Information processing system, program, task adjusting method, and task adjusting system

Abstract

To provide an information processing system capable of properly allocating incident response tasks to staffs at the time of an incident occurrence.SOLUTION: The present invention is an information processing system capable of communicating with a terminal device carried by a facility staff via a network. The information processing system has a schedule information storage unit to store schedule information that normal tasks are allocated to each staff member in chronological order, a priority information storage unit in which a task priority is registered, a communication unit to receive a notification of an incident occurrence from the terminal device, and a task allocation unit to allocate one or more incident response tasks to multiple staffs according to the priority of incident response tasks corresponding to the incident received by the communication unit and the priority of the normal task.SELECTED DRAWING: Figure 12

Description

[Technical field]

[0001] The present invention relates to an information processing system, a program, a task coordination method, and a task coordination system. [Background technology]

[0002] In a care facility, staff members perform daily care tasks such as feeding the care recipient, providing recreation, changing linens, etc. A technology is known in which an information processing system assigns such regular tasks to staff members (see, for example, Patent Document 1). Patent Document 1 discloses a technology that assigns each regular care task to each staff member according to a probabilistic index value indicating the ability and / or probabilities of the staff member to perform the activity task and the care needs. Summary of the Invention [Problem to be solved by the invention]

[0003] However, in the conventional technology, there is a problem that it is difficult to appropriately assign incident response tasks to staff when an incident occurs. An incident response task is a task that staff should perform when an incident occurs. In a nursing facility, incidents such as a care recipient falling may occur. While performing normal tasks, staff members must assign incident response tasks to multiple staff members and further perform the incident response tasks, which places a heavy burden on the staff.

[0004] In view of the above-mentioned problems, the present invention provides a technique for appropriately allocating incident response tasks to staff when an incident occurs. [Means for solving the problem]

[0005] In view of the above problems, the present invention is an information processing system capable of communicating via a network with terminal devices carried by facility staff, and includes a schedule information storage unit that stores schedule information in which normal tasks are allocated to each staff member in chronological order, a priority information storage unit in which task priorities are registered, a communication unit that receives a notification from the terminal device that an incident has occurred, and a task allocation unit that allocates one or more incident response tasks to a plurality of staff members in accordance with the priority of the incident response task corresponding to the incident received by the communication unit and the priority of the normal task. Effect of the Invention

[0006] The present invention can appropriately allocate incident response tasks to staff when an incident occurs. [Brief description of the drawings]

[0007] [Figure 1] FIG. 2 is a diagram for explaining a task adjustment method according to the present embodiment. [Diagram 2] FIG. 1 is a diagram illustrating an example of a system configuration of a task coordination system. [Diagram 3] FIG. 1 illustrates a hardware configuration of an example of an information processing system. [Figure 4] FIG. 2 is a diagram illustrating a hardware configuration of an example of a terminal device. [Diagram 5] FIG. 2 is a diagram illustrating an example of a functional configuration of a task coordination system. [Figure 6] FIG. 4 is a diagram showing an example of schedule information stored in a schedule information storage unit; [Figure 7] 4 is a diagram illustrating an example of task correspondence information stored in a task correspondence information storage unit; FIG. [Figure 8] 4 is a diagram illustrating an example of priority information stored in a priority information storage unit; FIG. [Figure 9] FIG. 13 is a diagram illustrating an example of a relationship between the type of incident and the priority of a normal task. [Figure 10]FIG. 13 is a diagram illustrating a schedule that is adjusted when an incident occurs. [Figure 11] FIG. 13 is a diagram showing an example of a schedule for each staff member before an incident occurs. [Figure 12] This is a diagram explaining the priority of tasks and the process of replacing a normal task with an incident response task when a fall-fracture incident occurs. [Figure 13] FIG. 2 is a diagram illustrating a screen displayed by the terminal device. [Figure 14] FIG. 11 is an example of a sequence diagram illustrating a process in which the task coordination system assigns incident response tasks to each staff member. [Figure 15A] FIG. 15 is an example of a flowchart illustrating the details of the process in step S3 of FIG. 14. [Figure 15B] FIG. 15B is an example of a flowchart illustrating the details of the process in step S17 of FIG. 15A. [Figure 16] FIG. 13 is a diagram showing an example of a post-incident task display screen displayed on a staff member's terminal device. [Figure 17] FIG. 2 is a diagram illustrating the decomposition of one task. [Figure 18] FIG. 13 is a diagram showing an example of a post-incident task display screen in which a transfer button is displayed for each decomposition task. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0008] DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An information processing system as an example of an embodiment of the present invention and a task coordination method performed by the information processing system will be described below with reference to the drawings.

[0009] <Additional information regarding nursing care work> In nursing care facilities, incidents or accidents often occur while staff are performing normal tasks. An incident is a work-related case that could have led to an accident or incident, and an accident is an actual accident or incident that has caused damage. The distinction between an incident and an accident is not always clear, but in this embodiment, both are collectively referred to as an incident.

[0010] Meanwhile, staff are assigned tasks related to regular work (hereafter referred to as regular tasks) in accordance with a time schedule, and perform the regular tasks according to this schedule. When an incident occurs, staff members decide on a case-by-case basis who will perform the regular tasks and the tasks required to respond to the incident (hereafter referred to as incident response tasks), and how they will be performed.

[0011] Although the flow of incident response tasks is often predetermined, in reality, incident response tasks are not adequately coordinated when an incident occurs, resulting in staff having to work overtime and disruption to operations every time an incident occurs.

[0012] In this embodiment, the information processing system automatically adjusts tasks when an incident occurs based on the predetermined priority of normal tasks and rules for when an incident occurs, thereby suppressing business disruption. That is, the authorized response to an incident is automatically adjusted by comparing the priority with the normal tasks included in the schedule of the staff member on shift (on duty).

[0013] If a similar task were to be performed by a human, the procedure would be as follows: Identify the people on site → Check their capabilities → Determine task priorities → Assign incident response tasks → Adjust the schedule → Respond to the incident → Respond after the incident → Handle the delayed regular tasks.

[0014] In this embodiment, the procedure is as follows: press the incident response button → respond to the incident → respond after the incident → process the delayed tasks (thinning them out based on priority settings), which significantly reduces the burden on staff.

[0015] 1 is a diagram for explaining a task adjustment method according to the present embodiment. First, for incident response tasks, a flow 80 of incident response tasks is registered in advance in an information processing system 10 for each incident. In addition, in the nursing care industry, various types of nursing care may require qualifications or certification, and the types of tasks that staff can handle (skills) are also registered in the information processing system 10. (1) In the information processing system 10, a predetermined schedule is registered for each staff member, and the staff member performs regular tasks. (2) When an incident occurs, a staff member STF who is near the care recipient transmits the fact that an incident has occurred and the type of incident to the information processing system 10 from a terminal device 30 that the staff member STF carries with him or a nearby terminal device 30. (3) When the information processing system 10 receives a notification of an incident occurrence, it identifies an incident response task flow 80 corresponding to the type of incident. It is assumed that the incident response task flow 80 has multiple incident response tasks arranged in the order of execution. The information processing system 10 compares the priority of the incident response task and the normal task for each staff STF. If the priority of the incident response task is higher and the staff STF can handle the incident response task (has the skills), the information processing system 10 replaces the normal task with the incident response task. If the replaced normal task has a high priority, it is assigned to another staff member, and if the priority is low, it is omitted. In this way, when an incident occurs, a staff member can deviate from a predetermined schedule and handle the incident response task.

[0016] This reduces the burden on the staff STF of reviewing and making decisions to adjust the normal schedule. In addition, since the incident response tasks are recorded in the information processing system 10, they can also be used to record evidence when an incident occurs, which can easily cause confusion.

[0017] <Terminology> An incident response task is a task that is assigned when an incident occurs. A normal task is a task that is performed on a daily basis. When there is no distinction between an incident response task and a task, it is simply called a task.

