Information processing system, information processing method, and program

Abstract

To provide an information processing system that simplifies a procedure that a user must follow when applying to a financial institution.SOLUTION: An information processing system includes: a reception unit that receives an application from a first user; a first acquisition unit that acquires application-related information provided by the first user in relation to the application received by the reception unit; a second acquisition unit that acquires, in response to the reception by the reception unit of the application, account information related to an account at a financial institution held by a second user; and a first generation unit that generates, on the basis of the application-related information acquired by the first acquisition unit and the account information acquired by the second acquisition unit, a form having contents as a form to be submitted to the financial institution.SELECTED DRAWING: Figure 5

Description

[Technical field]

[0001] The present invention relates to an information processing system, an information processing method, and a program. [Background technology]

[0002] A technology is known that, in response to death notification information being sent from a surviving family terminal, sends to the surviving family terminal information about the deceased that was registered by the deceased person before his or her death to be left to the surviving family (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent Publication No. 2022-69761 Summary of the Invention [Problem to be solved by the invention]

[0004] For example, when an heir inherits a deposit in a financial institution account of a decedent, the heir is required to submit a form containing certain information about the heir and the decedent to each financial institution to apply for the inheritance. If the procedure for such an inheritance application by an heir could be simplified, it would be preferable as it would reduce the heir's efforts.

[0005] The present invention aims to simplify the procedures that users go through when applying to financial institutions. [Means for solving the problem]

[0006] One aspect of the present invention that solves the above-mentioned problems is an information processing system comprising a reception unit that accepts an application from a first user, a first acquisition unit that acquires application-related information provided by the first user in relation to the application accepted by the reception unit, a second acquisition unit that acquires account information related to an account at a financial institution held by a second user in response to the reception unit accepting the application, and a first generation unit that generates a report having content as a report to be submitted to a financial institution based on the application-related information acquired by the first acquisition unit and the account information acquired by the second acquisition unit.

[0007] One aspect of the present invention is an information processing method in an information processing system, comprising: a reception step in which a reception unit receives an application from a first user; a first acquisition step in which a first acquisition unit acquires application-related information provided by the first user in relation to the application accepted in the reception step; a second acquisition step in which a second acquisition unit acquires account information regarding an account at a financial institution held by the second user in response to the acceptance of the application in the reception step; and a first generation step in which a first generation unit generates a report having content as a report to be submitted to a financial institution based on the application-related information acquired in the first acquisition step and the account information acquired in the second acquisition step.

[0008] One aspect of the present invention is a program for causing a computer in an information processing system to function as a reception unit that accepts an application from a first user, a first acquisition unit that acquires application-related information provided by the first user in connection with the application accepted by the reception unit, a second acquisition unit that acquires account information related to an account at a financial institution held by a second user in response to the reception unit accepting the application, and a first generation unit that generates a report having content as a report to be submitted to a financial institution based on the application-related information acquired by the first acquisition unit and the account information acquired by the second acquisition unit. Effect of the Invention

[0009] According to the present invention, the procedure that a user must go through when applying to a financial institution can be simplified. [Brief description of the drawings]

[0010] [Figure 1] 1 is a diagram showing an example of the overall configuration of an inheritance support system in this embodiment; [Diagram 2] 2 is a diagram illustrating an example of a functional configuration of a form management server according to the present embodiment. FIG. [Diagram 3] FIG. 4 is a diagram showing an example of submitted document information in the present embodiment. [Figure 4] FIG. 4 is a diagram showing an example of account information in the present embodiment. [Diagram 5] FIG. 4 is a diagram showing an example of the contents of a form in the present embodiment. [Figure 6] 10 is a flowchart showing an example of a procedure performed in response to an inheritance application to a financial institution in the inheritance support system of this embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0011] <Embodiment> 1 shows an example of the overall configuration of an inheritance support system (an example of an information processing system) in this embodiment. The inheritance support system in this embodiment is a system that supports an heir HU (an example of a first user) in inheriting a deposit in an account of a decedent (an example of a second user) upon the death of the decedent, for example.

[0012] In the inheritance support system of this embodiment, the heir HU uses the heir terminal 100. The heir terminal 100 may be, for example, a personal computer, a smartphone, a tablet terminal, etc. The heir terminal 100 is connected to the document management server 300 in the financial institution 10 via the network NW.

[0013] Each of the financial institutions 10 includes a core system 200 and a document management server 300 . The core system 200 is a server provided for managing general operations in the corresponding financial institution 10. The core system 200 is connected to an account linkage system 400 of the Deposit Insurance Corporation 20 via a network NW.

