Store terminal device, method, program and information processing device

Abstract

To provide a store terminal device capable of efficiently delivering a commodity ordered on a network to a delivery staff in an actual store.SOLUTION: A store terminal device 1 is a store terminal device 1 used by a staff in an actual store, and includes the means of: calling a delivery staff who delivers a commodity ordered by a customer through a network N from among commodities handled in the actual store; displaying a plurality of different storage places in a selectable manner; and registering one or more storage places selected from among the storage places displayed in the selectable manner as a commodity storage place to which the delivery staff is requested to perform delivery.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a store terminal device, a method, a program, and an information processing device. [Background technology]

[0002] The following Patent Document 1 discloses a method for smoothly delivering products ordered on an EC site. In this method, of the actual stores that handle the products ordered on the EC site, the store that is closest to the delivery destination specified by the user is identified as the delivery store, and the product is delivered from that delivery store to the user's delivery destination. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2019-200753 A Summary of the Invention [Problem to be solved by the invention]

[0004] Incidentally, in the method of Patent Document 1, when an item ordered on an EC site is delivered at a physical store, the ordered item is collected at the physical store and then handed over to a delivery person.

[0005] However, Patent Document 1 does not describe the process of collecting the ordered items at the physical store and handing them over to the delivery person, which may result in delays in handing the items over to the delivery person.

[0006] The present invention has been made to solve the above-mentioned problems, and one of its objectives is to provide a store terminal device, method, program, and information processing device that can efficiently deliver products ordered over a network to a delivery person at a physical store. [Means for solving the problem]

[0007] A store terminal device according to one embodiment of the present invention is a store terminal device used by a sales clerk at a physical store, and includes: means for calling a delivery person who will deliver products ordered by a customer via a network from among products handled at the physical store; means for displaying a plurality of different storage locations as selectable; and means for registering one or more storage locations selected from the selectable displayed storage locations as storage locations for products to be delivered by the delivery person.

[0008] A method according to another aspect of the present invention is a method executed by a processor of a store terminal device used by a sales clerk at a physical store, and includes the steps of calling a delivery person to deliver products ordered by a customer via a network from products available at the physical store, displaying a plurality of different storage locations as selectable, and registering one or more storage locations selected from the selectable displayed storage locations as storage locations for the products to be delivered by the delivery person.

[0009] A program relating to another aspect of the present invention causes a computer in a store terminal device used by a sales clerk at a physical store to function as a means for calling a delivery person who will deliver products ordered by a customer via a network from among the products handled at the physical store, a means for displaying a plurality of different storage locations as selectable, and a means for registering one or more storage locations selected from the selectable displayed storage locations as storage locations for the products to be delivered by the delivery person.

[0010] An information processing device according to another aspect of the present invention includes a means for calling a delivery person who will deliver products ordered by a customer via a network from products available at a physical store, a means for displaying a plurality of different storage locations in a selectable manner, and a means for registering one or more storage locations selected from the displayed selectable storage locations as storage locations for the products to be delivered by the delivery person.

[0011] According to these aspects, a store clerk at a physical store can call a delivery person to deliver products ordered over the network from the products available at the physical store, and can select an appropriate storage location for each ordered product from among multiple different storage locations, and register the selected storage location as the storage location for the products to be handed over to the called delivery person.

[0012] In the above aspect, the different storage locations may be provided based on characteristics of the product when it is stored, and the characteristics of the product when it is stored may include a temperature zone for managing the product.

[0013] According to this aspect, a store clerk at a physical store can select a storage location suitable for the temperature range of the product ordered over the network from among multiple different storage locations set up based on the temperature range for managing the product.

[0014] In the above aspect, the system may further include a means for displaying a call screen having a button for calling a delivery person when the process of securing the product ordered by the customer is completed, and the calling means may call the delivery person when the button is pressed.

[0015] According to this embodiment, a store clerk at a physical store can efficiently call a delivery person by pressing a button on a call screen that is displayed when all of the ordered items have been secured over the network.

