System

Abstract

To provide a terminal device for a shop which allows situations of customers who are visiting a virtual shop on a network to be easily grasped in an actual shop.SOLUTION: A terminal device for a shop 1 is used by a shop worker in an actual shop, and includes means for displaying the usage situation of a client who is accessing a website which provides a service of offering a client items dealt with in an actual shop via a network N.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a store terminal device, a work support program, and an information processing device. [Background technology]

[0002] The following Patent Document 1 discloses a system that sells products sold at convenience stores etc. over a network. This Patent Document 1 describes that when an order is received from a customer, a store attendant takes the ordered product from a display shelf in the store and delivers the product to the customer at the specified address. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2002-366623 A Summary of the Invention [Problem to be solved by the invention]

[0004] Incidentally, if a store clerk decides to stock products ordered over the network in the store, the clerk will not only have to deal with customers who visit the physical store, but also with the task of stocking the products ordered over the network.

[0005] However, while it is relatively easy for a real store to grasp the status of a customer who visits the real store, it is difficult for the real store to grasp the status of a customer who visits a virtual store on a network, and therefore there is a risk of delays in the work of store clerks regarding products ordered on the network.

[0006] The present invention has been made to solve the above-mentioned problems, and one of its objectives is to provide a store terminal device, a work support program, and an information processing device that make it easier for a physical store to grasp the situation of customers visiting a virtual store on a network. [Means for solving the problem]

[0007] A store terminal device according to one embodiment of the present invention is a store terminal device used by a sales clerk at a physical store, and is equipped with a means for displaying the usage status of customers accessing via a network a website that provides a service of delivering products handled at the physical store to customers.

[0008] Another aspect of the work support program of the present invention causes a computer in a store terminal device used by a sales clerk at a physical store to function as a means for displaying the usage status of customers accessing via a network a website that provides a service of delivering products available at the physical store to customers.

[0009] An information processing device according to another aspect of the present invention includes a means for providing a store terminal device used by a sales clerk at a physical store with a usage status of customers accessing via a network a website that provides a service of delivering products available at the physical store to customers.

[0010] According to these aspects, a salesperson at a brick-and-mortar store can check the usage status of customers who are accessing a website that provides the above-mentioned service on a store terminal device.

[0011] In the above aspect, the usage status may include the number of customers visiting a virtual store on the network that corresponds to the physical store.

[0012] According to this aspect, a salesperson at a real store can check the number of customers visiting a virtual store corresponding to the real store on the store terminal device.

[0013] In the above aspect, the usage status may include the number of customers who have placed items in a shopping cart among those who have visited a virtual store on a network corresponding to a real store.

[0014] According to this aspect, a salesperson at a physical store can check on a store terminal device the number of customers visiting a virtual store corresponding to the physical store who have added items to their shopping carts.

[0015] In the above aspect, the usage status may include a situation in which a virtual store corresponding to a physical store has stopped accepting orders via a network, and customers are unable to order products.

[0016] According to this embodiment, a store clerk at a real store can confirm on a store terminal device that the acceptance of orders is currently suspended at a virtual store corresponding to the real store.

[0017] In the above aspect, the display means may display the usage status on a standby screen.

[0018] According to this aspect, even while waiting for work to occur, a store clerk at a physical store can check the usage status of customers visiting a virtual store corresponding to the physical store on the standby screen of the store terminal device.

[0019] In the above aspect, the display means may further display a work confirmation screen for confirming work to be done at the actual store that is generated as a result of an order to a virtual store on the network that corresponds to the actual store.

[0020] According to this aspect, a store clerk at the physical store can confirm the work that is generated at the physical store in response to an order to a virtual store corresponding to the physical store on a work confirmation screen of the store terminal device.

[0021] In the above aspect, the display means may display the tasks to be done in the physical store by distinguishing them according to the content of the tasks.

[0022] According to this aspect, a store clerk at a physical store can check the work that occurs at the physical store in response to an order to a virtual store corresponding to the physical store on a work confirmation screen that displays the work separately according to its content.

[0023] In the above aspect, the work content may include at least one of the following: gathering and storing the ordered items, requesting delivery from a delivery person, evaluating the delivery person, or responding to cancellation of the items.

