Information presentation system, information presentation method and information presentation program

Abstract

To provide an information presentation system capable of further reliably presenting customer information, especially about a newly appearing customer, to a provider of a service or a product.SOLUTION: An information presentation system 1 includes a customer information storage unit, an identification information acquisition unit, and a customer information presentation unit. The customer information storage unit stores customer information C including evaluation information of a customer evaluated by a provider P who has provided at least one of a service or a product to the customer, in association with identification information D of the customer. The identification information acquisition unit acquires, from the customer, the identification information D that identifies the customer. The customer information presentation unit presents the provider P with the customer information C corresponding to the identification information D acquired by the identification information acquisition unit.SELECTED DRAWING: Figure 3

Description

[Technical field]

[0001] An embodiment of the present invention relates to an information presentation system, an information presentation method, and an information presentation program. [Background technology]

[0002] Conventionally, there is an information presentation system that presents, via a website, customer reviews of services provided by facilities such as hotels and restaurants, and customer reviews of products purchased from retail stores. A person who wishes to receive a service or purchase a product can select a service or product by referring to the reviews posted on the website.

[0003] For example, JP 2003-167971 A discloses a restaurant rating system that allows users to provide honest feedback to restaurants by rating their own experiences at restaurants and providing feedback to the restaurant, and also by linking this feedback with information provided by others. However, by keeping these ratings confidential from third parties, restaurant ratings are not provided directly to third parties, but rather the system provides ratings indirectly by showing users the usage trends of others in the same situation. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] JP 2003-167971 A Summary of the Invention [Problem to be solved by the invention]

[0005] However, with conventional information presentation systems, it is difficult to reliably present to a provider customer information regarding a customer, such as whether a newly arrived customer is a good or bad customer to the provider, and further, what services and products the customer has evaluated under other providers.

[0006] Therefore, the embodiments aim to present an information presentation system, an information presentation method, and an information presentation program that can more reliably present customer information, especially of newly arrived customers, to providers of services or products. [Means for solving the problem]

[0007] An information presentation system according to an embodiment includes a customer information storage unit, an identification information acquisition unit, and a customer information presentation unit. The customer information storage unit stores customer information, including evaluation information in which a provider who has provided at least one of a service or a product to the customer has evaluated the customer, in association with the customer's identification information. The identification information acquisition unit acquires the identification information that identifies the customer from the customer. The customer information presentation unit presents the customer information corresponding to the identification information acquired by the identification information acquisition unit to the provider.

[0008] In an information presentation method according to an embodiment, a customer information storage unit stores customer information including evaluation information in which a provider who has provided at least one of a service or a product to the customer evaluates the customer in association with identification information of the customer. An identification information acquisition unit acquires the identification information identifying the customer from the customer. A customer information presentation unit presents the customer information corresponding to the identification information acquired by the identification information acquisition unit to the provider.

[0009] The information presentation program of the embodiment has code for a customer information storage unit, code for an identification information acquisition unit, and code for a customer information presentation unit. The code for the customer information storage unit stores customer information including evaluation information in which a provider who has provided at least one of a service or a product to the customer evaluates the customer in association with the identification information of the customer. The code for the identification information acquisition unit acquires the identification information that identifies the customer from the customer. The code for the customer information presentation unit presents the customer information corresponding to the identification information acquired by the identification information acquisition unit to the provider. Effect of the Invention

[0010] According to the present invention, it is possible to provide an information presentation system, an information presentation method, and an information presentation program that can more reliably present customer information, particularly of newly arrived customers, to providers of services or products. [Brief description of the drawings]

