Information processing apparatus, information processing method, and program

Abstract

To provide a technique that enables a facility to do shopping for residents.SOLUTION: A facility / resident management unit 51 receives information about a facility F and information about each of N residents NK transmitted from a facility manager terminal 2, associates these pieces of information with each other, and stores and manages them in a facility / resident information DB 71. A UI control unit 52 displays, for each resident NK, all commodities or commodities by category on a display screen HG of the facility manager terminal 2, and generates various UIs that allow him or her to select and order desired commodities to purchase from among the displayed commodities, and transmits the UIs to the facility manager terminal 2.SELECTED DRAWING: Figure 4

Description

[Technical Field]

[0001] The present invention relates to an information processing device, an information processing method, and a program. [Background technology]

[0002] The technology described in Patent Document 1 below is known as a technology that allows a patient who receives a recommendation from a pharmacist for a product related to a prescription drug when receiving medication instructions based on a prescription to also purchase other products at a drugstore, for example. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Publication No. 2023-133229 Summary of the Invention [Problem to be solved by the invention]

[0004] In recent years, there has been a demand for facilities with multiple residents to be able to do shopping for the residents. However, conventional techniques, including the technique of Patent Document 1, have not been able to fully meet such demands.

[0005] The present invention has been made in view of the above circumstances, and aims to provide a technology that enables a facility to carry out shopping on behalf of residents. [Means for solving the problem]

[0006] In order to achieve the above object, an information processing device according to one aspect of the present invention comprises: An information processing device that supports the provision of goods or services to N residents (N is an integer value of 1 or more) of a facility, a management means for linking and managing the facility and each of the N residents; a UI control means for controlling a UI (User Interface) that receives orders for the goods or services for each of the N residents on a terminal managed by the facility and at least one of the N residents; Equipped with.

[0007] An information processing method and a program according to one aspect of the present invention are a method and a program corresponding to an information processing device according to one aspect of the present invention. [Effects of the Invention]

[0008] According to the present invention, the facility can carry out shopping for residents. [Brief explanation of the drawings]

[0009] [Figure 1] 1 is a diagram showing an overview of a service that can be realized by an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied; [Figure 2] 1 is a diagram illustrating an example of a configuration of an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied. [Figure 3] 3 is a block diagram showing an example of a hardware configuration of a server in the information processing system of FIG. 2. FIG. [Figure 4] 4 is a functional block diagram showing an example of a functional configuration of the server of FIG. 3 that constitutes the information processing system of FIG. 2. [Figure 5] FIG. 10 is a diagram showing an example of a UI screen that is output from a server having the functional configuration of FIG. 4 and displayed, for example, on a facility management terminal, on which product orders (orders from all products) by residents are accepted. [Figure 6] FIG. 10 is a diagram showing an example of a UI screen output from a server having the functional configuration of FIG. 4 and displayed on, for example, a facility management terminal, on which product orders (orders from among "medicine" products) by residents are accepted. [Figure 7]FIG. 10 is a diagram showing an example of a UI screen output from a server having the functional configuration of FIG. 4 and displayed on, for example, a facility management terminal, showing an example of a shopping cart screen that lists product orders made by residents. [Figure 8] 5 is a diagram showing an example of a UI screen output from a server having the functional configuration of FIG. 4 and displayed on, for example, a facility management terminal, and showing an example of a screen related to an ordering procedure. FIG. [Figure 9] 5 is a diagram showing an example of a UI screen output from a server having the functional configuration of FIG. 4 and displayed on, for example, a facility management terminal, and showing an example of a screen for confirming order details. FIG. [Figure 10] 5 is a diagram showing an example of a UI screen output from a server having the functional configuration of FIG. 4 and displayed on, for example, a facility management terminal, and showing an example of a screen related to card confirmation. FIG. [Figure 11] 5 is a diagram showing an example of a UI screen output from a server having the functional configuration of FIG. 4 and displayed on, for example, a facility management terminal, and showing an example of a screen related to order completion. FIG. [Figure 12] FIG. 10 is a diagram showing an example of a UI screen that is output from a server having the functional configuration of FIG. 4 and displayed, for example, on a facility management terminal, on which product orders (orders from favorite products) by residents are accepted. [Figure 13] This figure shows an example of a UI screen that is output from a server having the functional configuration of Figure 4 and displayed on, for example, a facility management terminal, and that accepts product orders from residents (orders from among the "jelly" products). [Figure 14] 5 is a diagram showing an example of a UI screen output from a server having the functional configuration of FIG. 4 and displayed on, for example, a facility management terminal, and showing an example of a screen relating to an order history. FIG. DETAILED DESCRIPTION OF THE INVENTION

[0010] Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

[0011] First, referring to Figure 1, we will explain an overview of a service (hereinafter referred to as "this service") that can be realized by an information processing system (see Figure 2 described later) to which a server according to one embodiment of the information processing device of the present invention is applied. FIG. 1 is a diagram showing an outline of the present service that can be realized by an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied.