[0014] The document management server 300 manages documents. The documents here are documents in a prescribed format that are submitted to the financial institution 10 when the heir HU applies to inherit the deposit in the account of the decedent (inheritance application). The documents include prescribed information about the heir HU and the decedent. The document management server 300 is connected to the heir terminal 100 and the account linkage system 400 of the Deposit Insurance Corporation 20 via the network NW.

[0015] The Deposit Insurance Corporation 20 is an institution established with the primary objective of protecting depositors and maintaining credit order. The Deposit Insurance Corporation 20 has an account linkage system 400. The account linking system 400 manages information (account information) on accounts held by each financial institution 10. The account linking system 400 may manage the account information in association with a personal identifier (e.g., My Number) of the corresponding account holder.

[0016] The Legal Affairs Bureau 30 issues a legal inheritance information certificate requested by the heir HU. Although not shown in the figure, the legal affairs bureau 30 may be equipped with an information processing device such as a server or terminal that corresponds to the issuance of legal inheritance information certification. In this case, the application from the heir HU regarding the legal inheritance information certification and the issuance (transmission) of the legal inheritance information certification from the legal affairs bureau 30 to the heir HU may be performed through communication between the heir terminal 100 and the information processing device of the legal affairs bureau 30 via the network NW.

[0017] Fig. 2 shows an example of the functional configuration of a document management server 300 provided in one financial institution 10. The document management server 300 may have a configuration as a computer device in which a CPU (Central Processing Unit), a ROM (Read Only Memory), a RAM (Random Access Memory), and storage (such as an HDD (Hard Disc Drive) or an SSD (Solid State Drive)) are connected via a bus as hardware. The functions of the document management server 300 in Fig. 2 are realized by the CPU of the document management server 300 as hardware executing a program.

[0018] The document management server 300 in FIG. 2 includes a communication unit 301, a control unit 302, and a storage unit 303. A communication unit 301 performs communication via a network NW.

[0019] The control unit 302 executes various controls in the form management server 300. The control unit 302 includes a reception unit 321, a first acquisition unit 322, a second acquisition unit 323, a first generation unit 324, and a second generation unit 325.

[0020] The reception unit 321 receives an inheritance application from the heir HU. Specifically, the reception unit 321 provides a website for accepting inheritance applications. The heir HU operates the heir terminal 100 to access the web page for accepting inheritance applications. The heir HU can make an inheritance application by operating the web page for accepting inheritance applications displayed on the heir terminal 100.

[0021] The first acquisition unit 322 acquires information on the necessary documents (submitted document information (an example of application-related information)) transmitted from the heir terminal 100 in response to the inheritance application. The first acquisition unit 322 stores the acquired submitted document information in the submitted document information storage unit 331.

[0022] The second acquisition unit 323 acquires account information related to the account held by the decedent. The second acquisition unit 323 stores the acquired account information in the decedent's account information storage unit 332.

[0023] The first generation unit 324 generates data for a form. A form is a document to be submitted to the financial institution 10 when applying for inheritance. The format of the form differs for each financial institution 10. The submitted document information acquired by the first acquisition unit 322 is data for a form in a format required by the corresponding financial institution 10. Therefore, one piece of submitted document information, which is the form data, is created for each financial institution. The first generating unit 324 is capable of generating data for forms in formats corresponding to the other financial institutions 10 by using the form templates for the other financial institutions 10 stored in the form format storage unit 333 .

[0024] The second generating unit 325 generates data of a family tree showing an inheritance relationship starting from the deceased based on information of one or more certified copies of family registers (one example of family register information) used for legal inheritance information certification, for example, called a "bundle of family registers." Such information of the certified copies of family registers may be provided by the heir HU. The heir HU may transmit the information of the certified copies of family registers to the document management server 300 of the financial institution 10 to which the inheritance application is made, using the heir terminal 100. The first acquiring unit 322 of the document management server 300 may store the transmitted information of the certified copies of family registers in the submitted document information storage unit 331 as one of the submitted document information.

[0025] The storage unit 303 stores various information corresponding to the form management server 300. The storage unit 303 includes a submitted document information storage unit 331, a decedent's account information storage unit 332, and a form format storage unit 333.

[0026] The submitted document information storage unit 331 stores submitted document information. The submitted document information is a document that the heir HU submits to the financial institution 10 in response to an inheritance application, and may be transmitted from the heir terminal 100 to the document management server 300 by the heir HU.

