Cleaning system

Abstract

To provide a cleaning system capable of improving customer satisfaction.SOLUTION: A cleaning system is capable of accepting a pickup reservation for taking a cleaning finished product out of a storage unit within a scheduled period of time, which is a reservation period over a plurality of days. The cleaning system includes a POS terminal, the POS terminal including a storage unit, a control unit, and an output unit. The control unit of the POS terminal calculates the number of surplus shelves by subtracting the estimated number of shelves to be used from the number of available shelves based on information stored in the storage unit. The output unit of the POS terminal outputs information corresponding to the number of surplus shelves obtained by the calculation of the control unit.SELECTED DRAWING: Figure 9

Description

[Technical field]

[0001] The present invention relates to a cleaning system that can improve customer satisfaction. [Background technology]

[0002] 2. Description of the Related Art Conventionally, for example, a cleaning system (finished product delivery system) described in Patent Document 1 below is known.

[0003] This conventional cleaning system is capable of accepting reservations (locker pick-up reservations) for picking up finished products after cleaning from a storage section of a PIN-code-type locker device within a period spanning multiple days (for example, a three-night reservation period with desired pick-up dates spanning three days). [Prior art documents] [Patent documents]

[0004] [Patent Document 1] JP 2019-96218 A Summary of the Invention [Problem to be solved by the invention]

[0005] However, in the conventional cleaning system described above, for example, when a pickup reservation is received from a customer specifying a period spanning multiple days, the storage unit related to the pickup reservation is treated as being in use for the entire specified period (for example, three days).

[0006] For this reason, even if the storage unit is actually empty, there are cases where a customer's reservation for pickup is declined, and there is a risk that customer requests cannot be met. On the other hand, if the period during which finished products can be picked up is always limited to one day, it is extremely inconvenient for customers.

[0007] The present invention has been made in consideration of the above-mentioned points, and has an object to provide a cleaning system that can improve customer satisfaction. [Means for solving the problem]

[0008] The cleaning system of the present invention is a cleaning system capable of accepting a pick-up reservation to pick up finished products after cleaning processing from a storage unit within a scheduled number of days, which is a reservation period spanning multiple days, and is equipped with a memory unit for storing information, a control unit for calculating a surplus shelf number, which is the number of storage units estimated to be vacant, by subtracting an expected number of shelves to be used, which is the number of storage units in which the finished products are expected to be stored, from an available number of shelves, which is the number of storage units that can be used for the pick-up reservation, based on the information stored in the memory unit, and an output unit for outputting information corresponding to the surplus shelf number obtained by calculation by the control unit. Effect of the Invention

[0009] According to the present invention, it is possible to improve customer satisfaction. [Brief description of the drawings]

[0010] [Figure 1] 1 is a schematic configuration diagram of a cleaning system according to a first embodiment of the present invention. [Diagram 2] 4 is an example of information stored in a storage unit. [Diagram 3] 4 is an example of a calculation formula used by a control unit. [Figure 4] 4 is an example of an expected value used by the control unit. [Diagram 5] 13 is an example of a calculation result by a control unit. [Figure 6] 4 is an example of an inequality used by the control unit. [Figure 7] 4 is an example of information stored in a storage unit. [Figure 8] 13 is a flowchart for accepting a locker pick-up reservation. [Figure 9]4 is an example of a screen displayed by a touch panel unit serving as an output unit. [Figure 10] FIG. 4 is a schematic configuration diagram of a cleaning system according to a second embodiment of the present invention. [Figure 11] 13 is a flowchart for accepting a locker pick-up reservation. [Figure 12] 4 is an example of a screen displayed by a touch panel unit serving as an output unit. [Figure 13] FIG. 11 is a schematic configuration diagram of a cleaning system according to a third embodiment of the present invention. [Figure 14] 13 is a flowchart for accepting a locker pick-up reservation. [Figure 15] 4 is an example of a screen displayed by a touch panel unit serving as an output unit. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0011] A first embodiment of the present invention will be described with reference to FIGS.