[0016] In the above aspect, the means for displaying the multiple different storage locations may display a selection screen for allowing the user to select one or more storage locations from the multiple different storage locations, and may further display an input field on the selection screen for registering comments regarding the storage of the product.

[0017] According to this aspect, when selecting a suitable storage location for an item ordered online, a store clerk at a physical store can optionally input a comment regarding the storage of the item, thereby improving the effectiveness of preventing the item from being left undelivered to the delivery person. Effect of the Invention

[0018] According to the present invention, it is possible to provide a store terminal device, a method, a program, and an information processing device that enable products ordered over a network to be efficiently handed over to a delivery person at a physical store. [Brief description of the drawings]

[0019] [Figure 1] FIG. 1 is a diagram illustrating a system configuration including a store terminal device according to an embodiment. [Diagram 2] FIG. 2 is a diagram illustrating a configuration of a store terminal device. [Diagram 3] 13 is an example of a screen displayed on a store terminal device. [Figure 4] 13 is an example of a screen displayed on a store terminal device. [Diagram 5] 13 is an example of a screen displayed on a store terminal device. [Figure 6] 13 is an example of a screen displayed on a store terminal device. [Figure 7] 13 is an example of a screen displayed on a store terminal device. [Figure 8] 10 is a flowchart for explaining an example of an operation of a store terminal device when assisting a store clerk in performing a task. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0020] Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings. Note that the same elements are given the same reference numerals and duplicated explanations will be omitted.

[0021] [Store terminal device overview] A system including a store terminal device 1 according to an embodiment will be described with reference to Fig. 1. In this embodiment, as an example, a case will be described in which each convenience store is provided with one or more store terminal devices 1. As the store terminal device 1, for example, a smartphone or a tablet terminal can be used.

[0022] The store terminal device 1 is a terminal device used by a store clerk when performing work in a physical store from when a product handled in the physical store is ordered over a network (electronic commerce) to when it is delivered to a customer. Work performed in a physical store includes, for example, work related to products ordered over a network. Examples of this work include the work of collecting and storing the ordered products, the work of requesting delivery personnel to deliver the products, the work of evaluating the delivery personnel, the work of handling cancellations of products, and the like.

[0023] The store terminal device 1 installs a work support application (hereinafter, also referred to as a "work support app") for supporting work in a brick-and-mortar store. The store terminal device 1 supports the work that a store clerk should do in the brick-and-mortar store while exchanging data with the server device 2 using various screens displayed by executing the work support app.

[0024] The store terminal device 1 obtains various information required for store clerks to work in a physical store, such as the status of customers on the network, the status of product orders, and the status of product delivery, from a server device 2 connectable via a network N.

[0025] The present invention can also be applied to a case where a work support application is not installed in the store terminal device 1. In this case, it is preferable to support the work that a store clerk should do in a physical store by exchanging data between the store terminal device 1 and the server device 2 using various screens displayed on the store terminal device 1 by connecting the store terminal device 1 to a specified site of the server device (information processing device) 2, for example.

[0026] Here, the store terminal device 1 is one of the devices that make up a store system established in each physical store. In addition to the store terminal device 1, the store system includes, for example, store devices such as personal computers and POS (Point Of Sales) registers. The devices included in the store system can be added or removed as appropriate according to the operation mode of the store. Each device that makes up the store system is connectable to a server device 2 via a network N and is configured to be able to communicate with each other.

[0027] The server device 2 is configured, for example, by a computer including a processor and memory with high computing power, and executes a predetermined server program on the computer to realize the server function. Here, the computer constituting the server device 2 does not necessarily have to be one, and may be configured by multiple computers provided in a distributed manner according to roles, etc.

[0028] The server device 2 provides, for example, a service (hereinafter also referred to as a "delivery service") of delivering products available at a physical store to customers who have accessed a specific site (website). Customers can use this delivery service, for example, as follows.

