Information processing apparatus, information processing system, information processing method, and information processing program

Abstract

To provide an information processing apparatus, an information processing system, an information processing method, and an information processing program capable of providing an advertisement according to the change in the life stage of a target person of a watch-over service.SOLUTION: An information processing apparatus (10) includes: a user management table (20) which manages a user in a watch-over service in association with a status of use of the user using the watch-over service; an advertisement management service (21) which stores an advertisement to be notified to the user; an acquisition unit (23) which acquires, from a terminal operated by the user, information on the start of using the watch-over service and information on cancellation of the watch-over service to modify information related to the user recorded in the user management table (20); and a notification unit (22) which transmits the advertisement stored in the advertisement management table to the terminal operated by the user in response to modification of the information related to the user recorded in the user management table (20) due to the cancellation of the watch-over service.SELECTED DRAWING: Figure 2

Description

Technical Field

[0001] The present disclosure relates to an information processing apparatus, an information processing system, an information processing method, and an information processing program.

Background Art

[0002] Some monitoring services that can remotely monitor target persons such as the elderly are being operated.

[0003] Patent Document 1 describes an information disclosure apparatus that can disclose predetermined information in a predetermined range of private information in accordance with changes in the life stage of a target person, such as death or transfer of residence.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] The technique described in Patent Document 1 enables a user who is a family member or the like of a target person to receive information corresponding to changes in the life stage of the target person. However, there is a problem that, in response to the received information, for example, when the user cancels the monitoring service or the like, it is not possible to present an advertisement corresponding to the change in the life stage of the target person.

[0006] An object of the present disclosure is to provide an information processing apparatus, an information processing system, an information processing method, and an information processing program capable of providing an advertisement corresponding to a change in the life stage of a target person of a monitoring service.

Means for Solving the Problems

[0007] The information processing apparatus of the present disclosure includes a user management table that manages users in a monitoring service in association with the usage status of the monitoring service of the users, an advertisement management table that stores advertisements to be notified to the users, an acquisition unit that acquires information on the start of usage of the monitoring service and information on cancellation of the monitoring service from a terminal operated by the user and changes the description related to the user in the user management table, and a notification unit that notifies the terminal of the advertisements stored in the advertisement management table triggered by the change in the description related to the user in the user management table due to cancellation of the monitoring service.

[0008] The information processing system of the present disclosure is characterized in that a terminal of the user is connected to the above-described information processing apparatus via a network.

[0009] The information processing method of the present disclosure is an information processing method executed by a computer, and includes steps of associating a user in a monitoring service with the usage status of the monitoring service of the user in a user management table, storing advertisements to be notified to the user in an advertisement management table, acquiring information on the start of usage of the monitoring service and information on cancellation of the monitoring service from a terminal operated by the user and changing the description related to the user in the user management table, and notifying the terminal of the advertisements stored in the advertisement management table triggered by the change in the description related to the user in the user management table due to cancellation of the monitoring service.

[0010] The information processing program of the present disclosure causes a computer to execute steps of associating a user in a monitoring service with the usage status of the monitoring service for the user in a user management table, storing an advertisement to be notified to the user in an advertisement management table, acquiring information on the start of using the monitoring service and information on canceling the monitoring service from a terminal operated by the user, and changing the description related to the user in the user management table, and notifying the advertisement stored in the advertisement management table to the terminal triggered by the change in the description related to the user in the user management table due to the cancellation of the monitoring service.

Effect of the Invention

[0011] According to the present disclosure, it is possible to provide an information processing apparatus, an information processing system, an information processing method, and an information processing program capable of providing an advertisement according to a change in the life stage of a person under monitoring service.

Brief Description of the Drawings

[0012]

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Best Mode for Carrying Out the Invention

[0013] Hereinafter, an information processing apparatus, an information processing system, an information processing method, and an information processing program according to Embodiments 1, 2, 3, 4, 5, and 6 will be described with reference to the drawings. The following embodiments are merely examples, and it is possible to appropriately combine the embodiments and appropriately change each embodiment. Embodiments 1, 2, 3, 4, 5, and 6 relate to a monitoring service. The monitoring service of the present disclosure monitors the state of a person to be monitored, for example, using various sensors that detect a camera, indoor temperature, humidity, CO2 concentration, etc., and a bed sensor that detects body temperature and heart rate, or estimates the safety of the person to be monitored from the operating state of devices such as home appliances.

[0014] 《Embodiment 1》 FIG. 1 is a schematic diagram showing an example of an information processing system 100 including an information processing apparatus 10 according to Embodiment 1. As shown in FIG. 1, the information processing system 100 includes an information processing apparatus 10 having a server function that provides an advertisement according to a change in the life stage of an elderly person who is a person to be monitored by the monitoring service, or a user 14 such as a relative of an elderly person who is a person to be monitored by the monitoring service, to a terminal 12 owned or operated by the user 14. The information processing system 100 according to Embodiment 1 may have a device used by a person to be monitored by the monitoring service connected to the information processing apparatus 10 via a network, like the information processing system 110 according to Embodiment 5 described later.

[0015] As described later, the information processing apparatus 10 is a computer including a CPU (Central Processing Unit), a main memory 31, a storage unit 33, etc., and the terminal 12 indicates an operation terminal such as a smartphone, a tablet terminal, or a PC (Personal Computer) in which a Web browser or an app that can be operated by the user 14 is installed. In Embodiment 1, the user 14 can start and cancel the use of the monitoring service using the terminal 12.