[0018] Staff refers to people who work at nursing care facilities and other facilities. Staff can be full-time employees, non-regular employees, part-time employees, casual employees, contract employees, etc.

[0019] A facility is a general term for a building equipped with equipment for a certain purpose. In this embodiment, a care facility is used as an example, but any facility that has a number of people and staff to support them, such as a children's center, a nursing home, or a community center, may be used. The facility may also be located outdoors.

[0020] <System configuration example> 2 is an example of a system configuration diagram of the task coordination system 100. The task coordination system 100 includes an information processing system 10 and one or more terminal devices 30. However, the terminal devices 30 may be general-purpose computers and may not be included in the task coordination system 100.

[0021] The information processing system 10 and the terminal device 30 are communicatively connected via a wide area network N1 such as the Internet. The information processing system 10 may be installed in a cloud or a data center, or may be installed on-premise. The information processing system 10 may be a Web server that returns processing results to the terminal device 30 in response to a request from the terminal device 30. A server is a computer or software that performs the function of providing information and processing results in response to a request from a client.

[0022] The information processing system 10 manages, for example, schedules regarding which tasks staff STFs will perform at what times. Furthermore, the information processing system 10 receives a notification of the occurrence of an incident from a terminal device 30 operated by a staff STF when the incident occurs. In response to this notification, the information processing system 10 adjusts the schedule of one or more staff STFs and notifies the terminal device 30 of each staff STF of the latest tasks. Depending on the staff STF, this latest task may include an incident response task.

[0023] The information processing system 10 holds in advance response task information indicating whether each staff STF is responding or not responding to each type of normal task and incident response task. The information processing system 10 also holds task priority for each type of normal task and incident response task. The response task information and task priority can be registered in advance in the information processing system 10 by the staff STF or the on-site manager.

[0024] The information processing system 10 may be compatible with cloud computing. Cloud computing refers to a form of use in which resources on a network are used without being aware of specific hardware resources. Therefore, the information processing system 10 does not need to be housed in a single housing or provided as a single integrated device. The functions of the information processing system 10 may be distributed among multiple information processing devices, or multiple information processing devices may each have all the functions, and the information processing device that processes the information may be switched by load balancing or the like.

[0025] The terminal device 30 is connected to a network N2. The network N2 may be a LAN, Wi-Fi (registered trademark), wide area Ethernet (registered trademark), or a mobile phone network such as 4G, 5G, or 6G.

[0026] The terminal device 30 is a general-purpose computer used by the staff STF. The terminal device 30 may be carried by the staff STF or may be located in the nursing facility. The staff STF logs into the information processing system 10 using the terminal device 30, so that the terminal device 30 can display the schedule of each staff STF.

[0027] A web browser and a native application dedicated to the information processing system 10 run on the terminal device 30. When the terminal device 30 runs a web browser, the terminal device 30 and the information processing system 10 run a web application. A web application is an application that runs as a result of cooperation between a program written in a programming language (e.g., JavaScript (registered trademark)) that runs on the web browser and a program on the web server (information processing system 10) side. When a web application is executed, task allocation may be performed by the information processing system 10 or by the terminal device 30 that has received the web application.

[0028] An application that is not executed unless installed in the terminal device 30 is called a native application. In the present embodiment, the application executed in the terminal device 30 may be a Web application or a native application. In this case, too, the task allocation may be performed by the information processing system 10, or may be performed by the terminal device 30 using a native application.

[0029] The terminal device 30 is used by the staff STF and is, for example, a smartphone, a PDA (Personal Digital Assistant), a tablet terminal, a desktop PC, a notebook PC, etc. In addition, the terminal device 30 may be any device on which a web browser or a native application runs. The terminal device 30 may be a television receiver, etc.

[0030] <Hardware configuration example> The hardware configuration of the information processing system 10 and the terminal device 30 according to this embodiment will be described with reference to FIG.

[0031] <<Information Processing System>> Fig. 3 is a diagram showing an example of a hardware configuration of the information processing system 10 according to the present embodiment. As shown in Fig. 3, the information processing system 10 is constructed by a computer 500, and includes a CPU 501, a ROM 502, a RAM 503, a HD (Hard Disk) 504, a HDD (Hard Disk Drive) controller 505, a display 506, an external device connection I / F (Interface) 508, a network I / F 509, a bus line 510, a keyboard 511, a pointing device 512, an optical drive 514, and a media I / F 516.

[0032] Among these, the CPU 501 controls the overall operation of the information processing system 10 and the terminal device 30. The ROM 502 stores a program such as an IPL used to drive the CPU 501. The RAM 503 is used as a work area for the CPU 501. The HD 504 stores various data such as programs. The HDD controller 505 controls the reading or writing of various data from the HD 504 under the control of the CPU 501. The display 506 displays various information such as a cursor, a menu, a window, a character, or an image. The external device connection I / F 508 is an interface for connecting various external devices. In this case, the external device is, for example, a USB (Universal Serial Bus) memory or a printer. The network I / F 509 is an interface for data communication using the network N2. The bus line 510 is an address bus, a data bus, or the like for electrically connecting each component such as the CPU 501 shown in FIG. 3.

[0033] Moreover, the keyboard 511 is a type of input means having a plurality of keys used for inputting characters, numbers, various instructions, etc. The pointing device 512 is a type of input means for selecting and executing various instructions, selecting a processing target, moving a cursor, etc. The optical drive 514 controls reading and writing of various data from an optical storage medium 513, which is an example of a removable storage medium. The optical storage medium 513 is a CD, a DVD, a Blue-Ray, etc. The media I / F 516 controls reading and writing (storing) of data from a storage medium 515, such as a flash memory.

[0034] <<Terminal Device>> Fig. 4 is a diagram showing an example of a hardware configuration of the terminal device 30. In Fig. 4, a smartphone will be taken as an example of the terminal device 30. As shown in Fig. 4, the terminal device 30 includes a CPU 401, a ROM 402, a RAM 403, an EEPROM 404, a CMOS sensor 405, an image sensor I / F 406, an acceleration / direction sensor 407, a media I / F 409, and a GPS receiver 411.

[0035] Of these, the CPU 401 controls the overall operation of the terminal device 30. The ROM 402 stores the CPU 401 and programs used to drive the CPU 401, such as the IPL. The RAM 403 is used as a work area for the CPU 401.

[0036] The EEPROM 404 reads and writes various data such as programs for the terminal device 30 under the control of the CPU 401 .

[0037] The CMOS (Complementary Metal Oxide Semiconductor) sensor 405 is a type of built-in imaging means that captures an image of a subject (mainly a self-portrait) and obtains image data under the control of the CPU 401. The CMOS sensor may be an imaging means such as a CCD (Charge Coupled Device) sensor.

[0038] The image sensor I / F 406 is a circuit that controls the driving of the CMOS sensor 405. The acceleration / azimuth sensor 407 is one of various sensors such as an electronic magnetic compass that detects geomagnetism, a gyrocompass, and an acceleration sensor.

[0039] A media I / F 409 controls reading and writing (storing) of data from and to a recording medium 408 such as a flash memory. A GPS receiving unit 411 receives GPS signals from GPS satellites.

[0040] The terminal device 30 also has a long-distance communication circuit 412, a CMOS sensor 413, an image sensor I / F 414, a microphone 415, a speaker 416, an audio input / output I / F 417, a display 418, an external device connection I / F (Interface) 419, a short-distance communication circuit 420, an antenna 420a of the short-distance communication circuit 420, and a touch panel 421.

[0041] Among these, the long-distance communication circuit 412 is a circuit that communicates with other devices via a wired or wireless network. The long-distance communication circuit 412 is capable of wireless communication using Wi-Fi or the like. The long-distance communication circuit 412 supports at least one of P2P connection and Infrastructure connection. The CMOS sensor 413 is a type of built-in imaging means that captures an image of a subject under the control of the CPU 401 to obtain image data.

