Cleaning management system, cleaning management server and cleaning management program

Abstract

To provide a cleaning management system capable of determining whether to clean a toilet facility according to a stain degree of a private toilet room installed in the toilet facility and a technique associated with the cleaning management system.SOLUTION: A cleaning management server 4 receives use data showing that each private toilet room is used (S1). The cleaning management server 4 updates an answer integrated value corresponding to one level when answer data including the one level selected from among a plurality of levels that gradually show a stain degree of each private toilet room is received (S2). The cleaning management server 4 periodically updates a use situation value per prescribed time of a toilet facility on the basis of the use data (S3). The cleaning management server 4 transmits a cleaning request for the toilet facility to a cleaner terminal 5 in the case that the use situation value exceeds a first threshold and the answer integrated value of a specific level showing that the stain level is high among the plurality of levels exceeds a second threshold (S5).SELECTED DRAWING: Figure 3

Description

[Technical Field]

[0001] The present invention relates to a cleaning management system for determining the timing of cleaning a toilet facility including at least one private toilet, and to techniques related thereto. [Background technology]

[0002] BACKGROUND ART Conventionally, a facility status management system has been proposed for managing the status of toilet facilities provided in a building such as a building (see, for example, Patent Document 1).

[0003] In the facility status management system of Patent Document 1, a screen showing the usage status and work status of each restroom facility is presented to the user (see FIG. 6 of Patent Document 1).

[0004] Meanwhile, workers are provided with a user interface that allows them to switch the action status for each facility along with a screen showing the usage status and work status for each restroom facility (see Figure 7 of Patent Document 1). This allows workers to refer to the usage status for each restroom facility and switch the restroom facility that will have the least impact on users to a cleaning state and carry out cleaning.

[0005] Furthermore, the fact that the facility's work status has been switched to cleaning status is updated in the database by the update unit and presented to the user, allowing the user to appropriately select a restroom facility to use from among restroom facilities in normal status that are not being cleaned.

[0006] According to the above-mentioned Patent Document 1, toilet facilities that have less impact on users (i.e., toilet facilities that are not being used) are given priority for cleaning. At the same time, users can be guided to toilet facilities that are not currently being cleaned. [Prior art documents] [Patent documents]

[0007] [Patent Document 1] Patent Publication No. 2021-197011 Summary of the Invention [Problem to be solved by the invention]

[0008] Whether or not to clean a restroom facility is preferably determined based on the degree of dirtiness of each toilet stall installed in the restroom facility. In this regard, Patent Document 1 refers to the usage status of each restroom facility, and switches the restroom facility that has the least impact on users to a cleaning state to carry out cleaning. Therefore, Patent Document 1 has the problem that frequently used restroom facilities that are highly dirty are less likely to be cleaned, and conversely, infrequently used restroom facilities that are less dirty are more likely to be cleaned.

[0009] Therefore, the present invention aims to provide a cleaning management system and related technologies that can determine whether or not to clean a toilet facility based on the degree of dirtiness of each private toilet installed in the toilet facility. [Means for solving the problem]

[0010] In order to achieve the above-mentioned object, the present invention provides a cleaning management system comprising: a cleaning management server for determining the timing of cleaning a toilet facility including at least one private toilet; a cleaner terminal used by a cleaner who cleans the toilet facility; a detection unit that detects the use of each private toilet in the toilet facility and sends usage data indicating that each private toilet has been used to the cleaning management server; and an information input unit that is configured to allow a user to select one level from a plurality of levels that indicate the degree of dirtiness of each private toilet in stages, and that sends response data including the one level to the cleaning management server in response to the user selecting the one level; wherein the cleaning management server periodically updates the usage value of the toilet facility per specified time period based on the usage data, updates the response cumulative value corresponding to the one level included in the response data, and when the usage value exceeds a first threshold and the response cumulative value of a specific level among the plurality of levels that indicates a high degree of dirtiness exceeds a second threshold, sends a cleaning request for the toilet facility to the cleaner terminal.