[0016] FIG. 2 is a block diagram showing an example of the configuration of the information processing apparatus 10 according to Embodiment 1. The information processing apparatus 10 includes a user management table 20, an advertisement management table 21, a notification unit 22, and an acquisition unit 23. When the user 14 starts using the monitoring service using the terminal 12, the acquisition unit 23 receives that the user 14 has started using the monitoring service, and adds user information to the user management table 20. When the user 14 cancels the monitoring service using the terminal 12, the acquisition unit 23 receives that the user 14 has canceled the monitoring service, and changes the usage status of the user in the user management table 20 to canceled, or changes the description content of the user management table 20 such as deleting the user information of the user 14. The notification unit 22 notifies the advertisement in the advertisement management table 21 to the terminal 12 triggered by a change in the description content of the user management table 20 such as the usage status in the user management table 20 being canceled or the user information of the user 14 being deleted. The advertisements are, for example, funeral parlors, cemeteries, temples, stone merchants dealing with tombstones, and merchants handling the sorting and purchase of bequests, and law firms handling procedures related to inheritance when the person being monitored has died, and elderly facilities such as nursing homes and medical institutions for the elderly when the person has moved, and law firms handling procedures related to lifetime gifts. Further, the information notified by the notification unit 22 is not limited to advertisements, and may be intermediary information such as a real estate sales intermediary guide, or a guide for the procedure of submitting a death notice and a guide for the procedure of inheritance. The background of the cancellation of the monitoring service by the user 14 includes cases where the user leaves the land where they live due to changes such as moving. More specifically, changes due to moving or the like include cases where the place of residence is changed while still owning the real estate that was the subject of the monitoring service, or changes or updates of contracts in periodic land lease rights, etc., so the notification of real estate-related advertisements is effective.

[0017] FIG. 3 is an explanatory diagram showing an example of the user management table 20. As shown in FIG. 3, in the user management table 20, the usage status of the monitoring service is associated with a user ID that identifies each user. The content recorded in the user management table 20 is registered or changed by the acquisition unit 23 based on, for example, information such as the procedure for starting the use of the monitoring service acquired from the terminal 12.

[0018] FIG. 4 is an explanatory diagram showing an example of the advertisement management table 21. As shown in FIG. 4, the advertisement management table 21 manages by associating an advertisement ID that identifies each advertisement with an advertiser and an advertisement image that is an image of the advertisement displayed on the terminal 12 or the like. The content recorded in the advertisement management table 21 is changed by the acquisition unit 23 based on information obtained by an operation of a user who can access the information processing apparatus 10 with administrator authority.

[0019] FIG. 5 is a hardware configuration diagram showing the information processing apparatus 10 according to the first embodiment. The information processing apparatus 10 is a type of computer in which a CPU 30, a main memory 31, an input / output interface (I / O interface) 32, and a storage unit 33 are connected to each other via a system bus 34. The information processing apparatus 10 may be configured by a plurality of computers on a network, such as a cloud server or the like.

[0020] The CPU 30 is an IC (Integrated Circuit) that performs arithmetic processing. In addition to the CPU 30, arithmetic elements such as a DSP (Digital Signal Processor) or a GPU (Graphics Processing Unit) may be used. The CPU 30 acquires, by executing an information processing program, that the user 14 has canceled the watching service, and changes the usage status of the user in the user management table 20 to canceled (or deletes the user information), and functions as a notification function that notifies the terminal 12 of an advertisement triggered by the usage status in the user management table 20 becoming canceled. As a result, the CPU 30 functions as an acquisition unit 23 and a notification unit 22 by executing an information processing program. Further, the information processing program is provided, for example, on a recording medium that records these.

[0021] The main memory 31 is composed of a volatile storage device such as a RAM (Random Access Memory) or a non-volatile storage device such as a ROM (Read Only Memory). The storage unit 33 is composed of a non-volatile storage device such as an HDD (Hard Disk Drive) or a flash memory. The user management table 20 and the advertisement management table 21 are stored in the storage unit 33.

[0022] The I / O interface 32 is a port to which the terminal 12 is connected via the network 16. As a specific example, the I / O interface 32 includes a communication interface such as Ethernet (registered trademark). When the terminal 12 is connected to the I / O interface 32 without going through the network 16, the I / O interface 32 may be a USB (Universal Serial Bus) terminal, an IEEE 1394 terminal, a Thunderbolt terminal, etc. in addition to the above Ethernet (registered trademark).

[0023] FIG. 6 is a flowchart showing an example of the processing of the information processing system 100 according to Embodiment 1. In step S101, the user 14 transmits, using the terminal 12, a start of use of the watching service to the information processing apparatus 10.

[0024] In step S102, the acquisition unit 23 of the information processing apparatus 10 adds user information by associating and describing a user ID with the usage status of "in use" in the user management table 20 stored in the storage unit 33.

[0025] In step S103, user 14 uses the terminal 12 to send a request to cancel the monitoring service to the information processing apparatus 10.

[0026] In step S104, the acquisition unit 23 of the information processing apparatus 10 changes the usage status of user 14, who has canceled the monitoring service, to "canceled" in the user management table 20 stored in the storage unit 33. Alternatively, the user ID of user 14, who has canceled the monitoring service, may be deleted from the user management table 20 together with the associated usage status. The change of the description in the user management table 20 includes not only the cancellation of the monitoring service, but also the modification of the contract content of the monitoring service or the update of the monitoring service.

[0027] In step S105, the notification unit 22 of the information processing apparatus 10 notifies (sends) the advertisement (or intermediary information such as real estate agency guidance) described in the advertisement management table 21 stored in the storage unit 33 to the terminal 12, and ends the processing in the information processing apparatus 10. The advertisement may be notified in a format such as HTML to be displayed on a web browser, or a format corresponding to the application of the smartphone which is the terminal 12. Furthermore, it may be notified by email or SMS (Short Message Service).