[0042] The image sensor I / F 414 is a circuit that controls the driving of the CMOS sensor 413. The microphone 415 is a built-in circuit that converts sound into an electrical signal.

[0043] The speaker 416 is a built-in circuit that converts an electrical signal into physical vibrations to generate sounds such as music and voice. The sound input / output I / F 417 is a circuit that processes input and output of sound signals between the microphone 415 and the speaker 416 under the control of the CPU 401.

[0044] The display 418 is a type of display means such as a liquid crystal or organic EL (Electro Luminescence) display that displays an image of a subject, various icons, etc. The external device connection I / F 419 is an interface for connecting various external devices.

[0045] The short-distance communication circuit 420 is a communication circuit such as NFC (Near Field Communication), Bluetooth (registered trademark), etc. The touch panel 421 is a type of input means that allows the user to operate the terminal device 30 by pressing the display 418.

[0046] The terminal device 30 also includes a bus line 410. The bus line 410 is an address bus, a data bus, or the like for electrically connecting the components such as the CPU 401 shown in FIG.

[0047] <About the function> Next, the functional configuration of the task coordination system 100 according to this embodiment will be described with reference to Fig. 5. Fig. 5 is a diagram showing an example of the functional configuration of the task coordination system 100.

[0048] <<Terminal Device>> The terminal device 30 has a communication unit 31, a display control unit 32, and an operation reception unit 33. Each of these functional units is a function or means realized by the CPU 501 executing instructions included in one or more programs installed in the terminal device 30. Note that this program may be a Web application executed by a Web browser, or may be a dedicated native application.

[0049] The communication unit 31 transmits and receives various information to and from the information processing system 10. In this embodiment, the communication unit 31 transmits the occurrence of an incident, the type of incident, and the like to the information processing system 10. The communication unit 31 receives the schedule of the staff STF from the information processing system 10.

[0050] The display control unit 32 interprets screen information of various screens and displays it on the display 506, for example, displaying the current schedule, a notification of an incident occurrence, a newly assigned task (change in schedule), etc. The operation receiving unit 33 receives various operations by the user on the various screens displayed on the display 506.

[0051] <<Functional configuration of information processing system>> The information processing system 10 has a communication unit 11, a schedule management unit 12, an incident response unit 13, a task determination unit 14, and a task allocation unit 15. Each of these units is a function or a means for performing a function that is realized when any of the components shown in Fig. 5 operates in response to an instruction from the CPU 501 according to a program loaded in the RAM 503. The details of each function will be described later with reference to the drawings.

[0052] The information processing system 10 also has a schedule information storage unit 16, a task correspondence information storage unit 17, and a priority information storage unit 18. These are constructed in the HD 504 and the RAM 503 shown in FIG.

[0053] The communication unit 11 transmits and receives various information to and from the terminal device 30. In this embodiment, the communication unit 11 receives information about the occurrence of an incident and the type of incident from the terminal device 30. The communication unit 11 transmits information about the schedule of each staff member STF to the terminal device 30.

[0054] The schedule management unit 12 manages the schedule of normal tasks and incident response tasks for each staff member in the schedule information storage unit 16. In a nursing facility, the services provided to care recipients are roughly determined for each day of the week and time, and normal tasks are assigned to staff STFs according to these services. After an incident occurs, the schedule information includes incident response tasks. The staff STF or its on-site manager can also adjust the normal tasks and incident response tasks.

[0055] The incident response unit 13 performs processing for responding to an incident when a notification of an incident occurrence is received. The incident response unit 13 calls the task determination unit 14 and the task allocation unit 15 as appropriate.

[0056] The task determination unit 14 determines an incident response task flow 80 according to the type of incident that has occurred. The incident response task flow 80 is defined in advance together with the order in which a plurality of incident response tasks are performed. In this embodiment, it is assumed that the incident response task flow 80 according to the type of incident is determined in advance according to the policy of the nursing facility.

[0057] The task allocation unit 15 allocates the flow 80 of the incident response task to one or more staff STFs based on the task response information storage unit 17 and the priority information storage unit 18. That is, the task allocation unit 15 retrieves the incident response tasks in the order of execution, and searches the task response information storage unit 17 for staff who can execute the incident response tasks. Next, the task allocation unit 15 compares the priority of the normal task allocated to the staff STF that matches the search with the priority of the incident response task. If the priority of the normal task is lower, the task allocation unit 15 allocates the incident response task to the staff STF. The task allocation unit 15 performs this process for all incident response tasks included in the flow 80 of the incident response task.

[0058] The task allocation unit 15 also acquires from the schedule information of the staff STF the normal tasks that the staff STF could not execute due to the incident response tasks assigned to the staff STF. Among the normal tasks that the staff STF could not execute, the normal tasks whose priority is not equal to or higher than the threshold are called "surplus tasks", and the normal tasks whose priority is equal to or higher than the threshold are called "reallocated tasks". The surplus tasks are deleted. The task allocation unit 15 compares the priority of the reallocated tasks with that of normal tasks assigned to another staff STF, and if the priority of the reallocated tasks is higher, replaces the normal tasks assigned to the other staff STF with the reallocated tasks.

[0059] <<Schedule information storage unit>> FIG. 6 shows schedule information stored in the schedule information storage unit 16. The schedule information is a so-called timetable determined for each staff member STF. As shown in FIG. 6, the schedule information chronologically associates regular tasks with staff members on duty. Note that FIG. 6 is an example, and some staff members may be free or on a break.

[0060] Nursing homes have nighttime staff schedules because incidents can occur at night. The number of nighttime staff is usually less than the number of daytime staff. Nighttime staff schedules are also more sparse than daytime staff schedules.

[0061] Also, in FIG. 6, for ease of explanation, normal tasks are set in three-hour increments, but they may be set in one-hour increments or the like, or may be set in units of the time required for the normal task.

[0062] <<Task correspondence information storage unit>> FIG. 7 shows task correspondence information stored in the task correspondence information storage unit 17. In the task correspondence information, tasks that can be performed (or tasks that cannot be performed) are set in advance for each staff member. Being able to perform means that the staff member has the skills to perform the tasks and is permitted to perform them. Tasks that staff members can perform are tasks that the staff member has passed a certification test in a public institution or nursing facility, or tasks whose skills have been recognized by the on-site manager, and are considered to be predetermined. The task correspondence information includes normal tasks and incident response tasks.

[0063] <<Priority information storage section>> FIG. 8 shows priority information stored in the priority information storage unit 18. As shown in FIG. 8(a), the priority information has a pre-set priority for each task according to the policy of the nursing facility. The tasks include not only normal tasks but also incident response tasks. This is because the incident response task flow 80 has multiple incident response tasks with different priorities, and these priorities are compared with the priorities of normal tasks. The correspondence between tasks and priorities shown in FIG. 8(a) is merely an example. For example, a task with a priority of 1 may be treated as a surplus task that does not need to be performed when an incident occurs.

[0064] Both Fall and Fracture Response 1 and 2 are incident response tasks for fall and fracture response. The reason why Fall and Fracture Response is divided into two is because Fall and Fracture Response 1 and 2 have different priorities. Fall and Fracture Response 1 and 2 each have multiple incident response tasks. Details will be described later.

[0065] In addition, the priority of some tasks in the priority information may be different between daytime and nighttime. FIG. 8(a) shows priority information for daytime, and FIG. 8(b) shows priority information for nighttime. In FIG. 8(b), the priority of vital sign measurement is changed from 3 to 5, and the priority of oral support is changed from 5 to 3. As an example, the priority of vital sign measurement is high at night because the physical condition of the person being cared for may suddenly change. On the other hand, oral support is rarely performed at night, so the priority may be low. In this way, by having different priorities between nighttime and daytime, incident response tasks can be appropriately allocated when an incident occurs.