[0011] Here, the information input unit is configured to, when the specific level is selected by the user, further respond by selecting one dirty spot from a plurality of dirty spots indicating the dirty spots of each of the private toilets, and in response to the user selecting the one dirty spot, transmit the response data including the specific level and the one dirty spot to the cleaning management server, and the cleaning management server updates the dirty spot information of the toilet facility based on the one dirty spot included in the response data, and when transmitting a request to clean the toilet facility to the cleaner terminal, preferably transmits the dirty spot information together with the request to clean the toilet facility to the cleaning terminal.

[0012] Furthermore, it is preferable that the information input unit is configured to input a cleaning completion operation indicating that cleaning of the toilet facility has been completed, and in response to the cleaning completion operation being input by the cleaner, transmits cleaning completion information to the management server, and upon receiving the cleaning completion information, the management server initializes the usage status value, the response accumulated values for each level, and the dirty area information, and transmits a cancellation of the request to clean the toilet to the cleaner terminal.

[0013] The present invention also provides a cleaning management server that manages the cleaning of a toilet facility including at least one private toilet, receiving usage data indicating that each private toilet has been used, periodically updating the usage status value of the toilet facility per specified time period based on the usage data, and upon receiving response data including one level selected from a plurality of levels indicating the degree of dirtiness of each private toilet, updating the response accumulated value corresponding to the one level included in the response data, and sending a cleaning request for the toilet facility when the usage status value exceeds a first threshold value and the response accumulated value of a specific level among the plurality of levels indicating a high degree of dirtiness exceeds a second threshold value.

[0014] Furthermore, the present invention provides a cleaning management program for causing a computer to execute the following steps: a) receiving usage data indicating that at least one private toilet has been used; b) periodically updating the usage status value per specified time period of a toilet facility including the at least one private toilet based on the usage data; c) upon receiving response data including a level selected from a plurality of levels indicating the degree of dirtiness of each private toilet, updating the response accumulated value corresponding to the one level included in the response data; and e) sending a cleaning request for the toilet facility when the usage status value exceeds a first threshold value and the response accumulated value of a specific level among the plurality of levels indicating a high degree of dirtiness exceeds a second threshold value. [Effects of the Invention]

[0015] According to the present invention, usage data indicating the use of each private toilet is received, and a usage status value per predetermined time period of the toilet facility including each private toilet is periodically updated based on the usage data. When response data including one level from among multiple levels indicating the degree of soiling of each private toilet is received, the response integrated value corresponding to the level included in the response data is updated. Then, when the usage status value exceeds a first threshold and the response integrated value of a specific level indicating a high degree of soiling among the multiple levels exceeds a second threshold, a request for cleaning the toilet facility is transmitted. Therefore, when determining whether to clean the toilet facility, both the usage status value indicating the objective usage status of each private toilet installed in the toilet facility and the response integrated value of the specific level indicating the subjective degree of soiling of each private toilet installed in the toilet facility by users are taken into consideration. Therefore, it is possible to determine whether to clean the toilet facility based on the degree of soiling of the private toilets installed in the toilet facility.

[0016] Furthermore, the above-mentioned Patent Document 1 does not disclose at all any specific configuration for determining whether or not to clean a toilet facility based on the degree of dirtiness of each private toilet installed in the toilet facility, such as the cleaning management system, cleaning management server, and cleaning management program of the present invention. [Brief explanation of the drawings]

[0017] [Figure 1] 1 is a system configuration diagram showing an outline of a cleaning management system according to an embodiment of the present invention. [Figure 2] FIG. 10 is a diagram showing an example of a restroom facility information table that records various information related to the restroom facilities to be managed. [Figure 3] FIG. 10 is a sequence diagram showing the flow of a cleaning request determination process. [Figure 4] FIG. 10 is a diagram showing an example of a questionnaire response screen regarding the degree of dirtiness of a private toilet room. [Figure 5] FIG. 10 is a diagram showing an example of a questionnaire response screen regarding soiled areas in a private toilet room. [Figure 6]FIG. 10 is a diagram showing an example of a survey end screen indicating that the survey has ended. [Figure 7] FIG. 10 is a diagram showing an example of a login screen for a cleaner to log in to the management screen. [Figure 8] FIG. 10 is a diagram showing an example of a management screen displayed after login. [Figure 9] FIG. 10 is a diagram showing an example of a cleaning completion operation input screen for inputting a cleaning completion operation. [Figure 10] FIG. 10 is a sequence diagram showing a cleaning request determination process according to a modified example. DETAILED DESCRIPTION OF THE INVENTION

[0018] <1. Embodiment> A cleaning management system, a cleaning management server, and a cleaning management program according to an embodiment of the present invention will be described with reference to FIGS.

