wherein the accommodation price is a minimum accommodation price posted on the accommodation site.

6. A computer that displays information related to the management of lodging facilities, A first acquisition unit that acquires reservation data representing the reservation status of each accommodation facility; a second acquisition unit that acquires posted price data set by each accommodation facility, the posted price data indicating the accommodation price of the accommodation facility to be posted on the accommodation site; a first reception section for receiving the designation of accommodation facilities; a first creation unit that creates a booking curve representing a change in the number of room reservations for a specified period up to a specific date, which is the day of the stay, for a specified accommodation facility based on the reservation data of the accommodation facility; a second creation unit that creates a price transition graph showing the transition of the accommodation price for each accommodation facility during the predetermined period up to the specific date based on the published price data; A program for functioning as a display control unit that displays the booking curve and the price trend graph in conjunction with each other on the same screen of a display device.

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