Information processing apparatus, information processing method, and program

Abstract

To respond to an application from a job seeker even if a recruiter is absent, thereby securing necessary human resources.SOLUTION: A CPU 11 of a management server 1 includes: a storage control unit 32 which performs control to store interview adjustment information and control to store interview scenario information; an interview scenario execution unit 33 which presents anticipated questions for a job seeker, and acquires answers to the anticipated questions from the job seeker to execute an interview scenario; and an interview adjustment determination unit 34 which determines whether to adjust an interview for a recruiter and the job seeker on the basis of the interview scenario information and the answers of the job seeker, performs control to output information including or not including the contents for adjusting the interview using the interview adjustment information, as output information to be output to the job seeker and the recruiter, and performs control to output information including the contents of the answers of the job seeker as output information to be output to the recruiter.SELECTED DRAWING: Figure 3

Description

Technical Field

[0001] The present invention relates to an information processing apparatus, an information processing method, and a program.

Background Art

[0002] There is known a technique in which an information terminal installed in a public employment security office or the like determines whether or not it matches the recruitment conditions registered by a recruitment company based on the job hunting conditions of a job seeker, and if it matches, displays a screen that enables the selection of an interview reservation (Patent Document 1). In such a technique, when an interview reservation is selected, it is automatically transmitted to the recruiter of the recruitment company via an automatic transmission unit, and the job seeker can talk to the recruiter of the recruitment company via a telephone. Further, there is known a technique of providing questions to job seekers, analyzing and ranking the answer results to the questions, and sending a recruitment notice to job seekers within a specific rank (Patent Document 2).

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Patent Document 2

Summary of the Invention

Problems to be Solved by the Invention

[0004] The technology of Patent Document 1 requires job seekers to visit public employment security offices, etc., and they cannot search for employers at a time convenient for themselves. Also, even when they meet the job requirements, the job seeker and the recruitment staff of the employer need to adjust the interview date and time by phone. At convenience stores, restaurants, etc., due to the impact of labor shortages, they are always accepting applications from job seekers. However, the time available for the recruitment staff to handle applications is limited and may not necessarily meet the needs of job seekers. Also, job seekers often apply for multiple job openings, and it is not uncommon for them to be hired by other companies. Moreover, since job hunting information including job requirements is diverse, when common questions are provided as in the technology of Patent Document 2, the number of input items increases, and there are quite a few job seekers who give up inputting halfway. Thus, for employers, while they want to promote the employment of job seekers, the cost burden of handling and adjusting interview schedules, etc. has been increasing. Furthermore, for job seekers, applying itself has sometimes been a hurdle.

[0005] The present invention has been made in view of such a situation, and aims to improve the convenience in the employment activities for employers and job seekers.

Means for Solving the Problems

[0006] To achieve the above object, one aspect of the present invention is an interview adjustment information storage control means for executing control to store interview adjustment information for adjusting interviews between job providers and job seekers, and a scenario of the interview assumed by the job provider, which includes at least output conditions for determining output information output based on assumed questions, assumed answers to the assumed questions, and answers by job seekers. An interview scenario information storage control means for executing control to store interview scenario information, an interview scenario execution means for presenting the assumed questions to the job seeker based on one or more pieces of the interview scenario information, obtaining the answers by the job seeker to the assumed questions, and implementing an interview scenario, and an interview adjustment determination means for determining whether to perform adjustment regarding the interviews of the job provider and the job seeker based on the interview scenario information and the answers by the job seeker. When it is determined to perform adjustment regarding the interview, it includes content for adjusting the interview using the interview adjustment information, and when it is determined not to perform adjustment regarding the interview, it does not include content for adjusting the interview using the interview adjustment information. Output control means for executing control to output the information as the output information to the job seeker and the job provider, and executing control to output the information including the content of the answers by the job seeker as the output information to the job provider. It is an information processing apparatus comprising these components.

[0007] An information processing method and a program corresponding to the information processing system according to one aspect of the present invention are also provided as an information processing method and a program corresponding to the information processing system according to one aspect of the present invention.

Advantages of the Invention

[0008] According to the present invention, convenience in the recruitment activity can be improved for both job providers and job seekers.

Brief Description of the Drawings

[0009]

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

Figure 6

Mode for Carrying Out the Invention

[0010] Hereinafter, this embodiment will be described with reference to the drawings. <Information Processing System> FIG. 1 is a diagram showing an example of the overall configuration of the information processing system S according to this embodiment. The information processing system S is configured by connecting a management server 1, a job provider terminal 2, and job seeker terminals 3-1 to 3-m (m is an integer value of 1 or more) via a network N. The network N is, for example, the Internet, a LAN (Local Area Network), a VPN (Virtual Private Network), etc. When it is not necessary to individually describe each of the job seeker terminals 3-1 to 3-m, these are collectively referred to as the "job seeker terminal 3".

[0011] (Management Server) The management server 1 is an information processing device as a server that manages the entire information processing system S. The management server 1 can acquire various information transmitted from the job provider terminal 2, the job seeker terminal 3, and the outside, and can perform various processes. In addition, the management server 1 can transmit various information to the job provider terminal 2, the job seeker terminal 3, and the outside.

[0012] For example, the management server 1 acquires information for adjusting interviews between job providers and job seekers (hereinafter referred to as "interview adjustment information"), stores it in a database, and manages it. The "interviews between job providers and job seekers" include, for example, in-person interviews (hereinafter referred to as "face-to-face interviews"), interviews conducted by the job seeker and the job provider sending and receiving live images and voices online via the network N in real time (hereinafter referred to as "online interviews"), and interviews conducted by the job seeker recording (recording or voice recording) live images and voices of the content specified by the job provider and submitting them to the job provider (hereinafter referred to as "recorded interviews"). There are such methods as these.

[0013] The interview adjustment information appropriately includes information for adjusting the interviews between the job provider and the job seeker, and it is sufficient if it is input from both parties as appropriate. For example, the interview adjustment information includes information regarding the method of the interview (hereinafter referred to as "interview method information"), information regarding the flow of interview adjustment (hereinafter referred to as "interview adjustment flow information"), and information regarding the desired interview schedule (hereinafter referred to as "interview schedule information").

[0014] Hereinafter, it will be described as if the schedule, etc. of the job provider is input by the job provider. In this case, for example, when an interview between the job provider and the job seeker is to be conducted, the schedule, etc. of the job seeker is input by the job seeker, and the determination of the schedule, etc. is made. The job provider can modify or delete the interview adjustment information at any timing.

[0015] That is, for example, at least one interview method among face-to-face interviews, online interviews, and recorded interviews is selected by the job provider as the method in the interview between the job provider and the job seeker, and the information on the selected method is included in the interview adjustment information as the interview method information.

[0016] Also, for example, information regarding the flow of interview adjustment between the job provider and the job seeker, which is that the job provider makes adjustments regarding the interview by having the job seeker select a schedule from the schedules that are candidates for the interview for the job provider, is included in the interview adjustment information as the interview adjustment flow information.

[0017] For example, at least one of the information indicating the interview-schedulable date and time of the job applicant who can conduct an interview with the job seeker or the information defining the candidate time slots for selecting the job seeker's desired interview date and time is included in the interview scheduling information as interview adjustment information.

[0018] For example, the interview adjustment information includes, as information on the schedulable dates for the job applicant to conduct an interview, information such as the date and time when the interview can be conducted, the interview location, and the contact information. In addition, the interview adjustment information includes, as information on the unschedulable dates, information such as the days of the week and time slots when the interview cannot be conducted. The interview adjustment information may be presented in a two-dimensional format. For example, it may be in a two-dimensional format with the horizontal axis representing the date and the vertical axis representing the time. In this case, for example, the interview slots for each unit of time (e.g., one hour) may be displayed in a two-dimensional format, and the interview slots available to the job applicant and the interview slots not available to the job applicant may be displayed in the two-dimensional format in a distinguishable manner. Further, when an operation (e.g., a click operation) for the job seeker to select and specify an interview slot available to the job applicant is performed, the specified interview slot may be shared between the job seeker and the job applicant. There may be multiple interview slots specified by the job seeker. Also, it may be possible to set priorities for the multiple interview slots specified by the job seeker.

