Public service application system, public service application method, and public service application program

Abstract

To provide a technology for providing an on-line application service suitable for counter application operations.SOLUTION: A counter application system 100, which brings counter application operations for public services online, comprises: an acquisition unit 210 that acquires information on a series of online application screens for public services; a screen generation unit 220 that generates a series of counter application screens based on the information on the series of online application screens; and an output unit 230 that outputs the series of counter application screens in accordance with an application flow. The screen generation unit 220 adds counter application screens used at government counters to the series of counter application screens.SELECTED DRAWING: Figure 2

Description

Technical Field

[0001] The present disclosure relates to an application system for public services, and more particularly, to the online implementation of in-person application services.

Background Art

[0002] The online implementation of services provided by the state and local governments is progressing. Users can apply for various services on the web pages prepared by the state or local governments. However, at the windows of public facilities such as city halls, paper-based applications for various services are still the mainstream at present. Therefore, the staff of public facilities have had to handle online application services and in-person application services separately. Therefore, it is desired to reduce the burden on the staff by making the business processes of in-person application services as common as possible with those of online application services and promoting a paperless environment.

[0003] Regarding the online implementation of public services, for example, Japanese Patent Application Laid-Open No. 2002-133033 (Patent Document 1) discloses a public service system that "comprises a shared terminal installed in a store, a public facility, etc., and a center server connected to a local government server via a communication network respectively. When there is an access from the shared terminal to the center server, the center server presents a menu screen to the shared terminal for selecting a local government capable of providing an online service. When a local government designation GUI is selected on the shared terminal, the relay connection server discriminates position data indicating the installation position of the shared terminal and connects the shared terminal to the local government server that has jurisdiction over the installation position" (see the abstract).

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] According to the technology disclosed in Patent Document 1, it may be possible to provide an online service on a terminal installed in a public facility. However, the technology described in Patent Document 1 does not consider even the generalization of the business processes of online application operations and counter application operations. Therefore, there is a need for a technology that promotes the generalization of the processes of online application operations and counter application operations and provides an online application service suitable for counter application operations.

[0006] The present disclosure has been made in view of the above background, and an object in one aspect is to provide a technology that promotes the generalization of the processes of online application operations and counter application operations and provides an online application service suitable for counter application operations.

Means for Solving the Problem

[0007] According to an embodiment, a counter application system for onlineizing the counter application operation of public services is provided. The counter application system includes an acquisition unit that acquires information regarding a series of online application screens of public services, a screen generation unit that generates a series of counter application screens based on the information regarding the series of online application screens, and an output unit that outputs the series of counter application screens according to an application process. The screen generation unit adds a counter application screen used at an administrative counter to the series of counter application screens.

[0008] In one aspect, the series of counter application screens includes a screen that prompts the user to pass the terminal that outputs the counter application screen to the staff at the administrative counter, and a screen for the staff at the administrative counter to confirm the input items of the user. In one aspect, when converting a series of online application screens into a series of counter application screens, the screen generation unit deletes screens unnecessary for the counter application operation.

[0009]

[0010] ​In a certain situation, when the screen generation unit converts a series of online application screens into a series of in-person application screens, it replaces one or more of the series of online application screens with one or more screens suitable for in-person application operations.

[0011] In a certain situation, the in-person application system further includes a customization unit that acquires customization information for a series of in-person application screens. The screen generation unit customizes some or all of the series of in-person application screens based on the customization information.

[0012] In a certain situation, the customization unit outputs a template of customization information in CSV (Comma Separated Values) format and acquires the customization information created based on the template.

[0013] In a certain situation, the customization information includes information for adding items that can divert information input on another screen as input information for the current screen to the in-person application screen.

[0014] In a certain situation, the customization information includes information for adding explanatory texts and / or explanatory images for input items to at least a part of one or more forms included in the in-person application screen.

[0015] In a certain situation, the customization information includes information for changing the labels and / or placeholders of at least a part of one or more forms included in the in-person application screen.

[0016] In a certain situation, the customization information includes information for adding one or more characters before and / or after at least a part of one or more forms included in the in-person application screen.

[0017] In a certain situation, the customization information includes information for changing the input restrictions of at least a part of one or more forms included in the in-person application screen.

[0018] According to another embodiment, a window application method for online enabling the window application service of public services is provided. The window application method includes obtaining information on a series of online application screens of public services, generating a series of window application screens based on the information on the series of online application screens, adding a screen used at an administrative window to the series of window application screens, and outputting the series of window application screens according to an application flow.

[0019] Furthermore, according to another embodiment, a window application program for online enabling the window application service of public services is provided. The window application program causes a computer to obtain information on a series of online application screens of public services, generate a series of window application screens based on the information on the series of online application screens, add a screen used at an administrative window to the series of window application screens, and output the series of window application screens according to an application flow.

Advantages of the Invention

[0020] According to an embodiment, it is possible to promote the integration of the online application service and the window application service flows and provide an online application service suitable for the window application service.

[0021] The above and other objects, features, aspects and advantages of the present disclosure will become apparent from the following detailed description of the present disclosure understood in connection with the accompanying drawings.

Brief Description of the Drawings

[0022]

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Embodiments for Carrying Out the Invention

[0023] Hereinafter, embodiments of the technical idea according to the present disclosure will be described with reference to the drawings. In the following description, the same parts are denoted by the same reference numerals. Their names and functions are also the same. Therefore, detailed descriptions thereof will not be repeated. Also, each embodiment and each modification example, etc. may be selectively combined as appropriate.

[0024] <A. System Configuration> FIG. 1 is a diagram showing an example of the configuration of a counter application system 100 according to the present embodiment. The counter application system 100 according to the present embodiment enables a user to perform various applications at a counter in the same procedure as online applications. Further, the counter application system 100 has a function of adding a screen for counter application services to a series of application screens. Furthermore, the counter application system 100 provides a function of customizing an online application screen according to counter application operations.