[0066] Furthermore, the priority may be changed not only for daytime and premonition, but also for three time periods such as morning, noon, and evening, or the priority may be changed for each time period.

[0067] FIG. 9 shows an example of the relationship between the type of incident and the priority of normal tasks. The incidents in FIG. 9 are assumed to be incident response tasks in a high priority group, such as fall and fracture response 1. In FIG. 9, infection 51, fall and fracture 52, aspiration 53, and fall 54 are shown as incidents. The priority of incident response tasks is highest for infection 51, fall and fracture 52, aspiration 53, and fall 54, in that order. Such priorities are determined in advance by the policy of the nursing care facility. In other words, the priority of incident response tasks may differ depending on the nursing care facility. According to FIG. 9, when a non-serious incident occurs, more normal tasks can be performed.

[0068] <An example of schedule adjustment when an incident occurs> Next, how a schedule to which normal tasks are assigned is adjusted when an incident occurs will be described with reference to Fig. 10. Fig. 10 is a diagram for explaining a schedule that is adjusted when an incident occurs.

[0069] FIG. 10(a) shows the schedule of staff members 0 to 2 before the incident occurred. Staff members 0 to 2 perform their regular tasks according to this schedule. For the sake of convenience, staff member 0 is the discoverer. Between 3:00 and 6:00, an incident 201 occurred to a care recipient for whom the discoverer was in charge.

[0070] 10(b) shows an incident notification screen 300 displayed by the terminal device 30. The finder who notices the occurrence of an incident displays the incident notification screen 300 on the terminal device 30. The incident notification screen 300 displays types of incidents such as an infectious disease button 61, a fall button 62, a fall and fracture button 63, and an aspiration button 64, and the finder presses the appropriate type of incident. When the finder presses the send button 65, the terminal device 30 transmits an incident notification to the information processing system 10, and the information processing system 10 contacts the site manager.

[0071] As shown in FIG. 10(c), the information processing system 10 adjusts the schedules of each of staff members 0 to 2 to respond to incidents. As an example, assume that there are four incident response tasks 8 included in an incident response task flow 80. The four incident response tasks 8 are replaced with normal tasks of staff members who can handle these incident response tasks 8. In FIG. 10(c), incident response task 8-1 is assigned to staff member 1, incident response tasks 8-2 and 8-3 are assigned to staff member 2, and incident response task 8-4 is assigned to staff member 2.

[0072] Of the normal tasks replaced with the incident response tasks 8-1 to 8-4, normal tasks with a priority of 1 are surplus tasks 71 and are deleted from the schedule. Of the normal tasks replaced with the incident response tasks 8-1 to 8-4, normal tasks with a priority of 2 or higher are reallocated tasks 72. The reallocated tasks 72 are performed by allocating them to other staff members or by shifting the normal tasks of the staff members to a later date in time. The above process will be described in detail with reference to Figs. 11 and 12.

[0073] First, Fig. 11 shows an example of the schedules of staff members 0 to 2 before an incident occurs. All tasks shown in the boxes in Fig. 11 are normal tasks.

[0074] Fig. 12 is a diagram explaining the priority of tasks and the process of replacing a normal task with an incident response task when an incident such as a fall and fracture occurs. First, Fig. 12(a) shows a flow 80 of an incident response task that is performed when an incident occurs. The task determination unit 14 determines the flow 80 of an incident response task that is associated in advance with the incident that has occurred.

[0075] Figure 12(b) shows the relationship of priority between normal tasks and incident response tasks. As shown in Figure 8, the incident response tasks for falls and fractures are divided into two response flows with different priorities (fall and fracture response 1 and 2). As shown in Figure 12(a), fall and fracture response 1 includes ensuring safety 8a, contacting superiors 8b, contacting hospitals 8c, contacting family members 8d, guiding other users 8e, and guiding ambulances 8f. Fall and fracture response 2 includes record creation 8g and post-incident reporting 8h.

[0076] Fall and fracture response 1 is an incident response task that should be given the highest priority. Fall and fracture response 2 is an incident response task with a priority level below a certain level. Fall and fracture response 1 has a lower priority than toileting guidance and oral assistance, but a higher priority than other tasks such as bathing assistance. Fall and fracture response 2 has a higher priority than the normal task of priority 1, but a lower priority than other normal tasks.

[0077] The task allocation unit 15 compares the priority of normal tasks and the priority of incident response tasks among the response tasks of each staff STF, and automatically allocates incident response tasks according to a predetermined algorithm. When allocating, the normal tasks are replaced with incident response tasks. When a reallocation task 72 occurs, it may be replaced with a normal task of another staff member, as with the incident response task, or the normal task to which the reallocation task 72 was allocated may be shifted in time.

[0078] The task allocation unit 15 searches for a staff member to whom the incident response task is to be assigned so that the flow 80 of the incident response task can be performed in order. As an example, the task allocation unit 15 searches for a staff member to whom a normal task that starts after the start of the incident response task assigned just before is assigned based on the incident response task assigned just before. The task allocation unit 15 determines whether this staff member is handling the incident response task and compares the priority of the incident response task with that of the normal task. In this way, the task allocation unit 15 can assign the incident response task so that it can be performed in order as quickly as possible.

[0079] Furthermore, the flow 80 of incident response tasks may include incident response tasks that may be performed in parallel. For example, contacting a superior and contacting a hospital may be performed in parallel, or the contacting a hospital may be performed first. For such incident response tasks, the task allocation unit 15 searches for a staff member to whom a normal task that starts at the same time as or later than the start of the contacting a superior assigned immediately before. For parallel incident response tasks, the task allocation unit 15 may also reverse the order of allocation (for example, contacting a superior and contacting a hospital, the contacting a hospital may be assigned first).

[0080] 12(c) shows a schedule in which incident response tasks are assigned. The following describes the process flow of assigning incident response tasks included in the incident response task flow 80 to each staff member.

[0081] ·Security 8a When an incident occurs, the task allocation unit 15 prioritizes having the finder ensure safety. This is because safety can be ensured most quickly by the finder who is present at the scene ensuring safety. When an incident occurs, the normal task of the finder is cleaning 101. The task allocation unit 15 judges whether the finder is responding to safety assurance 8a. Here, it is assumed that the finder is responding. The task allocation unit 15 compares the priorities of cleaning 101 and safety assurance 8a. It is determined that safety assurance 8a has a higher priority. For this reason, the task allocation unit 15 replaces the finder's cleaning 101 with safety assurance 8a. Also, cleaning 101 (an example of a first normal task) has a priority of 1, so it becomes surplus task 71.

[0082] ·Contacting the boss 8b The next incident response task included in the flow 80 of the incident response task is the contact with superior 8b. The task allocation unit 15 acquires the regular tasks of the current staff members 1 and 2 from the schedule information. The task allocation unit 15 may determine in advance which of the staff members 1 and 2 to prioritize when allocating the incident response task, or may prioritize the staff members 1 and 2 who are performing a regular task with a lower priority. Also, the staff member who is performing a regular task with a priority of 1 may be prioritized. This is because the surplus task 71 is not a reallocated task 72. For example, the priority of cleaning 109 of staff member 1 is lower than the priority of excretion guidance 116 of staff member 2, so the task allocation unit 15 determines whether it can be allocated to staff member 1. The task allocation unit 15 determines whether staff member 1 is responding to the contact with superior 8b. Here, it is assumed that staff member 1 is responding. The task allocation unit 15 compares the priority of cleaning 109 and the contact with superior 8b. It is determined that the priority of contact with superior 8b is higher. Therefore, the task allocation unit 15 replaces the regular task of cleaning 109 of staff member 1 with contact with superior 8b. Also, cleaning 109 (an example of a first regular task) has a priority of 1 and therefore becomes a surplus task 71.