[0019] The cleaning management system according to this embodiment is a system for determining the appropriate timing for cleaning a restroom facility. Here, a restroom facility refers to a restroom facility that includes one or more private restrooms. For example, in a situation where a men's restroom and a women's restroom are installed on a particular floor of a building, the men's restroom and the women's restroom can each be considered as one restroom facility. The cleaning management server according to this embodiment is a server computer that constitutes part of the cleaning management system and is a server that determines whether or not to clean the restroom facility based on various data. The cleaning management program according to this embodiment is a software program installed on the cleaning management server.

[0020] In the following, the cleaning management system 1 shown in Fig. 1 is exemplified as an example of a cleaning management system according to the present invention. Furthermore, the cleaning management server 4 shown in Fig. 1 is exemplified as an example of a cleaning management server according to the present invention. Furthermore, the cleaning management program PG installed in the cleaning management server 4 is exemplified as an example of a cleaning management program according to the present invention.

[0021] As shown in Figure 1, the cleaning management system 1 is composed of detection sensors 2 (2A, 2B, ...) installed in each private toilet in the toilet facility, a monitor 3 installed at the entrance to the toilet facility, a cleaning management server 4, and a cleaner terminal 5 used by cleaners who clean the toilet facility.

[0022] First, the detection sensors 2 (2A, 2B, ...) which are an example of the "detection unit" according to the present invention will be described. Here, the detection sensors 2A, 2B, ... have the same configuration. Therefore, in the following description, the detection sensors 2A, 2B, ... will be collectively referred to as the detection sensors 2.

[0023] The detection sensor 2 is composed of a magnetic sensor that detects the opening and closing of the door of the private toilet. Every time the door is opened or closed, the detection sensor 2 transmits toilet usage data indicating that the door has been opened or closed to the cleaning management server 4. The detection sensor 2 is configured to be able to communicate with the cleaning management server 4 via a network NW such as a LAN (Local Area Network).

[0024] Next, the monitor 3, which is an example of the "information input unit" according to the present invention, will be described. As described above, the monitor 3 is installed near the entrance of the restroom facility. In other words, one monitor 3 is installed in one restroom facility.

[0025] The monitor 3 is configured as a touch panel display monitor that includes a display function and an operation input function. The monitor 3 displays a questionnaire screen (see Figures 4 and 5) to be described later for users of the private toilets, and is configured to allow users to input answers to the questionnaire via the questionnaire screen. When answers are input via the questionnaire screen, the monitor 3 transmits answer data regarding the input answers to the cleaning management server 4. The monitor 3 is configured to be able to communicate with the cleaning management server 4 via a network NW such as a LAN.

[0026] The cleaning management server 4 decides whether or not to clean the target toilet facility based on the toilet usage data received from the detection sensor 2 and the response data received from the monitor 3. Furthermore, if the cleaning management server 4 decides to clean the toilet facility, it sends a cleaning request for the toilet facility to the cleaner terminal 5.

[0027] The cleaner terminal 5 is configured as a general notebook computer (laptop) or tablet device. The cleaner terminal 5 has a display function such as a display, and an operation input function such as a keyboard or touchpad. The cleaner terminal 5 also has a communication function to connect to the network NW via a wireless line such as Wi-Fi. As a result, the cleaner terminal 5 is configured to be able to communicate with the cleaning management server 4.

[0028] The cleaner terminal 5 receives a cleaning request from the cleaning management server 4 via the network NW, and displays information indicating the cleaning request for the target restroom facility on the screen.

[0029] Next, the restroom facility information table TB will be described with reference to Fig. 2. The restroom facility information table TB is a table that records information about each restroom facility that is the object of management in the cleaning management system 1. In this embodiment, the restroom facility information table TB is stored in the storage unit of the cleaning management server 4. However, this is not limited to this, and the restroom facility information table TB may be stored outside the cleaning management server 4 (such as an external storage device or cloud server) as long as it is accessible from the cleaning management server 4.

