Customer information management system

Abstract

To provide a customer information management system which supports a salesclerk so as to make an appropriate proposal to a customer.SOLUTION: A customer information management system accumulates customer information and provides the customer information in accordance with a provision request from a salesclerk terminal. Customer input data input from a customer terminal is stored as customer information and the accumulated customer information is provided to the salesclerk terminal in response to a provision request from the salesclerk terminal. The customer input data includes article placement image data 355 obtained by imaging a placement state of a customer article or a location where the customer article is to be placed. Location dimension data 356 obtained by measuring a dimension of the location where the customer article is placed, using the article placement image data 355, is stored as customer information. The article placement image data 355 and the location dimension data 356 are provided to the salesclerk terminal in accordance with a request from the salesclerk terminal. The location dimension data 356 is compared with specification dimension data of a commodity to determine whether the commodity can be placed.SELECTED DRAWING: Figure 10

Description

[Technical field]

[0001] The present invention relates to a customer information management system which accumulates customer information and provides the customer information in response to a request from a salesperson terminal. [Background technology]

[0002] When purchasing household electrical appliances (hereafter referred to as "home appliances"), furniture, etc. at a store, customers often select products while listening to the explanations of salespeople. The salespeople listen to the customer's requests and recommend appropriate products to the customer. However, if there is not enough time to talk to the customer or if the salesperson fails to listen to the customer's requests, the salesperson will suggest products based on insufficient information, and the products suggested may not be optimal for the customer. On the other hand, if the salesperson takes a long time to listen to the customer's requests thoroughly, it will take time for both the customer and the salesperson, which will have an undesirable effect on efficiency.

[0003] As one of the measures to improve this situation, devices have been proposed that allow customers to visually check the layout of products by virtually displaying the layout of the products when they are arranged in a room on a screen. For example, a model layout device described in Patent Document 1 below and an information provision device described in Patent Document 2 are known. With these devices, customers can easily determine whether or not a product meets their needs by checking the virtual layout screen. By switching between several displayed products, the customer can quickly arrive at the product they have in mind.

[0004] The model placement device described in Patent Document 1 is configured to generate a model of the interior and a model of the room contained in a plurality of captured images taken inside a room, and to place a model of a selected product within the room model, and also to place the interior model within the room model.

[0005] The information providing device described in Patent Document 2 is configured to generate a 3D model of a three-dimensional space based on image information or video information captured of a room, select furniture information suitable for the user, arrange the selected furniture in the three-dimensional space, and present to the user the three-dimensional space in which the furniture is arranged. [Prior art documents] [Patent documents]

[0006] [Patent Document 1] JP 2018-180803 A [Patent Document 2] JP 2021-103363 A Summary of the Invention [Problem to be solved by the invention]

[0007] The devices described in Patent Documents 1 and 2 both display a layout of products when virtually arranged in a room.

[0008] However, when a salesperson recommends a product to a customer, he or she must comprehensively consider not only the layout of the room in which the product is placed but also various other information to select the appropriate product for that customer. In particular, in the case of large home appliances and furniture, which require a large installation area, if a product of an appropriate size is not recommended, the product cannot be installed even after it is delivered, resulting in returns or product exchanges, which places a burden on the customer. If the salesperson asks the customer for accurate information on the installation location in order to avoid this situation, the customer will have to go back to their home, measure the dimensions of the installation location for the product, and then return to the store, which increases the burden on the customer. Furthermore, if the burden on the customer becomes too great, there is a risk that sales opportunities will be lost in some cases.

[0009] SUMMARY OF THE PRESENT EMBODIMENT An object of the present invention is to provide a customer information management system that supports salespeople so that they can make appropriate proposals to customers. [Means for solving the problem]

[0010] In order to solve such problems, the invention described in claim 1 is a customer information management system that accumulates customer information and provides the customer information in response to a request from a salesperson terminal, comprising a customer input data accepting unit that accepts customer input data input from the customer terminal, a customer information storage unit that stores the accepted customer input data as the customer information, a provision request accepting unit that accepts a request to provide the customer information from the salesperson terminal, and an information providing unit that retrieves the customer information from the customer information storage unit in response to the accepted provision request and provides it to the salesperson terminal, wherein the customer input data includes item installation image data photographed showing the installed state of a customer's item or the planned installation location of the customer's item, and when the provision request for the item installation image data included in the customer information is accepted by the provision request accepting unit, the item installation image data stored in the customer information storage unit is retrieved, and the information providing unit provides the retrieved item installation image data to the salesperson terminal.

[0011] The invention of claim 2, in addition to the configuration described in claim 1, is characterized in that it further comprises an installation location dimension measurement unit that measures the dimensions of the installation location of the customer item using the item installation image data, and when the customer input data receiving unit receives the item installation image data, the installation location dimension measurement unit measures the dimensions of the installation location using the received item installation image data, and the installation location dimension data, which is the measured dimensions of the installation location, is stored in the customer information storage unit as the customer information, and when the provision request for the item installation image data is received by the provision request receiving unit, the installation location dimension data stored in the customer information storage unit is retrieved, and the information providing unit provides the installation location dimension data together with the item installation image data to the salesperson terminal.

[0012] The invention of claim 3 is characterized in that, in addition to the configuration described in claim 2, the customer input data includes delivery route image data photographed from the entrance of the customer's building to the installation location of the customer's goods, and when the provision request receiving unit receives the provision request for the delivery route image data included in the customer information from the salesperson terminal, the delivery route image data stored in the customer information storage unit is retrieved, and the information providing unit provides the retrieved delivery route image data to the salesperson terminal.

[0013] The invention of claim 4, in addition to the configuration described in claim 3, is characterized in that it further comprises a delivery route spatial shape measurement unit that uses the delivery route image data to measure the delivery route spatial shape that forms the delivery route, and when the customer input data receiving unit receives the delivery route image data, the delivery route spatial shape measurement unit measures the delivery route spatial shape using the received delivery route image data, and the delivery route spatial shape data, which is the measured delivery route spatial shape, is stored in the customer information storage unit as the customer information, and when the provision request for the delivery route image data is received by the provision request receiving unit, the delivery route spatial shape data stored in the customer information storage unit is extracted, and the information providing unit provides the delivery route spatial shape data together with the delivery route image data to the salesperson terminal.

[0014] The invention of claim 5, in addition to the configuration described in claim 4, further comprises a product information storage unit in which specification dimension data or required delivery dimension data of a product and a product identification number are pre-stored, a product identification number receiving unit for receiving the product identification number, and a product installation determination unit for comparing the installation location dimension data and / or the delivery route spatial shape data with the specification dimension data or the required delivery dimension data of the product to determine whether the product can be installed at the installation location of the customer's goods, wherein when the product identification number input from the salesperson terminal is received by the product identification number receiving unit, the specification dimension data or the required delivery dimension data of the product corresponding to the received product identification number is retrieved from the product information storage unit, and the product installation determination unit uses the retrieved specification dimension data or the required delivery dimension data of the product to determine whether the product corresponding to the product identification number can be installed at the installation location of the customer's goods.

[0015] The invention of claim 6 is characterized in that, in addition to the configuration described in claim 5, the customer input data includes at least one of life event data, preferred brand data, product purchase history data, budget data, data on time spent in a store, customer building data, and data on owned items of the customer, and when the request for provision of the customer information is accepted by the provision request accepting unit, the customer information stored in the customer information storage unit is extracted, and the information providing unit provides the extracted customer information to the salesperson terminal.

[0016] The invention of claim 7, in addition to the configuration described in claim 6, further comprises an in-store floor map information storage unit in which in-store floor map information is pre-stored, a customer terminal location information receiving unit which receives location information of the customer terminal sent from the customer terminal, and a store stay data measurement unit which uses the location information of the customer terminal received by the customer terminal location information receiving unit and the store floor map information stored in the in-store floor map information storage unit to measure a store stay time which is a measurement of the stay time of the customer terminal in the store and / or a product floor stay time which is a measurement of the stay time of the customer terminal on the product floor in the store, wherein store collected data including the store stay time and / or the product floor stay time is stored in the customer information storage unit as the customer information, and when a request for provision for the store stay time and / or the product floor stay time included in the customer information is received by the provision request receiving unit, the store stay time and / or the product floor stay time stored in the customer information storage unit are retrieved, and the information provision unit provides the retrieved store stay time and / or product floor stay time to the salesperson terminal.

[0017] The invention of claim 8, in addition to the configuration of claim 7, further comprises a store settlement information receiving unit that receives store settlement information including a product identification number and a purchase amount of a purchased product, sent from a store settlement terminal, wherein the store collected data includes the store settlement information received by the store settlement information receiving unit, the received store settlement information is stored in the customer information storage unit as the customer information, and when the provision request receiving unit receives the store settlement information included in the customer information, the store settlement information stored in the customer information storage unit is retrieved, and the information providing unit provides the retrieved store settlement information to the salesperson terminal.

[0018] The invention of claim 9 is characterized in that, in addition to the configuration described in claim 8, it further comprises a useful information issuing unit that issues customer useful information, which is information useful to customers, and the customer useful information issued by the useful information issuing unit is sent to the customer terminal.

[0019] The invention of claim 10 is characterized in that, in addition to the configuration described in claim 9, the useful information issuing unit includes a coupon issuing unit that issues coupons including discount coupons for discounting product prices, the customer useful information includes the coupons issued by the coupon issuing unit, and the issued coupons are set to a usable state on the condition that the customer input data is accepted by the customer input data accepting unit.

[0020] The invention of claim 11 is characterized in that, in addition to the configuration described in claim 9, the useful information issuing unit includes a customer support information issuing unit that issues customer support information including information useful when purchasing a product and / or product advertising information, the customer useful information includes the customer support information issued by the customer support information issuing unit, and the customer support information issued by the customer support information issuing unit is sent to the customer terminal.

[0021] The invention of claim 12, in addition to the configuration of claim 10 or 11, further comprises a customer tendency classification unit that classifies customer tendencies based on the customer information stored in the customer information storage unit, the customer tendencies classified by the customer tendency classification unit are stored in the customer information storage unit as the customer information, and when the provision request for the customer tendency included in the customer information is accepted by the provision request accepting unit, the customer tendency stored in the customer information storage unit is extracted, and the information providing unit provides the extracted customer tendency to the salesperson terminal.

