Information processing device, information processing method, and information processing program

Abstract

To ensure the safety of linked services while improving the usability of a buying and selling intermediation service.SOLUTION: An information processing device according to the present application includes a provision unit configured to provide a seller of a product with first delivery destination identification information, for a service provider that performs a predetermined service on the product before the product is traded online and provided to a buyer. The first delivery destination identification information is used for delivering the product while keeping the information on the service provider confidential.SELECTED DRAWING: Figure 6

Description

[Technical field]

[0001] The present application relates to an information processing device, an information processing method, and an information processing program. [Background technology]

[0002] Conventionally, there are known sales intermediation services that mediate the buying and selling of items between users, such as Internet auctions and Internet flea markets. In such sales intermediation services, users can purchase items at a transaction price set by the seller. In addition, as a technology related to such sales intermediation services, a technology for increasing the possibility that an item will be purchased has been proposed (for example, see Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2009-277207 A Summary of the Invention [Problem to be solved by the invention]

[0004] However, the conventional technology has room for improvement in terms of ensuring the security of linked services while improving the usability of the buying and selling intermediation service. For example, when linking with an appraisal service that assesses the authenticity of items in an Internet auction, it is necessary to conceal the information of the appraisal source where items are concentrated and to take into consideration the security of the appraisal source.

[0005] The present application has been made in consideration of the above, and aims to provide an information processing device, an information processing method, and an information processing program that can improve usability in sales and purchase intermediation services while ensuring the security of linked services. [Means for solving the problem]

[0006] The information processing device of the present application has a providing unit that provides a first delivery destination identification information to a seller of a product, for delivering the product while keeping information about the service provider confidential, to a service provider that performs a specified service on the product before the product is provided to a purchaser when the product is traded online. Effect of the Invention

[0007] According to one aspect of the embodiment, it is possible to improve the usability of the buying and selling intermediation service while ensuring the security of the linked service. [Brief description of the drawings]

[0008] [Figure 1] FIG. 1 is a diagram illustrating an example of the configuration of an information processing system according to an embodiment. [Diagram 2] FIG. 2 is a diagram showing an example of a business flow regarding product trading in the auction service according to the embodiment. [Diagram 3] FIG. 3 is a diagram showing an example of a payment flow for a product transaction in the auction service according to the embodiment. [Figure 4] FIG. 4 is a diagram showing an overview of information processing executed by the information processing system according to the embodiment. [Diagram 5] FIG. 5 is a diagram showing an overview of information processing executed by the information processing system according to the embodiment. [Figure 6] FIG. 6 is a diagram illustrating an example of the configuration of the information processing device according to the embodiment. [Figure 7] FIG. 7 is a diagram illustrating an overview of user information stored in a user information storage unit according to the embodiment. [Figure 8] FIG. 8 is a diagram showing an outline of transaction information stored in the transaction information storage unit according to the embodiment. [Figure 9] FIG. 9 is a flowchart showing an example of a procedure (part 1) of information processing executed by the information processing device according to the embodiment. [Figure 10]FIG. 10 is a flowchart showing an example of a procedure (part 2) of information processing executed by the information processing device according to the embodiment. [Figure 11] FIG. 11 is a hardware configuration diagram showing an example of a computer that realizes the functions of the information processing device according to the embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0009] Hereinafter, the information processing device, information processing method, and information processing program according to the present application will be described in detail with reference to the drawings. Note that the information processing device, information processing method, and information processing program according to the present application are not limited to these embodiments. In addition, the embodiments can be appropriately combined as long as the processing contents are not contradictory. In addition, the same parts in the following embodiments are given the same reference numerals, and duplicated explanations will be omitted.

[0010] [Embodiment] [1. Overview of information processing according to the embodiment] (1-1. System Configuration) In the following, a specific auction service will be exemplified as an example of a buying and selling intermediation service to which the information processing according to the embodiment is applied. The information processing described below can be similarly applied to buying and selling intermediation services other than the auction service, such as an Internet flea market. First, an overview of the information processing system SYS according to the embodiment will be described with reference to FIG. 1. FIG. 1 is a diagram showing an example of the configuration of the information processing system SYS according to the embodiment.

[0011] 1, the information processing system SYS according to the embodiment includes a seller device 10, a successful bidder device 20, an appraiser device 30, and an information processing device 100. The seller device 10, the successful bidder device 20, the appraiser device 30, and the information processing device 100 are connected to a predetermined network N, such as the Internet, by wire or wirelessly. The seller device 10, the successful bidder device 20, the appraiser device 30, and the information processing device 100 can communicate with each other through the predetermined network N.

[0012] The seller device 10 is an information processing terminal used by a user (for example, seller U-1 shown in FIG. 4) who puts up an item for auction service. For example, the seller device 10 may be realized by a smartphone, a desktop PC (Personal Computer), a notebook PC, a tablet terminal, a PDA (Personal Digital Assistant), or the like. The seller device 10 may have a communication function for performing short-range wireless communication such as Bluetooth (registered trademark) or a wireless LAN (Local Area Network).