[0019] Here, the management server 1 can support the employment of the job seeker by implementing the interview scenario assumed by the job applicant (hereinafter, appropriately referred to as the "interview scenario") and making a decision on whether to conduct the "interview between the job applicant and the job seeker" (e.g., face-to-face interview or online interview, etc.), and then adjusting the "interview between the job applicant and the job seeker".

[0020] Specifically, the management server 1 acquires information (hereinafter referred to as "interview scenario information") that includes at least output conditions for determining output information output based on assumed interview scenarios, assumed questions, assumed answers to the assumed questions, and answers by job seekers, stores it in a database, and manages it. The assumed questions included in the interview scenario information are questions assumed about the requirements necessary for the performance of the job seeker's work. For example, questions regarding the job seeker's profile, qualifications necessary for work performance, suitability for the recruitment shift, willingness to comply with company regulations and rules, and the presence or absence of past work experience are included. The content of the assumed questions can be freely defined by the job seeker. The interview scenario information can include conditions for immediate employment (hereinafter referred to as "employment determination conditions") that can be employed without conducting interviews (such as face-to-face interviews or online interviews, etc.) between the job seeker and the job applicant after the implementation of the interview scenario. The job seeker can modify or delete the interview scenario information.

[0021] In addition, the management server 1 implements the interview scenario. Specifically, the management server 1 implements the interview scenario by outputting, as output information for the job seeker, information including the content of the answers by the job seeker based on the pre-registered interview scenario information. In implementing the interview scenario, the management server 1 repeatedly executes the process of outputting one assumed question at a time to the job seeker and acquiring the answers by the job seeker to the assumed questions.

[0022] In addition, the management server 1 determines whether to adjust the interview between the employer and the job seeker based on the interview scenario information and the answers given by the job seeker. For example, when it is determined that adjustments to the interview are to be made, the management server 1 outputs, as output information for the job seeker and the employer, information including details for adjusting the interview using the interview adjustment information. Also, when it is determined that no adjustments to the interview are to be made, the management server 1 outputs, as output information for the job seeker and the employer, information that does not include details for adjusting the interview using the interview adjustment information. For example, when the interview scenario information includes employment confirmation conditions and the job seeker meets the employment confirmation conditions, it is determined that no adjustments to the interview are to be made, so information that does not include details for adjusting the interview using the interview adjustment information (for example, information regarding shifts) is output as output information for the job seeker and the employer.

[0023] The management server 1 acquires interview scenario information including assumed questions and assumed answers for n (where n is an integer value of 2 or more), stores it in a database, and manages it. The interview scenario information is created and managed in multiple copies according to the employment form, job type, individual conditions for work, etc. Also, the management server 1 conducts the presentation of assumed questions and the acquisition of answers multiple times. Further, when the management server 1 decides not to make any further adjustments to the interview in the state where the answers for the i-th time (where i is an integer value of 1 or more and less than n) have been acquired, it varies whether to present the (i + 1)-th assumed question. That is, the interview scenario to be implemented branches according to the answers given by the job seeker. The employer can conduct the assumed questions individually. For example, when the job seeker is a foreigner, the presence or absence of work eligibility can be confirmed by the individually conducted assumed questions.

[0024] In addition, the management server 1 outputs, as output information for the employer, information regarding the screening status of the job applicant, which at least includes a decision on whether to adjust the interview between the employer and the job applicant based on the interview scenario information and the answers given by the job applicant. The output information includes the content of the actions that the employer should take next. For example, when the screening status is a state where the applicant has passed the screening because the interview schedule does not match, a message may be presented to the employer to contact the job applicant. In addition, the management server 1 may present the answers given by the job applicant to the employer together with the screening status.

[0025] In addition, the management server 1 can also output, as output information for the job applicant, information regarding the screening status of the job applicant, which at least includes a decision on whether to adjust the interview between the employer and the job applicant. In this case, the management server 1 may output the detailed screening status to the job applicant as the output information, or may output a simple screening status (for example, information indicating only employment or non-employment) to the job applicant as the output information. Also, the management server 1 may not output the output information, and the employer may individually notify the job applicant of the information regarding the screening status by e-mail, telephone, etc. In addition, when the screening status becomes a state where the applicant has passed the screening, the management server 1 can also ask additional questions to the job applicant.

[0026] In addition, the management server 1 stores and manages a plurality of screening status candidates in association with output conditions in a database. Also, based on the interview scenario information and the answers given by the job applicant, the management server 1 determines which of the plurality of screening status candidates the job applicant corresponds to, and outputs the information on the screening status that the job applicant corresponds to as output information for the employer. The employer can newly set, modify, or delete the screening status candidates.

[0027] The "selection status" refers to, for example, (1) a state where the identity verification has failed, (2) a state where the selection has been passed and the interview schedule can be adjusted, (3) a state where the selection has been passed but the interview schedule cannot be adjusted, (4) a state where judgments such as telephone confirmation or document screening are required, (5) a state where the selection fails due to inconsistencies in shift conditions, etc., (6) a state where the selection fails due to inconsistencies in shift conditions, etc., and the job seeker hopes to be transferred to another store, (7) a state where the selection fails for reasons other than the above (5) and (6), etc.

[0028] The selection status is defined by the employer. Specifically, the employer can define how the selection status of the job seeker is determined as a result of the implementation of the interview scenario. For example, as a result of the implementation of the interview scenario, for a job seeker who answers that they cannot comply with the company regulations, it can be defined that the selection status is determined to be a state where the selection fails. Also, for example, for a job seeker who needs to confirm various documents such as a certificate of qualification or a license, it can be defined that the selection status is determined to be a state where the operation of uploading the imaging images of the various documents that need to be confirmed is being prompted.

[0029] In addition, the management server 1 stores and manages in the database information on the actions that the employer should take with respect to the job seeker according to the selection status of the job seeker (hereinafter referred to as "employer response information"). Further, the management server 1 outputs, as output information for the employer, information including the employer response information.

[0030] In addition, the management server 1 varies the assumed questions to be presented at the (i + 1)-th time based on at least a part of the answers from the first time to the i-th time. Also, the management server 1 stores and manages in the database, as interview scenario implementation information, the assumed questions and the answers from the job seeker to the assumed questions in the implemented interview scenario.

[0031] In addition, the management server 1 identifies the assumed questions that the job seeker aborted answering during the interview scenario based on the interview scenario implementation information. Also, the management server 1 outputs the identified assumed questions to the employer.

[0032] In addition, the management server 1 associates the assumed questions, the answers from the job seekers to the assumed questions, and the determined selection status in the interview scenario conducted for the target job seekers with the target job seekers, and stores and manages them in the database as interview scenario execution result information. Further, the management server 1 evaluates the assumed questions based on the interview scenario execution result information. Also, the management server 1 generates new assumed questions or modifies the assumed questions based on the evaluation of the assumed questions. Specifically, the management server 1 evaluates the assumed questions by comparing the answers given by the job seekers to the assumed questions with the output conditions for determining the output information, and determines the output information to be output next by generating new assumed questions or modifying the assumed questions.

[0033] In addition, the management server 1 stores and manages inappropriate recruitment condition information regarding conditions considered inappropriate for the recruitment in the database. Also, the management server 1 determines whether the assumed questions correspond to conditions considered inappropriate for the recruitment based on the interview scenario information and the inappropriate recruitment condition information. Further, when the assumed questions match the conditions considered inappropriate for the recruitment, the management server 1 outputs to the job seeker that the assumed questions are inappropriate.

[0034] In addition, the management server 1 associates and stores in the database and manages a plurality of recruitment types set by the job seeker and a plurality of interview scenarios respectively. The "recruitment type" refers to the type of the framework in the employment recruited by the job seeker. Specifically, for example, the recruitment type is set by the job seeker considering differences such as employment form, job type (e.g., sales, accounting, personnel, development, etc.), job content, full-time / part-time, employment form (e.g., full-time / part-time, indefinite / term), etc., or combinations thereof.

