Information processing device, information processing method and information processing program

Abstract

To provide an information processing device, method and program that enable an appropriate service to be provided even after a user becomes no longer using a subscription service at a facility.SOLUTION: In an information processing system 1, an information processing device 100 includes: a receiving unit 131 that accepts information on the end of a first service in which a user who utilizes an absorptive article at a predetermined facility utilizes such an absorptive article; and a providing unit 134 that, when the receiving unit 131 accepts the information on the end of the first service, provides information on a second service which is different from the first service and which is provided to the user or a caring person who cares about the user.SELECTED DRAWING: Figure 5

Description

[Technical field]

[0001] The present invention relates to an information processing device, an information processing method, and an information processing program. [Background technology]

[0002] 2. Description of the Related Art Conventionally, there is known a technology for providing a subscription service for absorbent articles such as diapers used by users such as children at facilities such as nursery schools to caregivers who care for such users. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent Publication No. 2021-096735 Summary of the Invention [Problem to be solved by the invention]

[0004] However, the above-mentioned conventional technology may not provide an appropriate service when a user stops using the subscription service at a facility.

[0005] The present application has been made in consideration of the above, and aims to enable the provision of appropriate services even after a user has stopped using a subscription service at a facility. [Means for solving the problem]

[0006] The information processing device of the present application is characterized in that it comprises a reception unit that receives information regarding the end of a first service in which a user who uses an absorbent article at a designated facility uses the absorbent article, and a provision unit that, when information regarding the end of the first service is received by the reception unit, provides information regarding a second service that is provided to the user or a caregiver who cares for the user, the second service being a service different from the first service. Effect of the Invention

[0007] According to one aspect of the embodiment, it is possible to provide appropriate services even after a user has stopped using the subscription service at the facility. [Brief description of the drawings]

[0008] [Figure 1] FIG. 1 is a diagram illustrating an example of a providing process executed by an information processing device according to an embodiment. [Diagram 2] FIG. 2 is a diagram illustrating an example of content according to the embodiment. [Diagram 3] FIG. 3 is a diagram illustrating an example of content according to the embodiment. [Figure 4] FIG. 4 is a diagram illustrating an example of content according to the embodiment. [Diagram 5] FIG. 5 is a diagram illustrating an example of the configuration of an information processing system according to the embodiment. [Figure 6] FIG. 6 is a diagram illustrating an example of the contract information storage unit according to the embodiment. [Figure 7] FIG. 7 is a diagram illustrating an example of a service information storage unit according to the embodiment. [Figure 8] FIG. 8 is a flowchart showing an example of the flow of the providing process executed by the information processing device according to the embodiment. [Figure 9] FIG. 9 is a diagram illustrating an example of a hardware configuration. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0009] At least the following points will become apparent from the description of this specification and the accompanying drawings.

[0010] Aspect 1 is characterized in that it comprises a reception unit that receives information regarding the end of a first service in which a user of an absorbent article uses the absorbent article at a designated facility, and a provision unit that, when information regarding the end of the first service is received by the reception unit, provides information regarding a second service that is provided to the user or a caregiver caring for the user, the second service being a service different from the first service.

[0011] According to such an embodiment 1, for example, information on an application for canceling a subscription service (an example of a first service) in which a child (an example of a user) who uses diapers (an example of an absorbent article) at a nursery school (an example of a predetermined facility) uses diapers is accepted. For example, embodiment 1 accepts information such as an application for cancellation and a reason for cancellation as an application for canceling the subscription service.

[0012] Then, when information regarding the termination of the subscription service is received, aspect 1 provides information about a second service that is provided to a child or a user who is a guardian who cares for a child, and is a service different from the subscription service. For example, aspect 1 provides information about an internet shopping service where diapers and the like can be purchased as a second service corresponding to the reason for cancellation based on the reason for cancellation. In this way, aspect 1 makes it possible to provide an appropriate service even after diapers are no longer used.

[0013] Conventionally, a technology has been known that provides a subscription service for absorbent articles such as diapers used by users such as children at facilities such as nursery schools to a caregiver who cares for such users. However, in the conventional technology, when a user stops using an absorbent article at the facility, it may not be said that an appropriate service is provided. For example, in the conventional technology, since the subscription service is provided while the user is using the diaper at the nursery school, it may not be possible to provide an appropriate service after the user stops using the diaper at the nursery school. In addition, even if a user stops using an absorbent article at the nursery school, the user may urinate at night while sleeping at home.

[0014] Therefore, in the first aspect, when information is received regarding the termination of a subscription service for a child's use of diapers at a nursery school, information is provided regarding a second service that is provided to the child or user and is a service different from the subscription service. This makes it possible to provide appropriate services even after the child no longer uses diapers.

[0015] In addition, it is desirable that the second service be provided according to the child's growth. In the first aspect, the estimated child's growth is determined when the use of the first service is completed, and a new service can be provided according to the estimated child's growth. That is, the difference between the first service and the second service is that the second service is a new service that can be provided according to the estimated child's growth when the use of the first service is no longer necessary.

[0016] A second aspect of the present invention is characterized in that, in the first aspect, information on a service of providing absorbent articles is provided as the information on the second service.

[0017] According to aspect 2, for example, information on an internet shopping site where absorbent articles can be purchased is provided as information on a service that provides absorbent articles, making it possible to provide appropriate services to a user even after the user no longer uses the subscription service at the facility.

[0018] Aspect 3 is characterized in that, in aspect 1 or 2, information regarding the termination of the first service is received as information regarding the reason for terminating use of the first service, and information regarding the second service is provided in accordance with the received reason for terminating use of the first service.

[0019] According to the third aspect, for example, information on a reason for canceling a first service is accepted as a reason for terminating the use of the first service. Then, the third aspect provides information on a second service according to the accepted reason for canceling. In this way, the third aspect can provide an appropriate service according to the reason for canceling.

[0020] A fourth aspect is characterized in that, in the third aspect, information indicating a reason for terminating use of an absorbent article is received as information regarding the reason for terminating use of the first service, and information regarding a service that provides absorbent articles that can be used by the caregiver is provided as information regarding the second service.

[0021] According to aspect 4, for example, information indicating a reason for cancellation, such as toilet training being completely completed, is received as a reason for terminating the use of the absorbent article. Then, aspect 4 provides information on an internet shopping service that provides absorbent articles that can be used by caregivers as information on a service that provides absorbent articles that can be used by caregivers. In this way, aspect 4 can provide an appropriate service according to the reason for cancellation.

[0022] Aspect 5 is the method according to aspect 3, characterized in that, as the information regarding the reason for terminating the use of the first service, information indicating a reason related to a situation in which the absorbent article is used is received, and, as the information regarding the second service, information regarding a service that provides a type of absorbent article different from the type of the absorbent article is provided.

