Information processing device, information processing method and system

Abstract

To provide an information processing device, an information processing method and a system capable of improving the efficiency of work of medical workers such as nurses.SOLUTION: In a system 1, an information processing device 2 includes a support request acquisition part for acquiring a support request about work, a determination part for determining a medical worker who satisfies a prescribed condition corresponding to the support request on the basis of medical worker information with which at least one of a work situation and ability of the medical worker is associated for each of one or more medical workers, a proposal information output part for outputting proposal information including information on medical workers satisfying the prescribed condition to a first terminal device, an approval information acquisition part for acquiring approval information inputted in the first terminal device on the basis of the proposal information and related to approval or disapproval by a user of the first terminal device with at least a portion of the one or more medical workers, and a support instruction output part for outputting a support instruction to be dealt with the support request to a second terminal device owned by a medical worker dealing with the support request on the basis of the approval information.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present disclosure relates to an information processing apparatus, an information processing method, and a system.

Background Art

[0002] Conventionally, a technique for a nurse who needs cooperation to request cooperation from another nurse has been known (Patent Document 1).

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] In the technique described in Patent Document 1, since a cooperation request is sent to a nurse without any approval, it is difficult for a leader of medical staff such as a nurse to grasp the overall work situation, and the work cannot be sufficiently streamlined.

Means for Solving the Problems

[0005] An information processing apparatus according to an aspect of the present disclosure includes a support request acquisition unit that acquires a support request related to work, and medical staff information in which at least one of the work situation and ability of one or more medical staff is associated with each of the one or more medical staff. A determination unit that determines a medical staff who satisfies a predetermined condition corresponding to the support request based on the above, a proposal information output unit that outputs proposal information including information about the medical staff who satisfies the predetermined condition to a first terminal device, and based on the proposal information, an approval information acquisition unit that acquires approval information regarding approval or disapproval by the user of the first terminal device for at least a part of the one or more medical staff input to the first terminal device, and based on the approval information, a support instruction output unit that outputs a support instruction for dealing with the support request to a second terminal device possessed by the medical staff who deals with the support request.

[0006] An information processing method according to another aspect of the present disclosure causes a computer to perform steps of: acquiring a support request related to a business; determining, based on medical staff information in which at least one of the business situation and ability of each of one or more medical staff is associated, a medical staff who satisfies a predetermined condition corresponding to the support request; outputting proposal information including information about the medical staff who satisfies the predetermined condition to a first terminal device; acquiring approval information regarding approval or disapproval by a user of the first terminal device for at least a part of one or more medical staff input to the first terminal device based on the proposal information; and outputting a support instruction for handling the support request to a second terminal device possessed by the medical staff who handles the support request based on the approval information.

[0007] A system according to another aspect of the present disclosure is a system including a first terminal device, a second terminal device, and an information processing device. The information processing device includes a support request acquisition unit that acquires a support request related to a business, a determination unit that determines, based on medical staff information in which at least one of the business situation and ability of each of one or more medical staff is associated, a medical staff who satisfies a predetermined condition corresponding to the support request, a proposal information output unit that outputs proposal information including information about the medical staff who satisfies the predetermined condition to the first terminal device, an approval information acquisition unit that acquires approval information regarding approval or disapproval by a user of the first terminal device for at least a part of one or more medical staff input to the first terminal device based on the proposal information, and a support instruction output unit that outputs a support instruction for handling the support request to a second terminal device possessed by the medical staff who handles the support request based on the approval information.

Effect of the Invention

[0008] According to the present disclosure, the efficiency of the business can be improved.

Brief Description of the Drawings

[0009]

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Embodiments for Carrying Out the Invention

[0010] <1. Overview> In a situation where each of a plurality of medical workers performs a predetermined task, a medical worker may request support for the task they are in charge of from other medical workers. At that time, it is conceivable that the medical worker determines the other medical worker who will actually be the support request destination in consideration of the content of the task they are in charge of and the abilities and work situations of each of the plurality of other medical workers.

[0011] However, with such a method of determining the support request destination, the work cannot be fully streamlined. Specifically, with the above-described determination method, support requests may concentrate on medical workers with high abilities. Also, with the above-described determination method, the determination of the support request destination is left to individual judgment, so the overall situation of the organization, such as the training of new employees and the equalization of the workload, is not considered.

[0012] On the other hand, according to the present disclosure, the work can be streamlined. FIG. 1 is a diagram showing an overview of a system 1 according to the present disclosure. In one embodiment, the system 1 is used by at least one leader and a plurality of members who perform work under the command of the leader. In one embodiment, both the leader and the members are medical workers. The plurality of members include a member who makes a support request and a member who can handle the support request. The plurality of members can, according to their respective work situations at that time, sometimes make a support request and sometimes handle a support request. Note that medical workers include, for example, nurses, nursing assistants, doctors, physical therapists, paramedics, pharmacists, public health nurses, trainers, and radiological technologists.

[0013] System 1 includes a support requester terminal device 3a which is a terminal device of a member who makes a support request, a supporter terminal device 3c which is a terminal device of a member who can handle the support request, a leader terminal device 3b which is a terminal device of a leader, and an information processing device 2 corresponding to a server device when these terminal devices are used as client devices. As described above, since whether each of a plurality of members becomes a person who makes a support request or a person who handles the support request varies according to the business situation at that time, the support requester terminal device 3a and the supporter terminal device 3c may be terminal devices having common functions. However, hereinafter, for convenience of explanation, these will be referred to separately.

[0014] Referring to FIG. 1, the outline of the operation of System 1 will be described. First, the support requester terminal device 3a receives an input of a support request from a member and transmits the support request to the information processing device 2 (S1). Next, the information processing device 2 determines a member who satisfies a predetermined condition (hereinafter referred to as the "proposal condition") corresponding to the support request among a plurality of members, and transmits proposal information including information about the member who satisfies the proposal condition to the leader terminal device 3b (S2). Next, the leader terminal device 3b receives an input of approval or disapproval for each of a plurality of members including the member who satisfies the proposal condition from the leader, and transmits approval information based on the input to the information processing device 2 (S3). The information processing device 2 transmits a support instruction to the supporter terminal device 3c of at least some of the plurality of members based on the received approval information (S4).

[0015] In System 1, a leader who grasps the work situations of multiple members mediates support requests. As a result, the concentration of work on a specific member is suppressed, and support instructions considering the overall situation of the organization are issued. Also, according to System 1, the leader can identify members who meet the proposed conditions for responding to support requests by referring to the proposed information. Thereby, the leader can more easily select the destination for sending support instructions. Furthermore, according to System 1, since the leader mediates support requests, the leader can easily grasp the help situation among members.

[0016] <2. Configuration> With reference to FIGS. 2-4, an example of the configuration of System 1 will be described.