[0013] Successful bidder device 20 is an information processing terminal used by a user (e.g., successful bidder U-2 shown in FIG. 4) who makes a successful bid for an item in the auction service. For example, successful bidder device 20 may be realized by a smartphone, a desktop personal computer (PC), a notebook PC, a tablet terminal, a personal digital assistant (PDA), or the like. Successful bidder device 20 may have a communication function for performing short-range wireless communication such as Bluetooth (registered trademark) or a wireless local area network (LAN).

[0014] The appraiser device 30 is an information processing terminal used by an appraiser who operates an appraisal service that appraises the authenticity of a product won in an auction service before the product is provided to a successful bidder (e.g., successful bidder U-2 shown in FIG. 4). For example, the appraiser device 30 can be realized by a smartphone, a desktop personal computer (PC), a notebook PC, a tablet terminal, a personal digital assistant (PDA), or the like. The appraiser device 30 may have a communication function for performing short-range wireless communication such as Bluetooth (registered trademark) or a wireless local area network (LAN).

[0015] The seller device 10, the successful bidder device 20, and the appraiser device 30 can display, for example, web content provided by the information processing device 100 using a web browser or an application. When the seller device 10, the successful bidder device 20, and the appraiser device 30 receive control information for implementing information display processing from the information processing device 100 or the like, they implement the display processing in accordance with the control information.

[0016] The information processing device 100 is an information processing device that executes information processing according to the embodiment. The information processing device 100 is typically a server device, but may be realized by a mainframe, a workstation, or the like. When the information processing device 100 is realized by a server device, it may be realized by a single server device, or may be realized by a cloud system in which a plurality of server devices and a plurality of storage devices operate in cooperation with each other.

[0017] The information processing device 100 is operated and managed by a service provider (for example, service provider M-2 shown in FIG. 4) that provides an auction service for service users to mediate the buying and selling of items between users. The information processing device 100 may provide various online services other than the auction service. For example, the various online services may include an Internet connection, a search service, a travel information service, a social networking service (SNS), an electronic commerce service, an electronic payment service, an online game, an online banking service, an online trading service, a hotel reservation service, a ticket reservation service, a video distribution service, a music distribution service, a news distribution service, a map information service, a route search service, a route guidance service, a route information service, an operation information service, and a weather information service. The various online services may include an API (Application Programming Interface) service corresponding to various applications.

[0018] The administrator of the information processing device 100 manages the service usage history of service users of various online services. The administrator of the information processing device 100 provides a service provider operating an appraisal service with an access API for accessing a business tool that manages information on products to be appraised in the auction service.

[0019] (1-2. Workflow (1)) First, the premise of the embodiment according to the present application will be described with reference to FIG. 2. FIG. 2 is a diagram showing an example of a business flow for product transactions in an auction service according to the embodiment. An information processing device 100 that executes processing for the auction service executes processing related to the auction of products put up for sale by service users through an auction site provided to the service users in an online environment. Products that are accepted for sale by the online service include products that are subject to authenticity appraisal. Products that are subject to authenticity appraisal are specified in advance by a service provider that provides the auction service (for example, service provider M-2 shown in FIG. 4). Products that are subject to authenticity appraisal may include all products that are circulated as trading objects in the market, such as trading cards, various branded products, and artworks.

[0020] Moreover, seller U-1 shown in FIG. 2 is a service user of the auction service. Seller U-1 shown in FIG. 2 puts up an item to be appraised for authenticity on the auction service. Furthermore, if the appraisal result shows that the item is a fake after it has been sold, the auction service may execute a cancellation process to forcibly reset the auction result and cancel the payment for the sold item. In this case, the auction service may allow the item to be put up for auction through the auction service, on the condition that seller U-1 agrees to cover the return shipping fee required to return the item to seller U-1 in conjunction with the cancellation process.

[0021] Moreover, the successful bidder U-2 shown in Fig. 2 is a service user of the auction service. The successful bidder U-2 shown in Fig. 2 wins a bid for an item put up for auction on the auction service. Note that the auction service may permit the bidder to participate in the auction of the item put up for auction on the condition that the bidder agrees to a cancellation process that forcibly resets the winning bid result to zero if the appraisal result of the won item indicates that it is a fake.

[0022] Furthermore, when the successful bidder U-2 shown in FIG. 2 makes payment for the item he has won, the seller U-1 shown in FIG. 2, upon receipt of the payment, packs and ships the won item and notifies the successful bidder (for example, the successful bidder U-2 shown in FIG. 4) of the shipment. If the item has not arrived after the seller U-1 has notified the successful bidder U-2 of the shipment, the auction service may accept a cancellation of the transaction upon notification from the successful bidder U-2. Furthermore, the auction service provides the seller U-1 of the item with shipping address information (first shipping address identification information) for shipping the item while concealing the information of the appraisal company providing the appraisal service. The seller U-1 attaches the shipping address information provided by the auction service to the won item and ships it. As a result, the won item is shipped directly to the appraisal service.