[0012] In Fig. 1, 1 is a cleaning system that supports cleaning operations, and is, for example, a system that uses a locker device (locker system). The cleaning system 1 is capable of delivering finished products (hereinafter sometimes referred to as "finished products" or "products") after cleaning processes to customers without any human intervention after the cleaning store closes.

[0013] The cleaning system 1, for example, manages reservations using a POS terminal 2, and as shown in FIG. 1, is equipped with the POS terminal 2, which is a cash register device for processing payments for cleaning fees, and a locker device 3 having multiple locker storage sections 4 where finished items are temporarily stored (kept) for a specified period of time.

[0014] The locker device 3 is, for example, a PIN-type locker, and is a relatively inexpensive mechanical button-lock steel locker (general-purpose product) that does not require wiring work. The POS terminal 2 is installed inside the dry cleaning store, and the locker device 3 is installed in a place where customers can access it at any time.

[0015] First, the POS terminal 2 includes a control unit 6, a memory unit 7, a touch panel unit 8 which is an input unit and display unit serving as an output unit (the input unit and the display unit may be configured separately; the same applies below), and a printer unit 9 which is a printing unit.

[0016] The control unit 6 of the POS terminal 2 can accept a locker pick-up reservation, which is a reservation made by a customer to pick up a finished product from the storage unit 4 of the locker device 3 within a period of several consecutive days (hereinafter, sometimes referred to as a "reservation period"). Note that the reservation period for a locker pick-up reservation may be one day.

[0017] The locker device 3 is, for example, a simple steel locker that does not include a control unit or the like, and includes multiple storage sections 4 in which finished products are stored and can be taken out. Each storage section 4 has a storage room (storage space) that stores finished products related to locker pick-up reservations through an opening, an opening door that opens and closes the opening of the storage room, and a locking means that locks the opening door.

[0018] The number of storage sections 4 in the locker device 3 (hereinafter, a storage section will be referred to as a "shelf" and the number of storage sections will be referred to as the "number of shelves") can be any number as long as it is more than one, and for example, the number of shelves is at least 6 or 10 or more, and may be 100 or more depending on the size of the store.

[0019] In the cleaning system 1 of FIG. 1, the control unit 6 of the POS terminal 2 manages the locker pick-up reservations, but this configuration is not limited to this, and as described below, it is also possible for the control unit 11 of the locker device 3 to manage the locker pick-up reservations (second embodiment shown in FIG. 10), or for the control unit 21 of the server (cloud) 20 to manage the locker pick-up reservations (third embodiment shown in FIG. 13), etc.

[0020] Here, the storage unit 7 of the POS terminal 2 stores various information related to the cleaning service. That is, the storage unit 7 stores, for example, reservation information related to locker pick-up reservations (customer number, planned storage date, planned number of days, number of shelves used, slip number), storage information related to the shelves that are the storage unit 4 (customer number, actual storage date, planned number of days, number of shelves used, slip number), the number of locker shelves that can be used for locker returns among the multiple shelves provided in the locker device 3, the thickness of each product that is a finished product (product number, product name, thickness), product information for each slip (slip number, customer number, product information), etc.

[0021] Specifically, the reservation information is, for example, as shown in FIG.

[0022] The first line indicates that an invoice for a customer with customer number "1" is scheduled to be stored on the shelf together with the finished products related to that invoice on "February 20th" (the first day of the reservation period, which is the scheduled storage date), the scheduled number of days is "5" (a reservation period spanning multiple consecutive days), the invoice number is "1234", and the number of shelves to be used is "2."

[0023] The second line indicates that an invoice for a customer with customer number "2" is scheduled to be stored on the shelves on "February 21st" together with the finished products related to that invoice, but it is not linked to the invoice and the number of shelves to be used is not yet determined (for example, this occurs in the second and third embodiments described below).