[0023] According to the fifth aspect, for example, information indicating a reason for cancellation, such as completion of daytime toilet training, is received as a reason related to the occasion in which the absorbent article is used. Then, the fifth aspect provides, for example, information on an internet shopping service where the absorbent article can be purchased, as information on a service that provides a different type of absorbent article from the type of absorbent article. In this way, the fifth aspect can provide an appropriate service according to the reason for cancellation.

[0024] Aspect 6 is characterized in that, in aspect 3, information indicating a reason related to an absorbent article is received as information regarding the reason for terminating use of the first service, and information regarding a service that provides information explaining the characteristics of the absorbent article is provided as information regarding the second service.

[0025] According to aspect 6, for example, information indicating a reason for cancellation, such as the diaper not fitting, is accepted as a reason related to the absorbent article. Then, aspect 6 provides information related to a service that provides product information, such as the product used in the first service, as a service that provides information explaining the features of the absorbent article. Here, product information is information that introduces and explains the concept, features, etc. of the product. In this way, aspect 6 can provide an appropriate service according to the reason for cancellation.

[0026] Aspect 7 is characterized in that, in aspect 3, information indicating a reason related to the cost of the first service is received as information regarding the reason for terminating use of the first service, and information regarding a service that provides information for continuing the first service is provided as information regarding the second service.

[0027] According to the seventh aspect, for example, information indicating a reason for cancellation, such as high price, is accepted as a reason related to the cost of the first service. Then, the seventh aspect provides information on a service that provides coupons or corporate currency that can be used with the first service, as a service that provides information for continuing the first service. In this way, the seventh aspect can provide an appropriate service according to the reason for cancellation.

[0028] An eighth aspect of the present invention is characterized in that in any one of the first to seventh aspects, information regarding the contents of celebrating the end of the first service is further provided.

[0029] According to aspect 8, for example, information such as "Congratulations on completing toilet training!!" is further provided to celebrate the completion of the first service.

[0030] In general subscription services, the purpose is often to have the user continue to use the subscription service. On the other hand, the subscription service of the present application is canceled when the user grows up and toilet training is completed. Furthermore, the completion of toilet training is a happy occasion for the user or the subscriber. Therefore, it is desirable to congratulate the user or the subscriber for canceling the subscription service contract. Therefore, aspect 8 further provides information regarding the content of the celebration of the end of the first service. As a result, aspect 8 can improve the user or the subscriber's satisfaction with the use of the service.

[0031] Aspect 9 is characterized in that, in any of aspects 1 to 8, the caregiver who has finished using the first service further provides information regarding the content of the introduction introducing the use of the first service to another caregiver other than the caregiver.

[0032] For example, assume that the first service is a subscription service. In this case, according to aspect 9, a user who is a caregiver and has finished using the subscription service further provides information about the introduction content that introduces the use of the subscription service to other users who are other caregivers. In addition, the information about the introduction content includes coupons that can be used in the subscription service, corporate currency, etc. This makes it possible for aspect 9 to promote the use of the first service.

[0033] A tenth aspect of the present invention is characterized in that in any one of the first to ninth aspects, information regarding a coupon that can be used when purchasing an absorbent article is further provided.

[0034] For example, assume that the coupon is a coupon that can be used in an internet shopping site where absorbent articles can be purchased. In this case, according to aspect 10, information about the coupon that can be used in the internet shopping site is further provided. In this way, aspect 10 can provide information to promote the use of the provided service.

[0035] An eleventh aspect of the present invention is characterized in that in any one of the first to tenth aspects, information regarding a corporate currency that can be used when purchasing absorbent articles is further provided.

[0036] For example, the corporate currency is assumed to be a corporate currency that can be used for Internet shopping where absorbent articles can be purchased. In this case, according to aspect 11, information regarding the corporate currency that can be used for Internet shopping is further provided. Here, the corporate currency is electronic money that can be used like cash, points that can be used when purchasing goods or using services, etc. In this way, aspect 11 can provide information to promote the use of the provided services.

[0037] A twelfth aspect is characterized in that in any of the first to eleventh aspects, the user's status when the first service is completed is estimated, and information regarding the second service is provided based on the user's status.

[0038] According to aspect 12, for example, the user's status is estimated based on user information about the user at the time the first service was completed. To give a more specific example, aspect 12 estimates that the user's status is that the user's toilet training is complete based on information about the user's age indicated in the user information at the time the first service was completed. In this case, aspect 12 provides information about an Internet shopping service where diapers and the like can be purchased as information about the second service based on the user's status. In this way, aspect 12 can provide information about the second service according to the user's status.

[0039] Aspect 13 is characterized in that, in aspect 12, the condition of the caregiver when the first service is completed is further estimated, and information regarding the second service is provided based on the condition of the caregiver.

[0040] For example, assume that the user is the first child of the caregiver. In this case, according to aspect 13, the situation of the caregiver is estimated based on user information about the user at the time the first service was completed. To give a more specific example, aspect 13 estimates the start time of pregnancy efforts for the second child as the situation of the caregiver based on information about the user's age indicated in the user information at the time the first service was completed. In this case, aspect 13 provides information about an Internet shopping service where liners that can be used for pregnancy efforts can be purchased as information about the second service based on the situation of the caregiver. In this way, aspect 13 can provide information about the second service according to the situation of the caregiver.

[0041] Aspect 14 is characterized in that it includes a reception unit that receives information regarding the end of a first service in which children who use absorbent articles at a specified facility use the absorbent articles, and a provision unit that provides information regarding contents celebrating the end of the first service when the information regarding the end of the first service is received by the reception unit.

[0042] According to such an embodiment 14, for example, information on an application for canceling a subscription service for a child who wears diapers at a nursery school is accepted. For example, in the embodiment 14, information on an application for cancellation of the subscription service, such as an application for cancellation and a reason for cancellation, is accepted.

[0043] In addition, mode 14 provides information such as "Congratulations on completing toilet training!" as a celebration of the completion of the first service. This makes it possible for mode 14 to improve the child's or user's satisfaction with the service.

[0044] In general subscription services, the purpose is often to have users continue to use the subscription service. On the other hand, the subscription service of the present application is canceled when a child grows up and toilet training is completed. Completion of toilet training is a joyous occasion for the child or user. Therefore, it is desirable to congratulate the child or user for canceling the subscription service contract. Therefore, aspect 14 provides information about the content of the celebration of the end of the first service. As a result, aspect 14 can improve the child's or user's satisfaction with the use of the service.

[0045] An example of a form for implementing an information processing device, an information processing method, and an information processing program (hereinafter, referred to as an "embodiment") will be described in detail below with reference to the drawings. Note that the information processing device, the information processing method, and the information processing program are not limited to this embodiment. Also, the same components in the following embodiments are given the same reference numerals, and duplicated descriptions will be omitted.