[0028] In step S106, the terminal 12 displays the advertisement received from the information processing apparatus 10 and ends the processing in the terminal 12.

[0029] As described above, according to the information processing apparatus 10 and the information processing system 100 according to the first embodiment, when the user 14 uses the terminal 12 to perform the procedure for canceling the monitoring service, the acquisition unit 23 of the information processing apparatus 10 sets the usage status of the user 14 in the user management table 20 to "cancelled", or deletes the ID of the user 14. Then, the notification unit 22 of the information processing apparatus 10 transmits an advertisement to the terminal 12 of the user 14. The advertisement transmitted by the notification unit 22 is, for example, in the case where the person being monitored by the monitoring service has died, a funeral home, a cemetery, a temple, a stone merchant dealing with tombstones, and a merchant handling the sorting and purchase of the estate, as well as a law firm handling procedures related to inheritance, etc. In the case where the person has moved, it is an elderly facility such as a nursing home, and a medical institution for the elderly, as well as a law firm handling procedures related to lifetime gifts, etc. Further, the information notified by the notification unit 22 is not limited to advertisements, and may be intermediary information such as a mediation guide for selling real estate, or a guide for the procedure for submitting a death notice, and a guide for the procedure for inheritance, etc.

[0030] When a change occurs in the life stage of the person being monitored, such as the death or transfer of the person being monitored by the monitoring service, there are a variety of procedures to be carried out. However, in the information processing apparatus 10 and the information processing system 100 according to the first embodiment, by notifying the user 14 of the above-mentioned advertisements, intermediary information, or guides for procedures, etc., when a change occurs in the life stage of the person being monitored by the monitoring service, an appropriate response can be taken promptly.

[0031] 《Second Embodiment》 Next, the second embodiment will be described. The second embodiment is different from the first embodiment in that when canceling the monitoring service, a questionnaire asking the reason for cancellation is conducted for the user 14 via the terminal 12. For the rest, it is the same as the first embodiment. Therefore, for the same configuration as the first embodiment, the same reference numerals as the first embodiment are given and the detailed description is omitted.

[0032] FIG. 7 is a flowchart showing an example of the processing of the information processing system 100 according to the second embodiment. As described above, although the second embodiment is different from the first embodiment in that a questionnaire on the reason for contract termination is sent to the user 14 via the terminal 12 as in steps S201 to S206, since the other procedures are the same as those in the first embodiment, the procedures of steps S101 to S106, which are the same as those in the first embodiment, are denoted by the same reference numerals as those in the first embodiment, and detailed description thereof is omitted.

[0033] In the second embodiment, as in the first embodiment, in step S104, after changing the usage status of the user 14 who has terminated the watch service in the user management table 20 to "terminated" or after deleting the ID of the user 14, in step S201, the notification unit 22 of the information processing apparatus 10 notifies (transmits) a questionnaire on the reason for contract termination to the terminal 12 of the user 14. The questionnaire on the reason for contract termination may be notified in a format such as HTML to be displayed on a web browser or a format corresponding to an application of the smartphone which is the terminal 12. Further, it may be notified by email or SMS (Short Message Service).

[0034] In step S202, the terminal 12 of the user 14 displays the screen of the questionnaire on the reason for contract termination received from the notification unit 22 of the information processing apparatus 10. FIG. 8(a) is an explanatory diagram showing an example of the questionnaire on the reason for contract termination displayed on the terminal 12. The questionnaire on the reason for contract termination shown in FIG. 8(a) includes a question item 35 asking the reason for contract termination and a send button 36. The question item 35 includes items such as "the person under watch has moved" and "the person under watch has passed away".

[0035] In step S203, the user 14 answers the questionnaire on the reason for contract termination using the terminal 12. The answer is made by selecting any one from the question items 35 shown in FIG. 8(a) and tapping the send button 36, and the answer result is transmitted from the terminal 12 to the information processing apparatus 10.

[0036] In step S204, the acquisition unit 23 of the information processing apparatus 10 acquires the answer to the cancellation reason questionnaire, which is the answer result received from the terminal 12. Then, in step S205, it is determined whether the cancellation reason in the answer result is the transfer or death of the target person. In step S205, if the cancellation reason is the transfer or death of the target person, the procedure proceeds to step S105; if the cancellation reason is not the transfer or death of the target person, the processing in the information processing apparatus 10 ends.

[0037] In step S105, similar to the first embodiment, the notification unit 22 of the information processing apparatus 10 notifies (transmits) the advertisement (or intermediary information such as real estate brokerage guidance) described in the advertisement management table 21 stored in the storage unit 33 to the terminal 12, and ends the processing in the information processing apparatus 10. The advertisements transmitted by the notification unit 22 are, for example, in the case where the target person of the watching service has died, related to funerals and burials such as funeral parlors, cemeteries, temples, and stone merchants dealing with tombstones, related to estate liquidation merchants that conduct estate sorting and buying, and law firms that handle procedures related to inheritance. In the case where the target person has moved, they are related to nursing supplies, medical institutions for the elderly, and law firms that handle procedures related to lifetime gifts. Further, the information notified by the notification unit 22 is not limited to advertisements, and may be intermediary information such as real estate sales brokerage guidance, or guidance on the procedure for submitting a death notice and guidance on the procedure for inheritance. The selection of the advertisement in step S105 is made according to the death or transfer of the target person. The selection of the advertisement by the notification unit 22 is based on a rule-based approach such as death or transfer.