[0024] According to this aspect, a store clerk at a physical store can check the work that occurs at the physical store in response to an order to a virtual store corresponding to the physical store on a work confirmation screen that displays the work separately as at least one of the following: work to gather and store the ordered items, work to request delivery from a delivery person, work to evaluate the delivery person, or work to cancel the item. Effect of the Invention

[0025] According to the present invention, it is possible to provide a store terminal device, a work assistance program, and an information processing device that make it easier for a physical store to grasp the situation of customers visiting a virtual store on a network. [Brief description of the drawings]

[0026] [Figure 1] FIG. 1 is a diagram illustrating a system configuration including a store terminal device according to an embodiment. [Diagram 2] FIG. 2 is a diagram illustrating a configuration of a store terminal device. [Diagram 3] 13 is an example of a screen displayed on a store terminal device. [Figure 4] 4(A) to 4(C) are examples of some of the screens displayed on the store terminal device of FIG. [Diagram 5] 13 is an example of a screen displayed on a store terminal device. [Figure 6] 13 is an example of a screen displayed on a store terminal device. [Figure 7] 13 is an example of a screen displayed on a store terminal device. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0027] Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings. Note that the same elements are given the same reference numerals and duplicated explanations will be omitted.

[0028] [Store terminal device overview] A system including a store terminal device 1 according to an embodiment will be described with reference to Fig. 1. In this embodiment, as an example, a case will be described in which each convenience store is provided with one or more store terminal devices 1. As the store terminal device 1, for example, a smartphone or a tablet terminal can be used.

[0029] The store terminal device 1 is a terminal device used by a store clerk when performing work in a physical store from when a product handled in the physical store is ordered over a network (electronic commerce) to when it is delivered to a customer. Work performed in a physical store includes, for example, work related to products ordered over a network. Examples of this work include the work of collecting and storing the ordered products, the work of requesting delivery personnel to deliver the products, the work of evaluating the delivery personnel, the work of handling cancellations of products, and the like.

[0030] The store terminal device 1 installs a work support application (hereinafter, also referred to as a "work support app") for supporting work in a brick-and-mortar store. The store terminal device 1 supports the work that a store clerk should do in the brick-and-mortar store while exchanging data with the server device 2 using various screens displayed by executing the work support app.

[0031] The store terminal device 1 obtains various information required for store clerks to work in a physical store, such as the status of customers on the network, the status of product orders, and the status of product delivery, from a server device 2 connectable via a network N.

[0032] The present invention can also be applied to a case where a work support application is not installed in the store terminal device 1. In this case, it is preferable to support the work that a store clerk should do in a physical store by exchanging data between the store terminal device 1 and the server device 2 using various screens displayed on the store terminal device 1 by connecting the store terminal device 1 to a specified site of the server device (information processing device) 2, for example.

[0033] Here, the store terminal device 1 is one of the devices that make up a store system established in each physical store. In addition to the store terminal device 1, the store system includes, for example, store devices such as personal computers and POS (Point Of Sales) registers. The devices included in the store system can be added or removed as appropriate according to the operation mode of the store. Each device that makes up the store system is connectable to a server device 2 via a network N and is configured to be able to communicate with each other.

[0034] The server device 2 is configured, for example, by a computer including a processor and memory with high computing power, and executes a predetermined server program on the computer to realize the server function. Here, the computer constituting the server device 2 does not necessarily have to be one, and may be configured by multiple computers provided in a distributed manner according to roles, etc.

[0035] The server device 2 provides, for example, a service (hereinafter also referred to as a "delivery service") of delivering products available at a physical store to customers who have accessed a specific site (website). Customers can use this delivery service, for example, as follows.

[0036] A customer operates a terminal device such as a smartphone to access a specific site of the server device 2 via the network, and for example, selects a desired physical store from among physical stores around the customer's current location as a virtual store on the network, thereby visiting (entering) the virtual store corresponding to the desired physical store. The customer selects a desired product from among the products handled at the selected physical store and places an order. The product ordered by the customer is secured at the selected physical store and delivered to the delivery address specified by the customer.

[0037] The network N includes a communication network capable of transmitting and receiving information between the server device 2 and each device of the store system. The network N may be, for example, the Internet, a LAN, a dedicated line, a telephone line, an in-house network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, or a combination thereof, and may be either wired or wireless.

[0038] [Configuration of store terminal device] As shown in FIG. 2, the store terminal device 1 includes, for example, a processor 11, a storage device 12, a communication unit 13, an image capture unit 14, and a display unit 15.

[0039] The processor 11 is, for example, a CPU (Central Processing Unit) or an MPU (Micro Processing Unit), etc. The processor 11 functions as a control unit 111 that realizes various functions of the store terminal device 1 by executing a program 121 stored in the storage device 12.