[0017] FIG. 2 is a diagram showing the overall configuration of System 1. System 1 includes an information processing apparatus 2, a support requester terminal apparatus 3a, a leader terminal apparatus 3b, a supporter terminal apparatus 3c, and a communication network 4. Hereinafter, when the support requester terminal apparatus 3a, the leader terminal apparatus 3b, and the supporter terminal apparatus 3c are not particularly distinguished, they are collectively referred to as the terminal apparatus 3. The information processing apparatus 2 and the terminal apparatus 3 are configured to be able to communicate with each other via the communication network 4.

[0018] [Information Processing Apparatus 2] FIG. 3 is a diagram showing an example of the configuration of the information processing apparatus 2. In one embodiment, the information processing apparatus 2 is a web server apparatus that receives an HTTP request from the terminal apparatus 3 and transmits an HTTP response in response thereto.

[0019] The information processing apparatus 2 includes a control unit 10, a storage unit 12, a network interface unit 14, and a bus 16. The control unit 10, the storage unit 12, and the network interface unit 14 are electrically connected via the bus 16.

[0020] (Storage Unit 12) The storage unit 12 stores various programs executed by the control unit 10. The storage unit 12 also stores the member information DB 120. The member information DB 120 stores member information. The member information includes information in which at least one of the work status and capabilities of one or more members is associated with the identification information of each member.

[0021] The work status of a member includes, for example, the content and urgency of the work the member is performing, the location where the member is, and the work load of the member (e.g., the number of consecutive working days and monthly overtime hours, etc.).

[0022] The capabilities of a member include, for example, the number of years of experience of the member, the content of the work (experienced work) the member has experienced, the knowledge and qualifications the member has, the personality and suitability of the member, and the evaluations from other members, etc. The experienced work may be managed in association with the identification information of the target patient, and by referring to this information, it becomes possible to grasp the medical staff who has been in charge of a specific patient in the past.

[0023] (Control unit 10) The control unit 10 functions as an acquisition unit 100, a determination unit 102, an output unit 104, and an update unit 106 by executing various programs stored in the storage unit 12.

[0024] - Acquisition unit 100 - The acquisition unit 100 acquires various information. In one embodiment, the acquisition unit 100 includes a support request acquisition unit 100a, an approval information acquisition unit 100b, an evaluation acquisition unit 100c, and a location information acquisition unit 100d.

[0025] The support request acquisition unit 100a acquires support requests related to operations. The support request includes, for example, at least part of information regarding the content and urgency of the operation requiring support, the location where support is required, the capabilities required of the members who will handle the support request, the number of members desired to head towards the support, the identification information of the patient targeted for support, and the like. In one embodiment, the support request acquisition unit 100a acquires the support request input by the member into the support requester terminal device 3a. Also, in one embodiment, the support request acquisition unit 100a acquires the support request input by the leader into the leader terminal device 3b.

[0026] The approval information acquisition unit 100b acquires approval information regarding the approval or denial by the leader of at least part of one or more members, which was input into the leader terminal device 3b based on the proposal information. The leader's approval of at least part of one or more members can also be said to be the leader's selection of at least part of one or more members. Also, the leader's denial of at least part of one or more members can also be said to be the leader's approval of at least part of the other one or more members. In one embodiment, the approval information includes information associated with whether or not each of the one or more members has been approved (or selected) by the leader as a person to handle the support request.

[0027] The evaluation acquisition unit 100c acquires evaluations regarding the members who handled the support request. In one embodiment, the evaluation regarding the members who handled the support request indicates the quality of the handling performed by the member for the support request. The evaluation regarding the members who handled the support request may be expressed, for example, by numbers (scores, percentages, etc.), grades (good, average, bad), figures (〇, △, ×, etc.), text comments, and combinations thereof.

[0028] In one embodiment, the evaluation acquisition unit 100c acquires the member evaluation input to the supporter terminal device 3a as an evaluation regarding the member who responded to the support request. The member evaluation can also be said to be an evaluation by the member who made the support request of the member who responded to the support request. In one embodiment, the evaluation acquisition unit 100c acquires the member evaluation based on at least the fact that the support instruction output unit 104b described later outputs a support instruction to the supporter terminal device 3c. That is, the evaluation acquisition unit 100 acquires the member evaluation at least after the support instruction is notified to the supporter. In one embodiment, the evaluation acquisition unit 100c acquires the member evaluation regarding the member based on the completion of the response to the support request by the member. That is, the evaluation acquisition unit 100 acquires the member evaluation at least after the response to the support request is completed.

[0029] Also, in one embodiment, the evaluation acquisition unit 100c acquires the leader evaluation input to the leader terminal device 3b as an evaluation regarding the member who responded to the support request. The leader evaluation can also be said to be an evaluation by the leader of the member who responded to the support request. In one embodiment, the evaluation acquisition unit 100c acquires the leader evaluation based on at least the fact that the evaluation output unit 104c described later outputs the member evaluation to the leader terminal device 3b. That is, the leader may input the leader evaluation to the leader terminal device 3b after referring to the member evaluation.

[0030] The position information acquisition unit 100d acquires position information regarding the position of the terminal device 3. The position information acquisition unit 100d may acquire coordinates composed of the longitude and latitude of the terminal device 3 as position information, or may acquire the section to which the terminal device 3 belongs as position information in a predetermined area composed of a plurality of sections.

[0031] In the present disclosure, "acquiring information" includes making the information in a state processable by the control unit 10. Acquiring information may be any of receiving the information from another device, reading the information from the storage unit 12, or obtaining the information as a result of processing other information by the control unit 10.

[0032] ―Decision-making unit 102― The decision-making unit 102 determines members who satisfy the proposal conditions corresponding to the support requests acquired by the support request acquisition unit 100a. In one embodiment, the decision-making unit 102 determines members who satisfy the proposal conditions based on member information in which at least one of the work status and ability of each of one or more members is associated.

[0033] The proposal conditions are generated by the decision-making unit 102 based on the support requests. The proposal conditions are, for example, conditions for members who can efficiently handle the support requests, conditions regarding the abilities essential for handling the support requests, conditions regarding the member's history or years of experience, conditions regarding the member's location, conditions regarding leader evaluations, the relationship with the patient to be supported (e.g., whether or not the member has treated the patient), etc. In one embodiment, at least a part of one or more conditions included in the proposal conditions is determined based on the support requests.

[0034] In the present disclosure, "determining members" includes selecting at least some members from one or more members.

[0035] ―Output unit 104― The output unit 104 outputs various information to other devices. In one embodiment, the output unit 104 includes a proposal information output unit 104a, a support instruction output unit 104b, and an evaluation output unit 104c.

[0036] The proposal information output unit 104a outputs proposal information including information about members who meet the proposal conditions to the leader terminal device 3b. For example, the identification information of the leader terminal device 3b is stored in the storage unit 12 in advance, and the proposal information output unit 104a outputs the proposal information to the leader terminal device 3b based on the identification information of the leader terminal device 3b. In one embodiment, the proposal information includes information for distinguishable display of members who meet the proposal conditions and members who do not meet the proposal conditions among one or more members.