[0038] In step S106, similar to the first embodiment, the terminal 12 displays the advertisement received from the information processing apparatus 10 and ends the processing in the terminal 12. FIG. 8(b) is an explanatory diagram showing an example of the advertisement displayed on the terminal 12. When the target person of the watching service has moved or died, an advertisement related to the sale of inherited real estate, etc., or intermediary information such as real estate brokerage guidance is displayed on the terminal 12.

[0039] As described above, according to the information processing apparatus 10 and the information processing system 100 according to the second embodiment, it is possible to notify a specified advertisement according to the reason for canceling the watch service. When canceling the watch service, if an advertisement such as "The sale of the inherited property is to ○○ Real Estate" is notified with the reason for cancellation unknown, if the person targeted by the watch service has not died, not only will an inappropriate advertisement be notified, but there is also a risk of harming the user's 14 state of mind. However, according to the information processing apparatus 10 and the information processing system 100 according to the second embodiment, it is possible to notify the user 14 of an appropriate advertisement or information based on the answer result of the cancellation reason questionnaire.

[0040] 《Third Embodiment》 Next, the third embodiment will be described. The third embodiment is different from the first and second embodiments in that it notifies the advertisement selected based on the location information registered in the property management table or the address to the terminal of the user 14. For the rest, it is the same as the first and second embodiments. Therefore, for the same configurations as those in the first and second embodiments, the same reference numerals as those in the first and second embodiments are used and the detailed description is omitted.

[0041] FIG. 9 is a block diagram showing an example of the configuration of the information processing apparatus 40 according to the third embodiment. The information processing apparatus 40 includes a user management table 20, an advertisement management table 21, a notification unit 22, and an acquisition unit 23, as well as a property management table 41, an advertisement selection information management table 42, and an advertisement selection unit 43, in the same manner as the information processing apparatus 10 according to the first embodiment. The CPU 30 functions as the acquisition unit 23, the notification unit 22, and the advertisement selection unit 43 by executing an information processing program. Also, the property management table 41 and the advertisement selection information management table 42 are stored in the storage unit 33.

[0042] FIG. 10 is an explanatory diagram showing an example of the property management table 41. As shown in FIG. 10, in the property management table 41, position information and an address of each property are associated with a property ID that identifies the individual property. The contents recorded in the property management table 41 are registered or changed by the acquisition unit 23 based on, for example, information on the procedure of the monitoring service acquired from the terminal 12.

[0043] FIG. 11 is an explanatory diagram showing an example of the advertisement selection information management table 42. As shown in FIG. 11, in the advertisement selection information management table 42, advertisement selection conditions are associated with an advertisement ID that identifies each advertisement. The advertisement selection conditions are position information of the property, for example, latitude and longitude of the position where the property exists, an address (by prefecture, city, ward, town, or village), or a distance from a station. The contents recorded in the advertisement selection information management table 42 are registered in advance by the administrator of the information processing system 100 using the acquisition unit 23 and changed as necessary.

[0044] The advertisement selection unit 43 extracts the position information of the property where the person under the monitoring service lives, which is the property of the user 14 who has completed the cancellation procedure of the monitoring service, from the property management table 41, and selects an advertisement that matches the extracted position information from the advertisement selection information management table 42. The advertisement selection unit 43 selects an advertisement based on a rule-based method of selecting an advertisement corresponding to the position information. However, as the information processing system 100 is operated, the advertisement selection unit 43 may learn so that a more appropriate advertisement can be selected. Alternatively, instead of a rule-based method, the advertisement selection unit 43 may be constructed by machine learning using teacher data associating position information and advertisements.

[0045] FIG. 12 is a flowchart showing an example of the processing of the information processing system 100 according to Embodiment 3. As described above, although Embodiment 3 is different from Embodiments 1 and 2 in that an advertisement is selected based on the property in step S301, the other procedures are the same as those in Embodiments 1 and 2. Therefore, the procedures from step S101 to step S106, which are the same as those in Embodiment 1, and the procedures from step S201 to step S205, which are the same as those in Embodiment 2, are each given the same reference numerals as in Embodiments 1 and 2, and detailed descriptions thereof are omitted.

[0046] In Embodiment 3, similar to Embodiment 2, when it is determined in step S205 that the reason for canceling the monitoring service is the transfer or death of the target person, an advertisement that matches the location information of the property is selected from the advertisements related to the transfer or death of the target person in step S301. Specifically, the advertisement selection unit 43 of the information processing apparatus 40 extracts the location information of the property where the target person of the monitoring service of the user 14 who has canceled the monitoring service resides from the property management table 41, and selects an advertisement that matches the extracted location information from the advertisement selection information management table 42. In Embodiment 3, if there is no matching advertisement, no advertisement is notified to the terminal 12.

[0047] In step S105, the notification unit 22 of the information processing apparatus 40 notifies (transmits) the advertisement (or intermediary information such as real estate agency guidance) selected in step S301 to the terminal 12, and ends the processing in the information processing apparatus 40.

[0048] In step S106, similar to Embodiment 1, the terminal 12 displays the advertisement received from the information processing apparatus 40, and ends the processing in the terminal 12.

[0049] As described above, according to the information processing apparatus 40 and the information processing system 100 according to the third embodiment, advertisements can be notified based on the property where the target person resides. Even if an advertisement introducing a merchant or facility far from the property where the target person resides is provided, it is difficult to contribute to the convenience of the user 14, and rather, there is a risk of damaging the user 14's impression. However, according to the information processing apparatus 40 and the information processing system 100 according to the third embodiment, appropriate advertisements or information can be notified to the user 14 based on the location information of the property where the target person resides.