[0022] The invention of claim 13, in addition to the configuration described in claim 12, is characterized in that it further comprises a customer information item screen configuration unit that configures a customer information item screen that displays data items included in the customer information on the salesperson terminal, and the customer information item screen configuration unit is configured to change the order of the data items arranged on the customer information item screen depending on the customer information or the type of product stored in the customer information storage unit.

[0023] The invention according to claim 14 is characterized in that, in addition to the configuration described in claim 13, it further comprises a recommended product selection unit that selects recommended products based on the customer information stored in the customer information storage unit.

[0024] The invention of claim 15 is characterized in that, in addition to the configuration described in claim 6, the product purchase history data includes record data of products purchased in the past and / or record data of services contracted in the past. Effect of the Invention

[0025] According to the invention of claim 1, the product installation image data, which is an image of the installed state of the customer's product or the planned installation location of the customer's product, is provided to the salesperson terminal, so that the salesperson can judge whether the product can be installed by referring to the product installation image data. In this way, information is provided to support the salesperson so that they can propose appropriate products to the customer. In addition, the time required for interviewing the customer to obtain information about the customer can be shortened.

[0026] According to the invention of claim 2, the installation location dimension data, which is the dimension of the installation location of the customer's item, is provided to the salesperson terminal, so that the salesperson can judge whether the product can be installed by referring to the installation location dimension data. In this way, information is provided to support the salesperson so that he or she can propose an appropriate product to the customer.

[0027] According to the invention of claim 3, image data of the delivery route from the entrance of the customer's building to the installation location of the customer's goods is provided to the salesperson terminal, so that the salesperson can judge whether the goods can be installed by referring to the delivery route image data. In this way, information is provided to support the salesperson so that he or she can propose appropriate goods to the customer.

[0028] According to the invention of claim 4, data on the spatial shape of the delivery route that defines the delivery route is provided to the salesperson terminal, so that the salesperson can refer to the data on the spatial shape of the delivery route to determine whether the product can be placed. In this way, information is provided to support the salesperson so that he or she can propose appropriate products to the customer.

[0029] According to the invention of claim 5, the installation location dimension data and / or the delivery route spatial shape data are compared with the product specification dimension data or the delivery required dimension data to determine whether the product can be installed at the installation location of the customer's goods. Based on the result of this determination, the salesperson can determine whether the product can be installed. In this way, the salesperson can be supported to propose appropriate products to the customer.

[0030] According to the invention of claim 6, the customer information includes at least one of the following data: life event data, favorite brand data, product purchase history data, budget data, store stay time data, customer building data, and customer item data, and the customer information is provided to the salesperson terminal, so that the salesperson can suggest appropriate products to the customer by referring to the customer information. Also, the time required for listening to obtain the customer information can be reduced.

[0031] According to the invention of claim 7, the location information of the customer terminal and the floor map information in the store are used to measure the store visit dwell time, which is a measurement of the time the customer terminal spends in the store, and the merchandise floor dwell time, which is a measurement of the time the customer terminal spends on the merchandise floor in the store, and these are stored as customer information. Objective store dwell time data can be collected without relying on input from the customer. Also, the strength of the customer's desire to purchase can be inferred by referring to the store visit dwell time, and the merchandise floor dwell time can be recommended to the customer in question.

[0032] According to the invention of claim 8, the store settlement information including the product identification number and purchase amount of the purchased product sent from the store settlement terminal is stored as customer information. Objective product purchase history data can be collected without relying on input from the customer. Also, by referring to the store settlement information, it is possible to estimate the timing of replacement of purchased products and the customer's product selection tendency.

[0033] According to the invention of claim 9, customer useful information, which is information useful to the customer, is issued and notified to the customer, so that the notification of this customer useful information triggers the customer to input customer input data.

[0034] According to the invention of claim 10, the coupon is set to be available on condition that customer input data is input, so that customers who want a coupon are motivated to input customer input data.

[0035] According to the invention of claim 11, customer support information including information useful when purchasing a product and / or product advertising information is issued and notified to the customer, so that the notification of this customer support information prompts the customer to input customer input data.

[0036] According to the invention of claim 12, customer trends are classified based on customer information. By referring to the customer trends, a salesperson can suggest products suitable for the customer.

[0037] According to the invention of claim 13, the customer information item screen displayed on the salesperson terminal for inputting a request for customer information is configured so that the order of data items included in the customer information changes according to the customer information or the type of product stored in the customer information storage unit. This allows the salesperson to easily recognize data items with high importance, and by referring to those data items, it becomes possible to make proposals that are appropriate for the customer.

[0038] According to the invention of claim 14, since recommended products are selected based on customer information, salespeople can smoothly suggest products to customers.

[0039] According to the invention of claim 15, recorded data of products previously purchased by a customer and / or recorded data of services previously contracted by the customer are provided to a salesperson terminal, so that the salesperson can suggest appropriate products and services to the customer by referring to the recorded data. [Brief description of the drawings]

[0040] [Figure 1] 1 is a schematic block diagram illustrating a customer information management system according to an embodiment of the present invention. [Diagram 2] 2 is a schematic functional block diagram of a customer information management server according to the embodiment. FIG. [Diagram 3] FIG. 2 is a diagram showing examples of items constituting customer information according to the embodiment. [Figure 4] 2 is a diagram showing an example of a floor map composed of in-store floor map information stored in a customer information management server in accordance with the embodiment. FIG. [Diagram 5] 2 is a schematic functional block diagram of a customer terminal according to the embodiment. FIG. [Figure 6] 13A and 13B show examples of a customer input screen displayed on a customer terminal in accordance with the embodiment, where (a) shows before item installation image data is input, and (b) shows after item installation image data is input. [Figure 7] A figure showing an example of screen transitions between a coupon issuance screen and a customer input screen displayed on a customer terminal in this embodiment, where (a) and (e) are the coupon issuance screen, and (b) to (d) are the customer input screens. [Figure 8] FIG. 11 shows an example of screen transitions between a customer input screen and a coupon issuance screen displayed on a customer terminal in accordance with the embodiment, where (a) to (d) and (f) are customer input screens, and (e) is a coupon issuance screen. [Figure 9] 2 is a schematic functional block diagram of a salesperson terminal according to the embodiment; FIG. [Figure 10]13A and 13B show examples of customer information screens displayed on a salesperson terminal in accordance with the embodiment, where (a) is a screen displaying product purchase history data, and (b) is a screen displaying item installation image data. [Figure 11] 11A to 11D are diagrams showing examples of screen transitions between a customer information provision screen and a customer information item screen displayed on a salesperson terminal in accordance with the embodiment, where (a), (c), and (e) are customer information provision screens, and (b) and (d) are customer information item screens. [Figure 12] 13 is a diagram showing another example of a customer information item screen displayed on the salesperson terminal according to the embodiment. FIG. [Figure 13] 2 is a schematic functional block diagram of an administrator terminal according to the embodiment. FIG. [Figure 14] FIG. 2 is a schematic functional block diagram of a beacon terminal according to the embodiment. [Figure 15] 2 is a schematic functional block diagram of a store settlement terminal according to the embodiment. FIG. [Figure 16] This is a diagram showing the operational flow of the customer information management system of the same embodiment, and shows the flow from customer input data from the customer terminal to the customer information management server being stored as customer information, and the flow of providing the customer information to the salesperson terminal. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0041] An embodiment of the present invention will be described with reference to FIGS. 1 to 16. FIG.

[0042] FIG. 1 is a schematic block diagram showing a customer information management system 1 according to an embodiment of the present invention. The customer information management system 1 includes a customer information management server 2 that stores customer information 330 and provides the customer information 330 to a requester in response to an external request, a plurality of customer terminals 31, 32, . . . 3 owned by a plurality of customers, n A store 8 that sells home appliances, furniture, etc. has a plurality of salesperson terminals 41, 42, . . . 4 owned by a plurality of salespersons. j, an administrator terminal 5 operated by an administrator, and a plurality of beacon terminals 61, 62, . . . 6 installed in a store 8 and transmitting beacon signals to which location information is added. m A store settlement terminal 7 having a cash register function is connected via a network 9 such as the Internet.

[0043] Here, customer terminals 31, 32,...3 n Except when it is necessary to emphasize that there are multiple n The customer terminal 3 is the representative terminal. Similarly, the salesperson terminals 41, 42, . . . 4 j Except when it is necessary to emphasize that there are multiple j The beacon terminals 61, 62, . . . 6 are represented by the symbol 4 (salesperson terminal 4). m Regarding the beacon terminals 61, 62, . . . 6, except when it is necessary to emphasize that they are multiple, m The beacon terminals 61, 62, . . . 6 are represented by the symbol 5 (beacon terminal 6). m Although it depends on the size of the store 8, about 100 units are often installed in the store 8. When a customer carrying a customer terminal 3 enters the store 8, the customer terminal 3 receives a beacon signal transmitted from the beacon terminal 6 and acquires location information. By acquiring the location information, the customer terminal 3 displays the name of the store 8 that the customer has entered and the customer's current location within the store floor.

[0044] In the following description, it is assumed that store 8 sells home appliances.

[0045] As an overview of the operation of the customer information management system 1, the customer input data 350 input by the customer using the customer terminal 3 is received by the customer information management server 2 and stored as customer information 330. When the customer is in the store 8, the location information of the customer terminal 3 is sent to the customer information management server 2 and stored as store stay data 371 included in the customer information 330. When the customer purchases a product at the store 8, the store settlement information is sent from the store settlement terminal 7 to the customer information management server 2 and stored as the customer information 330. When the customer information management server 2 receives a request for providing the customer information 330 transmitted from the salesperson terminal 4 operated by the salesperson, the customer information 330 corresponding to the request is extracted and provided to the salesperson terminal 4 that is the request source. The salesperson checks the customer information 330 displayed on the salesperson terminal 4, consults with the customer, and proposes an appropriate product. By referring to the customer information 330 displayed on the salesperson terminal 4, the time required to ask the customer is shortened, and efficiency is improved.

[0046] FIG. 2 is a schematic functional block diagram of the customer information management server 2. As shown in FIG.

