Medical information sharing system, medical information sharing method and program

Abstract

To provide a medical information sharing system, a medical information sharing method and a program capable of suppressing, medical information disparity between medical workers, and achieving smooth communication between a medical business operator and the medical workers.SOLUTION: A medical information sharing system comprises: an inquiry processing part for receiving input of inquiry information which indicates a content of inquiry from a first medical worker, the inquiry being input from a terminal of a first medical business operator by the first medical business operator who performs business activity to a first medical worker; a reply processing part for acquiring reply information which indicates a content of replay from a second medical worker to inquiry, the inquiry being input from a terminal of a second medical business operator by the second medical business operator and is acquired from a second medical worker different from the first medical worker by a second medical business operator different from the first medical business operator; and an output processing part for outputting the reply information acquired to a terminal of the first medical business operator.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present invention relates to a medical information sharing system, a medical information sharing method, and a program. [Background technology]

[0002] Compared to rural hospitals, urban hospitals tend to have a larger number of medical professionals conducting cutting-edge research, a larger number of patients, and a larger number of cases. This makes it easier for urban hospitals to accumulate medical know-how. In contrast, rural hospitals may not even have the opportunity to treat a particular case in the first place, and may not have the know-how on how to treat that case. In this way, a medical information gap has emerged between urban and rural hospitals, due to the presence or absence of treatment know-how. On the other hand, medical sales representatives are finding it more difficult to maintain traditional contact with medical professionals due to strengthened compliance, so they are having to find new ways to do so.

[0003] Medical representatives (MR) from pharmaceutical companies and sales representatives from medical device manufacturers frequent hospitals to conduct sales activities with medical professionals. Medical professionals can sometimes obtain the latest medical information by talking to medical representatives or sales representatives. The following Patent Document 1 discloses a technique that enables a medical information officer and the medical worker that the medical information officer is responsible for to exchange messages one-to-one online. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 4481249 Summary of the Invention [Problem to be solved by the invention]

[0005] However, the technology described in Patent Document 1 limits the information that medical workers can obtain from the medical information specialist. With this technology, messages are exchanged one-to-one between the medical information specialist and the medical worker, so the medical worker can only obtain information that the medical information specialist has at the time, and cannot necessarily obtain the information he or she needs.

[0006] In view of the above-mentioned problems, an object of the present invention is to provide a medical information sharing system, a medical information sharing method, and a program that can reduce the medical information gap between medical professionals and facilitate communication between medical sales representatives and medical professionals. [Means for solving the problem]

[0007] In order to solve the above-mentioned problems, a medical information sharing system according to one embodiment of the present invention is a medical information sharing system comprising: an inquiry processing unit that accepts input of inquiry information indicating the content of an inquiry from a first medical professional, the inquiry information being input from a terminal of a first medical professional by a first medical salesperson who conducts sales activities toward the first medical professional; a response processing unit that acquires response information indicating the content of the response from the second medical professional to the inquiry, the response information being acquired from a second medical salesperson different from the first medical professional and input from the terminal of the second medical salesperson by the second medical salesperson; and an output processing unit that outputs the acquired response information to the terminal of the first medical salesperson.

[0008] A medical information sharing method according to one embodiment of the present invention is a medical information sharing method executed by a computer, the method including: an inquiry processing step of accepting an input of inquiry information indicating the content of an inquiry from a first medical professional, the inquiry information being input from a terminal of the first medical professional by a first medical salesperson who conducts sales activities toward the first medical professional; a response processing step of acquiring response information indicating the content of the response from the second medical professional to the inquiry, the response information being acquired from a second medical salesperson different from the first medical professional and input from the terminal of the second medical salesperson by the second medical salesperson; and an output processing step of outputting the acquired response information to the terminal of the first medical salesperson.

[0009] A program according to one embodiment of the present invention is a program for causing a computer to function as an inquiry processing means for accepting input of inquiry information indicating the content of an inquiry from a first medical professional, which is input from a terminal of a first medical professional by a first medical salesperson who conducts sales activities toward the first medical professional; an answer processing means for acquiring answer information indicating the content of the answer from the second medical professional to the inquiry, which is acquired from a second medical salesperson different from the first medical professional and input from the terminal of the second medical salesperson by the second medical salesperson; and an output processing means for outputting the acquired answer information to the terminal of the first medical salesperson. Effect of the Invention

[0010] According to the present invention, it is possible to suppress the medical information gap between medical professionals and facilitate communication between medical salespeople and medical professionals. In addition, medical salespeople can generate communication to solve the problems of first medical professionals and communication to provide social contribution opportunities by utilizing the know-how of second medical professionals nationwide, thereby obtaining unprecedented sales opportunities. [Brief description of the drawings]

[0011] [Figure 1] 1 is a diagram illustrating an example of a configuration of a medical information sharing system according to an embodiment of the present invention. [Diagram 2] 2 is a diagram illustrating an example of a functional configuration of a medical information sharing server according to the present embodiment. FIG. [Diagram 3] 1 is a sequence diagram showing an example of an outline of a processing flow in a medical information sharing system according to the present embodiment. FIG. [Figure 4] 10 is a sequence diagram showing an example of the flow of a registration process in the medical information sharing system according to the present embodiment. FIG. [Diagram 5] 13 is a sequence diagram showing an example of a processing flow when a response exists in the medical information sharing server according to the embodiment. FIG. [Figure 6] 13 is a sequence diagram showing an example of a processing flow when there is no response in the medical information sharing server according to the embodiment. FIG. [Figure 7] 11 is a sequence diagram showing an example of the flow of a feedback process in the medical information sharing system according to the present embodiment. FIG. [Figure 8] 11 is a sequence diagram showing an example of the flow of a registration information update process in the medical information sharing system according to the present embodiment. FIG. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0012] Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