[0023] 2, when the product to be appraised arrives, the appraisal service notifies the auction service of the arrival of the product to be appraised and starts appraising the arrived product. For example, when sending the receipt notification, the appraisal service notifies the auction service of identification information for identifying the transaction (i.e., the auction) in which the arrived product was sold. When the appraisal service finishes the appraisal, it notifies the auction service of the appraisal result and the identification number corresponding to the appraised product.

[0024] Moreover, the auction service shown in FIG. 2 makes a shipping request to the appraisal service after executing the post-authentication process. For example, when making a shipping request to the appraisal service, the auction service notifies the appraisal service of identification information for identifying the transaction in which the product was sold, code information indicating the shipping destination, a shipping number, and the like. The code information notified to the appraisal service by the auction service is information for designating a different shipping destination as the shipping destination of the sold product depending on the result of the authenticity appraisal of the sold product. In addition, since it is code information, the shipping destination cannot be seen and is kept secret. For example, if the result of the authenticity appraisal of the sold product is genuine, the code information becomes second shipping destination identification information for shipping the sold product to the successful bidder U-2 (i.e., the purchaser), and if the result of the authenticity appraisal of the sold product is fake, the code information becomes third shipping destination identification information for returning the product to the seller U-1 (i.e., the seller) of the product.

[0025] In addition, when the appraisal service shown in FIG. 2 receives a shipping request from the auction service, it packs the appraised product to be shipped and ships the packaged product. At this time, the appraisal service attaches the code information received from the auction service to the packaged product as the destination. The product shipped from the appraisal service is delivered to the destination according to the appraisal result using the code information attached to the product. For example, if the result of the authenticity appraisal is that the product is genuine (hereinafter, "authentication OK"), the product is delivered to the successful bidder U-2. On the other hand, if the result of the authenticity appraisal is that the product is fake (hereinafter, "authentication NG"), the product is delivered to the seller U-1 of the product. In addition, after shipping the product, the appraisal service sends a predetermined shipping notification to the auction service and the successful bidder U-2. This predetermined shipping notification notifies the auction service of identification information for identifying the transaction in which the product was sold, and a shipping notification corresponding to the case of "authentication OK" or a cancellation notification corresponding to the case of "authentication NG" is sent to the successful bidder U-2. In addition, if the item has not arrived after the appraisal service has notified the successful bidder U-2 of the shipment, the auction service may accept a cancellation of the transaction upon notification from the successful bidder U-2.

[0026] 2, when the successful bidder U-2 receives the item, he / she notifies the auction service that the item he / she won has arrived. Upon receiving the notification of receipt from the successful bidder U-2, the auction service executes the payment process for the seller U-1.

[0027] 2 executes a cancellation process to cancel the payment for the sold item if the appraisal result notified by the appraisal service is "appraisal NG." The auction service then updates the status of the sold item to indicate that the cancellation process has been completed.

[0028] (1-3. Workflow (2)) Hereinafter, the flow of payment related to the business flow shown in Fig. 2 will be shown with reference to Fig. 3. Fig. 3 is a diagram showing an example of a payment flow for product trading in the auction service according to the embodiment.

[0029] When the successful bidder U-2 shown in Figure 3 makes payment for the item he won, the auction service checks the result of the authentication of the item. If the authentication result of the item is "authentication OK," the auction service waits until the successful bidder U-2 notifies the auction service that the item has been received.

[0030] If the appraisal result of the item is "not acceptable," the auction service cancels the payment for the sold item and bills the seller U-1 for the return shipping fee via the wallet that seller U-1 holds at the auction service. The auction service ends the payment flow when it confirms seller U-1's payment of the return shipping fee.

[0031] In addition, when the auction service receives a receipt from the successful bidder U-2, it deducts the shipping fee from the seller U-1 to the appraisal lab (i.e., the appraisal service's base) from the amount deposited by the successful bidder U-2 at the time of settlement and pays the remaining amount to the seller U-1. The auction service also bills the seller U-1 for the shipping fee from the appraisal lab to the successful bidder U-2 via a wallet held by the seller U-1 at the auction service. Upon receiving a bill from the auction service, the seller U-1 pays the shipping fee via his / her wallet.

[0032] (1-4. Overview of Information Processing According to the Embodiment) An overview of information processing executed by the information processing system according to the embodiment will be described below with reference to Fig. 4 and Fig. 5. Fig. 4 and Fig. 5 are diagrams showing an overview of information processing executed by the information processing system according to the embodiment. In the following description, the appraisal service and the appraiser device 30 may be regarded as the same thing. In the following description, the auction service and the information processing device 100 may be regarded as the same thing.

[0033] 4, the seller U-1 attaches code information provided by the auction service to the product won by the successful bidder U-2 and ships it. Prior to shipping the product, the seller device 10 transmits information about the delivery method selected by the seller U-1 to the information processing device 100.

[0034] Before the successful bidder U-2 receives the successful bidder's item, the information processing device 100 provides the seller U-1 with shipping code information (an example of "first shipping destination identification information") for shipping the successful bidder's item to the appraiser M-1 who will appraise the authenticity of the successful bidder's item while keeping the information of the appraiser M-1 confidential. This shipping code information can be a code written in any format, such as a barcode or a specified two-dimensional code. The information processing device 100 can provide shipping code information corresponding to the shipping method selected by the seller U-1 (i.e., code information that can only be confirmed by the shipping company corresponding to the shipping method).