[0030] As shown in FIG. 2, the toilet facility information table TB records "Toilet ID", "Frequency of Use", "Integrated Response Value", and "Soiled Location".

[0031] In "Toilet ID", an identifier (identification number) for identifying each toilet facility in the cleaning management system 1 is recorded.

[0032] The "usage frequency" field records the frequency of use of each toilet facility per predetermined time period (one hour in this embodiment). The usage frequency per predetermined time period is an example of the "usage status value per predetermined time period" according to the present invention.

[0033] "Frequency of use" is calculated based on the usage data received from each detection sensor 2 within a specified time period. Specifically, two instances of usage data received from the detection sensor 2 are counted as one use of a private toilet. This is because it can be assumed that the first usage data is the detection of the door opening and closing when entering the private toilet, and the second usage data is the detection of the door opening and closing when leaving the private toilet.

[0034] For example, in the record (first row) with "Toilet ID" "001," "9" is entered in "Usage Frequency." This means that the private toilets installed in the restroom facility were used about 9 times during the previous specified time (1 hour). In other words, it can be seen that usage data was received about 18 times during the previous specified time (1 hour).

[0035] Additionally, in the record (line 2) with "Toilet ID" "002," "14" is entered in "Frequency of Use." This means that the private toilets installed in the restroom facility were used approximately 14 times during the previous specified time (1 hour). In other words, usage data was received approximately 28 times during the previous specified time (1 hour).

[0036] The "cumulative response value" records the results of responses to a questionnaire regarding the degree of dirtiness of each toilet stall installed in the toilet facility. As shown in FIG. 4, in this embodiment, the questionnaire regarding the degree of dirtiness of the toilet stall is configured to allow the respondent to select one of three levels of dirtiness: "clean," "normal," and "dirty." The three levels of "clean," "normal," and "dirty" are an example of the "multiple levels indicating the degree of dirtiness" according to the present invention.

[0037] For example, in the record (first line) with "Toilet ID" "001," "4" is entered for "Dirty," "3" for "Normal," and "0" for "Clean" in the "Accumulated Response Value." This means that on the questionnaire screen shown in Figure 4, "Dirty" was selected four times, "Normal" was selected three times, and "Clean" was not selected even once.

[0038] Additionally, in the record (second line) with "Toilet ID" "002," "11" is entered for "Dirty," "1" for "Normal," and "0" for "Clean" in the "Accumulated Response Value." This means that on the questionnaire screen shown in Figure 4, "Dirty" was selected 11 times, "Normal" was selected once, and "Clean" was not selected even once.

[0039] The "soiled areas" field records responses to a questionnaire about soiled areas in the toilet stall. As shown in FIG. 5, in this embodiment, the questionnaire about soiled areas in the toilet stall is configured to prompt the respondent to select one soiled area from the "toilet seat," "floor," and "sink." The "toilet seat," "floor," and "sink" are examples of "multiple soiled areas" according to the present invention.

[0040] For example, in the record (first line) with "Toilet ID" "001," "2" is entered for "Toilet seat," "1" for "Floor," and "1" for "Sink." This means that "Toilet seat" was selected twice, "Floor" was selected once, and "Sink" was selected once on the questionnaire screen shown in Figure 5.

[0041] Additionally, in the record (second line) with "Toilet ID" "002," "9" is entered for "Toilet seat," "2" for "Floor," and "0" for "Sink." This means that on the questionnaire screen shown in Figure 5, "Toilet seat" was selected nine times, "Floor" was selected twice, and "Sink" was not selected even once.

[0042] Next, with reference to the sequence diagram of FIG. 3, the process of determining whether to clean the restroom facilities in the cleaning management system 1 will be described in detail.

[0043] Each time the door is opened or closed, the detection sensor 2 transmits toilet usage data indicating that the door has been opened or closed to the cleaning management server 4. Note that the toilet usage data includes an identifier that identifies the toilet facility.

[0044] When the cleaning management server 4 receives toilet usage data twice from the detection sensor 2, it determines that the toilet facility identified by the identifier has been used once, and increments the number of times the corresponding toilet facility has been used (step S1).