[0013] <1. Configuration of medical information sharing system> The configuration of a medical information sharing system according to this embodiment will be described with reference to Fig. 1. Fig. 1 is a diagram showing an example of the configuration of a medical information sharing system according to this embodiment. The medical information sharing system 1 shown in Fig. 1 is a system for sharing information indicating medical care required by medical professionals (hereinafter, also referred to as "medical information") among multiple medical business operators. The medical information is, for example, information indicating know-how regarding treatment. A medical professional is someone who works in a medical field. Examples of medical professionals include doctors, dentists, pharmacists, and nurses. A medical salesperson is a person who works in sales related to medical professionals and is a user of the medical information sharing system. Examples of medical salespersons include medical representatives (MR), pharmaceutical wholesale salespersons (MS), salespersons of medical equipment manufacturers, and salespersons of nursing care product manufacturers. In the following, the present embodiment will be described using an example in which the medical professionals are doctors and the medical sales representatives are MRs.

[0014] Regarding doctors, a distinction is made between "general doctors (first type of medical professionals)" and "cutting-edge specialists (second type of medical professionals)." General doctors are ordinary doctors who need medical information, for example, doctors in rural areas. Cutting-edge specialists are doctors who provide the medical information that general doctors need, for example, doctors who provide cutting-edge clinical medical care in urban areas. In addition, general practitioners and cutting-edge specialists are different doctors. Depending on the situation, a doctor who was a general practitioner may become a cutting-edge specialist, and a doctor who was a cutting-edge specialist may become a general practitioner.

[0015] MRs are divided into "general MRs (first medical salesperson)" and "advisor MRs (second medical salesperson)." General MRs are general MRs who provide medical information to general physicians, such as regional MRs. Advisor MRs are MRs who provide medical information to general MRs, such as MRs in charge of cutting-edge specialists. In addition, general MRs and advisor MRs are different MRs. Depending on the situation, a general MR may become an advisor MR, and an advisor MR may become a general MR.

[0016] For example, when a general MR visits the general physician in charge of the general MR, the general MR exchanges information face-to-face with the general physician. Through this information exchange, the general MR finds out whether there is any medical information (know-how) that the general physician currently needs or needs. When it is found that the general physician has any problems or needs any medical information (know-how), the general MR inquires of the medical information sharing system 1. In this inquiry, the general MR may, for example, request the provision of measures (advice, know-how, etc.) to address the problem, or a lecturer for a study session. When the advisor MR receives a request from the medical information sharing system 1 to obtain a response to an inquiry from a general MR, the advisor MR exchanges information face-to-face with the cutting-edge specialist who has a close relationship with the advisor MR when the advisor MR visits the cutting-edge specialist. The advisor MR obtains a response to the inquiry from the general MR through this information exchange. After obtaining the response, the advisor MR responds to the inquiry from the general MR via the medical information sharing system 1. After receiving the response from the advisor MR via the medical information sharing system 1, the general MR visits the general physician and communicates the response from the advisor MR during a face-to-face exchange of information with the general physician.

[0017] In this way, general doctors can obtain urban know-how that is not available in rural areas from general MRs, solving their own problems and contributing to the development of regional medical care. General MRs can deepen their relationships with general doctors by conveying urban know-how that they obtain from advisor MRs to general doctors through the medical information sharing system 1. If a general MR can gain the trust of a general doctor by providing know-how, there is a possibility that the general MR will be given priority in purchasing products over other general MRs, for example. This can also lead to the general MR improving his or her own sales performance. Advisor MRs can also provide cutting-edge specialists with opportunities to contribute to society, and by providing feedback, etc., they can expect to have multiple appointments and build a relationship of trust with cutting-edge specialists.

[0018] Many doctors with know-how, such as cutting-edge specialists, have a desire to contribute to society. For this reason, even if an advisor MR is unable to get an appointment with a cutting-edge specialist when simply selling a product, by using the topic of what a general physician wants to discuss as material (topic), it may be easier to get an appointment with a cutting-edge specialist. In addition, by conveying positive feedback from general physicians to cutting-edge specialists, advisor MRs can increase communication that contributes to society other than sales pitches, which can lead to future appointments. Advisor MRs can also increase their own income by offering a reward for answering inquiries from general MRs, or contribute to society by donating the reward. The reward amount is set by the general MR for each inquiry. For example, a general MR may pay a reward of 5,000 points to a person (advisor MR) who answers a certain inquiry.

[0019] As shown in FIG. 1, the medical information sharing system 1 includes a medical business operator terminal 10 and a medical information sharing server 20. The network NW may be configured to transmit and receive information using, for example, a Local Area Network (LAN), a Wide Area Network (WAN), a telephone network (mobile phone network, landline telephone network, etc.), a regional Internet Protocol (IP) network, the Internet, etc.