[0024] The number of shelves to be used in this reservation information is determined as follows: if the number of shelves to be used is registered when the reservation is input, that number is used, if there is slip information, the number is calculated from the thickness of the products on the slip, and if there is no slip information, the number is a preset average number of shelves to be used with a certain margin.

[0025] The number calculated from the thickness of the product on the above slip is determined by the product on the slip and the thickness of each product described below, assuming that the maximum thickness that can be stored on one shelf is, for example, "6." For example, if there are only dress shirts, up to 6 items can be stored on one shelf, so 7 items will occupy two shelves, but if there are only coats, up to 2 items can be stored on one shelf, so 3 items will occupy two shelves.

[0026] The storage information is, for example, as shown in FIG.

[0027] The first line indicates that the finished products related to the invoice "1231" of the customer with customer number "3" are stored in shelf number "1, 2." Additionally, the second line indicates that the finished products related to the invoice "1232" of the customer with customer number "4" are stored in shelf number "3." Note that the number of shelves used in the storage information is not related to the number of shelves used in the reservation information, but is the number of shelves where the finished products are actually stored.

[0028] The number of locker shelves (usable number) is the number of shelves (storage units 4) of the locker device 3 that can be used for returning (delivering) finished products. In other words, this number of locker shelves is the number of storage units 4 for pick-up reservations that can be used for locker pick-up reservations. This number of locker shelves is usually set to be less than the actual number of shelves provided in the locker device 3. The reason for this is that, for example, when the storage units 4 are used to store items before cleaning processing (second and third embodiments), when a new customer kit for a new customer is stored in the storage units 4, or when it is simply desired to have room on the locker shelves (spare shelves), etc., the number of locker shelves is reduced by a desired amount according to the situation. Note that, for example, when the locker device 3 is used as a locker exclusively for pick-up reservations, the actual number of shelves may be used as the number of locker shelves.

[0029] The thickness of each product is, for example, as shown in FIG. 2(c), and the product information of each slip is, for example, as shown in FIG. 2(d).

[0030] The cleaning system 1 is equipped with a control unit 6 that calculates the expected number of uses, which is the number of storage sections 4 in which finished products are expected to be stored, i.e., the number of shelves expected to be used, using an expected value (estimated value) that is set (determined) taking into account the customer pick-up rate at the locker device 3 (for example, "50%)).

[0031] In other words, in the example shown in Figure 1, when accepting a locker pick-up reservation, the control unit 6 of the POS terminal 2 calculates the expected number of shelves to be used (expected number of storage units to be used) based on the above-mentioned specified information stored in the memory unit 7, using the calculation formula shown in Figure 3, which includes an expected value in the formula.

[0032] In the formula shown in Figure 3, the first half calculates the number of shelves expected to be used by reservations that have not yet been stored on the shelves. In this case, "XXx" indicates the respective content for each reservation information x. The second half calculates the number of shelves expected to be used by finished products (slips) that have already been stored on the shelves. In this case, "XXy" indicates the respective content for each storage information y.

[0033] The expected value is a value that is determined by the percentage (take-back rate) of finished products (slips hung on the shelves) that will be taken up by customers after n days and how many days have passed. For example, the expected value when the take-back rate is "50%" is defined as shown in Figure 4.

[0034] In addition, it is possible to set a value higher than the predicted collection rate to allow for some leeway, or if the collection rate varies depending on the number of days (for example, the collection rate is high on the first day of the reservation period but decreases from the second day onwards), it is possible to set specific expected values ​​for each number of days (in other words, different expected values ​​for each day in the reservation period depending on the collection rate).

[0035] Furthermore, the expected value is not limited to a value that is manually set based on the input of an operator (clerk) in consideration of the collection rate, but may be a value that is automatically set by the control unit in consideration of the collection rate based on past collection record information, for example. That is, for example, performance data that is a certain degree of usage record is accumulated in the storage unit, and the expected value (a different expected value for each customer, a different expected value for each day of the week, etc.) may be automatically set based on the collection rate (i.e., the performance collection rate) obtained from the performance data for each customer or each day of the week.

