Information processing system and registering device

Abstract

To provide an information processing system capable of improving convenience.SOLUTION: A cleaning system being an information processing system is capable of registering reservation information regarding take-up reservation for finished articles after cleaning process. The cleaning system includes: a client terminal; and a sever being a registering device for registering reservation information in response to a request for take-up reservation from the client terminal. Thus it is possible to request for the take-up reservation by using the client terminal without setting a finished article regarding the take-up reservation.SELECTED DRAWING: Figure 3

Description

[Technical Field]

[0001] The present invention relates to an information processing system and a registration device used in the information processing system. [Background technology]

[0002] BACKGROUND ART Conventionally, an information processing system (cleaning system) described in Patent Document 1 below, for example, is known.

[0003] This conventional information processing system includes, for example, a management device (server), a POS terminal, a factory terminal, and a user mobile terminal, and customers who use the cleaning service can use their own user mobile terminal (customer terminal) to make reservations for collection of finished items after the cleaning process. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Publication No. 2019-8819 Summary of the Invention [Problem to be solved by the invention]

[0005] However, in the above-mentioned conventional information processing system, on the pick-up reservation setting screen displayed on the user's mobile terminal, the customer must perform an operation to set (specify) the finished product related to the pick-up reservation from among the finished products included in the electronic invoice with the invoice number displayed in the invoice number area, which is extremely inconvenient.

[0006] An object of the present invention is to provide an information processing system and a registration device that can improve convenience. [Means for solving the problem]

[0007] An information processing system according to an embodiment of the present invention is an information processing system capable of registering reservation information for reserving the collection of finished items after cleaning processing, and is equipped with a customer terminal and a registration device that registers the reservation information in response to a request for the collection reservation from the customer terminal, and is capable of requesting the collection reservation using the customer terminal without setting the finished items related to the collection reservation.

[0008] In addition, an information processing system according to an embodiment of the present invention is an information processing system capable of registering reservation information for reserving the collection of finished items after cleaning processing, and is equipped with a customer terminal and a registration device that registers the reservation information in response to a request for the collection reservation from the customer terminal, and the customer terminal displays a screen on which the collection reservation can be set, and the collection reservation can be requested by setting the store and reservation date and time related to the collection reservation on the screen displayed on the customer terminal without setting the finished items related to the collection reservation. [Effects of the Invention]

[0009] According to the embodiment of the present invention, it is possible to improve convenience. [Brief explanation of the drawings]

[0010] [Figure 1] 1 is a schematic configuration diagram of a cleaning system according to an embodiment of the present invention. [Figure 2] FIG. 10 is a diagram showing a screen (membership card screen) displayed on a customer terminal of the cleaning system. [Figure 3] FIG. 10 is a diagram showing a screen (pickup reservation setting screen) displayed on the customer terminal. [Figure 4] FIG. 10 is a diagram showing a screen (pickup reservation setting screen) displayed on the customer terminal. [Figure 5] FIG. 10 is a diagram showing a screen (pickup reservation setting screen) displayed on the customer terminal. [Figure 6] FIG. 10 is a diagram showing a screen (pickup reservation confirmation screen) displayed on the customer terminal. [Figure 7] FIG. 10 is a diagram showing a printed matter printed at the POS terminal of the cleaning system. [Figure 8] FIG. 10 is a diagram showing a screen (customer call screen) displayed on the POS terminal. DETAILED DESCRIPTION OF THE INVENTION

[0011] An embodiment of the present invention will be described with reference to FIGS.

[0012] In FIG. 1, reference numeral 1 denotes a cleaning system, which is an information processing system, and this cleaning system 1 is for supporting cleaning work related to cleaning.

[0013] The cleaning system 1 is a system that can register reservation information regarding a reservation for picking up finished items (reservation for picking up at the store) that have been received from a customer and cleaned.

[0014] In other words, in this cleaning system 1, customers who have left their items to be cleaned can make a reservation to pick up the finished items after the cleaning process (hereinafter simply referred to as "reservation for collection"). Therefore, customers who have made a reservation for collection can shorten their waiting time at the store, so they do not have to wait long at the store of the cleaning shop they visit and can pick up the finished items they have reserved for collection immediately after arriving at the store.

[0015] As shown in Figure 1, the cleaning system 1 is installed in multiple cleaning stores (chain stores, etc.) and includes a POS terminal (cash register device) 2, which is a store terminal used by store staff, a customer terminal (mobile terminal) 3, which is carried by multiple customers (users) and used by the customers, and a server 4, which is a management device that manages information related to cleaning services, etc.

[0016] The POS terminal 2, the customer terminal 3, and the server 4 are connectable to one another via a network (communication line) 5 such as the Internet so that they can communicate with one another.