[0020] (1) Medical business operator terminal 10 The medical business operator terminal 10 is a terminal used by a medical business operator and is an example of a user terminal. The medical business operator terminal 10 is, for example, a mobile terminal such as a smartphone or a tablet terminal, or a PC (Personal Computer). The medical business operator terminal 10 is communicably connected to the medical information sharing server 20 via a network NW. 1 shows a medical business operator terminal 10a and a medical business operator terminal 10b as the medical business operator terminals 10. The medical business operator terminal 10a is a terminal used by a general MR. The medical business operator terminal 10b is a terminal used by an advisor MR. The number of medical business operator terminals 10 in the medical information sharing system 1 is not particularly limited.

[0021] (2) Medical Information Sharing Server 20 The medical information sharing server 20 is a server that executes a process for sharing medical information among multiple medical business operators, and is an example of a medical information sharing device. The medical information sharing server 20 is composed of one or more servers (e.g., cloud servers). The medical information sharing server 20 is communicably connected to the medical business operator terminal 10 via a network NW.

[0022] <2. Functional configuration of the medical information sharing server> The configuration of the medical information sharing system 1 according to this embodiment has been described above. Next, the functional configuration of the medical information sharing server 20 according to this embodiment will be described with reference to Fig. 2. Fig. 2 is a diagram showing an example of the functional configuration of the medical information sharing server 20 according to this embodiment. As shown in FIG. 2, the medical information sharing server 20 includes a communication unit 210, a storage unit 220, and a control unit 230.

[0023] (1) Communications unit 210 The communication unit 210 has a function of transmitting and receiving various information. In communication with the medical business operator terminal 10a, the communication unit 210 receives, for example, medical business operator information, inquiry information, feedback information, etc., and transmits answer information, registration content confirmation notice, etc. In communication with the medical business operator terminal 10b, the communication unit 210 receives medical business operator information, answer information, etc., and transmits answer acquisition requests, feedback information, registration content confirmation notices, etc.

[0024] Medical salesperson information indicates information about medical salespersons. Inquiry information indicates the content of inquiries from general physicians. Feedback information indicates the content of feedback from general physicians in response to answers from cutting-edge specialists. Answer acquisition request indicates the content of requests made to advisor MRs to acquire answers to inquiries from general physicians. Answer information indicates the content of answers to inquiries from general physicians. Registration content confirmation notification is a notification to allow general MRs and advisor MRs to confirm whether the information registered as medical salespersons is up to date.

[0025] (2) Storage section 220 The storage unit 220 has a function of storing various information. The storage unit 220 is configured by a storage medium provided as hardware in the medical information sharing server 20, such as a hard disk drive (HDD), a solid state drive (SSD), a flash memory, an electrically erasable programmable read only memory (EEPROM), a random access read / write memory (RAM), a read only memory (ROM), or any combination of these storage media. As shown in FIG. 2, the storage unit 220 includes a medical worker information storage unit 221, a medical business operator information storage unit 222, an inquiry information storage unit 223, and a response information storage unit 224.

[0026] (2-1) Medical worker information storage unit 221 The medical staff information storage unit 221 has a function of storing medical staff information. The medical staff information is, for example, information about a doctor who is to be selected as a cutting-edge specialist. The medical staff information is based on a database (dictionary) of the doctor's specialty and the equipment and medicine required for the specialty, and is information constructed from databases and prescriptions provided for a fee. The medical staff information also includes standard treatment and surgery records in the specialty of the cutting-edge specialist. The medical staff information is prepared in advance by, for example, an administrator of the medical information sharing system 1, and is registered in the medical staff information storage unit 221.

[0027] (2-2) Medical business operator information storage unit 222 The medical salesperson information storage unit 222 has a function of storing medical salesperson information. The medical salesperson information is, for example, information on general MRs and advisor MRs who use the medical information sharing system 1. The medical salesperson information is, for example, information such as the person's name (nickname), gender, age, personal attributes, products in charge, and destination. The person's name (nickname), gender, and age are registered information that cannot be changed. The personal attributes, products in charge, and destination are information that can be changed, and are also information used to confirm the qualifications of an MR. The personal attributes are, for example, the company name, department name, and activity area (for example, Kanto region). The products in charge are, for example, the product name, hospitals and laboratory names where the person will be working in the future. The destinations are, for example, the medical department, hospital name, laboratory name, and doctor name. The medical business operator information storage unit 222 stores the medical business operator information inputted and accepted by the registration processing unit 231, which will be described later.

[0028] (2-3) Inquiry information storage unit 223 The inquiry information storage unit 223 has a function of storing inquiry information, and stores the inquiry information the input of which is accepted by the inquiry processing unit 232, which will be described later. The inquiry information may include, for example, the patient's attributes, the patient's condition, the inflammation level, etc., in addition to an outline of the problem or the desired information. The patient's attributes include, for example, age, sex, name of illness or injury, diagnosis, concurrent illness, etc. The patient's condition includes, for example, the problem, complications, medications being taken, weight gain or loss, calorie intake, details of IV drips, ADL (activity level), etc.

[0029] (2-4) Answer information storage section 224 The answer information storage unit 224 has a function of storing answer information The answer information storage unit 224 stores the answer information acquired by the answer processing unit 233, which will be described later.