[0035] The management server 1 varies which interview scenario among a plurality of interview scenarios is based on according to the recruitment type desired by the job seeker. For example, when the employer is the manager of a restaurant, by registering the interview scenario information for a full-time hall staff member as the recruitment type and the interview scenario information for a part-time hall staff member as the recruitment type respectively, it becomes possible to conduct an interview scenario according to the recruitment type.

[0036] In addition, the management server 1 stores and manages interview schedule information, interview method information, and interview adjustment information including interview schedule information in a database.

[0037] Also, when it is determined that the management server 1 makes an adjustment regarding the interview for the target job seeker, in the interview adjustment, when the interview adjustment information input by the target job seeker and the employer satisfies a predetermined condition, the management server 1 changes the interview adjustment information.

[0038] Here, the "predetermined condition" refers to a condition for making the interview possible by changing a part of the interview adjustment information because the interview adjustment information regarding the respective wishes of the target job seeker and the employer does not match. When the interview adjustment information matches the predetermined condition, the management server 1 determines that the interview for the employer and the target job seeker is possible by changing the interview adjustment information. Then, the management server 1 can adjust the interview for the employer and the target job seeker by changing the interview adjustment flow information, interview method information, etc.

[0039] Specifically, for example, when the interview method desired by the employer is "face-to-face interview", assuming a face-to-face interview, it is assumed that the adjustment of the interview possible date and time for the employer and the job seeker could not be made. And if the interview method is set to "online interview", it is assumed that the adjustment of the interview possible date and time for the employer and the job seeker can be made. In such a case, when it matches the predetermined condition, the management server 1 can change the interview method information in the interview adjustment information and make an adjustment so as to conduct an online interview as the interview for the employer and the job seeker.

[0040] For example, assume there are a first job applicant (e.g., a personnel staff) and a second job applicant (e.g., a store manager). Suppose the interview method is set by the job applicant such that the second job applicant conducts a "face-to-face interview". On the other hand, assume that the job seeker hopes to change the interview method with the second job applicant to an "online interview" because the job seeker has a face-to-face interview with the first job applicant in an earlier time slot. In this case, for example, if the job seeker can make the face-to-face interview possible in terms of time by delaying the interview with the second job applicant by one hour and it does not conflict with the interview adjustment information of the second job applicant, the condition that the job seeker can have face-to-face interviews with both the first job applicant and the second job applicant becomes the "predetermined condition".

[0041] In addition, the management server 1 stores and manages, as interview schedule information, information on schedules that are candidates for interview availability for the job applicant in a database, and makes adjustments regarding the interview by the job seeker selecting a schedule from the schedules that are candidates for interview availability for the job applicant. However, when there is no schedule that is a candidate for interview availability for the job applicant registered in advance, or when the job seeker cannot select a schedule from the schedules that are candidates for interview availability for the job applicant, the management server 1 manages, as interview schedule information, information on schedules that are candidates for interview availability for the job seeker, and can make adjustments regarding the interview according to the schedule selected by the job applicant from the schedules that are candidates for interview availability for the job seeker. That is, in the case where the interview schedule is presented from the job applicant to the job seeker, in the case where no schedule is presented, and in the case where there is no schedule convenient for the job seeker among the presented schedules, the process of setting the interview continues without interruption by presenting the interview schedule from the job seeker to the job applicant.

[0042] When the interview schedule is determined, its content is reflected in the schedule managed by the job applicant terminal 2. The job seeker can change the interview schedule after it is determined, and can also cancel (withdraw from) the interview with the determined interview schedule.

[0043] In addition, the management server 1 determines the priority for outputting interview adjustment information based on the answers given by job seekers. For example, assume that the condition that the answer given by the job seeker is the best answer considered by the employer is set as the first output condition, and the condition that the answer is not satisfied with the first output condition but is an answer for which the interview needs to be adjusted is set as the second output condition. In this case, it can be determined that the interview adjustment information that prioritizes job seekers who meet the first output condition over those who meet the second output condition is output. Specifically, for example, for job seekers who meet the first output condition, interview candidate dates and times after tomorrow can be presented, and for job seekers who meet the second output condition, interview candidate dates and times after the day after tomorrow can also be presented.

[0044] In addition, the management server 1 stores and manages in the database the alternative scenario execution conditions that link the selection status determined in the execution of a predetermined interview scenario and the fact that an interview scenario different from the predetermined interview scenario is to be executed as an alternative interview scenario. Then, when the selection status of the target job seeker for whom the interview scenario is being executed meets the alternative scenario execution conditions, the management server 1 executes the alternative interview scenario.

[0045] For example, the daytime work interview scenario can be set as the "predetermined interview scenario", and the night-time work interview scenario can be set as the "alternative interview scenario". In this case, it is possible that in the daytime work interview scenario, the selection cannot be passed because the shift conditions do not match, but in the night-time work interview scenario, the selection can be passed because the shift conditions match. Also, the "alternative interview scenario" can be not only the interview scenario of the same store but also the interview scenario of another store. For example, the daytime work interview scenario of the first store can be set as the "predetermined interview scenario", and the daytime work interview scenario of the second store can be set as the "alternative interview scenario".

[0046] There is no particular limitation on what alternative interview scenarios are presented to job seekers as alternative interview scenarios. For example, alternative interview scenarios predetermined by the employer may be presented to job seekers, or alternative interview scenarios based on the current location of the job seeker may be presented to job seekers. Also, alternative interview scenarios based on a specific area designated by the job seeker (e.g., the job seeker's home, the school the job seeker attends, the nearest station the job seeker uses, etc.) may be presented to job seekers. The employer may be able to select any method for presenting the alternative interview scenarios to job seekers.

[0047] In addition, the management server 1 stores and manages questionnaire information for job seekers in a predetermined screening status in a database. Also, when the management server 1 determines a predetermined screening status, it outputs the questionnaire information to the job seeker. The specific configuration and details of the processing of the management server 1 will be described later.

[0048] (Employer terminal) The employer terminal 2 is an information processing device operated by the employer and is composed of, for example, a personal computer, a tablet terminal, a smartphone, etc. It is assumed that dedicated application software that enables the use of the information processing system S is installed on the employer terminal 2. Based on the operation of the employer, the employer terminal 2 can start the dedicated application software and perform various processes based on the management server 1, various information transmitted from the outside, and information input by the operation of the employer. Also, the employer terminal 2 can transmit various information to the management server 1 and the outside.

[0049] For example, the employer terminal 2 acquires the output information transmitted from the management server 1 and displays it on a display or the like. Then, the employer terminal 2 accepts an operation for inputting interview scenario information and transmits it to the management server 1. The specific configuration and details of the processing of the employer terminal 2 will be described later.

[0050] (Job seeker terminal) The job seeker terminal 3 is an information processing device operated by a job seeker, and is composed of, for example, a personal computer, a tablet terminal, a smartphone, etc. It is assumed that dedicated application software that enables the use of the information processing system S is installed on the job seeker terminal 3. Based on the operation of the job seeker, the job seeker terminal 3 can start the dedicated application software and perform various processes based on the management server 1, various information transmitted from the outside, and information input by the operation of the job seeker. In addition, the job seeker terminal 3 can transmit various information to the management server 1 and the outside.

[0051] For example, the job seeker terminal 3 acquires the questions transmitted from the management server 1 and displays them on a display or the like. Then, the job offerer terminal 2 receives an operation for inputting an answer to the question and transmits it to the management server 1. The specific configuration and details of the processing of the job seeker terminal 3 will be described later.

[0052] The above-mentioned processing by each of the management server 1, the job offerer terminal 2, and the job seeker terminal 3 constituting the information processing system S is an example, and it is only necessary to have a function for realizing the above-mentioned processing as the entire information processing system S. Therefore, among the functions for realizing the above-mentioned processing, part or all of them may be shared or cooperate within the information processing system S.

[0053] For example, part or all of the functions of the management server 1 may be the functions of other information processing devices or the like within the information processing system S, or part or all of the functions of other information processing devices or the like within the information processing system S may be the functions of the management server 1. Furthermore, part or all of the functions of the management server 1 may be transferred to other servers or the like not shown in the figure. As a result, the processing as the entire information processing system S is promoted, and it is also possible to complement each other's processing.