[0011] [Figure 1] 1 is a block diagram showing an example of an overall configuration of an information presentation system according to an embodiment. [Diagram 2] FIG. 2 is a block diagram showing an example of a configuration of a customer terminal of the information presentation system according to the embodiment. [Diagram 3] 2 is a block diagram showing an example of the configuration of a provider terminal and a server of the information presentation system according to the embodiment. FIG. [Figure 4] 10 is a flowchart illustrating an example of a flow of an information presentation process in the information presentation system according to the embodiment. [Diagram 5] 1 is an explanatory diagram showing an example of an information flow in an information presentation process of an information presentation system according to an embodiment. [Figure 6] 13 is a flowchart showing an example of a flow of an information presentation process in the information presentation system according to the first modified example of the embodiment. [Figure 7] FIG. 11 is an explanatory diagram showing an example of an information flow in an information presentation process of an information presentation system according to a first modified example of an embodiment. [Figure 8]13 is a flowchart showing an example of a flow of an information presentation process in an information presentation system according to a second modification of the embodiment. [Figure 9] FIG. 11 is an explanatory diagram showing an example of an information flow in an information presentation process of an information presentation system according to a second modified example of the embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0012] Hereinafter, an embodiment will be described with reference to the drawings.

[0013] (Embodiment) 1 is a block diagram showing an example of the overall configuration of an information presentation system 1. The information presentation system 1 includes a customer terminal 10 used by a customer, a provider terminal 20 used by a provider P that provides at least one of a service or a product to the customer, and a server 30 connected to the provider terminal 20 via a communication means such as a LAN, the Internet, or mobile communication. When a customer instructs the provider terminal 20 to present customer information C via the customer terminal 10, the provider terminal 20 obtains the customer information C from the server 30 and presents it to the provider P.

[0014] 2 is a block diagram showing an example of the configuration of the customer terminal 10. The customer terminal 10 is, for example, a mobile information terminal such as a smartphone used by a customer. The customer terminal 10 has a camera 11, a memory unit 12, a control unit 13, a display unit 14, and an instruction input unit 15.

[0015] When a customer performs user registration, the camera 11 photographs the customer's face and acquires face information F.

[0016] The storage unit 12 has storage elements such as a ROM, a RAM, a HDD, and an SSD, and is capable of storing various data and programs for controlling the customer terminal 10. The storage unit 12 stores, for example, identification information D for identifying a customer.

[0017] The control unit 13 has a processing device such as a CPU, and realizes its functions by executing a program read from the storage unit 12. The control unit 13 transmits a face image captured by the camera 11 to the server 30 to perform user registration, receives identification information D issued by the server 30 upon user registration, and stores it in the storage unit 12. The control unit 13 also reads the identification information D from the storage unit 12 in response to an instruction input by the customer via the instruction input unit 15, converts the identification information D into a two-dimensional barcode, and displays it on the display unit 14.

[0018] The display unit 14 is configured with an LCD, an OLED, or the like, and is capable of displaying various types of information.

[0019] The instruction input unit 15 is, for example, a touch panel arranged overlaid on the display unit 14, and various instructions can be input by operating the touch panel with fingers.

[0020] 3 is a block diagram showing an example of the configuration of the provider terminal 20 and the server 30. The provider terminal 20 is, for example, a mobile information terminal such as a smartphone or a tablet, or an information terminal such as a PC, and is managed by a provider P who provides at least one of a product or a service to a customer. The provider terminal 20 has a camera 21, a storage unit 22, a control unit 23, a display unit 24, and an instruction input unit 25.

[0021] The camera 21 captures and acquires the two-dimensional barcode indicating the identification information D displayed on the display unit 14.

[0022] In addition, the camera 21 captures an image of the customer's face and acquires face information F.

[0023] The storage unit 22 has storage elements such as a ROM, a RAM, a HDD, and an SSD, and stores various data and programs for controlling the provider terminal 20. The storage unit 22 stores, for example, a program for converting a two-dimensional barcode into identification information D.

[0024] Control unit 23 has a processing device such as a CPU, and realizes its functions by executing a program read from storage unit 22. When a two-dimensional barcode is input from camera 21, control unit 23 converts the two-dimensional barcode to obtain identification information D. In addition, when camera 21 photographs the face of a customer, control unit 23 obtains face information F. Control unit 23 transmits the obtained identification information D and face information F to server 30.