[0045] When a user approaches or touches the monitor 3, the monitor 3 displays the screen SC1 shown in Fig. 4. When the user selects "clean" or "normal" on the screen SC1, the monitor 3 transmits response data including the level corresponding to "clean" or "normal" to the cleaning management server 4. The response data includes an identifier that identifies the restroom facility.

[0046] On the other hand, when the user selects "dirty" on screen SC1, the monitor 3 displays screen SC2 shown in Fig. 5. When one of "toilet seat," "floor," or "sink" is selected as the dirty area on screen SC2, the monitor 3 transmits response data including the level corresponding to "dirty" selected on screen SC1 and the dirty area selected on screen SC2 to the cleaning management server 4. Note that the response data includes an identifier that identifies the restroom facility.

[0047] If "Clean" or "Normal" is selected on screen SC1, or if "Dirty" is selected on screen SC1 and a dirty spot is selected on screen SC2, monitor 3 displays screen SC3 indicating that the survey has ended, as shown in Figure 6.

[0048] When the cleaning management server 4 receives the response data from the monitor 3, it updates the response integrated value corresponding to the level of dirtiness (either "clean," "normal," or "dirty") included in the response data (step S2). Specifically, the cleaning management server 4 accesses the restroom facility information table TB in Fig. 2 and increments the response integrated value corresponding to the level of dirtiness of the corresponding restroom facility.

[0049] Furthermore, in step S2, if the response data includes a dirty spot, the cleaning management server 4 also updates the dirty spot information corresponding to the dirty spot (either "toilet seat," "floor," or "sink"). Specifically, the cleaning management server 4 accesses the restroom facility information table TB in Fig. 2 and increments the integrated value of the item corresponding to the dirty spot.

[0050] Furthermore, the cleaning management server 4 updates the usage frequency per predetermined time every time a predetermined time (one hour in this embodiment) has elapsed (step S3). Specifically, the cleaning management server 4 updates the usage frequency per predetermined time to the most recent number of times the restroom facility has been used. At the same time, the cleaning management server 4 initializes (inputs zero) the most recent number of times the restroom facility has been used. Once the usage frequency has been updated, the same value is used as the usage frequency until the predetermined time (one hour) has elapsed.

[0051] The cleaning management server 4 sequentially executes the cleaning request condition determination process at predetermined intervals (step S4). Specifically, the cleaning management server 4 accesses the toilet facility information table TB in Fig. 2 and determines whether the usage frequency of each toilet facility exceeds a preset frequency threshold (an example of the "first threshold" according to the present invention) and whether the response accumulation value corresponding to "dirty" exceeds a preset response accumulation value threshold (an example of the "second threshold" according to the present invention).

[0052] Here, when it is determined that the usage frequency for a certain restroom facility exceeds the frequency threshold and the accumulated response value exceeds the accumulated response value threshold, the cleaning management server 4 sends a cleaning request for that restroom facility to the cleaner terminal 5 (step S5). At that time, the cleaning management server 4 acquires information on dirty areas for that restroom facility and sends this information together with the cleaning request to the cleaner terminal 5. For example, if the "Toilet ID" for the restroom facility is "002", the cleaning management server 4 sends information such as "toilet seat = 9, floor = 2, sink = 0" as dirty area information to the cleaner terminal 5.

[0053] In response to this, the cleaner terminal 5 displays information indicating the cleaning request for the toilet facility in question on the screen, as well as information about the soiled location on the screen.

[0054] The monitor 3 also functions as a terminal that receives a cleaning completion operation to indicate that cleaning of the toilet facility has been completed.

[0055] Specifically, when the cleaner touches the button BT on the screen SC1 shown in FIG. 4 to display the management screen, the monitor 3 displays a login screen SC4 shown in FIG.

[0056] When the enter key is touched after entering the PIN on the login screen SC4, the monitor 3 displays the screen SC5 shown in Fig. 8. When the first item "patrol cleaning completed" is touched on the screen SC5, the monitor 3 displays the screen SC6. When "cleaning completed" is touched on the screen SC6, the monitor 3 sends cleaning completion information including the identification information of the restroom facility to the cleaning management server 4.

