Security guard management system

Abstract

To provide a security guard management system that reduces the burden of deploying security guards.SOLUTION: In response to an entry of reservation desire information data into a customer I / O terminal 30, a security guard management system 1 ranks security guard I / O terminals 40 that fit the reservation desire information data based on scheduled work date and time data of the security guards assigned to respective security guard I / O terminals 40. This allows for the security guards assigned to respective ranked security guard I / O terminals 40 to be prioritized for deployment, reducing the burden of deploying security guards.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a security guard management system in which a security company provides security guards belonging to the security company with information on the security site, etc., in accordance with reservation details input by a person making a reservation. [Background technology]

[0002] Generally, security companies have multiple security guards on their roster and provide the necessary number of security guards to the site requested by the customer to handle security duties such as traffic control security, on-site security at facilities, event security, parking lot security, etc. The information that the security company provides to the security guards in advance includes the date and time and the location of the security site.

[0003] When security guards perform their duties at a designated security site on the day, in addition to the location information of the security site (address, building name, etc.), information such as a predetermined meeting place and time is also extremely important. This meeting place is where the security guards gather to make necessary arrangements and preparations before performing their duties.

[0004] However, this meeting place does not always match the address of the security site, and for example, even if security work is being carried out at the same site for several days, the meeting place may change depending on the day. In general, the communication of information about the meeting place often causes confusion not only for the security company and security guards, but also for those who have made reservations. In such circumstances, conventional employment management systems are unable to adequately address the problem.

[0005] Therefore, the inventors have provided a security guard management system, such as that disclosed in Patent Document 1, that can provide the security guards who belong to the system with not only data on the security site but also data on the meeting place. [Prior art documents] [Patent documents]

[0006] [Patent Document 1] Japanese Patent Application Publication No. 2023-61458 Summary of the Invention [Problem to be solved by the invention]

[0007] However, when providing the required number of security guards requested by the person making the reservation, the deployment of security guards is still managed manually in some cases, and the security work related to the deployment of these security guards takes a lot of time and places a heavy burden on the person in charge.

[0008] In addition, the person in charge of managing the assigned security guards had to check whether the deployed security guards arrived at the designated meeting place or security site by the designated time, and whether the guards finished their work by the designated time, which also placed a heavy burden on the person in charge. Furthermore, in order to deploy security guards, it is necessary to manage the labor of each security guard, and it is also required to maintain an appropriate working environment that will increase the retention rate.

[0009] SUMMARY OF THE INVENTION It is therefore an object of the present invention to provide a security guard management system that can efficiently allocate security guards. [Means for solving the problem]

[0010] The present invention comprises a central management control means connected to a predetermined network line, a customer input / output terminal which inputs reservation information data relating to the outsourcing of security work to the central management control means via the network line and outputs report data for customers transmitted from the central management control means via the network line, and security guard input / output terminals which are each connected to the network line and owned by a plurality of security guards and associated with identification information corresponding to each security guard, the security guard input / output terminals input security work related report data relating to the working information of each security guard to the central management control means via the network line and output the report data for security guards transmitted from the central management control means via the network line, the reservation information data including work date and time data relating to the date and time when the security guard will perform security work, site information data relating to the security site where the security guard will perform security work, and security guard headcount data relating to the number of security guards required for the security work, and the customer report data includes reservation acceptance standby data for notifying that the central management control means has received the reservation information data. and reservation completion data for notifying that the number of security guards required for the security work has been secured for the date and time and at the security site, the data to be reported to the security guards includes security work request data relating to the work date and time data, the site information data, the number of security guards data, and assembly place information data relating to the assembly place where the security guards will assemble before the start of the security work, and the security work related report data includes security work acceptance / non-acceptance data relating to whether or not the security work can be accepted based on the contents of the security work request data, and the central management control means When the desired information data is received, the reservation desired information data is processed as undecided reservation desired information data, and the reservation acceptance waiting data is output to the customer input / output terminal based on the received security work acceptance / non-acceptance data until the number of security guards determined by the security guard number data is reached; when the total number of security guards who have accepted the security work determined by the received security work acceptance / non-acceptance data reaches the number of security guards determined by the security guard number data, the undecided reservation desired information data is changed and processed as decided reservation desired information data;and control content for outputting the reservation completion data to the customer input / output terminal, wherein the central management control means further comprises management storage means, which stores scheduled work date and time data for each security guard corresponding to the identification information, and the central management control means has control content for extracting identification information of security guards that match the pending reservation request information data based on the scheduled work date and time data, ranking the extracted identification information according to a predetermined standard, and outputting the extracted identification information to a predetermined output means as information on suitable candidate security guards.