[0046] [Embodiment] 1. An example of a provision process executed by an information processing device An example of a submission process executed by the information processing device 100 according to the embodiment will be described with reference to Fig. 1. Fig. 1 is a diagram showing an example of a submission process executed by the information processing device 100 according to the embodiment.

[0047] In the example of FIG. 1, it is assumed that child B1 of user U1, who is a guardian who takes care of child B1, uses a nursery school. This nursery school is registered with subscription service SV1 (an example of a first service) that provides diapers (an example of an absorbent article) for child B1 to use at the nursery school (an example of a specified facility). Here, subscription service SV1 is a service that provides the nursery school with diapers for child B1 to use at the nursery school. In the example of FIG. 1, it is assumed that user U1 has signed a contract with subscription service SV1.

[0048] 1, an example will be described in which the information processing device 100 provides the user U1 with information about a service SV2 (an example of a second service) different from the subscription service SV1 based on the reason for canceling the subscription service SV1 received from the user U1. In this case, the service SV2 is provided to the terminal device 10 from the business operator server 20 managed by the business operator SE1 that provides the service SV2.

[0049] 1, the information processing device 100 receives application information for canceling subscription service SV1 from the terminal device 10 used by user U1 (step S1). For example, the information processing device 100 receives information such as an application for cancellation of subscription service SV1 and a reason for cancellation from the terminal device 10. To give a more specific example, the information processing device 100 receives from the terminal device 10 the application information for cancellation and information indicating the reason for cancellation, such as completion of daytime toilet training.

[0050] Next, the information processing device 100 selects information on the service SV2 based on the cancellation reason (step S2). For example, based on a cancellation reason such as completion of daytime toilet training, the information processing device 100 selects information on the service SV2 corresponding to the cancellation reason. To give a more specific example, the information processing device 100 selects information on an Internet shopping service as the service SV2. The Internet shopping service is an Internet shopping service where diapers and the like can be purchased.

[0051] Then, the information processing device 100 provides the terminal device 10 with information on the service SV2 (step S3). For example, the information processing device 100 provides the terminal device 10 with information on an Internet shopping service as the service SV2.

[0052] Next, the user U1 operates the terminal device 10 to apply for use of the service SV2. In this case, the business server 20 accepts application information for use of the service SV2 from the terminal device 10 (step S4). For example, the business server 20 accepts an application for use of an Internet shopping service as the service SV2 from the terminal device 10. To explain this by taking a more specific example, the business server 20 accepts information regarding the application for use of the Internet shopping service, user information regarding the user, payment information of the user, etc. from the terminal device 10 as the application for use of the Internet shopping service.

[0053] Then, the business server 20 provides the service SV2 to the terminal device 10 (step S5). For example, the business server 20 provides the terminal device 10 with information on an Internet shopping service as the service SV2.

[0054] The example in Fig. 1 shows content C1 of an internet shopping service. Content C1 includes a title such as "EC site X" and information about products such as "overnight diaper A" and "overnight diaper B".

[0055] Conventionally, a technology has been known that provides a subscription service for absorbent articles such as diapers used by users such as children at facilities such as nursery schools to a caregiver who cares for such users. However, in the conventional technology, when a user stops using the subscription service at the facility, it may not be said that the appropriate service is provided. For example, in the conventional technology, since the subscription service is provided while the user is using diapers at the nursery school, it may not be possible to provide the appropriate service after the user stops using the diapers at the nursery school.

[0056] Therefore, when the information processing device 100 receives information regarding the end of a first service in which a user uses an absorbent article at a specified facility, the information processing device 100 provides information regarding a second service that is provided to the user or a caregiver who cares for the user and is a service different from the first service. This makes it possible for the information processing device 100 to provide an appropriate service even after the user has stopped using the subscription service at the facility.

[0057] In general subscription services, the aim is often for users to continue using the subscription service. On the other hand, the subscription service of the present application is canceled when the user grows up and toilet training is completed. Completion of toilet training is also a joyous occasion for the caregiver who cares for the user. Therefore, in a subscription service where the user cancels the contract after a certain period of time, it is important to consider what kind of service will be provided to the user after the contract is canceled.

[0058] For example, even if daytime toilet training is complete, a child may continue to wear a diaper at bedtime due to nighttime bedwetting. In addition, dual-income households that mainly use facilities such as nursery schools tend to prefer wearing absorbent articles for nighttime use, as they want to avoid the additional work of cleaning up after bedwetting in the morning. Therefore, the present application makes it possible to provide appropriate services even after the user has stopped using the subscription service at the facility, thereby improving the user's satisfaction with the service.

[0059] [2. Examples of content] An example of content displayed on the terminal device 10 used by a user will be described with reference to Fig. 2 to Fig. 4. First, an example of information processing related to acceptance of a reason for cancellation and provision of a service will be described with reference to Fig. 2. Fig. 2 is a diagram showing an example of content according to an embodiment.

[0060] For example, the terminal device 10 displays the content C10 when the user uses a predetermined browser, etc. In the example of Fig. 2, the content C10 includes text information indicating information related to a title such as "Would you like to cancel?"

[0061] Furthermore, the content C10 includes a button B101 "Cancel" and a button B102 "Cancel." The button B101 is a button for proceeding to the content for the cancellation procedure. The button B102 is a button for canceling the cancellation procedure.

[0062] Here, it is assumed that the user presses the button B101. In this case, the terminal device 10 displays the content C11 (step S21). In the example of FIG. 2, the content C11 includes text information such as "Please tell us the reason for cancellation" and an item field RC111 for the reason for cancellation. The item field RC111 for the reason for cancellation includes information such as "Toilet training completed," "Diaper does not fit," "Expensive," and "Other" as reasons for cancellation, as well as radio buttons corresponding to each of the reasons for cancellation. In this case, the user selects an item that matches his / her own reason for cancellation. The item field RC111 for the reason for cancellation may also have a text box in the "Other" field that accepts information input by the user in free format.

[0063] Furthermore, the content C11 includes a button B111 "Back" and a button B112 "OK." The button B111 is a button for returning to the content C10. The button B112 is a button for confirming the selected reason for cancellation.

[0064] Here, it is assumed that the user selects "Toilet training completed" as the reason for cancellation. In this case, the terminal device 10 displays the content C12 (step S22). In the example of FIG. 2, the content C12 includes text information such as "Congratulations on potty training!", text information such as "Answer a questionnaire to receive a gift", and a selection item field RC121.

[0065] The selection item field RC121 includes text information such as "Are you worried about bedwetting at night?", selection items "Still worried..." and "Not bad at night!", and radio buttons corresponding to each selection item. In this case, the user is to select a selection item.