[0027] 3 shows an example of the submitted document information stored in the submitted document information storage unit 331 corresponding to one heir HU. In addition to the information shown in the figure, the submitted document information corresponding to one heir HU may further include information on a certified copy of a family register, but this is omitted in the figure.

[0028] The submitted document information in the figure includes information on the heir, the deceased, the agent, and question and answer information. The heir information is information about the heir HU. The heir information includes basic information and account information. The basic information is basic information related to the heir HU. The account information is information about the account held by the heir HU. Basic information in the heir information includes, for example, the name, address, date of birth, relationship to the deceased, and contact information of the heir HU. The account information corresponding to one account in the heir information includes the financial institution code, branch name, account type, account number, and account holder. Note that multiple pieces of account information may be stored in the heir information.

[0029] The decedent information is information about the decedent. The decedent information includes basic information and account information. The basic information in the decedent information is basic information related to the decedent. The account information in the decedent information is information about an account held by the decedent at the financial institution 10 to which the submitted document information corresponds. If the decedent holds multiple accounts at the corresponding financial institution 10, the decedent information in the same figure may store account information for each of the multiple corresponding accounts.

[0030] The agent information is information stored in the submitted document information when the heir HU appoints a lawyer or other representative in response to the inheritance, and is information about the agent. The agent information includes the agent's name, address, date of birth, relationship to the deceased, and contact information.

[0031] The question and answer information is information showing the contents of the answers given by the heir HU to the questions from the corresponding financial institution 10. The question and answer information in the figure includes the answer results regarding whether or not a balance certificate needs to be issued, whether or not there is a will, whether or not there is an inheritance division agreement, etc.

[0032] Returning to the explanation of Fig. 2, the decedent's account information storage unit 332 stores the account information of the decedent.

[0033] 4 shows an example of account information stored in the decedent's account information storage unit 332 in association with one decedent. As shown in the figure, the decedent's account information storage unit 332 stores information on one or more accounts held by the decedent in association with the personal identifier of the decedent.

[0034] The first generation unit 324 generates data for the form for each of the financial institutions 10 where the decedent holds an account, corresponding to one heir HU. The data for the form generated may be the same as that shown in Fig. 3, for example. However, the data format of the form may differ for each financial institution. FIG. 5 shows an example of data of a form generated in accordance with the financial institution 10 in which the decedent held one piece of account information n among the account information 1 to n of the decedent in FIG.

[0035] Returning to the explanation of Fig. 2, the form storage unit 333 stores form templates in the form formats for each of the different financial institutions 10.

[0036] An example of a procedure performed in response to an inheritance application to the financial institution 10 in the inheritance support system of this embodiment will be described with reference to the sequence diagram of FIG. Step S100: In the following explanation, an example is taken of a case where the heir HU is about to inherit the deposits in the accounts of the decedent held at multiple financial institutions 10. In this case, the heir HU first selects one financial institution 10 (hereinafter also referred to as the "primary financial institution") from the multiple financial institutions 10 corresponding to each account held by the decedent, and submits an inheritance application. To apply for inheritance, the decedent accesses an inheritance application web page provided by the document management server 300 of the primary financial institution using his / her own heir terminal 100, and performs operations such as inputting predetermined information on the accessed web page. In this case, the information input on the accessed web page may include information on all accounts held by the decedent at the primary financial institution. The reception unit 321 in the document management server 300 of the primary financial institution executes a process to receive the inheritance application via operations performed on the web page.

[0037] Step S102: The primary financial institution freezes the account held by the decedent corresponding to the inheritance application in step S100 at the primary financial institution.

[0038] Step S104: In response to the acceptance of the inheritance application in step S102, the primary financial institution notifies the heir HU of the details of the documents required for the inheritance procedure (notification of necessary documents). The notification of necessary documents may be sent to the heir terminal 100 by the reception unit 321 of the document management server 300 of the primary financial institution in response to the inheritance application. Alternatively, the notification of necessary documents may be sent by mail or the like from the primary financial institution to the heir.

[0039] Step S106: The heir HU uploads the data of the documents requested by the necessary documents notification in step S104 from the heir terminal 100 to the document management server 300 of the primary financial institution. The uploaded documents may include, for example, the information shown in Fig. 3. In addition, the uploaded documents may include a certified copy of the family register used for legal inheritance information certification. In the document management server 300 of the primary financial institution, the first acquisition unit 322 acquires the uploaded document, and stores information about the acquired document in the submitted document information storage unit 331 as submitted document information.

