Information processing system and information processing program

Abstract

To provide an information processing system which enables a user to select a medical facility at ease by making it easy for the user to confirm word-of-mouth information helpful to the user.SOLUTION: An information processing system 1 comprises means which causes a user to input his or her worry, means which causes the user to input his or her evaluation of a medical facility, and means which registers the inputted worry of the user and the inputted evaluation of the user in association with each other.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present invention relates to an information processing system and an information processing program for managing evaluations of clinics.

Background Art

[0002] The following Patent Document 1 discloses a system for receiving reservations from patients for medical facilities such as hospitals and dental clinics. In this system, when a patient makes a reservation for a medical facility, the patient views the reservation status of the medical facility (date, medical department, full or empty status of the reservation, etc.) and selects a medical facility.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] In the system of Patent Document 1, since a medical facility is selected only based on the reservation status such as the medical department and the availability of the reservation, a patient cannot find out about the internal aspects of each medical facility. Therefore, patients are likely to feel anxious about medical facilities they have never visited, and "word-of-mouth" from other patients plays an important role in removing such patients' anxiety.

[0005] One object of the present invention is to provide an information processing system and an information processing program that are made to solve the above-described problems and that enable a user to easily check word-of-mouth that is useful for the user and to select a medical facility with confidence.

Means for Solving the Problems

[0006] An information processing system according to one aspect of the present invention includes means for allowing a user to input their concerns, means for allowing the user to input an evaluation of a medical facility, and means for registering by associating the input user concerns and the input user evaluation.

[0007] According to this aspect, it becomes possible to collect the user's evaluation of a medical facility for each of the user's concerns. Therefore, for example, the user can choose a medical facility with reference to the evaluations of other users having the same concerns as themselves.

Advantages of the Invention

[0008] According to the present invention, it is possible to provide an information processing system and an information processing program that enable a user to easily check word-of-mouth that is useful for the user and thus choose a medical facility with confidence.

Brief Description of the Drawings

[0009]

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Mode for Carrying Out the Invention

[0010] Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. Note that the same elements are denoted by the same reference numerals, and redundant descriptions are omitted.

[0011] [Overview of Information Processing System] Referring to FIG. 1, an information processing system according to an embodiment will be described. The information processing system 1 includes, for example, a server device 2 and a terminal device 3.

[0012] The information processing system 1 according to the embodiment is a system that realizes, for example, a function for a user to make a reservation at a clinic, a function for a user to post a review of a clinic, and a function for a user to view reviews. The users include, for example, patients who receive medical treatment including counseling. Details of each function will be described later.

[0013] In this embodiment, by way of example, the case where the medical department of the clinic is the department of aesthetic dermatology will be described, but other medical departments may also be applicable. Further, it is not limited to a clinic, and other medical facilities such as a hospital or a dispensary may also be applicable.

[0014] The server device 2 is, for example, a computer device that executes processes for realizing each of the above functions. The terminal device 3 is, for example, a computer device used by a user who visits a clinic. The terminal device 3 may be, for example, a smartphone, a tablet terminal, a PC (personal computer) terminal, a notebook PC, or other terminal devices.

[0015] The terminal device 3 may or may not install a reservation application (hereinafter also referred to as an "app") for reserving a clinic.

[0016] When the reservation app is not installed on the terminal device 3, for example, it is preferable to access a specific site of the server device 2 and exchange data between the terminal device 3 and the server device 2 using a screen displayed on the terminal device 3 by a reservation web app operating on a website.

[0017] On the other hand, when the reservation app is installed on the terminal device 3, for example, it is preferable to exchange data between the terminal device 3 and the server device 2 using a screen displayed on the terminal device 3 by executing the installed app.

[0018] In the present embodiment, by way of example, the case of implementing using a reservation web app without installing the reservation app on the terminal device 3 will be described.

[0019] The server device 2 and the terminal device 3 are configured to be able to communicate with each other via a network N. The network N may be, for example, the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, WiFi (Wireless Fidelity), Bluetooth (registered trademark), other communication lines, or any combination thereof, regardless of whether it is wired or wireless.