[0017] The POS terminal 2 is a POS register for receiving orders from customers visiting a store, such as a dry cleaning store, and for making payments for items to be cleaned (items left in storage), and is equipped with, for example, a control unit 6, a memory unit 7 for storing various information, a touch panel unit 8 which is an input unit and display unit that the store clerk touches to perform input operations, a printing unit 9 for printing out various printed materials (such as slips), and a reading unit 10 for reading information such as barcodes.

[0018] The customer terminal 3 is, for example, a smartphone carried by the customer, and is equipped with, for example, a control unit 11, a memory unit 12 that stores various information, and a touch panel unit 13 that is an input unit and display unit that the customer touches to perform input operations.

[0019] Furthermore, it is possible to download and install a dry cleaning store's smartphone membership app (such as "Cripon (registered trademark)") onto the customer terminal 3 from a cloud server (which may be server 4) that provides various apps. In other words, among customers who use a chain store that uses a membership app, customers who have installed and registered the membership app are "app members," and unregistered customers are "general members."

[0020] A customer who is an app member can use the customer terminal 3 on which the member app is installed as a digital membership card, receipt, etc. In addition, a customer who is an app member can use the customer terminal 3 that he or she owns to make a reservation for collection of finished items (returned items) after cleaning processing.

[0021] The server 4 is, for example, a computer (cloud server) that controls the entire cleaning system 1, and although not shown, is equipped with a control unit, a storage unit, an input unit, a display unit, etc., similar to a general computer.

[0022] Server 4 is also a registration device that registers reservation information (pickup reservation information) relating to a pick-up reservation in response to a pick-up reservation request from customer terminal 3 used by a customer (application member) who wishes to make a pick-up reservation.

[0023] That is, based on a pickup reservation request from the customer terminal 3 used by the customer, the control unit of the server 4, which is a registration device, associates reservation information regarding the pickup reservation with the customer and registers (stores) it in the storage unit.

[0024] In this cleaning system 1, customers can use their own customer terminal (mobile terminal) 3 to request a pickup reservation without setting (selecting) the finished item (the finished item that is the subject of the pickup reservation) for which they wish to make the reservation.

[0025] More specifically, the customer terminal 3 displays on the touch panel unit 13 a pick-up reservation setting screen (reservation information setting screen), which is a setting screen on which the customer can set a pick-up reservation by operating the customer terminal 3, and on the pick-up reservation setting screen (see FIGS. 3 to 5) displayed on the touch panel unit 13 of the customer terminal 3, the customer can request a pick-up reservation from the server 4 by setting (specifying) only the store and reservation date and time related to the desired pick-up reservation, without setting (specifying) the finished product related to the pick-up reservation. In other words, the configuration is such that a pick-up reservation can be requested from the server 4 by setting only the store and reservation date and time related to the pick-up reservation on a predetermined setting screen displayed on the customer terminal 3.

[0026] In short, in conventional systems, customers were required to select and set the finished product (product to be reserved for pick-up) for the pick-up reservation themselves, but in system 1 of this embodiment, such time-consuming operations are not necessary, and the finished product for the pick-up reservation is automatically set.

[0027] In other words, customers do not need to manually set the items to be picked up. Once a customer sets both the store and the reservation date and time, all of the customer's unreturned items at the store on that reservation date and time will automatically be reserved for pick-up. This reduces the burden on customers and improves the work of dry cleaning stores. Customers can also pick up items they previously forgot to pick up.

[0028] FIG. 2 is a diagram showing a membership card screen displayed on the touch panel unit 13 of the customer terminal 3. As shown in FIG.

[0029] The membership card screen shown in Fig. 2 has a display section 21 that displays customer information (membership number, customer name, etc.) and a display section 22 that displays that there are items (products) to be cleaned that are scheduled to be completed on the scheduled completion date and time. Note that the display section 22 is also displayed on the pickup reservation setting screen shown in Fig. 3 etc.

[0030] In addition, the membership card screen shown in Figure 2 has an operation button ("Pickup request" button) 23 that is operated when requesting collection of a stored item, and an operation button ("Store visit reservation" button) 24 that is operated when making a reservation to pick up a finished item.

[0031] When the customer touches the operation button 24 to make a pick-up reservation, the pick-up reservation setting screen shown in Figure 3 is displayed on the touch panel unit 13 of the customer terminal 3, and on this pick-up reservation setting screen, only the store and reservation date and time related to the pick-up reservation can be set (specified).

