Information processing system

Abstract

To allow execution of a more rapid and higher-quality substitute of work.SOLUTION: An information processing system 1 includes: a task generation unit 20 for generating task information from input information; a task processing unit 40 for processing a task on the basis of task information and generating progress information of the task processing and the product; a task management unit 30 for performing disclosure and matching of the task by using the task information and at least one of the progress information and the product of an operator; and a task evaluation unit 50 for performing evaluation of the product and managing quality of a delivered product.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a business support system that utilizes AI. For example, it relates to a system that subdivides work items (hereinafter simply referred to as "tasks") included in various business operations and supports workers. [Background technology]

[0002] In recent years, the digitalization of business has progressed rapidly. There is a demand for methods that utilize AI technology to efficiently carry out tasks that require time and effort, such as research, creating and posting marketing content, and clerical work. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2016-62178 A Summary of the Invention [Problem to be solved by the invention]

[0004] However, the above techniques have problems such as the difficulty in selecting the most suitable worker depending on the work content and workload, and in efficiently dividing tasks.

[0005] The present invention has an object to solve the above problems and to perform various tasks efficiently and with high quality. [Means for solving the problem]

[0006] An information processing system according to one embodiment of the present invention includes a task generation unit that generates task information from input information, a task processing unit that processes tasks based on the task information and generates progress information and deliverables of task processing, a task management unit that publishes and matches tasks using at least one of the task information, the progress information, and the deliverables, and a task evaluation unit that evaluates the deliverables.

[0007] The information processing system according to the present invention has a function for generating task information based on input information, which allows work to be divided into specific tasks and the tasks to be assigned to appropriate workers or AI assistants, thereby improving work efficiency and the quality of deliverables. Furthermore, by having the task processing unit's function of generating progress information and deliverables, and the task management unit's function of publishing and matching, it is possible to grasp the progress of work in real time and perform delivery date management and quality control in more detail.

[0008] Furthermore, the task generation unit may be configured to, if the input information is insufficient, repeatedly ask additional questions until information necessary for generating the task information is obtained.

[0009] This allows for more accurate task subdivision and task allocation.

[0010] The task processing unit may be configured to include at least one task processing device, and the task processing device may have a task processing function using AI.

[0011] This allows AI assistants and human workers to work together on tedious tasks and tasks that require skill, making it easier to provide high-quality deliverables in a short time. As a result, companies can reduce the time and cost of administrative tasks and focus on more important tasks.

[0012] The task evaluation unit may be configured to evaluate the deliverables at any timing and provide feedback.

[0013] This allows the task evaluation unit to evaluate deliverables at any time, and has the ability to detect and correct errors, making it easier to ensure consistent, high-quality deliverables. It also makes it possible to eliminate any misunderstandings between the requester and the worker, and to optimize the work. Furthermore, the feedback function allows the worker to make self-improvements, improving the quality of each deliverable.

[0014] The task management unit may further include a progress display unit that displays the obtained progress information of the task processing.

[0015] This makes it easier to visually grasp the progress of tasks through the progress display section of the task management section, facilitating schedule management. The system of the present invention is also suitable for modern work environments that require remote work and flexible working styles. Since the progress of tasks can be confirmed in real time, leaders and managers can effectively manage projects remotely. Effect of the Invention

[0016] According to the present invention, simple but time-consuming tasks such as research, creating and posting marketing content, clerical work, etc. can be carried out faster and with higher quality, allowing companies and individuals to improve the efficiency of their work and achieve time and cost savings. [Brief description of the drawings]

[0017] [Figure 1] 1 is a diagram illustrating a system configuration of an information processing system according to an embodiment. [Diagram 2] FIG. 2 is a diagram illustrating a system configuration of a task generation unit according to the embodiment. [Diagram 3] FIG. 2 is a diagram illustrating a system configuration of a task management unit according to the embodiment. [Figure 4] FIG. 2 is a diagram illustrating a system configuration of a task processing unit according to the embodiment. [Diagram 5]FIG. 2 is a diagram illustrating a system configuration of a task evaluation unit according to the embodiment. [Figure 6] FIG. 2 is a diagram illustrating a configuration of a task processing device according to an embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0018] An information processing system according to the present invention will now be described with reference to the drawings.