[0035] Delivery company M-3, which operates a delivery service, collects the products shipped by seller U-1 and delivers them. Delivery company M-3 delivers the products to appraiser M-1, which is specified as the product's destination, by reading the code information attached to the product.

[0036] When the appraisal service provider M-1 receives the item shipped by the seller U-1, the appraisal service provider M-1 notifies the auction service that the item has been received. The notification of receipt of the item may be made by any method, such as by system registration, telephone, or email.

[0037] When the service provider M-2, which operates the auction service, receives a receipt notification from the appraiser M-1 service, it changes the status of the relevant item managed in the order system to "Under appraisal." In response to a request from the business tool, the order system links to the business tool identification information for identifying the transaction (i.e., the auction) in which the relevant item was sold.

[0038] For example, appraiser M-1 operates appraiser device 30 to access a business tool to perform tasks such as checking arrived goods. In response to a request from appraiser M-1, the business tool requests the order system to provide transaction information. The order system provides the transaction information to the business tool. The business tool displays the acquired transaction information.

[0039] The appraiser M-1 refers to the list of products to be appraised that are registered in the order system through the business tool. For example, based on the identification number written on the packaging of the arrived product, the appraiser M-1 refers to the list of products in the order system whose status is "under appraisal" and takes note of the information linked to the same identification number (for example, appraisal identification information).

[0040] After completing the product inspection, the appraiser M-1 takes a photo of the product that has arrived. For example, the appraiser M-1 imports the data of the photo into the appraiser device 30 and saves it in the work folder for that day. For example, the appraiser M-1 also performs a condition inspection to check whether the product that has arrived is in a clearly different condition from the one described above with regard to each item such as the product title, product description, image, product catalog, and product condition.

[0041] Furthermore, if the result of the condition appraisal indicates that there is no problem with the condition of the product when it arrives (hereinafter, "Condition Appraisal OK"), appraiser M-1 stores the product in a storage container for appraisals with OK appraisals. On the other hand, if the result of the condition appraisal indicates that there is a problem with the condition of the product when it arrives (hereinafter, "Condition Appraisal NG"), appraiser M-1 stores the product in a container for appraisals with NG appraisals and writes the title "Condition Appraisal NG" along with the reason why it was appraised as having a problem with the condition. The product is delivered to the product seller U-1. It is stored in a storage container for appraisals with OK appraisals.

[0042] Next, appraiser M-1 performs an authentication appraisal on the items stored in the storage container for items that have been authenticated. If appraiser M-1 has multiple items to work on that day, they will perform the appraisal work all at once. If the result of the authenticity appraisal is "authenticity OK", appraiser M-1 returns the authenticated items to the storage container for items that have been authenticated. On the other hand, if the result of the authenticity appraisal is not authentic, appraiser M-1 stores the authenticated items in a container for items that have not been authenticated, and writes the title "authenticity appraisal NG" and the reason why it was appraised as a fake. The product is delivered to the product seller U-1.

[0043] The appraiser M-1 also operates the appraiser device 30 to access the business tool, registers the appraisal results in the business tool, and updates the status of the appraised product (step S11). The business tool updates the status of the appraised product by reflecting the registration results of the appraiser M-1 in the ordering system (step S12). Note that the appraiser M-1 may also update the status of the appraised product by accessing the ordering system through the business tool and directly registering the appraisal results in the ordering system.

[0044] The ordering system returns the shipping code information to the business tool according to the status of the appraised product (step S13). The business tool displays the shipping code information on the business tool screen displayed on the appraiser device 30 (step S14).

[0045] The appraiser device 30 outputs the shipping code information to a printer or the like on the screen of the business tool in accordance with the operation of the appraiser M-1, and prints the shipping code information. The appraiser M-1 also operates the appraiser device 30 to register the delivery of the product to be shipped. For example, the appraiser M-1 compares the appraisal identification information included in the shipping code information with the appraisal identification information in the list of products to be appraised, confirms the delivery contents, and registers the delivery of the product to be shipped on the day of appraisal.

[0046] Delivery company M-3 collects and accepts the item from the appraisal center and dispatches the item. If the appraisal determines that the item is genuine (hereinafter, "authentication OK"), the item is delivered to the successful bidder U-2. On the other hand, if the appraisal determines that the item is fake (hereinafter, "authentication NG"), the item is delivered to the seller U-1.

[0047] When the item arrives, the successful bidder U-2 notifies the bidder that it has been received. The seller U-1 receives the payment for the item. Meanwhile, the seller U-1 receives the returned item. As shown in Figure 5, the successful bidder U-2 can inquire about the appraisal results. When the CS (Customer Center) receives an appraisal inquiry from the successful bidder U-2, it creates a backLog. The appraiser M-1 refers to a photo of the item and replies to the backLog. The CS (Customer Center) responds to the successful bidder U-2 based on the reply received from the appraiser M-1. The successful bidder U-2 accepts the reply from the CS (Customer Center). [2. Equipment configuration] An example of the functional configuration of the information processing device 100 included in the information processing system according to the embodiment will be described below. Fig. 6 is a diagram showing an example of the configuration of the information processing device 100 according to the embodiment. As shown in Fig. 6, the information processing device 100 includes a communication unit 110, a storage unit 120, and a control unit 130.