[0083] Hospital Contact 8c The next incident response task included in the incident response task flow 80 is the hospital contact 8c. The task allocation unit 15 first judges whether the hospital contact 8c can be assigned to the finder. This is because the finder can appropriately notify the hospital of the situation at the time of discovery. However, it is undesirable that the hospital contact 8c is delayed by assigning it to the finder. For this reason, the task allocation unit 15 judges whether the task can be assigned to the finder within a certain time from the occurrence of the incident, for example, and if the task cannot be assigned to the finder within the certain time, it is assigned to other staff members 1 and 2.

[0084] First, the task allocation unit 15 judges whether the finder responded to the hospital contact 8c. Here, it is assumed that the finder responded. Next, the next normal task after safety assurance 8a assigned to the finder is excretion guidance 102. The task allocation unit 15 compares the priorities of excretion guidance 102 and hospital contact 8c. It is determined that excretion guidance 102 has a higher priority. For this reason, the task allocation unit 15 does not assign hospital contact 8c to the finder.

[0085] Next, the task allocation unit 15 determines that the scheduled end time of excretion guidance 102 is within a certain time period after the occurrence of the incident. The next regular task after excretion guidance 102 assigned to the finder is bathing assistance 103. The task allocation unit 15 compares the priorities of bathing assistance 103 and hospital contact 8c. It is determined that hospital contact 8c has a higher priority. Therefore, the task allocation unit 15 assigns hospital contact 8c to the finder. Bathing assistance 103 for the finder (an example of a first regular task) has a priority of 3, so it is a reallocated task 72.

[0086] Assist the finder in bathing 103 The task allocation unit 15 searches for staff members 1 and 2 to whom the reallocation task 72, bathing assistance 103, is assigned. The task allocation unit 15 acquires from the schedule information the regular tasks of staff members 1 and 2 that overlap in time with bathing assistance 103. The reason for setting the regular tasks to overlap in time is that a large change in the time required for a regular task places a heavy burden on the care recipient.

[0087] The task allocation unit 15 may determine in advance which of the staff members 1 and 2 to assign the bathing assistance 103 to, or may prioritize the staff members 1 and 2 who are performing a normal task with a lower priority. Also, the staff member who is performing a normal task with a priority of 1 may be prioritized. This is because the surplus task 71 does not become a reallocated task 72. For example, the priority of the recreation 118 (an example of a second normal task) of the staff member 2 is lower than the excretion guidance 110 (an example of a second normal task) of the staff member 1, so the task allocation unit 15 determines whether it can be assigned to the staff member 2. The task allocation unit 15 determines whether the staff member 2 is available for the bathing assistance 103. Here, it is assumed that the staff member 2 is available. The task allocation unit 15 compares the priority of the bathing assistance 103 and the recreation 118. It is determined that the priority of the bathing assistance 103 is higher. For this reason, the task allocation unit 15 replaces the recreation 118 of the staff member 2 with the bathing assistance 103. Furthermore, recreation 118 (an example of a first normal task) has a priority of 1 and therefore becomes surplus task 71.

[0088] Family Contact 8d The next incident response task included in the incident response task flow 80 is family contact 8d. The task allocation unit 15 searches for a normal task (hereinafter, referred to as the relevant task) that starts earliest among the normal tasks that start after the start of hospital contact 8c. However, reassigned normal tasks and incident response tasks that have already been assigned are excluded from the targets.

[0089] In FIG. 11, the relevant task is recreation 111 for staff member 1. The task allocation unit 15 determines whether staff member 1 is handling family contact 8d. Here, it is assumed that staff member 1 is handling it. The task allocation unit 15 compares the priorities of recreation 111 and family contact 8d. It is determined that family contact 8d has a higher priority. Therefore, the task allocation unit 15 allocates family contact 8d to staff member 1. Furthermore, recreation 111 (an example of a first normal task) has a priority of 1, so it becomes surplus task 71.

[0090] ·Guide to other users 8e The next incident response task included in the flow 80 of incident response tasks is Guiding other users 8e (a task of guiding a care recipient other than the person involved in the incident to his / her own room, etc.). The task allocation unit 15 searches for a staff member to whom the corresponding task is assigned based on the family contact 8d. The corresponding task is oral assistance 104 of the finder, but since the oral assistance 104 has a priority of 5, Guiding other users 8e is not assigned. Bathing assistance 119 of staff member 2 is found as a corresponding task other than oral assistance 104. The task allocation unit 15 determines whether staff member 2 is responding to Guiding other users 8e. Here, it is assumed that staff member 2 is responding. The task allocation unit 15 compares the priorities of Bathing assistance 119 and Guiding other users 8e. It is determined that the priority of Guiding other users 8e is higher. Therefore, the task allocation unit 15 assigns Guiding other users 8e to staff member 2. Bathing assistance 119 (an example of a first normal task) is a reallocation task 72.

[0091] Bathing assistance for staff member 2 119 The task allocation unit 15 searches for a finder or staff member 1 to whom to allocate bathing assistance 119, which is a reallocation task 72. The task allocation unit 15 acquires from the schedule information a regular task of the finder or staff member 1 that overlaps in time with the bathing assistance 119 of staff member 2. The reason for setting a time overlap is that a large change in the time of a regular task places a heavy burden on the care recipient.

[0092] The task allocation unit 15 may determine in advance whether to allocate the bathing assistance 119 to the finder or the staff member 1, or may prioritize the finder or the staff member 1 who is performing a normal task with a lower priority. Also, the staff member who is performing a normal task with a priority of 1 may be prioritized. This is because the surplus task 71 does not become a reallocated task 72. For example, the priority of the snack 112 of the staff member 1 is lower than the oral cavity assistance 104 of the finder, so the task allocation unit 15 determines whether it can be allocated to the staff member 1. However, the task allocation unit 15 determines that the staff member 1 is not compatible with the bathing assistance 119. Next, the task allocation unit 15 determines whether the bathing assistance 119 can be allocated to the finder. The finder is compatible with the bathing assistance 119, but the oral cavity assistance 104, which overlaps with the bathing assistance 119 in time, has a higher priority than the bathing assistance 119.

[0093] Therefore, since the task allocation unit 15 cannot allocate bathing assistance 119 to either the finder or staff member 1, it shifts the schedule of staff member 2 later in time. That is, the task allocation unit 15 sets bathing assistance 119, vital sign measurement 120, changing clothes 121, and cleaning 122 after staff member 2's guiding of other users 8e (shifts and resets them). In this way, it is possible to reduce overtime by prioritizing allocation to other staff members and deleting surplus tasks 71. Also, if it is not possible to allocate to other staff members, the schedule of the staff member in question can be shifted later so that a regular task with a higher priority can be performed. When the schedule is shifted later, the task allocation unit 15 may delete the regular task with a priority of 1 for the staff member in question in order to reduce overtime.

[0094] Ambulance Guidance 8F The next incident response task included in the incident response task flow 80 is ambulance guidance 8f. The task allocation unit 15 searches for a staff member to whom the corresponding task is assigned based on other user guidance 8e. Here, staff member 1 is found. The task allocation unit 15 determines whether staff member 1 is handling ambulance guidance 8f. Here, it is assumed that staff member 1 is handling it. The corresponding task for staff member 1 is snacks 112. The task allocation unit 15 compares the priorities of snacks 112 and ambulance guidance 8f. It is determined that ambulance guidance 8f has a higher priority. Therefore, the task allocation unit 15 assigns ambulance guidance 8f to staff member 1. Note that snacks 112 (an example of a first normal task) has a priority of 1, and therefore becomes surplus task 71.

[0095] ·Record making 8g The next incident response task included in the incident response task flow 80 is record creation 8g. The task allocation unit 15 searches for a staff member to whom the corresponding task is assigned based on ambulance guidance 8f. Here, the finder is found. The task allocation unit 15 judges whether the finder is responding to record creation 8g. Here, it is assumed that the finder is responding. The corresponding task for the finder is snack 105. The task allocation unit 15 compares the priorities of snack 105 and record creation 8g. It is determined that record creation 8g has a higher priority. Therefore, the task allocation unit 15 assigns record creation 8g to the finder. Note that snack 105 (an example of a first normal task) has a priority of 1, and therefore becomes surplus task 71.