[0036] Here, using the example information shown in Figure 2, if we calculate the expected number of shelves to be used on "February 21st" (a possible date for pick-up reservations) on "February 20th" (the current day), the calculation result will be as shown in Figure 5, and the expected number of shelves to be used will be "3.5."

[0037] Then, the number of surplus shelves (surplus number) for each day can be obtained by subtracting the number of shelves expected to be used from the number of locker shelves. In other words, the control unit 6 of the POS terminal 2 calculates the number of shelves expected to be used using an expected value, and calculates the number of surplus shelves by subtracting the calculated number of shelves expected to be used from the number of locker shelves, which is the number available for pick-up reservations.

[0038] When making an actual reservation (when accepting a reservation for locker pick-up), the number of shelves to be reserved and the calculated number of available shelves are used to determine whether or not a reservation can be made on a certain date, and locker pick-up reservations are possible only if the inequality shown in Figure 6 holds for all dates D from the candidate date D0 to the date obtained by adding the planned number of days for the current reservation to one minus one. Note that below, the right-hand side of the inequality shown in Figure 6 is referred to as the "number of shelves required for reservation."

[0039] For example, consider the case where the number of spare shelves is as shown in Figure 7. In this case, when trying to reserve a locker for which the number of shelves to be used is "2" and the planned number of days is "2", the judgment (judgment by the control unit) as to whether or not the reservation is possible "February 20th to February 23rd" is as follows.

[0040] For example, for "February 20th," "the number of shelves required for reservation on February 20th is 2, and the number of shelves required for reservation on February 21st is 1, so reservation is possible." For "February 21st," "the number of shelves required for reservation on February 21st is 2, and the number of shelves required for reservation on February 22nd is 1, so reservation is impossible." This is because there is only a spare shelf of "1" for the number of shelves required for reservation on "February 21st," "the number of shelves required for reservation on February 22nd is 2, and the number of shelves required for reservation on February 23rd is 1, so reservation is impossible." This is because there is only a spare shelf of "0.5" for the number of shelves required for reservation on "February 23rd," "the number of shelves required for reservation on February 23rd is 2, and the number of shelves required for reservation on February 24th is 1, so reservation is impossible." This is because there is only a spare shelf of "0.5" for the number of shelves required for reservation on "February 23rd," "the number of shelves required for reservation on February 23rd is 2, and the number of shelves required for reservation on February 24th is 1, so reservation is impossible."

[0041] Also, if the details of the slip are not fixed, the calculation is performed in the same way, with the number of shelves in use being the same as the "pre-set average number of shelves in use with a certain margin when there is no slip information" mentioned above. In this case, the decision on whether reservations are possible for "February 20th to February 23rd" is made as follows:

[0042] For example, for "February 20th," "the number of shelves required for reservations on February 20th is 1.5, and the number of shelves required for reservations on February 21st is 0.75, so reservations are possible." For "February 21st," "the number of shelves required for reservations on February 21st is 1.5, and the number of shelves required for reservations on February 22nd is 0.75, so reservations are impossible." This is because there is only a surplus shelf of "1" for the number of shelves required for reservations on "February 21st" of "1.5." For "February 22nd," "the number of shelves required for reservations on February 22nd is 1.5, and the number of shelves required for reservations on February 23rd is 0.75, so reservations are impossible." This is because there is only a surplus shelf of "0.5" for the number of reservations required for "February 23rd." For "February 23rd," "the number of shelves required for reservations on February 23rd is 1.5, and the number of shelves required for reservations on February 24th is 0.75, so reservations are impossible." This is because there is only 0.5 available shelves compared to the 1.5 required shelves for reservations on "February 23rd."

[0043] Next, FIG. 8 is a flow chart when the control unit 6 of the POS terminal 2 accepts a locker pick-up reservation.