[0040] Step S108: The primary financial institution performs a family register reading on the information of the family register copy in the document uploaded in step S106. The family register reading in step S108 may be performed by the document management server 300 using OCR, AI (Artificial Intelligence), etc. Alternatively, the family register reading in step S108 may be performed manually.

[0041] Step S110: The primary financial institution creates a family tree based on the family register that has been read in step S108. The family tree may be created by having the second generation unit 325 in the document management server 300 generate data for the family tree. A family tree created in this way may show, for example, inheritance relationships starting from the deceased. Furthermore, at least a part of the steps in creating the family tree in step S110 may be performed manually. In addition, the created family tree may be uploaded to a website for downloading family trees provided by the document management server 300 of the primary financial institution. In addition, the family register copy used to create the family tree may be returned by the primary financial institution to the heir HU.

[0042] Step S112: The heir HU downloads the family tree uploaded in step S108 via the heir terminal 100. By downloading the family tree in this manner, the heir HU is able to obtain the family tree created by the primary financial institution.

[0043] Step S114: The heir HU is made to apply for legal inheritance information certification to the Legal Affairs Bureau 30. When applying for legal inheritance certification, the heir HU is made to include the family tree obtained in step S112 in the application documents. An application for legal inheritance information certification to the Legal Affairs Bureau 30 may be made by the heir HU submitting a paper application document to the Legal Affairs Bureau 30, or by connecting the heir terminal 100 of the heir HU to a server or terminal of the Legal Affairs Bureau 30.

[0044] Step S116: The Legal Affairs Bureau 30 creates a legal inheritance information list in response to the application for legal inheritance information certification in step S114. The Legal Affairs Bureau 30 delivers a copy of the created legal inheritance information list to the heir HU. The copy of the legal inheritance information list may be delivered by mail or hand delivery, or may be sent from the server or terminal of the Legal Affairs Bureau 30 to the heir terminal 100.

[0045] Step S118: The primary financial institution executes the subsequent inheritance process corresponding to the inheritance application accepted in step S100. In the subsequent inheritance process, the deposits in the account of the deceased person frozen in step S102 are transferred to the account of the heir. The procedure of step S118 may be performed in parallel with the procedures for certification of legal inheritance information in steps S110 to S114.

[0046] Step S120: The primary financial institution makes an account information acquisition request to the Deposit Insurance Corporation of Japan 20. The account information acquisition request is a request to acquire account information of an account held by the decedent at a financial institution 10 other than the primary financial institution (hereinafter also referred to as a "secondary financial institution"). The account information acquisition request may be executed by the second acquisition unit 323 in the document management server 300 of the primary financial institution sending a request command corresponding to the account information acquisition request to the account linkage system 400 of the Deposit Insurance Corporation 20. The request command corresponding to the account information acquisition request includes the personal identifier of the decedent.

[0047] Step S122: In response to the account information acquisition request in step S120, the account linkage system 400 sends an account information request to each of the secondary financial institution's core systems 200. The account information request includes the personal identifier of the decedent.

[0048] Step S124: The core system 200 of each secondary financial institution searches for an account associated with the same personal identifier included in the received account information request among the accounts held by the institution. The accounts searched for in this way are the accounts of the decedent.

[0049] Step S126: After searching for the relevant account in step S124, the core system 200 transmits the account information of the searched account to the account linkage system 400 of the Deposit Insurance Corporation 20.

[0050] Step S128: In the deposit insurance corporation 20, the account linkage system 400 collects the account information transmitted from each of the secondary financial institutions that searched for the relevant account.

[0051] Step S130: The account linkage system 400 transmits the account information collected in step S128 to the primary financial institution's document management server 300. The second acquisition unit 323 of the document management server 300 acquires the received account information.

[0052] Step S132: In the primary financial institution, the first generation unit 324 of the document management server 300 creates a document. That is, the first generation unit 324 generates document data. Also, in step S132, the first generation unit 324 only needs to create a document for each secondary financial institution that transmitted the decedent's account information, and does not need to create a document for the primary financial institution. The primary financial institution obtains information equivalent to the document corresponding to the primary financial institution by obtaining the information entered on the web page in step S100. When creating the form, the first generation unit 324 uses the information entered on the web page in step S100 and the account information acquired by the second acquisition unit in response to step S130. The information items shown in the form created in step S132 may be the same as the submitted document information shown in FIG. At this time, the first generating unit 324 may create the form by using the form template of the corresponding secondary financial institution stored in the form format storage unit 333. In addition, in the form for each secondary financial institution, among the account information acquired in response to step S130, multiple account information of the same secondary financial institution may be stored as the account information of the decedent. In the generated form data, each piece of information shown in FIG. 3 and FIG. 4 may be stored as text data.