[0025] In this specification, "online application" means that a user uses a terminal to apply for public services via the Internet or the like. Also, in this specification, "public service" means any service provided publicly by an administrative or private company. Since public services include various services provided by the administration, public services may be read as administrative services. Also, in this specification, "online application service" is a service for applying for public services via the Internet or the like. In this specification, "counter application" means applying for public services at the counter of an administrative facility or a private company. In this specification, "online application screen" refers to a series of screens or one of the screens for applying for public services via the Internet. "A series of online application screens" refers to the entire series of screens for applying for public services. In this specification, "counter application screen" refers to a series of screens or one of the screens for performing an online application for public services at the counter of a public facility. "A series of counter application screens" refers to the entire series of screens for performing an online application for public services at the counter. In this specification, "online conversion" means enabling various procedures to be performed via the Internet or the like. For example, enabling a user to perform an online application for public services is online conversion. Also, enabling a certain system to transmit data to another system is online conversion.

[0026] The window application system 100 diverts the functions of the existing online application service 160. First, the configuration of the existing online application service 160 will be described. The online application service 160 includes a national system 130, a local government application management system 140, and a local government core system 150. Also, the national system 130 may include a plurality of systems. The national system 130 includes, as an example, a perfect service 132 and a my portal application management system 134. In some cases, for some local governments, the online connection between the local government application management system 140 and the local government core system 150 may not be implemented. Therefore, the online application service 160 may not include the local government application management system 140 and / or the local government core system 150.

[0027] The national system 130 mainly provides a unified application form for public services. The local government application management system 140 is operated by each local government and accepts applications for public services from users. The local government application management system 140 provides users with the application function for public services via the national system 130. By doing so, each local government can provide an online application service using a common application form. The local government core system 150 finally stores the application information for public services. The application information registered in the local government core system 150 is used for various public services.

[0028] Next, the operation of the existing online application service 160 will be described. The user applies for a public service via the Internet or the like using the user terminal 110. The user terminal 110 is a terminal owned by the user. The user terminal 110 is, for example, a smartphone, a tablet, a personal computer, or the like. Next, the national system 130 such as the perfect service 132 and the my portal application management system 134 receives requests from the user. The national system 130 generates various application screens. Also, the national system 130 transmits these generated application screens to the user terminal 110.

[0029] The user fills in the necessary items on the sent application screen. Also, the user transmits the application information entered in the national system 130 by performing the operations specified on the application screen. The application information includes any information filled in by the user to apply for public services. The national system 130 transmits the acquired application information to the local government application management system 140. The application information of each user is temporarily stored in the local government application management system 140. The local government application management system 140 transmits the acquired application information of each user to the local government core system 150. The local government core system 150 registers the received application information of each user in the database.

[0030] Next, the counter application system 100 will be described. The counter application system 100 is used for applying for public services at the counter. Also, the counter application system 100 mediates between the national system 130 and the counter terminal 120 used at the counter of public facilities. More specifically, first, the user applies for public services via the Internet or the like using the counter terminal 120. The counter terminal 120 is a terminal placed at the counter of public facilities. The counter terminal 120 is, for example, a smartphone, a tablet, a personal computer, or the like.

[0031] The counter terminal 120 requests an application screen from the counter application system 100. The counter application system 100 requests information regarding a series of online application screens from the national system 130. The national system 130 receives the request and transmits information regarding a series of online application screens to the counter application system 100. The counter application system 100 generates a series of counter application screens based on the information regarding a series of online application screens acquired from the national system 130. It is generated. Hereinafter, the screen generated by the counter application system 100 is referred to as the counter application screen. It can also be said that the counter application system 100 converts a series of online application screens into a series of counter application screens based on information regarding the series of online application screens. The counter application system 100 transmits a series of counter application screens to the counter terminal 120. The "series of online application screens" is a series of application screens used when applying for a certain public service. Information regarding the series of online application screens includes information on items necessary for applying for each public service and / or information on the form of the application screen, etc. The "series of counter application screens" is a series of application screens used when applying for a public service at the counter.

[0032] The counter application system 100 can generate a series of counter application screens by customizing a series of online application screens into a form suitable for the counter. The series of counter application screens includes additional screens suitable for counter application operations. For example, the series of counter application screens includes a screen that prompts the counter staff to confirm the input items. In a certain aspect, when generating a series of counter application screens, the counter application system 100 may delete screens unnecessary for counter application operations from the online application screens. In other aspects, when generating a series of counter application screens based on information regarding the series of online application screens, the counter application system 100 may change some of the screens into a form suitable for counter application operations.

[0033] In addition, the counter application system 100 has a function of customizing one or more counter application screens. As an example, each counter application screen may include customized labels, instructions, placeholders, etc. Also, each counter application screen may be customized to add a function of diverting items input on one screen to another screen. Furthermore, each counter application screen may be added with functions such as input restrictions as a customization function.

[0034] The user fills in the necessary information on the sent counter application screen. The user can input application items with the help of the counter staff according to the guidance on additional screens, etc. The administrator of the counter application system 100 can smooth the counter application operations by customizing input items that users often mistake at the counter. For example, the administrator can add input samples on the form.

[0035] The user sends the application information to the counter application system 100 by performing the operations specified on the counter application screen. The counter application system 100 transfers the acquired application information to the national system 130. The national system 130 sends the acquired application information to the local government application management system 140. The application information of each user is temporarily stored in the local government application management system 140. The local government application management system 140 sends the acquired application information of each user to the local government core system 150. The local government core system 150 registers the received application information of each user in the database.

[0036] As described above, the counter application system 100 enables the counter application operations to be performed in the same procedure as the existing online application service 160. The staff related to public services can perform online operations and counter application operations in the same flow. By unifying the business flows, the burden on the counter staff performing the application operations of public services is reduced.

[0037] In addition, the counter application system 100 can replace the existing application screen with a counter application screen suitable for counter application operations. Thereby, the usability of the counter application system 100 is improved. The user can, for example, easily perform an online application to the administration while being prompted on the counter application screen and getting the help of the counter staff.

[0038] In a certain aspect, the counter application system 100 may be configured of one or more devices and may be a server. Also, the counter application system 100 is a virtual constructed in a cloud environment It may be composed of a thinking machine or a container, or at least a part of these. Further, when the counter service application system 100 consists of one device, the counter service application system 100 may be read as a counter service application device.