[0054] <Hardware Configuration> (Hardware Configuration of Management Server) FIG. 2 is a block diagram showing an example of the hardware configuration of the management server 1 according to the present embodiment. The management server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an output unit 16, an input unit 17, a storage unit 18, a communication unit 19, and a drive 20.

[0055] The CPU 11 executes various processes according to a program recorded in the ROM 12 or a program loaded from the storage unit 18 to the RAM 13. Necessary data and the like for the CPU 11 to execute various processes are also appropriately stored in the RAM 13. The CPU 11, the ROM 12, and the RAM 13 are interconnected via the bus 14. The input / output interface 15 is also connected to this bus 14.

[0056] Connected to the input / output interface 15 are the output unit 16, the input unit 17, the storage unit 18, the communication unit 19, and the drive 20. The output unit 16 is composed of a display, a speaker, etc., and outputs various information as images and sounds. The input unit 17 is composed of a keyboard, a mouse, a touch panel, etc., and accepts the input of various information. The storage unit 18 is composed of a hard disk, a DRAM (Dynamic Random Access Memory), etc., and stores various data. The communication unit 19 communicates with other devices via a network N including the Internet.

[0057] A removable medium 21 made of a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory, etc. is appropriately mounted on the drive 20. A program read from the removable medium 21 by the drive 20 is installed in the storage unit 18 as necessary. Also, the removable medium 21 can store various data stored in the storage unit 18 in the same manner as the storage unit 18.

[0058] (Hardware Configuration of Job Seeker Terminal and Job Applicant Terminal) Also, although not shown in the figures, the employer terminal 2 and the job seeker terminal 3 have the hardware configuration shown in FIG. 2. That is, the employer terminal 2 and the job seeker terminal 3 each have a CPU, a ROM, a RAM, a bus, an input / output interface, an output unit, an input unit, a storage unit, a communication unit, a drive, and a removable medium corresponding to each of the CPU 11, ROM 12, RAM 13, bus 14, input / output interface 15, output unit 16, input unit 17, storage unit 18, communication unit 19, drive 20, and removable medium 21 of the management server 1 in FIG. 2.

[0059] <Functional Configuration> FIG. 3 is a functional block diagram showing an example of the functional configuration in the management server 1, the employer terminal 2, and the job seeker terminal 3. (Functional Configuration of Management Server) In the CPU 11 of the management server 1, when operating, an acquisition unit 31, a storage control unit 32, an interview scenario execution unit 33, an interview adjustment determination unit 34, an output control unit 35, a question identification unit 36, an evaluation unit 37, a question generation unit 38, and a question suitability determination unit 39 function.

[0060] Also, in the storage unit 18 of the management server 1, an interview adjustment information DB 41 in which interview adjustment information is stored, an interview scenario information DB 42 in which interview scenario information is stored, an employer correspondence information DB 43 in which employer correspondence information is stored, an interview scenario execution information DB 44 in which interview scenario execution information is stored, an interview scenario execution result information DB 45 in which interview scenario execution result information is stored, an inappropriate employment condition information DB 46 in which inappropriate employment condition information is stored, an questionnaire information DB 47 in which questionnaire information is stored, etc. are provided.

[0061] The acquisition unit 31 acquires various types of information. For example, the acquisition unit 31 acquires each of interview adjustment information, interview scenario information, employer correspondence information, interview scenario execution information, interview scenario execution result information, inappropriate employment condition information, and questionnaire information. These pieces of information are information transmitted from the employer terminal 2, the job seeker terminal 3, or the outside to the management server 1.

[0062] The memory control unit 32 executes control to store various information acquired by the acquisition unit 31. Specifically, the memory control unit 32 stores and manages the various information acquired by the acquisition unit 31 in the database of the storage unit 18. For example, the memory control unit 32 stores and manages the interview adjustment information in the interview adjustment information DB 41. Also, the memory control unit 32 stores and manages the interview scenario information in the interview scenario information DB 42. Also, the memory control unit 32 stores and manages the job seeker response information in the job seeker response information DB 43.

[0063] Also, the memory control unit 32 stores and manages the interview scenario execution information in the interview scenario execution information DB 44. Also, the memory control unit 32 stores and manages the interview scenario execution result information in the interview scenario execution result information DB 45. Also, the memory control unit 32 stores and manages the inappropriate job requirements information in the inappropriate job requirements information DB 46. Also, the memory control unit 32 stores and manages the questionnaire information in the questionnaire information DB 47.

[0064] The interview scenario execution unit 33 presents assumed questions to the job seeker based on one or more interview scenario information, acquires the answers given by the job seeker to the assumed questions, and executes the interview scenario. For example, the interview scenario execution unit 33 presents the assumed questions and acquires the answers multiple times. Also, the interview scenario execution unit 33 varies the assumed questions to be presented at the (i + 1)-th time based on at least a part of the answers from the 1st time to the i-th time. Also, the interview scenario execution unit 33 varies which of the multiple interview scenarios is based on, based on the recruitment type desired by the job seeker. Also, when the screening status of the target job seeker for whom the interview scenario is being executed satisfies the alternative scenario execution conditions, the interview scenario execution unit 33 executes an alternative interview scenario.

[0065] The interview adjustment decision unit 34 makes a decision on whether to adjust the interview between the employer and the job seeker based on the interview scenario information and the answers given by the job seeker. For example, when the interview adjustment decision unit 34 decides not to make any further adjustments to the interview in a state where the interview scenario implementation unit 33 has obtained the i-th answer, it may vary whether to prompt the (i + 1)-th assumed question by the interview scenario implementation unit 33. Also, when the interview adjustment decision unit 34 decides to make adjustments to the interview for the target job seeker, as an adjustment, when the interview adjustment information of the target job seeker and the employer satisfies a predetermined condition, the interview adjustment information is changed.

[0066] In addition, the interview adjustment decision unit 34 assumes that information on the schedules that are candidates for the interview for the employer is stored as interview schedule information, and adjustments to the interview are made by the job seeker selecting a schedule from the schedules that are candidates for the interview for the employer. In this case, when the schedules that are candidates for the interview for the employer have not been registered in advance, or when the job seeker cannot select a schedule from the schedules that are candidates for the interview for the employer, information on the schedules that are candidates for the interview for the job seeker is stored as interview schedule information, and adjustments to the interview are made by the employer selecting a schedule from the schedules that are candidates for the interview for the job seeker.

[0067] Also, the interview adjustment decision unit 34 determines the priority order for outputting the interview adjustment information based on the answers given by the job seeker.

[0068] When it is decided to make adjustments to the interview, the output control unit 35 executes control to output, as output information for the job seeker and the employer, information including the content for adjusting the interview using the interview adjustment information, and when it is decided not to make adjustments to the interview, information not including the content for adjusting the interview using the interview adjustment information. The output control unit 35 also executes control to output, as output information for the employer, information including the content of the answers given by the job seeker.

[0069] In addition, the output control unit 35 executes control to output, as output information for the job seeker, information regarding the selection status of the job seeker that at least includes a determination as to whether to make adjustments regarding the interview between the employer and the job seeker based on the interview scenario information and the answers given by the job seeker. Further, the output control unit 35 executes control to determine which of a plurality of candidate selection statuses is applicable based on the interview scenario information and the answers given by the job seeker, and to output, as output information for the job seeker, information regarding the selection status to which the job seeker belongs.

[0070] In addition, the output control unit 35 executes control to output, as output information for the employer, information including employer response information. Further, the output control unit 35 executes output control to output to the employer the assumed questions specified by a question specifying unit 36, which will be described later. In addition, when the assumed questions meet the conditions for being considered inappropriate for the job, the output control unit 35 executes control to output to the employer that the assumed questions are inappropriate. Also, when a predetermined selection status is determined, the output control unit 35 can execute control to output questionnaire information to the job seeker.

[0071] The question specifying unit 36 specifies assumed questions that the job seeker would have answered in the middle of the interview based on the interview scenario execution information.