[0048] (Regarding communication unit 110) The communication unit 110 is realized by, for example, a network interface card (NIC). The communication unit 110 is connected to a network N by wire or wirelessly. The information processing device 100 transmits and receives information to and from other devices such as the seller device 10, the successful bidder device 20, and the appraiser device 30 via the network N.

[0049] (Regarding the storage unit 120) The storage unit 120 stores, for example, programs and data used for control and calculation by the control unit 130. For example, the storage unit 120 is realized by a semiconductor memory element such as a random access memory (RAM) or a flash memory, or a storage device such as a hard disk or an optical disk. For example, the storage unit 120 has a user information storage unit 121 and a transaction information storage unit 122. Note that the storage unit 120 is not limited to the example shown in FIG. 6, and can store data required for executing the information processing according to the embodiment as appropriate.

[0050] (User information storage unit 121) The user information storage unit 121 stores user information related to users of the auction service. Fig. 7 is a diagram showing an overview of the user information stored in the user information storage unit 121 according to the embodiment.

[0051] 7, the user information stored in the user information storage unit 121 has an item of "user ID" and an item of "user information." These items of the user information are associated with each other.

[0052] The "user ID" field stores a user ID, which is identification information for uniquely identifying a user of the auction service (for example, seller U-1 and successful bidder U-2 shown in FIG. 1).

[0053] The "user information" item stores various information about users of the auction service. The various information includes account information set by the user when registering to use the auction service, and electronic wallet information that manages electronic money, points, coupons, etc. that the user can use in the auction service. The various information may also include information on demographic attributes such as the user's age, sex, address, and family structure, and information on psychographic attributes such as interests and preferences.

[0054] (Transaction information storage unit 122) The transaction information storage unit 122 stores transaction information related to transactions (i.e., auctions) conducted in the auction service. Fig. 8 is a diagram showing an overview of the transaction information stored in the transaction information storage unit 122 according to the embodiment.

[0055] 8, the transaction information stored in the transaction information storage unit 122 has the following items: "Transaction ID," "Transaction Date," "Seller," "Successful Bidder," "Shipping Method," "Specified Shipping Date," "Condition Appraisal," and "Authenticity Appraisal." These items in the transaction information are associated with each other.

[0056] The "transaction ID" field stores a transaction ID, which is identification information uniquely assigned to each transaction in order to identify the transaction in which an item put up for auction in the auction service was sold.

[0057] The "transaction date" field stores information indicating the date of the transaction on which the product was sold in the auction service.

[0058] The "seller" field stores a user ID corresponding to a seller who is a user of the auction service and has put up an item for sale (for example, seller U-1 shown in FIG. 4).

[0059] The "successful bidder" field stores a user ID corresponding to a user of the auction service who has made a successful bid for the product (for example, successful bidder U-2 shown in FIG. 4).

[0060] The "Delivery Method" item stores information indicating the delivery method selected by the seller of the product as the delivery method for the successful bid product and the delivery company corresponding to the delivery method (for example, delivery company M-3 shown in FIG. 4).

[0061] The "designated shipping date" field stores information indicating the date designated by the auction service as the shipping date for the product from the appraisal lab after the appraisal at the appraisal lab is completed.

[0062] The "Condition Appraisal" item stores information indicating the result of the condition appraisal of the product sold in the auction service.

[0063] The "authenticity appraisal" item stores information indicating the result of an authenticity appraisal of an item that was sold in the auction service.

[0064] (Regarding the control unit 130) The control unit 130 is realized by a CPU (Central Processing Unit), an MPU (Micro Processing Unit), or the like executing various programs stored in a storage device inside the information processing device 100 using a RAM as a working area. The control unit 130 may also be realized by an integrated circuit such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array).

[0065] The control unit 130 shown in Fig. 6 has an order system unit 131 and a business tool unit 132, and these units realize or execute the functions and actions of information processing described below. The control unit 130 may have multiple internal configurations divided into processing units that realize or execute the functions and actions of information processing described below. Furthermore, the control unit 130 is not limited to the configuration shown in Fig. 6, and may have other configurations as long as they perform information processing described below, and may have other functional units other than those shown in Fig. 6.

[0066] (Order System Part 131) The order system unit 131 is a functional unit that functions as an order system that executes various processes related to putting up for sale an item on the auction service, winning a bid, delivery after a bid, etc. The order system unit 131 has a providing unit 131A and a receiving unit 131B.

[0067] (Provider part 131A) The providing unit 131A provides a seller of a product with first delivery destination identification information for a service provider that performs a predetermined service on the product before the product is provided to a purchaser, in order to deliver the product while concealing the information of the service provider. For example, the providing unit 131A provides a seller of the product with shipping code information (an example of "first delivery destination identification information") for an appraiser M-1 that performs an authenticity appraisal of a product that has been sold in an auction service, in order to deliver the product while concealing the information of the appraiser M-1.