[0039] FIG. 2 is a diagram showing an example of the functional blocks of the counter service application system 100. Each functional block shown in FIG. 2 may be realized by a program. In this case, each functional block is realized by the program being executed on the hardware shown in FIG. 3.

[0040] The counter service application system 100 includes an acquisition unit 210, a screen generation unit 220, an output unit 230, a customization unit 240, an input unit 250, and a registration unit 260.

[0041] The acquisition unit 210 acquires information regarding a series of online application screens for public services from the state-owned system 130. The acquisition unit 210 is configured to be communicable with the state-owned system 130 via the Internet or the like. The information regarding the series of online application screens may include HTML (Hyper Text Markup Language), XML (Extensible Markup Language), CSS (Cascading Style Sheets), images, Javascript (registered trademark), any other information, and / or combinations thereof. The acquisition unit 210 outputs the acquired information regarding the series of online application screens to the screen generation unit 220.

[0042] The screen generation unit 220 generates a series of counter application screens based on information regarding a series of online application screens. More specifically, the screen generation unit 220 may generate a form based on items (input items, etc.) of application information included in the information regarding the series of online application screens. In addition, the screen generation unit 220 adds a counter application screen used at an administrative counter to the series of counter application screens. Further, the screen generation unit 220 customizes at least a part of the series of counter application screens based on the customization data obtained from the customization unit 240. If no customization data is registered in the counter application system 100, the screen generation unit 220 may not customize at least a part of the series of counter application screens. The screen generation unit 220 may set individual conversion rules for each public service. For example, the individual conversion rules may include information on the counter application screen to be added, information on the format of the counter application screen, and any other information. In this case, the screen generation unit 220 may generate a counter application screen based on the conversion rules of the relevant local government, for example, based on receiving a request for a counter application screen from the counter terminal 120 of each local government.

[0043] The output unit 230 outputs a series of window application screens according to the application flow. The output unit 230 is configured to be communicable with the window terminal 120 via the Internet or the like. For example, assume that a series of window application screens include window application screen 1 to window application screen 3. In this case, the output unit 230 outputs window application screen 1 to the window terminal 120. The user performs necessary operations (application flow) on window application screen 1. Based on the completion of the application flow on window application screen 1, the output unit 230 outputs window application screen 2 to the window terminal 120. Similarly, the user performs necessary operations (application flow) on window application screen 2. Based on the completion of the application flow on window application screen 2, the output unit 230 outputs window application screen 3 to the window terminal 120. The user performs necessary operations (application flow) on window application screen 3. In this way, the user can fill in the necessary items in the window application screens sent in order according to the application flow. In a certain aspect, based on the completion of the application flow on each window application screen, the window terminal 120 may send a request for the next window application screen to the output unit 230. In another aspect, the output unit 230 may obtain information regarding the user's operation input from the input unit 250. Further, the output unit 230 may output an updated screen based on the information regarding the user's input. The information regarding the user's input here includes, for example, information input into the form of the window application screen and the like.

[0044] The customization unit 240 acquires customization information of a series of window application screens from other devices. The other devices are, for example, the terminals of the administrators of the window application system 100, or the terminals of local government staff, etc. The customization information can acquire customization information in any format such as CSV, JSON (JavaScript Object Notation), XML, etc. The customization unit 240 outputs the acquired customization information to the screen generation unit 220. Or, the customization unit 240 stores the acquired customization information in the storage 303 (see FIG. 3). In this case, the screen generation unit 220 can refer to the customization information stored in the storage 303 as appropriate. Also, the customization unit 240 can register individual customization information for each public service of each local government. The screen generation unit 220 applies the customization information of each local government to the window application screen based on receiving a request for the window application screen from the window terminal 120 of each local government. In a certain aspect, the customization unit 240 may be configured to be able to transmit a template of the customization information (such as CSV) to other devices. In another aspect, the customization unit 240 may transmit a form for inputting the customization information to other devices. In this case, the customization unit 240 acquires the customization information input into the form from other devices. Also, the customization unit 240 outputs the acquired customization information to the screen generation unit 220 or stores it in the storage 303.

[0045] The input unit 250 receives the input of various information from an external terminal. For example, the input unit 250 receives a request for the window application screen. Also, the input unit 250 receives the application information input into the window application screen. The input unit 250 outputs the acquired application information to the registration unit 260.

[0046] The registration unit 260 transmits the application information acquired through a series of window application screens to the national system 130. The application information sent to the national system 130 is registered in the local government core system 150 according to the procedure described with reference to FIG. 1.

[0047] FIG. 3 is a diagram showing an example of the hardware configuration of the window application system 100. The window application system 100 includes a processor 301, a memory 302, a storage 303, an external device IF 304, a communication IF 305, an input IF 306, and an output IF 307. In some aspects, the window application system 100 may not include some of the configurations shown in FIG. 3. In other aspects, the window application system 100 may include any configuration in addition to the configurations shown in FIG. 3.

[0048] The processor 301 can execute a program for realizing various functions of the window application system 100. The processor 301 is constituted by, for example, at least one integrated circuit. According to an embodiment, the integrated circuit may include at least one CPU (Central Processing Unit), at least one GPU (Graphics Processing Unit), at least one FPGA (Field Programmable Gate Array), at least one ASIC (Application Specific Integrated Circuit), at least one AI (Artificial Intelligence ) chip, or a combination thereof, etc.

[0049] The memory 302 stores a program executed by the processor 301 and data referred to by the processor 301. In some aspects, the memory 302 may be realized by DRAM (Dynamic Random Access Memory) or SRAM (Static Random Access Memory), etc.

[0050] Storage 303 is a non-volatile memory that stores programs executed by processor 301 and data referred to by processor 301. Processor 301 executes the program read from storage 303 into memory 302 and refers to the data read from storage 303 into memory 302. In a certain aspect , storage 303 can be implemented by a hard disk drive (HDD), a solid state drive (SSD), an erasable programmable read only memory (EPROM), an electrically erasable programmable read only memory (EEPROM), or a flash memory, etc. It can be realized.

[0051] External device IF 304 can be connected to any external device such as a printer, a scanner, and an external HDD. In a certain aspect, external device IF 304 can be implemented by a universal serial bus (USB) terminal or the like.