[0072] The evaluation unit 37 evaluates the assumed questions based on the interview scenario execution result information stored in the interview scenario execution result information DB 45.

[0073] The question generation unit 38 generates new assumed questions or modifies the assumed questions based on the evaluation by the evaluation unit 37.

[0074] The question appropriateness determination unit 39 determines whether the assumed questions meet the conditions for being considered inappropriate for the job based on the interview scenario information and the inappropriate employer condition information.

[0075] <Flow of processing> (Flow of processing of the management server) FIG. 4 is a flowchart showing an example of the flow of processing of the management server 1. When the management server 1 receives the interview adjustment information (YES in step S1), it acquires the received interview adjustment information (step S2) and stores and manages it in a database (for example, the interview adjustment information DB41 in FIG. 3) (step S3). On the other hand, when the interview adjustment information has not been transmitted (NO in step S1), the management server 1 repeats the determination process in step S1 until the interview adjustment information is transmitted.

[0076] When the management server 1 receives the interview scenario information (YES in step S4), it acquires the received interview scenario information (step S5) and stores and manages it in a database (for example, the interview scenario information DB42 in FIG. 3) (step S6). On the other hand, when the interview scenario information has not been transmitted (NO in step S4), the management server 1 repeats the determination process in step S4 until the interview scenario information is transmitted.

[0077] When the management server 1 receives an application from a job seeker (step S7), it executes the following processing.

[0078] The management server 1 conducts an interview scenario based on one or more pieces of interview scenario information (step S8). Specifically, the management server 1 repeats presenting assumed questions to the job seeker and acquiring answers to the assumed questions. The management server 1 determines whether to make adjustments regarding the interviews of the employer and the job seeker based on the interview scenario information and the answers given by the job seeker (step S9). When the management server 1 determines to make adjustments regarding the interview (YES in step S10), it outputs output information including details for adjusting the interview using the interview adjustment information (step S11). On the other hand, when it determines not to make adjustments regarding the interview (NO in step S10), the management server 1 outputs output information not including details for adjusting the interview using the interview adjustment information (step S11).

[0079] <Specific Example> FIG. 5 is a diagram showing an overview of the service to which the information processing system S in FIG. 1 is applied. FIG. 5 shows a management server 1 that manages a service (hereinafter referred to as "this service") to which the information processing system S is applied, an applicant R who posts a job opening by using this service, an applicant terminal 2 operated by the applicant R, a job seeker J who applies for a job by using this service, and a job seeker terminal 3 operated by the job seeker J.

[0080] This service enables an automatic interview within the range assumed by the applicant R as an interview scenario for the job seeker J. In addition, this service enables a decision on whether to adjust a face-to-face interview, an online interview, etc. for the job seeker J who has undergone the automatic interview. In addition, this service enables a decision on the screening status for the applicant R.

[0081] When the applicant R operates the applicant terminal 2 to input interview adjustment information, the interview adjustment information is acquired by the management server 1. In addition, when the applicant R operates the applicant terminal 2 to input interview scenario information, the interview scenario information is acquired by the management server 1 and registered. The interview scenario information includes at least an interview scenario assumed by the applicant R, assumed questions, assumed answers to the assumed questions, and output conditions for determining output information output based on the answers by the job seeker.

[0082] The applicant R can register a plurality of interview scenario information according to the recruitment type. When the job seeker J selects one recruitment type from the plurality of interview scenario information registered according to the recruitment type, the management server 1 implements an interview scenario based on the interview scenario information corresponding to the selected recruitment type.

[0083] The implementation of the interview scenario proceeds by repeating the presentation of assumed questions based on the interview scenario information to the job seeker J and the answers by the job seeker J to the assumed questions. The implemented interview scenario branches according to the answers by the job seeker J. When the interview scenario is implemented, a decision is made on whether to adjust the interview (face-to-face interview, online interview, etc.) for the applicant and the job seeker. When it is determined to perform an adjustment regarding the interview, output information including the content for the adjustment of the interview is output.

[0084] FIG. 6 is a diagram showing a specific example of a screen displayed on the applicant terminal 2 when the applicant inputs interview scenario information. On the screen shown in FIG. 6, there are displayed an input field R1 for inputting the type of assumed question, an input field R2 for inputting the title of the assumed question, an input field R3 for inputting the assumed question, and an area for inputting an assumed answer to the assumed question input in the input field R3. Further, on the screen shown in FIG. 6, there are displayed a button B4 for receiving an operation (for example, drag and drop) for changing the order of the assumed answers (here, options), a button B5 for adding an assumed answer, a button B6 for deleting an assumed answer, and buttons B7 to B9 for designating the screening status for each assumed answer. Also, at the bottom of the screen shown in FIG. 6, there are displayed a button for deleting a set of an assumed question and an assumed answer, a button for canceling without saving the input or changed content, and a button for saving the input or changed content.

[0085] In the example of FIG. 6, in the input field R1, "single selection (button)" is input as the type of the assumed question. When the single selection (button) is set as the type of the assumed question, as described above, the applicant can specify the candidates for the assumed answer and the screening status for each assumed answer. Although not shown in the figure, for example, as the type of the assumed question, numerical input or free input can be adopted. Specifically, for example, in numerical input, for an assumed question such as "How many hours do you want to work per month?", numerical input can be received, and various numerical ranges input can be set as the assumed answer. Also, for example, in free input, for an assumed question such as "Are there any other desired matters?", natural language analysis using a predetermined algorithm or a predetermined artificial intelligence or the like is performed, and if it is a difficult matter, it can be set as not passing, or recorded as a matter to be passed on to the subsequent interview of the applicant and the job seeker.

[0086] In the example of FIG. 6, in the input field R2, “Work hour confirmation” is entered as the title. The title is used for auxiliary purposes such as enabling the applicant to quickly grasp the content of the assumed questions at a glance on a screen (not shown) for inputting and confirming the interview scenario.

[0087] In the example of FIG. 6, in the input field R3, the sentence “How many hours do you plan to work per shift?” is entered as the assumed question.

[0088] Also, in the example of FIG. 6, the applicant can rearrange the order of the assumed answers by operating the button B4 for each assumed answer. Also, the applicant can increase the assumed answers (options), that is, the candidates, by operating the button B5 for adding assumed answers (options). Also, the applicant can delete an assumed answer by operating the button B6 for deleting the candidate of the assumed answer.

[0089] Also, in the example of FIG. 6, the applicant can set the output conditions corresponding to each assumed answer by operating buttons B7 to B9, etc. Specifically, for example, in the example of FIG. 6, for each assumed answer, the output conditions of “Pass”, “Fail”, “End”, and “Pending” can be set. In the example of FIG. 6, when the answer is “9:00~12:00”, the applicant operates the button B7 to set it as pending. Also, in the example of FIG. 6, when the answers are “12:00~17:00” and “17:00~22:00”, the applicant operates the buttons B8 and B9 to set them as passing.

[0090] Note that although not shown in the figure, the output conditions for each assumed answer are not limited to the above, and any method of input can be sufficient. Specifically, for example, points can be set for each assumed answer, and if the points exceed a predetermined value, it passes (adjust the interview between the applicant and the job seeker), and if it is below the predetermined value, it fails (do not adjust the interview between the applicant and the job seeker), etc. Also, for example, points can be counted only during the pendency, and those points can be used for the determination of passing or failing.

[0091] <Advantageous Effects of the Present Embodiment> According to the above-described embodiment, even when the person in charge of recruitment is absent, it is possible to respond to applications from job seekers, improving the convenience in the recruitment activities for employers and job seekers. This can be achieved.

[0092] <Other Embodiments> As described above, one embodiment of the present invention has been explained. However, the present invention is not limited to the above-described embodiment, and modifications, improvements, etc. within the scope that can achieve the object of the present invention are included in the present invention.

[0093] For example, in the above-described embodiment, when it is determined that the management server 1 performs adjustments regarding the interview, the management server 1 outputs, as output information for job seekers and employers, information including the content for adjusting the interview using the interview adjustment information. When it is determined that no adjustments regarding the interview are performed, the management server 1 outputs, as output information for job seekers and employers, information not including the content for adjusting the interview using the interview adjustment information. That is, regardless of whether adjustments regarding the interview are performed or not, the output information is output for job seekers and employers. However, it is not limited thereto, and the output information may be output only for either job seekers or employers.