[0066] Furthermore, the content C12 includes a button B121 "Cancel" and a button B122 "OK." The button B121 is a button for canceling a procedure. For example, when the user presses the button B121, the terminal device 10 may display the content C11. The button B122 is a button for confirming a selected item.

[0067] Here, it is assumed that the user selects the selection item "Still worried...". In this case, the terminal device 10 displays the content C13 (step S23). In the example of FIG. 2, the content C13 includes text information such as "Night diaper purchase page", text information such as "10% off now", and image information of the product M131. The content C13 also includes a button B131 "Cancel" and a button B132 "Purchase".

[0068] The button B131 is a button for canceling the procedure. For example, when the user presses the button B131, the terminal device 10 may display the content C12. The button B132 is a button for transitioning to the content for purchasing night diapers. Here, the content for purchasing night diapers is, for example, the content provided by the second service. For example, when the user presses the button B132, the terminal device 10 may display the content for purchasing night diapers.

[0069] In the above example, the second service provides content for purchasing night diapers, but the present invention is not limited to this. For example, the second service may provide content for signing up for a subscription service that provides night diapers. The second service may also provide content including coupons that can be used when purchasing night diapers and information about corporate currency.

[0070] On the other hand, it is assumed that the user selects the selection item "Night is fine too." In this case, the terminal device 10 displays content C14 (step S24). In the example of FIG. 2, content C14 includes text information such as "Product purchase page," text information such as "10% off now," and image information of product M141. Content C14 also includes button B141 "Cancel" and button B142 "Purchase."

[0071] The button B141 is a button for canceling the procedure. For example, when the user presses the button B141, the terminal device 10 may display the content C12. The button B142 is a button for transitioning to content for purchasing a product. Here, the content for purchasing a product is, for example, content provided by the second service. For example, when the user presses the button B142, the terminal device 10 may display content for purchasing a product. The product here is a product that the user can use. For example, the product is a sanitary product such as a napkin, a tampon, a shorts-type napkin, or a menstrual shorts, or a pad for mild incontinence. The product may also be, for example, a nonwoven fabric product such as a mask.

[0072] Next, an example of information processing when a different cancellation reason is accepted will be described with reference to Fig. 3. Fig. 3 is a diagram showing an example of content according to the embodiment. In the example of Fig. 3, the description of contents C10 and C11 described in Fig. 2 will be omitted.

[0073] Here, it is assumed that the user selects "the diaper does not fit" as the reason for cancellation in the content C11. In this case, the terminal device 10 displays the content C20 (step S31). In the example of FIG. 3, the content C20 includes text information such as "product brand page", text information such as "What is so good about this diaper?", and image information of the product M201. Here, the content C20 is content for introducing and explaining the concept, features, etc. of the product. For example, the introduction and explanation contents may be such as "It has sufficient absorbency, so you can use it safely without worrying about leaks. In addition, it has high breathability, so it prevents stuffiness."

[0074] Next, an example of information processing when a different cancellation reason is accepted will be described with reference to Fig. 4. Fig. 4 is a diagram showing an example of content according to the embodiment. In the example of Fig. 4, the description of contents C10 and C11 described in Fig. 2 will be omitted.

[0075] Here, it is assumed that the user selects "high price" as the reason for cancellation in the content C11. In this case, the terminal device 10 displays the content C30 (step S41). In the example of FIG. 4, the content C30 includes text information such as "Subscription Campaign", text information such as "One-time 5% OFF", a button B301 "Continue", and a button B302 "Cancel". Here, the subscription service indicated by the "Subscription Campaign" is the first service.

[0076] Button B301 is a button for confirming the continuation of the subscription service. For example, when a user presses button B301, the continuation of the subscription service is confirmed, but a 5% discount is applied to the fee for the subscription service. Button B302 is a button for confirming the cancellation of the subscription service contract. For example, when a user presses button B302, the cancellation of the subscription service contract is completed.

[0077] 3. Configuration of the Information Processing System Next, a configuration of the information processing system 1 according to the embodiment will be described with reference to Fig. 5. Fig. 5 is a diagram showing an example of the configuration of the information processing system 1 according to the embodiment. As shown in Fig. 5, the information processing system 1 includes a terminal device 10, a business operator server 20, a facility server 30, and an information processing device 100. The terminal device 10, the business operator server 20, the facility server 30, and the information processing device 100 are connected to each other via a network N so as to be able to communicate with each other via wired or wireless communication.

[0078] The information processing system 1 shown in FIG. 5 may include a plurality of terminal devices 10, a plurality of business entity servers 20, a plurality of facility servers 30, and a plurality of information processing devices 100.

[0079] The terminal device 10 is an information processing device used by a user to access content such as web content displayed in a browser and content for applications. For example, the terminal device 10 is a mobile phone, a desktop PC (Personal Computer), a notebook PC, a tablet terminal, a PDA (Personal Digital Assistant), etc.

[0080] The provider server 20 is an information processing device that provides the second service, and is realized by, for example, a server device or a cloud system. For example, the provider server 20 accepts information regarding an application for use of the second service from the terminal device 10. Then, the provider server 20 provides the information regarding the second service to the terminal device 10.

[0081] The facility server 30 is an information processing device managed by a facility management company that manages the facility used by users, and is realized, for example, by a server device or a cloud system, etc. For example, the facility server 30 manages information regarding the inventory of absorbent articles used by users.

[0082] The information processing device 100 is an information processing device capable of communicating with various devices via a network N such as the Internet, and is realized, for example, by a server device or a cloud system. For example, the information processing device 100 is connected to various other devices via the network N so as to be able to communicate with them.

[0083] 4. Configuration of Information Processing Device Next, the configuration of the information processing device 100 according to the embodiment will be described with reference to Fig. 5. Fig. 5 is a diagram showing an example of the configuration of the information processing device 100 according to the embodiment. As shown in Fig. 5, the information processing device 100 has a communication unit 110, a storage unit 120, and a control unit 130.

[0084] (Regarding communication unit 110) The communication unit 110 is realized by, for example, a network interface card (NIC), etc. The communication unit 110 is connected to a network N by wire or wirelessly, and transmits and receives information to and from various other devices.

[0085] (Regarding the storage unit 120) The storage unit 120 is realized by, for example, a semiconductor memory element such as a random access memory (RAM) or a flash memory, or a storage device such as a hard disk or an optical disk. The storage unit 120 has a contract information storage unit 121 and a service information storage unit 122.

[0086] (Regarding the contract information storage unit 121) The contract information storage unit 121 stores various information related to the contract for the first service. An example of the contract information storage unit 121 according to the embodiment is shown in Fig. 6. In the example shown in Fig. 6, the contract information storage unit 121 has items such as "contract ID (identifier)" and "contract information". For example, the "contract information" has items such as "user ID", "user information", "user information", "facility information", "payment information", "duration", and "reservation cancellation time".