[0025] The display unit 24 is configured with an LCD, an OLED, or the like, and is capable of displaying various types of information.

[0026] The instruction input unit 25 is, for example, a touch panel arranged over the display unit 24, and various instructions can be input by operating the touch panel with fingers.

[0027] The server 30 includes a storage unit 31 and a control unit 32 .

[0028] The storage unit 31 has storage elements such as a ROM, a RAM, a HDD, and an SSD, and stores various data and programs for controlling the control unit 32. The storage unit 31 also stores, for example, a program for a matching unit V that performs a matching process for matching face information F.

[0029] The control unit 32 has a processing device such as a CPU, and executes the programs read from the storage unit 31 to realize its functions.

[0030] When a customer registers as a user via the customer terminal 10, the control unit 32 issues new identification information D for identifying the customer, transmits it to the customer terminal 10, and stores it in the memory unit 12, and also stores customer information C in the memory unit 31 in association with the identification information D.

[0031] The customer information C includes attribute information A, such as the name, address, and email address of the customer, input via the instruction input unit 15, as well as face information F of the customer captured by the camera 21.

[0032] The customer information C also includes evaluation information of the customer by a provider P who has provided at least one of a service or a product to the customer, including an evaluation score E given by the provider P in evaluating the customer and comments T regarding points to keep in mind when the provider P evaluates the customer or deals with the customer. In other words, the evaluation information includes the evaluation score E and comments T given by the provider P to the customer who has received at least one of a product or a service.

[0033] The customer information C also includes points M that the customer can pay to the provider P in exchange for the product or service. The points M are granted by the provider P after the service or product is provided, and can be referenced from the customer terminal 10. The points M encourage user registration by giving a merit to the customer. The points M may also be granted in correlation with the evaluation points E granted by the provider P. For example, the points M may be determined so that they are granted higher according to the evaluation points E granted by the provider P, in order to encourage the customer to take actions that are valued by the provider P.

[0034] The customer information C also includes an identity verification history R, ​​which is a history of the results of identity verification performed by the provider P as to whether or not the instruction to present the customer information C is made by the customer himself / herself. When the control unit 32 receives face information F obtained by photographing the customer with the camera 21 from the provider terminal 20, the control unit 32 performs a matching process in the matching unit V to match the face information F of the customer received from the provider terminal 20 with the face information F stored in the storage unit 31 and associated with the identification information D, and transmits the matching result I to the provider terminal 20. A matching technique such as machine learning is used for the matching process.

[0035] The customer information C and the matching result I are received by the provider terminal 20 and displayed on the display unit 24. The provider P performs identity verification by comparing the person's face with the facial information F displayed on the display unit 24. At that time, the provider P can refer to the matching result I displayed on the display unit 24. The provider P instructs and inputs the identity verification result r via the instruction input unit 25. The identity verification result r includes either identity information indicating that the identity has been confirmed, or non-identity information indicating that the identity has not been confirmed. The instructed and input identity verification result r is transmitted from the control unit 23 to the server 30. The control unit 32 stores the identity verification result r in the memory unit 31 as identity verification history R in association with the identification information D.

[0036] The control unit 32 can detect fraudulent use of the customer terminal 10 by detecting an abnormality in the personal identification history R, ​​such as when non-personal information is frequently stored in the personal identification history R. When fraudulent use is suspected based on the personal identification history R, ​​the provider P can take measures such as canceling or refusing to provide the customer with a service or product.

[0037] When the control unit 32 receives the identification information D from the control unit 23, it reads the customer information C corresponding to the identification information D from the storage unit 31 and transmits it to the provider terminal 20 so that it can be presented to the provider P.