[0037] The support instruction output unit 104b outputs a support instruction for dealing with the support request to the supporter terminal device 3c based on the approval information acquired by the approval information acquisition unit 100b. In one embodiment, the support instruction output unit 104b outputs a support instruction to the supporter terminal device 3c of the member approved by the leader as the person to deal with the support request among one or more members. For example, the identification information of the supporter terminal device 3c is stored in the storage unit 12 in advance, and the support instruction output unit 104b outputs the support instruction to the supporter terminal device 3c based on the identification information.

[0038] The evaluation output unit 104c outputs an evaluation of the member to the leader terminal device 3b.

[0039] In one embodiment, the evaluation output unit 104c outputs a member evaluation to the leader terminal device 3b as an evaluation of the member. That is, the evaluation output unit 104c may notify the leader of how the member who dealt with the support request was evaluated by the member who made the support request.

[0040] In one embodiment, the evaluation output unit 104c outputs a leader evaluation to the leader terminal device 3b as an evaluation of the member. That is, the evaluation output unit 104c may notify the leader himself / herself of how the leader evaluated the member who dealt with the support request in the past.

[0041] In the present disclosure, "outputting information" includes transmitting the information to another device via the communication network 4.

[0042] - Update Unit 106 - The update unit 106 updates the member information stored in the member information DB 120 based on the evaluation of the members.

[0043] In one embodiment, the update unit 106 updates the member information stored in the member information DB 120 based on the member evaluation. For example, when the member evaluation includes comments on the members who have dealt with the support requests, the update unit 106 updates the member information so that the comments are associated with the identification information of the members who have dealt with the support requests. Note that the content of the support request may be further associated with the comments.

[0044] In one embodiment, the update unit 106 updates the member information DB 120 based on the leader evaluation. For example, when the leader evaluation includes scores related to the members who have dealt with the support requests, the update unit 106 updates the scores associated with the identification information of the members who have dealt with the support requests based on the scores included in the leader evaluation.

[0045] In the present disclosure, "updating the information stored in the database" includes changing or deleting at least a part of the information, and adding new information to the database.

[0046] (Network Interface Unit 14) The network interface unit 14 realizes communication with other devices via the communication network 4.

[0047] [Terminal Device 3] The terminal device 3 is a device used by members and leaders. The terminal device 3 is, for example, a device such as a personal computer, a smartphone, and a tablet terminal. The terminal device 3 is provided with an input device (for example, a keyboard, a mouse, a button, a touch panel, a camera, a microphone, etc.) and can receive input of various information through the input device. Further, the terminal device 3 is provided with an output device (for example, a display, a speaker, etc.) and can output various information through the output device. In one embodiment, the terminal device 3 has a function of outputting the position information of its own device to the information processing device 2.

[0048] FIG. 4 is a diagram showing an example of the configuration of the terminal device 3. In one embodiment, the terminal device 3 is a device that executes a web application, transmits an HTTP request to the information processing device 2, and receives an HTTP response corresponding thereto.

[0049] (Support requester terminal device 3a) The support requester terminal device 3a is a device used by a member who makes a support request. By using the support requester terminal device 3a, a member can make a support request to other members. Further, by using the support requester terminal device 3a, a member can evaluate other members who have responded to the support request.

[0050] The support requester terminal device 3a includes a control unit 20, a storage unit 22, a network interface unit 24, and a bus 26. The control unit 20, the storage unit 22, and the network interface unit 24 are electrically connected via the bus 26. The support requester terminal device 3a communicates with other devices via the communication network 4 by the network interface unit 24.

[0051] The control unit 20 functions as an input reception unit 200 and an output unit 202 by executing various programs stored in the storage unit 22.

[0052] ―Input reception unit 200― The input reception unit 200 receives inputs of various operations by the member(s) who made (or have made) a support request. The input reception unit 200 includes a support request input reception unit 200a and a member evaluation input reception unit 200b. The support request input reception unit 200a receives the input of a support request by the member who makes the support request. The member evaluation input reception unit 200b receives the input of a member evaluation regarding the member who dealt with the support request by the member who made the support request.

[0053] ―Output unit 202― The output unit 202 outputs various information to the information processing device 2 according to the various operations received by the input reception unit 200. The output unit 202 includes a support request output unit 202a and a member evaluation output unit 202b. The support request output unit 202a outputs the support request to the information processing device 2 based on the fact that the support request input reception unit 200a has received the input of the support request. The member evaluation output unit 202b outputs the member evaluation to the information processing device 2 based on the fact that the member evaluation input reception unit 200b has received the input of the member evaluation.

[0054] (Leader terminal device 3b) The leader terminal device 3b is a device used by the leader. By using the leader terminal device 3b, the leader can view the proposed information indicating the members suitable for the support request. Also, by using the leader terminal device 3b, the leader can approve the member who deals with the support request based on the proposed information. Further, by using the leader terminal device 3b, the leader can view the evaluation of the member's past handling performance and evaluate the member who dealt with the new support request.

[0055] The leader terminal device 3b includes a control unit 30, a storage unit 32, a network interface unit 34, and a bus 36. The control unit 30, the storage unit 32, and the network interface unit 34 are electrically connected via the bus 36. The leader terminal device 3b communicates with other devices via the communication network 4 by means of the network interface unit 34.

[0056] By executing various programs stored in the storage unit 32, the control unit 30 functions as an acquisition unit 300, a display unit 302, an input reception unit 304, and an output unit 306.

[0057] - Acquisition unit 300 - The acquisition unit 300 acquires various information output by the output unit 104 of the information processing device 2. In one embodiment, the acquisition unit 300 includes a proposal information acquisition unit 300a and an evaluation acquisition unit 300c. The proposal information acquisition unit 300a acquires the proposal information output by the proposal information output unit 104a of the information processing device 2. The evaluation acquisition unit 300c acquires the member evaluation and the leader evaluation output by the evaluation output unit 104c of the information processing device 2.

[0058] - Display unit 302 - The display unit 302 displays various information acquired by the acquisition unit 300 on a display device. The display unit 302 includes a proposal information display unit 302a and an evaluation display unit 302c. The proposal information display unit 302a displays the proposal information acquired by the proposal information acquisition unit 300a. The evaluation display unit 302c displays the leader evaluation and the member evaluation acquired by the evaluation acquisition unit 300c.

[0059] - Input reception unit 304 - The input reception unit 304 includes an approval input reception unit 304b and a leader evaluation input reception unit 304c. The approval input reception unit 304b receives the input of the approval or denial operation by the leader for each of a plurality of members including the members who meet the proposal conditions. The leader evaluation input reception unit 304c receives the input of the leader evaluation regarding the members who have responded to the support request.

[0060] - Output Unit 306 - The output unit 306 outputs various information to the information processing apparatus 2 in response to various operations received by the input reception unit 304. The output unit 306 includes an approval information output unit 306b and a leader evaluation output unit 306c. The approval information output unit 306b outputs approval information corresponding to the operation to the information processing apparatus 2 based on the fact that the approval input reception unit 304b has received an input of an approval or denial operation by the leader. The leader evaluation output unit 306c outputs the leader evaluation to the information processing apparatus 2 based on the fact that the leader evaluation input reception unit 304c has received an input of the leader evaluation.