[0096] ·Follow-up report 8 hours The next incident response task included in the flow 80 of incident response tasks is the post-mortem report 8h. The task allocation unit 15 searches for a staff member to whom the corresponding task is assigned based on the record creation 8g. Here, the following are found in order: bathing assistance 119 for staff member 2, vital sign measurement 113 for staff member 1, changing clothes 106 of the finder, vital sign measurement 120 for staff member 2, and changing clothes 114 for staff member 1. However, all of the normal tasks have a higher priority than the post-mortem report 8h. Next, cleaning 108 by the finder is found as the corresponding task. The task allocation unit 15 determines whether the finder has responded to the post-mortem report 8h. Here, it is assumed that the finder has responded. The task allocation unit 15 compares the priorities of cleaning 108 and the post-mortem report 8h. It is determined that the priority of the post-mortem report 8h is higher. Therefore, the task allocation unit 15 assigns the post-mortem report 8h to the finder. Note that cleaning 108 (an example of the first normal task) has a priority of 1, so it becomes a surplus task 71.

[0097] <Screen example> FIG. 13 is a diagram for explaining a screen displayed by the terminal device 30. FIG. 13(a) is a task display screen 150 in normal times when no incident has occurred. The display contents of the task display screen 150 can be switched using tabs. The tabs include a planned work tab 153, a per-user tab 154, and a personal work tab 155. When the planned work tab 153 is selected, the terminal device 30 displays the normal tasks of the entire nursing facility by time period. When the per-user tab 154 is selected, the terminal device 30 displays the schedule of normal tasks or incident response tasks for each care recipient. When the personal work tab 155 is selected, the terminal device 30 displays the schedule of normal tasks or incident response tasks for the care recipient.

[0098] 13(a) shows a task display screen 150 with a planned work tab 153 selected. Schedules of regular tasks 151 and 152 are displayed on the task display screen 150. Care recipients 156, task contents 157, and corresponding staff members 158 are displayed on the task display screen 150 by time period.

[0099] 13(b) and (c) show post-incident task display screens 160, 170 displayed by the terminal device 30 when a notification is received that an incident has occurred. FIG. 13(b) shows the post-incident task display screen 160 for staff member 1, and FIG. 13(c) shows the post-incident task display screen 170 for staff member 2. The post-incident task display screens 160, 170 display a schedule to which incident response tasks are assigned, along with incident occurrence information 161, 171. The incident occurrence information 161, 171 includes the date and time of occurrence and the type of incident. It may also include the location of the occurrence, the name of the person being cared for, etc.

[0100] The post-incident task display screen 160 for staff member 1 displays the incident response tasks assigned to staff member 1 (contact superior 8b, contact family 8d, guide ambulance 8f) and the regular tasks performed by staff member 1 (guidance to excretion 110, measuring vital signs 113). The post-incident task display screen 170 for staff member 2 displays the incident response task assigned to staff member 2 (guidance to other users 8e) and the regular tasks performed by staff member 2 (oral assistance 117, bathing assistance 103, bathing assistance 119, measuring vital signs 120). These allow each staff member to understand the tasks they are to perform.

[0101] <Action or Processing> FIG. 14 is a sequence diagram illustrating the process in which the task coordination system 100 assigns incident response tasks to each staff member.

[0102] S1: A discoverer discovers an incident.

[0103] S2: The finder selects the type of incident from the incident notification screen 300 displayed by the terminal device 30 as shown in Fig. 10(b) and presses the send button 65. This causes the communication unit 31 to send an incident notification (occurrence and type of incident) to the information processing system 10. The incident notification may include the location of the incident, the name of the caregiver, the name of the staff member who found the incident, the time, etc.

[0104] S3: The communication unit 11 of the information processing system 10 receives the incident notification, and the incident response unit 13 executes a process to respond to the incident (a process to assign the flow 80 of the incident response task to multiple staff members). Details are explained in the flowcharts of Figures 15A and 15B. Note that the new schedule information is stored in the schedule information storage unit 16, and this records how each staff member responded when the incident occurred.

[0105] S4 to S6: The schedule management unit 12 of the information processing system 10 transmits the new schedule to which the incident response tasks are assigned to the terminal devices 30 of the discoverer and the staff members 1 and 2. As a result, post-incident task display screens 160 and 170 are displayed as shown in Fig. 13(b) and (c).

[0106] Fig. 15A is an example of a flowchart illustrating the details of the process of step S3. Note that the process of Fig. 15 shows the concept of allocation of incident response tasks.

[0107] First, the incident response unit 13 of the information processing system 10 searches for staff members who can be allocated (S11). Staff members who can be allocated are staff members who are working when an incident occurs. Staff members who can be allocated may be staff members who are given priority in allocation of incident response tasks, such as the discoverer. In addition, staff members who can be allocated are staff members who are working on the earliest normal task (corresponding task) among normal tasks that start after the start of the immediately preceding incident response task.

[0108] Next, the task allocation unit 15 determines whether the staff member in step S11 is handling the incident response task (S12).

[0109] If the determination in step S12 is Yes, the process proceeds to step S13, and if the determination in step S12 is No, the process proceeds to step S11.

[0110] In step S13, the task allocation unit 15 determines whether or not the incident response task has a higher priority than the corresponding task (S13).

[0111] If the determination in step S13 is Yes, the process proceeds to step S14, and if the determination in step S13 is No, the process proceeds to step S11.

[0112] In step S14, the task allocation unit 15 replaces the corresponding task with an incident response task (S14).

[0113] The task allocation unit 15 determines (S15) whether the task is a surplus task 71. If the determination in step S15 is Yes, the process proceeds to step S16, and if the determination in step S15 is No, the process proceeds to step S17.

[0114] In step S16, the task allocation unit 15 deletes the surplus task 71 from the schedule information (S16). The process of step S17 will be described with reference to FIG. 15B.

[0115] Next, the task allocation unit 15 judges whether all incident response tasks have been allocated (S18). If the judgment in step S18 is Yes, the process in FIG. 15A ends, and if the judgment in step S18 is No, the process proceeds to step S11.

[0116] 15B is an example of a flowchart illustrating the details of the process of step S17. First, the incident response unit 13 of the information processing system 10 searches for staff members to whom the reallocation task 72 can be assigned (S21). Staff members who can be assigned the reallocation task 72 are staff members to whom regular tasks are assigned in a time period that overlaps with the reallocation task 72. When there are multiple staff members, a staff member who is performing a regular task with a lower priority or a staff member who is performing a regular task with a priority of 1 may be given priority.

[0117] Next, the task allocation unit 15 judges whether or not a staff member has been found (S22). If the judgment in step S22 is Yes, the process proceeds to step S23, and if the judgment in step S22 is No, the process proceeds to step S26.

[0118] In step S23, the task allocation unit 15 determines whether the staff member is working on the reallocated task 72 (S23). If the determination in step S23 is Yes, the process proceeds to step S24, and if the determination in step S23 is No, the process proceeds to step S21.

[0119] In step S24, the task allocation unit 15 determines whether the reallocated task 72 has a higher priority than the normal task that is allocated to the staff member in step S21 during the time period that overlaps with the reallocated task 72 (S24).

[0120] If the determination in step S24 is Yes, the process proceeds to step S25, and if the determination in step S24 is No, the process proceeds to step S21.

[0121] In step S25, the task allocation unit 15 replaces the normal task in the time period that overlaps with the reallocated task 72 with the reallocated task 72 (S25). Note that there is a case where the normal task replaced in step S25 becomes the reallocated task 72. In that case, the process of FIG. 15B is executed.