[0011] With this configuration, security guards can be ranked according to the suitability of the tasks for the reservation information specified in the reservation information data input from the customer input / output terminal, thereby enabling security guards to be deployed accurately and quickly to the reservation information. For example, the task of deploying security guards, which was previously done manually, can now be done by appropriately deploying ranked security guards in order from the highest rank, which has the advantage of simplifying the reservation management task as a whole.

[0012] Furthermore, the security work-related reporting data includes security work start data relating to the start of the security work and security work end data relating to the end of the security work, and the central management control means is configured to have the following control content: if the security work start data is not received even after the specified security work start time based on the work date and time data has passed, send security work start warning data as reporting data for the security guard to the security guard input / output terminal corresponding to the security work; and if the security work end data is not received even after the security work end time has passed, send security work end warning data as reporting data for the security guard to the security guard input / output terminal corresponding to the security work.

[0013] In this way, by configuring the security guard start data and the security guard end data to be transmitted from the security guard input / output terminal to the central management control means, it is possible to confirm whether security guard duties have started and ended at the appropriate times. Furthermore, if the security guard start data or security guard end data has not been transmitted after the start or end time of the security guard duties has passed, the central management control means can transmit security guard start warning data or security guard end warning data, thereby making it possible to more accurately manage security guard working hours. The ability to manage the daily work of security guards in this way has the advantage that the system can not only manage security guard attendance, but also manage payroll and labor. [Effects of the Invention]

[0014] The security guard management system of the present invention has the excellent effect of reducing the burden associated with deploying security guards. [Brief explanation of the drawings]

[0015] [Figure 1] 1 is an explanatory diagram of a security guard management system according to an embodiment; [Figure 2] FIG. 2 is a block diagram of a management server according to an embodiment. [Figure 3] FIG. 10 is an explanatory diagram of a reservation screen on the customer input / output terminal according to the embodiment. [Figure 4] FIG. 10 is an explanatory diagram of a work screen on the security guard input / output terminal according to the embodiment. [Figure 5] FIG. 10 is an explanatory diagram of a calendar image display unit in the management server terminal according to the embodiment. [Figure 6] FIG. 2 is an explanatory diagram of a map image display unit in the security guard management system according to the embodiment. [Figure 7] FIG. 2 is a timing chart illustrating how the security guard management system according to the embodiment is used. DETAILED DESCRIPTION OF THE INVENTION

[0016] The present invention will be described in more detail with reference to the following examples, although the present invention is not limited to these examples.

[0017] As shown in FIG. 1, the security guard management system 1 includes a management server 20 (central management control means) connected to a predetermined network line 10, a customer input / output terminal 30, and a security guard input / output terminal 40.

[0018] The management server 20 is managed by an administrator of the security guard management system 1, which may be, for example, the security company to which the security guards belong. The management server 20 is connected to an administrator input / output terminal 25 (output means) that can only be viewed by the administrator.

[0019] The customer input / output terminal 30 is a terminal carried by a person who makes a reservation for security.