[0040] The storage device 12 is, for example, a computer-readable recording medium such as a semiconductor memory or a disk drive. For example, a program 121 and various data are stored in the storage device 12. The program 121 includes a task assistance application.

[0041] The communication unit 13 is an interface that connects to the network N and communicates with other devices on the network N.

[0042] The photographing unit 14 is a camera that includes a lens and an image sensor (image pickup element), and converts the light of a subject received by the lens into an electrical signal (digital image data).

[0043] The display unit 15 is, for example, a display having a touch panel, and displays images, screens, etc., as well as images of a subject captured by the photographing unit 14. The display unit 15 also functions as an input unit that accepts inputs such as operational instructions from a store clerk.

[0044] [Store terminal functions] Of the functions realized by the store terminal device 1 executing the work support app, in this embodiment, (1) the function of displaying the status of a virtual store on the network, and (2) the function of displaying the work that store clerks need to do in a physical store will be described below in order.

[0045] (1) A function to display the status of virtual stores on the network This function selects the actual store to which the salesperson belongs as a virtual store on the network and displays the usage status of customers who use the delivery service.

[0046] The customer usage status may include, for example, the number of customers who have selected the actual store to which the salesperson belongs as a virtual store on the network, and the number of selected customers who have put products into their shopping carts. In addition, the customer usage status may also include a state in which the actual store to which the salesperson belongs has stopped accepting orders via the network and customers are unable to order products (hereinafter, also referred to as an "order suspension state").

[0047] The customer's usage status can be displayed, for example, on a standby screen. The standby screen may be a screen that is displayed when the store terminal device 1 running the work support app is waiting for work, and may be called a standby screen or a home screen. When a product is ordered while the standby screen is displayed, a reception sound may be generated and a screen on which the order details can be confirmed may be displayed.

[0048] An example of the standby screen will be described with reference to Fig. 3. The standby screen 3a in Fig. 3 includes, for example, a display field 3c that displays the number of customers visiting the virtual store corresponding to the store clerk (hereinafter, also referred to as "visitor count"), and a display field 3b that displays a human-shaped icon corresponding to the visitor count. In Fig. 3, since the number of visitors is three, three human-shaped icons are displayed in the display field 3b.

[0049] When the number of visitors is zero, no human icon is displayed in display field 3b, as shown in Fig. 4(A). When the number of visitors is one, one human icon is displayed in display field 3b, as shown in Fig. 4(B), and when the number of visitors is two, two human icons are displayed in display field 3b, as shown in Fig. 4(C). This allows the store clerk to know how many customers have visited the virtual store.

[0050] If the number of customers is large, the number of icons displayed may be reduced by, for example, displaying icons for groups of 5 or 10. When a customer leaves the virtual store, the human icon in display field 3b and the number of customers in display field 3c are reduced by the number of customers who have left. This allows the store clerk to know that a customer has left the virtual store.

[0051] Of the three icons displayed in display field 3b in Fig. 3, the center icon is holding a shopping basket in its left hand. This shopping basket is a mark that is displayed when a customer adds products to the shopping cart in the virtual store. This allows the store clerk to know that the customer is about to place an order in the virtual store.

[0052] In the example of Fig. 3, out of three customers who have visited the virtual store, one customer shown in the middle has put an item into the shopping cart. In this case, the fact that only one customer has put an item into the shopping cart may be further displayed in the display field 3c.

[0053] FIG. 5 shows another example of the standby screen. FIG. 5 shows an example of a standby screen 5a that is displayed when the virtual store is in an order suspension state. The standby screen 5a includes a display field 5b that displays that the order suspension state is in effect. In this display field 5b, for example, the words "order suspension" are displayed, which indicates that the virtual store corresponding to the store clerk is currently in a state where it has suspended accepting orders, and a mark indicating that "order suspension" is in effect. In addition, the words "until 19:30" are displayed in the display field 5b as the scheduled time when the order suspension state will be lifted.

[0054] (2) A function that displays the tasks that store associates need to complete in-store This function allows store clerks to check the tasks that need to be done at the actual store that corresponds to their own physical store, which arise in response to an order placed to the virtual store.

[0055] Tasks to be done in a physical store may include, for example, gathering and storing ordered items, requesting delivery personnel to deliver the items, handling cancellations of items, and evaluating delivery personnel.

[0056] 6 shows an example of a work confirmation screen 6a for confirming work to be done at a physical store. This work confirmation screen 6a illustratively displays a display area 6b that displays orders that are waiting for the work of collecting and storing products, a display area 6c that displays orders that are waiting for delivery by a delivery person, a display area 6d that displays orders that are waiting for cancellation, and a display area 6e that displays orders that are waiting for evaluation of the delivery person.