[0032] However, depending on whether there are any unreturned items that have not been returned, the display of the operation button 24 and a message indicating that there are no unreturned items after a touch operation will be displayed. Specifically, if there are any items to be cleaned listed on the receipt (detailed receipt) shown in Figure 7(b) for this customer ("Light Taro"), the estimated completion date and time for each item will be displayed at the bottom of the receipt. This estimated completion date and time can be set for each item; for example, for shirts dropped off by noon, it can be set to 5:00 PM on the same day, and for other items (sweaters, etc.), it can be set to 10:00 AM the following day. If there are no items available for return at the specified date and time, for example, the item may not be displayed as an option, or an error message may be displayed after selection, indicating that there are no items to return.

[0033] Here, as shown in, for example, Figures 3 to 5, a customer who wishes (requests) to make a pick-up reservation can set the store and reservation date and time for the pick-up reservation on the pick-up reservation setting screen displayed on the customer terminal 3.

[0034] The store for the pickup reservation is set by selecting one of multiple stores that the customer has visited. However, if the customer has only visited one store, that store (for example, "Ichinoe Store") is automatically set (Figure 3 shows an example in which "Ichinoe Store" is automatically set). Note that if there are multiple stores, the reservation date and time that can be set may differ depending on the store selected by the customer.

[0035] The reservation date and time for the pick-up reservation is set by selecting one of a plurality of reservation date and time candidates during the opening hours of the store (the set store) for which the pick-up reservation is made.

[0036] For example, the pick-up reservation setting screen shown in FIG. 3 has a store display section 26 for displaying the store related to the pick-up reservation and setting that store, and a reservation date and time display section 27 for displaying the reservation date and time related to the pick-up reservation and setting that reservation date and time.

[0037] When the customer touches the reservation date and time display section 27, multiple reservation date and time candidates during the opening hours of the set store displayed in the store display section 26 are displayed as candidate display buttons, as shown in FIG.

[0038] When the customer selects one of the reservation date and time candidates (candidate display button) that he or she desires (for example, "Thursday, January 11th, 14:00-16:00") from the displayed multiple reservation date and time candidates, and touches the button, that date and time candidate is set as the reservation date and time for the pick-up reservation, as shown in Figure 5.

[0039] In this way, a pick-up reservation can be requested simply by setting (inputting) both the store and reservation date and time related to the pick-up reservation on the pick-up reservation setting screen, and in this state, the customer touches the operation button on the pick-up reservation setting screen, i.e., the operation button for requesting a pick-up reservation (the ``Make a reservation to visit the store'' button) 30, which is operated when requesting a pick-up reservation from the server 4.

[0040] In other words, when only the store and reservation date and time related to the pick-up reservation are set on the pick-up reservation setting screen, the operation button 30 for reservation registration is displayed in an operable state, and the customer touches the operation button 30 in this state.

[0041] When the customer touches the operation button 30 for reservation registration, a request for a pick-up reservation is made from the customer terminal 3 to the server 4, and setting information, which is information about the store (e.g., "Ichinoe store") and reservation date and time (e.g., "Thursday, January 11th, 14:00-16:00") related to the pick-up reservation set by the customer using the customer terminal 3, is sent from the customer terminal 3 to the server 4.

[0042] That is, if a customer who wishes to make a pick-up reservation operates the operation button 30 with the desired store displayed in the store display section 26 and the desired reservation date and time displayed in the reservation date and time display section 27, the information is transmitted from the customer terminal 3 to the server 4.

[0043] Then, in response to the pickup reservation request, the server 4 registers reservation information related to the pickup reservation from the customer in association with the customer based on the information from the customer terminal 3, and transmits this registered reservation information to the customer terminal 3. The server 4 also transmits the registered reservation information to the POS terminal 2 of the store related to the pickup reservation. Note that the customer terminal 3 may transmit the reservation information to the POS terminal 2 of the store related to the pickup reservation.

[0044] When the customer terminal 3 receives the reservation information from the server 4, the pick-up reservation confirmation screen shown in Fig. 6 is displayed on the touch panel unit 13, allowing the customer to check the registered reservation information (store, reservation date and time, reservation number). The confirmation screen may also display the finished product to be picked up for the registered reservation information, allowing the customer to know the finished product to be picked up before coming to the store. If the customer wishes to cancel the pick-up reservation, they can simply operate the operation button ("Cancel reservation" button) 31 on the pick-up reservation confirmation screen.

[0045] In addition to the operation button 31 for canceling the reservation, the pickup reservation confirmation screen may also display, for example, an operation button for sharing the reservation, or code information such as a barcode for facilitating searching for the reservation number on the POS terminal 3. When a customer touches the operation button for sharing the reservation, the reservation information including the reservation number can be transferred to the customer's family, etc., via SMS, LINE (registered trademark), etc., using the "share" function available on general mobile phones. In this case, if the recipient shows the reservation number or the code information for searching the reservation number at the store, even people other than the customer member can pick up the finished product that is the subject of the pickup reservation related to the reservation information.