[0030] (3) Control unit 230 The control unit 230 has a function of controlling the overall operation of the medical information sharing server 20. The control unit 230 is realized, for example, by causing a central processing unit (CPU) or a graphics processing unit (GPU) provided as hardware in the medical information sharing server 20 to execute a program. As shown in FIG. 2, the control unit 230 includes a registration processing unit 231 , an inquiry processing unit 232 , a response processing unit 233 , a selection unit 234 , a feedback processing unit 235 , a qualification confirmation unit 236 , and an output processing unit 237 .

[0031] (3-1) Registration processing unit 231 The registration processing unit 231 has a function of registering various information. For example, the registration processing unit 231 accepts input of medical business operator information input by a general MR from the medical business operator terminal 10a and input of medical business operator information input by an advisor MR from the medical business operator terminal 10b. At this time, the registration processing unit 231 acquires the medical business operator information received by the communication unit 210 from the medical business operator terminal 10, and stores it in the medical business operator information storage unit 222.

[0032] (3-2) Interrogation processing unit 232 The inquiry processor 232 has a function of performing processing related to inquiries. For example, the inquiry processor 232 accepts the input of inquiry information input from the medical business operator terminal 10a by a general MR. At this time, the inquiry processor 232 acquires the inquiry information received by the communication unit 210 from the medical business operator terminal 10a, and stores it in the inquiry information storage unit 223.

[0033] (3-3) Response processing unit 233 The reply processing unit 233 has a function of performing processing related to replies to inquiries. When the inquiry processing unit 232 accepts input of inquiry information, the reply processing unit 233 acquires reply information indicating the content of the reply corresponding to the content of the inquiry indicated by the inquiry information. The reply information acquired by the reply processing unit 233 is reply information acquired by the advisor MR from a cutting-edge specialist and input by the advisor MR from the medical business operator terminal 10b. The reply information acquired by the reply processing unit 233 may be reply information newly acquired in response to an inquiry, or may be reply information acquired at the time of a past inquiry and stored in the reply information storage unit 224.

[0034] First, when the inquiry processing unit 232 accepts input of inquiry information, the reply processing unit 233 searches the answer information storage unit 224 and attempts to acquire answer information indicating the content of the answer corresponding to the content of the inquiry indicated by the inquiry information. At this time, the reply processing unit 233 searches for answer information using the patient's attributes, the patient's condition, the inflammation value, and the like included in the inquiry information as keys. When answer information can be acquired from the answer information storage unit 224 , the answer processing unit 233 outputs the acquired answer information to the output processing unit 237 .

[0035] On the other hand, if the answer information cannot be acquired from the answer information storage unit 224, the answer processing unit 233 requests acquisition of the answer from an advisor MR selected by a selection unit 234 (to be described later). Specifically, the response processing unit 233 requests the advisor MR selected by the selection unit 234 to obtain a response to the inquiry from the most advanced specialist also selected by the selection unit 234. At this time, the response processing unit 233 transmits a response acquisition request to the medical business operator terminal 10b of the selected advisor MR via the communication unit 210. The response acquisition request includes information indicating the content of the inquiry from the general physician, information on the most advanced specialist from whom the response is to be obtained, and the like. When answer information is acquired from the advisor MR, the answer processing unit 233 stores the acquired answer information in the answer information storage unit 224 and outputs it to the output processing unit 237.

[0036] (3-4) Selection Department 234 The selection unit 234 has a function of selecting an advisor MR and a cutting-edge specialist. When the response processing unit 233 cannot acquire response information from the response information storage unit 224, the selection unit 234 selects a cutting-edge specialist from which the response is to be acquired and an advisor MR from which the response is to be acquired from the cutting-edge specialist. At this time, the selection unit 234 selects a cutting-edge specialist according to the content of the inquiry, and then selects an advisor MR corresponding to the selected cutting-edge specialist.

[0037] First, the selection unit 234 selects a cutting-edge specialist according to the content of the inquiry. Specifically, the selection unit 234 selects a doctor having a specialty corresponding to the field of the inquiry as a cutting-edge specialist from among the doctors to be selected, based on the medical worker information stored in the medical worker information storage unit 221. For example, the selection unit 234 selects a cutting-edge specialist from among the doctors indicated by the medical worker information, depending on whether or not the standard treatment and surgery records of the specialty indicated by the medical worker information correspond to the field of the inquiry. As an example, the selection unit 234 selects as the most advanced specialist a doctor for whom at least one piece of information falls within the field of the inquiry, a doctor for whom more pieces of information fall within the field of the inquiry, a doctor for whom all pieces of information fall within the field of the inquiry, etc. Note that the number of doctors selected by the selection unit 234 as the most advanced specialists is not particularly limited. The selection unit 234 may also use feedback evaluations from general physicians as one of the selection criteria.

[0038] Next, the selection unit 234 selects, from among the MRs to be selected, an MR who has a close relationship with the previously selected cutting-edge specialist based on the medical salesperson information stored in the medical salesperson information storage unit 222, as an advisor MR. For example, the selection unit 234 determines whether the selected cutting-edge specialist has a close relationship with each MR based on criteria such as the degree of intimacy with the doctor, the welcome level of the MR's product sales, and the friendliness of the MR, and selects an advisor MR. The degree of intimacy is calculated, for example, based on the number of times that each doctor who is the subject of the cutting-edge specialist indicated by the medical worker information and each MR have responded to inquiries as a pair. The welcome level is calculated based on whether the doctor uses the product sold by the MR. The friendliness level is calculated based on the number of times that each MR has responded to inquiries and the evaluation from general MRs. The number of MRs selected by the selection unit 234 as advisor MRs is not particularly limited. The selection unit 234 may also use feedback evaluations from general physicians as one of the selection criteria.