[0020] Note that, in addition to the server device 2 and the terminal device 3, the information processing system 1 may further include other terminal devices such as a terminal device used by a clinic staff member who updates medical treatment details, replies to reviews, and the like.

[0021] [Configuration of Server Device] As shown in FIG. 2, the server device 2 physically includes, for example, a processor 21, a communication interface 22, and a storage device 23.

[0022] The processor 21 is, for example, a CPU (Central Processing Unit), an MPU (Micro Processing Unit), or the like. The processor 21 functions as a control unit 211 that realizes various functions of the server device 2 by executing a program 231 stored in the storage device 23.

[0023] The control unit 211 realizes, for example, a function of displaying various screens on the terminal device 3 according to a request received from the terminal device 3, a function of receiving the content input to various screens from the terminal device 3, a function of executing predetermined processing based on the information received from the terminal device 3, and a function of transmitting the processing result to the terminal device 3. Various screens will be described later.

[0024] The communication interface 22 connects to the network N and functions as a communication unit that communicates with other devices on the network N.

[0025] The storage device 23 is, for example, a computer-readable recording medium such as a disk drive or a semiconductor memory. The storage device 23 functions as a storage unit that stores a program 231 for realizing various functions of the server device 2 and various data 232 used by the program 231.

[0026] The various data 232 include, for example, data constituting information about clinics, information about users, information about reservations, information about reviews, and the like.

[0027] [Configuration of the Terminal Device] As shown in FIG. 3, the terminal device 3 physically includes, for example, a processor 31, a communication interface 32, a storage device 33, an input device 34, and a display device 35.

[0028] The processor 31 is, for example, a CPU or an MPU. By executing the program 331 stored in the storage device 33, the processor 31 functions as a control unit 311 that realizes various functions of the terminal device 3.

[0029] The control unit 311 realizes functions such as, for example, transmitting various requests to the server device 2 according to an operation instruction of a user who operates the terminal device 3 and causing various screens to be displayed on the display device 35, transmitting the content input to various screens according to the operation instruction of the user to the server device 2, and causing the result of processing executed by the server device 2 or the terminal device 3 based on the information input to various screens to be displayed on the display device 35. Various screens will be described later.

[0030] The communication interface 32 connects to the network N and functions as a communication unit that communicates with other devices on the network N.

[0031] The storage device 33 is, for example, a computer-readable recording medium such as a disk drive or a semiconductor memory. The storage device 33 functions as a storage unit that stores the program 331 for realizing various functions of the terminal device 3 and various data used by the program 331.

[0032] The input device 34 functions as an input unit that receives input from the user. As the input device 34, for example, a touch panel, a tablet, a keyboard, a mouse, a microphone, etc. can be used.

[0033] The display device 35 functions as a display unit that displays images, screens, etc. As the display device 35, for example, an organic EL display, a liquid crystal display, etc. can be used.

[0034] [Function to Reserve Clinics] The function to reserve clinics included in the functions of the information processing system 1 will be described. This function is provided, for example, using various screens displayed on the terminal device 3 by a reservation Web application. Various screens in this function will be described in order below.

[0035] Figure 4 is an example of a search screen 4a for a user to search for clinics. On this search screen 4a, an input field 4b for entering conditions for free-word search and a field 4c for "Search for Clinics from Conditions" are provided, by way of example. In the field 4c for "Search for Clinics from Conditions", a field 4ca for "Search from Worries" and a field 4cb for "Search from Treatment Methods" are provided. Here, "worries" means what the user is concerned about regarding the body, etc., and does not mean symptoms diagnosed by medical treatment.

[0036] In the field 4ca for "Search from Worries", as selection candidates for worries, "Spots, Freckles, Liver Spots", "Acne, Acne Scars", and "Beautiful Skin, Whitening, Firmness, Gloss, Dullness" are provided. In the field 4cb for "Search from Treatment Methods", as selection candidates for treatment methods, "Warts, Moles", "Pores", and "Medical Hair Removal (for Women)" are provided.

[0037] When "Spots, Freckles, Liver Spots" in the field 4ca for "Search from Worries" on the search screen 4a is selected, for example, a search result list screen 5a illustrated in Figure 5 is displayed.