[0047] This customer information management server 2 comprises a control unit 20, a customer identification information receiving unit 21, a customer input screen providing unit 22, a customer input data receiving unit 23, an installation location dimension measuring unit 24, a delivery route spatial shape measuring unit 25, a customer information storage unit 26, a store floor map information storage unit 200, a customer terminal position information receiving unit 201, a store stay data measuring unit 202, a store settlement information receiving unit 204, a customer tendency classification unit 205, a target product type receiving unit 210, a customer information item screen configuration unit 211, a customer information item display unit 212, a customer information item display unit 213, a customer information item display unit 214, a customer information item display unit 215, a customer information item display unit 216, a customer information item display unit 217, a customer information item display unit 218, a customer information item display unit 219, a customer information item display unit 220, a customer information item display unit 221, a customer information item display unit 222, a customer information item display unit 223, a customer information item display unit 224, a customer information item display unit 225, a customer information item display unit 226, a customer information item display unit 227, a customer information item display unit 228, a customer information item display unit 229, a customer information item display unit 230, a customer information item display unit 231, a customer information item display unit 232, a customer information item display unit 233, a customer information item display unit 234, a customer information item display unit 235, a customer information item display unit 236, a customer information item display unit 237, a customer information item display unit 238, a customer information item display unit 239, a customer information item display unit 240, a customer information item display unit 241, a customer information item display unit 242, a customer information item display unit 243, a customer information item display It is configured to include a surface providing unit 212, a provision request receiving unit 213, an information providing unit 214, a product information receiving unit 220, a product information storage unit 221, a product identification number receiving unit 222, a product installation determination unit 223, an installation determination result providing unit 224, a recommended product selecting unit 230, a coupon issuing unit 240 (useful information issuing unit 244), a coupon issuing screen providing unit 241, a customer support information issuing unit 242 (useful information issuing unit 244), a customer support information screen providing unit 243 and a communication unit 270. This customer information management server 2 uses a server device, a PC (Personal Computer) or the like.

[0048] The control unit 20 is configured to include a CPU (Central Processing Unit) (not shown), an auxiliary storage device which is a non-volatile storage device, and a RAM (Random Access Memory) which is a volatile memory. The CPU executes programs, performs arithmetic processing, and controls each element constituting the customer information management server 2. The auxiliary storage device stores programs executed by the CPU, registered data, etc., and may be an HDD (Hard Disk Drive) or SSD (Solid State Drive). The RAM is used as a work area for the CPU to execute programs and perform arithmetic processing.

[0049] The customer identification information receiving unit 21 receives customer identification information 340, which is information for identifying a customer. The customer identification information 340 includes information that can uniquely identify a customer, such as a customer ID (Identification). Using the customer ID, etc. received by the customer identification information receiving unit 21, the customer information 330, etc. of the customer is extracted.

[0050] The customer input screen providing unit 22 provides a screen for the customer to input customer input data 350 using the customer terminal 3. The customer input screen 320 provided by this customer input screen providing unit 22 is displayed on the customer terminal 3, and the customer inputs data via this screen.

[0051] The customer input data receiving unit 23 receives customer input data 350 input to the customer terminal 3 and sent out.

[0052] The customer input data 350 includes life event data 363, preferred brand data 364, product purchase history data 360, budget data 365, store stay time data 366, customer building data 367, customer item data 351, and the like.

[0053] The life event data 363 is data indicating major events that occur in life, such as employment, transfer, marriage, house purchase, birth of a child, and child's further education. The favorite brand data 364 is data indicating a favorite manufacturing company or sales company. The product purchase history data 360 is record data of products purchased by the customer in the past. For example, a QR code (registered trademark) printed on a receipt may be photographed by the customer terminal 3, and information on the purchased product recorded in the QR code may be read. The customer may also manually input the information. The budget data 365 is data indicating the budget desired by the customer. The stay time data in the store 8 is data indicating the average stay time in the store 8 recognized by the customer. The customer building data 367 is data indicating the customer's building, such as whether the building is owned or rented, the type of building (reinforced concrete or wood), the number of floors of the building, the number of floors of the customer's residence, the presence or absence of an elevator, the size of the room, etc. The customer building data 367 may also include the communication environment, etc. The customer's owned goods data 351 is data on products currently in use, such as refrigerators, washing machines, and air conditioners. Specifically, the data includes the model, manufacturer, and purchase date of the products owned (customer's owned goods).

[0054] The customer goods data 351 held also includes goods installation image data 355 in which the installed state of the customer goods or the planned installation location of the customer goods is photographed, and delivery route image data 357 in which the delivery route from the entrance of the customer's building to the installation location of the customer goods is photographed. The delivery route image data 357 may be composed of a plurality of still images along the delivery route, or may be composed of a video.

[0055] A customer's goods are goods or products that a customer owns, and if the customer does not own the goods or products, they are goods or products that the customer plans to own or may own in the future. Customer goods may also include not only goods or products, but also services such as communication services provided by a mobile phone company with which the customer has a contract or an Internet provider with which the customer is subscribed. Services also include subscriptions, regular purchases, and subscriptions that allow the customer to use content by paying a regular fee.

[0056] When services are targeted as customer goods, data on currently contracted or subscribed services is included as customer goods data 351. Specifically, the data includes the contents of communication services such as mobile phones and the Internet, the contracted company, the contracted communication service plan, the contract date, and the like.

[0057] The installation location dimension measuring unit 24 measures the dimensions of the installation location of the customer item using the item installation image data 355. The measurement of the dimensions of the installation location may be performed, for example, by forming a stereo camera with multiple cameras (imaging unit 35) provided in the customer terminal 3, simultaneously capturing the item installation image data 355 with the multiple cameras, and calculating the dimensions based on the principle of stereo vision, which is a well-known technology, based on the positional relationship between the multiple cameras. A ToF (Time of Flight) sensor may be used to measure the distance to the installation location, and the dimensions of the installation location may be measured based on the focal length of the optical system of the imaging unit 35 built into the customer terminal 3. In addition, a ruler with a printed scale may be attached to the installed customer item or placed at the planned installation location, an image may be captured including the ruler, and the dimensions of the installation location may be measured based on the scale of the ruler shown in the image. Also, the dimensions of the installation location may be measured by calculating the photographing coordinates (photographing position) using a GPS (Global Positioning System) module built into the customer terminal 3 that photographs the item installation image data 355, and applying the principle of triangulation based on the photographing coordinates of the item installation image data 355 photographed at multiple positions. Also, the dimensions of the installation location may be measured by inputting the distance between the customer terminal 3 and the installed customer item or the distance to the planned installation location based on the focal length of the optical system of the imaging unit 35 built into the customer terminal 3. In this way, measurements can be made using existing technology. Also, the dimensions of the installation location of the customer item may be measured from the item installation image data 355 by incorporating commercially available software.

[0058] In addition, by detecting characters from the photographed image of the product, the model number of the product and the like may be read, and dimensions may be obtained from the product's specification data, etc. The manufacturer and model number of the product can be read from the brand name or product name printed on the surface of the product, or from the character information displayed on the nameplate.

[0059] In addition to the dimensions of the installation location, data on the shape of the power outlet and plug may be detected and stored. In this case, the data on the shape of the power outlet and plug is provided upon a request from the salesperson terminal 4.

[0060] When the customer input data accepting unit 23 accepts the item installation image data 355, the installation location dimension measuring unit 24 measures the dimensions of the installation location using the accepted item installation image data 355, and installation location dimension data 356, which is the measured dimensions of the installation location, is stored in the customer information memory unit 26 as customer information 330.

[0061] The carry-in route spatial shape measuring unit 25 measures the carry-in route spatial shape forming the carry-in route using the carry-in route image data 357. The carry-in route spatial shape may be a three-dimensional shape constituting a three-dimensional space of the carry-in route along the carry-in route, or may be a collection of continuous cross-sectional shapes of the carry-in route space along the carry-in route. The cross-sectional shape of the carry-in route space may be determined by the width dimension and height dimension of each cross-section. As a measurement method, for example, a stereo camera may be configured with multiple cameras (imaging unit 35) provided on the customer terminal 3, and measurement may be performed based on the principle of stereo vision. Measurement may be performed using a distance measured using a ToF sensor. The three-dimensional shape of the carry-in route space and the cross-sectional shape of each cross-section may be calculated based on the dimensions of the installation location of the customer's item measured by the installation location dimension measuring unit 24. Alternatively, multiple rulers with printed scales may be placed along the delivery route, and an image may be taken including the rulers, and the three-dimensional shape and cross-sectional shape of the delivery route space may be measured based on the scales of the rulers shown in the image. Alternatively, the GPS module built into the customer terminal 3 may be used to calculate the photographing coordinates, and measurements may be made by applying the principle of triangulation based on the photographing coordinates of the delivery route image data 357 photographed at multiple positions. Alternatively, measurements may be made based on the focal length of the optical system of the imaging unit 35 built into the customer terminal 3. The three-dimensional shape and cross-sectional shape of the delivery route space can be measured using existing technology, and measurements may be made from the delivery route image data 357 using commercially available software.

[0062] In addition, instead of the measurement values ​​for each cross section, the minimum cross-sectional shape formed by the minimum horizontal value and minimum height value of the cross section of the loading route space may be used as the cross-sectional shape of the loading route space.

[0063] When the customer input data receiving unit 23 receives the delivery route image data 357, the delivery route spatial shape measuring unit 25 measures the delivery route spatial shape using the received delivery route image data 357, and the delivery route spatial shape data 358, which is the measured delivery route spatial shape, is stored in the customer information storage unit 26 as customer information 330.

[0064] The customer information storage unit 26 stores the customer input data 350 accepted by the customer input data accepting unit 23 as customer information 330.

[0065] 3 is a diagram showing an example of items constituting customer information 330. Customer information 330 includes customer identification information 340, customer input data 350, store collected data 370, customer tendency data 387, and coupon registration data 390. Customer identification information 340 includes customer ID, password, name, address, telephone number, date of birth, and gender, and customer input data 350 includes customer goods data 351 owned by the customer, product purchase history data 360, life event data 363, favorite brand data 364, budget data 365, store stay time data 366, and customer building data 367. Coupon registration data 390 includes coupon contents, a valid / invalid flag indicating whether the coupon is valid or invalid, and an expiration date.

[0066] The customer goods data 351 held includes the model, manufacturer, purchase date, goods installation image data 355, installation location dimension data 356, delivery route image data 357, and delivery route spatial shape data 358. When a service is the target of the customer goods, the customer goods data 351 held includes the contents of communication services such as mobile phones and the Internet, the contracted company, the contracted communication service plan, the contract date, and the like.