[0122] In step S26, since the staff member cannot be found, the task allocation unit 15 shifts the regular task of the staff member to whom the reallocated task 72 was assigned later in time, and assigns the reallocated task 72 to the staff member (S26).

[0123] In this way, the task adjustment system 100 of this embodiment replaces a normal task with an incident response task if the incident response task has a higher priority and the staff can handle the incident response task. The replaced normal task is assigned to another staff member if the priority is high, and is omitted if the priority is low. In this way, when an incident occurs, the staff member can deviate from a predetermined schedule by being assigned an incident response task. Therefore, the burden of consideration and judgment on the staff member to adjust the normal schedule can be reduced. In addition, since the incident response performed as a task remains as a record in the information processing system 10, it can also be used to record evidence when an incident occurs, which tends to cause confusion.

[0124] <Delegation of incident response tasks> There may be cases where the staff assigned to the incident response task is unable to handle the incident response task. For example, there may be cases where the staff is performing a task that cannot be left alone, such as mediating a dispute, even though this is not reflected in the schedule. In such cases, it is preferable for the staff to be able to transfer the assigned incident response task.

[0125] Fig. 16 is a post-incident task display screen 180 displayed on the terminal device 30 of staff member 1. In the explanation of Fig. 16, differences from Fig. 13(b) will be mainly explained. Fig. 16(a) displays incident response task transfer buttons 181, 182. The transfer buttons 181, 182 are buttons that are used by the terminal device 30 of staff member 1 (an example of a first terminal device) to request the information processing system 10 to transfer the incident response task to another staff member.

[0126] When the transfer button 181, 182 is pressed and the information processing system 10 receives a transfer request, the information processing system 10 inquires of the finder or another staff member 2 whether or not they can accept the incident response task. FIG. 16(b) shows an inquiry screen 190 displayed on the terminal device 30 (an example of a second terminal device) of the staff member 2. The inquiry screen 190 pops up an inquiry content 191. The inquiry content 191 displays a message 192 saying "Can you accept the incident response task of the superior contact?", a time limit 193, a Yes button 194, and a No button 195. The time limit 193 is a time period during which it is recommended to perform the incident response task of the transfer source, and may be the same as the time period assigned to the transfer source. When the staff member 2 presses the Yes button 194, the information processing system 10 is notified of the fact, and the information processing system 10 assigns the incident response task to the staff member 2. When the task allocation unit 15 receives a notice of transfer of the incident response task from staff 2, it deletes the incident response task from the schedule information of staff 1 and registers the incident response task in the schedule information of staff 2. The time period during which the incident response task is registered may be the same as that of staff 1.

[0127] In this case, two tasks (a regular task and an incident response task, or two incident response tasks) are assigned to Staff 2's schedule during the same time period. Staff 2 may have time to handle the incident response task, such as finishing their regular tasks early, and this allows staff members to communicate with each other and distribute the load of incident response tasks.

[0128] The transfer buttons 181 and 182 may be displayed not only for incident response tasks but also for normal tasks.

[0129] <Task decomposition> Breaking down a task may make it easier for the information processing system 10 to assign tasks to staff. Fig. 17 shows a schematic diagram of the break down of a task. For example, excretion guidance 200 is broken down into three tasks: taking the patient to the toilet 201, waiting 202, and taking the patient to his / her own room (returning) 203. How each task can be broken down is registered in the information processing system 10.

[0130] A staff member to whom the excretion guidance 200 is assigned can transfer the disassembly task in consideration of his / her own schedule if it is difficult to complete the entire task but the disassembly task can be completed. FIG. 18 shows a post-incident task display screen 210 in which a transfer button is displayed for each disassembly task. In FIG. 18, buttons corresponding to the disassembly tasks in excretion guidance (take 211, wait 212, return 213) are displayed. Buttons corresponding to disassembly tasks may be displayed for other normal tasks and incident response tasks, but not all tasks necessarily have disassembly tasks.

[0131] When the button corresponding to the disassembly task is pressed, the terminal device 30 of staff member 2 displays the inquiry screen 190, in the same way as when the transfer buttons 181, 182 are pressed. The inquiry screen 190 also asks whether the disassembly task is possible. Since the disassembly task can be completed in a shorter time, other staff members who receive the inquiry are more likely to accept the transfer.

[0132] 18 can be displayed by transmitting screen information for displaying, as a transfer button, the display name of a decomposition task that has been decomposed in advance by the information processing system 10 to the terminal device 30. The same can be applied to the inquiry screen 190.

[0133] <Major Effects> In the task adjustment system 100 of this embodiment, if the priority of the incident response task is higher and the staff can handle the incident response task, the normal task is replaced with the incident response task. If the replaced normal task has a high priority, it is assigned to another staff member, and if the priority is low, it is omitted. In this way, the staff can deviate from the predetermined schedule when an incident occurs. Therefore, the burden of the staff on the consideration and judgment to adjust the normal schedule can be reduced. In addition, since the incident response performed as a task remains as a record in the information processing system 10, it can also be used to record evidence when an incident occurs, which tends to cause confusion.

[0134] <Other application examples> The present invention is not limited to the above-mentioned specifically disclosed embodiment, and various modifications and changes are possible without departing from the scope of the claims. Note that the information processing system 10 described in the present embodiment is only one example, and it goes without saying that there are various system configuration examples according to the application and purpose.

[0135] For example, in this embodiment, the incident response tasks are assigned to three staff members, but the information processing system 10 may assign the incident response tasks to one staff member. For example, if there is only one staff member on duty, all incident response tasks may be assigned to this staff member.

[0136] In addition, in this embodiment, each staff member is treated equally, but the incident response task may be preferentially assigned to any staff member. For example, the task allocation unit 15 first determines whether the incident response task can be assigned to a staff member who is to be prioritized. For example, a staff member who is on a break may be the staff member who is to be prioritized.

[0137] Furthermore, in this embodiment, a normal task with a priority level of 1 is set as the surplus task 71, but the priority level of the normal task determined as the surplus task 71 may be dynamically changed. For example, the task allocation unit 15 changes the priority level of the normal task determined as the surplus task 71 in accordance with the priority level that differs depending on the type of incident as shown in FIG. 9. For example, in the case of an infectious disease, the priority level of the normal task determined as the surplus task 71 may be set to 3. This makes it easier for the task allocation unit 15 to allocate incident response tasks to staff members when a serious incident occurs.

[0138] Moreover, the configuration example in Fig. 5 and the like is divided according to main functions in order to facilitate understanding of the processing by the information processing system 10. The present invention is not limited by the manner in which the processing units are divided or the names of the processing units. The processing of the information processing system 10 can be divided into more processing units according to the processing contents. Also, it can be divided so that one processing unit includes more processes.

[0139] Each function of the above-described embodiments can be realized by one or more processing circuits. Here, the term "processing circuit" in this specification includes a processor programmed to execute each function by software, such as a processor implemented by an electronic circuit, and a device such as an ASIC (Application Specific Integrated Circuit), a DSP (digital signal processor), an FPGA (field programmable gate array), or a conventional circuit module designed to execute each function described above.

[0140] The devices described in the example are merely illustrative of one of several computing environments for implementing the embodiments disclosed herein. In one embodiment, the information processing system 10 includes a plurality of computing devices, such as a server cluster, configured to communicate with each other via any type of communication link, including a network, shared memory, etc., to perform the processes disclosed herein.

[0141] Furthermore, the information processing system 10 can combine the disclosed processing steps in various ways. Each element of the information processing system 10 may be integrated into one device, or may be divided into multiple devices. Each process performed by the information processing system 10 may be performed by the information processing terminal 22.