[0020] The security guard input / output terminal 40 is a terminal carried by the security guard who actually performs security duties, and is owned by each of multiple security guards. The security guard input / output terminal 40 carried by each security guard is managed by associating the security guard with the security guard input / output terminal 40 individually based on a security guard ID (identification information).

[0021] Furthermore, as shown in FIG. 2, the management server 20 includes a reservation information management unit 21, a security guard information management unit 22, and a deployment information management unit .

[0022] The reservation information management unit 21 stores reservation information data relating to the reservation information input from the customer input / output terminal 30, and has control functions for managing the stored reservation information data. The reservation information data will be described later.

[0023] Furthermore, the security guard information management unit 22 (management storage means) has control content for storing work information such as work dates and times, scheduled work dates and times, and holidays of security guards who possess security guard input / output terminals 40 in a predetermined data format, and for managing the stored information data as security guard work information data. For example, a security guard can use the security guard input / output terminal 40 corresponding to that security guard to have his or her work information, such as desired working conditions and qualifications, stored and retained in the security guard information management unit 22 as data for security work-related reports.

[0024] The deployment information management unit 23 also has control content for comparing the reservation information data stored in the reservation information management unit 21 with the security guard employment information data stored in the security guard information management unit 22, and extracting identification information from the security guard input / output terminals 40 carried by security guards that corresponds to employment information that meets the conditions of the reservation information. Note that the process of extracting identification information from the security guard input / output terminals 40 carried by security guards that corresponds to employment information that meets the conditions of the reservation information can also extract multiple suitable identification information and further rank the extracted multiple identification information in order of suitability according to a predetermined criterion. The control content for ranking the extracted identification information according to the predetermined criterion will be described later.

[0025] Furthermore, if there is a change in the employment information of a security guard, the security guard information management unit 22 updates the information as needed and stores and retains it.

[0026] Next, how the security guard management system 1 is used will be described.

[0027] As shown in Figure 3, the customer input / output terminal 30 is capable of displaying a reservation screen 51, and it is possible to input desired reservation information regarding security service outsourcing in accordance with the contents displayed on this reservation screen 51.

[0028] Specifically, the reservation screen 51 is provided with a site name input section 52 for inputting a predetermined site name using the name of the building or the like at the security site, a site address input section 53 for inputting the site address which is the address (location information) of the security site, a security work date and time input section 54 for inputting the security work date and time including the start date and time and end date and time of the security work, a meeting place address input section 55 for inputting the meeting place which is the address (location information) of the place to meet in advance, a meeting date and time input section 56 for inputting the meeting time, and a recruitment number input section 57 for inputting the number of security guards required for security work.

[0029] The reservation information entered through the reservation screen 51 is stored as data in the reservation information management unit 21 of the management server 20. Specifically, the address of the security site is stored as site information data. The site name is stored as name data. The work date and time relating to the date and time when security work will be performed are stored as work date and time data. The number of people to be recruited is stored as security staff number data. The address of the meeting place is stored as meeting place information data. The meeting date and time is stored as meeting date and time data. The site information data, name data, work date and time data, security staff number data, meeting place information data, and meeting date and time data are included in the reservation information data. Note that when the entered reservation information is received by the management server 20 and stored as data in the reservation information management unit 21, the reservation information data stored in the reservation information management unit 21 is managed as pending reservation information data. In other words, the pending state refers to a state in which a reservation request has been accepted but the reservation has not been completed.

[0030] It should be noted that the site address input section 53 and the meeting place address input section 55 can also be used to specify location information via a screen on which predetermined map information is displayed.