[0067] Product purchase history data 360 includes product code (product identification number), store code, quantity, and purchase date. This product purchase history data 360 may hold not only record data of products that the customer has purchased in the past, but also record data of services that the customer has previously contracted or subscribed to. If the subject is a service rather than a product, this product purchase history data 360 includes the contract store code, contract service code, contract amount, contract plan, contract date, etc.

[0068] The store collected data 370 is data that is automatically entered based on the location information of the customer terminal 3 and the store settlement information sent from the store settlement terminal 7, and is accumulated as customer information 330, and includes store stay data 371 and store product purchase history data 380.

[0069] The store stay data 371 is composed of data calculated using the location information of the customer terminal 3 and the store floor map information, and includes a store visit time 372 composed of the time of entering the store 8 and the time of leaving the store 8. It also includes a store visit stay time 374 which is a measurement of the stay time of the customer terminal 3 in the store 8, and a product floor stay time 375 which is a measurement of the stay time of the customer terminal 3 on each product floor in the store 8.

[0070] The store product purchase history data 380 is composed of a purchase store code 381, a purchased product code 382 (product identification number of the purchased product), a purchase quantity 383, a purchase amount 384, a purchase date and time 385, etc., contained in the store payment information sent from the store payment terminal 7.

[0071] Furthermore, when a customer completes procedures such as signing up for a mobile phone contract or signing up for the Internet at that store 8, the store settlement information sent from the store settlement terminal 7 includes the contract store code where the contract or subscription procedures were completed, the contract service code (corresponding to the "product identification number of the purchased product") indicating the content of the communication service such as the mobile phone or the Internet, the contract amount, the contract plan, the contract date, etc. When the subject is a service rather than a product, the store product purchase history data 380 is composed of the contract store code, contract service code (corresponding to the "product identification number of the purchased product"), the contract amount, the contract plan, the contract date, etc., which are included in the store settlement information.

[0072] The customer tendency data 387 is the customer tendency of the customer classified based on the data accumulated as the customer information 330 .

[0073] Coupon registration data 390 stores registration information for coupons. Types of coupons include discount coupons that discount product prices. An issued coupon is stored in customer information 330 as coupon registration data 390, but immediately after it is issued, it is set to an invalid state, i.e., the coupon cannot be used. On the condition that a customer inputs customer input data 350 from the customer terminal 3 and the input customer input data 350 is accepted by the customer information management server 2, the issued coupon is set to a valid state, i.e., a usable state.

[0074] When the customer information 330 includes multiple pieces of customer item data 351, product purchase history data 360, store stay data 371, store product purchase history data 380, and coupon registration data 390, these multiple pieces of data are stored as a single set of customer information 330.

[0075] 2 stores store floor map information in advance. This store floor map information includes location information (latitude, longitude) of the store 8, location information (latitude, longitude) of each product floor in the store 8, and information on products handled on each product floor. The store floor map information is sent from the manager terminal 5 to the customer information management server 2 and stored in the store floor map information storage unit 200.

[0076] Fig. 4 is a diagram showing an example of a floor map composed of in-store floor map information. The floor map shown in Fig. 4 is drawn based on the products handled on each product floor, such as refrigerators, washing machines, televisions, audio equipment, air conditioners, vacuum cleaners, cooking appliances, beauty appliances, household appliances, games, seasonal appliances, etc., and the location information of each product floor.

[0077] 2 receives the location information of the customer terminal 3 sent from the customer terminal 3. As the location information of the customer terminal 3, location information obtained by the GPS module 39 provided in the customer terminal 3, or location information obtained by receiving a beacon signal from the beacon terminal 6 when the customer is inside the store 8 is used.

[0078] The store stay data measurement unit 202 uses the location information of the customer terminal 3 received by the customer terminal location information receiving unit 201 and the store floor map information stored in the store floor map information storage unit 200 to measure store visit stay time 374, which is a measurement of the stay time of the customer terminal 3 within the store 8, and product floor stay time 375, which is a measurement of the stay time of the customer terminal 3 on each product floor within the store 8.

[0079] The store stay time 374 and product floor stay time 375 measured by the store stay data measurement unit 202 are stored as customer information 330.

[0080] The store settlement information receiving unit 204 receives store settlement information sent from the store settlement terminal 7, which includes a purchased item code 382 (item identification number of the purchased item), a purchase amount 384, and a purchase date and time 385 of the purchased item.

[0081] The store collected data 370 shown in FIG. 3 includes store product purchase history data 380 configured from data included in the store settlement information received by the store settlement information receiving unit 204, and is stored in the customer information storage unit 26 as customer information 330.

[0082] 2 classifies customer tendencies based on customer information 330 stored in customer information storage unit 26. For example, customer tendencies are classified into one of categories such as high functionality orientation, price emphasis, brand emphasis, new product orientation, short replacement cycle, limited edition item orientation, and design emphasis. The customer tendencies classified by customer tendency classification unit 205 are stored in customer information storage unit 26 as customer information 330.

[0083] The customer tendency classification unit 205 may refer to the product purchase history data 360 and the store product purchase history data 380 included in the customer information 330, and classify the customer as "high-function-oriented" if the purchase of relatively expensive high-function products accounts for a predetermined ratio or more, or the budget data 365 is higher than the average price of the products. Also, the product purchase history data 360 and the store product purchase history data 380 may refer to the product purchase history data 360 and the store product purchase history data 380, and classify the customer as "price-oriented" if the purchase of low-priced products accounts for a predetermined ratio or more, or the budget data 365 is lower than the average price of the products. Furthermore, the product purchase history data 360 and the store product purchase history data 380 may refer to the product purchase history data 360 and the store product purchase history data 380, and classify the customer as "brand-oriented" if there is a bias in the brands of purchased products or if the customer is registered in the preferred brand data 364. Furthermore, the customer may be classified as "new product-oriented" if the customer frequently purchases new products based on the past purchase history. Also, when a customer is found to have a higher frequency of product replacement than the average product replacement cycle by referring to the product purchase history data 360 or the store product purchase history data 380, the customer may be classified as having a "short replacement cycle." Furthermore, when a customer's past purchase history shows that he or she frequently purchases limited edition products, the customer may be classified as having a "limited edition orientation." Furthermore, when a customer's past purchase history shows that he or she frequently purchases products with sophisticated designs or products with distinctive designs, the customer may be classified as having a "design emphasis."

[0084] The target product type receiving unit 210 receives the target product type sent from the salesperson terminal 4. The target product type is, for example, a refrigerator, a washing machine, a television, an air conditioner, or the like, which is a target product that the salesperson proposes to the customer.

[0085] The customer information item screen configuration unit 211 configures a customer information item screen 430 to be displayed on the salesperson terminal 4 for inputting a request for providing customer information 330. This customer information item screen 430 displays data items included in the customer information 330 (see Figs. 11(b), 11(d), and 12, which will be described later). Examples of data items include item installation image data 355, delivery route image data 357, product purchase history data 360, life event data 363, and favorite brand data 364, which are included in the customer information 330 (see Fig. 3).

[0086] The customer information item screen providing unit 212 provides a customer information item screen 430 that allows a salesperson to select and specify which item of the items included in the customer information 330 to issue a request for. This customer information item screen 430 is provided to the salesperson terminal 4, and the salesperson specifies the item displayed on the salesperson terminal 4 to specify the item of customer information 330 that he or she desires.

[0087] The provision request receiving unit 213 receives a provision request for customer information 330 sent from the salesperson terminal 4 .

[0088] In response to the received request for providing customer information 330, the information providing unit 214 retrieves the customer information 330 from the customer information storage unit 26 and provides it to the salesperson terminal 4. When a request for providing customer information 330 is received by the provision request receiving unit 213, the customer information 330 stored in the customer information storage unit 26 is retrieved, and the information providing unit 214 provides the retrieved customer information 330 to the salesperson terminal 4. In addition, when a request for providing item installation image data 355 included in the customer information 330 is received by the provision request receiving unit 213, the item installation image data 355 stored in the customer information storage unit 26 is retrieved, and the information providing unit 214 provides the retrieved item installation image data 355 to the salesperson terminal 4.

[0089] If measurement values ​​are stored in the installation location dimension data 356, when a request for providing item installation image data 355 is received by the request receiving unit 213, the installation location dimension data 356 stored in the customer information storage unit 26 is retrieved, and the information providing unit 214 provides the installation location dimension data 356 together with the item installation image data 355 to the salesperson terminal 4.

[0090] When a request for delivery route image data 357 included in customer information 330 from a salesperson terminal 4 is received by the request receiving unit 213, the delivery route image data 357 stored in the customer information storage unit 26 is retrieved, and the information providing unit 214 provides the retrieved delivery route image data 357 to the salesperson terminal 4.

[0091] If measurement values ​​are stored in the delivery route spatial shape data 358, when a request for delivery route image data 357 is received by the request receiving unit 213, the delivery route spatial shape data 358 stored in the customer information storage unit 26 is retrieved, and the information providing unit 214 provides the delivery route spatial shape data 358 together with the delivery route image data 357 to the salesperson terminal 4.

[0092] The product information receiving unit 220 receives product information 530 including a combination of product specification dimension data 531, product required delivery dimension data 535, and product identification number 532 sent from the manager terminal 5. The product specification dimension data 531 is dimension data such as width, depth, and height determined by the product specifications. The product required delivery dimension data 535 is data indicating the minimum dimensions of the delivery route required to deliver the product, and is determined for each product, taking into consideration not only the product dimensions but also the space occupied by the delivery worker who delivers the product. This required delivery dimension data 535 may be determined by the cross-sectional shape and dimensions of the delivery route, or may be determined by the dimensions of a rectangular parallelepiped expressed as the width, depth, and height in the delivery route. The required delivery dimension data 535 is determined in advance for each product by the manager or salesperson of the store 8.

[0093] Product information storage unit 221 stores product information 530 received by product information receiving unit 220 in advance. When product information 530 stored in product information storage unit 221 is retrieved, a combination of product specification dimension data 531 and product identification number 532 included in product information 530 can be read. That is, product specification dimension data 531 corresponding to product identification number 532 and that product can be retrieved. In addition, a combination of product required delivery dimension data 535 and product identification number 532 included in product information 530 can be read. That is, product required delivery dimension data 535 corresponding to product identification number 532 and that product can be retrieved.

[0094] The product identification number receiving unit 222 receives the product identification number 532 sent from the salesperson terminal 4 .