[0052] Communication IF 305 is connected to other devices via a wired network or a wireless network. In a certain aspect, communication IF 305 can be implemented by a wired local area network (LAN) port and a Wi-Fi (registered trademark) wireless fidelity module or the like. In other aspects, communication IF 305 can use communication protocols such as transmission control protocol / internet protocol (TCP / IP) and user datagram protocol (UDP) to send and receive data.

[0053] The input IF306 is connected to the input device 320. The input device 320 can be any input device such as a keyboard, a mouse, a touch pad, or a game pad. In certain aspects, the input IF306 can be implemented by a USB terminal, a PS / 2 terminal, a Bluetooth (registered trademark) module, etc. In other aspects, the window application system 100 may be configured integrally with the input device 320.

[0054] The output IF307 is connected to the output device 330. The output device 330 can be any output device such as a cathode ray tube display, a liquid crystal display, or an organic EL (Electro-Luminescence) display. In certain aspects, the output IF307 can be implemented by a USB terminal, a D-sub terminal, a DVI (Digital Visual Interface) terminal, an HDMI (registered trademark) (High-Definition Multimedia Interface) terminal, and a DisplayPort terminal, etc. In other aspects, the window application system 100 may be configured integrally with the output device 330.

[0055] <B. Flow of Online Application at the Window> Next, a series of window application screens output by the window application system 100 will be described with reference to FIGS. 4 to 6. For comparison, FIGS. 4 to 6 depict both a conventional series of online application screens and a series of window application screens output by the window application system 100. The online application screens 400, 410, 420, 430, 440, 450, 460, 470, 480 are individual screens included in the conventional series of online application screens. The window application screens 500, 510, 520, 530, 540, 550, 560, 570 are individual screens included in the series of window application screens.

[0056] FIG. 4 is a diagram showing a first example of a series of window application screens. The window application screens 500, 510 will be described while comparing them with the corresponding online application screens 400, 410, 420, 430.

[0057] The procedure when a user makes an online application for public services using the user terminal 110 will be described. The user opens the online application screen 410 from a link on a web page prepared by the country or a local government's web page. The online application screen 400 is a procedure information screen and includes information on the procedure for applying for public services. When the user presses a button or link on the online application screen 400, etc., the online application screen 400 transitions to the online application screen 410.

[0058] The online application screen 410 is a confirmation screen for the preconditions of electronic signature and includes information on the devices required for electronic signature. When the user presses a button or link on the online application screen 410, etc., the online application screen 410 transitions to the online application screen 420.

[0059] The online application screen 420 is a confirmation screen for the application procedure of public services and includes the application procedure of public services. When the user presses a button or link on the online application screen 420, etc., the online application screen 420 transitions to the online application screen 430.

[0060] The online application screen 430 is an input screen for applicant information and includes an input form for applicant information. The user fills in the necessary items in the form on the online application screen 430. Further, when the user presses a button or link, etc., the online application screen 430 transitions to the online application screen 440 in FIG. 5.

[0061] Next, the procedure when the user uses the counter terminal 120 to apply for public services online will be described. The user goes to the counter of a public facility and tells the counter staff the procedure they want to apply for. The counter staff operates the counter terminal 120 to display the counter application screen 500 on the counter terminal 120. The counter application screen 500 is a procedure selection screen and includes links to the application screens for each public service. Based on what the user has told them, the counter staff selects a link to the appropriate public service application screen from the counter application screen 500. When the link to the public service application screen is selected, the counter application screen 500 transitions to the counter application screen 510.

[0062] The counter application screen 510 is an applicant information input screen and includes an input form for applicant information. In a certain situation, the counter application screen 510 may be customized according to the counter terminal 120. The counter staff hands the counter terminal 120 displaying the counter application screen 510 to the user. Then, the counter staff prompts the user to input applicant information. The user fills in the necessary items in the form on the counter application screen 510. Further, when the user presses a button, link, etc., the counter application screen 510 transitions to the counter application screen 520 in FIG. 5.

[0063] As described above, the series of online application screens includes the online application screens 400, 410, 420, assuming that the user operates alone. In contrast, the series of counter application screens includes the counter application screen 500, assuming that the user receives assistance from the counter staff. That is, the counter application system 100 converts the series of online application screens into a series of counter application screens and adds screens suitable for counter applications. Or, it can be said that the counter application system 100 replaces a part of the series of online application screens with screens suitable for counter applications. In the example of FIG. 4, the counter application system 100 replaces the online application screens 400, 410, 420 with the counter application screen 500.

[0064] In this way, the counter application system 100 generates and outputs a series of counter application screens suitable for counter application operations based on information regarding a series of online application screens. As a result, counter staff can easily perform guidance operations for public services. Also, users can perform online applications for public services at the counter with the assistance of counter staff. For example, even if a user is not familiar with IT, such as an elderly person, the user can have the counter staff assist with the application operation for public services.

[0065] FIG. 5 is a diagram showing a second example of a series of counter application screens. The online application screens 440 and 450 shown in FIG. 5 are subsequent screens to the online application screens 400, 410, 420, and 430 shown in FIG. 4. The counter application screens 520, 530, 540, and 550 shown in FIG. 5 are subsequent screens to the counter application screens 500 and 510 shown in FIG. 4.

[0066] A continuation of the procedure when a user performs an online application for a public service using the user terminal 110 will be described. The online application screen 440 is an input screen for application details and includes an input form for the application details of the public service. The user fills in the necessary items in the form on the online application screen 440. Further, when the user presses a button, link, or the like, the online application screen 440 transitions to the online application screen 450.

[0067] The online application screen 450 is a confirmation screen and includes a display of the input content entered via the input form. The user checks the display of the input content on the online application screen 450. Further, when the user presses a button, link, or the like, the online application screen 440 transitions to the online application screen 460 in FIG. 6.

[0068] Next, the continuation of the procedure when the user uses the counter terminal 120 to submit an online application for public services will be described. The counter application screen 520 is an input screen for the application details and includes an input form for the application details of the public service. In a certain aspect, the counter application screen 520 may be customized according to the counter terminal 120. The user fills in the necessary items in the form of the counter application screen 520. Further, when the user presses a button, link, or the like, the counter application screen 520 transitions to the counter application screen 530.