[0039] (3-5) Feedback processing unit 235 The feedback processing unit 235 has a function of performing processing related to feedback. For example, the feedback processing unit 235 performs processing for conveying feedback from a general physician in response to a reply to the cutting-edge specialist who responded. When providing feedback, the general MR obtains feedback on the answer from the general doctor during information exchange with the general doctor. The general MR then inputs the content of the feedback obtained from the general doctor from the medical business operator terminal 10a. The feedback processing unit 235 obtains feedback information indicating the content of the feedback obtained by the general MR from the general doctor and input from the medical business operator terminal 10a of the general MR. After obtaining the feedback, the feedback processing unit 235 outputs the obtained feedback information to the output processing unit 237.

[0040] The items to be entered in the feedback differ depending on the content of the answer. When a measure is provided as an answer, the feedback information is sent to the advisor MR after being given, for example, a design of a thank you card (thanks card) and converted into a portable document format (PDF). In this case, the items to be entered in the feedback are, for example, a review, multiple choice items, and comments as required input items, and a detailed review and comments as optional input items. The required review is an item for evaluating the advisor MR's overall response score and the helpfulness of the advice, etc., with a score (for example, a maximum of 5 points). The required multiple choice items are items for answering by selecting yes or no whether the advice was put into practice, whether the advice was effective, etc. The required comments are items for freely entering how the advice was put into practice, what the results of the practice were, and thanks to the cutting-edge specialist who gave the advice. The optional detailed review is an item for evaluating the partial evaluations that make up the overall score with a score (for example, a maximum of 5 points), and for example, the speed of the response to the inquiry, the clarity of the response, and the politeness of the communication between MRs are evaluated. The optional comment section is an item for freely entering messages to the MR or the cutting-edge specialist, such as thanks to the MR, additional questions, etc. The evaluation by score may be expressed by the number of marks, such as stars.

[0041] If a study session is held as a response, the feedback information is, for example, converted to PDF as a result of tallying up responses from multiple participants and then transmitted to the advisor MR. In this case, the items to be entered in the feedback are, for example, a review, multiple choice items, and comments as required input items, and a detailed review and comments as optional input items. The required review is an item for evaluating the overall satisfaction score of the study session with a score (for example, a maximum of 5 points). The required multiple choice items are items for selecting and answering whether the study session was useful for one's own work, whether the knowledge gained at the study session is likely to be applied to work, etc. The required comment is an item for freely entering impressions, questions to the lecturer, etc. The optional detailed review is an item for evaluating the partial evaluations that make up the overall score with a score (for example, a maximum of 5 points), and for example, the difficulty level, the speed of speaking, whether the study session was too long, etc. are evaluated. The optional comment is an item for freely entering the theme expected when the next study session is held, etc. Note that the score evaluation may be expressed, for example, by the number of marks such as stars.

[0042] (3-6) Qualification Verification Section 236 The qualification confirmation unit 236 has a function of confirming qualifications. The qualification confirmation is to confirm whether the general MR and the advisor MR have appropriate qualifications as an MR. For example, the qualification confirmation unit 236 periodically confirms whether the information registered for the general MR and the advisor MR as a medical salesperson is up to date (i.e., whether a change is required). At this time, the qualification confirmation unit 236 transmits a registration content confirmation notification from the communication unit 210 to the medical salesperson terminals 10a and 10b at a predetermined timing (for example, every six months, i.e., twice a year). As a result, the qualification confirmation unit 236 makes the general MR and the advisor MR confirm whether or not changes are required for the personal attributes, the products handled, and the destinations of their own registered medical salesperson information. If any items need to be changed as a result of this confirmation, the general MR and the advisor MR update the items.

[0043] (3-7) Output processing unit 237 The output processing unit 237 has a function of controlling the output of various information. The output processing unit 237 transmits (outputs) the answer information acquired by the answer processing unit 233 from the communication unit 210 to the medical business operator terminal 10a of the general MR. Moreover, the output processing unit 237 transmits (outputs) the feedback information acquired by the feedback processing unit 235 from the communication unit 210 to the medical business operator terminal 10b of the advisor MR.

[0044] <3. Processing flow> The functional configuration of the medical information sharing server 20 according to this embodiment has been described above with reference to Fig. 2. Next, the flow of processing in the medical information sharing system 1 according to this embodiment will be described with reference to Figs. 3 to 8.

[0045] (1) Overview of the processing flow in the medical information sharing system An overview of the process flow in the medical information sharing system 1 will be described with reference to Fig. 3. Fig. 3 is a sequence diagram showing an example of the process flow in the medical information sharing system 1 according to this embodiment.

[0046] As shown in FIG. 3, first, information is exchanged between a general doctor and a general MR (step S101). After the information exchange, the general MR makes an inquiry to the medical information sharing system 1 (step S102). The medical information sharing system 1 checks whether or not it is possible to reply to the inquiry from the general MR (step S103). If a reply is possible (step S103 / YES), the medical information sharing system 1 responds to the general MR (step S104). On the other hand, if the advisor MR is not able to reply (step S103 / NO), the medical information sharing system 1 requests the advisor MR to reply (step S105).