[0061] (Supporter Terminal Device 3c) The supporter terminal device 3c is a device used by a member who responds to a support request. By using the supporter terminal device 3c, a member can view a support instruction.

[0062] The supporter terminal device 3c includes a control unit 40, a storage unit 42, a network interface unit 44, and a bus 46. The control unit 40, the storage unit 42, and the network interface unit 44 are electrically connected via the bus 46. The supporter terminal device 3c communicates with other devices via the communication network 4 by means of the network interface unit 44.

[0063] The control unit 40 functions as a support instruction acquisition unit 400 and a support instruction display unit 402 by executing various programs stored in the storage unit 42. The support instruction acquisition unit 400 acquires the support instruction output by the support instruction output unit 104b of the information processing apparatus 2. The support instruction display unit 402 displays the support instruction acquired by the support instruction acquisition unit 400.

[0064] <3. Operations> With reference to FIGS. 5 - 15, an example of the operation of the system 1 and an example of the display screen of the terminal device 3 will be described. Hereinafter, the description will be made on the premise that a member m0 who makes a support request uses the supporter requestor terminal device 3a, and members m1 - m6 who can respond to the support request use the supporter terminal device 3c.

[0065] [Input of Support Request - Handling of Support Request] FIG. 5 is a sequence diagram showing an example of the operation of system 1 from when member m0 makes a support request until at least some of members m1 - m6 respond to the support request.

[0066] First, the support requester terminal device 3a receives an input of a support request from member m0 (S100). Next, the support requester terminal device 3a outputs the input support request to the information processing device 2 (S102). In response to this, the information processing device 2 determines members among m1 - m6 who satisfy the proposed conditions corresponding to the support request (S104). The processing in S104 will be specifically described with reference to FIGS. 6 - 8.

[0067] FIG. 6 is a diagram showing an example of the positions of members m0 - m6 in a predetermined area. Specifically, in area A of the predetermined area, member m3 is present. In area B, members m1, m4, and m5 are present. In area C, members m2 and m6 are present. In area D, member m0 who makes the support request is present. That is, area D becomes the position for handling the support request. In this example, area D where member m0 who makes the support request is present is described as the position for handling the support request, but the position where the member who makes the support request is present is not limited to being the position for handling the support request, and the handling position may be set to any position by the member who makes the support request.

[0068] FIG. 7 is a table showing an example of the member information stored in the member information DB120. In the table shown in FIG. 7, values corresponding to items such as "Years of Experience", "Experience in Business", "Current Location", "Evaluation Score (Average)", "Comments on Member Evaluation", and "Comments on Leader Evaluation" are associated with the identification information of the members.

[0069] Specifically, for member m1, the values of "10 years", "Business w1, Business w2, Business w3, Business w4, Business w5", "Division B", "75 points", "Exemplary" and "Expected for nurturing underperformers" are associated with each item.

[0070] For member m2, the values of "8 years", "Business w1, Business w2, Business w3", "Division C", "70 points", "Quick but messy" and "-" are associated with each item. Here, "-" indicates a blank.

[0071] For member m3, the values of "6 years", "Business w3, Business w4, Business w5", "Division A", "80 points", "Good support" and "-" are associated with each item.

[0072] For member m4, the values of "7 years", "Business w2, Business w4, Business w5", "Division B", "65 points", "Difficult to respond" and "-" are associated with each item.

[0073] For member m5, the values of "1 year", "Business w1, Business w2", "Division B", "80 points", "Motivated" and "Making steady progress" are associated with each item.

[0074] For member m6, the values of "2 years", "Business w4, Business w5", "Division C", "70 points", "Careful" and "-" are associated with each item.

[0075] Note that among the tables shown in Figure 7, the values associated with the items of "Evaluation score (average)", "Comment on member evaluation" and "Comment on leader evaluation" are set based on the member evaluation and leader evaluation regarding the support requests handled by members m1 - m6 in the past.

[0076] FIG. 8 is a diagram showing an example of a support request and proposed conditions corresponding to the support request. In the support request shown in FIG. 8(A1), values of "business content", "response location", "urgency", "evaluation score", and "number of people", namely, "business w4", "section D", "high", "not applicable", and "3 people", are respectively associated with each of the items. In the example shown in FIG. 8, although the support request and the proposed conditions are different, for example, in the item of location, they may be the same. That is, the support request itself may be used as the proposed conditions. Also, the support request and the proposed conditions are not limited to the items and contents of FIG. 8. For example, the support request and the proposed conditions may include identification information of the patient to be treated. In this case, by configuring the member information DB120 to include the identification information of the patients treated in the past, it becomes possible to include in the proposed information the members who treated the same patient in the past.

[0077] FIG. 8(A2) is an example of proposed conditions corresponding to the support request shown in FIG. 8(A1). In the proposed conditions shown in FIG. 8(A2), values of "business experience", "current location", and "evaluation score", namely, "business w4: required", "section D, section B, section C", and "not applicable", are respectively associated with each of the items. Note that the value of "current location" is determined based on the values of "response location" and "urgency" of the support request. Specifically, according to the support request shown in FIG. 8(A1), since the "response location" is "section D" and the "urgency" is "high", it is desirable that the members in "section D" or the sections adjacent to "section D" (that is, "section B" and "section C") handle the support request. Therefore, in the proposed conditions shown in FIG. 8(A2), the value of "current location" is determined to be "section D, section B, section C".

[0078] Members m2 and m5 have no experience in "business w4". Also, member m3 is in "section A". Therefore, when the information processing apparatus 2 acquires the support request shown in FIG. 8(A1), among members m1 - m6, it determines members m1, m4, and m6 as the members who satisfy the proposed conditions.

[0079] In the support request shown in FIG. 8(B1), values of "Business w3", "Location to address", "Urgency", "Evaluation score", and "Number of people", i.e., "Business w3", "Section D", "Low", "75 points or more", and "3 people", are associated with the respective items of "Business content", "Location to address", "Urgency", "Evaluation score", and "Number of people".

[0080] FIG. 8(B2) is an example of proposed conditions corresponding to the support request shown in FIG. 8(B1). In the proposed conditions shown in FIG. 8(B2), values of "Business experience", "Current location", and "Evaluation score", i.e., "Business w_{3}: Required", "Irrespective", and "75 points or more", are associated with the respective items of "Business experience", "Current location", and "Evaluation score". According to the support request shown in FIG. 8(B1), although the "Location to address" is "Section D", since the "Urgency" is "Low", the support request can be addressed by members in any section. Therefore, in the proposed conditions shown in FIG. 8(B2), the value of "Current location" is determined to be "Irrespective".

[0081] Members m4 - m6 have no experience in "Business w3". Also, the "Average evaluation score" of member m2 is "70 points" (i.e., less than 75 points). Therefore, when the information processing apparatus 2 acquires the support request shown in FIG. 8(B1), among members m1 - m6, the information processing apparatus 2 determines members m1 and m3 as members who satisfy the proposed conditions.