[0053] The first generating unit 324 may generate a code symbol indicating an information item stored as text data in the form data. Such a code symbol may be a two-dimensional code. The first generating unit 324 may add the generated two-dimensional code to the form data. As an example, the first generating unit 324 may create form data as a file with a page-by-page structure, and then place a code symbol at a predetermined position on a predetermined page.

[0054] The first generating unit 324 may upload the created form to, for example, a website for downloading forms.

[0055] Step S134: The heir HU causes the heir terminal 100 to access the website for downloading forms and download the uploaded forms. In this way, the heir HU can easily obtain the forms for each secondary financial institution. The forms for each secondary financial institution obtained by the heir HU in this way are documents to be submitted to the secondary financial institutions when applying for inheritance to the corresponding secondary financial institutions. In other words, in this embodiment, when the heir HU applies for inheritance to multiple financial institutions 10, he or she only needs to prepare the necessary documents and upload them as submitted document information when applying for inheritance at one primary financial institution, and can obtain forms that become submitted document information for each other secondary financial institution. Therefore, the heir HU does not need to prepare the necessary documents each time he or she applies for inheritance to a secondary financial institution, and can simply submit the obtained forms. In other words, the inheritance support system of this embodiment simplifies the procedures that the user must follow when applying for inheritance to a financial institution.

[0056] Step S136: The heir HU applies for inheritance to the secondary financial institution. At this time, the heir HU submits the document obtained in step S134 to the secondary financial institution. The heir HU may bring a printed copy of the document to submit to the secondary financial institution, or may submit the document by uploading the document data to the secondary financial institution using the heir terminal 100.

[0057] Step S138: The secondary financial institution performs processing corresponding to the inheritance application in step S136. At this time, when the secondary financial institution receives a printed form from the heir HU, it can easily obtain the form data in which information items are indicated by text data by having a code reader read the code symbol printed on the form.

[0058] The configuration of the information processing system of this embodiment may be applied to systems other than the inheritance support system described above. For example, the information processing system of this embodiment can be applied to a case where a user is allowed to transfer a deposit in another user's account to another account other than for inheritance.

[0059] In addition, a program for realizing the functions of the above-mentioned heir terminal 100, the core system 200, the document management server 300, and the account linkage system 400 may be recorded on a computer-readable recording medium, and the program recorded on the recording medium may be read into a computer system and executed to perform the processing of the above-mentioned heir terminal 100, the core system 200, the document management server 300, and the account linkage system 400. Here, "reading a program recorded on a recording medium into a computer system and executing it" includes installing the program into a computer system. The "computer system" here includes hardware such as an OS and peripheral devices. In addition, the "computer system" may include multiple computer devices connected via a network including the Internet, WAN, LAN, dedicated lines, and other communication lines. In addition, the "computer-readable recording medium" refers to portable media such as flexible disks, optical magnetic disks, ROMs, and CD-ROMs, and storage devices such as HDDs and SSDs built into a computer system. In this way, the recording medium storing the program may be a non-transient recording medium such as a CD-ROM. The recording medium also includes a recording medium provided inside or outside the distribution server and accessible to distribute the program. The code of the program stored in the distribution server's recording medium may be different from the code of the program in a format executable by the terminal device. In other words, the format in which the program is stored in the distribution server does not matter as long as it can be downloaded from the distribution server and installed in a format executable by the terminal device. The program may be divided into multiple parts, downloaded at different times, and then combined in the terminal device, or each of the divided programs may be distributed by a different distribution server. Furthermore, the "computer-readable recording medium" includes a memory that holds the program for a certain period of time, such as a volatile memory (RAM) in a computer system that becomes a server or a client when the program is transmitted via a network. The program may be for realizing part of the above-mentioned functions.Furthermore, the above-mentioned functions may be realized in combination with a program already recorded in the computer system, that is, a so-called differential file (differential program).

[0060] <Additional Notes> (1) One aspect of this embodiment is an information processing system including a reception unit that receives an application from a first user, a first acquisition unit that acquires application-related information provided by the first user in connection with the application accepted by the reception unit, a second acquisition unit that acquires account information regarding an account at a financial institution held by a second user in response to the reception unit accepting the application, and a first generation unit that generates a report having content as a report to be submitted to a financial institution based on the application-related information acquired by the first acquisition unit and the account information acquired by the second acquisition unit.