[0038] On the search result list screen 5a, a display column 5b for displaying the content of the search conditions and a display column 5c for displaying a list of information on the searched clinics are provided, by way of example. In the display column 5b, it is displayed that the search was conducted on the condition that "worries" is "Spots, Freckles, Liver Spots". In the display column 5c, information on "○○ Clinic" searched according to the search conditions is displayed.

[0039] When "XX Clinic" displayed in the display column 5c is selected, for example, a screen 6a related to "XX Clinic" illustrated in FIG. 6 is displayed.

[0040] On the screen 6a related to "XX Clinic", illustratively, a "Counseling Reservation" button 6b and a display column 6c for displaying clinic information are provided. In the display column 6c, the availability of the clinic, consultation hours, the process of medical treatment, etc. are displayed. When the "Counseling Reservation" button 6b is pressed, for example, a screen 7a for applying for the reservation of counseling at "XX Clinic" illustrated in FIG. 7 is displayed. This screen 7a for applying for the reservation of counseling has a function of allowing the user to input their concerns when the user reserves medical treatment.

[0041] On the screen 7a for applying for the reservation of counseling, illustratively, a selection column 7b for selecting "concerns" included in the information related to counseling is provided. In the selection column 7b, as selection candidates, "spots·freckles·liver spots", "beautiful skin·whitening·elasticity·gloss· dullness", "lifting·sagging", "aging skin·anti-aging care", "acne·acne marks", "crow's feet·wrinkles at the outer corners of the eyes", "dark circles·sagging under the eyes", etc. are provided.

[0042] When the corresponding "concern" is arbitrarily selected in the selection column 7b and the reservation is applied for, for example, a reservation acceptance completion screen 8a illustrated in FIG. 8 is displayed.

[0043] [Function of posting reviews for the clinic] The function of posting reviews for the clinic included in the functions of the information processing system 1 will be described. This function is provided, for example, using various screens displayed on the terminal device 3 by a web application for reservation. Various screens in this function will be described below.

[0044] FIG. 9 illustrates a part of an input screen 9a for a user to input a review of a clinic. This input screen 9a has a function of allowing a user who has received medical treatment at a clinic to input an evaluation of that clinic when posting a review.

[0045] At this time, in order to collect valid reviews, only users who have actually received medical treatment at that clinic can post reviews. In this embodiment, when the server device 2 receives information on the input screen 9a for inputting a review from the terminal device 3, it refers to the medical treatment status of the user included in the data 232 stored in the storage device 23. Then, when the medical treatment status is "treatment completed", information for displaying the input screen 9a is transmitted to the terminal device 3. On the other hand, when the medical treatment status is "not yet treated", an error message such as "Please post a review after receiving treatment" is displayed on the terminal device 3.

[0046] Note that the medical treatment status may be updated by the person in charge of the clinic after the treatment is completed, or may be automatically updated by the system side at an arbitrarily set timing, such as "0:00 on the day after the treatment date (reservation date of counseling)".

[0047] The input screen 9a is provided, for example, with a display column 9b for displaying the clinic visited by the user, an input column 9c for inputting the problems of the user who received counseling at the visited clinic, and an input column 9d for inputting the evaluation of the user for the visited clinic.

[0048] The input column 9c is a column for inputting the problems of the user who actually received counseling. This input column 9c includes a problem input column 9ca and an "add problem" button 9cb. In the problem input column 9ca, the problems selected in the "problems" selection column 7b in FIG. 7 are initially displayed when making a reservation for counseling. For example, "spots·freckles·liver spots" is displayed in the problem input column 9ca in FIG. 9.

[0049] As a result of actually receiving counseling, if there are changes or additions to the user's concerns, the user will select and correct the changed concerns or the additional concerns. When adding a user's concern, select the concern to be added from the selection candidates of concerns displayed by pressing the "Add Concern" button 9cb.

[0050] The input field 9d is a field for the user to input an evaluation of the clinic visited. A plurality of evaluation items can be provided for this input field 9d. As evaluation items, "atmosphere in the hospital", "ease of reservation", "doctor's response", and "overall satisfaction" are provided. The user inputs an evaluation for each evaluation item, for example, on a scale of 5 points.