[0057] When the cleaning management server 4 receives the cleaning completion information, it accesses the toilet facility information table TB in Figure 2 and initializes the frequency of use of the toilet facility identified by the identification information, the accumulated response values for each level, and the number of responses for each dirty spot (dirty spot information) (step S6).

[0058] Furthermore, the cleaning management server 4 transmits a cancellation of the cleaning request for the relevant restroom facility to the cleaner terminal 5 (step S7).

[0059] According to the above-described embodiment, when response data including one of a plurality of levels indicating the degree of soiling of each toilet stall is received, the response integrated value corresponding to the one level included in the response data is updated (step S2 in FIG. 3). Furthermore, the usage status value of the toilet facility per predetermined time period is periodically updated based on the toilet usage data (step S3). When the usage frequency exceeds the frequency threshold and the response integrated value of a specific level indicating a high degree of soiling among the plurality of levels exceeds the response integrated value threshold (step S4), a request for cleaning the toilet facility is transmitted (step S5).

[0060] Therefore, when determining whether to clean the restroom facility, both the frequency of use, which indicates the objective usage status of each private toilet installed in the restroom facility, and the specific level of response integrated value, which indicates the subjective degree of dirtiness of each private toilet installed in the restroom facility by users, are taken into consideration. Therefore, it is possible to determine whether to clean the restroom facility based on the degree of dirtiness of each private toilet installed in the restroom facility.

[0061] In particular, according to the embodiment described above, when the degree of dirtiness is selected as "dirty," the user is also prompted to select the dirty locations. Information about the selected dirty locations is then sent to the cleaner terminal 5 along with the cleaning request. This allows the cleaner to know in advance which locations should be focused on during cleaning based on the dirty location information.

[0062] Furthermore, according to the above-described embodiment, the cleaner inputs a cleaning completion operation via the monitor 3, and the completion of cleaning of the restroom facility is appropriately notified to the cleaning management server 4. Therefore, the cleaning status of each restroom facility can be reflected in the cleaning management system 1 in real time.

[0063] <2. Modifications> The cleaning management system, cleaning management server, and cleaning management program according to the present invention are not limited to the above-described embodiments, and various modifications and improvements are possible within the scope of the claims.

[0064] For example, in the above-described embodiment, the "usage frequency per predetermined time" is used as an example of the "usage status value per predetermined time" according to the present invention, but the present invention is not limited to this. The "usage rate per predetermined time" may be used as an example of the "usage status value per predetermined time."

[0065] Specifically, the "utilization rate per predetermined time period" may be calculated based on the utilization data received from each detection sensor 2 within a predetermined time period, similar to the "utilization frequency per predetermined time period."

[0066] More specifically, when usage data indicating entry is received from the detection sensor 2, the usage time measurement begins. Also, when usage data indicating exit is received from the detection sensor 2, the usage time measurement ends and the usage time is calculated. This process is repeated within a predetermined time period, and the total usage time is calculated as needed. Then, when a predetermined time period (e.g., one hour) has elapsed, the usage time relative to the predetermined time period is calculated as the usage rate (step S30 in FIG. 10). Also, in the cleaning request condition determination process (step S40 in FIG. 10), it is determined whether the calculated usage rate exceeds a preset usage rate threshold value.

[0067] In addition, although the above embodiment uses "frequency of use per predetermined time" and the above modified example uses "usage rate per predetermined time," the present invention is not limited to this. Both "frequency of use per predetermined time" and "usage rate per predetermined time" may be used.

[0068] Although not shown in the figure, in the condition determination process for a cleaning request, the condition determination may be made such that the "usage frequency per specified time" exceeds a frequency threshold and the "usage rate per specified time" exceeds a usage rate threshold.

[0069] Furthermore, in the above-described embodiment, both the "frequency of use per predetermined time" and the "accumulated response value" are taken into consideration, but the condition for a cleaning request may be determined based on only one of them. For example, a cleaning request notification may be issued only on the condition that the "frequency of use per predetermined time" exceeds a frequency threshold. In this case, the monitor 3 is not necessarily required. Alternatively, a cleaning request notification may be issued only on the condition that the "accumulated response value" exceeds a threshold value for the accumulated response value. In this case, the detection sensor 2 is not necessarily required.