[0047] When the advisor MR receives the response request from the medical information sharing system 1, the advisor MR exchanges information with the most advanced medical specialist (step S106). After the information exchange, the advisor MR communicates the answer obtained through the information exchange with the cutting-edge specialist to the general MR via the medical information sharing system 1 (step S107).

[0048] The general MR who receives the reply from the advisor MR exchanges information with the general doctor (step S108). After the information exchange, the general MR communicates the feedback obtained through the information exchange with the general doctor to the advisor MR via the medical information sharing system 1 (step S109).

[0049] The advisor MR who has received the feedback from the general MR exchanges information with the cutting-edge specialist and conveys the feedback from the general MR (step S110). If a reward for the answer is set, the general MR pays the reward to the advisor MR (step S111).

[0050] (2) Registration process flow in medical information sharing system 1 The flow of registration processing in the medical information sharing system 1 will be described with reference to Fig. 4. Fig. 4 is a sequence diagram showing an example of the flow of registration processing in the medical information sharing system 1 according to this embodiment.

[0051] As shown in FIG. 4, first, medical staff information is registered in advance in the medical staff information storage unit 221 of the medical information sharing server 20 (step S201).

[0052] A general MR who uses the medical information sharing system 1 performs a user registration operation from his / her own medical business operator terminal 10a (step S202). By the user registration operation, medical business operator information of the general MR is transmitted from the medical business operator terminal 10a to the medical information sharing server 20 (step S203). The registration processing unit 231 of the medical information sharing server 20 registers the medical business operator information of the general MR received by the communication unit 210 from the medical business operator terminal 10a in the medical business operator information storage unit 222 (step S204).

[0053] Similarly, an advisor MR who uses the medical information sharing system 1 performs a user registration operation from his / her own medical business operator terminal 10b (step S205). By the user registration operation, the medical business provider information of the advisor MR is transmitted from the medical business provider terminal 10b to the medical information sharing server 20 (step S206). The registration processing unit 231 of the medical information sharing server 20 registers the medical business operator information of the advisor MR received by the communication unit 210 from the medical business operator terminal 10b in the medical business operator information storage unit 222 (step S207).

[0054] (3) Processing flow when a response exists A process flow when a response exists in the medical information sharing server 20 will be described with reference to Fig. 5. Fig. 5 is a sequence diagram showing an example of a process flow when a response exists in the medical information sharing server 20 according to this embodiment.

[0055] As shown in FIG. 5, first, a general MR who wishes to make an inquiry by exchanging information with a general doctor performs an inquiry operation from his / her own medical business operator terminal 10a (step S301). In response to the inquiry operation, inquiry information is transmitted from the medical business operator terminal 10a to the medical information sharing server 20 (step S302).

[0056] The inquiry processor 232 of the medical information sharing server 20 accepts the input of the inquiry information received by the communication unit 210 from the medical business operator terminal 10a (step S303). When the inquiry processing unit 232 accepts input of inquiry information, the answer processing unit 233 searches the answer information storage unit 224 and attempts to acquire answer information indicating the content of the answer corresponding to the content of the inquiry indicated by the inquiry information (step S304). If the answer information corresponding to the inquiry is found in the answer information storage unit 224 (step S305 / YES), the process proceeds to step S306. On the other hand, if the answer information corresponding to the inquiry is not found in the answer information storage unit 224 (step S305 / NO), the process proceeds from the connector A to step S310 in FIG.

[0057] When the process proceeds to step S306, the answer processing unit 233 acquires the answer information found by the search from the answer information storage unit 224 (step S306). After acquisition, the output processing unit 237 of the medical information sharing server 20 transmits the response information acquired by the response processing unit 233 to the medical business operator terminal 10a via the communication unit 210 (step S307).

[0058] The general MR checks the response to the inquiry on the medical business operator terminal 10a (step S308). Thereafter, the general MR communicates the answer to the inquiry through information exchange with the general doctor (step S309).

[0059] (4) Processing flow when there is no answer A process flow when there is no answer in the medical information sharing server 20 will be described with reference to Fig. 6. Fig. 6 is a sequence diagram showing an example of a process flow when there is no answer in the medical information sharing server 20 according to this embodiment.

[0060] 6, when the process proceeds from step S305 in FIG. 5 to step S310, the selection unit 234 of the medical information sharing server 20 performs a selection process (step S310). In this selection process, the selection unit 234 selects a cutting-edge specialist who can respond to the inquiry, and selects an advisor MR who obtains the response from the selected cutting-edge specialist. After the selection, the response processing unit 233 transmits a response acquisition request to the medical business operator terminal 10b of the advisor MR selected by the selection unit 234 via the communication unit 210 (step S311).

[0061] The advisor MR checks the request contents indicated in the answer acquisition request on the medical business operator terminal 10b (step S312). After the confirmation, the advisor MR obtains a response to the inquiry by exchanging information with the relevant cutting-edge specialist (step S313). After obtaining the information, the advisor MR performs a reply operation from the medical business operator terminal 10b that the advisor MR owns (step S314). By the reply operation, reply information is transmitted from the medical business provider terminal 10b to the medical information sharing server 20 (step S315).