[0050] <<Fourth Embodiment>> Subsequently, the fourth embodiment will be described. The fourth embodiment is different from the third embodiment in that the advertisement selected based on the device is notified to the terminal of the user 14, but the rest is the same as the third embodiment. Therefore, for the same configuration as the third embodiment, the same reference numerals as the third embodiment are given and the detailed description is omitted.

[0051] FIG. 13 is a block diagram showing an example of the configuration of the information processing apparatus 50 according to the fourth embodiment. The information processing apparatus 50 includes a user management table 20, an advertisement management table 21, a notification unit 22, an acquisition unit 23, and an advertisement selection unit 43, similar to the information processing apparatus 40 according to the third embodiment, and also includes a device management table 51 and an advertisement selection information management table 52 different from the third embodiment. The CPU 30 functions as the acquisition unit 23, the notification unit 22, and the advertisement selection unit 43 by executing an information processing program. Further, the device management table 51 and the advertisement selection information management table 52 are stored in the storage unit 33.

[0052] FIG. 14 is an explanatory diagram showing an example of the device management table 51. The device management table 51 is provided for each user ID, and as shown in FIG. 14, the manufacturer and model number of each device are associated with the device ID for identifying each device. The contents described in the device management table 51 are registered or changed by the acquisition unit 23 based on, for example, the information of the procedure of the monitoring service acquired from the terminal 12.

[0053] FIG. 15 is an explanatory diagram showing an example of the advertisement selection information management table 52. As shown in FIG. 15, in the advertisement selection information management table 52, advertisement selection conditions are associated with an advertisement ID that identifies each advertisement. The advertisement selection conditions relate to, for example, equipment for each manufacturer and equipment of each individual model number. The content described in the advertisement selection information management table 52 is registered in advance by the administrator of the information processing system 100 through the acquisition unit 23 and changed as necessary.

[0054] The advertisement selection unit 43 extracts, from the equipment management table 51, information on the equipment used by the target person of the monitoring service of the user 14 who has completed the cancellation procedure of the monitoring service, and selects, from the advertisements related to the transfer or death of the target person, an advertisement that matches the extracted equipment information from the advertisement selection information management table 52. The advertisement selection unit 43 selects an advertisement based on a rule-based approach of selecting an advertisement corresponding to the equipment information. However, as the information processing system 100 is operated, the advertisement selection unit 43 may learn so that a more appropriate advertisement can be selected. Alternatively, instead of a rule-based approach, the advertisement selection unit 43 may be constructed by machine learning using teacher data that associates equipment information with advertisements.

[0055] FIG. 16 is a flowchart showing an example of the processing of the information processing system 100 according to the fourth embodiment. As described above, although the fourth embodiment is different from the third embodiment in that an advertisement is selected by the equipment in step S401, the other procedures are the same as those of the third embodiment. Therefore, the procedures from step S101 to step S106 and the procedures from step S201 to step S205, which are the same procedures as those of the third embodiment, are given the same reference numerals as those of the third embodiment, and detailed descriptions thereof are omitted.

[0056] In Embodiment 4, similar to Embodiment 3, when it is determined in step S205 that the reason for canceling the watching service is the transfer or death of the target person, an advertisement is selected by the device in step S401. Specifically, the advertisement selection unit 43 of the information processing apparatus 50 extracts information on the device used by the target person of the watching service of the user 14 who has canceled the watching service from the device management table 51, and selects an advertisement that matches the extracted device information from the advertisement selection information management table 52. In Embodiment 4, if there is no matching advertisement, the advertisement is not notified to the terminal 12.

[0057] In step S105, the advertisement (or intermediary information such as real estate agency guidance) selected in step S401 is notified (transmitted) to the terminal 12, and the processing in the information processing apparatus 50 is terminated.

[0058] In step S106, similar to Embodiment 3, the terminal 12 displays the advertisement received from the information processing apparatus 50, and the processing in the terminal 12 is terminated.

[0059] As described above, according to the information processing apparatus 50 and the information processing system 100 according to Embodiment 4, an advertisement can be notified based on the device used by the target person of the watching service.

[0060] 《Embodiment 5》 Next, Embodiment 5 will be described. Embodiment 5 is different from Embodiments 1 to 4 in that an advertisement corresponding to the predicted degree of frailty of the target person 19 is notified to the user 14's terminal, but the rest is the same as Embodiments 1 to 4. Therefore, for the same configuration as in Embodiments 1 to 4, the same reference numerals as in Embodiments 1 to 4 are given, and the detailed description is omitted.

[0061] FIG. 17 is a schematic diagram showing an example of the information processing system 110 according to Embodiment 5. As shown in FIG. 17, the information processing system 110 is different from Embodiments 1 to 4 in that the information processing apparatus 60 acquires information from the device 18 used by the person 19 to be monitored, such as an elderly person, via a network. The device 18 is, for example, a home electric appliance such as an air conditioner, a refrigerator, and a water heater, or a device such as a camera that monitors the person to be monitored. However, since the others are the same as those in Embodiments 1 to 4, the same components as those in Embodiments 1 to 4 are denoted by the same reference numerals as those in Embodiments 1 to 4, and detailed description thereof is omitted.