[0061] (2) One aspect of the present embodiment is the information processing system according to (2), in which the first generation unit may generate the form in accordance with a form format for each of a plurality of financial institutions.

[0062] (3) One aspect of this embodiment is the information processing system described in (1) or (2), wherein the first generation unit generates a code symbol indicating the contents of a document to be submitted to the financial institution, and includes the generated code symbol in the document.

[0063] (4) One aspect of this embodiment is an information processing system according to any one of (1) to (3), which may further include a second generation unit that generates a family tree including the first user and the second user based on family register information regarding the family registers of the first user and the second user included in the application-related information acquired by the first acquisition unit, and uploads the generated family tree so that it can be provided to a terminal corresponding to the first user.

[0064] (5) One aspect of this embodiment is an information processing method in an information processing system, comprising: a reception step in which a reception unit receives an application from a first user; a first acquisition step in which a first acquisition unit acquires application-related information provided by the first user in relation to the application accepted in the reception step; a second acquisition step in which a second acquisition unit acquires account information regarding an account at a financial institution held by the second user in response to the acceptance of the application in the reception step; and a first generation step in which a first generation unit generates a report having content as a report to be submitted to a financial institution based on the application-related information acquired in the first acquisition step and the account information acquired in the second acquisition step.

[0065] (6) One aspect of this embodiment is a program for causing a computer in an information processing system to function as a reception unit that accepts an application from a first user, a first acquisition unit that acquires application-related information provided by the first user in connection with the application accepted by the reception unit, a second acquisition unit that acquires account information regarding an account at a financial institution held by a second user in response to the reception unit accepting the application, and a first generation unit that generates a report having content as a report to be submitted to a financial institution based on the application-related information acquired by the first acquisition unit and the account information acquired by the second acquisition unit. [Explanation of symbols]

[0066] 10 Financial institution, 20 Deposit Insurance Corporation, 30 Legal Affairs Bureau, 100 Heir terminal, 200 Core system, 300 Document management server, 301 Communication unit, 302 Control unit, 303 Memory unit, 321 Reception unit, 322 First acquisition unit, 323 Second acquisition unit, 324 First generation unit, 325 Second generation unit, 331 Submitted document information memory unit, 332 Deceased person's account information memory unit, 333 Document format memory unit, 400 Account linkage system

Claims

1. A reception unit that receives an application from a first user; a first acquisition unit that acquires application-related information provided by a first user in relation to the application accepted by the acceptance unit; a second acquisition unit that acquires account information related to an account at a financial institution held by the second user in response to the acceptance of the application by the acceptance unit; a first generation unit that generates a form having contents as a form to be submitted to a financial institution based on the application-related information acquired by the first acquisition unit and the account information acquired by the second acquisition unit; An information processing system comprising:

2. The first generation unit generates the form in accordance with a form format for each of a plurality of financial institutions. The information processing system according to claim 1 .

3. The first generating unit generates a code symbol indicating a content of a document to be submitted to the financial institution, and includes the generated code symbol in the document.

3. The information processing system according to claim 1 or 2.

4. a second generation unit that generates a family tree including the first user and the second user based on family register information regarding the family registers of the first user and the second user included in the application-related information acquired by the first acquisition unit, and uploads the generated family tree to a terminal corresponding to the first user so as to be available to the terminal 3. The information processing system according to claim 1 or 2.

5. An information processing method in an information processing system, comprising: A receiving step in which a receiving unit receives an application from a first user; a first acquisition step in which a first acquisition unit acquires application-related information provided by a first user in relation to the application accepted in the acceptance step; a second acquisition step of acquiring account information related to an account at a financial institution held by the second user by a second acquisition unit in response to the application being accepted by the accepting step; a first generation step in which a first generation unit generates a form having contents as a form to be submitted to a financial institution based on the application-related information acquired in the first acquisition step and the account information acquired in the second acquisition step; An information processing method comprising:

6. A computer in an information processing system, A reception unit that receives an application from a first user; a first acquisition unit that acquires application-related information provided by a first user in relation to the application accepted by the acceptance unit; a second acquisition unit that acquires account information related to an account at a financial institution held by the second user in response to the acceptance of the application by the acceptance unit; a first generation unit that generates a form having contents as a form to be submitted to a financial institution based on the application-related information acquired by the first acquisition unit and the account information acquired by the second acquisition unit; A program to function as a

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