[0038] After providing a service or product, the provider P inputs an evaluation score E, a comment T, an evaluation score E, and points M corresponding to the evaluation score E, via the instruction input unit 25 of the provider terminal 20. When the control unit 23 transmits the information to the server 30, the control unit 32 stores the input information in the memory unit 31 in association with the identification information D.

[0039] That is, the information presentation system 1 has a memory unit 31 which is a customer information storage unit that stores customer information C including evaluation information on a customer evaluated by a provider P who has provided at least one of a service or a product to the customer, in association with the customer's identification information D. The camera 21 and the control unit 23 are an identification information acquisition unit that acquires, from a customer, the identification information D that identifies the customer. The control unit 32 is a customer information presentation unit that presents, to the provider P, the customer information C corresponding to the identification information D acquired by the identification information acquisition unit via the provider terminal 20.

[0040] Furthermore, the camera 21 is a biometric information acquisition unit that acquires biometric information of a customer from the customer. The biometric information includes face information F acquired from the customer's face. The customer information storage unit stores the biometric information of the customer associated with the customer's identification information D. The customer information presentation unit presents to the provider P the biometric information associated with the identification information D acquired by the identification information acquisition unit.

[0041] The matching unit V matches the biometric information of the customer acquired by the biometric information acquisition unit with the face information F stored in the customer information storage unit, and outputs a matching result I.

[0042] The customer information storage unit stores points M according to the evaluation point E in association with the identification information D.

[0043] The provider P who has received the customer information C from the customer information presentation unit can input the identity verification result r based on the customer information C via the instruction input unit 15 and store it in the customer information storage unit.

[0044] In addition, in the information presentation method, a customer information storage unit stores customer information C including evaluation information of a provider P who has provided at least one of a service or a product to the customer in association with identification information D of the customer. An identification information acquisition unit acquires, from the customer, identification information D that identifies the customer. A customer information presentation unit presents, to the provider P, the customer information C corresponding to the identification information D acquired by the identification information acquisition unit.

[0045] The information presentation program also causes the computer to execute code for a customer information storage unit that stores customer information C, including evaluation information on the customer provided by a provider P who has provided at least one of a service or a product to the customer, in correspondence with the customer's identification information D, code for an identification information acquisition unit that acquires the identification information D that identifies the customer from the customer, and code for a customer information presentation unit that presents to the provider the customer information C corresponding to the identification information D acquired by the identification information acquisition unit.

[0046] (operation) Next, the operation of the information presentation system 1 will be described.

[0047] Fig. 4 is a flowchart showing an example of the flow of the information presentation process. Fig. 5 is an explanatory diagram showing an example of the flow of information in the information presentation process. In the explanation of the operation of the embodiment, an example will be explained in which the provider P is a hotel that provides accommodation services.

[0048] When using the information presentation system 1, a hotel customer registers as a user. The customer prepares a customer terminal 10, photographs his / her face with the camera 11, and inputs attribute information A with the instruction input unit 15. The control unit 13 transmits to the server 30 face information F acquired by photographing the face with the camera 11, and attribute information A acquired via the instruction input unit 15. The control unit 32 of the server 30 newly issues identification information D, and stores the attribute information A and face information F in association with the identification information D as customer information C in the memory unit 31. The identification information D issued by the control unit 32 is transmitted to the customer terminal 10, and is also stored in the memory unit 12.

[0049] The hotel provides a provider terminal 20.

[0050] As shown in Figs. 4 and 5, the control unit 23 of the provider terminal 20 waits until it acquires the customer's identification information D and face information F (S1: NO). When the customer checks in at a hotel, the customer inputs an instruction via the instruction input unit 15, and the control unit 13 reads the identification information D from the storage unit 12, converts it into a two-dimensional barcode, and displays it on the display unit 14. The camera 21 of the provider terminal 20 captures the two-dimensional barcode displayed on the display unit 14. The control unit 23 converts the two-dimensional barcode captured by the camera 21 to acquire the identification information D. Next, the camera 21 captures the customer's face and acquires the face information F (S1: YES). The control unit 23 transmits the acquired identification information D and face information F to the server 30 (S2).