[0069] The counter application screen 530 is a confirmation screen and includes a display of the content entered in the input form. In a certain aspect, the counter application screen 530 may be customized according to the counter terminal 120. The user checks the display of the content entered in the input form of the counter application screen 530. Further, when the user presses a button, link, or the like, the counter application screen 530 transitions to the counter application screen 540.

[0070] The counter application screen 540 is a screen that prompts the user to hand over the counter terminal 120 to the counter staff. The user hands over the counter terminal 120 to the staff according to the display of the counter application screen 540. The counter staff receives the counter terminal 120. Further, when the counter staff presses a button, link, or the like, the counter application screen 540 transitions to the counter application screen 550.

[0071] The counter application screen 550 is a confirmation screen for the counter staff and includes a display of the input content entered via the input form. The counter staff checks the display of the input content of the counter application screen 550 on behalf of the user. Further, when the user presses a button, link, or the like, the counter application screen 550 transitions to the counter application screen 560 in FIG. 6.

[0072] As described above, the series of online application screens includes an online application screen 450 on the premise that the user checks the input content into the form by himself / herself. In contrast, the series of counter application screens further includes counter application screens 540 and 550. The counter application screens 540 and 550 are screens for the counter staff to check the input content into the form on behalf of the user.

[0073] In this way, the counter application system 100 adds a screen for the counter staff to check the input content into the input form to the series of counter application screens. By doing so, the counter staff can naturally receive the counter terminal 120 from the user and check whether there is any mistake in the input content. Also, users who are not familiar with the procedures can reduce input omissions and the like by having the counter staff check the input content.

[0074] FIG. 6 is a diagram showing a third example of the series of counter application screens. The online application screens 460, 470, and 480 shown in FIG. 6 are subsequent screens of the online application screens 440 and 450 shown in FIG. 5. The counter application screens 560 and 570 shown in FIG. 6 are subsequent screens of the counter application screens 520, 530, 540, and 550 shown in FIG. 5.

[0075] The continuation of the procedure when the user uses the user terminal 110 to perform an online application for public services will be described. The online application screen 460 is a screen for uploading necessary documents. The user uploads various documents necessary for the application for public services to the online application screen 460. Further, when the user presses a button, a link, or the like, the online application screen 460 transitions to the online application screen 470.

[0076] The online application screen 470 is a screen for explaining electronic signatures. The user reads the explanation of the electronic signature described on the online application screen 470. Further, when the user presses a button, a link, or the like, the online application screen 460 transitions to the online application screen 470.

[0077] The online application screen 480 is an electronic signature screen. The user performs an electronic signature according to the method presented on the online application screen 480. As an example, the user executes the electronic signature 490 by reading the QR (Quick Response) code (registered trademark) displayed on the online application screen 480 using a smartphone or the like. The user can perform an online application for public services at home or the like through the online application screens 400 to 480.

[0078] Next, the continuation of the procedure when the user uses the counter terminal 120 to perform an online application for public services will be described. The counter application screen 560 is a screen for uploading necessary documents. The user uploads various documents necessary for the application for public services to the counter application screen 560. Further, when the user presses a button, link, or the like, the counter application screen 560 transitions to the counter application screen 570.

[0079] The counter application screen 570 is an electronic signature screen. The user performs an electronic signature according to the method presented on the counter application screen 570. As an example, the user executes the electronic signature 580 by reading the QR code (registered trademark) displayed on the counter application screen 570 using a smartphone or the like. The user can perform an online application for public services at the counter through the counter application screens 500 to 570. In a certain aspect, the counter application screen 570 may include a description prompting the counter staff to ask questions about the electronic signature as needed. Thereby, even when the user does not know the procedure for electronic signature, the user can ask the counter staff.

[0080] As described above, the series of online application screens includes the online application screen 470 on the premise that the user confirms the method of electronic signature by himself / herself. On the other hand, the series of counter application screens does not include a screen on the premise that the user confirms the method of electronic signature by himself / herself. This is because the user can ask the counter staff even when the user does not know the method of electronic signature.

[0081] In this way, the counter application system 100 can delete the screens considered unnecessary when assistance from the counter staff is available from a series of counter application screens. Also, instead of deleting a certain explanatory screen, the counter application system 100 can add a description prompting questions for the staff to other screens. By doing so, the user can apply for public services while receiving assistance from the counter staff without performing complicated confirmation operations.

[0082] As described above, the counter application system 100 onlineizes the counter application operations for public services. The counter application system 100 includes an acquisition unit 210 that acquires information regarding a series of online application screens for public services. The counter application system 100 includes a screen generation unit 220 that generates a series of counter application screens based on the information regarding the series of online application screens. The counter application system 100 includes an output unit 230 that outputs the series of counter application screens according to the application flow. The screen generation unit 220 adds the counter application screens used at the administrative counter to the series of counter application screens. Add the application screens.

[0083] In a certain situation, the series of counter application screens may include a screen prompting the user to hand the terminal outputting the counter application screen to the counter staff. Also, the series of counter application screens may include a screen for the counter staff to confirm the user's input items.

[0084] Also, in other situations, when converting the series of online application screens into a series of counter application screens, the screen generation unit 220 can delete the screens unnecessary for the counter application operations. Also, instead of the deleted screens, the screen generation unit 220 can add a description prompting questions for the staff to some of the screens.

[0085] Furthermore, in other situations, when converting the series of online application screens into a series of counter application screens, the screen generation unit 220 can replace one or more of the series of online application screens with one or more screens suitable for the counter application operations.

[0086] <C. Screen customization function of the counter application system> Next, the customization function of the counter application screen provided by the counter application system 100 will be described with reference to FIGS. 7 to 14.

[0087] FIG. 7 is a diagram showing an example of the customization function of the counter application screen. The counter application system 100 can obtain customization information 700 from other devices. The counter application system 100 can customize some or all of a series of counter application screens based on the customization information 700. Further, the counter application system 100 can be configured to transmit a prototype of the customization information 700 to other devices.