[0142] <Additional Notes> [Appendix 1] An information processing system capable of communicating with a terminal device carried by a facility staff member via a network, a schedule information storage unit that stores schedule information in which regular tasks are assigned to each staff member in chronological order; a priority information storage unit in which task priorities are registered; a communication unit that receives a notification that an incident has occurred from the terminal device; a task allocation unit that allocates one or more incident response tasks to a plurality of staff members according to the priority of the incident response task corresponding to the incident received by the communication unit and the priority of the normal task; An information processing system having the above configuration. [Appendix 2] a task correspondence information storage unit in which tasks having skills corresponding to the staff are registered; The information processing system of claim 1, wherein the task allocation unit allocates the incident response task to the staff member if the priority of the incident response task is higher than the priority of the normal task and the staff member is responding to the incident response task. [Appendix 3] When the priority of the first regular task replaced by the allocation of the incident response task is equal to or higher than a threshold, the task allocation unit A priority of the first normal task; 3. The information processing system according to claim 1, wherein the first regular task is assigned to a staff member other than the staff member who was scheduled to perform the first regular task, and the first regular task is assigned to the other staff member according to the priority of a second regular task that overlaps in time with the first regular task. [Appendix 4] When the priority of the first normal task is not equal to or higher than a threshold, the task allocation unit: 4. The information processing system of claim 3, wherein the first regular task is deleted from the schedule information as an unexecuted surplus task. [Appendix 5] The task allocation unit determines that the priority of the first normal task is equal to or higher than a threshold, If the other staff member to whom the second regular task was assigned does not handle the first regular task, or if the priority of the second regular task is higher than the priority of the first regular task, The information processing system of claim 4, further shifting the schedule of a staff member who was scheduled to perform the first regular task, including the first regular task, to a later date. [Appendix 6] the task allocation unit prioritizes the other staff members to whom the second regular task is assigned, the other staff members having a priority level not equal to or higher than a threshold level, among the plurality of other staff members to whom the second regular task is assigned, 6. The information processing system of claim 5, further comprising: determining whether the first regular task can be assigned to the other staff member based on a priority of the first regular task and a priority of the second regular task. [Appendix 7] The communication unit transmits new schedule information to which the task allocation unit has assigned the incident response tasks to the terminal device of each staff member; 7. The information processing system according to any one of claims 1 to 6, wherein the terminal device of each staff member displays the new schedule information. [Appendix 8] When the communication unit receives a notification of transfer of the incident response task inputted in the first terminal device, Sending an inquiry to a second terminal device as to whether or not to accept the transfer of the incident response task; The information processing system of claim 7, wherein when a transfer of the incident response task is received from the second terminal device, the task allocation unit deletes the incident response task from the schedule information of the staff of the first terminal device and allocates the incident response task to the staff of the second terminal device. [Appendix 9] The communication unit transmits decomposition tasks into which the incident response task is decomposed to each staff member, When receiving an input of a transfer of the disassembly task from the first terminal device, The information processing system according to claim 8, further comprising: transmitting an inquiry to the second terminal device as to whether or not to accept the transfer of the disassembly task. [Appendix 10] 10. The information processing system according to any one of claims 1 to 9, wherein in the priority information storage unit, priorities of some of the normal tasks differ depending on whether it is nighttime or daytime. [Explanation of symbols]

[0143] 10. Information Processing Systems 30 Terminal Equipment 100 Task Coordination System [Prior art documents] [Patent documents]

[0144] [Patent Document 1] Special Publication No. 2018-517214

Claims

1. An information processing system capable of communicating with a terminal device carried by a facility staff member via a network, a schedule information storage unit that stores schedule information in which regular tasks are assigned to each staff member in chronological order; a priority information storage unit in which task priorities are registered; a communication unit that receives a notification that an incident has occurred from the terminal device; a task allocation unit that allocates one or more incident response tasks to a plurality of staff members according to the priority of the incident response task corresponding to the incident received by the communication unit and the priority of the normal task; An information processing system having the above configuration.

2. a task correspondence information storage unit in which tasks having skills corresponding to the staff are registered; 2. The information processing system of claim 1, wherein the task allocation unit allocates the incident response task to the staff member when the priority of the incident response task is higher than the priority of the normal task and the staff member is responding to the incident response task.

3. When the priority of the first regular task replaced by the allocation of the incident response task is equal to or higher than a threshold, the task allocation unit A priority of the first normal task; 3. The information processing system according to claim 1, further comprising: a second regular task that is assigned to a staff member other than the staff member who was scheduled to perform the first regular task, and that overlaps in time with the first regular task, and the first regular task is assigned to the other staff member according to the priority of the second regular task.

4. When the priority of the first normal task is not equal to or higher than a threshold, the task allocation unit:

4. The information processing system according to claim 3, wherein the first ordinary task is deleted from the schedule information as an unexecuted redundant task.

5. The task allocation unit determines that the priority of the first normal task is equal to or higher than a threshold, If the other staff member to whom the second regular task was assigned does not handle the first regular task, or if the priority of the second regular task is higher than the priority of the first regular task, The information processing system according to claim 4 , further comprising: shifting a schedule of a staff member who was scheduled to perform the first regular task, including the first regular task, to a later date.

6. the task allocation unit prioritizes the other staff members to whom the second regular task is assigned, the other staff members having a priority level not equal to or higher than a threshold level, among the plurality of other staff members to whom the second regular task is assigned, 6. The information processing system according to claim 5, further comprising: determining whether the first regular task can be assigned to the other staff member according to a priority of the first regular task and a priority of the second regular task.

7. The communication unit transmits new schedule information to which the task allocation unit has assigned the incident response tasks to the terminal device of each staff member; 2. The information processing system according to claim 1, wherein the terminal device of each staff member displays the new schedule information.

8. When the communication unit receives a notification of transfer of the incident response task inputted in the first terminal device, Sending an inquiry to a second terminal device as to whether or not to accept the transfer of the incident response task; The information processing system of claim 7, wherein when a transfer of the incident response task is received from the second terminal device, the task allocation unit deletes the incident response task from the schedule information of the staff of the first terminal device and allocates the incident response task to the staff of the second terminal device.

9. The communication unit transmits decomposition tasks into which the incident response task is decomposed to each staff member, When receiving an input of a transfer of the disassembly task from the first terminal device, 9. The information processing system according to claim 8, further comprising: transmitting an inquiry to said second terminal device as to whether or not to accept the transfer of said disassembly task to said second terminal device.

10. 2. The information processing system according to claim 1, wherein in said priority information storage section, the priorities of some of said normal tasks differ depending on whether it is nighttime or daytime.

11. An information processing system that can communicate with terminal devices carried by facility staff via a network, a communication unit that receives a notification that an incident has occurred from the terminal device; Based on a schedule information storage unit that stores schedule information in which regular tasks are allocated to each staff member in chronological order, and a priority information storage unit in which the priority of the tasks is registered, a task allocation unit that allocates one or more incident response tasks to a plurality of staff members according to a priority of the incident response task corresponding to the incident received by the communication unit and a priority of the normal task; A program to function as a

12. A task coordination method carried out by an information processing system capable of communicating with a terminal device carried by a facility staff member via a network, comprising: A communication unit receives a notification that an incident has occurred from the terminal device; Based on a schedule information storage unit that stores schedule information in which regular tasks are allocated to each staff member in chronological order, and a priority information storage unit in which the priority of the tasks is registered, a task allocation unit allocating one or more of the incident response tasks to a plurality of staff members according to a priority of the incident response task corresponding to the incident received by the communication unit and a priority of the normal task; A method for adjusting tasks.

13. A task coordination system in which a terminal device carried by a facility staff member and an information processing system communicate with each other via a network, The information processing system includes: a schedule information storage unit that stores schedule information in which regular tasks are assigned to each staff member in chronological order; a priority information storage unit in which task priorities are registered; a communication unit that receives a notification that an incident has occurred from the terminal device; a task allocation unit that allocates one or more incident response tasks to a plurality of staff members according to a priority of the incident response task corresponding to the incident received by the communication unit and a priority of the normal task; The terminal device A task coordination system that transmits a notification to the information processing system that the incident has occurred in response to an operation by a staff member.

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