[0019] 1 is a diagram showing a system configuration of an information processing system according to the present embodiment. As shown in FIG. 1, the information processing system 1 includes a task generation unit 20, a task processing unit 40, a task management unit 30, and a task evaluation unit 50.

[0020] (1) Task generation unit 20 2 is a diagram showing a system configuration of a task generating unit 20 according to this embodiment. As shown in FIG. 2, the task generating unit 20 has a task type determining unit 21 and an additional question executing unit 22.

[0021] A task type determination unit 21 determines the type of the task based on the input information from the requester. The task generation unit 20 receives input information from the requester and generates task information based on the input information. If the input information is insufficient, the additional questioning unit 22 repeatedly asks the requester additional questions until the information necessary to generate the task information is obtained. This makes it possible to generate subdivided tasks, and realizes efficient task distribution and progress.

[0022] Furthermore, the task generating unit 20 may be configured to analyze the request contents using an AI assistant and break them down into specific tasks based on the analysis results.

[0023] (2) Task Management Unit 30 As shown in FIG. 3, the task management unit 30 includes a matching determination unit 31.

[0024] In the task management section 30, task information generated by the task generation section 20 is managed in a task database 33, and work status, worker skill information, and past output information are managed in a worker database .

[0025] The matching determination unit 31 may perform matching by disclosing task information for all workers. Alternatively, a form of matching with a more appropriate worker may be adopted by disclosing tasks to suitable workers based on progress information of the task processing unit, accumulated deliverable information, task information, and worker skill information.

[0026] The task management unit 30 may also include a progress display unit 32 that displays the obtained task processing progress information. This allows the progress of the worker to be confirmed in real time, and also makes it possible to display the time remaining until delivery.

[0027] (3) Task processing unit 40 As shown in FIG. 4, the task processing unit 40 includes at least one task processing device 41.

[0028] In the task processing unit 40, a worker specifically processes a task based on the task information generated by the task generating unit 20. The task processing device 41 includes, for example, a personal computer or a tablet terminal, but is not limited to these.

[0029] The task processing device 41 has a work support unit 42 and may have a task processing function by AI. The AI ​​assistant automatically creates deliverables by inputting the work directly from the worker or the requester. This reduces the worker's work and enables faster delivery.

[0030] (4) Task Evaluation Section 50 As shown in FIG. 5, the task evaluation unit 50 includes an in-progress database 51 and a deliverable database 52.

[0031] The task evaluation unit 50 evaluates the deliverables generated by the task processing unit 40. At any time, the information stored in the in-work database 51 or the deliverables stored in the deliverables database 52 is evaluated and feedback is provided. This makes it possible to detect and improve erroneous work. Furthermore, the system may have a function for the worker to check the deliverables created by the AI ​​assistant and deliver them as the final deliverables. This makes it possible to reduce misunderstandings about the deliverables while ensuring quality, and to increase the satisfaction of the client.

[0032] FIG. 6 is a block diagram showing an example of the hardware configuration of the task processing device 41. As shown in FIG. The task processing device 41 has a hardware configuration similar to that of a general computer. For example, as shown in FIG. 6, the task processing device 41 has a CPU (Central Processing Unit) 101, a ROM (Read Only Memory) 102, a RAM (Random Access Memory) 103, a HDD (Hard Disk Drive) 105, a communication unit 106, and an input / output interface (input / output I / F) 107.

[0033] The CPU 101, ROM 102, RAM 103, HDD 105, communication unit 106, and input / output I / F 107 are connected to each other via a bus line 104. To the input / output I / F 107, a cursor control device 108, a keyboard 109, and a display 110 are connected.