[0044] As shown in FIG. 8, when a customer makes a locker pick-up reservation, i.e., a reservation request for pick-up of finished products in the storage section 4 during a reservation period (e.g., multiple consecutive days) that is the desired pick-up date (scheduled pick-up date) (step 1), the control section 6 of the POS terminal 2 calculates the reservation status (number of spare shelves) for each date in the locker device 3 (step 2), and as a result, the reservation status for each date is output and displayed on the touch panel section 8 as shown in FIG. 9 (step 3).

[0045] At this time, the store clerk checks the availability of the storage units 4 of the locker devices 3 on a screen (calendar screen) as shown in Fig. 9. The numbers (information corresponding to the number of surplus shelves) for each date on the screen are the numerical values ​​of the number of surplus shelves for each day.

[0046] In the screen of Figure 9, for example, in the example above for a locker pick-up reservation in which the number of shelves used is "2" and the planned number of days is "2", the days on which the reservation can be made and the days on which the reservation cannot be made are displayed in different formats (for example, different colors, shapes, etc.).

[0047] Next, it is determined whether there is availability on the desired pick-up date (step 4), and if an available date is selected and confirmed (for example, by operating the Confirm button), the reservation information for the locker pick-up reservation (customer number, planned storage date, planned number of days, number of shelves to be used, and slip number) is registered and stored in the memory unit 7 of the POS terminal 2 (step 5). In this way, the reception process (deposit process) by the POS terminal 2 is completed. On the other hand, if there is no availability, the clerk, for example, operates the Cancel button to decline the locker pick-up reservation (step 6).

[0048] Furthermore, according to the above-mentioned cleaning system 1, the multiple storage sections 4 of the locker device 3 can be used more efficiently than in the past, thereby reducing the number of cases where customers' locker pickup reservations are rejected, thereby improving customer satisfaction.

[0049] In short, for example, if the number of available shelves is "10," and there are "8" locker pick-up reservations on "February 10th," then if the estimated value is "0.5" on the following day, "February 11th," then it is estimated that only "4 shelves (storage areas)" will be occupied (8 x 0.5), and the remaining "6 shelves (storage areas)" will be vacant, and locker pick-up reservations can be accepted for the number of vacant shelves, making it easier to make reservations, enabling customer requests to be met, and improving customer satisfaction.

[0050] On the other hand, the cleaning system 1 is not limited to a configuration in which the control unit 6 of the POS terminal 2 installed in the store manages the locker pick-up reservations, and may be configured such that the control unit 11 of the locker device 3 manages the locker pick-up reservations, as in the second embodiment shown in Figure 10.

[0051] The locker device 3 shown in Fig. 10 is an unmanned delivery locker (unmanned delivery machine) that can, for example, automatically receive items instead of store clerks, accept cleaning orders (locker pick-up reservations), and automatically deliver finished items to customers after cleaning. In other words, this locker device 3 performs both the reception and delivery of cleaning items without any human intervention.

[0052] In addition to the multiple storage units 4, this locker device 3, like the POS terminal 2 of the first embodiment, is equipped with a control unit 11 capable of accepting locker pick-up reservations, a memory unit 12 that stores various information including reservation information and storage information, a touch panel unit (output unit) 13 which is an input unit and display unit operated by the customer, and a printer unit 14 which is a printing unit that prints printed materials such as slips.

[0053] In addition, like the control unit 6 of the POS terminal 2 according to the first embodiment, the control unit 11 of this locker device 3 has a function of calculating the expected number of shelves in use in the storage unit 4 using an expected value set in consideration of the customer take-up rate in the storage unit 4.

[0054] FIG. 11 is a flow chart showing a process performed when the control unit 11 of the locker device 3 accepts a locker pick-up reservation.

[0055] As shown in FIG. 11, when a customer requests a locker pick-up reservation at the locker device 3 (step 1), the control unit 11 of the locker device 3 calculates the reservation status (shelf space) for each date at the locker device 3 (step 2), and as a result, the reservation status for each date is output and displayed on the touch panel unit 13 as shown in FIG. 12 so that the customer can input the desired pick-up date (step 3).