[0082] In the following description, it is assumed that the information processing apparatus 2 has acquired the support request shown in FIG. 8(A1). That is, in S104, the information processing apparatus 2 determines members m1, m4, and m6 as members who satisfy the proposed conditions.

[0083] Returning to FIG. 5, the information processing apparatus 2 outputs the proposed information to the leader terminal device 3b (S106). In this example, the proposed information includes information for discriminatively displaying members who satisfy the proposed conditions and members who do not satisfy the proposed conditions. Also, in this example, the proposed information further includes member information.

[0084] In response, the leader terminal device 3b displays the proposed information and accepts an input from the leader regarding whether to approve each of the members m1 - m6 (S108).

[0085] FIG. 9 is a diagram showing an example of the display screen of the leader terminal device 3b in S108. In the example of the display screen of FIG. 9, a message d100, an icon display area d101, an experience year display area d102, an evaluation score display area d104, a comment display area d106, a reason display area d108, an approval button display area d110, and a decision button d112 are displayed.

[0086] The message d100 is an instruction to the leader. In this example, it is displayed as "Please select three members to approve."

[0087] The icon display area d101 is an area where the icons of the members m1 - m6 are displayed. Note that the object to be displayed is not limited to icons, and information that can identify the members, such as names, may also be used. Among the icons of the members m1 - m6, the icons of the members m1, m4, and m6 are displayed in the column of "Members meeting the proposal conditions." On the other hand, the icons of the members m2, m3, and m5 are displayed in the column of "Other members." Thereby, the leader can easily determine who meets the proposal conditions (that is, who can efficiently handle the support request).

[0088] The years of experience display area d102 is an area where the years of experience of members m1 - m6 are displayed (refer to the column of "Years of Experience" in Figure 7). In this example, it is described as if specific years are displayed, but the information to be displayed is not limited to specific years and may be information that roughly indicates the experience of members such as "Newcomer", "Veteran", etc. The evaluation score display area d104 is an area where the scores of members m1 - m6 are displayed (refer to the column of "Evaluation Score (Average)" in Figure 7). In this example, it is described as if specific scores are displayed, but the information to be displayed is not limited to specific scores and may be information that roughly indicates the evaluation of members such as "High", "Medium", "Low", etc. The comment display area d106 is an area where comments on member evaluations and leader evaluations for members m1 - m6 among the member information stored in the member information DB120 are displayed (refer to the columns of "Comments on Member Evaluation" and "Comments on Leader Evaluation" in Figure 7).

[0089] The reason display area d108 is an area where the reasons why the members displayed in the column of "Other Members" did not meet the proposal conditions are displayed. As described above, members m2 and m5 do not have experience in "Business w4". Therefore, the text "No work experience" is associated and displayed for members m2 and m5. Also, member m3 is not in the section adjacent to the section "Compartment D" which is the location to be addressed. Therefore, the text "The distance is far" is associated and displayed for member m3.

[0090] The approval button display area d110 is an area where a button is displayed that allows the leader to approve a member as a person to handle the support request by pressing it. In this example, members m4 and m6 who meet the proposal conditions and member m3 who does not meet the proposal conditions have been approved by the leader. In this way, the leader can select the person to handle the support request in an overview manner without necessarily being restricted by the content of the support request.

[0091] The decision button d112 is a button that can determine approval. In this example, it is assumed that the leader presses the decision button d112 with members m4, m6, and m3 approved.

[0092] Returning to FIG. 5, in response to the leader pressing the decision button d112, the leader terminal device 3b transmits approval information to the information processing device 2 (S112). Based on the acquired approval information, the information processing device 2 outputs a support instruction to the supporter terminal devices 3c of members m4, m6, and m3 (S114). In response, the supporter terminal device 3c displays the support instruction (S116).

[0093] FIG. 10 is a diagram showing an example of the display screen of the supporter terminal device 3c in S116. In the example of the display screen in FIG. 10, a message d200 and a support instruction table d202 are displayed. The message d200 shows "Support instruction received". In the support instruction table d202, the support instructions determined in response to the support request are displayed. Specifically, in the support instruction table d202, values "member m0", "section D", "work w3", and "high" are associated with the items "requestor", "handling location", "work content", and "urgency", respectively. Note that the supporter terminal device 3c may be a terminal without a screen (for example, a beacon), and in that case, the content of the support instruction may be notified by voice or the like.

[0094] Members m4, m6, and m3 who visually recognized the display content of the supporter terminal device 3c go to "section D" and respond to the support request regarding member m0's "work w3" (S118).

[0095] [Response to Support Request - Evaluation of Members] FIG. 11 is a sequence diagram showing an example of the operation of the system 1 from when members m4, m6, and m3 respond to the support request until each of member m0 who made the support request and the leader performs an evaluation.

[0096] After member m4, member m6, and member m3, who were approved by the leader, responded to the support request from member m0, the support requester terminal device 3a accepts the input of member evaluations for each of member m4, member m6, and member m3 (S200).

[0097] FIG. 12 is a diagram showing an example of the display screen of the support requester terminal device 3a in S200. In the example of the display screen of FIG. 12, a message d300, an icon display area d301, a years of experience display area d302, a member evaluation input area d304, and a decision button d306 are displayed.

[0098] The message d300 is an instruction for the member who made the support request. In this example, it is displayed as "Please enter a member evaluation."

[0099] The icon display area d301 is an area where the icons of the members who responded to the support request are displayed. In this example, the icons of member m4, member m6, and member m3 are displayed.

[0100] The member evaluation input area d304 is an area where member evaluations from the member who made the support request for the members who responded to the support request are input. In this example, comments such as "Courteous today," "Carelessness can be seen," and "A sense of stability" are entered in association with each of member m4, member m6, and member m3. Note that the comments entered here are an example of member evaluations.

[0101] The decision button d306 is a button that can determine the member evaluation. In this example, it is assumed that the member m0 who made the support request presses the decision button d306 in the state where the input is made as shown in the member evaluation input area d304.

[0102] Returning to FIG. 11, in response to the pressing of the decision button d306 by the member m0, the support requester terminal device 3a outputs a member evaluation to the information processing device 2 (S202). The information processing device 2 updates the member information in the member information DB120 based on this member evaluation (S203).

[0103] FIG. 13 is a table showing an example of member information immediately after S203. Compared with the member information shown in FIG. 7, the values associated with the item of "Comment on Member Evaluation" for members m4, m6, and m3 have been changed. Specifically, a comment "There is a sense of stability" has been added to the value associated with the item of "Comment on Member Evaluation" for member m3. Also, a comment "Was polite today" has been added to the value associated with the item of "Comment on Member Evaluation" for member m4. Further, a comment "Carelessness can be seen" has been added to the value associated with the item of "Comment on Member Evaluation" for member m6. These added comments correspond to the member evaluations input by member m0 in S200 (see FIG. 12).