[0095] The product installation determination unit 223 compares the installation location dimension data 356 and the delivery route spatial shape data 358 with the product specification dimension data 531 to determine whether the product can be installed at the installation location of the customer's goods. In addition, the product installation determination unit 223 compares the installation location dimension data 356 and the delivery route spatial shape data 358 with the product required delivery dimension data 535 to determine whether the product can be brought in and installed at the installation location of the customer's goods.

[0096] When the product identification number receiving unit 222 receives the product identification number 532 entered from the salesperson terminal 4, the specification dimension data 531 and required delivery dimension data 535 of the product corresponding to the received product identification number 532 are retrieved from the product information memory unit 221, and the product installation determination unit 223 uses the retrieved product specification dimension data 531 and required delivery dimension data 535 to determine whether the product corresponding to the product identification number 532 can be installed at the installation location of the customer's goods.

[0097] The installation determination result providing unit 224 provides the result determined by the product installation determining unit 223 to the salesperson terminal 4 that has sent the product identification number 532 .

[0098] The recommended product selection unit 230 selects a recommended product based on the customer information 330 stored in the customer information storage unit 26. For example, the recommended product selection unit 230 may refer to the life event data 363 included in the customer information 330, and if it is registered that a child has been born and the family has grown, a large-capacity refrigerator or washing machine may be selected as a recommended product. Also, the recommended brand data 364 included in the customer information 330 may be referenced to select a product of that brand as a recommended product. Furthermore, the budget data 365 may be referenced to select a product priced within the budget. Furthermore, the product purchase history data 360, the store product purchase history data 380, the customer tendency data 387, etc. may be referenced to select a high-end high-function product as a recommended product if the customer is high-function oriented, recommend a new product if the customer is new product oriented, or select a product with excellent design if the customer tends to value design.

[0099] The coupon issuing unit 240 automatically issues coupons including discount coupons for discounting product prices. The content of the coupons to be issued may be determined based on the customer information 330 stored in the customer information storage unit 26. For example, by referring to the customer product data 351 held, if the time since the purchase date of a customer product held, i.e., a product currently in use, corresponds to the time for replacement, a coupon for that product may be issued; if the number of products registered in the customer information 330 is large, the points of the coupon to be issued may be increased; and by referring to the life event data 363 registered in the customer information 330, a coupon for a product determined to be in need at that time may be issued.

[0100] The coupon issued by the coupon issuing unit 240 is stored in the customer information 330 as coupon registration data 390, but is set to an invalid state, i.e., the coupon cannot be used, when it is issued. Then, when the customer inputs customer input data 350 from the customer terminal 3 and the input customer input data 350 is accepted by the customer input data accepting unit 23, the coupon is set to a valid state, i.e., a usable state.

[0101] The coupon issuance screen providing unit 241 provides the customer terminal 3 with a coupon issuance screen 321 that notifies the customer of the contents of the issued coupon. In addition, if the customer is allowed to select from multiple types of issued coupons, the customer selects the coupon he or she desires via the coupon issuance screen 321 displayed on the customer terminal 3.

[0102] The customer support information issuing unit 242 issues customer support information including information that is useful to customers when purchasing products and product advertisement information. The customer support information is composed of information that supports customers, such as points to note and points to look out for when selecting a product, new product information, and information on products that are due for replacement. The content of the customer support information may be determined based on the customer information 330 stored in the customer information storage unit 26. For example, by referring to the customer product data 351 held, if a period equivalent to the replacement time has passed since the date of the last product purchase, useful information and new product information regarding the product may be issued, or by referring to the life event data 363 registered in the customer information 330, information on products that are highly necessary to purchase according to life events such as marriage, childbirth, employment, and transfer may be issued.

[0103] The customer support information screen providing unit 243 transmits and provides to the customer terminal 3 a customer support information screen that notifies the contents of the customer support information including information useful for purchasing products and product advertisement information issued by the customer support information issuing unit 242. When the customer terminal 3 receives this customer support information screen, the customer support information screen is displayed on the display unit 33 of the customer terminal 3.

[0104] A useful information issuing unit 244 is configured to include the above-mentioned coupon issuing unit 240 and customer support information issuing unit 242, and this useful information issuing unit 244 issues customer useful information that is information useful to the customer.

[0105] The customer useful information issued by the useful information issuing unit 244 includes coupons issued by the coupon issuing unit 240 and customer support information issued by the customer support information issuing unit 242, and the issued customer useful information is sent to the customer terminal 3. When the customer terminal 3 receives this customer useful information, it is displayed on the display unit 33.

[0106] The communication unit 270 transmits and receives data to and from the outside of the customer information management server 2.

[0107] 5 is a schematic functional block diagram of the customer terminal 3. The customer terminal 3 is configured to include a control unit 30, a customer identification information transmission unit 31, a customer input screen reception unit 32, a display unit 33, an input unit 34, an imaging unit 35, an image data storage unit 36, a customer input data transmission unit 37, a coupon issuance screen reception unit 38, a GPS module 39, a beacon signal reception unit 300, a location information transmission unit 301, and a communication unit 310. The customer terminal 3 may be an information terminal such as a smartphone, a tablet, or a PC.

[0108] The control unit 30 is configured to include a CPU (not shown), a flash memory which is a non-volatile memory, and a RAM which is a volatile memory. The CPU executes programs, performs arithmetic processing, and controls each element constituting the customer terminal 3. The flash memory stores programs executed by the CPU, registered data, etc., and the RAM is used as a work area for the CPU to execute programs and perform arithmetic processing.

[0109] The customer identification information sending unit 31 sends customer identification information 340 such as a customer ID and a password to the customer information management server 2. When the customer information management server 2 authenticates the customer ID, password, etc., the customer terminal 3 logs in to the customer information management server 2 and a connection is established.

[0110] The customer input screen receiving unit 32 receives a customer input screen 320 provided from the customer information management server 2. The received customer input screen 320 is displayed on the display unit 33. In addition, the customer inputs customer input data 350 from the input unit 34 via the customer input screen 320.

[0111] A display device such as a touch panel LCD (Liquid Crystal Display) or an organic EL (Electro-Luminescence) is used for the display unit 33. The input unit 34 is configured with a touch panel of a touch panel LCD or the like.

[0112] The imaging unit 35 captures an image of the surroundings. A CMOS (Complementary Metal-Oxide Semiconductor) area sensor, a CCD (Charged-Coupled Device) area sensor, or the like can be used as the imaging element of the imaging unit 35. In addition, if a smartphone or the like used as the customer terminal 3 does not have the imaging unit 35 built-in, an image may be captured using another imaging device such as a digital camera, and the captured image data may be stored in the customer terminal 3.

[0113] The image data storage unit 36 ​​stores the image data captured by the imaging unit 35 .

[0114] The customer input data sending unit 37 sends the customer input data 350 input by the customer via the customer input screen 320 to the customer information management server 2 .

[0115] As described above, customer input data 350 includes life event data 363, preferred brand data 364, product purchase history data 360, budget data 365, store dwell time data 366, customer building data 367, customer item data, item installation image data 355, delivery route image data 357, etc.

[0116] FIG. 6 is a diagram showing an example of a customer input screen 320, 320A displayed on the customer terminal 3, where (a) is a diagram showing before the item installation image data 355 is input, and (b) is a diagram showing after the item installation image data 355 is input. In the customer input screens 320, 320A shown in FIG. 6(a) and (b), "customer item data 351 owned" in the customer input data 350 is input. In the upper part of FIG. 6(a), there is an area for inputting item installation image data 355 which is an image of the installed state of the customer item or the planned installation location. FIG. 6(b) shows an example showing the state in which the item installation image data 355 is input. Below the area for inputting the item installation image data 355 in FIG. 6(a), there are a column for inputting the product category, a column for inputting the name of the customer item, and a column for inputting the purchase date, manufacturing company (maker), model, installation location, purchase store, memo, etc. of the customer item.

[0117] 5 receives the coupon issuance screen 321 provided from the customer information management server 2. The received coupon issuance screen 321 is displayed on the display unit 33.

[0118] The GPS module 39 receives and performs operations on GPS signals transmitted from GPS satellites to calculate position information.

[0119] The beacon signal receiving unit 300 receives a beacon signal transmitted from a beacon terminal 6, which will be described later. The beacon signal receiving unit 300 uses a wireless module such as Bluetooth (registered trademark).

[0120] The position information sending unit 301 sends the position information observed by the GPS module 39 or the beacon signal received by the beacon signal receiving unit 300 as the position information of the customer terminal 3 to the customer information management server 2 .

[0121] The communication unit 310 transmits and receives data to and from the outside of the customer terminal 3.

[0122] Figure 7 shows an example of screen transitions between the coupon issuance screen 321 and customer input screen 320 displayed on the customer terminal 3, where Figures 7(a) and 7(e) are the coupon issuance screen 321, and Figures 7(b) to 7(d) are the customer input screens.

[0123] Figure 8 is also a diagram showing an example of screen transitions between a customer input screen 320 and a coupon issuance screen 321 displayed on the customer terminal 3, with Figures 8(a) to 8(d) and 8(f) being the customer input screen 320, and Figure 8(e) being the coupon issuance screen 321.