[0031] Next, the deployment information management unit 23 transmits the reservation request information to the number of security guard input / output terminals 40 calculated based on the security guard headcount data as security guard service request data belonging to the security guard report data. More specifically, the deployment information management unit 23 extracts the identification information of security guards that match the pending reservation request information data based on the scheduled work date and time data related to the scheduled work schedule stored in the security guard information management unit 22, and ranks the extracted identification information according to a predetermined criterion. The ranking criteria can be set as appropriate, such as: first priority being no scheduled work on the relevant work date and time; second priority not working consecutively for more than a specified number of days; third priority having a large number of security guard experience at security sites performing the same or similar work; fourth priority having a specific qualification; and fifth priority residing in an area (location) within a specified distance from the site address or meeting place address. The ranked identification information is then output and displayed as suitable candidate security guard information on the manager's input / output terminal 25, and the required number of security guard identification information items are selected by the manager or by automatic selection using AI technology, and report data addressed to the security guards is sent to the security guard input / output terminal 40 having the selected identification information. Specifically, on-site information data, name data, work date and time data, security guard number data, meeting place information data, and meeting date and time data are sent.

[0032] In addition, if any changes to the work information occur as a result of this, the deployment information management unit 23 instructs the security guard information management unit 22 to update it with new information.

[0033] On the other hand, the security guard input / output terminal 40 displays a work screen 71 as shown in Fig. 4, which is provided with a site name output section 62, a site address output section 63, a security duty date and time output section 64, a meeting place output section 65, a meeting time output section 66, and a deployment number (corresponding to the number of people being recruited) output section 67. The content output to the site name output section 62 and the site address output section 63 corresponds to site information data. The content output to the security duty date and time output section 64 corresponds to work date and time data. The content output to the deployment number output section 67 corresponds to meeting place information data. The content displayed on the work screen 71 corresponds to security duty request data, and the security duty request data corresponds to data to be reported to the security guard.

[0034] Here, the security duty date and time and assembly time are displayed separately as a calendar image 72, as shown in Figure 5, making the date and time easy to understand, and also improving visibility by displaying information on other duties at the same time.

[0035] In addition, the meeting place is separately displayed as a map image 73 as shown in FIG. 6, making it more visible to the security guard carrying the output terminal 40.

[0036] The desired reservation information entered on the reservation screen 51 of the customer input / output terminal 30 can be changed, and if the meeting place is changed, for example, an output indicating the change and the changed information can be displayed immediately on the security guard input / output terminal 40. Of course, the person making the reservation can also reconfirm the information they have entered by looking at the input history. The information in the input history may be configured to be sent from the desired reservation information management unit 21 to the customer input / output terminal 30.

[0037] A security guard who is linked to the security guard input / output terminal 40 and views the above-mentioned work screen 71 (i.e., security work request data) decides whether or not to accept the security work and transmits this decision to the management server 20 as security work acceptance / refusal data (security work-related report data). For example, a system can be employed in which if no screen operation is performed for a certain period of time, the security work is deemed to have been accepted, and if the security work cannot be accepted for some reason, data to the effect that acceptance of the security work is refused is transmitted to the management server 20. Note that the answer as to whether or not to accept the security work may also be a separate telephone call or other communication to the management server 20 to refuse acceptance of the security work.

[0038] In the process described above in which security service request data is sent to the predetermined selected security guard input / output terminal 40, if any of the selected security guards receives data indicating that they refuse to accept the security service, the deployment information management unit 23 resends the report data addressed to the security guard to a new security guard input / output terminal 40 in order of rank from the ranked candidate security guards. This resending process is then repeated until the number of accepted security guards reaches the total number of security guards requested by the customer.

[0039] Meanwhile, in the case of the customer input / output terminal 30 owned by the customer, until the selection of a security guard and acceptance of the security work are completed, content equivalent to reservation acceptance standby data, such as "security guard selection in progress," is transmitted from the deployment information management unit 23 as report data to the customer. Then, when the selection of a security guard and acceptance of the security work are completed based on the above processing, content equivalent to reservation completion data, such as "security guard secured," is transmitted from the deployment information management unit 23 to the customer input / output terminal 30. Note that, when the selection of a security guard and acceptance of the security work are completed, the reservation information management unit 21 executes processing to change the reservation information data that was being processed as undecided to reserved reservation information data that has been decided.