[0094] Also, in the above-described embodiment, the management server 1 is configured to output, as output information for employers, information including the content of the answers given by job seekers. However, it is not limited thereto, and the information including the content of the answers given by job seekers may be output not only for employers but also for job seekers as output information.

[0095] Also, the configuration of the screen displayed on the employer terminal 2 shown in FIG. 6 is merely an example, and other configurations may be used.

[0096] In addition, the series of processes described above can be executed either by hardware or by software. In other words, the above-described functional configurations are merely illustrative and not particularly limited. That is, it suffices that the information processing system is equipped with a function capable of executing the series of processes described above as a whole, and the functional blocks used to realize this function are not particularly limited to the above examples.

[0097] Also, the location of the functional blocks is not particularly limited and can be arbitrary. For example, the functional blocks of the management server 1 may be transferred to other devices or the like, or the functional blocks of other devices may be transferred to a server or the like. Also, one functional block may be configured by hardware alone, by software alone, or by a combination thereof.

[0098] When the series of processes are to be executed by software, the program constituting the software is installed in a computer or the like from a network or a recording medium. The computer may be a computer incorporated in dedicated hardware. Also, the computer may be a computer capable of executing various functions by installing various programs, such as a general-purpose smartphone or personal computer in addition to a server.

[0099] The recording medium containing such a program is not only constituted by a removable medium (not shown) distributed separately from the device body to provide the program to the user or the like, but also constituted by a recording medium or the like provided to the user or the like in a state pre-installed in the device body. Since the program can be distributed via a network, the recording medium may be mounted on or accessible to a computer connected to or connectable to the network.

[0100] In addition, in this specification, the step of describing a program recorded on a recording medium includes not only processes that are performed in chronological order according to that order, but also processes that are executed in parallel or individually, even if they are not necessarily processed in chronological order. Further, in this specification, the term "system" shall mean the entire apparatus composed of a plurality of devices, a plurality of means, and the like.

[0101] In other words, the information processing system to which the present invention is applied can take various embodiments having the following configurations. (1) That is, the information processing system to which the present invention is applied (for example, the information processing system S in FIG. 1) includes interview adjustment information storage control means (for example, the acquisition unit 31, the storage control unit 32, and the interview adjustment information DB 41 in FIG. 3) that executes control to store interview adjustment information for adjusting interviews between job applicants (for example, the job applicant R in FIG. 5) and job seekers (for example, the job seeker J in FIG. 5); interview scenario information storage control means (for example, the acquisition unit 31, the storage control unit 32, and the interview scenario information DB 42 in FIG. 3) that executes control to store interview scenario information including at least output conditions for determining output information output based on an assumed question, an assumed answer to the assumed question, and an answer by the job seeker for the scenario of the interview assumed by the job applicant; interview scenario execution means (for example, the interview scenario execution unit 33 in FIG. 3) that presents the assumed question to the job seeker based on one or more pieces of the interview scenario information, acquires the answer by the job seeker to the assumed question, and executes the interview scenario; interview adjustment determination means (for example, the interview adjustment determination unit 34 in FIG. 3) that determines whether to adjust the interviews of the job applicant and the job seeker based on the interview scenario information and the answer by the job seeker; and output control means (for example, the output control unit 35 in FIG. 3) that executes control to output, as the output information to the job seeker and the job applicant, information including the content of adjustment of the interview using the interview adjustment information when it is determined to perform the adjustment related to the interview, and information not including the content of adjustment of the interview using the interview adjustment information when it is determined not to perform the adjustment related to the interview, and executes control to output, as the output information to the job applicant, information including the content of the answer by the job seeker, and is an information processing apparatus (for example, the management server 1 in FIG. 1).

[0102] As a result, the information processing system automatically conducts an interview within the range that the job seeker can assume as a scenario and determines whether to adjust the interview for the job seeker. As a result, for example, even if the job applicant is absent, the system can respond to the application from the job seeker at any time (for example, 24 hours), and can adjust the interview date and time and an appropriate screening flow. Therefore, the job applicant can also secure the necessary human resources ahead of rival companies. In addition, by executing the interview scenario, questions are asked to the job applicant and answers are given by the job applicant in response to the questions. Therefore, the operation of inputting necessary items into the conventional predetermined format or the like by the job applicant before the interview adjustment becomes unnecessary. As a result, since the job applicant can easily apply for the interview, the number of job applicants can be increased. In addition, since the next question is determined according to the content of the answer given by the job applicant, different job application information for each job applicant can be efficiently obtained. In addition, the employer can conduct a smoothly adjusted interview (face-to-face interview, online interview, etc.) by referring to the answers of the job applicant in the already conducted interview scenario.

[0103] (2) Further, the interview scenario information storage control means executes control to store the interview scenario information including the n (n is an integer value of 2 or more) assumed questions and the assumed answers, and the interview scenario execution means presents the assumed questions and acquires the answers a plurality of times. When the interview adjustment determination means determines not to make any further adjustments regarding the interview in a state where the i-th (i is an integer value of 1 or more and less than n) answer has been acquired by the interview scenario execution means, it is possible to vary whether or not to present the (i + 1)-th assumed question by the interview scenario execution means.

[0104] As a result, at the time when the i-th answer is given, it is possible to immediately adjust the interview for a job applicant who is considered not to need to be interviewed until the (i + 1)-th (and subsequent) answer is given. Also, if it is possible to hire without adjusting the interview at the time when the i-th answer is given, it can be hired without adjusting the interview. Further, if it is not possible to hire without adjusting the interview at the time when the i-th answer is given, it can be rejected without adjusting the interview.

[0105] (3) Further, the output control means can execute control to output, as the output information to the employer, information regarding the selection status of the job applicant, which at least includes a determination as to whether to make adjustments regarding the interview between the employer and the job applicant based on the interview scenario information and the response by the job applicant.

[0106] As a result, since the selection status of the job applicant is notified to the employer, the employer can easily grasp the selection status of the job applicant for whom the interview scenario has been implemented and whether interview adjustment is necessary.

[0107] (4) Further, the interview scenario information storage control means executes control to store a plurality of candidates for the selection status in association with the output conditions, and the output control means determines which of the plurality of candidates for the selection status is applicable based on the interview scenario information and the response by the job applicant, and can execute control to output, as the output information to the employer, information regarding the selection status to which the job applicant corresponds.

[0108] As a result, the employer can easily grasp which of the plurality of candidates for the selection status the job applicant for whom the interview scenario has been conducted is.

[0109] (5) Further, there is further provided an employer response information storage control means (for example, the acquisition unit 31, the storage control unit 32, and the employer response information DB 43 in FIG. 3) that executes control to store employer response information regarding the response that the employer should make to the job applicant according to the selection status of the job applicant, and the output control means can further execute control to output, as the output information to the employer, information including the employer response information.

[0110] As a result, the employer can easily understand what kind of actions should be taken in the future with respect to the job applicant. For example, when the employment is almost certain, the employer can conduct an interview on that premise. Also, when it is necessary to carefully hear about predetermined content, the employer can conduct the interview after preparing for the hearing. Further, when the interview schedule has not been adjusted, the employer can immediately adjust the interview schedule.

[0111] (6) Further, the interview scenario execution means can vary the assumed questions to be presented at the (i + 1)-th time based on at least a part of the answers from the first time to the i-th time.

[0112] As a result, since the assumed questions presented next vary according to the answers given by the job applicant, the employer can set an interview scenario with branches such that the assumed questions at the (i + 1)-th time are varied by the answers up to the i-th time. Also, the employer can set other interview scenarios based on the answers up to the i-th time. For example, when there is an answer indicating a desire for remote work, it is possible to switch to an interview scenario for remote work. Also, for example, when there is an answer indicating that the applicant is foreign nationality within an interview scenario for full-time Japanese employees, it is possible to switch to an interview scenario for foreign nationals so that different assumed questions are presented as a result. Note that it is not necessary to vary the assumed questions for all i, and it is sufficient that the assumed questions can be varied at a certain i.