[0087] "Contract ID" is an identifier that identifies contract information related to the contract for the first service. "User ID" is an identifier that identifies a user who has made a contract associated with "Contract ID". "User information" is user information related to the user associated with "User ID". For example, user information is information related to the user's name, gender, the name of the user that the user is caring for, etc.

[0088] "User information" is user information about a user cared for by a user associated with a "user ID." For example, user information is information about the user's name, gender, age, etc. "Facility information" is facility information about a facility used by a user cared for by a user associated with a "user ID." For example, facility information is information about the facility's name, address, telephone number, etc.

[0089] The "payment information" is payment information related to the payment of the user associated with the "user ID." For example, the payment information includes information about the credit card used by the user to pay for the first service.

[0090] "Duration" is information regarding the period during which the user associated with the "User ID" will continue to use the first service. "Predicted cancellation time" is information regarding the predicted cancellation time of the user cared for by the user associated with the "User ID". For example, the predicted cancellation time is a cancellation time predicted based on the age of the user. Also, the predicted cancellation time is a cancellation time predicted based on the start date of toilet training for the user.

[0091] For example, in Fig. 6, "A1" identified by the contract ID has a user ID of "U1", user information of "UI1", user information of "UU1", and facility information of "AF1". "A1" also has payment information of "AP1", duration of "AC1", and predicted termination time of "PP1".

[0092] In the example shown in Figure 6, the user information, etc. is expressed as an abstract code such as "UI1", but the user information, etc. may also be information regarding numbers or character strings, or the file format of a file containing the user information, etc.

[0093] (Regarding the service information storage unit 122) The service information storage unit 122 stores various information related to the second service. An example of the service information storage unit 122 according to the embodiment is shown in Fig. 7. In the example shown in Fig. 7, the service information storage unit 122 has items such as "service ID", "reason for cancellation", and "service".

[0094] The "service ID" is an identifier for identifying the second service. The "reason for cancellation" is information related to the reason for cancellation associated with the "service ID." For example, the reason for cancellation may be that toilet training has been completely completed, that daytime toilet training has been completed, that the diapers did not fit, or that the price was too high.

[0095] "Service" is information about a second service associated with "Service ID." For example, if the reason for cancellation is that toilet training has been completely completed, the second service is an Internet shopping service. For example, products that can be purchased through an Internet shopping service are products that can be used by users. For example, products here include sanitary products such as napkins, tampons, shorts-type napkins, and menstrual shorts, and mild incontinence pads. Also, products include nonwoven products such as masks.

[0096] In addition, when the reason for cancellation is that the daytime toilet training is completed, the second service is an Internet shopping service, for example, an Internet shopping service where diapers and the like can be purchased.

[0097] In addition, if the reason for cancellation is that the diapers did not fit, the second service is a service that provides product information of the products used in the first service. Here, product information is information that introduces and explains the concept, features, etc. of the product.

[0098] In addition, if the reason for cancellation is high price, the second service is a service that provides coupons or corporate currency that can be used with the first service.

[0099] For example, in Fig. 7, "V1" identified by the service ID has a cancellation reason of "R1" and a service of "SV1." Note that in the example shown in Fig. 7, the cancellation reason, etc. is expressed by an abstract code such as "R1," but the cancellation reason, etc. may be a numerical value, information regarding a character string, or the file format of a file including the cancellation reason, etc.

[0100] (Regarding the control unit 130) The control unit 130 is a controller, and is realized, for example, by a central processing unit (CPU), a micro processing unit (MPU), or the like, executing various programs (an example of an information processing program) stored in a storage device inside the information processing device 100 using a RAM as a working area. The control unit 130 is also a controller, and is realized, for example, by an integrated circuit such as an application specific integrated circuit (ASIC) or a field programmable gate array (FPGA).

[0101] As shown in Fig. 5, the control unit 130 has a receiving unit 131, a selecting unit 132, an estimating unit 133, and a providing unit 134, and realizes or executes the functions and actions of information processing described below. Note that the internal configuration of the control unit 130 is not limited to the configuration shown in Fig. 5, and may be other configurations as long as they perform information processing described below. Also, the connection relationship between the processing units in the control unit 130 is not limited to the connection relationship shown in Fig. 5, and may be other connection relationships.

[0102] (Regarding the reception unit 131) The reception unit 131 receives various information. Specifically, the reception unit 131 receives information regarding the end of a first service for a user who uses absorbent articles in a predetermined facility to use the absorbent articles.

[0103] For example, it is assumed that the first service is a subscription service SV1. In this case, the reception unit 131 receives application information regarding the cancellation of the subscription service SV1 from the terminal device 10. For example, the reception unit 131 receives, as an application regarding the cancellation of the subscription service SV1, information such as an application for cancellation and a cancellation reason that is a reason for terminating the use of the subscription service SV1 from the terminal device 10.

[0104] For example, the reception unit 131 receives information indicating a reason for termination of use of the absorbent article as the reason for cancellation. To give a more specific example, the reception unit 131 receives information indicating a reason for cancellation, such as toilet training being completely completed, from the terminal device 10 as the reason for cancellation.

[0105] Furthermore, the reception unit 131 receives, as the reason for cancellation, information indicating a reason related to a situation in which the absorbent article is used. As a more specific example, the reception unit 131 receives, from the terminal device 10, information indicating a reason for cancellation, such as "daytime toilet training has been completed."

[0106] Furthermore, the reception unit 131 receives information indicating a reason related to the absorbent article as the reason for cancellation. As a more specific example, the reception unit 131 receives information indicating a reason for cancellation, such as that the diaper did not fit, from the terminal device 10 as the reason for cancellation.

[0107] Furthermore, the reception unit 131 receives, as the reason for cancellation, information indicating a reason related to the cost of the subscription service SV1. As a more specific example, the reception unit 131 receives, from the terminal device 10, information indicating a reason for cancellation such as high price.

[0108] (Regarding the selection unit 132) The selection unit 132 selects various information. Specifically, when the reception unit 131 receives information regarding the end of the first service, the selection unit 132 selects information regarding the second service that is provided to the user or a caregiver who cares for the user and is different from the first service.

[0109] For example, the selection unit 132 selects information on a service stored in the service information storage unit 122 based on the cancellation reason. For example, the cancellation reason is assumed to be that daytime toilet training has been completed. In this case, the selection unit 132 refers to the service information storage unit 122 and selects information on an Internet shopping service as information on a service corresponding to the cancellation reason. For example, the Internet shopping service is an Internet shopping service where diapers and the like can be purchased.