[0070] In the above-described embodiment, the detection sensor 2 that detects the door opening and closing has been given as an example of the "detection unit" according to the present invention, but this is not limiting. For example, a human presence sensor or the like may be used as the "detection unit." In this case, the timing when the human presence sensor reacts to a user is received as "open," and the timing when the human presence sensor can no longer detect a user's reaction is received as "closed," and these two events are counted as one use of the toilet stall.

[0071] In the above-described embodiment, touching the button BT labeled "Management Screen" on the screen SC1 of Fig. 4 causes a transition to the login screen SC4 of Fig. 7, but this is not limiting. Instead of the button BT, a system logo or the like may be placed, and touching the logo may cause a transition to the login screen SC4 of Fig. 7. [Explanation of symbols]

[0072] 1 Cleaning Management System 2 detection sensors 3 monitors 3. Cleaning management server 3 monitors 4. Cleaning management server 5 Cleaner terminal PG Cleaning Management Program TB Toilet Facility Information Table TB

Claims

1. A cleaning management system, a cleaning management server for determining when to clean a restroom facility including at least one toilet stall; a cleaner terminal used by a cleaner who cleans the toilet facility; a detection unit that detects the use of each private toilet in the toilet facility and transmits usage data indicating that each private toilet has been used to the cleaning management server; an information input unit configured to allow the user to select one level from a plurality of levels indicating the degree of dirtiness of each of the private toilets in stages, and to transmit answer data including the one level to the cleaning management server in response to the user selecting the one level; Equipped with The cleaning management server includes: periodically updating the usage status value of the toilet facility per predetermined time period based on the usage data; updating a response integrated value corresponding to the one level included in the response data; A cleaning management system characterized in that when the usage status value exceeds a first threshold value and the accumulated response value of a specific level among the multiple levels that indicates a high level of dirtiness exceeds a second threshold value, a request to clean the toilet facility is sent to the cleaner terminal.

2. the information input unit is configured to, when the specific level is selected by the user, further respond with one dirty spot from a plurality of dirty spots indicating the dirty spots of each of the private toilets, and in response to the user selecting the one dirty spot, transmit the response data including the specific level and the one dirty spot to the cleaning management server; The cleaning management server includes: updating the dirty spot information of the toilet facility based on the one dirty spot included in the response data; The cleaning management system according to claim 1, wherein when the cleaning request for the restroom facility is sent to the cleaner terminal, the dirty location information is also sent to the cleaning terminal.

3. the information input unit is configured to input a cleaning completion operation indicating that cleaning of the restroom facility has been completed, and in response to the cleaner inputting the cleaning completion operation, transmit cleaning completion information to the management server; The management server When the cleaning completion information is received, the utilization status value, the response integrated value of each level, and the soiled location information are initialized, respectively; 3. The cleaning management system according to claim 1, wherein a cancellation of the cleaning request for the toilet is transmitted to the cleaner terminal.

4. A cleaning management server that manages cleaning of a restroom facility including at least one private restroom, Receive usage data indicating that each private toilet room has been used, periodically updating the usage status value of the toilet facility per predetermined time period based on the usage data; When receiving response data including one level selected from a plurality of levels indicating the degree of dirtiness of each of the private toilet rooms, the response integrated value corresponding to the one level included in the response data is updated; A cleaning management server characterized by sending a cleaning request for the toilet facility when the usage status value exceeds a first threshold value and the cumulative response value of a specific level among the multiple levels, which indicates a high level of dirtiness, exceeds a second threshold value.

5. a) receiving usage data indicating that at least one restroom stall has been used; b) periodically updating an hourly usage value of the restroom facility including the at least one toilet stall based on the usage data; c) when receiving answer data including one level selected from a plurality of levels indicating the degree of soiling of each of the toilet stalls in stages, updating the answer integrated value corresponding to the one level included in the answer data; e) sending a cleaning request for the restroom facility when the usage status value exceeds a first threshold value and the response integrated value of a specific level indicating a high level of dirtiness among the plurality of levels exceeds a second threshold value; A cleaning management program that allows a computer to run the above.

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