[0051] As exemplified in the input field 9d, if the evaluation can be input in a "selection type" such as a 5-point full score evaluation, the user does not need to spend much effort in input, so the word-of-mouth posting rate tends to be relatively high. In order to provide highly reliable word-of-mouth information, it is first necessary to obtain a larger number of word-of-mouth cases to a certain extent. Therefore, as shown in the input field 9d, for the selection type evaluation, the input is set as "required", and for the free input type answer, the input is set as "optional", so that it is possible to accommodate both users who want to post word-of-mouth easily and users who want to post detailed word-of-mouth.

[0052] When the user posts a word-of-mouth evaluation arbitrarily input in the input field 9c, the input field 9d, and the free input type input field (not shown), for each clinic, at least the user identification information of the user who input the word-of-mouth, the concerns of the input user, and the word-of-mouth evaluation of the input user are linked and registered.

[0053] In order to enhance the convenience for users when using the information processing system 1, the user who posts a review may be recommended to register as a member. By registering age, gender, "worries", etc. in advance when registering as a member, the content of the posted review can be linked to the member information. As a result, users who have registered as members can reduce the input items when posting a review. In addition, for users who have registered as members, benefits such as awarding points each time a review is posted may be given to increase the number of posted reviews. At this time, by setting to give higher points for free-form answers rather than only select-form answers, more reviews can be obtained. Also, the registration of reviews may be stored together with the posted date and time.

[0054] Here, the posted review may not be immediately published but may go through a review process. In particular, when the review posted by the user includes a review entered in free-form, it is desirable to check that the text of the review does not contain content that violates public order and good customs or content that includes malice or slander, and then post only reviews with appropriate content. Whether a review has appropriate content, that is, whether it is a review that can be posted, may be reviewed, for example, by a person in charge on the system side checking the content of the review and other aspects based on a predetermined review standard to see if there is any inappropriate content or evaluation for posting, or it may be automatically reviewed by utilizing AI or the like. As a result of the review, it is preferable to separately register only the reviews determined to be publishable as publishable reviews.

[0055] [Function to view reviews] The function to view reviews included in the functions of the information processing system 1 will be described. This function is provided, for example, using various screens displayed on the terminal device 3 by a web app for reservation. The various screens in this function will be described in order below.

[0056] Figure 10 is an example of a review screen 10a for viewing posted reviews. On this review screen 10a, there are, by way of example, a display column 10b for displaying the clinic to be reviewed, a setting column 10c for setting filtering conditions for narrowing down the reviews to be displayed, a display column 10d for displaying aggregated data obtained by aggregating user evaluations, and a display column 10e for displaying review data regarding the posted reviews.

[0057] As an example, "〇〇 Clinic" is displayed in the display column 10b.

[0058] In the setting column 10c, there are, by way of example, "Concerns", "Treatment Method", and "Evaluation" provided as items for the filtering conditions. Details of the filtering by the filtering conditions will be described later.

[0059] In the display column 10d, there are, by way of example, a column 10dd for displaying the average score of evaluations for each evaluation item and a column 10da for displaying the average score of the entire evaluation items that are the comprehensive evaluation. Regarding the comprehensive evaluation, the number of reviews 10dc and a count gauge 10db for displaying a bar with a length corresponding to the number of reviews 10dc are displayed for each score (content of the evaluation).

[0060] The average score of evaluations for each evaluation item displayed in the column 10dd is calculated by aggregating the scores of each user's evaluation items for the clinic to be reviewed, for each evaluation item. When aggregating the scores, the posting period of the reviews to be aggregated may be limited to a specific period, such as within the most recent two years. This makes it possible to reflect relatively new evaluations in the aggregation result.

[0061] The number of reviews 10dc and the bar in the count gauge 10db may be displayed only when the number of evaluations by reviews for the target clinic is equal to or more than a predetermined number. This makes it possible to suppress inappropriate evaluations caused by bias in evaluations from being presented to the user when the number of reviews is relatively small.

[0062] In the display column 10e, the review data posted for the clinic to be viewed is displayed. The review data includes, in addition to the review input by the user, information about the user such as name (or nickname), gender, age, etc., information about the medical treatment such as the content of the medical treatment and price, information 10ed about the user's evaluation, and information 10ec about the user's concerns.