[0056] At this time, the customer checks the availability of the storage section 4 of the locker device 3 on a screen (calendar screen) such as that shown in Fig. 12. The symbols (information corresponding to the number of surplus shelves) for each date on the screen are symbols based on the number of surplus shelves on each day.

[0057] In the screen of FIG. 12, for example, for a locker pick-up reservation with "2" shelves to be used and "2" planned days, the days on which the reservation is available and the days on which the reservation is unavailable are displayed in different formats (e.g., different colors, shapes, etc.). Note that a configuration may be adopted in which dates prior to the number of days required for completion cannot be selected. The number of shelves to be used when calculating the number of spare shelves is, for example, a value that is a preset average number of shelves to be used with a certain margin. The number of shelves to be used may also be calculated by the customer inputting the number of items.

[0058] Next, it is determined whether there is availability on the desired pick-up date (step 4), and if an available date is selected and confirmed (for example, by operating the Confirm button), the locker device 3 will accept the item from the customer unattended (step 5), and the reservation information for the locker pick-up reservation for the item is registered and stored in the memory unit 12 of the locker device 3 (step 6). In this way, the reception process (storage process) by the locker device 3 is completed. On the other hand, if there is no availability, the customer can cancel the storage (order) by, for example, operating the Cancel button (step 7).

[0059] The cleaning system 1 according to the second embodiment shown in Fig. 10 can improve customer satisfaction in the same manner as the first embodiment. The POS terminal 2 shown in Fig. 10 may also be configured to accept locker pick-up reservations as in the first embodiment.

[0060] Furthermore, the cleaning system 1 may be configured such that the control unit 21 of the server 20 manages locker pick-up reservations, as in the third embodiment shown in Fig. 13. The server 20 shown in Fig. 13 is connectable to the POS terminal 2, the locker device 3, and the customer terminal 30, respectively, via a network such as the Internet. In other words, each of the three terminal devices, the POS terminal 2, the locker device 3, and the customer terminal 30, is capable of exchanging information with the server 20 when connected to the server 20. The customer terminal 30 is, for example, a smartphone (mobile terminal), a personal computer, or the like.

[0061] Like the POS terminal 2 and locker device 3 described above, this server 20 is equipped with a control unit 21 capable of accepting locker pick-up reservations, and a memory unit 22 that stores various information including reservation information, storage information, etc.

[0062] In addition, like the control units 6 and 11 described above, the control unit 21 of this server 20 has a function of calculating the expected number of shelves in use for the storage unit 4 in the locker device 3 using an expected value set taking into account the customer take-up rate in the storage unit 4.

[0063] FIG. 14 is a flow chart showing the process performed when the control unit 21 of the server 20 accepts a locker pick-up reservation.

[0064] As shown in Fig. 14, when making a locker pick-up reservation on the site of the server 20 using the customer's own customer terminal 30 connected to the server 20, the customer first selects the slip to be reserved and picked up on a screen such as that shown in Fig. 15 (a screen displayed on the touch panel, which is the output section of the customer terminal 30) (Step 1). Specifically, for example, the customer selects a selection button labeled "Pick-up reservation" on the display screen of the customer terminal 30.

[0065] The control unit 11 of the server 20 then calculates the reservation status (number of spare shelves) for each date in the locker device 3 (step 2), and as a result, the reservation status for each date is output and displayed on the touch panel unit of the customer terminal 30 as shown in Figure 12 above so that the customer can input the desired pick-up date (step 3).

[0066] At this time, the customer checks the availability of the storage section 4 of the locker device 3 on a screen (calendar screen) as shown in FIG. 12, as in the second embodiment. In this case, available and unavailable days are displayed in different formats. Note that a configuration may be adopted in which dates prior to the number of days required for completion cannot be selected. The number of shelves to be used when calculating the number of spare shelves is the value on the selected slip.