[0088] The counter application system 100 obtains online application information 810 (see FIG. 8) from the national system 130. The "online application information" includes information such as input items of application information on a series of online application screens. In a certain aspect, the online application information 810 can be provided in XML format. The counter application system 100 generates customization information 700 from the online application information 810. The online application information 810 includes the ID (Identifier) of the input item, the item name, and the standard label, etc. The customization information 700 is information obtained by adding setting items to the (Identifier), item name, and standard label, etc. of the input item. In other aspects, the online application information 810 may be information regarding a series of online application screens. Also, in other aspects, the online application information 810 may be a part of the information regarding a series of online application screens.

[0089] As described above, the counter application system 100 further includes a customization unit 240 that obtains customization information for a series of counter application screens. Also, the screen generation unit 220 can customize some or all of a series of counter application screens based on the customization information 700.

[0090] FIG. 8 is a diagram showing an example of customization information for a counter application screen. As described above, the counter application system 100 generates a prototype of the customization information 700 from the online application information 810. The customization information 700 is provided as information in an arbitrary format such as CSV. The table 820 is an example of the customization information 700. Each row of the table 820 corresponds to an individual input item. Further, the table 820 includes one or more setting items 850. The user 830 can customize each counter application screen by editing the setting item 850 in the row corresponding to the input item to be customized. The user 830 here is, for example, an administrator of the counter application system 100 or a staff member of an administrative agency. The user 830 can edit the customization information 700 using existing spreadsheet software or the like. The user 830 uploads the edited customization information 700 to the counter application system 100. The counter application system 100 can customize some or all of a series of counter application screens based on the acquired customization information 700. As described above, the customization unit 240 outputs a prototype of the customization information 700 in a CSV format or the like. Further, the customization unit 240 can acquire the customization information 700 created based on the prototype from the terminal of the user 830.

[0091] FIG. 9 is a diagram showing a first example of a customization screen. The screen 900 is a customized counter application screen. The screen 900 includes a citation input button 910. The citation input button 910 is an item added to the screen 900 by the counter application system 100. When the user presses the citation input button 910, the user can cite information already input on another screen. For example, the user can input the information input on another screen into the form by pressing the input button in the citation information dialog 920.

[0092]

[0093] ​In this way, the counter application system 100 can add a function to quote information already input on other screens to the counter application screen based on the customization information 700. That is, the customization information 700 may include information for adding items that enable the information input on another screen to be diverted as the input information on the current screen to the counter application screen.

[0094] FIG. 10 is a diagram showing a second example of the customization screen. The screen 1000 is a customized counter application screen. The screen 1000 includes an explanation 1010 and an explanation 1020. The explanation 1010 and the explanation 1020 are items added to the counter application system 100 to the screen 1000. The explanation 1010 and the explanation 1020 include explanations about the input items. Further, the explanation 1020 includes an image for explaining the input items. By referring to the explanation 1010 and the explanation 1020, the user can easily understand what should be input into the form.

[0095] In this way, the counter application system 100 can add an explanatory text and / or an explanatory image of the input item to the counter application screen based on the customization information 700. In a certain aspect, the counter application system 100 may add both an explanatory text of a certain input item and an explanatory image of a certain input item to the counter application screen. In other aspects, the counter application system 100 may add either an explanatory text of a certain input item or an explanatory image of a certain input item to the counter application screen. That is, the customization information 700 may include information for adding an explanatory text and / or an explanatory image of the input item to at least a part of one or more forms included in the counter application screen. Further, in other aspects, the counter application system 100 may change the existing explanatory text on the counter application screen based on the customization information 700.

[0096] FIG. 11 is a diagram showing a third example of a customization screen. The screen 1100 is a customized counter application screen. The screen 1100 includes placeholders 1102, 1104, 1106, and 1108 set in each form. The placeholders 1102, 1104, 1106, and 1108 are items added to the screen 1100 by the counter application system 100. By referring to the placeholders 1102, 1104, 1106, and 1108, the user can easily understand what to enter in the form. In this way, the counter application system 100 can change the placeholder of the counter application screen based on the customization information 700. In addition, the counter application system 100 may add a placeholder to a form in which no placeholder is set based on the customization information 700. That is, the customization information 700 can include information for changing at least a part of the placeholders of one or more forms included in the counter application screen.

[0097] FIG. 12 is a diagram showing a fourth example of the customization screen. A screen 1200 is a customization screen. 12 is a customized over-the-counter application screen. The screen 1200 includes character strings 1202, 1204 before and after each form. The character strings 1202, 1204 are items added to the screen 1200 by the over-the-counter application system 100. By referring to the character strings 1202, 1204, the user can easily understand what to enter in the form. In this way, the over-the-counter application system 100 can add a character string of one or more characters before and / or after each form on the over-the-counter application screen based on the customization information 700. In other words, the customization information 700 can include information for adding a character string of one or more characters before and / or after one or more forms included in the over-the-counter application screen.

[0098] FIG. 13 is a diagram showing a fifth example of a customization screen. Screen 1300 is a customized counter application screen. Screen 1300 includes customized labels 1302 and 1304. Labels 1302 and 1304 are items added to screen 1300 by the counter application system 100. By referring to labels 1302 and 1304, the user can easily understand what to input into the form. In this way, the counter application system 100 can change the labels associated with each form on the counter application screen based on the customization information 700. The label associated with each form may include the name of the input item of the form and / or the explanatory text of the input item. That is, the customization information 700 may include information for changing at least some of the labels of one or more forms included in the counter application screen.

[0099] FIG. 14 is a diagram showing a sixth example of a customization screen. Screen 1400A is a counter application screen before customization. Screen 1400B is a counter application screen after customization. Comparing screen 1400A and screen 1400B, it can be seen that the input dialog associated with form 1410 has changed. The input dialog 1420A before the change is a dialog for hiragana input. In contrast, the input dialog 1420B after the change is a dialog for numeric input. In the example of FIG. 14, the counter application system 100 changes the input dialog in order to allow only numbers to be input into form 1410. In other words, the counter application system 100 changes the input restriction of the form from hiragana to numbers by changing the dialog. In this way, the counter application system 100 can change at least some of the input restrictions of one or more forms included in the counter application screen based on the customization information 700. That is, the customization information 700 may include information for changing at least some of the input restrictions of one or more forms included in the counter application screen.