[0029] A customer operates a terminal device such as a smartphone to access a specific site of the server device 2 via the network, and for example, selects a desired physical store from among physical stores around the customer's current location as a virtual store on the network, thereby visiting (entering) the virtual store corresponding to the desired physical store. The customer selects a desired product from among the products handled at the selected physical store and places an order. The product ordered by the customer is secured at the selected physical store and delivered to the delivery address specified by the customer.

[0030] The network N includes a communication network capable of transmitting and receiving information between the server device 2 and each device of the store system. The network N may be, for example, the Internet, a LAN, a dedicated line, a telephone line, an in-house network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, or a combination thereof, and may be either wired or wireless.

[0031] [Store terminal device configuration] As shown in FIG. 2, the store terminal device 1 includes, for example, a processor 11, a storage device 12, a communication unit 13, an image capture unit 14, and a display unit 15.

[0032] The processor 11 is, for example, a CPU (Central Processing Unit) or an MPU (Micro Processing Unit), etc. The processor 11 functions as a control unit 111 that realizes various functions of the store terminal device 1 by executing a program 121 stored in the storage device 12.

[0033] The storage device 12 is, for example, a computer-readable recording medium such as a semiconductor memory or a disk drive. For example, a program 121 and various data are stored in the storage device 12. The program 121 includes a task assistance application.

[0034] The communication unit 13 is an interface that connects to the network N and communicates with other devices on the network N.

[0035] The photographing unit 14 is a camera that includes a lens and an image sensor (image pickup element), and converts the light of a subject received by the lens into an electrical signal (digital image data).

[0036] The display unit 15 is, for example, a display having a touch panel, and displays images, screens, etc., as well as images of a subject captured by the photographing unit 14. The display unit 15 also functions as an input unit that accepts inputs such as operational instructions from a store clerk.

[0037] [Store terminal functions] Among the functions realized by the store terminal device 1 executing the work support app, in this embodiment, (1) the function of calling a delivery person to deliver the goods, and (2) the function of registering the storage location of the goods to be delivered will be described below in order.

[0038] (1) A function to call the delivery person who will deliver the product This function selects the actual store to which the salesperson belongs as a virtual store on the network and calls a delivery person to deliver products ordered by a customer who is using the delivery service.

[0039] When the store clerk has completed gathering all of the products ordered by the customer at the brick-and-mortar store, the store clerk calls the delivery person to deliver the products. When the store clerk calls the delivery person, for example, a call screen 3a shown in FIG. 3 is used. The call screen 3a has an "OK" button 3b for calling the delivery person. When the store clerk presses (including tapping or touching) the "OK" button 3b, the delivery person is called. The call may be made by calling a terminal device carried by the delivery person, or by sending a message using SNS or the like. Order information including an order number identifying the order may be sent to the terminal device of the called delivery person.

[0040] It is preferable that the store terminal device 1 displays the call screen 3a when the process of reserving the products ordered by the customer is completed. The process of reserving the products can be performed, for example, by reading the barcode information attached to the ordered products with a camera of the store terminal device 1. When all the ordered products have been read and reserved, the store terminal device 1 may determine that the process of reserving the products is completed and display the call screen 3a.

[0041] In addition, if the customer has selected cutlery such as chopsticks or spoons, after all the ordered items have been secured, a cutlery confirmation screen 4a shown in Fig. 4 may be displayed. The cutlery confirmation screen 4a functions as a screen for prompting the store clerk to confirm that cutlery should be added to the ordered items.

[0042] When the "OK" button 4b on the cutlery confirmation screen 4a is pressed, the store terminal device 1 may determine that the process of reserving the product is completed, and may cause the call screen 3a to be displayed.

[0043] Furthermore, when a product requiring ice packs is ordered, after all the products have been secured, an ice pack confirmation screen 5a shown in Fig. 5 may be displayed. The ice pack confirmation screen 5a functions as a screen for prompting the store clerk to confirm that ice packs should be added to the ordered products. Whether or not an item requires ice packs can be determined based on, for example, the temperature range in which the item is managed.