[0062] FIG. 18 is a block diagram showing an example of the configuration of the information processing apparatus 60 according to Embodiment 5. The information processing apparatus 60 includes a user management table 20, an advertisement management table 21, a notification unit 22, and an acquisition unit 23, as well as a device data management table 61, an action prediction information management table 62, a frailty prediction information management table 63, an action estimation unit 64, and a frailty prediction unit 65, in the same manner as the information processing apparatus 10 according to Embodiment 1. The CPU 30 functions as the acquisition unit 23, the notification unit 22, the action estimation unit 64, and the frailty prediction unit 65 by executing an information processing program. The device data management table 61, the action prediction information management table 62, and the frailty prediction information management table 63 are stored in the storage unit 33.

[0063] FIG. 19 is an explanatory diagram showing an example of the device data management table 61. The device data management table 61 is provided for each user ID, and as shown in FIG. 19, device data indicating the operation state of the device, in which a state such as on or off of the power supply and the date and time when the on or off of the power supply occurs are associated with the device ID for identifying each device, is described. The device data may be data such as on / off of the power supply, may be data specifying a numerical value such as the temperature setting of the air conditioner, or may be power data. The content described in the device data management table 61 is registered or changed based on the device data acquired by the acquisition unit 23 from the device 18.

[0064] FIG. 20 is an explanatory diagram showing an example of the action prediction information management table 62. As shown in FIG. 20, in the action prediction information management table 62, the operation status of the device is associated with the actions of the subject 19. The actions may be in a binary state such as at home or not at home, or labels such as housework or sleep may be set. The content recorded in the action prediction information management table 62 is registered in advance by the administrator of the information processing system 110 through the acquisition unit 23 and changed as necessary.

[0065] FIG. 21 is an explanatory diagram showing an example of the frailty prediction information management table 63. As shown in FIG. 21, in the frailty prediction information management table 63, the states indicating the degree of frailty are shown step by step, such as "frailty", "pre-frailty" indicating the stage before frailty, and "non-frailty" indicating not being frail, and the conditions indicating the actions of the subject 19 are associated with each degree of frailty. The content recorded in the frailty prediction information management table 63 is registered in advance by the administrator of the information processing system 110 through the acquisition unit 23 and changed as necessary.

[0066] The action estimation unit 64 predicts the actions of the subject 19 based on the device data management table 61 and the action prediction information management table 62. For example, the action estimation unit 64 predicts the actions of the subject 19 based on rules such as when the power of device A is on, the subject 19 is at home, and when the power of device B is off, the subject 19 is not at home. Alternatively, initially, the actions of the subject 19 may be predicted based on rules, and as the information processing system 110 is operated, the action estimation unit 64 may learn to more appropriately predict the actions of the subject 19. Furthermore, instead of being rule-based, the action estimation unit 64 may be constructed by machine learning using teacher data associating the actions of the subject 19 with the operation status of the device.

[0067] The frailty prediction unit 65 predicts the degree of frailty of the subject 19 based on the frailty prediction information management table 63 and the behavior of the subject 19 predicted by the behavior estimation unit 64. Specifically, by referring to the frailty prediction information management table 63, the degree of frailty of the subject 19 is estimated according to the frequency of the subject 19 being at home. For example, if the subject 19 is at home more than X times a month, it is estimated as "frailty"; if the subject 19 is at home more than Y times a month (Y < X) and not more than X times, it is estimated as "pre-frailty"; if the subject 19 is at home not more than Y times a month, it is estimated as "non-frailty". The frailty prediction unit 65 selects advertisements based on a rule-based approach of estimating the degree of frailty of the subject 19 according to the frequency of the subject 19 being at home. However, as the information processing system 100 is operated, the frailty prediction unit 65 may learn so as to be able to select more appropriate advertisements. Alternatively, instead of a rule-based approach, the frailty prediction unit 65 may be constructed by machine learning using teacher data that associates the frequency of the subject being at home with the degree of frailty of the subject 19.

[0068] The notification unit 22 notifies the terminal 12 of advertisements for rehousing, renovation, insurance, housework assistance, visiting care, or welfare equipment such as a wheelchair according to the degree of frailty of the subject 19 predicted by the frailty prediction unit 65. The advertisements may be notified in a format such as HTML for display on a web browser, or in a format corresponding to an app of the smartphone which is the terminal 12. Furthermore, they may be notified by email or SMS (Short Message Service).

[0069] FIG. 22 is a flowchart showing an example of the processing of the information processing system 110 according to Embodiment 5. As described above, although Embodiment 5 is different from Embodiment 1 in that it notifies the terminal 12 of advertisements according to the degree of frailty of the predicted subject 19, there are also procedures common to Embodiment 1. Therefore, each of steps S101, S102, S105, and S106, which are the same procedures as in Embodiment 1, is given the same reference numerals as in Embodiment 1 and detailed description thereof is omitted.

[0070] In step S501, device 18 transmits device data indicating the operating status of device 18 via a network or the like, and ends the processing in device 18.

[0071] In step S502, the acquisition unit 23 of the information processing apparatus 60 acquires the device data, and registers the acquired device data in the device data management table 61. Then, the action estimation unit 64 of the information processing apparatus 60 predicts the action of the target person 19 based on the items described in the device data management table 61.

[0072] In step S503, it is determined whether the action estimation unit 64 can predict the action of the target person 19. If the action estimation unit 64 can predict whether the target person 19 is at home or not, the procedure proceeds to step S504. Also, if the amount of description in the device data management table 61 is not sufficient to predict the action of the target person 19, etc., it is assumed that the action of the target person 19 cannot be predicted, and the procedure proceeds to step S501.