[0062] The response processing unit 233 of the medical information sharing server 20 acquires the response information received by the communication unit 210 from the medical business provider terminal 10b (step S316). The answer processing unit 233 registers the acquired answer information in the answer information storage unit 224 (step S317). After the registration, the output processing unit 237 transmits the response information acquired by the response processing unit 233 to the medical business operator terminal 10b via the communication unit 210 (step S318).

[0063] The general MR checks the response to the inquiry on the medical business operator terminal 10a (step S319). Thereafter, the general MR communicates the answer to the inquiry through information exchange with the general doctor (step S320).

[0064] (5) Feedback processing flow in the medical information sharing system The flow of feedback processing in the medical information sharing system 1 will be described with reference to Fig. 7. Fig. 7 is a sequence diagram showing an example of the flow of feedback processing in the medical information sharing system 1 according to this embodiment.

[0065] As shown in FIG. 7, first, after confirming the answer to the inquiry, the general MR performs a feedback operation from his / her own medical business operator terminal 10a (step S401). By the feedback operation, feedback information is transmitted from the medical business provider terminal 10a to the medical information sharing server 20 (step S402).

[0066] The feedback processor 235 of the medical information sharing server 20 acquires the feedback information received by the communication unit 210 from the medical business provider terminal 10a (step S403). After obtaining the feedback information, the feedback processor 235 transmits the feedback information in PDF format to the medical business operator terminal 10b via the communication unit 210 (step S404).

[0067] The advisor MR checks the content of the feedback to the answer on the medical business operator terminal 10b (step S405). Thereafter, the advisor MR communicates the contents of the feedback to the answer by exchanging information with the cutting-edge specialist (step S406).

[0068] (6) Flow of registration information update processing in the medical information sharing system The flow of the registration information update process in the medical information sharing system 1 will be described with reference to Fig. 8. Fig. 8 is a sequence diagram showing an example of the flow of the registration information update process in the medical information sharing system 1 according to this embodiment.

[0069] 8, first, the qualification confirmation unit 236 of the medical information sharing server 20 confirms whether it is a predetermined timing or not (step S501). If it is the predetermined timing (step S501 / YES), the process proceeds to step S502. On the other hand, if it is not the predetermined timing (step S501 / NO), the process returns to before step S501. When the process proceeds to step S502, the qualification verification unit 236 transmits a registration content verification notification to the medical business operator terminals 10a and 10b via the communication unit 210 (step S502).

[0070] The general MR and the advisor MR confirm the notification contents on their respective medical business operator terminals 10 (step S503). After the confirmation, the general MR and the advisor MR confirm whether or not their own registered information needs to be updated (step S504). If an update is necessary (step S504 / YES), the general MR and the advisor MR perform an update operation from their respective medical business operator terminals 10 (step S505). On the other hand, if an update is not necessary (step S504 / NO), the general MR and the advisor MR end the process without doing anything. By the update operation, the updated medical practitioner information is transmitted from the medical practitioner terminals 10a and 10b to the medical information sharing server 20 (step S506).

[0071] The qualification verification unit 236 of the medical information sharing server 20 updates the medical provider information stored in the medical provider information storage unit 222 based on the medical provider information received by the communication unit 210 from the medical provider terminals 10a and 10b (step S507).

[0072] As described above, the medical information sharing system 1 of this embodiment includes an inquiry processing unit 232 that accepts input of inquiry information indicating the content of an inquiry from a general doctor, which is input from a medical sales representative terminal 10a (the terminal of the first medical sales representative) by a general MR (first medical sales representative) who conducts sales activities to a general doctor (first medical professional), a response processing unit 233 that acquires response information indicating the content of the response from the cutting-edge specialist to the inquiry, which is acquired from a cutting-edge specialist (second medical professional) different from the general doctor by an advisor MR (second medical sales representative) different from the general MR and input by the advisor MR from the medical sales representative terminal 10b (the terminal of the second medical sales representative), and an output processing unit 237 that outputs the acquired response information to the medical sales representative terminal 10a.

[0073] With this configuration, when a medical worker in a rural area communicates the necessary information to the local medical salesperson in charge, the local medical salesperson can obtain the necessary information from the medical worker in the city via the medical salesperson in the city. This allows even a medical worker in a rural area to obtain the latest information and know-how possessed by the medical workers in the city. Furthermore, the medical salesperson in the city can use the information (contents of inquiries) obtained from the medical salesperson in a rural area as an opportunity to communicate with the medical worker in the city. The medical salesperson in a rural area can use the information (contents of responses to inquiries) obtained from the medical salesperson in the city as an opportunity to communicate with the medical worker in a rural area. Therefore, the medical information sharing system 1 according to this embodiment makes it possible to reduce the medical information gap between medical professionals and facilitate communication between medical business operators and medical professionals.

[0074] <4. Modifications> The above describes the embodiment. Next, modified examples of the above embodiment will be described. Each modified example described below may be applied to the embodiment alone or in combination. Each modified example may be applied in place of the configuration described in the embodiment, or may be applied in addition to the configuration described in the embodiment.

[0075] In the above-described embodiment, the medical information sharing server 20 may be configured to automatically request an appointment with a cutting-edge specialist selected by the selection unit 234 of the medical information sharing server 20, or an advisor MR similarly selected may manually request an appointment.

[0076] In the above-described embodiment, the content of the response to an inquiry from a general physician may be a response that is in line with the content of the inquiry for which the response was requested, or may be original information from a cutting-edge specialist.