[0104] Next, the information processing device 2 outputs the member evaluation to the leader terminal device 3b (S204). The leader terminal device 3b displays the member evaluation and accepts the input of the leader evaluation (S206).

[0105] FIG. 14 is a diagram showing an example of the display screen of the leader terminal device 3b in S206. In the example of the display screen of FIG. 14, a message d400, an icon display area d401, an experience years display area d402, a member evaluation display area d404, a leader evaluation input area d405, and a decision button d410 are displayed. Among these, since the icon display area d401 is the same as the icon display area d301 described with reference to FIG. 12, the description will be omitted below.

[0106] The message d400 is an instruction to the leader. In this example, it is displayed as "Please input a leader evaluation."

[0107] The member evaluation display area d404 is an area where the member evaluation input in S200 is displayed. In this example, comments such as "Courteous today", "Carelessness is visible", and "There is a sense of stability" are displayed in association with each of the members m4, m6, and m3.

[0108] The leader evaluation input area d405 is an area where the leader evaluation by the leader for the member who has dealt with the support request is input. In the leader evaluation input area d405, a score input area d406 and a comment input area d408 are displayed.

[0109] The score input area d406 is an area where the score corresponding to the quality of the response for the member who has dealt with the support request is input. In this example, scores such as "80 points", "70 points", and "85 points" are input in association with each of the members m4, m6, and m3. Note that the scores input here are an example of the leader evaluation.

[0110] The comment input area d408 is an area where the leader's comment for the member who has dealt with the support request is input. In this example, comments such as "This pace", "Pay attention to the sense of crisis", and "Expect leadership" are input in association with each of the members m4, m6, and m3. Note that the comments input here are an example of the leader evaluation.

[0111] The decision button d410 is a button that can determine the leader evaluation. In this example, it is assumed that the leader presses the decision button d410 with the input state shown in the leader evaluation input area d405.

[0112] Returning to FIG. 11, the leader terminal device 3b outputs the leader evaluation to the information processing device 2 in response to the pressing of the decision button d410 by the leader (S210). The information processing device 2 updates the member information in the member information DB120 based on this leader evaluation (S212).

[0113] Figure 15 is a table showing an example of member information immediately after S212. Compared with the member information shown in Figure 13, the values associated with the items of "Evaluation Score (Average)" and "Comment of Leader Evaluation" for member m4, member m6, and member m3 have been changed. Specifically, the value associated with the item of "Evaluation Score (Average)" for member m3 has increased from "80 points" to "82 points", and the comment "Expected in leadership" has been added to the value associated with the item of "Comment of Leader Evaluation". Also, the value associated with the item of "Evaluation Score (Average)" for member m4 has increased from "65 points" to "70 points", and the comment "Keep this up" has been added to the value associated with the item of "Comment of Leader Evaluation". Also, the value associated with the item of "Evaluation Score (Average)" for member m6 has remained unchanged at "70 points", but the comment "Pay attention to the sense of crisis" has been added to the value associated with the item of "Comment of Leader Evaluation". These changed values correspond to the leader evaluation input by the leader at S206 (see Figure 14).

[0114] As described with reference to FIGS. 7 and 9, the member information stored in the member information DB120 is output to the leader terminal device 3b as proposal information. Therefore, the member evaluation input by member m0 at S200 and the leader evaluation input by the leader at S206 are output as proposal information to the leader terminal device 3b when the information processing device 2 next acquires a support request.

[0115] <4. Effect> As described above, the information processing apparatus 2 according to one aspect of the present disclosure includes a support request acquisition unit 100a that acquires a support request related to work, and for each of one or more members, based on member information in which at least one of the work status and ability of the member is associated, a determination unit 102 that determines a member who satisfies the proposal conditions corresponding to the support request, a proposal information output unit 104a that outputs proposal information including information about a member who satisfies the proposal conditions to the leader terminal device 3b, an approval information acquisition unit 100b that acquires approval information regarding approval or disapproval by the leader for at least a part of one or more members input to the leader terminal device 3b based on the proposal information, and a support instruction output unit 104b that outputs a support instruction for handling the support request to a supporter terminal device 3c possessed by a member who handles the support request based on the approval information.

[0116] As described above, according to the information processing apparatus 2, since a leader is always involved when a support request is made, the leader can easily grasp the help situation among the members. More specifically, the leader can confirm the overall situation of the support requests, the medical staff who satisfy the proposal conditions for each request, and the past experiences and evaluations of the medical staff, so that the approval judgment can be enhanced, and as a result, the work can be made more efficient. Also, in the prior art, due to only selecting nurses who match the search conditions for nurses, work bias occurs, and the optimal selection of cooperation partners considering providing opportunities for experience to medical staff who are difficult to be selected cannot be achieved. On the other hand, according to the information processing apparatus 2, by the distribution of the leader who has confirmed the proposal information, it is possible to suppress the concentration of work on a specific member, and a support instruction considering the overall situation of the organization can be issued. As a result, the work is made more efficient.

[0117] In one embodiment, the support request acquisition unit 100a acquires a support request input to a support requester terminal device 3a possessed by a member who has made the support request, and the information processing apparatus 2 further includes an evaluation acquisition unit 100c that acquires a member evaluation regarding a member who has handled the support request input to the support requester terminal device 3a.

[0118] The member evaluation corresponds to the quality of the response to the support request. Also, since the member evaluation is input by the member who made the support request, the on-site situation is accurately reflected. According to the above configuration, the information processing apparatus 2 can acquire such a member evaluation.

[0119] In one embodiment, the information processing apparatus 2 further includes an evaluation output unit 104c that outputs the member evaluation to the leader terminal device 3b.

[0120] When the leader selects a member to handle the support request, the on-site opinions on the member may be important. According to this configuration, the leader can select a member to handle the support request after checking the member evaluation. As a result, the leader can have a more appropriate member execute the response to the support request, thus further improving the efficiency of the work.

[0121] In one embodiment, the evaluation acquisition unit 100c further acquires a leader evaluation regarding the member who handled the support request, which was input to the leader terminal device 3b. Also, in one embodiment, the information processing apparatus 2 further includes an update unit 106 that updates the member information based on the leader evaluation.

[0122] Since the leader evaluation is input by the leader, it includes an objective and overall situation overview opinion. According to this configuration, the information processing apparatus 2 acquires such a leader evaluation and reflects it in the member information (i.e., the information used when determining whether a member meets the proposed conditions). As a result, when the information processing apparatus 2 acquires the next support request, it can determine a more appropriate member as the person to handle the support.

[0123] In one embodiment, the support request acquisition unit 100a may further acquire other support requests, and the evaluation output unit 104c outputs the leader evaluation to the leader terminal device 3b based on the acquisition of the other support requests.

[0124] According to this configuration, the leader can grasp how a member has dealt with a certain support request when the next support request is obtained. As a result, the leader can cause a more appropriate member to execute the handling of the support request.

[0125] In one embodiment, the leader evaluation includes scores related to the handling of the support request by the member who has handled the support request.

[0126] According to this configuration, the leader can quantitatively evaluate the members.