[0068] In addition, depending on the result of the authenticity appraisal, the providing unit 131A provides the appraiser M-1 with second delivery destination identification information for delivering the product to the successful bidder who purchases the product (for example, successful bidder U-2 shown in Figure 4), or third delivery destination identification information for returning the product to the seller who sells the product.

[0069] In addition, the providing unit 131A provides the seller, who is the seller of the product, with the first delivery destination identification information corresponding to the delivery method selected by the seller.

[0070] The providing unit 131A also provides the appraiser M-1 with information indicating a list of products to be delivered as targets for appraisal.

[0071] (Reception Section 131B) The accepting unit 131B accepts the selection of a delivery method for delivering the successful bid item to the appraiser M-1 from the seller, that is, the seller of the item.

[0072] Furthermore, the accepting unit 131B accepts the auction of a product on the condition that the buyer agrees to cover the cost of returning the product if the product is determined to be a counterfeit as a result of the authenticity appraisal.

[0073] In addition, the reception unit 131B accepts the purchase of a product on the condition that the purchaser agrees to a process being executed to automatically cancel the purchase of the product (for example, payment after a successful bid) if the product is determined to be a counterfeit as a result of the authenticity appraisal.

[0074] (Business Tools Section 132) The business tool unit 132 is a functional unit that provides the appraiser M-1 with various support functions for supporting the appraisal work. For example, the business tool unit 132 provides the appraiser M-1 with a function for referring to the transaction information stored in the transaction information storage unit 122 through the appraiser device 30, a function for registering the appraisal results in the transaction information storage unit 122, a function for acquiring shipping code information, and the like.

[0075] 3. Processing procedure according to the embodiment (3-1. Information Processing Procedure (Part 1)) The information processing procedure executed by the information processing device 100 according to the embodiment will be described below. First, the information processing procedure (part 1) executed by the information processing device 100 according to the embodiment will be described with reference to Fig. 9. Fig. 9 is a flowchart showing an example of the information processing procedure (part 1) executed by the information processing device 100 according to the embodiment. The processing procedure shown in Fig. 9 is executed by the control unit 130 of the information processing device 100. The processing procedure shown in Fig. 9 is repeatedly executed while the information processing device 100 is operating.

[0076] As shown in FIG. 9, the receiving unit 131B receives a selection of a delivery method from a seller of a product that has been sold in the auction service (Step S101).

[0077] The providing unit 131A provides the seller with shipping code information corresponding to the selected shipping method (step S102), and ends the processing procedure shown in FIG.

[0078] (3-2. Information Processing Procedure (Part 2)) Next, an example of the information processing procedure (part 2) executed by the information processing device 100 according to the embodiment will be shown with reference to Fig. 10. Fig. 10 is a flowchart showing an example of the information processing procedure (part 2) executed by the information processing device 100 according to the embodiment. The processing procedure shown in Fig. 10 is executed by the control unit 130 of the information processing device 100. The processing procedure shown in Fig. 10 is repeatedly executed while the information processing device 100 is in operation.

[0079] 10, the providing unit 131A acquires the appraisal result of the appraised product from the transaction information stored in the transaction information storage unit 122 (step S201). The providing unit 131A also provides the shipping code information corresponding to the acquired appraisal result to the appraiser M-1 (step S202), and ends the processing procedure shown in FIG.

[0080] [4. Modifications] The information processing device, the information processing method, and the information processing program according to the present application may be embodied in various different forms other than the above-described embodiment. Modifications of the above-described embodiment will be described below.

[0081] (4-1. Selection of an Appraiser) In the above embodiment, the information processing device 100 may select an appraiser to perform the authenticity appraisal based on the category of the product. In this case, the storage unit 120 of the information processing device 100 may store a vendor ID, which is identification information given to each appraiser in order to uniquely identify the appraiser to which the appraiser will be entrusted with the appraisal work of the product, in association with the product category. Furthermore, when the providing unit 131A of the information processing device 100 provides shipping code information to the seller of the successful bid product, the providing unit 131A refers to the storage unit 120, selects one vendor corresponding to the product category from among the multiple appraisers to which the product will be appraised, and provides the seller with shipping code information addressed to the selected vendor.

[0082] Furthermore, the information processing device 100 does not need to be particularly limited to dividing appraisers into product categories, and may select an appraiser to appraise a product based on, for example, the seller's address, which is the shipping point of the product, the price range of the product, the rarity of the product, or the status of the appraisal work currently undertaken by the appraiser (for example, the number of appraisals, etc.).

[0083] (4-2. Exception handling) In the above embodiment, the information processing device 100 (for example, the order system unit 131) may execute a cancellation process to forcibly reset the bidding result to zero and cancel the payment for the sold item if a predetermined number of days have passed since the payment for the sold item while the item remains unshipped. The unshipped state includes a state where there is no manual shipping notification from the seller and a state where there is no shipping completion notification from the delivery company (for example, delivery company M-3 shown in FIG. 4).