[0034] The CPU 101 includes a processor and controls the overall operation of the task processing device 41 . In a storage unit such as the ROM 102, the RAM 103, or the HDD 104, an information processing program for the task processing device 41 is stored.

[0035] The storage portion of HDD 104 may be one or more high-speed storage devices configured to store instructions and information executed or used by CPU 101 to perform certain functions, methods, and processes related to embodiments of the present invention.

[0036] The specific operation of the information processing system is as follows.

[0037] First, the requester inputs the requested event and the request details into the system as input information. Next, the task type determination unit 21 of the task generation unit 20 analyzes the input information, i.e., the requested event and the request details, and breaks it down into specific tasks. The broken down tasks are sent to the task management unit 30, where they are assigned to workers.

[0038] Next, the task management unit 30 matches the generated tasks with the most suitable workers based on information such as possessed skills, career history, past work history, etc. By publishing and matching tasks, the task management unit 30 makes it easier to select workers suitable for the tasks.

[0039] The worker to whom the task is assigned uses the task processing device 41 to process the assigned task and reports the results to the task processing unit 40. The report from the worker is sent to the task management unit 30 as progress information, and is displayed in real time on the progress display unit 32. Here, the requester can check the work progress at any time.

[0040] When a worker completes a task, he or she generates a deliverable. The task evaluation unit 50 evaluates the deliverable at any time and provides feedback to the worker. This makes it possible to detect and correct errors in the work, thereby improving the quality of the work.

[0041] In addition, the information processing system 1 may be configured such that the AI ​​assistant completes a task and generates a deliverable, and the worker performs a final check on the deliverable generated by the AI ​​assistant and delivers it as the final deliverable. This allows the worker to monitor the operation of the AI ​​assistant and manually correct it as necessary. This process makes it possible to further improve the quality of the deliverable by combining the worker's expertise and the automation capabilities of the AI ​​assistant.

[0042] In this way, the information processing system according to the present invention allows the worker and the AI ​​assistant to work together to improve efficiency and work quality. Furthermore, the real-time progress confirmation and feedback function makes it possible to provide higher quality deliverables and improve the satisfaction of the client.

[0043] Although the information processing system according to the present invention has been described based on the embodiment, the present invention is not limited to the embodiment. As long as it does not deviate from the spirit of the present invention, various modifications conceived by a person skilled in the art to the present embodiment and forms constructed by combining components in different embodiments are also included within the scope of the present invention. [Explanation of symbols]

[0044] 1. Information Processing Systems 20 Task Generation Unit 21 Task type determination unit 22 Additional Questioning Department 30 Task Management Department 31 Matching Judgment Section 32 Progress display section 33 Task Database 34 Worker Database 40 Task Processing Unit 41 Task Processing Device 42 Work Support Department 50 Task Evaluation Section 51 Working Database 52 Deliverables Database 101 CPU 102 ROM 103 RAM 104 Bus Line 105 HDD 106 Communications Department 107 Input / Output Interface 108 Cursor Control Devices 109 Keyboard 110 Display

Claims

1. a task generation unit that generates task information from input information; a task processing unit that processes a task based on the task information and generates progress information and a deliverable of the task processing; a task management unit that performs task publishing and matching using at least one of the task information, the progress information, and the deliverables; A task evaluation unit that evaluates the deliverable.

2. The information processing system according to claim 1 , wherein, when input information is insufficient, the task generation unit repeats asking additional questions until information necessary for generating the task information is obtained.

3. The task processing unit includes at least one task processing device, The information processing system according to claim 1 , wherein the task processing device has a task processing function using AI.

4. 4. The information processing system according to claim 1, wherein the task evaluation unit evaluates the deliverables at any timing and provides feedback.

5. 5. The information processing system according to claim 1, wherein the task management section includes a progress display section that displays acquired progress information of task processing.

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