[0040] Next, a description will be given of how the security guard management system 1 is used when a security guard performs work at a security site on a working day.

[0041] When a security guard begins work, he or she transmits security guard start data indicating that security guard work will begin from the security guard input / output terminal 40 to the security guard information management unit 22. If the security guard start data has not been transmitted to the security guard information management unit 22 even after the set start time for security guard work has passed, content equivalent to security guard start warning data, such as "Have you started security work?", is transmitted from the security guard information management unit 22 to the corresponding security guard input / output terminal 40. This allows for appropriate management of the security guard start time.

[0042] Furthermore, when a security guard finishes their duties, security guard end data indicating that the security guard duties have ended is sent from the security guard input / output terminal 40 to the security guard information management unit 22. If the security guard end data has not been sent to the security guard information management unit 22 even after the end time of the security guard duties has passed, content equivalent to security guard end warning data, such as "Have you finished your security duties?", is sent from the security guard information management unit 22 to the corresponding security guard input / output terminal 40. This also makes it possible to manage the appropriate security guard end time.

[0043] Next, the manner in which the security guard management system 1 is used will be explained again with reference to the timing chart of FIG.

[0044] Reservation information data is sent from the customer input / output terminal 30 to the management server 20 as a reservation for security work.

[0045] Reservation acceptance standby data is transmitted from the management server 20 to the customer input / output terminal 30 until a security guard is secured.

[0046] The management server 20 ranks and selects security guards based on pending reservation information data.

[0047] Report data addressed to the security guard as a request for security work is transmitted from the management server 20 to the security guard input / output terminal 40.

[0048] Data indicating that the security guard service has been accepted is sent from the security guard input / output terminal 40 to the management server 20. This also includes the case where no response is made for a predetermined period of time.

[0049] The management server 20 sends reservation completion data to the customer input / output terminal 30 to indicate that a security guard has been secured.

[0050] When security guard duties begin, security guard start data is transmitted from security guard input / output terminal 40 to management server 20 .

[0051] When the security guard operation is completed, security guard end data is transmitted from the security guard input / output terminal 40 to the management server 20.

[0052] In this way, the security guard management system 1 ranks suitable security guards, so to speak, based on the reservation details made by the customer (reservation holder), and requests security work from the ranked security guards as candidates in order of their ranking. This has the effect of dramatically improving the efficiency of deployment work, which until now has been carried out by managers based on their experience and expertise, and also significantly improving the response speed to reservations from reservation holders.

[0053] In addition, the security guard management system 1 allows the management server 20 to manage the start and end times of security duties, making it possible to easily accumulate and automatically process data related to the labor management of each security guard.

[0054] In the above-described embodiment, for example, when the reservation screen 51 is displayed on the customer input / output terminal 30, the input of a login ID and a password may be required.

[0055] Furthermore, if a security guard who is deployed at the specified start date and time of security work is unable to work on that day for some reason, the cancellation procedure can be executed from the security guard input / output terminal 40 of that security guard, and the management server 20, upon receiving the cancellation information, can select another security guard input / output terminal 40 and re-output the reservation request information to that security guard input / output terminal 40.

[0056] The correspondence between the configuration of the embodiment and the configuration described in the claims will be explained again below.

[0057] The above-mentioned management server 20 constitutes the central management control means according to the present invention.

[0058] Furthermore, the security guard information management unit 22 constitutes the management storage means according to the present invention.

[0059] Furthermore, data corresponding to the date and time of security work constitutes work date and time data according to the present invention. Data corresponding to the address of the security site constitutes site information data according to the present invention. Data corresponding to the number of security personnel being recruited constitutes security personnel number data according to the present invention. The work date and time data, site information data, and security personnel number data constitute reservation request information data according to the present invention.