[0057] It is preferable that each of the display areas 6b, 6c, 6d, and 6e displays information for identifying the work content, such as an order number, a delivery person number, etc. Also, when each of the display areas 6b, 6c, 6d, and 6e is selected by a tap operation or the like, a detailed screen of the work content corresponding to the order may be displayed.

[0058] In each of the display areas 6b, 6c, 6d, and 6e, when there are multiple orders to be worked on, the orders may be displayed overlapping each other with a slight shift, for example, so that the older orders are displayed at the top. In this case, the display area of ​​the order displayed at the top may be slid by a swipe operation or the like, so that the orders displayed below it can be checked in sequence.

[0059] Another example of the work confirmation screen is shown in Fig. 7. Fig. 7 is an example of the work confirmation screen 7a that is displayed when there is no order to be worked on. This work confirmation screen 7a does not display the order to be worked on.

[0060] [Effects of the embodiment] As described above, according to the store terminal device 1 of the embodiment, a store clerk at a physical store can check on the standby screens 3a, 5a the usage status of customers who are accessing a specific site that provides a delivery service and who have selected the virtual store corresponding to the physical store to which the clerk belongs and are using the delivery service.

[0061] Specifically, a store clerk at a physical store can select a virtual store corresponding to the physical store and check on the standby screen 3a the number of customers using the delivery service and the number of customers who have added items to their shopping carts, and can also check on the standby screen 5a that the virtual store corresponding to the physical store is currently not accepting orders.

[0062] As a result, the store terminal device 1 according to the embodiment makes it easier for a real store to grasp the status of a customer visiting a virtual store on a network.

[0063] In addition, according to the store terminal device 1 of the embodiment, the work at the physical store that occurs as a result of an order to the virtual store corresponding to the physical store to which the store clerk belongs can be confirmed on the work confirmation screen 6a, which displays the work separately according to its content.

[0064] Specifically, a store clerk at the physical store can check the work that occurs at the physical store in response to an order to a virtual store corresponding to the physical store on a work confirmation screen 6a, which displays the work divided into at least one of the following: work to gather and store the ordered items, work to request delivery from a delivery person, work to evaluate the delivery person, or work to cancel the item.

[0065] It should be noted that the present invention is not limited to the above-described embodiment, and can be embodied in various other forms without departing from the scope of the present invention. Therefore, the above-described embodiment is merely illustrative in all respects and should not be interpreted as being restrictive. [Explanation of symbols]

[0066] 1...store terminal device, 2...server device, 11...processor, 12...storage device, 13...communication section, 14...photographing section, 15...display section, 111...control section, 121...program, N...network

Claims

1. A store terminal device used by a store clerk in a physical store, A means for displaying the usage status of customers who access via a network a website that provides a service for delivering products handled at a brick-and-mortar store to customers; A store terminal device comprising:

2. The usage status includes the number of customers visiting a virtual store on the network corresponding to a real store.

2. The store terminal device according to claim 1.

3. The usage status includes the number of customers who have placed products in a shopping cart among customers who have visited a virtual store on a network corresponding to a real store.

2. The store terminal device according to claim 1.

4. The usage status includes a situation in which a virtual store corresponding to a real store stops accepting orders via a network, and customers are unable to order the product.

2. The store terminal device according to claim 1.

5. The display means displays the usage status on a standby screen.

2. The store terminal device according to claim 1.

6. The display means further displays a work confirmation screen for confirming work to be done at the actual store, which is generated by placing an order to a virtual store on the network corresponding to the actual store.

2. The store terminal device according to claim 1.

7. The display means displays the work to be done at the brick-and-mortar store by distinguishing the work content.

7. The store terminal device according to claim 6.

8. The content of the work includes at least one of the following: collecting and storing the ordered products, requesting delivery from a delivery person, evaluating the delivery person, or handling cancellation of the product.

8. The store terminal device according to claim 7.

9. A computer in a store terminal device used by a store clerk in a real store, A means for displaying the usage status of customers who access via a network a website that provides a service for delivering products handled at a brick-and-mortar store to customers; A work support program that functions as a

10. A means for providing, to a store terminal device used by a salesperson at a brick-and-mortar store, a usage status of customers who are accessing, via a network, a website that provides a service of delivering products handled at the brick-and-mortar store to customers; An information processing device comprising:

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