[0051] The control unit 32 of the server 30 performs the processing of the matching unit V. The matching unit V matches the face information F received from the control unit 23 with the face information F stored in the memory unit 31 in association with the identification information D, and outputs the matching result I (S3).

[0052] The control unit 32 transmits the customer information C, including the attribute information A, face information F, evaluation score E, comments T, points M, and identity verification history R stored in the memory unit 31, and the matching result I to the provider terminal 20 (S4).

[0053] The control unit 23 displays the customer information C and matching result I received from the server 30 on the display unit 24 of the provider terminal 20. The hotel staff, who is the provider P, refers to the customer information C and matching result I, compares the customer's face with the face information F displayed on the display unit 24, and judges whether the customer is the customer in question. When the hotel staff determines that the customer is the customer in question, they input the customer information as the customer confirmation result r into the instruction input unit 25 (S5: YES).

[0054] The control unit 23 waits until the comment T, the evaluation score E, and the points M based on the evaluation score E are input (S6: NO). After the service is completed and the customer checks out, the instruction input unit 25 inputs the comment T for the customer, the evaluation score E, and the points M based on the evaluation score E (S6: YES). The information input in S5 and S6 is sent to the server 30 (S7). The control unit 32 stores the received information including the identity verification result r (identity information) in the memory unit 31 in association with the identification information D (S8).

[0055] Furthermore, in S5, if the hotel staff determines that the customer is not the customer himself / herself, they input non-personal information as the personal identification result r to the instruction input unit 25 (S5: NO). The control unit 23 transmits the personal identification result r (non-personal information) to the server 30, and stores the personal identification result r (non-personal information) in the personal identification history R of the storage unit 31.

[0056] When a customer checks in, the hotel can determine from the customer information C displayed on the display unit 24 based on the customer's instructions whether the customer is a good or bad customer, what points the hotel should pay attention to when dealing with the customer, and even determine whether the check-in should be rejected.

[0057] According to the embodiment, the information presentation system 1 can more reliably present customer information C, particularly of a newly appearing customer, to a service or product provider P.

[0058] (First Modification of the Embodiment) Fig. 6 is a flowchart showing an example of the flow of information presentation processing in Modification 1 of the embodiment. Fig. 7 is an explanatory diagram showing an example of information flow in the information presentation processing in Modification 1 of the embodiment. In the embodiment, the customer's face is photographed by the camera 21 of the provider terminal 20, but the customer's face may be photographed by the customer terminal 10. In Modification 1, an example in which the customer's face is photographed by the customer terminal 10 will be described. In the description of Modification 1 and other modifications, the same configuration as the embodiment will be omitted.

[0059] As shown in FIG. 6 and FIG. 7, the control unit 13 waits until face information F is input (S11: NO). When checking in at a hotel, the customer photographs his / her face with the camera 11 of the customer terminal 10. The control unit 13 performs face authentication processing, and if the face photographed by the camera 11 is not the customer's face, the processing returns to S11 (S11: YES, S12: NO). If the face photographed by the camera 11 is the customer's face (S12: YES), the control unit 13 displays a two-dimensional barcode indicating identification information D on the display unit 14 (S13). The control unit 23 waits until the two-dimensional barcode is input (S14: NO). The camera 21 of the provider terminal 20 photographs the two-dimensional barcode displayed on the display unit 14, and if the two-dimensional barcode is input (S14: YES), the control unit 23 converts the two-dimensional barcode into identification information D and transmits it to the server 30 (S15).

[0060] The control unit 32 reads customer information C, such as attribute information A, face information F, evaluation score E, comments T, points M, and identity verification history R, ​​associated with the identification information D from the memory unit 31, and transmits it to the provider terminal 20 (S16).

[0061] The processes in S17 to S20 are similar to those in S5 to S8, respectively, and therefore will not be described.