[0127] In one embodiment, the proposal information may include information for discriminatively displaying, among one or more members, the members who meet the proposal conditions and the members who do not meet the proposal conditions.

[0128] According to this configuration, the leader can select a member who will handle the support request after grasping the members who meet the proposal conditions and the members who do not meet the proposal conditions. Thereby, the leader can cause a more appropriate member to execute the handling of the support request.

[0129] Note that the above-described effects are merely examples and do not limit the scope of application of the present disclosure.

[0130] <5. Hardware Configuration> With reference to FIG. 16, an example of a hardware configuration when each device included in the system 1 is realized by a computer 70 will be described. Note that the functions of each device can also be realized by dividing them among a plurality of devices.

[0131] As shown in FIG. 16, the computer 70 includes a processor 700, a storage device 702, an input I / F 704, a data I / F 706, a communication I / F 708, and a display device 710.

[0132] The processor 700 controls various processes in the computer 70 by executing the programs stored in the storage device 702. For example, each functional unit included in the control unit 10 of the information processing apparatus 2 can be realized by the processor 700 executing the programs stored in the storage device 702. The same applies to each functional unit included in the control units 20 to 40 of the terminal device 3.

[0133] The storage device 702 is a storage medium such as a RAM (Random Access Memory), for example. The RAM temporarily stores the program code of the program executed by the processor 700 and the data required during the execution of the program.

[0134] The storage device 702 is also, for example, a non-volatile storage medium such as a hard disk drive (HDD) or a flash memory. The storage device 702 stores an operating system and various programs for realizing the above-described respective configurations. The storage medium storing the various programs may be a non-transitory computer readable medium. In addition, the storage device 702 can store a table for registering various information and a DB for managing the table. Such programs and data are referred to by the processor 700 by being loaded into the storage device 702 as necessary.

[0135] The input I / F 704 is a device for receiving an input from a user. Specific examples of the input I / F 704 include a camera, a button, a microphone, a keyboard, a mouse, a touch panel, various sensors, a wearable device, and the like. The input I / F 704 may be connected to the computer 70 via an interface such as USB (Universal Serial Bus), for example.

[0136] The data I / F 706 is a device for inputting data from outside the computer 70. Specific examples of the data I / F 706 include a drive device for reading data stored in various storage media. It is also conceivable that the data I / F 706 is provided outside the computer 70. In that case, the data I / F 706 is connected to the computer 70 via an interface such as USB.

[0137] The communication I / F 708 is a device for performing data communication via the communication network 4, either wired or wirelessly, with a device outside the computer 70. It is also conceivable that the communication I / F 708 is provided outside the computer 70. In that case, the communication I / F 708 is connected to the computer 70 via an interface such as USB.

[0138] The display device 710 is a device for displaying various information. Specific examples of the display device 710 include, for example, a liquid crystal display, an organic EL (Electro-Luminescence) display, a display of a wearable device, etc. The display device 710 may be provided outside the computer 70. In that case, the display device 710 is connected to the computer 70 via, for example, a display cable. Also, when a touch panel is adopted as the input I / F 704, the display device 710 can be configured integrally with the input I / F 704.

[0139] In addition, the components included in the various devices of the system 1 described in the above embodiment are assumed to be such that the processing defined is realized in cooperation with other hardware when the program stored in the storage device 702 is executed by the processor 700. In other words, these components are assumed as software or firmware as well as the corresponding hardware, and in both concepts, they are also described as "function", "means", "section", "processing circuit", "unit", or "module", etc., and can be read as such respectively.

[0140] <6. Modification Example> The matters described in the above embodiment can be appropriately changed within a non - contradictory range.

[0141] In the above embodiment, the system 1 was described as being used by one leader and a plurality of members who perform operations under the command of the leader, but it is not limited to this. Specifically, the system 1 may be used by a plurality of teams. In this case, a team may be composed of a small number (for example, 1 to 2 people) of leaders and a larger number (for example, 5 to 10 people, etc.) of members.

[0142] In the above embodiment, mainly an example where a member makes a support request was described, but it is not limited to this. The person making the support request may be the leader. For example, when the work of a certain member is stalled, the leader makes a support request to other members for support to that member.

[0143] In the above embodiment, the leader and the members were described as being medical workers, but it is not limited to this. The leader and the members may be, for example, workers working in a factory, office workers, service industry workers, etc.

[0144] <7. Embodiments of the Present Disclosure> The present disclosure includes, for example, the following embodiments. The correspondence with the above embodiments is shown in parentheses.

[0145] [Appendix 1] An information processing apparatus 2 according to an aspect of the present disclosure includes a support request acquisition unit 100a that acquires a support request related to work, and for each of one or more medical workers (members), at least one of the work status and ability of the medical worker (member) is associated with the medical worker information (member information). A determination unit 102 that determines a medical worker (member) who satisfies a predetermined condition (proposal condition) corresponding to the support request; a proposal information output unit 104a that outputs proposal information including information about a medical worker (member) who satisfies the predetermined condition (proposal condition) to a first terminal device (leader terminal device 3b); an approval information acquisition unit 100b that acquires approval information regarding approval or disapproval by a user (leader) of the first terminal device (leader terminal device 3b) for at least a part of one or more medical workers (members) input to the first terminal device (leader terminal device 3b) based on the proposal information; and a support instruction output unit 104b that outputs a support instruction for dealing with the support request to a second terminal device (supporter terminal device 3c) possessed by a medical worker (member) who deals with the support request based on the approval information.

[0146] [Appendix 2] In the information processing apparatus 2 described in Appendix 1, the support request acquisition unit 100a may acquire a support request input to a third terminal device (support requester terminal device 3a) possessed by a medical worker (member) who made the support request, and the information processing apparatus 2 may further include an evaluation acquisition unit 100c that acquires a first evaluation (member evaluation) regarding a user (member who dealt with the support request) of the second terminal device (supporter terminal device 3c) input to the third terminal device (support requester terminal device 3a).

[0147] [Appendix 3] The information processing apparatus 2 described in Appendix 2 may further include an evaluation output unit 104c that outputs the first evaluation (member evaluation) to the first terminal device (leader terminal device 3b).

[0148] [Appendix 4] In the information processing apparatus 2 described in Supplementary Note 3, the evaluation acquisition unit 100c may further acquire a second evaluation (leader evaluation) regarding the user (member who dealt with the support request) of the second terminal device (supporter terminal device 3c) input to the first terminal device (reader terminal device 3b).

[0149] [Supplementary Note 5] The information processing apparatus 2 described in Supplementary Note 4 may further include an update unit 106 that updates medical staff information (member information) based on the second evaluation (leader evaluation).

[0150] [Supplementary Note 6] In the information processing apparatus 2 described in Supplementary Note 5, the support request acquisition unit 100a may further acquire other support requests, and the evaluation output unit 104c may output the second evaluation (leader evaluation) to the first terminal device (reader terminal device 3b) based on the acquisition of other support requests.