[0046] On the other hand, when the POS terminal 2 of the store related to the pick-up reservation receives reservation information from the server 4 (which may be the customer terminal 3), it prints (outputs) a printed matter such as that shown in Figures 7(a) and (b) before the reservation date and time of the reservation information.

[0047] A reservation slip 41, which is a printed matter (first printed matter) shown in FIG. 7(a), includes reservation information (reservation summary information, etc.) registered in the server 4.

[0048] For example, in addition to customer information about the customer who has made a reservation for pickup, the reservation date and time, reservation number, number of finished items to be returned, number of detailed slips 42, etc. are written (printed) on this reservation slip 41.

[0049] In addition, the printed matter (second printed matter) shown in Figure 7(b), which is a detailed slip 42, includes detailed information (such as a list of unreturned products) regarding the finished products to be returned to the customer who has made a reservation as listed on the reservation slip 41.

[0050] That is, for example, this detailed slip 42 contains (printed) customer information about the customer who has made a reservation for pickup, as well as detailed information about the finished item being returned (tag number, product name, amount, number of items, etc.), the expected date and time of completion, etc.

[0051] Therefore, based on these slips 41 and 42, the store clerk in charge of the pick-up reservation will prepare the finished product (return item) that is the subject of the reservation reservation for pick-up information from the shelf for return items in the back yard of the store in advance near the counter in the store before the reservation date and time, and will complete the preparation for the return work to the customer who has made the pick-up reservation. This will shorten the time spent serving customers.

[0052] When a customer who has made a pick-up reservation comes to the store within the scheduled time of the reserved date and time, and presents the reservation number, the store clerk can return the finished product that is the subject of the pick-up reservation and is ready to be returned, corresponding to the reservation number, from near the counter in the store.

[0053] If the customer presents other information, such as a membership number, membership card, or telephone number, instead of the reservation number, the reservation information including at least the reservation number (e.g., "001") will be displayed on the customer call screen of the touch panel 8 of the POS terminal 2, as shown in Figure 8. Therefore, the store clerk only needs to return the finished product corresponding to the displayed reservation number.

[0054] Furthermore, according to the cleaning system 1 described above, if a customer sets only the store and reservation date and time for the pick-up reservation on the pick-up reservation setting screen displayed on the customer terminal 3 without setting any finished products for the pick-up reservation, the customer can request a pick-up reservation from the customer terminal 3 to the server 4, and the server 4 is configured to register the reservation information in response to the request, thereby improving convenience and, for example, reducing the burden on customers and improving customer satisfaction.

[0055] Furthermore, the store for the pick-up reservation is set by selecting one of multiple stores that the customer has visited, and the reservation date and time for the pick-up reservation is set by selecting one of multiple reservation date and time options during the opening hours of the store for the pick-up reservation, which further improves convenience and further increases customer satisfaction.

[0056] In the above embodiment, a configuration was described in which a server, which is a registration device, registers reservation information in response to a request for a pick-up reservation from a customer terminal, but it may also be configured, for example, in which a POS terminal, which is a registration device, registers reservation information in response to a request for a pick-up reservation from a customer terminal. [Explanation of symbols]

[0057] 1. Cleaning system as an information processing system 3. Customer terminal 4. Server as a registration device 30 Operation buttons for reservation registration

Claims

1. An information processing system capable of registering reservation information relating to reservations for collection of finished products after cleaning processing, A customer terminal; a registration device that registers the reservation information in response to the pickup reservation request from the customer terminal, The customer terminal can be used to request the pick-up reservation without setting the finished product related to the pick-up reservation. An information processing system comprising:

2. An information processing system capable of registering reservation information relating to reservations for collection of finished products after cleaning processing, A customer terminal; a registration device that registers the reservation information in response to the pickup reservation request from the customer terminal, The customer terminal displays a screen on which the pickup reservation can be set, When the store and reservation date and time related to the pick-up reservation are set on the screen displayed on the customer terminal without setting the finished product related to the pick-up reservation, the pick-up reservation can be requested. An information processing system comprising:

3. When only the store and reservation date and time related to the pick-up reservation are set, and the operation button for reservation registration is operated, the pick-up reservation request is executed from the customer terminal.

3. The information processing system according to claim 2.

4. The store for the pick-up reservation is set by selecting one of multiple stores that the customer has visited.

4. The information processing system according to claim 2 or 3.

5. The reservation date and time for the pick-up reservation is set by selecting one of a plurality of reservation date and time candidates during the opening hours of the store for the pick-up reservation.

4. The information processing system according to claim 2 or 3.

6. The information processing system according to any one of claims 1 to 3 is used. A registration device characterized by:

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