[0044] When the "OK" button 5b on the ice pack confirmation screen 5a is pressed, the store terminal device 1 may determine that the process of reserving the product is completed, and may cause the call screen 3a to be displayed.

[0045] (2) A function to register the storage location of the product to be delivered This function allows delivery personnel to register the location in a physical store where the products they are delivering will be stored.

[0046] After calling the delivery person using the function (1) above, the store clerk registers the storage location of the product to be handed over to the delivery person. Multiple storage locations for the product can be set based on the characteristics of the product when it is stored.

[0047] The characteristics of the product storage include, for example, temperature zones for managing the product, and storage locations suitable for each temperature zone can be provided. For example, fast food fixtures, oden cases, rice cases, walk-in shelves, storage refrigerators, backroom shelves, etc. can be provided as storage locations.

[0048] An example of a product storage location selection screen used by a store clerk when registering a storage location is shown in Fig. 6. The product storage location selection screen 6a is illustratively provided with a display area 6b of selectable storage locations, a comment input field 6c, and an "OK" button 6d.

[0049] The selectable storage location display area 6b displays icons of storage locations that the store clerk can select. When an icon is selected (including by tapping or touching), the background color of the icon changes to a dark color indicating that it has been selected. The store clerk can select one or more icons corresponding to locations for storing the product to be handed over to the delivery person.

[0050] In the comment input field 6c, a comment regarding the storage of the product can be arbitrarily input. For example, a comment explaining how many bags the product to be delivered is stored in can be input. This allows the store clerk to check the content of the comment and understand the storage situation in detail when the delivery person visits the store, thereby improving the effect of preventing the delivery person from missing the product.

[0051] When the “OK” button 6d is pressed, the storage location corresponding to the icon selected in the selectable storage location display area 6b and the content of the comment entered in the comment input field 6c are registered as storage location information for the product.

[0052] Fig. 7 shows an example of a storage location confirmation screen that is used by a store clerk to confirm the storage location when a delivery person visits the store. The storage location confirmation screen 7a is a screen for confirming the details registered on the product storage location selection screen 6a in Fig. 6. According to the storage location confirmation screen 7a, it can be confirmed that three locations have been registered as product storage locations: the FF fixtures 7b, the storage refrigerator 7c, and the backroom shelves 7d, and further, that a comment saying "The products are stored in three bags" has been registered.

[0053] [Operation of store terminal device] An example of the operation of the store terminal device 1 when supporting the work of a store clerk will be described with reference to Fig. 8. This operation is executed for each order placed in the virtual store on the network.

[0054] First, the store terminal device 1 executes a process to reserve a product according to an instruction from a store clerk (step S101). The process of reserving a product includes, for example, a process of reserving the product while reading barcode information attached to the ordered product with a camera of the store terminal device 1, a process of adding cutlery, and a process of adding a cooling agent.

[0055] Next, the store terminal device 1 judges whether the process of securing the product is completed (step S102). If this judgment is NO (step S102; NO), the store terminal device 1 executes the process of step S101 above until it becomes YES.

[0056] When it is determined in the above step S102 that the process of securing the product is completed (step S102; YES), the store terminal device 1 displays a call screen 3a as shown in FIG. 3 (step S103).

[0057] Next, the store terminal device 1 judges whether the "OK" button 3b on the call screen 3a is pressed to call the delivery person (step S104). If this judgment is NO (step S104; NO), the store terminal device 1 waits until it becomes YES.

[0058] When it is determined in step S104 that the delivery person has been called (step S104; YES), the store terminal device 1 displays a product storage location selection screen 6a as shown in FIG. 6 (step S105).

[0059] Next, when the "OK" button 6d on the product storage location selection screen 6a is pressed, the store terminal device 1 requests the server device 2 to register information on the product storage location input on the product storage location selection screen 6a (step S106), and then ends this operation.