[0062] That is, in the first modification of the embodiment, the camera 11 and the control unit 13 constitute an identification information acquisition unit that can authenticate whether or not a customer is the customer. When authenticating that the customer is the customer, the identification information acquisition unit acquires the customer's identification information D.

[0063] According to the first variant of the embodiment, even if the customer does not photograph his / her face with the camera 21 of the provider terminal 20, by having the customer photograph his / her face with the camera 11 of the customer terminal 10, the customer information C, especially of a newly arrived customer, can be more reliably presented to the provider P of the service or product.

[0064] (Modification 2 of the embodiment) Fig. 8 is a flowchart showing an example of the flow of information presentation processing in Modification 2 of the embodiment. Fig. 9 is an explanatory diagram showing an example of information flow in the information presentation processing in Modification 2 of the embodiment. The customer identification information D may be acquired by a matching process in a matching unit V based on face information F acquired by photographing the face of the customer with the camera 21 of the provider terminal 20.

[0065] 8 and 9, the control unit 23 waits until face information F of the customer is input (S21: NO). When checking in at a hotel, the customer photographs his / her face with the camera 21 of the provider terminal 20. When the camera 21 photographs the customer's face (S21: YES), the control unit 23 transmits the face information F acquired from the camera 21 to the server 30 (S22).

[0066] When the control unit 32 receives face information F from the provider terminal 20, the control unit 32 compares the received face information F with each of the face information F stored in the storage unit 31 through processing by the comparison unit V (S23), acquires identification information D associated with the face information F for which matching was successful (S24), acquires customer information C associated with the identification information D, and transmits the customer information C to the provider terminal 20 (S25). That is, in the second modification, the processing of S23 and S24 constitutes an identification information acquisition unit. The identification information acquisition unit acquires the identification information D based on the comparison result I.

[0067] The processes in S26 to S29 are similar to those in S5 to S8, respectively, and therefore will not be described.

[0068] According to the second variant of the embodiment, the information presentation system 1 can more reliably present customer information C, especially of a newly arrived customer, to a service or product provider P, even if the customer does not have a customer terminal 10.

[0069] In the embodiment and the modified example, the customer terminal 10 converts the identification information D into a two-dimensional barcode and displays it, but this is not limited to the above. The identification information D may be converted into a one-dimensional barcode, or into letters, numbers, or symbols, or into figures or patterns, or into an avatar or other display image. In this case, the provider terminal 20 is configured to be able to convert the one-dimensional barcode, letters, numbers, symbols, figures or patterns, avatars, or other display images into the identification information D.

[0070] In the embodiment and the modified example, the identification information acquisition unit is the camera 21 and the control unit 23, but is not limited to this. The identification information acquisition unit may acquire the customer identification information D from the customer terminal 10 by wireless communication, wired communication, or optical communication.

[0071] In addition, in the embodiments and variant examples, an example has been described in which the information presentation system 1 has a customer terminal 10, but the customer terminal 10 is not necessarily required, and the customer terminal 10 may be replaced by plastic or paper, etc., on which the customer's identification information D is written.

[0072] In the embodiment and the modified example, the biometric information acquisition unit is the camera 11, 21 that acquires the face image of the customer, but is not limited thereto. The biometric information acquisition unit may be a detection device that detects the three-dimensional shape of the customer's face, a fingerprint authentication reader that can read fingerprints, a finger vein detection device that detects the finger veins of the customer, an iris authentication reader that reads the iris of the customer, a microphone that acquires the voiceprint of the customer, or a device that acquires biometric information of other customers. The storage unit 31 may store biometric information such as face shape, fingerprint, finger vein, iris, and voiceprint in association with the information of the customer.

[0073] Further, in the embodiment and the modified example, an example has been described in which the points M are awarded according to the evaluation point E, but this is not limiting, and the points M may be freely input by the provider P.