[0063] The display order of the review data can be changed to the order specified in the sorting column 10ea for specifying the sorting order. In FIG. 10, exemplarily, "in the order of highest overall satisfaction" is specified. The sorting order options can be set arbitrarily. For example, it may be in the order of newest posts.

[0064] Here, the filtering by the above-mentioned filtering conditions will be described with reference to the drawings.

[0065] When an instruction to change the filtering conditions is given in the setting column 10c of FIG. 10, the filtering condition setting screen 11a exemplified in FIG. 11 is displayed. This filtering condition setting screen 11a has a function of allowing the user to select the concerns that are the conditions for displaying the user's evaluation.

[0066] The filtering condition setting screen 11a is exemplarily provided with a selection column 11b for selecting the concerns to be filtered and a "Filter" button 11c.

[0067] In the selection column 11b, "pimples, freckles, liver spots", "beautiful skin, whitening, firmness, gloss, dullness", "double chin", "corners of the mouth, lip line" are provided as candidates for the concerns to be selected. When any one is selected from the selection candidates and the "Filter" button 11c is pressed, the review viewing screen 12a exemplified in FIG. 12 is displayed. This review viewing screen 12a has a function of displaying the user's evaluation for each of the user's concerns.

[0068] On the review screen 12a, there are, by way of example, a display column 12b for displaying the clinic to be reviewed, a setting column 12c for setting the filtering conditions for narrowing down the reviews to be displayed, a display column 12d for displaying the aggregated data obtained by aggregating the evaluations of users, and a display column 12e for displaying the review data regarding the posted reviews. Since the items in each of these columns are the same as the items in each of the columns provided on the review screen 10a of FIG. 10, the description of the items in each column is omitted. The ranges of the review data used for display are different between the two screens.

[0069] For the display on the review screen 10a of FIG. 10, all the review data for the "XX Clinic", which is the clinic to be reviewed (204 pieces in the example of FIG. 10), is used. In contrast, for the display on the review screen 12a of FIG. 12, only the review data of the users whose concerns are "spots, freckles, liver spots" among the review data for the "XX Clinic" (30 pieces in the example of FIG. 12) is used.

[0070] At this time, not only is the review information to be displayed limited by the filtering, but also the content of the display column 12d for displaying the aggregated data is changed from before the filtering is performed. That is, the average score for each evaluation item displayed in column 12dd of FIG. 12 and the average score for the entire evaluation item displayed in column 12da are the average scores calculated based on the evaluations of the users whose concerns are "spots, freckles, liver spots" among the users who visited the clinic that is the subject of the review.

[0071] In this example, in FIG. 10, the average review score of the "XX Clinic" is "3.57" for "Overall", and the five-star rating is "100 pieces", which is the highest. In contrast, in FIG. 12, which represents the screen after filtering, "Overall" is "3.30", and the four-star rating is "20 pieces", which is the highest. In this way, it becomes possible for the user to search for the clinic to visit by referring not only to the general evaluation of the clinic but also to the evaluations of other users who have the same concerns as the user, that is, users in a situation closer to the user.

[0072] [Operations when reserving a clinic] Referring to FIG. 13, an example of the processing procedure when a user makes a reservation for a clinic while operating the terminal device 3 will be described.

[0073] First, the user operates the terminal device 3 to open, for example, the search screen 4a in FIG. 4, enter search conditions, and search for a clinic (step S101). As a result, for example, the search result list screen 5a in FIG. 5 is displayed.

[0074] Subsequently, the user operates the terminal device 3 to select a desired clinic, for example, from the search result list screen 5a in FIG. 5 (step S102). As a result, for example, a screen 6a related to the "○○ Clinic" in FIG. 6 is displayed.

[0075] Subsequently, the user operates the terminal device 3 to press, for example, the "Counseling Reservation" button 6b in FIG. 6 (step S103). As a result, for example, a screen 7a for applying for a counseling reservation at the "○○ Clinic" in FIG. 7 is displayed.

[0076] Subsequently, the user operates the terminal device 3 to select "Concerns" in the selection field 7b in FIG. 7 and apply for the reservation (step S104). As a result, for example, the reservation acceptance completion screen 8a in FIG. 8 is displayed, and the reservation is completed.