[0077] The above describes the modified embodiment of the present invention. In addition, the medical information sharing system 1 and the medical information sharing server 20 in the above-mentioned embodiment may be partly or entirely realized by a computer. In that case, a program for realizing this function may be recorded in a computer-readable recording medium, and the program recorded in the recording medium may be read into a computer system and executed to realize the function. In addition, the term "computer system" as used herein includes hardware such as an OS and peripheral devices. In addition, the term "computer-readable recording medium" refers to a portable medium such as a flexible disk, an optical magnetic disk, a ROM, a CD-ROM, and a storage device such as a hard disk built into a computer system. Furthermore, the term "computer-readable recording medium" may include a medium that dynamically holds a program for a short period of time, such as a communication line when a program is transmitted via a network such as the Internet or a communication line such as a telephone line, and a medium that holds a program for a certain period of time, such as a volatile memory inside a computer system that is a server or client in that case. In addition, the above-mentioned program may be a program for realizing part of the above-mentioned function, or may be a program that can realize the above-mentioned function in combination with a program already recorded in the computer system, or may be a program that is realized using a programmable logic device such as an FPGA (Field Programmable Gate Array).

[0078] Although the embodiment of the present invention has been described in detail above with reference to the drawings, the specific configuration is not limited to the above, and various design changes, etc. are possible within the scope that does not deviate from the gist of the present invention. [Explanation of symbols]

[0079] 1... medical information sharing system, 10 (10a, 10b)... medical business operator terminal, 20... medical information sharing server, 210... communication unit, 220... storage unit, 221... medical worker information storage unit, 222... medical business operator information storage unit, 223... inquiry information storage unit, 224... response information storage unit, 230... control unit, 231... registration processing unit, 232... inquiry processing unit, 233... response processing unit, 234... selection unit, 235... feedback processing unit, 236... qualification confirmation unit, 237... output processing unit, NW... network

Claims

1. an inquiry processing unit that receives an input of inquiry information indicating the content of an inquiry from a first medical worker, the inquiry information being input from a terminal of the first medical worker by a first medical salesperson who is conducting sales activities with the first medical worker; a response processing unit that acquires response information indicating the content of a response from the second medical worker to the inquiry, the response information being acquired from a second medical worker different from the first medical worker by a second medical worker different from the first medical worker and input by the second medical worker from a terminal of the second medical worker; an output processing unit that outputs the acquired answer information to a terminal of the first medical sales representative; A medical information sharing system equipped with:

2. a selection unit that selects the second medical worker according to the content of the inquiry and selects the second medical salesperson corresponding to the selected second medical worker; Further equipped with The response processing unit requests the selected second medical salesperson to obtain the response to the inquiry from the selected second medical worker. The medical information sharing system according to claim 1 .

3. The selection unit selects, as the second medical worker, a medical worker having a specialty corresponding to the field of the inquiry from among the medical workers to be selected based on medical worker information indicating information on the medical worker to be selected as the second medical worker. The medical information sharing system according to claim 2.

4. The selection unit selects, as the second medical salesperson, a medical salesperson who has a close relationship with the selected second medical worker from among the medical salespersons to be selected based on medical salesperson information indicating information on the medical salesperson to be selected as the second medical salesperson. The medical information sharing system according to claim 2 or 3.

5. an answer information storage unit that stores the answer information acquired by the answer processing unit; Further equipped with When the inquiry processing unit accepts input of the inquiry information, the response processing unit acquires, from the response information storage unit, the response information indicating the content of the response corresponding to the content of the inquiry indicated by the inquiry information, and when the response information cannot be acquired from the response information storage unit, requests the selected second medical worker to acquire the response. The medical information sharing system according to claim 2.

6. a feedback processing unit that acquires feedback information indicating the content of feedback from the first medical worker in response to the answer, the feedback information being acquired from the first medical worker by the first medical salesperson and input by the first medical salesperson through a terminal of the first medical salesperson; Further equipped with The output processing unit outputs the acquired feedback information to a terminal of the second medical salesperson. The medical information sharing system according to claim 1 .

7. a qualification verification unit that periodically verifies whether the medical practitioner information registered with the first medical practitioner and the second medical practitioner is up to date; The medical information sharing system according to claim 1 , further comprising:

8. an inquiry processing step of accepting an input of inquiry information indicating the content of an inquiry from a first medical worker, the inquiry information being input from a terminal of the first medical worker by a first medical salesperson who is conducting sales activities with the first medical worker; a response processing step of acquiring response information indicating the content of a response from the second medical worker to the inquiry, the response information being acquired from a second medical worker different from the first medical worker by a second medical worker different from the first medical worker and input by the second medical worker from a terminal of the second medical worker; an output process step of outputting the acquired answer information to a terminal of the first medical salesperson; A computer-implemented method for sharing medical information comprising:

9. Computer, an inquiry processing means for receiving an input of inquiry information indicating the content of an inquiry from a first medical worker, the inquiry information being input from a terminal of the first medical worker by a first medical salesperson who is conducting sales activities with the first medical worker; a response processing means for acquiring response information indicating the content of a response from the second medical worker to the inquiry, the response information being acquired from a second medical worker different from the first medical worker by a second medical worker different from the first medical worker and input by the second medical worker from a terminal of the second medical worker; an output processing means for outputting the acquired answer information to a terminal of the first medical salesperson; A program to function as a

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