[0084] Furthermore, if due to a misunderstanding, the appraiser selected by the service provider M-2 attempts to register the appraisal result of the product that was cancelled by the order system unit 131 through the business tool, the order system unit 131 takes action according to the appraisal result. For example, if the result of the authenticity appraisal is OK, the order system unit 131 accepts the registration of the appraisal result by the appraiser and provides shipping code information for shipping the product to the successful bidder. Then, when the appraiser has shipped the product to the successful bidder, the auction service provides compensation to the seller. For example, if the result of the authenticity appraisal is NG, the order system unit 131 displays an error message indicating that the appraisal result by the appraiser cannot be registered, and provides shipping code information for returning the product to the seller.

[0085] (4-3. Functional configuration of information processing device 100) In the above embodiment, an example has been described in which the control unit 130 of the information processing device 100 according to the embodiment has a processing function unit of the order system unit 131 and a processing function unit of the business tool unit 132. However, there is no need to be particularly limited to this example, and the control unit 130 of the information processing device 100 according to the embodiment may have the processing function unit of the order system unit 131 and the processing function unit of the business tool unit 132 distributed in physically different individual server devices.

[0086] [5. Effects] The information processing device 100 according to the embodiment includes a providing unit 131A. The providing unit 131A provides a seller of a product with first delivery destination identification information for delivering the product while concealing information about the service provider, to a service provider that performs a predetermined service on the product before the product is provided to a purchaser, which is traded online.

[0087] For this reason, the information processing device 100 according to the embodiment can improve usability by relaying a specified service for a product, while ensuring the security of the linked service by delivering the product while concealing information about the service provider providing the specified service.

[0088] Furthermore, the providing unit 131A may provide the seller of the product with the first delivery destination identification information for delivering the product to an appraiser who performs the authenticity appraisal of the product while concealing the information of the appraiser. In this way, the information processing device 100 according to the embodiment can improve the usability of the successful bidder who has won the product by passing the product through an appraisal service that appraises the authenticity of the product in the auction service, while ensuring the safety of the appraiser by delivering the product while concealing the information of the appraiser who provides the appraisal service.

[0089] Furthermore, the providing unit 131A may provide the appraiser with second delivery destination identification information for delivering the product to the purchaser or third delivery destination identification information for returning the product to the seller of the product, depending on the result of the authenticity assessment. This allows the information processing device 100 according to the embodiment to cause the appraiser to properly ship the product without being aware of the result of the authenticity assessment.

[0090] Moreover, the information processing device 100 according to the embodiment further includes a receiving unit 131B that receives from the seller of the product a selection of a delivery method for delivering the product to the appraiser. The providing unit 131A provides the seller with first delivery destination identification information corresponding to the delivery method selected by the seller. This enables the information processing device 100 according to the embodiment to cause the appraiser to appropriately ship the product while protecting information linked to the user.

[0091] Furthermore, the accepting unit 131B may accept the auction of a product on the condition that the buyer agrees to cover the cost of returning the product if the product is determined to be a counterfeit as a result of the authenticity appraisal.

[0092] Furthermore, the accepting unit 131B may accept a successful bid for a product on the condition that the bidder agrees to a process of automatically canceling the purchase of the product if the product is determined to be a counterfeit as a result of the authenticity appraisal.

[0093] In this manner, the information processing device 100 according to the embodiment can prevent users from suffering disadvantages in the auction service by the processes executed by the above-mentioned units or any combination of the processes executed by the units.

[0094] The providing unit 131A may provide the appraiser with information indicating a list of products to be delivered as items to be appraised. In this way, the information processing device 100 according to the embodiment can facilitate the appraiser's appraisal work.

[0095] [6. Hardware configuration] Moreover, the information processing device 100 according to the above-described embodiment and each modified example is realized, for example, by a computer 1000 having a configuration as shown in Fig. 11. Fig. 11 is a hardware configuration diagram showing an example of a computer that realizes the functions of the information processing device 100 according to the embodiment and each modified example.

[0096] The computer 1000 is connected to an output device 1010 and an input device 1020, and has a configuration in which an arithmetic unit 1030, a primary storage device 1040, a secondary storage device 1050, an output IF (Interface) 1060, an input IF 1070, and a network IF 1080 are connected via a bus 1090.

[0097] The arithmetic device 1030 operates based on programs stored in the primary storage device 1040 and the secondary storage device 1050 and programs read from the input device 1020, and executes various processes. The primary storage device 1040 is a memory device, such as a RAM, that temporarily stores data used by the arithmetic device 1030 for various calculations. The secondary storage device 1050 is a storage device in which data used by the arithmetic device 1030 for various calculations and various databases are registered, and is realized by a ROM (Read Only Memory), HDD, flash memory, etc.

[0098] The output IF 1060 is an interface for transmitting information to be output to an output device 1010 that outputs various types of information, such as a monitor or a printer, and is realized by a connector conforming to a standard such as USB (Universal Serial Bus), DVI (Digital Visual Interface), or HDMI (High Definition Multimedia Interface), a registered trademark. The input IF 1070 is an interface for receiving information from various input devices 1020, such as a mouse, keyboard, and scanner, and is realized by a USB, for example.