[0067] Next, it is determined whether there is availability on the desired pick-up date (step 4), and if an available date is selected and confirmed (e.g., by operating the Confirm button), the reservation information for the locker pick-up reservation is registered and stored in the memory unit 22 of the server 20 (step 5). In this way, the reservation acceptance process by the server 20 is completed. On the other hand, if there is no availability, the customer cancels the deposit (order) by, for example, operating the Cancel button (step 6).

[0068] Also, the cleaning system 1 according to the third embodiment shown in FIG. 13 can improve customer satisfaction in the same manner as the above-described embodiments.

[0069] Note that the POS terminal 2 and / or the locker device 3 shown in Fig. 13 may also be configured to be able to accept locker pick-up reservations as described above. That is, in the system configuration shown in Fig. 13, at least one of the POS terminal 2, the locker device 3, and the customer terminal 30 may be configured to be able to input a pick-up reservation.

[0070] Furthermore, the cleaning system may be configured, for example, without using a server, such that a POS terminal or locker device accepts a pick-up reservation based on an input of the pick-up reservation on a customer terminal.

[0071] Furthermore, the output section (information output section) of the cleaning system is not limited to a touch panel section which is both an input section and a display section, but may be, for example, a display section which has only a display function and outputs information by displaying on a screen, or a printing section which outputs information by printing on a printed matter.

[0072] The control unit that calculates the expected number of uses using the expected value may use an expected value that is manually set in the manual mode and an expected value that is automatically set in the automatic mode. For example, the control unit may be configured to initially operate in the manual mode and automatically switch to the automatic mode when a predetermined amount of collection record information is accumulated.

[0073] Furthermore, the cleaning system may be, for example, composed of only a locker device, or may be configured by combining a locker device with other devices (at least one of a POS terminal, a server, and a customer terminal).

[0074] Although several embodiments and modifications of the present invention have been described, it is possible to combine the embodiments and modifications as appropriate without departing from the gist of the present invention. [Explanation of symbols]

[0075] 1. Cleaning System 2. POS terminal 3. Locker device 4 Storage area 6 POS terminal control section 11 Locker device control unit 20 Servers 21 Server control unit

Claims

1. A cleaning system capable of accepting a reservation for picking up a finished product after cleaning processing from a storage unit within a scheduled number of days that is a reservation period spanning multiple days, A storage unit that stores information; a control unit that calculates a spare shelf number, which is the number of storage units that are estimated to be vacant, by subtracting an expected number of shelves to be used, which is the number of storage units in which the finished products are expected to be stored, from an available shelf number, which is the number of storage units that can be used for the pick-up reservation, based on the information stored in the storage unit; an output unit that outputs information corresponding to the surplus shelf number obtained by the calculation by the control unit; A cleaning system comprising:

2. The output unit displays a calendar screen including information corresponding to the surplus shelf quantity calculated by the control unit, When the planned number of days and the number of shelves to be used for the pick-up reservation are input on the calendar screen, the days on which the reservation is available and the days on which the reservation is unavailable are displayed in different display formats.

2. The cleaning system of claim 1.

3. The output unit displays a calendar screen including information corresponding to the surplus shelf quantity calculated by the control unit, When the planned number of days and the number of shelves to be used for the pick-up reservation are input on the calendar screen, the days on which the reservation can be made and the days on which the reservation cannot be made are displayed in different display formats, When the available reservation date is selected, the reservation information for the pick-up reservation is registered and stored in the storage unit.

2. The cleaning system of claim 1.

4. The control unit calculates the number of shelves expected to be used using a value determined by the acceptance rate of the finished products and the number of days elapsed in the reservation period.

4. The cleaning system according to claim 1, wherein the cleaning system comprises a first insulating layer.

5. The control unit calculates the number of shelves expected to be used by using a value that is automatically set according to the actual acceptance rate of the finished products based on the past acceptance record information stored in the memory unit.

4. The cleaning system according to claim 1, wherein the cleaning system comprises a first insulating layer.

6. The numerical value that is automatically set according to the actual acceptance rate of the finished product based on the past acceptance record information stored in the memory unit is a different value for each customer or each day of the week.

6. The cleaning system of claim 5.

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