[0113] (7) Further, interview scenario execution information storage control means (for example, the acquisition unit 31, the storage control unit 32, and the interview scenario execution information DB 44 in FIG. 3) that executes control to store, as interview scenario execution information, the assumed questions and the answers from the job applicant to the assumed questions in the interview scenario executed by the interview scenario execution means, and question identification means (for example, the question identification unit 36 in FIG. 3) that identifies the assumed questions for which the job applicant aborted the answer during the interview scenario based on the interview scenario execution information, and further includes, and the output control means can execute control to output the assumed questions identified by the question identification means to the employer.

[0114] As a result, assumed questions with a high rate of past departures are identified and improvement is promoted. Specifically, since the employer can improve the questions in the interview scenario, it is possible to suppress the job applicant from leaving during the interview scenario.

[0115] (8) Further, interview scenario execution result information storage control means (for example, the acquisition unit 31, the storage control unit 32, and the interview scenario execution result information DB 45 in FIG. 3) that executes control to store, as interview scenario execution result information, the assumed questions, the answers from the job applicant to the assumed questions, and the determined selection status in the interview scenario executed by the interview scenario execution means for the target job applicant in association with the target job applicant, evaluation means (for example, the evaluation unit 37 in FIG. 3) that evaluates the assumed questions based on the stored interview scenario execution result information, and question generation means (for example, the question generation unit 38 in FIG. 3) that generates new assumed questions or modifies the assumed questions based on the evaluation by the evaluation means can be further included.

[0116] As a result, an optimal interview scenario based on the past performance results of the interview scenario is semi-automatically generated and proposed to the employer. As past interview scenarios, for example, not only those implemented in the same store but also those implemented elsewhere (for example, within the same company or in companies of the same business type) can be included. As a result, it is possible to evaluate the quality of the assumed questions included in the interview scenario and improve the assumed questions and thus the interview scenario.

[0117] (9) Also, there is provided inappropriate recruitment condition information storage control means (for example, the acquisition unit 31, the storage control unit 32, and the inappropriate recruitment condition information DB 46 in FIG. 3) that executes control to store inappropriate recruitment condition information regarding conditions considered inappropriate in recruitment, and question appropriateness determination means (for example, the question appropriateness determination unit 39 in FIG. 3) that determines whether or not the assumed question corresponds to the condition based on the interview scenario information and the inappropriate recruitment condition information. Further, when the assumed question matches the condition, the output control means can output to the applicant that the assumed question is considered inappropriate.

[0118] As a result, for example, it is possible to suppress the registration of interview scenarios that may conflict with laws, past precedents, etc., such as interview scenarios that may lead to employment discrimination in an interview. As a result, even if an applicant temporarily sets up an interview scenario using an assumed question considered inappropriate, for example, the applicant can grasp this before the interview scenario is implemented. That is, for example, even for something that was previously considered appropriate but is now considered inappropriate due to changes in laws, past precedents, and social common sense, the applicant can grasp this before the interview scenario is implemented.

[0119] (10) Further, the interview scenario information storage control means executes control to associate and store a plurality of recruitment types set by the applicant and the plurality of interview scenarios respectively, and the interview scenario execution means can vary which of the plurality of interview scenarios is based on, based on the recruitment type desired by the applicant.

[0120] As a result, the recruitment types preset by the employer are presented to the job seeker, enabling the implementation of an interview scenario according to the recruitment type selected by the job seeker. Furthermore, it is also possible to switch to an appropriate interview scenario according to the job seeker's answer. As a result, for example, when an interview scenario for a job seeker who has selected "part-time job" as the employment type is being implemented and the job seeker is judged to be promising in the future, it is also possible to switch to an interview scenario for "full-time employee" as the employment type.

[0121] (11) Further, the interview schedule information storage control means performs control to store the interview schedule information regarding the desired interview schedule and the interview method information regarding the interview method, which are included in the interview adjustment information. The interview schedule information includes at least one of information indicating the interviewable date and time of the employer who can conduct an interview with the job seeker and candidate interview candidate date and time information for selecting the job seeker's desired interview date and time. The interview method information can include at least one of face-to-face interview, video-recorded interview, and online interview.

[0122] This enables the implementation of an efficient interview using various interview methods.

[0123] (12) Further, when it is determined that the interview adjustment decision means will perform an adjustment regarding the interview for the target job seeker, as the adjustment, when the interview adjustment information of the target job seeker and the employer satisfies a predetermined condition, the interview adjustment information can be changed.

[0124] As a result, since the interview adjustment information can be changed if the predetermined condition is satisfied, it is possible to implement an efficient interview according to the schedules of each of the target job seeker and the employer.

[0125] (13) Further, when the interview schedule information stored is the information on the schedules that are candidates for the interview for the applicant, and it is assumed that the adjustment regarding the interview is made by the applicant selecting a schedule from the schedules that are candidates for the interview for the applicant, if there is no schedule registered in advance that is a candidate for the interview for the applicant, or if the applicant cannot select a schedule from the schedules that are candidates for the interview for the applicant, the information on the schedules that are candidates for the interview for the applicant may be stored as the interview schedule information, and the adjustment regarding the interview may be made by the applicant selecting a schedule from the schedules that are candidates for the interview for the applicant.

[0126] Accordingly, when the interview schedule is presented from the applicant to the job seeker, when no schedule is presented, and when there is no schedule convenient for the job seeker among the presented schedules, by presenting the interview schedule from the job seeker to the applicant, the process of setting the interview can be continued without being interrupted.

[0127] (14) Further, the interview adjustment determination means can determine the priority order for outputting interview adjustment information based on the answer by the job seeker.

[0128] Accordingly, for example, it can be determined that the interview adjustment information that prioritizes the job seekers who meet the first output condition over the job seekers who meet the second output condition is output.

[0129] (15) Further, the interview scenario information storage control means executes control to store the alternative scenario execution conditions that link the selection state determined by the output control means in the implementation of a predetermined interview scenario and the fact that an interview scenario different from the predetermined interview scenario is to be implemented as an alternative interview scenario, and when the selection state of the target job seeker for whom the interview scenario is being implemented satisfies the alternative scenario execution conditions, the interview scenario implementation means can implement the alternative interview scenario.

[0130] As a result, among a plurality of interview scenarios, assumed questions and assumed answers that are similar are associated and managed. For example, for assumed questions and assumed answers regarding "available working hours", a tag of "available working hours" is attached and managed. Thereby, when the management server 1 implements different interview scenarios for the same job seeker, it can refer to the tag and reuse the assumed answer. As a result, the management server 1 can omit the steps of presenting the question related to the reused assumed answer to the job seeker and obtaining the answer.

[0131] (16) Further, it further includes questionnaire information storage control means (for example, the acquisition unit 31, the storage control unit 32, and the questionnaire information DB 47 in FIG. 3) that executes control to store questionnaire information for the job seeker in a predetermined screening state. When the output control means determines a predetermined screening state, it can execute control to output the questionnaire information to the job seeker.

[0132] As a result, a questionnaire is implemented for the job seeker determined as a predetermined screening state. For example, a questionnaire assuming that the job seeker has passed the screening can be implemented for a job seeker whose screening state is "passed the screening".