[0110] As another example, the cancellation reason may be that toilet training has been completely completed. In this case, the selection unit 132 refers to the service information storage unit 122 and selects information about an Internet shopping service as information about a service corresponding to the cancellation reason. For example, products that can be purchased through an Internet shopping service are products that can be used by users. For example, the products referred to here are sanitary products such as napkins, tampons, shorts-type napkins, and menstrual shorts, and pads for mild incontinence. Also, the products are nonwoven products such as masks. The product may be, for example, a nonwoven product such as a mask.

[0111] As another example, the reason for cancellation may be that the diaper does not fit. In this case, the selection unit 132 refers to the service information storage unit 122 and selects information on a service that provides product information on the product used in the first service as information on the service corresponding to the cancellation reason. Here, product information is information that introduces and explains the concept and features of the product. For example, the introduction and explanation may be something like "It has sufficient absorbency, so you can use it without worrying about leaks. In addition, it is highly breathable, so it prevents stuffiness."

[0112] As another example, the reason for cancellation may be high price, etc. In this case, the selection unit 132 refers to the service information storage unit 122 and selects information on a service that provides coupons or corporate currency that can be used in the first service as information on a service corresponding to the cancellation reason.

[0113] (Regarding the estimation unit 133) The estimation unit 133 estimates the user's situation when the first service is completed. In this case, the provision unit 134 may provide information about the second service based on the user's situation. For example, the estimation unit 133 estimates the user's situation based on user information about the user when the first service is completed.

[0114] As a more specific example, the estimation unit 133 estimates that the user's toilet training is complete as the user's status based on information about the user's age indicated in the user information at the time the first service is completed. This allows the estimation unit 133 to determine the appropriate timing for proposing the second service by estimating the user's status based on the user information at the time the first service is completed.

[0115] In this case, the providing unit 134 may provide information on an Internet shopping service where diapers and the like can be purchased as information on the second service based on the user's situation.

[0116] Furthermore, the estimation unit 133 estimates that the user has started toilet training as the user's status. In this case, the provision unit 134 may provide information about diapers for toilet training. Furthermore, the provision unit 134 may provide information about discounts on diapers for toilet training.

[0117] Furthermore, the estimation unit 133 estimates the condition of the caregiver when the first service ends. In this case, the provision unit 134 may provide information about the second service based on the condition of the caregiver. For example, it is assumed that the user is the first child of the caregiver. In this case, the estimation unit 133 estimates the condition of the caregiver based on user information about the user when the first service ends.

[0118] As a more specific example, the estimation unit 133 estimates the time to start trying to conceive a second child as the caregiver's situation based on information about the user's age indicated by the user information at the time the first service ended. In this way, the estimation unit 133 can determine the appropriate timing to propose the second service by estimating the caregiver's situation based on the user information at the time the first service ended.

[0119] In this case, the providing unit 134 may provide, as information on the second service, information on an Internet shopping service where liners and the like that can be used for pregnancy support can be purchased, based on the caregiver's situation.

[0120] Furthermore, the estimation unit 133 may estimate, as the status of the caregiver, that a brother or sister of the user is continuously using the first service. In this case, the provision unit 134 may provide information on coupons for brothers or sisters who are using the first service, information on discounts on the cost of the first service, and the like.

[0121] Furthermore, the estimation unit 133 may estimate, as the status of the caregiver, that the user is using the specified facility even if the contract for the first service has been canceled. In this case, the provision unit 134 may provide information on coupons that can be used at stores located near the specified facility.

[0122] Furthermore, the estimation unit 133 may estimate that the caregiver's situation is that the caregiver has moved. For example, the estimation unit 133 may estimate that the user has stopped using a specific facility. In this case, the provision unit 134 may provide information on a coupon that corresponds to the period of use of the specific facility and that can be used in Internet shopping to purchase absorbent articles. In this case, the provision unit 134 may provide information on a coupon that can be used when purchasing the absorbent article used by the user in the first service.

[0123] On the other hand, the estimation unit 133 may estimate that another predetermined facility where the first service is available will be used. In this case, the providing unit 134 may provide content for taking over the contract information of the first service.

[0124] (About the provider 134) The providing unit 134 provides various information. Specifically, when the receiving unit 131 receives information regarding the end of the first service, the providing unit 134 provides information regarding the second service, which is provided to the user or a caregiver who cares for the user and is different from the first service.

[0125] For example, it is assumed that the second service is an Internet shopping service. In this case, the providing unit 134 provides information on the Internet shopping service selected by the selecting unit 132 to the terminal device 10. For example, the Internet shopping service is an Internet shopping service that allows the purchase of diapers and the like.

[0126] As another example, the second service is an Internet shopping service. In this case, the providing unit 134 provides the terminal device 10 with information about the Internet shopping service selected by the selecting unit 132. For example, the products that can be purchased through the Internet shopping service are products that can be used by the user. For example, the products referred to here are sanitary products such as napkins, tampons, shorts-type napkins, and menstrual shorts, and mild incontinence pads. Also, the products are nonwoven products such as masks.

[0127] As another example, the second service is a service that provides product information of products and the like used in the first service. In this case, the providing unit 134 provides the terminal device 10 with information about the service selected by the selecting unit 132 that provides product information of products and the like used in the first service. Here, the product information is information that introduces and explains the concept and features of the product. For example, the introduction and explanation may be something like "It has sufficient absorbency, so you can use it without worrying about leaks. Furthermore, it is highly breathable, so it prevents stuffiness."

[0128] As another example, the second service is a service that provides coupons or corporate currency that can be used in the first service. In this case, the providing unit 134 provides the terminal device 10 with information about the service that is selected by the selecting unit 132 and provides coupons or corporate currency that can be used in the first service.

[0129] 5. Processing Procedure Next, a procedure of the provision process executed by the information processing device 100 according to the embodiment will be described with reference to Fig. 8. Fig. 8 is a flowchart showing an example of the flow of the provision process executed by the information processing device 100 according to the embodiment.

[0130] 8, the reception unit 131 receives an application for canceling the subscription service SV1 (step S101). For example, if the reception unit 131 has not received an application for canceling the subscription service SV1 (step S101; No), the reception unit 131 waits until an application for canceling the subscription service SV1 is received.

[0131] On the other hand, when the accepting unit 131 accepts an application for canceling the subscription service SV1 (step S101; Yes), the selecting unit 132 selects information about the service SV2 based on the reason for the cancellation (step S102). Next, the providing unit 134 provides information about the service SV2 (step S103).

[0132] 6. Modifications The above-described information processing device 100 may be implemented in various different forms other than the above embodiment. Therefore, other embodiments of the information processing device 100 will be described below.

[0133] [6-1. Designated Facilities] In the above embodiment, the predetermined facility is a nursery school, but the present invention is not limited to this. For example, the predetermined facility may be a kindergarten, a child care facility, a nursing home, a care facility, a hospital, etc.