[0124] FIG. 7(a) shows a coupon issuing screen 321, and a refrigerator replacement coupon 395 is displayed at the top of the coupon issuing screen 321. The refrigerator replacement coupon 395 is a discount coupon for discounting the price of a refrigerator. In addition, an LED light bulb replacement coupon 396 and a MicroSD (registered trademark) card coupon 397 are displayed at the bottom of the coupon issuing screen 321. When the refrigerator replacement coupon 395 is clicked, a screen is displayed on a customer input screen 320B shown in FIG. 7(b). When a photo addition button 398 in the "Photo" field of the customer input screen 320B is clicked, a screen is displayed on a customer input screen 320C shown in FIG. 7(b). When an "Allow" button for permission to use the camera is clicked on the customer input screen 320C, a customer input screen 320D shown in FIG. 7(d) is displayed. In the "Photo" field of the customer input screen 320D, item installation image data 355 of the refrigerator photographed by the imaging unit 35 of the customer terminal 3 is displayed. Then, when the customer clicks on a "Save" button located at the bottom of the customer input screen 320D, the customer input data 350 including the item installation image data 355 is sent from the customer input data sending unit 37 of the customer terminal 3 to the customer information management server 2. When the customer input data 350 is accepted by the customer information management server 2, it is stored as customer information 330. Furthermore, on the condition that the customer input data 350 is accepted, the issued refrigerator replacement coupon 395 is set to a usable state. The coupon issuing screen 321A shown in FIG. 7(e) displays that the refrigerator replacement coupon 395 is set to a usable state. When the customer clicks on a "Close" button located at the bottom of the coupon issuing screen 321A, the customer input screen 320E shown in FIG. 8(a) is displayed. When the product addition button 399 located on the customer input screen 320E is clicked, the customer input screen 320F shown in FIG. 8(b) is displayed. When the customer clicks on a "Washing machine" button on the customer input screen 320F, the customer input screen 320G shown in FIG. 8(c) is displayed. However, since the purchase history of the washing machine is not registered in customer information 330, each item needs to be manually input. After each item has been manually input, the state becomes customer input screen 320G shown in FIG. 8(d).When the "Save" button on customer input screen 320G in FIG. 8(d) is clicked, the manually entered customer input data 350 is sent from the customer input data sending unit 37 of the customer terminal 3 to the customer information management server 2. When the customer input data 350 is accepted by the customer information management server 2, it is stored as customer information 330, and the coupon is set to a usable state on the condition that the customer input data 350 has been accepted. Coupon issuance screen 321B shown in FIG. 8(e) displays that the coupon has been set to a usable state. When the "Close" button located at the bottom of this coupon issuance screen 321B is clicked, customer input screen 320J in FIG. 8(f) is displayed.

[0125] 9 is a schematic functional block diagram of the salesperson terminal 4. This salesperson terminal 4 is configured to include a control unit 40, a customer identification information transmission unit 41, a customer information item screen reception unit 42, a display unit 43, an input unit 44, a provision request transmission unit 45, a customer information reception unit 46, a product identification number transmission unit 47, an installation determination result reception unit 48, an imaging unit 400, an image data storage unit 401, and a communication unit 410. The salesperson terminal 4 can be an information terminal such as a smartphone, a tablet, or a PC.

[0126] The control unit 40 is configured to include a CPU, a flash memory which is a non-volatile memory, and a RAM which is a volatile memory (not shown). The CPU executes programs and controls each element which constitutes the salesperson terminal 4.

[0127] The customer identification information sending unit 41 sends customer identification information 340 such as a customer ID to the customer information management server 2. By performing this process, the customer information 330 corresponding to the customer ID etc. stored in the customer information management server 2 can be referenced from the salesperson terminal 4.

[0128] The customer information item screen receiving unit 42 receives a customer information item screen provided from the customer information management server 2. The received customer information item screen is displayed on the display unit 43. The salesperson can use the input unit 44 to specify which item, among the items included in the customer information 330, a request for provision is to be issued from this customer information item screen.

[0129] The request sending unit 45 sends to the customer information management server 2 a request to provide the items included in the customer information 330 specified by the salesperson.

[0130] The customer information receiving unit 46 receives customer information 330 sent from the customer information management server 2 in response to a request for providing the information. The received customer information 330 is displayed on the display unit 43. The salesperson reads the information from the screen on which the customer information 330 is displayed, and proposes a product suitable for the customer. In this way, by receiving customer information 330 from the customer information management server 2, the salesperson is assisted and can provide appropriate advice to the customer while shortening the time it takes to listen to the customer's request.

[0131] FIG. 10 shows examples of customer information screens displayed on the salesperson terminal 4, where (a) is a screen displaying product purchase history data 360, and (b) is a screen displaying item installation image data 355.

[0132] The screen of the product purchase history data 360 in FIG. 10(a) allows the type, purchase frequency, price, etc. of the purchased product of the customer to be grasped on one screen. Also, the screen display of the product installation image data 355 shown in FIG. 10(b) allows the installation state of the customer's products and the state of the planned installation location to be visually confirmed. Also, the installation location dimension data 356 showing the dimensions of the installation location is displayed at the bottom of this screen, making it possible to quantitatively compare the size of the product with the dimensions of the installation location. An AR (Augmented Reality) technology may be used to display an image of a scale superimposed on the screen of the product installation image data 355 displayed at the top of this FIG. 10(b), so that the size of the product displayed in the product installation image data 355 can be measured based on the scale.

[0133] When carry-in route image data 357 is displayed, it is displayed in place of the item placement image data 355 shown in Fig. 10(b). Also, carry-in route spatial shape data 358, which is the carry-in route spatial shape that forms the carry-in route, is displayed at the bottom of the screen.

[0134] 9 transmits, to the customer information management server 2, a product identification number 532 of a product for which it is to be determined whether or not the product can be installed at the installation location of the customer's item. The product identification number 532 may be input by a salesperson through the input unit 44, or the product identification number 532 may be input by reading a QR code.

[0135] The installation determination result receiving unit 48 receives the result of the determination as to whether or not the product can be installed in the installation location of the customer's item. The received determination result is displayed on the display unit 43. The salesperson can suggest a product of an appropriate size for the customer by referring to the determination result.

[0136] The imaging unit 400 captures an image of the surroundings, and the imaging element is a CMOS area sensor, a CCD area sensor, etc. The image data storage unit 401 stores the image data captured by the imaging unit 400.

[0137] The communication unit 410 transmits and receives data to and from the outside of the salesperson terminal 4.

[0138] FIG. 11 shows an example of the screen transition between the customer information provision screen 420 and the customer information item screen 430 displayed on the salesperson terminal 4, where FIG. 11(a), FIG. 11(c), and FIG. 11(e) show the customer information provision screen 420, and FIG. 11(b) and FIG. 11(d) show the customer information item screen 430.

[0139] By inputting the name and telephone number of a customer in the customer search field 421 of the customer information providing screen 420B shown in FIG. 11(a), the customer is specified, and the customer information 330 corresponding to the customer is searched and displayed. The customer can be specified not only by inputting the customer search field 421, but also by clicking the QR code scan button 422 to read the QR code displayed on the customer terminal 3 with the imaging unit 400 of the salesperson terminal 4. FIG. 11(b) shows the customer information item screen 430. By clicking the refrigerator button 432, the television button 433, or the dryer button 434 displayed in the customer item display field 431, the customer item data 351 corresponding to the selected item is displayed. By clicking the refrigerator button 432 on the customer information item screen 430A shown in FIG. 11(d), the customer information providing screen 420D corresponding to the refrigerator shown in FIG. 11(e) is displayed. In addition, a most recent purchase history display field 440 and a consulting history field 442 are arranged at the bottom of the customer information item screen 430 shown in FIG. 11(b). For example, when the consulting history column 442 is clicked, a customer information providing screen 420C is displayed that displays the consulting history as shown in FIG. 11(c).

[0140] 12 is a diagram showing another example of the customer information item screen 430B displayed on the salesperson terminal 4. On this customer information item screen 430B, customer tendency data 387 stored in the customer information 330 is displayed in a customer tendency display field 448. Also, below that, a button for displaying data items included in the customer information 330 is arranged. When this button for displaying data items is clicked, a request for providing customer information 330 for that data item is sent to the customer information management server 2.

[0141] The buttons displaying the data items are arranged in two columns, left and right, and the left column is arranged in order of priority from the viewpoint of the customer. The right column is arranged in order of priority from the viewpoint of the target product. As described above, the customer information item screen 430B is configured by the customer information item screen configuration unit 211 of the customer information management server 2. The customer information item screen configuration unit 211 is configured to change the order of the data items arranged on the customer information item screen 430B according to the customer information 330 stored in the customer information storage unit 26 and the type of product. For example, if the customer tendency data 387 included in the customer information 330 is brand-oriented as a customer tendency, the priority of the favorite brand data request button 464 is high. Also, if a life event such as marriage or childbirth occurs immediately after the occurrence of the life event data request button 463 is set to have a high priority. Immediately after the amount stored as the budget data 365 is changed, the priority of the budget data request button 465 is set to be high. For example, when many usable coupons are stored in coupon registration data 390, the priority of coupon registration data request button 490 is set to be high. Also, when the target product is a refrigerator, it is necessary to confirm the installation location and the carry-in route, so the priority of item installation image data request button 455 and carry-in route image data request button 457 is set to be high. Also, when a life event occurs that increases the number of family members, such as the birth of a child, it is assumed that there will be a need to replace the refrigerator with a larger capacity refrigerator, and this will be an opportunity for the salesperson to provide the customer with useful advice and consulting, so the priority of life event data request button 463 is set to be high.

[0142] When the favorite brand data request button 464 displayed on this customer information item screen 430B is pressed, a request for favorite brand data 364 included in customer information 330 is sent from the salesperson terminal 4 to the customer information management server 2. The customer information management server 2 extracts the stored favorite brand data 364 of the customer and sends it to the salesperson terminal 4. When the salesperson terminal 4 receives this data 364, it is displayed on the display unit 43.

[0143] Similarly, for example, when the life event data request button 463 displayed on the customer information item screen 430B is pressed, a request for the life event data 363 included in the customer information 330 is sent to the customer information management server 2, and the life event data 363 included in the customer information 330 is sent from the customer information management server 2.

[0144] Similarly, when budget data request button 465 is pressed, budget data 365 is sent from the customer information management server 2. When coupon registration data request button 490 is pressed, coupon registration data 390 is sent from the customer information management server 2. When item installation image data request button 455 is pressed, a request for item installation image data 355 is sent to the customer information management server 2, and item installation image data 355 and installation location dimension data 356 are sent from the customer information management server 2. When carry-in route image data request button 457 is pressed, a request for carry-in route image data 357 is sent to the customer information management server 2, and carry-in route image data 357 and carry-in route spatial shape data 358 are sent from the customer information management server 2.

[0145] 13 is a schematic functional block diagram of the administrator terminal 5. The administrator terminal 5 is operated by an administrator, and manages the entire customer information management system 1 by focusing on managing the customer information management server 2. This administrator terminal 5 is configured to include a control unit 50, a display unit 51, an input unit 52, a product information transmission unit 53, an in-store floor map information transmission unit 54, a beacon ID transmission unit 55, and a communication unit 510. The administrator terminal 5 can be an information terminal such as a PC, a smartphone, or a tablet.

[0146] The control unit 50 is configured to include a CPU, an auxiliary storage device that is a non-volatile storage device, and a RAM (not shown). The CPU executes programs and controls each element that configures the administrator terminal 5.

[0147] The display unit 51 displays a screen. The input unit 52 is composed of an input device for inputting data, and may be a keyboard, a mouse, a touch panel, etc. The communication unit 510 transmits and receives data to and from the outside of the administrator terminal 5.