[0077] [Operation when posting a review for a clinic] Referring to FIG. 14, an example of the processing procedure when a user posts a review for a clinic while operating the terminal device 3 will be described.

[0078] First, the user operates the terminal device 3 to open, for example, the input screen 9a in FIG. 9, enter the user's concerns and the user's evaluation of the clinic respectively, and post a review (step S201). As a result, the input user's concerns and the input user's evaluation are linked and registered.

[0079] Subsequently, the person in charge on the system side examines whether the submitted review is a review that can be posted (step S202).

[0080] Subsequently, as a result of the review in step S202 above, only the reviews determined to be postable are registered as postable reviews (step S203).

[0081] [Operation when viewing reviews] With reference to FIG. 15, an example of the processing procedure when the user views reviews while operating the terminal device 3 will be described.

[0082] First, the user operates the terminal device 3 to display, for example, the narrowing-down condition setting screen 11a in FIG. 11 from the review viewing screen 10a in FIG. 10, and selects a concern for narrowing down the reviews to be viewed (step S301).

[0083] Subsequently, when the user operates the terminal device 3 to press, for example, the "Narrow down" button 11c in FIG. 11 (step S302), for example, the review viewing screen 12a in FIG. 12 is displayed (step S303). As a result, the user can view the content of the reviews posted by users with the selected concern and the evaluations of the clinics.

[0084] As described above, according to the information processing system 1 according to the embodiment, it is possible to allow the user to input their concerns, allow the user to input their evaluation of the clinic, and register by associating the input user concerns and the input user evaluations. Furthermore, for each registered user concern, the user evaluation can be displayed.

[0085] As a result, the user can select a clinic with confidence by referring to the evaluations of other users with the same concerns as themselves, so it becomes possible to select a clinic with peace of mind.

[0086] Note that the present invention is not limited to the above-described embodiments, and can be implemented in various other forms without departing from the gist of the present invention. Therefore, the above embodiments are merely illustrative in every respect and should not be construed in a limiting sense. For example, the above-described processing steps can be arbitrarily changed in order or executed in parallel within a range that does not cause a contradiction in the processing content.

[0087] Also, the program in the above-described embodiment can be installed or loaded into a computer by downloading it from a server device (medium) through various recording media (computer-readable recording media) such as optical disks like CDs and DVDs, magnetic disks, semiconductor memories, or via a communication network or the like.

Explanation of Reference Numerals

[0088] 1... Information processing system, 2... Server device, 3... Terminal device, 21... Processor, 22... Communication interface, 23... Storage device, 31... Processor, 32... Communication interface, 33... Storage device, 34... Input device, 35... Display device, 211... Control unit, 231... Program, 232... Data, 311... Control unit, 331... Program

Claims

1. means for allowing a user to input their concerns; means for allowing a user to input their evaluation of a medical facility; means for registering by associating the input user concerns with the input user evaluation; An information processing system comprising the above.

2. The information processing system according to claim 1, further comprising means for displaying the user evaluation for each registered user concern. The information processing system according to claim 1.

3. means for allowing selection of a user concern that is a condition for displaying the user evaluation; means for tallying the number of cases for each content of the user evaluation based on the user evaluation associated with the selected user concern; further comprising: The means for displaying the user evaluation displays the tallied number of cases for each content of the user evaluation. The information processing system according to claim 2.

4. The means for tallying the number of cases tallies the number of cases for user evaluations registered within a predetermined period. The information processing system according to claim 3.

5. The means for displaying the user evaluation displays the tallied number of cases for each content of the user evaluation when there are a predetermined number or more of user evaluations associated with the selected user concern. The information processing system according to claim 3.

6. The means for allowing a user to input their concerns allows the user to input their concerns when making a medical appointment. The information processing system according to claim 1.

7. The means for allowing a user to input their evaluation allows the user to input their evaluation when a user who has received medical treatment posts a review. The information processing system according to claim 1.

8. An information processing program for causing a computer to function as: means for allowing a user to input their concerns; means for allowing a user to input their evaluation of a medical facility; means for registering by associating the input user concerns with the input user evaluation. ​

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