[0100] <D. Procedure for Applying for Public Services Using the Counter Application System> FIG. 15 is a diagram showing an example of the procedure for applying for public services using the window application system 100. In a certain aspect, the processor 301 may read a program for performing the processing of FIG. 15 from the storage 303 into the memory 302 and execute the program. In other aspects, part or all of the processing may also be realized as a combination of circuit elements configured to execute the processing. The resident (user) 1510 and the window staff 1520 in FIG. 15 execute some of the processing shown in FIG. 15 using the window terminal 120.

[0101] In step S1505, the resident 1510 goes to the window of the administrative facility and tells the window staff 1520 the application procedure for the desired public service.

[0102] In step S1510, the window staff 1520 selects the application procedure for the public service from the screen displayed on the window terminal 120. The window terminal 120 requests the window application system 100 for the application screen of the selected public service. The processing of this step corresponds to the processing using the window application screen 500.

[0103] In step S1515, the window application system 100 requests the national system 130 (exact service 132) for information regarding a series of online application screens. In a certain aspect, the window application system 100 may obtain information regarding a series of online application screens before receiving the request for the application screen of the selected public service.

[0104] In step S1520, the national system 130 (exact service 132) transmits information regarding a series of online application screens to the window application system 100.

[0105] In step S1525, the counter service application system 100 generates a series of counter service application screens based on information regarding a series of online application screens. The counter service application system 100 transmits at least a part of the series of counter service application screens to the counter terminal 120. For example, the counter service application system 100 may transmit an input screen for applicant information and an input screen for application details to the counter terminal 120. In certain aspects, the counter service application system 100 may transmit all of the series of counter service application screens to the counter terminal 120.

[0106] In step S1530, the counter staff 1520 hands the counter terminal 120 to the resident 1510.

[0107] In step S1535, the resident 1510 inputs input items into the counter terminal 120 according to the guidance of the series of counter service application screens. Also, the resident 1510 presses a button, link, etc. displayed on the counter terminal 120. Based on the button, link, etc. being pressed, the counter terminal 120 requests the next counter service application screen from the counter service application system 100. Also, at this point, the counter terminal 120 may transmit the input information to the counter service application system 100. The processing of this step corresponds to the processing using the counter service application screens 510 to 530.

[0108] In step S1540, the counter service application system 100 transmits a screen prompting the counter staff 1520 to hand the counter terminal 120 to the counter terminal 120. In step S1545, the resident 1510 hands the counter terminal 120 to the counter staff 1520. The processing of steps S1540 and 1545 corresponds to the processing using the counter service application screen 540.

[0109] In step S1545, the counter staff 1520 checks the input items entered by the resident 1510 into the counter terminal 120. If there are no problems with the input items, the counter staff 1520 presses a button, link, etc. displayed on the counter terminal 120. Based on the button, link, etc. being pressed, the counter terminal 120 sends the input items to the counter application system 100. The counter application system 100 obtains the input items as at least part of the application information. The processing of this step corresponds to the processing using the counter application screen 550.

[0110] In step S1550, the resident 1510 or the counter staff 1520 attaches the necessary documents to the counter terminal 120. Also, the resident 1510 or the counter staff 1520 presses a button, etc. displayed on the counter terminal 120. Based on the button, etc. being pressed, the counter terminal 120 uploads the attached necessary documents to the counter application system 100. The processing of step S1550 may be performed by either the resident 1510 or the counter staff 1520. The processing of this step corresponds to the processing using the counter application screen 560.

[0111] In step S1555, the counter application system 100 sends an electronic signature screen to the counter terminal 120. In a certain situation, the counter application system 100 may send a personal confirmation screen that does not use an electronic signature to the counter terminal 120.

[0112] In step S1560, the resident 1510 uses the counter terminal 120 to execute the personal confirmation process. The counter terminal 120 sends the authentication data to the counter application system 100. Based on the personal confirmation being successfully completed, the counter application system 100 proceeds with the registration process of the application information. The processing of this step corresponds to the processing using the counter application screen 570.

[0113] In step S1565, the counter application system 100 sends the application information to the Perfect Service 132. In step S1570, the Perfect Service 132 sends the application information to the My Portal Application Management System 134.

[0114] In step S1575, the local government application management system 140 requests application information from the MyPortal application management system 134. For example, the local government application management system 140 may request multiple application statuses applied during a certain period from the MyPortal application management system 134.

[0115] In step S1580, the MyPortal application management system 134 transmits one or more requested application information to the local government application management system 140.

[0116] In step S1585, the local government application management system 140 transmits the acquired one or more application information to the local government core system 150. These application information are registered in the local government core system 150 and used for providing various public services.

[0117] As described above, the processor 301 can execute the process shown in FIG. 15 by executing a program for onlineizing the window application service of public services. That is, the program can cause the computer to acquire information regarding a series of online application screens of public services. Further, the program can cause the computer to generate a series of window application screens based on the information regarding the series of online application screens. Further, the program can cause the computer to add a screen used at the administrative window to the series of window application screens. Further, the program can cause the computer to output the series of window application screens according to the application flow.

[0118] As described above, the counter application system 100 according to the present embodiment can generate a series of counter application screens suitable for counter application operations. Further, the counter application system 100 can add a counter application screen used at an administrative counter to the series of counter application screens. Further, when converting a series of online application screens into a series of counter application screens, the counter application system 100 can delete screens unnecessary for counter application operations. Further, when converting a series of online application screens into a series of counter application screens, the counter application system 100 can replace one or more screens of the series of online application screens with one or more screens suitable for counter application operations. Furthermore, the counter application system 100 can customize some or all of the series of counter application screens.

[0119] By using the counter application system 100, a counter staff can perform online application operations and counter application operations using the same business flow. Thereby, the burden on the counter staff is reduced. Further, a user who comes to a counter of a public facility can easily apply for a public service while being assisted by the counter staff by using the counter application system 100.

[0120] The embodiments disclosed this time should be considered to be illustrative in all respects and not restrictive. The scope of the present disclosure is shown not by the above description but by the claims, and it is intended that all modifications within the meaning and scope equivalent to the claims are included. Also, the disclosure content described in the embodiments and each modification example is intended to be implemented alone or in combination as much as possible.