[0148] Product information sending unit 53 sends product information 530 including a combination of product specification dimension data 531, required delivery dimension data 535, and product identification number 532 for various products and various types of the products to customer information management server 2. The sent product information 530 is stored in customer information management server 2.

[0149] The store floor map information sending unit 54 sends to the customer information management server 2 store floor map information including location information of the location of the store 8, location information of each product floor in the store 8, and information on the products handled on each product floor in the store 8. By matching the location information of the customer terminal 3 with the store floor map information, it is possible to detect the entry or exit of the customer terminal 3 into or out of the store, and to obtain information on how the customer carrying the customer terminal 3 moved within the store 8 and on which product floor he or she stayed.

[0150] The beacon ID transmission unit 55 notifies each beacon terminal 6 of the beacon ID. It also transmits the beacon ID information and the location information (latitude, longitude) corresponding to the beacon ID to the customer information management server 2. By storing the location information corresponding to the beacon ID in the customer information management server 2, it is possible to obtain the location information of the customer terminal 3 by knowing the beacon ID received by the customer terminal 3.

[0151] 14 is a schematic functional block diagram of the beacon terminal 6. The beacon terminal 6 includes a control unit 60, a beacon ID receiving unit 61 that receives a beacon ID sent from the manager terminal 5, a beacon ID storage unit 62 that stores the received beacon ID, a beacon signal transmitting unit 63 that transmits a beacon signal including information on the beacon ID to which location information installed in the store 8 is added, and a communication unit 64.

[0152] 15 is a schematic functional block diagram of the store settlement terminal 7. The store settlement terminal 7 includes a control unit 70, a display unit 71, an input unit 72, a product information reading unit 73 such as a barcode reader, settlement means 74 having a cash register function, a settlement information storage unit 75 that stores store settlement information including a purchased product code 382 (product identification number of the purchased product) of the purchased product, a purchase amount 384, and a purchase date and time 385, a settlement information sending unit 76 that sends the store settlement information to the customer information management server 2, and a communication unit 79.

[0153] Next, the operation of the customer information management system 1 according to the embodiment of the present invention will be described.

[0154] FIG. 16 is a diagram showing the operational flow of the customer information management system 1, illustrating the flow from when customer input data 350 from the customer terminal 3 is stored by the customer information management server 2 as customer information 330, to when the customer information management server 2 provides the customer information 330 to the salesperson terminal 4.

[0155] First, a customer inputs a customer ID and the like into the customer terminal 3 that the customer terminal 3 possesses, and the customer terminal 3 transmits customer identification information 340, such as the customer ID and password, to the customer information management server 2 (step S100). When the customer information management server 2 accepts the customer identification information 340 (step S200) and authenticates the customer ID, password, etc., the customer terminal 3 is placed in a logged-in state to the customer information management server 2 and a connection is established.

[0156] The customer information management server 2 issues a coupon to prompt the customer to input customer input data 350 (step S201), and provides the customer terminal 3 with a coupon issuing screen 321 notifying the customer of the contents of the issued coupon (step S202).

[0157] When the customer terminal 3 accepts the coupon issuing screen, it is displayed on the screen (step S101). This coupon is set to an unusable state (invalid state) until the customer inputs customer input data 350 into the customer terminal 3 and the input customer input data 350 is accepted by the customer information management server 2. Therefore, the customer is motivated to make the issued coupon usable, so he inputs customer input data 350 and sends it to the customer information management server 2 (step S102).

[0158] When the customer information management server 2 accepts the customer input data 350 (step S203), the accepted customer input data 350 is stored as customer information 330, and the coupon is set to a usable state (valid state) (step S204). Then, a coupon issuance screen 321A notifying the customer that the coupon has been set to a usable state is provided to the customer terminal 3 (step S205). When the customer terminal 3 accepts this coupon issuance screen 321A, it is displayed on the screen so that the customer can confirm it (step S103).

[0159] The above is the flow until the customer input data 350 sent from the customer terminal 3 is stored as customer information 330 by the customer information management server 2.

[0160] The flow of providing the customer information 330 to the salesperson terminal 4 will be described below.

[0161] When a salesperson explains a product to a customer visiting store 8 or provides consultation, the salesperson inputs a customer ID, etc., into the salesperson terminal 4 carried by the salesperson in order to display customer information 330 on the salesperson terminal 4. This operation causes the salesperson terminal 4 to send customer identification information 340, such as the customer ID, to the customer information management server 2 (step S300). The customer information management server 2 accepts the sent customer identification information 340 (step S206). This process identifies the customer from whom customer information 330 is to be read.

[0162] Next, the salesperson terminal 4 sends a request for providing customer information 330 through the customer information item screen (step S301). When the customer information management server 2 receives this request (step S207), it retrieves customer information 330 corresponding to the request from the customer information storage unit 26 and provides the retrieved customer information 330 to the salesperson terminal 4 (step S208).

[0163] The salesperson terminal 4 accepts this customer information 330 (step S302) and displays it on the screen (step S303). The salesperson views the customer information 330 displayed on the salesperson terminal 4, reads information from it, and proposes an appropriate product to the customer.

[0164] When a salesperson wants to determine whether or not a certain product can be installed at the installation location of the customer's item, the salesperson terminal 4 transmits the product identification number 532 corresponding to the product to the customer information management server 2 (step S304). When the customer information management server 2 receives the product identification number 532 (step S209), the product installation determination unit 223 determines whether or not the product can be installed at the installation location of the customer's item (step S210). After that, the determination result of whether or not the product can be installed at the installation location of the customer's item is provided to the salesperson terminal 4 (step S211).

[0165] When the manager terminal 5 receives the judgment result, the judgment result is displayed on the screen (step S305). By referring to this judgment result, the salesperson can easily recognize whether the product can be installed in the installation location or not, and can propose a product of an appropriate size to the customer.

[0166] Next, the effects of the embodiment of the present invention will be described.

[0167] According to this embodiment, the product installation image data 355, which is an image of the installed state of the customer's product or the planned installation location of the customer's product, is provided to the salesperson terminal 4, so that the salesperson can judge whether or not the product can be installed by referring to the product installation image data 355. In this way, information is provided to assist the salesperson in proposing an appropriate product to the customer. Also, the time required for listening to obtain the customer information 330 can be shortened.

[0168] Furthermore, according to this embodiment, installation location dimension data 356, which is the dimension of the installation location of the customer's item, is provided to salesperson terminal 4, so that the salesperson can determine whether the product can be installed by referring to installation location dimension data 356. In this way, information is provided to support the salesperson so that he or she can propose an appropriate product to the customer.

[0169] Furthermore, according to this embodiment, carry-in route image data 357, which is an image of the carry-in route from the entrance of the customer's building to the installation location of the customer's goods, is provided to the salesperson terminal 4, so that the salesperson can determine whether or not the goods can be installed by referring to the carry-in route image data 357. In this way, information is provided to support the salesperson so that he or she can propose appropriate goods to the customer.

[0170] Furthermore, according to this embodiment, since carry-in route spatial shape data 358, which is the carry-in route spatial shape that defines the carry-in route, is provided to salesperson terminal 4, the salesperson can determine whether or not the product can be placed by referring to carry-in route spatial shape data 358. In this way, information is provided that supports the salesperson so that he or she can propose appropriate products to the customer.

[0171] Furthermore, according to this embodiment, the installation location dimension data 356 and the carry-in route spatial shape data 358 are compared with the product specification dimension data 531 and the required carry-in dimension data 535 to determine whether the product can be installed at the installation location of the customer's goods. Based on the result of this determination, the salesperson can determine whether the product can be installed. In this way, the salesperson can be supported so that he or she can propose appropriate products to the customer.

[0172] Furthermore, according to this embodiment, customer information 330 includes at least one of life event data 363, favorite brand data 364, product purchase history data 360, budget data 365, stay time data 366 in store 8, customer building data 367, and customer goods data 351, and since customer information 330 is provided to salesperson terminal 4, a salesperson can suggest an appropriate product to a customer by referring to customer information 330. Also, by referring to this customer information 330, a salesperson can suggest not only a product but also an appropriate service. Also, the time required for listening to obtain customer information can be shortened.

[0173] Furthermore, according to this embodiment, the location information of the customer terminal 3 and the in-store floor map information are used to measure the customer terminal 3's store visit stay time 374 and the customer terminal 3's product floor stay time 375, and these are stored as customer information 330. Objective store stay time data that is not based on input from the customer can be collected. Also, by referring to the store stay time 374, it is possible to estimate the customer's strength of willingness to purchase, and by referring to the product floor stay time 375, it is possible to recommend products in which the customer is interested.

[0174] Furthermore, according to this embodiment, store settlement information including the purchased product code 382 (product identification number of the purchased product) and purchase amount 384 of the purchased product sent from the store settlement terminal 7 is stored as customer information 330. Objective product purchase history data can be collected without relying on input from the customer. Also, by referring to the store settlement information, it is possible to estimate the timing of replacement of a purchased product and the customer's product selection tendency. Furthermore, according to this embodiment, customer useful information, which is information useful to the customer, is issued and notified to the customer, so that the notification of this customer useful information prompts the customer to input customer input data 350.

[0175] Furthermore, according to this embodiment, the coupon is set to be available on condition that the customer input data 350 is entered, which provides an incentive for customers who want a coupon to enter the customer input data 350 . Furthermore, according to this embodiment, customer support information including information useful when purchasing a product and product advertisement information is issued and notified to the customer, so that notification of this customer support information prompts the customer to input customer input data.

[0176] Furthermore, according to this embodiment, customer trends are classified based on customer information 330. By referring to the customer trends, a salesperson can suggest products suitable for the customer.

[0177] Furthermore, according to this embodiment, the customer information item screen 430 displayed on the salesperson terminal 4 for inputting a request for providing the customer information 330 is configured so that the order of the data items included in the customer information 330 changes depending on the type of customer information 330 or product stored in the customer information storage unit 26. This allows the salesperson to easily recognize data items of high importance, and by referring to those data items, it becomes possible to make proposals that are appropriate for the customer.

[0178] Furthermore, according to this embodiment, recommended products are selected based on customer information 330, which allows salespeople to smoothly propose products to customers.