[0134] [6-2. Information Processing] In the above embodiment, an example has been described in which the information processing device 100 executes the provision process according to the above embodiment, but the present invention is not limited to this. For example, a predetermined application (an example of an information processing program) pre-installed in the terminal device 10 may execute the provision process. In this case, the terminal device 10 may execute the provision process in a stand-alone manner. Furthermore, the terminal device 10 may execute the provision process according to the above embodiment in cooperation with an external server or the like.

[0135] [6-3. Timing of accepting termination of the first service] In the above embodiment, an example has been described in which the reception unit 131 receives information regarding the end of the first service in which a user who uses absorbent articles in a specified facility uses the absorbent article, but this is not limiting. For example, the timing of receiving information regarding the end of the first service may be any timing as long as the intention to end the use of the first service is received from the user. For example, the timing may be during the cancellation procedure of the contract for the first service, before the completion of the cancellation procedure of the contract for the first service, within a predetermined period after the completion of the cancellation procedure of the contract for the first service, etc. At these timings, the provision unit 134 may provide information regarding the second service.

[0136] [6-4. Celebrating the end of the first service] In the above embodiment, an example has been described in which the providing unit 134 provides information about a second service that is provided to a user or a caregiver who cares for the user and is different from the first service when the receiving unit 131 receives information about the end of the first service, but the present invention is not limited to this. For example, the providing unit 134 may further provide information about contents celebrating the end of the first service.

[0137] As a more specific example, the providing unit 134 may further provide information such as "Congratulations on completing toilet training!!" as a celebration of the completion of the first service.

[0138] In general subscription services, the purpose is often to have the user continue to use the subscription service. On the other hand, the subscription service of the present application is canceled when the user grows up and toilet training is completed. Furthermore, the completion of toilet training is a happy occasion for the user or the user. Therefore, it is desirable to congratulate the user or the user for canceling the contract of the subscription service. Therefore, the providing unit 134 further provides information regarding the content of the celebration of the end of the first service. In this way, the providing unit 134 can improve the user or the user's satisfaction with the use of the service.

[0139] [6-5. Introduction to other users] In the above embodiment, an example has been described in which the providing unit 134 provides information about a second service that is provided to a user or a caregiver who cares for the user and is different from the first service when information about the end of the first service is received by the receiving unit 131, but the present invention is not limited to this. For example, the providing unit 134 may further provide information about the content of an introduction by a caregiver who has finished using the first service to introduce the use of the first service to another caregiver other than the caregiver.

[0140] As a more specific example, the first service is a subscription service. In this case, the providing unit 134 may further provide information about the introduction content, in which a caregiver who has finished using the subscription service introduces the use of the subscription service to other caregivers. The information about the introduction content may also include coupons that can be used in the subscription service, corporate currency, and the like.

[0141] The providing unit 134 may further provide the user who introduced the service to another user with information on coupons that can be used for Internet shopping where absorbent articles can be purchased, corporate currency, etc. Here, Internet shopping corresponds to the second service.

[0142] The providing unit 134 may further provide the user who introduced the absorbent article to another user with information about coupons that can be used at stores selling absorbent articles, corporate currency, etc. Here, the store is a store located near a predetermined facility used by the user.

[0143] This allows the providing unit 134 to promote the use of the subscription service. Furthermore, since the subscription service is introduced within the nursery school by word of mouth or the like, it becomes easier for users who send their children to the nursery school to use the subscription service. Furthermore, the use of the subscription service by childcare workers and the like working at the nursery school can also reduce the workload. This allows the providing unit 134 to promote the efficiency of the work of childcare workers and the like working at the nursery school.

[0144] [6-6. Offering coupons] In the above embodiment, an example has been described in which the providing unit 134 provides information about a second service that is provided to a user or a caregiver who cares for the user and is different from the first service when the receiving unit 131 receives information about the end of the first service, but the present invention is not limited to this. For example, the providing unit 134 may further provide information about a coupon that can be used when purchasing an absorbent article.

[0145] In a more specific example, the coupon is a coupon that can be used at an internet shopping site where absorbent articles can be purchased. In this case, the providing unit 134 may further provide information about the coupon that can be used at the internet shopping site.

[0146] As another example, the coupon is a coupon that can be used at a store that sells absorbent articles. In this case, the providing unit 134 may further provide information about the coupon that can be used at the store. Here, the store is a store located near a predetermined facility used by the user. The providing unit 134 may further provide information about the inventory of absorbent articles at the store located near the predetermined facility.

[0147] This enables the providing unit 134 to provide information for promoting the use of the service.

[0148] [6-7. Provision of corporate currency] In the above embodiment, an example has been described in which the providing unit 134 provides information on a second service that is provided to a user or a caregiver who cares for the user and is different from the first service when the receiving unit 131 receives information on the end of the first service, but the present invention is not limited to this. For example, the providing unit 134 may further provide information on a corporate currency that can be used when purchasing absorbent articles.

[0149] In a more specific example, the corporate currency is assumed to be a corporate currency that can be used for Internet shopping where absorbent articles can be purchased. In this case, the providing unit 134 may further provide information on the corporate currency that can be used for Internet shopping.

[0150] The amount of corporate currency may be determined according to the number of times the internet shopping is used, the period of use, etc. For example, the amount of corporate currency increases as the number of times the internet shopping is used increases, and also increases as the period of use of the internet shopping is longer.

[0151] As another example, the corporate currency is assumed to be usable at a store that sells absorbent articles. In this case, the providing unit 134 may further provide information regarding the corporate currency usable at such a store. Here, the store is a store located near a predetermined facility used by the user. The providing unit 134 may further provide information regarding the inventory of absorbent articles at the store located near the predetermined facility.

[0152] This enables the providing unit 134 to provide information for promoting the use of the service.

[0153] [6-8.Others] Of the above-mentioned processes, all or part of the processes described as being performed automatically may be performed manually. Also, all or part of the processes described as being performed manually may be performed automatically by a known method. In addition, the information including the processing procedures, specific names, various data and parameters shown in the above documents and drawings may be changed arbitrarily unless otherwise specified. For example, the various information shown in each drawing is not limited to the illustrated information.

[0154] In addition, each component of each device shown in the figure is a functional concept, and does not necessarily have to be physically configured as shown in the figure. In other words, the specific form of distribution and integration of each device is not limited to that shown in the figure. Furthermore, each component may be functionally or physically distributed and integrated in any unit depending on various loads, usage conditions, etc.

[0155] Furthermore, the above-described processes may be executed in any suitable combination as long as no contradiction occurs.

[0156] Furthermore, the above-mentioned "section, module, unit" can be read as "means" or "circuit", etc. For example, a providing section can be read as providing means or providing circuit.