[0073] In step S504, it is determined whether the frailty prediction unit 65 can predict the degree of frailty of the target person 19. If the frailty prediction unit 65 can predict the degree of frailty of the target person 19, the procedure proceeds to step S105. Also, if the prediction result of the action of the target person 19 by the action estimation unit 64 is not sufficient to predict the degree of frailty of the target person 19, etc., it is assumed that the degree of frailty of the target person 19 cannot be predicted, and the procedure proceeds to step S501.

[0074] In step S105, the notification unit 22 of the information processing apparatus 60 notifies (transmits) to the terminal 12 an advertisement related to welfare equipment such as rehousing, renovation, insurance, housework assistance, visiting care, or a wheelchair, etc., selected from the advertisement management table 21 according to the degree of frailty of the target person 19 predicted by the frailty prediction unit 65, and ends the processing in the information processing apparatus 60.

[0075] In step S106, similar to Embodiment 1, the terminal 12 displays the advertisement received from the information processing apparatus 60 and ends the processing on the terminal 12.

[0076] As described above, according to the information processing apparatus 60 and the information processing system 110 according to Embodiment 5, it is possible to predict the degree of frailty of the target person 19 and notify the terminal 12 of an advertisement corresponding to the predicted degree of frailty. Since there are stages in the degree of frailty, by appropriately predicting the degree of frailty of the target person 19, it becomes possible to provide an advertisement or information suitable for each target person 19.

[0077] In Embodiment 5, in principle, the frailty prediction of the target person 19 from step S501 to step S504 is performed periodically, such as weekly, and an advertisement or the like corresponding to the degree of frailty of the target person 19 is notified to the terminal 12 in step S105. Alternatively, the frailty prediction of the target person 19 from step S501 to step S504 is performed periodically, and when the predicted degree of frailty has changed from the previous prediction, an advertisement or the like corresponding to the degree of frailty of the target person 19 may be notified to the terminal 12 in step S105.

[0078] <<Embodiment 6>> Next, Embodiment 6 will be described. Embodiment 6, similar to Embodiment 5, can notify the terminal of the user 14 of an advertisement corresponding to the predicted degree of frailty of the target person 19. However, the information processing apparatus 70 is constantly communicating with the device 18 and is different from Embodiment 5 in determining the operating state of the device 18. For the other aspects, since they are the same as those in Embodiment 5, the same components as those in Embodiment 5 are denoted by the same reference numerals and the detailed description thereof is omitted.

[0079] FIG. 23 is a block diagram showing an example of the configuration of the information processing apparatus 70 according to Embodiment 6. The information processing apparatus 70 includes a user management table 20, an advertisement management table 21, a notification unit 22, an acquisition unit 23, a device data management table 61, a behavior prediction information management table 62, a frailty prediction information management table 63, a behavior estimation unit 64, and a frailty prediction unit 65, similar to the information processing apparatus 60 according to Embodiment 5, and further includes a device communication confirmation unit 71. The CPU 30 functions as the acquisition unit 23, the notification unit 22, the behavior estimation unit 64, the frailty prediction unit 65, and the device communication confirmation unit 71 by executing an information processing program.

[0080] FIG. 24 is a flowchart showing an example of the process of device communication confirmation in the information processing system 110 according to Embodiment 6. As described above, Embodiment 6 is different from Embodiment 5 in that the information processing apparatus 70 constantly communicates with the device 18 and checks whether the device 18 is communicating, but the other procedures are the same as those in Embodiment 5. Therefore, each of steps S101, S102, S501, and S502, which are the same procedures as those in Embodiment 5, is given the same reference numerals as those in Embodiment 5, and detailed descriptions thereof are omitted.

[0081] In step S502, similar to Embodiment 5, the acquisition unit 23 of the information processing apparatus 70 acquires device data and registers the acquired device data in the device data management table 61.

[0082] In step S601, the device communication confirmation unit 71 refers to the device data management table 61 and determines whether device data has not been transmitted from the device 18 for a certain period of time or more. The certain period of time is, for example, the number of days of about one week. If, in step S601, device data has not been transmitted from the device 18 for a certain period of time or more, the procedure proceeds to step S602. If device data has been transmitted from the device 18 within the certain period of time, the procedure proceeds to step S501.

[0083] In step S602, the notification unit 22 notifies (sends) a message to the terminal 12 of the user 14 to request confirmation of whether there is any oversight in canceling the monitoring service, and then ends the processing in the information processing apparatus 70.

[0084] In step S603, the terminal 12 displays the message received from the information processing apparatus 70 and then ends the processing in the terminal 12.

[0085] As described above, according to the information processing apparatus 70 and the information processing system 110 according to the sixth embodiment, when the communication of the device 18 is lost, a message for requesting confirmation of whether there is any oversight in canceling the monitoring service can be notified to the user 14. Even when the monitoring service becomes unnecessary due to the transfer or death of the target person 19 or the like, the user 14 may neglect to cancel the monitoring service. However, according to the sixth embodiment, it is possible to estimate that the monitoring service has become unnecessary and prompt the user 14 to cancel the monitoring service.

[0086] In the first to sixth embodiments, each of the user management table 20, the advertisement management table 21, the property management table 41, the advertisement selection information management table 42, the device management table 51, the advertisement selection information management table 52, the device data management table 61, the behavior prediction information management table 62, and the frailty prediction information management table 63 is generally stored in the storage unit 33 of the present information processing apparatus, but is not limited thereto. Each of the above tables does not necessarily have to be a part of the present information processing apparatus and may be stored in the storage unit of another apparatus that can communicate with the present information processing apparatus.