[0099] The input device 1020 may be a device that reads information from, for example, an optical recording medium such as a CD (Compact Disc), a DVD (Digital Versatile Disc), or a PD (Phase change rewritable Disk), a magneto-optical recording medium such as an MO (Magneto-Optical disk), a tape medium, a magnetic recording medium, or a semiconductor memory. The input device 1020 may also be an external storage medium such as a USB memory.

[0100] The network IF 1080 receives data from other devices via the network N and sends it to the arithmetic device 1030, and also transmits data generated by the arithmetic device 1030 to other devices via the network N.

[0101] The arithmetic unit 1030 controls the output device 1010 and the input device 1020 via the output IF 1060 and the input IF 1070. For example, the arithmetic unit 1030 loads a program from the input device 1020 or the secondary storage device 1050 onto the primary storage device 1040 and executes the loaded program.

[0102] For example, when the computer 1000 functions as the information processing device 100 according to the embodiment, the arithmetic device 1030 of the computer 1000 executes a program (e.g., an information processing program) loaded onto the primary storage device 1040, thereby realizing a function similar to that of the control unit 130. That is, the arithmetic device 1030 cooperates with the program (e.g., an information processing program) loaded onto the primary storage device 1040 to realize the processing by the information processing device 100 according to the embodiment.

[0103] [7.Other] Of the processes described in the above embodiments, all or part of the processes described as being performed automatically can be performed manually, or all or part of the processes described as being performed manually can be performed automatically by a known method. In addition, the information including the process procedures, specific names, various data and parameters shown in the above documents and drawings can be changed arbitrarily unless otherwise specified.

[0104] In addition, each component of each device shown in the figure is a functional concept, and does not necessarily have to be physically configured as shown in the figure. In other words, the specific form of distribution and integration of each device is not limited to that shown in the figure, and all or part of them can be functionally or physically distributed and integrated in any unit according to various loads, usage conditions, etc.

[0105] Furthermore, the above-described embodiments can be appropriately combined as long as the processing contents are not contradictory.

[0106] The above describes the embodiments of the present application in detail with reference to several drawings. However, these are merely examples, and the present invention can be embodied in other forms that incorporate various modifications and improvements based on the knowledge of those skilled in the art, including the aspects described in the Disclosure of the Invention section.

[0107] Moreover, the above-mentioned "section, module, unit" can be read as "means" or "circuit", etc. For example, a control section can be read as control means or a control circuit. [Explanation of symbols]

[0108] N Network 10 Seller equipment 20 Winner's Device 30 Appraiser device 100 Information processing device 110 Communications Department 120 Storage section 121 User information storage unit 122 Transaction information storage unit 130 Control section 131 Order System Department 131A Providing Department 131B Reception 132 Business Tools Department

Claims

1. a provision section for providing a seller of a product with first delivery destination identification information for a service provider that provides a predetermined service for the product before the product is provided to a purchaser while concealing information about the service provider; 13. An information processing device comprising:

2. The providing unit is The first delivery destination identification information is provided to the seller of the product for delivery to an appraiser who performs an authenticity appraisal of the product while concealing information about the appraiser.

2. The information processing apparatus according to claim 1,

3. The providing unit is Depending on the result of the authenticity appraisal, provide the appraiser with second delivery address identification information for delivering the product to the purchaser or third delivery address identification information for returning the product to the seller of the product.

3. The information processing apparatus according to claim 2.

4. a receiving section for receiving from the seller of the product a selection of a delivery method for delivering the product to the appraiser; and The providing unit is providing the seller with the first shipping destination identification information corresponding to the shipping method selected by the seller; 4. The information processing apparatus according to claim 2, wherein the information processing apparatus is a computer.

5. The reception unit is If the product is determined to be a counterfeit as a result of the authenticity appraisal, the product is accepted for sale on the condition that the buyer agrees to pay the return shipping fee for the product.

5. The information processing apparatus according to claim 4.

6. The reception unit is A successful bid for the product is accepted on the condition that the buyer agrees to a process for automatically canceling the purchase of the product if the product is determined to be a counterfeit as a result of the authenticity appraisal.

5. The information processing apparatus according to claim 4.

7. The providing unit is Provide the appraisal company with information indicating a list of the products to be delivered for appraisal.

3. The information processing apparatus according to claim 2.

8. 1. A computer-implemented information processing method, comprising: a providing step of providing a seller of a product with first delivery destination identification information for a service provider that provides a predetermined service for the product before the product is provided to a purchaser, the first delivery destination identification information being used to deliver the product while concealing information about the service provider; 13. An information processing method comprising:

9. On the computer, A procedure for providing a seller of a product with first delivery destination identification information for a service provider that performs a predetermined service on the product before the product is provided to a purchaser, the first delivery destination identification information being used to deliver the product while keeping information about the service provider confidential. An information processing program characterized by causing the program to execute the above steps.

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