[0157] [7. Hardware Configuration] Moreover, the terminal device 10, the business operator server 20, the facility server 30, and the information processing device 100 according to the above-described embodiments are realized, for example, by a computer 1000 configured as shown in Fig. 9. Fig. 9 is a diagram showing an example of a hardware configuration. The computer 1000 is connected to an output device 1010 and an input device 1020, and a calculation device 1030, a cache 1040, a memory 1050, an output IF (Interface) 1060, an input IF 1070, and a network IF 1080 are connected by a bus 1090.

[0158] The arithmetic device 1030 operates based on programs stored in a cache 1040 or memory 1050, programs read from the input device 1020, etc., and executes various processes. The cache 1040 is a cache such as a RAM that temporarily stores data used by the arithmetic device 1030 for various calculations. The memory 1050 is a storage device in which data used by the arithmetic device 1030 for various calculations and various databases are registered, and is a memory realized by a ROM (Read Only Memory), an HDD (Hard Disk Drive), a flash memory, etc.

[0159] The output IF 1060 is an interface for transmitting information to be output to an output device 1010 that outputs various types of information, such as a monitor or a printer, and may be realized by a connector conforming to a standard such as USB (Universal Serial Bus), DVI (Digital Visual Interface), or HDMI (registered trademark) (High Definition Multimedia Interface). On the other hand, the input IF 1070 is an interface for receiving information from various input devices 1020, such as a mouse, keyboard, scanner, etc., and is realized by, for example, a USB.

[0160] For example, the input device 1020 may be realized by a device that reads information from an optical recording medium such as a CD (Compact Disc), a DVD (Digital Versatile Disc), or a PD (Phase change rewritable Disk), a magneto-optical recording medium such as an MO (Magneto-Optical disk), a tape medium, a magnetic recording medium, or a semiconductor memory, etc. The input device 1020 may also be realized by an external storage medium such as a USB memory.

[0161] The network IF 1080 has a function of receiving data from other devices via the network N and sending it to the arithmetic device 1030, and also has a function of transmitting data generated by the arithmetic device 1030 to other devices via the network N.

[0162] Here, the arithmetic device 1030 controls the output device 1010 and the input device 1020 via the output IF 1060 and the input IF 1070. For example, the arithmetic device 1030 loads a program from the input device 1020 or the memory 1050 onto the cache 1040 and executes the loaded program. For example, when the computer 1000 functions as the information processing device 100, the arithmetic device 1030 of the computer 1000 executes the program loaded onto the cache 1040 to realize the function of the control unit 130.

[0163] The embodiments of the present application have been described in detail above with reference to the drawings. However, these are merely examples, and the embodiments of the present application can be embodied in other forms that include the forms described in the section of the disclosure of the invention, as well as in other forms that include various modifications and improvements based on the knowledge of those skilled in the art. [Explanation of symbols]

[0164] N Network 1. Information Processing Systems 10 Terminal Equipment 20. Business Server 30 Facility Server 100 Information processing device 110 Communications Department 120 Storage section 121 Contract information storage unit 122 Service information storage unit 130 Control section 131 Reception 132 Selection section 133 Estimation Department 134 Provision Department

Claims

1. a reception unit that receives information regarding the end of a first service for a user who uses an absorbent article at a specified facility, the first service being used by the user; a providing unit that provides information on a second service that is provided to the user or a caregiver who cares for the user when information on the end of the first service is received by the receiving unit, the second service being a service different from the first service; An information processing device comprising:

2. The providing unit is As the information about the second service, information about a service of providing absorbent articles is provided.

2. The information processing apparatus according to claim 1,

3. The reception unit is receiving information regarding a reason for terminating use of the first service as information regarding the termination of the first service; The providing unit is providing information on the second service according to the reason for ending use of the first service received by the reception unit; 2. The information processing apparatus according to claim 1,

4. The reception unit is receiving information indicating a reason for terminating use of the absorbent article as information regarding a reason for terminating use of the first service; The providing unit is As the information about the second service, information about a service that provides absorbent articles that can be used by the caregiver is provided.

4. The information processing apparatus according to claim 3.

5. The reception unit is receiving information indicating a reason related to a situation in which the absorbent article is used as information regarding a reason for terminating the use of the first service; The providing unit is As the information on the second service, information on a service that provides a type of absorbent article different from the type of the absorbent article is provided.

4. The information processing apparatus according to claim 3.

6. The reception unit is receiving information indicating a reason related to an absorbent article as information regarding a reason for terminating use of the first service; The providing unit is As the information about the second service, information about a service that provides information explaining the characteristics of the absorbent article is provided.

4. The information processing apparatus according to claim 3.

7. The reception unit is receiving information indicating a reason related to the cost of the first service as information regarding a reason for terminating use of the first service; The providing unit is Provide information on a service that provides information for continuing the first service as the information on the second service.

4. The information processing apparatus according to claim 3.

8. The providing unit is Further provide information regarding the contents of the celebration of the end of the first service 2. The information processing apparatus according to claim 1,

9. The providing unit is Further providing information on the content of an introduction of the first service by the caregiver who has finished using the first service to another caregiver different from the caregiver.

2. The information processing apparatus according to claim 1,

10. The providing unit is Providing further information about coupons available for purchasing absorbent articles 2. The information processing apparatus according to claim 1,

11. The providing unit is Providing further information regarding the corporate currency available for purchasing absorbent products 2. The information processing apparatus according to claim 1,

12. An estimation unit that estimates a state of the user when the first service is ended, The providing unit is Providing information about the second service based on the user's situation 2. The information processing apparatus according to claim 1,

13. The estimation unit is Further estimating the state of the caregiver when the first service is completed; The providing unit is Providing information about the second service based on the caregiver's situation 13. The information processing apparatus according to claim 12.

14. a reception unit that receives information regarding the end of a first service in which a child who uses an absorbent article in a specified facility uses the absorbent article; a providing unit that provides information about contents celebrating the end of the first service when information about the end of the first service is received by the receiving unit; An information processing device comprising:

15. 1. A computer-implemented information processing method, comprising: a receiving step of receiving information regarding the end of a first service for using an absorbent article by a user who uses the absorbent article at a predetermined facility; a providing step of providing information on a second service, which is a service different from the first service, to be provided to the user or a caregiver who cares for the user when information on the end of the first service is received by the receiving step; 13. An information processing method comprising:

16. A reception procedure in which a user who uses an absorbent article at a specified facility receives information regarding the end of a first service for using the absorbent article; a provision step of providing information on a second service, which is a service different from the first service and is provided to the user or a caregiver who cares for the user, when information on the end of the first service is received by the reception step; An information processing program characterized by causing a computer to execute the above.

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