Explanation of Reference Numerals

[0087] 10 Information processing apparatus, 12 Terminal, 14 User, 16 Network, 18 Device, 19 Target person, 20 User management table, 21 Advertisement management table, 22 Notification unit, 23 Acquisition unit, 30 CPU, 31 Main memory, 32 I / O interface, 33 Storage unit, 34 System bus, 40 Information processing apparatus, 41 Property management table, 42 Advertisement selection information management table, 43 Advertisement selection unit, 50 Information processing apparatus, 51 Device management table, 52 Advertisement selection information management table, 60 Information processing apparatus, 61 Device data management table, 62 Action prediction information management table, 63 Frailty prediction information management table, 64 Action estimation unit, 65 Frailty prediction unit, 70 Information processing apparatus, 71 Device communication confirmation unit, 100, 110 Information processing system

Claims

1. A user management table that manages users in a monitoring service in association with the usage status of the monitoring service of the user, An advertisement management table that stores advertisements to be notified to the user, An acquisition unit that acquires information on the start of use of the monitoring service and information on the cancellation of the monitoring service from a terminal operated by the user and changes the description related to the user in the user management table, A notification unit that, triggered by the fact that the description related to the user in the user management table has been changed due to the cancellation of the monitoring service, notifies the terminal of the advertisement stored in the advertisement management table, An information processing apparatus comprising the above.

2. When the monitoring service is cancelled, the acquisition unit deletes the description of the user in the user management table The information processing apparatus according to claim 1, characterized in that.

3. When the monitoring service is cancelled, the notification unit notifies the terminal of a questionnaire asking for the reason for the cancellation of the monitoring service, and selects an advertisement corresponding to the answer to the questionnaire acquired by the acquisition unit from the terminal from the advertisement management table and notifies the terminal The information processing apparatus according to claim 2, characterized in that.

4. When the reason for the cancellation of the monitoring service in the answer to the questionnaire is that the person subject to the monitoring service has moved, the notification unit notifies the terminal of advertisements related to nursing care products, medical institutions, and law firms The information processing apparatus according to claim 3, characterized in that.

5. When the reason for the cancellation of the monitoring service in the answer to the questionnaire is the death of the person subject to the monitoring service, the notification unit notifies the terminal of advertisements related to funerals, burials, estate sorting, and law firms The information processing apparatus according to claim 3, characterized in that.

6. A property management table in which the location information of the property where the person subject to the monitoring service resides is registered, An advertisement selection information management table in which the location information of the property is associated with each advertisement, An advertisement selection unit that extracts the location information of the property where the person related to the cancellation of the monitoring service resides from the property management table, and selects an advertisement that matches the extracted location information from the advertisements corresponding to the answer to the questionnaire from the advertisement selection information management table, Comprising, The notification unit notifies the terminal of the advertisement selected by the advertisement selection unit The information processing apparatus according to claim 3, characterized in that...

7. A device management table registering information of devices used by the person under surveillance service; An advertisement selection information management table in which information of the devices is associated with individual advertisements; An advertisement selection unit that extracts information of the devices used by the person related to the cancellation of the surveillance service from the device management table, and selects, from the advertisements according to the questionnaire responses, an advertisement that matches the extracted device information from the advertisement selection information management table; Comprising: The notification unit notifies the terminal of the advertisement selected by the advertisement selection unit. The information processing apparatus according to claim 3, characterized in that...

8. A device data management table storing device data indicating the operating state of the devices used by the person under surveillance service, which is acquired by the acquisition unit; An action prediction information management table in which the operating status of the devices is associated with the actions of the person; An action estimation unit that predicts the actions of the person based on the device data management table and the action prediction information management table; A frailty prediction information management table in which conditions indicating the actions of the person are associated with the degree of frailty; A frailty prediction unit that predicts the degree of frailty of the person based on the frailty prediction information management table and the actions of the person predicted by the action estimation unit; An advertisement management table storing advertisements to be notified to the users of the surveillance service; A notification unit that selects an advertisement according to the degree of frailty of the person from the advertisement management table and notifies the user's terminal. An information processing apparatus comprising:

9. Comprising a device communication confirmation unit that refers to the device data management table to determine the operating state of the devices; When the device communication confirmation unit determines that the device has not been operating for a certain period of time or more, the notification unit notifies the terminal with a message asking whether there is any oversight in canceling the surveillance service. The information processing apparatus according to claim 8, characterized in that...

10. Taking the elderly as the person under surveillance service The information processing apparatus according to any one of claims 1 to 9, characterized in that...

11. An information processing system, characterized in that the user's terminal is connected to the information processing apparatus according to any one of claims 1 to 10 via a network.

12. An information processing apparatus according to any one of claims 1 to 10, wherein a terminal of the user and a device used by a person under surveillance of the surveillance service are connected via a network An information processing system characterized by the above.

13. An information processing method executed by a computer, comprising: associating a user in a surveillance service with the usage status of the surveillance service for the user in a user management table; storing an advertisement to be notified to the user in an advertisement management table; acquiring information on the start of use of the surveillance service and information on cancellation of the surveillance service from a terminal operated by the user, and changing the description related to the user in the user management table; triggered by the change in the description related to the user in the user management table being the cancellation of the surveillance service, notifying the terminal of the advertisement stored in the advertisement management table; An information processing method having the above steps.

14. associating a user in a surveillance service with the usage status of the surveillance service for the user in a user management table; storing an advertisement to be notified to the user in an advertisement management table; acquiring information on the start of use of the surveillance service and information on cancellation of the surveillance service from a terminal operated by the user, and changing the description related to the user in the user management table; triggered by the change in the description related to the user in the user management table being the cancellation of the surveillance service, notifying the terminal of the advertisement stored in the advertisement management table; An information processing program for causing a computer to execute the above steps.

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