[0074] In addition, in the embodiment and the modified example, the instruction input units 15 and 25 are touch panels, but the present invention is not limited to this example, and the instruction input units 15 and 25 may be input devices such as a keyboard and a mouse.

[0075] As described above, the embodiment of the present invention has been described, but the embodiment is not limited to this, and various changes, modifications, etc. are possible without departing from the gist of the present invention.

[0076] In addition, the steps of each procedure in the embodiments may be executed in a different order, may be executed simultaneously, or may be executed in a different order each time, as long as this is not contrary to the nature of the steps. Furthermore, all or part of the steps of each procedure in the embodiments may be realized by hardware or a program. [Explanation of symbols]

[0077] 1. Information presentation system 10. Customer terminal 11. Camera 12...Storage section 13. Control section 14...Display section 15. Instruction input section 20. Provider terminal 21. Camera 22...Storage section 23 Control section 24...Display section 25...Instruction input section 30 Servers 31...Storage section 32 Control section A...Attribute information C...Customer information D...Identification information E Evaluation score F...Facial information I Matching results M...Points P...provider R Identity Verification History r Identity verification result T ···Comments V: Verification section

Claims

1. a customer information storage unit that stores customer information including evaluation information in which a provider who has provided at least one of a service or a product to the customer evaluates the customer in association with identification information of the customer; an identification information acquisition unit that acquires the identification information that identifies the customer from the customer; a customer information presenting unit that presents the customer information corresponding to the identification information acquired by the identification information acquiring unit to the provider, Information presentation system.

2. the customer information storage unit stores biometric information of the customer associated with the identification information of the customer; the customer information presentation unit presents to the provider the biometric information associated with the identification information acquired by the identification information acquisition unit. The information presentation system according to claim 1 .

3. The information presentation system according to claim 2 , wherein the biometric information includes facial information obtained from a face of the customer.

4. A biometric information acquisition unit and a matching unit are included, The biometric information acquisition unit acquires the biometric information of the customer from the customer, the matching unit matches the biometric information of the customer acquired by the biometric information acquisition unit with the face information stored in the customer information storage unit, and outputs a matching result. The information presentation system according to claim 3 .

5. The information presentation system according to claim 4 , wherein the identification information acquisition unit acquires the identification information based on the matching result.

6. The information presentation system according to claim 1 , wherein the customer information includes attribute information of the customer.

7. The information presentation system according to claim 1 , wherein the evaluation information includes evaluation points and comments given by the provider to the customer who has received at least one of the product and the service.

8. The information presentation system according to claim 7 , wherein the customer information storage unit stores points according to the evaluation points in association with the identification information.

9. An instruction input unit is provided, The provider, who has received the customer information presented by the customer information presentation unit, can input a result of identity verification based on the customer information via the instruction input unit, and store the result in the customer information storage unit. The information presentation system according to claim 1 .

10. The information presentation system according to claim 1 , wherein the identification information includes an avatar image.

11. A customer terminal used by the customer is provided, The customer terminal includes: The identification information acquisition unit is provided, It is possible to authenticate whether the customer is an actual person, and when the customer is authenticated as an actual person, the identification information acquisition unit acquires the identification information of the customer. The information presentation system according to claim 1 .

12. a customer information storage unit stores customer information including evaluation information of a provider who has provided at least one of a service or a product to the customer in association with identification information of the customer; an identification information acquisition unit acquires the identification information identifying the customer from the customer; a customer information presenting unit presents, to the provider, the customer information corresponding to the identification information acquired by the identification information acquiring unit; Information presentation method.

13. a code for a customer information storage unit that stores customer information including evaluation information in which a provider who has provided at least one of a service or a product to the customer evaluates the customer in association with the customer's identification information; code for an identification information acquisition unit that acquires, from the customer, the identification information that identifies the customer; a code for a customer information presentation unit that presents the customer information corresponding to the identification information acquired by the identification information acquisition unit to the provider; An information presentation program executed by a computer.

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