[0060] Furthermore, reservation acceptance waiting data according to the present invention is made up of data corresponding to the content transmitted from the deployment information management unit 23 to the customer input / output terminal 30 until the selection of security guards and acceptance of security work are completed. When the selection of security guards and acceptance of security work are completed, data corresponding to the content transmitted from the deployment information management unit 23 to the customer input / output terminal 30 is made up of reservation completion data according to the present invention. The reservation acceptance waiting data and reservation completion data make up the data to be reported to customers according to the present invention.

[0061] Furthermore, data corresponding to the address of the meeting place constitutes the meeting place information data of the present invention. The work date and time data, site information data, security personnel data, and meeting place information data constitute the security service request data of the present invention. The security service request data constitutes the data for reporting to security guards of the present invention. [Explanation of symbols]

[0062] 1. Security guard management system 10 Network lines 20 Management Server 21 Reservation Information Management Department 22 Security Guard Information Management Department 23 Deployment Information Management Department 25. Administrator input / output terminal 30 Customer input / output terminal 40 Security guard input / output terminal 51 Reservation screen 52 Site name input section 53 Site address input section 54 Security work date and time input section 55 Meeting place address input section 56 Meeting date and time input section 57 Number of applicants input section 62 Site name output section 63 Site address output section 64 Security work date and time output section 65 Meeting place output section 66 Collective time output unit 67 Deployment number output section 71 Work screen 72 Calendar Images 73 Map Images

Claims

1. a central management control means connected to a predetermined network line; a customer input / output terminal for inputting reservation information data relating to security service consignment to said central management control means via said network line and outputting report data addressed to customers transmitted from said central management control means via said network line; a plurality of security guard input / output terminals each connected to the network line, each owned by a security guard, and each associated with identification information corresponding to each security guard; Equipped with The security guard input / output terminal inputs security work-related report data relating to the work information of each security guard to the central management control means via the network line, and outputs report data addressed to the security guards that is transmitted from the central management control means via the network line; The reservation information data is Work date and time data relating to the dates and times when security guards perform security duties; On-site information data relating to a security site where a security guard performs security duties; security guard number data relating to the number of security guards required for the security work; Including, The data for reporting to the customer is reservation reception standby data for informing that the central management control means has received the reservation request information data; reservation completion data for notifying that the number of security guards required for the security work has been secured at the date and time and at the security site; Including, The data to be reported to the security guard is security work request data related to the work date and time data, the site information data, the number of security guards data, and assembly place information data related to an assembly place where security guards will assemble before the start time of security work Including, The security service related reporting data is security service acceptance data relating to whether or not the security service can be accepted based on the content of the security service request data; Including, The central management control means When the reservation request information data is received, the reservation request information data is processed as pending reservation request information data, and the reservation acceptance standby data is output to the customer input / output terminal based on the received security service acceptance / non-acceptance data until the number of security guards determined by the security guard number data is reached; a control content for changing the undecided reservation request information data to decided reservation request information data and outputting the reservation completion data to the customer input / output terminal when the total number of security guards who have accepted the security work determined by the received security work acceptance data reaches the number of security guards determined by the security guard number data; Equipped with Furthermore, the central management control means includes a management storage means, and the management storage means stores scheduled work date and time data for each security guard corresponding to the identification information, The central management control means extracts identification information of security guards that match the pending reservation request information data based on the scheduled work date and time data, ranks the extracted identification information according to a predetermined standard, and outputs the resulting information to a predetermined output means as information on suitable security guard candidates. A security guard management system.

2. The security service related reporting data is security start data relating to the start of the security work; security guard end data relating to the end of the security guard work; Including, The central management control means control content for transmitting security guard start alert data as report data to the security guard input / output terminal corresponding to the security guard work when the security guard start data is not received even after the start time of a predetermined security guard work based on the work date and time data has passed; control content for transmitting, when the security guard end data is not received even after the end time of the security guard work has passed, security guard end warning data as report data to the security guard input / output terminal corresponding to the security guard work; Equipped with The security guard management system according to claim 1 .

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