[0060] [Effects of the embodiment] As described above, with the store terminal device 1 according to the embodiment, a store clerk at a physical store can call a delivery person to deliver products ordered over the network from among the products available at the physical store, and can select a storage location suitable for each ordered product from a number of different storage locations that are set up based on the characteristics of the products when they are stored, and can register the selected storage location as the storage location for the products to be handed over to the called delivery person.

[0061] This allows store staff to efficiently check which of multiple storage locations the product is stored in when the delivery person arrives at the store, and then hand over the product to the delivery person.

[0062] Therefore, the store terminal device 1 according to the embodiment makes it possible to efficiently deliver products ordered over a network to a delivery person at a physical store.

[0063] Furthermore, by including the temperature range for managing the product in the characteristics for storing the product, it is possible to select a storage location suitable for the management temperature range of the product ordered over the network from among a plurality of different storage locations set up based on the temperature range for managing the product.

[0064] [Variations] The present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the scope of the present invention. Therefore, the above-described embodiment is merely an example in every respect and should not be interpreted as being restrictive. For example, the above-described processing steps can be arbitrarily changed in order or executed in parallel as long as there is no contradiction in the processing content.

[0065] In the above embodiment, the different storage locations are provided based on the characteristics of the products when they are stored, but the different storage locations do not necessarily have to be provided based on the characteristics of the products when they are stored. In this case, for example, lockers may be provided as different storage locations regardless of the characteristics, and the storage locations may be specified to distinguish between the products, such as placing the products of customer X in the third row of row A and the products of customer Y in the first row of row B. [Explanation of symbols]

[0066] 1...store terminal device, 2...server device, 11...processor, 12...storage device, 13...communication section, 14...photographing section, 15...display section, 111...control section, 121...program, N...network

Claims

1. A store terminal device used by a store clerk in a physical store, A means for calling a delivery person who delivers the product ordered by the customer from the products handled at the brick-and-mortar store via the network; A means for displaying a plurality of different storage locations in a selectable manner; a means for registering one or more storage locations selected from the storage locations displayed in the selectable manner as storage locations for the goods to be delivered by the delivery person; A store terminal device comprising:

2. The different storage locations are provided based on characteristics of the products when they are stored, The characteristics of the product when it is stored include a temperature range for managing the product; 2. The store terminal device according to claim 1.

3. a means for displaying a call screen having a button for calling the delivery person when the process of securing the product ordered by the customer is completed; The calling means calls the delivery person when the button is pressed.

2. The store terminal device according to claim 1.

4. the means for displaying the different storage locations displays a selection screen for allowing the user to select one or more storage locations from the different storage locations, and further displays an input field on the selection screen for registering comments regarding the storage of the product.

2. The store terminal device according to claim 1.

5. A method executed by a processor of a store terminal device used by a store associate at a brick-and-mortar store, comprising: calling a delivery person who delivers the product ordered by the customer from the products handled at the brick-and-mortar store via the network; displaying a plurality of different storage locations in a selectable manner; registering one or more storage locations selected from the storage locations displayed in the selectable manner as storage locations of the goods to be delivered by the delivery person; The method includes:

6. A computer in a store terminal device used by a store clerk in a real store, A means for calling a delivery person who delivers the product ordered by the customer from the products handled at the brick-and-mortar store via the network; A means for displaying a plurality of different storage locations in a selectable manner; a means for registering one or more storage locations selected from the storage locations displayed in the selectable manner as storage locations for the goods to be delivered by the delivery person; A program that functions as a

7. A means for calling a delivery person who delivers the product ordered by the customer from the products handled at the brick-and-mortar store via the network; A means for selectively displaying a plurality of different storage locations; a means for registering one or more storage locations selected from the storage locations displayed in a selectable manner as storage locations for the goods to be delivered by the delivery person; An information processing device comprising:

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