Explanation of Reference Numerals

[0133] 1: Management server, 2: Employer terminal, 3: Job seeker terminal, 11: CPU, 16: Output unit, 17: Input unit, 18: Storage unit, 19: Communication unit, 31: Acquisition unit, 32: Storage control unit, 33: Interview scenario implementation unit, 34: Interview adjustment determination unit, 35: Output control unit, 36: Question identification unit, 37: Evaluation unit, 38: Question generation unit, 39: Question suitability determination unit, S: Information processing system, N: Network

Claims

1. Interview adjustment information storage control means for executing control to store interview adjustment information for adjusting interviews between job applicants and job seekers; Interview scenario information storage control means for executing control to store interview scenario information including at least output conditions for determining output information output based on assumed questions, assumed answers to the assumed questions, and answers given by job seekers, for the interview scenario assumed by the job applicant; Interview scenario execution means for presenting the assumed questions to the job seeker based on one or more of the interview scenario information, obtaining the answers given by the job seeker to the assumed questions, and executing an interview scenario; Interview adjustment decision means for determining whether to make adjustments regarding the interviews of the job applicant and the job seeker based on the interview scenario information and the answers given by the job seeker; When it is determined that adjustments regarding the interview are to be made, it includes details for adjusting the interview using the interview adjustment information; When it is determined that no adjustments regarding the interview are to be made, it does not include details for adjusting the interview using the interview adjustment information; Output control means for executing control to output, as the output information to the job seeker and the job applicant, information including details for adjusting the interview using the interview adjustment information, and for executing control to output, as the output information to the job applicant, information including the content of the answers given by the job seeker; An information processing apparatus comprising the same.

2. The interview scenario information storage control means executes control to store interview scenario information including the assumed questions and assumed answers of n (n is an integer value of 2 or more); The interview scenario execution means presents the assumed questions and obtains the answers a plurality of times; When the interview adjustment decision means determines not to make any further adjustments regarding the interview in a state where the i-th (i is an integer value of 1 or more and less than n) answer has been obtained by the interview scenario execution means, it varies whether to cause the interview scenario execution means to present the (i + 1)-th assumed question; The information processing apparatus according to Claim 1.

3. The output control means executes control to output, as the output information to the job seeker, information regarding the selection status of the job seeker including at least a determination of whether to make adjustments regarding the interviews of the job applicant and the job seeker, based on the interview scenario information and the answers given by the job seeker; The information processing apparatus according to Claim 1.

4. The interview scenario information storage control means executes control to store a plurality of candidates for the screening status in association with the output conditions. The output control means determines which of the plurality of candidates for the screening status is applicable based on the interview scenario information and the answer given by the job applicant, and executes control to output the information on the screening status to which the job applicant belongs as the output information for the job applicant. The information processing apparatus according to claim 3.

5. The employer correspondence information storage control means that executes control to store employer correspondence information regarding the correspondence that the employer should perform for the job applicant according to the screening status of the job applicant. further comprises The output control means further executes control to output information including the employer correspondence information as the output information for the employer. The information processing apparatus according to claim 4.

6. The interview scenario execution means varies the assumed questions to be presented at the (i + 1)-th time based on at least a part of the answers from the 1st to the i-th time. The information processing apparatus according to claim 1.

7. The interview scenario execution information storage control means that executes control to store, as interview scenario execution information, the assumed questions and the answers from the job applicant to the assumed questions in the interview scenario implemented by the interview scenario execution means, question identification means for identifying the assumed questions that the job applicant aborted answering during the interview scenario based on the interview scenario execution information, further comprises The output control means executes control to output the assumed questions identified by the question identification means to the employer. The information processing apparatus according to claim 1.

8. The interview scenario execution result information storage control means that executes control to store, in association with the target job applicant, the assumed questions, the answers from the job applicant to the assumed questions, and the determined screening status in the interview scenario implemented by the interview scenario execution means for the target job applicant as interview scenario execution result information, evaluation means for evaluating the assumed questions based on the stored interview scenario execution result information, question generation means for generating new assumed questions or modifying the assumed questions based on the evaluation by the evaluation means, The information processing apparatus according to claim 3, further comprising.

9. The inappropriate job requirements information storage control means that executes control to store inappropriate job requirements information regarding the conditions regarded as inappropriate in the job offer. Question appropriateness determination means for determining whether or not the assumed question meets the conditions based on the interview scenario information and the inappropriate job requirements information; further comprising; When the assumed question meets the conditions, the output control means outputs to the job seeker that the assumed question is inappropriate. The information processing apparatus according to claim 1.

10. The interview scenario information storage control means executes control to store the plurality of recruitment types set by the job seeker and the plurality of the interview scenarios in association with each other; The interview scenario execution means varies which of the plurality of interview scenarios is based on the recruitment type desired by the job seeker. The information processing apparatus according to claim 1.

11. The interview adjustment information storage control means performs control to store the interview adjustment information including the interview schedule information regarding the schedule of the desired interview and the interview method information regarding the method of the interview; The interview schedule information includes at least one of information indicating the interviewable date and time of the interviewer who can conduct an interview with the job seeker and candidate interview candidate date and time information for selecting the job seeker's desired interview date and time; The interview method information includes at least one method among face-to-face interview, video interview, and online interview. The information processing apparatus according to claim 1.

12. When it is determined that adjustments regarding the interview are to be made to the target job seeker, the interview adjustment determination means changes the interview adjustment information when the interview adjustment information of the target job seeker and the interviewer satisfies a predetermined condition as the adjustment. The information processing apparatus according to claim 11.

13. The interview adjustment determination means in the case where information on schedules that are candidates for interviewable schedules for the interviewer is stored as the interview schedule information and it is assumed that adjustments regarding the interview are made by the job seeker selecting a schedule from the schedules that are candidates for interviewable schedules for the interviewer, when there is no schedule that is a candidate for interviewable schedule for the interviewer registered in advance, or when the job seeker is unable to select a schedule from the schedules that are candidates for interviewable schedules for the interviewer, information on schedules that are candidates for interviewable schedules for the job seeker is stored as the interview schedule information, and it is assumed that adjustments regarding the interview are made by the interviewer selecting a schedule from the schedules that are candidates for interviewable schedules for the job seeker. The information processing apparatus according to claim 12.

14. The interview adjustment determination means determines a priority for outputting interview adjustment information based on the answers given by the job applicant. The information processing apparatus according to claim 1.

15. The interview scenario information storage control means executes control to store alternative scenario execution conditions in which a different interview scenario from the selection status determined by the output control means and the predetermined interview scenario in the implementation of a predetermined interview scenario is implemented as an alternative interview scenario. When the selection status of the target job applicant for whom the interview scenario is being implemented satisfies the alternative scenario execution conditions, the interview scenario implementation means implements the alternative interview scenario. The information processing apparatus according to claim 3.

16. Questionnaire information storage control means for executing control to store questionnaire information for the job applicant in a predetermined selection status. further comprising When the output control means determines a predetermined selection status, the output control means executes control to output the questionnaire information to the job applicant. The information processing apparatus according to claim 3.

17. executing control to store interview adjustment information for adjusting the interviews of the employer and the job applicant; executing control to store interview scenario information including at least output conditions for determining output information output based on assumed questions, assumed answers to the assumed questions, and answers given by the job applicant for the interview scenario assumed by the employer; presenting the assumed questions to the job applicant based on one or more of the interview scenario information, obtaining the answers given by the job applicant to the assumed questions, and implementing an interview scenario; determining whether to adjust the interviews of the employer and the job applicant based on the interview scenario information and the answers given by the job applicant; when it is determined to adjust the interviews, including the content for adjusting the interviews using the interview adjustment information; when it is determined not to adjust the interviews, not including the content for adjusting the interviews using the interview adjustment information; executing control to output the information as the output information to the job applicant and the employer; executing control to output the information including the content of the answers given by the job applicant as the output information to the employer; An information processing method including.

18. executing a control to store interview adjustment information for adjusting interviews between the employer and the job seeker; executing a control to store interview scenario information including at least an output condition for determining output information output based on an assumed question, an assumed answer to the assumed question, and an answer by the job seeker, for the interview scenario assumed by the employer; performing a step of presenting the assumed question to the job seeker based on one or more pieces of the interview scenario information, obtaining an answer by the job seeker to the assumed question, and implementing an interview scenario; performing a step of determining whether to adjust the interview between the employer and the job seeker based on the interview scenario information and the answer by the job seeker; when it is determined to perform adjustment related to the interview, including content for adjusting the interview using the interview adjustment information; when it is determined not to perform adjustment related to the interview, not including content for adjusting the interview using the interview adjustment information; executing a control to output, as the output information to the job seeker and the employer, information including content for adjusting the interview using the interview adjustment information; performing a step of executing a control to output, as the output information to the employer, information including the content of the answer by the job seeker; A program for causing a computer to execute a control process including the above.

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