Description of Reference Numerals

[0121] 100 Counter application system, 110 User terminal, 120 Counter terminal, 130 National system, 132 Perfect service, 134 MyPortal application management system, 14 0 Local Government Application Management System, 150 Local Government Core System, 160 Online Application Service, 210 Acquisition Unit, 220 Screen Generation Unit, 230 Output Unit, 240 Customization Unit, 250 Input Unit, 260 Registration Unit, 301 Processor, 302 Memory, 303 Storage, 304 External Device Interface, 305 Communication Interface, 306 Input Interface, 307 Output Interface, 320 Input Device, 330 Output Device, 400,410,420,430,440,450,460,470,480 Online Application Screens, 490,580 Electronic Signatures, 500,510,520,530,540,550,560,570 Counter Application Screens, 700 Customization Information, 810 Online Application Information, 820 Tables, 830 User, 850 Setting Items, 900,1000,1100,1200,1300,1400A,1400B Screens, 910 Citation Input Button, 920 Dialog, 1010,1020 Explanations, 1102,1104,1106,1108 Placeholders, 1202,1204 Character Strings, 1302,1304 Labels, 1410 Forms, 1420A,1420B Input Dialogs, 1510 Residents, 1520 Counter Staff.

Claims

1. A public service application system that enables applications for public services to be made online, an acquisition unit that acquires information about a series of online application screens for the public service; a screen generation unit that generates a series of application screens based on information about the series of online application screens; an output unit that outputs the series of application screens in accordance with an application flow, The screen generation unit adds an application screen to be used by administrative staff to the series of application screens, in a public service application system.

2. A public service application system that enables applications for public services to be made online, comprising: an acquisition unit that acquires information about a series of online application screens for the public service; a screen generation unit that generates a series of application screens based on information about the series of online application screens; an output unit that outputs the series of application screens in accordance with an application flow, The screen generation unit adds to the series of application screens a screen that prompts the user to hand over the terminal that outputs the series of application screens to an administrative staff member.

3. A public service application system that enables applications for public services to be made online, comprising: an acquisition unit that acquires information about a series of online application screens for the public service; a screen generation unit that generates a series of application screens based on information about the series of online application screens; an output unit that outputs the series of application screens in accordance with an application flow, The screen generation unit adds a screen to the series of application screens for administrative staff to confirm the user's input items.

4. A public service application system that enables applications for public services to be made online, comprising: an acquisition unit that acquires information about a series of online application screens for the public service; a screen generation unit that generates a series of application screens based on information about the series of online application screens; an output unit that outputs the series of application screens in accordance with an application flow, The screen generation unit adds a screen to the series of application screens that assumes the user will receive assistance from administrative staff.

5. 5. The public service application system according to claim 1, wherein the screen generation unit deletes screens that are not necessary for the application process when converting the series of online application screens into the series of application screens.

6. A public service application system as described in any one of claims 1 to 4, wherein the screen generation unit, when converting the series of online application screens into the series of application screens, replaces one or more screens of the series of online application screens with one or more screens suitable for the application process.

7. a customization unit that acquires customization information for the series of application screens, 5. The public service application system according to claim 1, wherein the screen generation unit customizes some or all of the series of application screens based on the customization information.

8. The customization unit Outputting a template of the customization information in CSV (Comma Separated Values) format, The public service application system according to claim 7 , wherein the customization information created based on the template is acquired.

9. The public service application system of claim 7, wherein the customization information includes information for adding an item to the application screen to enable information entered on another screen to be reused as input information on the current screen.

10. The public service application system according to claim 7 , wherein the customization information includes information for adding explanatory text and / or explanatory images for input fields to at least a portion of one or more forms included in the application screen.

11. The public service application system according to claim 7 , wherein the customization information includes information for changing labels and / or placeholders of at least a part of one or more forms included in the application screen.

12. The public service application system according to claim 7 , wherein the customization information includes information for adding one or more character strings before and / or after one or more forms included in the application screen.

13. The public service application system according to claim 7 , wherein the customization information includes information for changing input restrictions for at least a part of one or more forms included in the application screen.

14. A public service application method for making public service application procedures online, comprising: obtaining information about a series of online application screens for the public service; generating a set of application screens based on information about the set of online application screens; adding to said set of application screens screens used by administrative staff; and outputting the series of application screens in accordance with an application flow.

15. A method for applying for public services online, comprising: obtaining information about a series of online application screens for the public service; generating a set of application screens based on information about the set of online application screens; Adding a screen to the series of application screens that prompts the user to hand over the terminal that outputs the series of application screens to an administrative staff member; and outputting the series of application screens in accordance with an application flow.

16. A method for applying for public services online, comprising: obtaining information about a series of online application screens for the public service; generating a set of application screens based on information about the set of online application screens; Adding a screen to the series of application screens for administrative staff to confirm the user's input items; and outputting the series of application screens in accordance with an application flow.

17. A method for applying for public services online, comprising: obtaining information about a series of online application screens for the public service; generating a set of application screens based on information about the set of online application screens; Adding a screen to the series of application screens that assumes the user will receive assistance from administrative staff; and outputting the series of application screens in accordance with an application flow.

18. An application program that enables applications for public services to be made online, obtaining information about a series of online application screens for the public service; generating a set of application screens based on information about the set of online application screens; adding to said set of application screens screens used by administrative staff; and outputting the series of application screens in accordance with the application flow.

19. An application program for online application of public services, comprising: obtaining information about a series of online application screens for the public service; generating a set of application screens based on information about the set of online application screens; Adding a screen to the series of application screens that prompts the user to hand over the terminal that outputs the series of application screens to an administrative staff member; and outputting the series of application screens in accordance with the application flow.

20. An application program for online application of public services, comprising: obtaining information about a series of online application screens for the public service; generating a set of application screens based on information about the set of online application screens; Adding a screen to the series of application screens for administrative staff to confirm the user's input items; and outputting the series of application screens in accordance with the application flow.

21. An application program for online application of public services, comprising: obtaining information about a series of online application screens for the public service; generating a set of application screens based on information about the set of online application screens; Adding a screen to the series of application screens that assumes the user will receive assistance from administrative staff; and outputting the series of application screens in accordance with the application flow.

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