[0151] [Supplementary Note 7] In the information processing apparatus 2 described in any one of Supplementary Notes 4 to 6, the second evaluation (leader evaluation) may include a score regarding the handling of the support request by the user (member who dealt with the support request) of the second terminal device (supporter terminal device 3c).

[0152] [Supplementary Note 8] In the information processing apparatus 2 described in any one of Supplementary Notes 1 to 7, the proposal information may include information for discriminatively displaying a first medical staff member (member) who satisfies a predetermined condition (proposal condition) and a second medical staff member (member) who does not satisfy the predetermined condition (proposal condition) among one or more medical staff members (members).

[0153] [Supplementary Note 9] An information processing method according to another aspect of the present disclosure causes a computer 70 to perform steps of: acquiring a support request related to a business; determining, for each of one or more medical workers (members), a medical worker (member) who satisfies a predetermined condition (proposal condition) corresponding to the support request based on medical worker information (member information) in which at least one of the business situation and ability of the medical worker (member) is associated; outputting proposal information including information about the medical worker (member) who satisfies the predetermined condition (proposal condition) to a first terminal device (leader terminal device 3b); acquiring approval information regarding approval or disapproval by a user (leader) of the first terminal device (leader terminal device 3b) for at least a part of the one or more medical workers (members) input to the first terminal device (leader terminal device 3b) based on the proposal information; and outputting a support instruction for dealing with the support request to a second terminal device (supporter terminal device 3c) possessed by the medical worker (member) who deals with the support request based on the approval information.

[0154] [Appendix 10] A system according to another aspect of the present disclosure is a system including a first terminal device (leader terminal device 3b), a second terminal device (supporter terminal device 3c), and an information processing device 2. The information processing device 2 includes a support request acquisition unit 100a that acquires a support request related to a business, and for each of one or more medical workers (members), based on medical worker information (member information) in which at least one of the business situation and ability of the medical worker (member) is associated, a determination unit 102 that determines a medical worker (member) who satisfies a predetermined condition (proposal condition) corresponding to the support request, a proposal information output unit 104a that outputs proposal information including information about a medical worker (member) who satisfies the predetermined condition (proposal condition) to the first terminal device (leader terminal device 3b), an approval information acquisition unit 100b that acquires approval information regarding approval or disapproval by a user (leader) of the first terminal device (leader terminal device 3b) for at least a part of one or more medical workers (members) input to the first terminal device (leader terminal device 3b) based on the proposal information, and a support instruction output unit 104b that outputs a support instruction for dealing with the support request to the second terminal device (supporter terminal device 3c) possessed by the medical worker (member) who deals with the support request based on the approval information.

Explanation of Signs

[0155] 1... System, 2... Information processing device, 3... Terminal device, 3a... Supporter requestor terminal device, 3b... Leader terminal device, 3c... Supporter terminal device, 4... Communication network, 10, 20, 30, 40... Control unit, 12, 22, 32, 42... Memory unit, 70... Computer, 100... Acquisition unit, 100a... Supporter request acquisition unit, 100b... Approval information acquisition unit, 100c... Evaluation acquisition unit, 100d... Location information acquisition unit, 102... Decision unit, 104... Output unit, 104a... Proposal information output unit, 104b... Support instruction output unit, 104c... Evaluation output unit, 106... Update unit, 200... Input reception unit, 200a... Supporter request input reception unit, 200b... Member evaluation input reception unit, 202... Output unit, 202a... Supporter request output unit, 202b... Member evaluation output unit, 300... Acquisition unit, 300a... Proposal information acquisition unit, 300c... Evaluation acquisition unit, 302... Display unit, 302a... Proposal information display unit, 302c... Evaluation display unit, 304... Input reception unit, 304b... Approval input reception unit, 304c... Leader evaluation input reception unit, 306... Output unit, 306b... Approval information output unit, 306c... Leader evaluation output unit

Claims

1. A support request acquisition unit that acquires a support request related to a business; A determination unit that determines a medical worker who satisfies a predetermined condition corresponding to the support request based on medical worker information in which at least one of the business status and ability of one or more medical workers is associated with each of the medical workers; A proposal information output unit that outputs proposal information including information about a medical worker who satisfies the predetermined condition to a first terminal device; An approval information acquisition unit that acquires approval information regarding approval or disapproval by a user of the first terminal device for at least a part of the one or more medical workers, which is input to the first terminal device based on the proposal information; A support instruction output unit that outputs a support instruction for handling the support request to a second terminal device possessed by a medical worker who handles the support request based on the approval information; An information processing apparatus comprising:

2. The support request acquisition unit acquires the support request input to a third terminal device possessed by the medical worker who made the support request, The information processing apparatus according to claim 1, further comprising an evaluation acquisition unit that acquires a first evaluation regarding a user of the second terminal device input to the third terminal device.

3. The information processing apparatus according to claim 2, further comprising an evaluation output unit that outputs the first evaluation to the first terminal device.

4. The information processing apparatus according to claim 3, wherein the evaluation acquisition unit further acquires a second evaluation regarding a user of the second terminal device input to the first terminal device.

5. The information processing apparatus according to claim 4, further comprising an update unit that updates the medical worker information based on the second evaluation.

6. The support request acquisition unit further acquires another support request, The information processing apparatus according to claim 5, wherein the evaluation output unit outputs the second evaluation to the first terminal device based on the acquisition of the other support request.

7. The information processing apparatus according to claim 4, wherein the second evaluation includes a score regarding handling of the support request by a user of the second terminal device.

8. The proposal information includes information for discriminatively displaying, among the one or more medical workers, a first medical worker who satisfies the predetermined condition and a second medical worker who does not satisfy the predetermined condition. The information processing apparatus according to any one of claims 1 to 7.

9. In a computer, A step of acquiring a support request related to a business; Determining, for each of one or more medical workers, a medical worker who meets a predetermined condition corresponding to the support request based on medical worker information associated with at least one of the business situation and ability of the medical worker; Outputting proposal information including information about the medical worker who meets the predetermined condition to a first terminal device; Obtaining approval information regarding approval or disapproval by the user of the first terminal device for at least some of the one or more medical workers, the approval information being input to the first terminal device based on the proposal information; Outputting a support instruction for handling the support request to a second terminal device possessed by the medical worker who handles the support request based on the approval information; An information processing method for causing the above to be executed.

10. A system including a first terminal device, a second terminal device, and an information processing device, wherein the information processing device includes a support request acquisition unit that acquires a support request regarding a business; a determination unit that determines, for each of one or more medical workers, a medical worker who meets a predetermined condition corresponding to the support request based on medical worker information associated with at least one of the business situation and ability of the medical worker; a proposal information output unit that outputs proposal information including information about the medical worker who meets the predetermined condition to the first terminal device; an approval information acquisition unit that acquires approval information regarding approval or disapproval by the user of the first terminal device for at least some of the one or more medical workers, the approval information being input to the first terminal device based on the proposal information; a support instruction output unit that outputs a support instruction for handling the support request to the second terminal device possessed by the medical worker who handles the support request based on the approval information; A system comprising the above.

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