[0179] Furthermore, according to this embodiment, product purchase history data 360 included in customer information 330 includes record data of products previously purchased by the customer and record data of services previously subscribed to by the customer, and this record data is provided to salesperson terminal 4. By referring to this data, the salesperson can propose appropriate products and services to the customer. [Explanation of symbols]

[0180] 1...customer information management system, 2...customer information management server, 31, 32,...3 n, 3…Customer terminal, 41, 42, 4 j , 4...Salesperson terminal, 5...Administrator terminal, 61, 62,...6 m,6... beacon terminal, 7... store checkout terminal, 8... store, 9... network, 20... control unit, 21... customer identification information reception unit, 22... customer input screen provision unit, 23... customer input data reception unit, 24... installation location dimension measurement unit, 25... delivery route spatial shape measurement unit, 26... customer information storage unit, 200... store floor map information storage unit, 201... customer terminal position information reception unit, 202... store stay data measurement unit, 204... store checkout information reception unit, 205... customer tendency classification unit, 210... target product type reception unit, 211... customer information item screen configuration unit, 212... customer information item screen provision unit, 2 13...request acceptance unit, 214...information acceptance unit, 220...product information acceptance unit, 221...product information storage unit, 222...product identification number acceptance unit, 223...product installation determination unit, 224...installation determination result provision unit, 230...recommended product selection unit, 240...coupon issue unit, 241...coupon issue screen provision unit, 242...customer support information issue unit, 243...customer support information screen provision unit, 244...useful information issue unit (coupon issue unit 240, customer support information issue unit 242), 270...communication unit, 30...control unit, 31...customer identification information transmission unit, 32...customer input screen acceptance unit, 33... Display unit, 34...input unit, 35...imaging unit, 36...image data storage unit, 37...customer input data transmission unit, 38...coupon issuance screen reception unit, 39...GPS module, 300...beacon signal reception unit, 301...location information transmission unit, 310...communication unit, 40...control unit, 41...customer identification information transmission unit, 42...customer information item screen reception unit, 43...display unit, 44...input unit, 45...provision request transmission unit, 46...customer information reception unit, 47...product identification number transmission unit, 48...installation determination result reception unit, 400...imaging unit, 401...image data storage unit, 410...communication unit, 50...control unit, 51...display display unit, 52...input unit, 53...product information transmission unit, 54...store floor map information transmission unit, 55...beacon ID transmission unit, 510...communication unit, 60...control unit, 61...beacon ID reception unit, 62...beacon ID storage unit, 63...beacon signal transmission unit, 64...communication unit, 70...control unit, 71...display unit, 72...input unit, 73...product information reading unit, 74...payment means, 75...payment information storage unit, 76...payment information transmission unit, 79...communication unit, 320, 320A, 320B, 320C, 320D, 320E, 320F, 320G, 320H...customer input screen, 321, 321A,321B...coupon issuing screen, 330...customer information, 340...customer identification information, 350...customer input data, 351...customer item data in possession, 355...item installation image data, 356...installation location dimension data, 357...delivery route image data, 358...delivery route spatial shape data, 360...product purchase history data, 363...life event data, 364...preferred brand data, 365...budget data, 366...store stay time data, 367...customer building data, 370...store collected data, 371...store stay data, 372...store visit 374...store visit duration, 375...product floor duration, 380...store product purchase history data, 381...purchase store code, 382...purchase product code (product identification number of purchased product), 383...purchase quantity, 384...purchase amount, 385...purchase date and time, 387...customer tendency data, 390...coupon registration data, 395...refrigerator replacement coupon, 396...LED light bulb replacement coupon, 397...microSD card coupon, 530...product information, 531...product specification and dimension data, 532...product identification number, 535...product delivery required dimension data,

Claims

1. A customer information management system that accumulates customer information and provides the customer information in response to a request from a salesperson terminal, comprising: a customer input data receiving unit that receives customer input data input from a customer terminal; a customer information storage unit that stores the received customer input data as the customer information; a request receiving unit for receiving a request for providing the customer information from the salesperson terminal; an information providing unit that retrieves the customer information from the customer information storage unit in response to the received request for provision and provides the customer information to the salesperson terminal; The customer input data includes item installation image data obtained by photographing an installation state of the customer item or a planned installation location of the customer item, A customer information management system characterized in that, when a request for providing the item installation image data included in the customer information is received by the request receiving unit, the item installation image data stored in the customer information storage unit is retrieved, and the information providing unit provides the retrieved item installation image data to the salesperson terminal.

2. an installation location dimension measuring unit that measures dimensions of an installation location of the customer item using the item installation image data; when the customer input data receiving unit receives the item installation image data, the installation place dimension measuring unit measures the dimensions of the installation place using the received item installation image data, and the installation place dimension data, which is the measured dimensions of the installation place, is stored in the customer information storage unit as the customer information, 2. The customer information management system according to claim 1, characterized in that when the request for providing the item installation image data is received by the request receiving unit, the installation location dimension data stored in the customer information storage unit is retrieved, and the information providing unit provides the installation location dimension data together with the item installation image data to the salesperson terminal.

3. The customer input data includes delivery route image data obtained by photographing a delivery route from an entrance of the customer's building to the installation location of the customer's goods, A customer information management system as described in claim 2, characterized in that when the request for delivery route image data included in the customer information from the salesperson terminal is accepted by the request acceptance unit, the delivery route image data stored in the customer information storage unit is extracted, and the information provision unit provides the extracted delivery route image data to the salesperson terminal.

4. a carry-in route spatial shape measuring unit that measures a carry-in route spatial shape that forms the carry-in route by using the carry-in route image data, when the customer input data receiving unit receives the delivery route image data, the delivery route spatial shape measuring unit measures the delivery route spatial shape using the received delivery route image data, and the delivery route spatial shape data, which is the measured delivery route spatial shape, is stored in the customer information storage unit as the customer information, A customer information management system as described in claim 3, characterized in that when the request for providing the delivery route image data is received by the request receiving unit, the delivery route spatial shape data stored in the customer information storage unit is extracted, and the information providing unit provides the delivery route spatial shape data together with the delivery route image data to the salesperson terminal.

5. a product information storage unit in which product specification dimension data or required delivery dimension data and product identification numbers are stored in advance; a product identification number receiving unit that receives the product identification number; a product installation determination unit that compares the installation location dimension data and / or the delivery route spatial shape data with the specification dimension data or the delivery required dimension data of the product to determine whether the product can be installed at the installation location of the customer item, A customer information management system as described in claim 4, characterized in that when the product identification number input from the salesperson terminal is accepted by the product identification number accepting unit, the specification dimension data or the required delivery dimension data of the product corresponding to the accepted product identification number is retrieved from the product information storage unit, and the product installation determination unit uses the specification dimension data or the required delivery dimension data of the product that has been retrieved to determine whether the product corresponding to the product identification number can be installed at the installation location of the customer's goods.

6. The customer input data includes at least one of life event data, favorite brand data, product purchase history data, budget data, store stay time data, customer building data, and customer item data; 6. A customer information management system as described in claim 5, characterized in that when the request for providing the customer information is accepted by the request accepting unit, the customer information stored in the customer information storage unit is extracted, and the information providing unit provides the extracted customer information to the salesperson terminal.

7. a store floor map information storage unit in which store floor map information is stored in advance; a customer terminal location information receiving unit that receives location information of the customer terminal transmitted from the customer terminal; a store stay data measurement unit that measures a store stay time, which is a measurement of the stay time of the customer terminal in the store, and / or a product floor stay time, which is a measurement of the stay time of the customer terminal on a product floor in the store, using the location information of the customer terminal received by the customer terminal location information reception unit and the store floor map information stored in the store floor map information storage unit, storing the store-collected data including the store visit duration and / or the product floor duration as the customer information in the customer information storage unit; A customer information management system as described in claim 6, characterized in that when a request for provision of the store visit duration and / or product floor stay duration contained in the customer information is accepted by the provision request accepting unit, the store visit duration and / or product floor stay duration stored in the customer information memory unit are extracted, and the information providing unit provides the extracted store visit duration and / or product floor stay duration to the salesperson terminal.

8. a store settlement information receiving unit that receives store settlement information including a product identification number and a purchase amount of a purchased product, the store settlement information being sent from a store settlement terminal; The store collected data includes the store settlement information accepted by the store settlement information accepting unit, and the accepted store settlement information is stored in the customer information storage unit as the customer information; A customer information management system as described in claim 7, characterized in that when the request for provision of the store settlement information included in the customer information is accepted by the provision request accepting unit, the store settlement information stored in the customer information storage unit is extracted, and the information providing unit provides the extracted store settlement information to the salesperson terminal.

9. A useful information issuing unit that issues customer useful information that is useful information to customers, 9. A customer information management system according to claim 8, wherein the customer useful information issued by the useful information issuing section is sent to the customer terminal.

10. The useful information issuing unit is a coupon issuing unit that issues coupons including discount coupons for discounting product prices; The customer useful information includes: The coupon issued by the coupon issuing unit is included, 10. The customer information management system according to claim 9, wherein the issued coupon is set to a usable state on condition that the customer input data is accepted by the customer input data accepting unit.

11. The useful information issuing unit is a customer support information issuing unit that issues customer support information including information useful for purchasing a product and / or product advertisement information; The customer useful information includes: The customer support information issued by the customer support information issuing unit is included, 10. The customer information management system according to claim 9, wherein the customer support information issued by the customer support information issuing unit is sent to the customer terminal.

12. a customer tendency classification unit that classifies customer tendencies based on the customer information stored in the customer information storage unit, storing the customer tendency classified by the customer tendency classification unit as the customer information in the customer information storage unit; 12. A customer information management system as described in claim 10 or 11, characterized in that when the request for providing the customer tendency included in the customer information is received by the request receiving unit, the customer tendency stored in the customer information storage unit is extracted, and the information providing unit provides the extracted customer tendency to the salesperson terminal.

13. a customer information item screen configuration unit that configures a customer information item screen for displaying data items included in the customer information on the salesperson terminal; The customer information management system according to claim 12, characterized in that the customer information item screen configuration unit is configured to change the order of the data items arranged on the customer information item screen depending on the customer information or type of product stored in the customer information storage unit.

14. 14. The customer information management system according to claim 13, further comprising a recommended product selection unit that selects a recommended product based on the customer information stored in the customer information storage unit.

15. 7. The customer information management system according to claim 6, wherein the product purchase history data includes record data of products purchased in the past and / or record data of services contracted in the past.

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