[0012] This service supports the provision of goods or services to N residents (N is an integer greater than or equal to 1) of a facility. Specifically, the service shown in Figure 1 is a service that enables a facility with N residents to do their shopping on behalf of the residents.

[0013] For example, the service in the example of FIG. 1 is provided by a service provider ST to a facility F and, for example, a drug store DS. Therefore, in the example of Figure 1, the service uses a server 1 managed by the service provider ST, a facility manager terminal 2 managed by the facility manager SK of facility F, and a product and service manager terminal 3 (see Figure 2) managed by a product and service manager DK of a drugstore DS or the like.

[0014] In the example of this service in Figure 1, in step S1, the server 1 accepts information about facility F and information about N residents NK residing in facility F, and manages facility F in association with each of the N residents NK. Facility F refers to nursing homes, facilities for people with disabilities, care centers, etc.

[0015] Next, in step S2, the server 1 causes the facility manager terminal 2 to function as a UI (User Interface) that accepts, for example, product orders for each of the N residents. The UI will be described later with reference to FIG. 6 etc. In this service, although not shown in FIG. 1, the server 1 (UI) creates one cart at facility F and accepts orders for each of the above-mentioned units in the cart.

[0016] Next, in step S3, the server 1 creates a detailed statement for each unit of order accepted via the UI in step S2. Next, in step S4, the server 1 executes processing related to settlement for the order per unit accepted via the UI in step S2.

[0017] As a result, orders for products based on the unit orders collected at facility F are placed with drugstore DS. At the drug store DS, products are packed according to the unit orders, and once the packed products according to the unit orders are combined, the combined products are delivered to the facility F, for example, by a delivery company.

[0018] Therefore, according to this service, in a facility F where N residents NK reside, the facility F (the facility manager SK) can do the shopping for the residents NK.

[0019] Next, with reference to FIG. 2, a description will be given of the configuration of an information processing system that realizes the provision of the above-described service, that is, an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied. FIG. 2 is a diagram showing an example of the configuration of an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied.

[0020] The information processing system shown in FIG. 2 is configured to include a server 1, a facility manager terminal 2, and a product and service manager terminal 3. The server 1, the facility manager terminal 2, and the product and service manager terminal 3 are connected to each other via a network NW such as the Internet.

[0021] The server 1 is an information processing device managed by the service provider ST (see FIG. 1) of this service. The server 1 executes various processes for realizing this service while appropriately communicating with the facility manager terminal 2 and the product / service manager terminal 3.

[0022] The facility manager terminal 2 is managed by the facility manager SK (see FIG. 1) of facility F, and is an information processing device that can be operated not only by the staff of facility F but also by N residents NK. The facility manager terminal 2 is configured as a smartphone, tablet, personal computer, etc. At least one facility manager terminal 2 is installed in each facility F. Specifically, a facility manager terminal 2-1 is installed in a care center facility (facility F) described later, and a facility manager terminal 2-m (m is an integer value of 1 or more) is installed in a nursing home (facility F) not shown, for example, so that at least one facility manager terminal 2 is installed in each facility F. The facility manager terminals 2 are denoted by reference numerals 2-1 to 2-m. When there is no need to distinguish between them, they will be referred to as facility manager terminals 2.

[0023] The product and service manager terminal 3 is an information processing device operated by a product and service manager DK (see FIG. 1) of a drug store DS or the like, and is configured by a smartphone, tablet, personal computer, or the like. At least one product service manager terminal 3 is installed in each drugstore DS, for example. Specifically, at least one product service manager terminal 3-1 is installed in the XX drugstore △△ store described below, and at least one product service manager terminal 3-p (p is an integer value of 1 or more) is installed in the XX drugstore XX store (not shown). The product and service manager terminals 3 are denoted by reference numerals 3-1 to 3-p herein. When it is not necessary to distinguish between them, they are referred to as the product and service manager terminal 3.

[0024] FIG. 3 is a block diagram showing an example of a hardware configuration of a server in the information processing system shown in FIG.

[0025] The server 1 is configured to include a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an input unit 16, an output unit 17, a memory unit 18, a communication unit 19, and a drive 20.

[0026] The CPU 11 executes various processes according to a program recorded in the ROM 12 or a program loaded from the storage unit 18 into the RAM 13 . The RAM 13 also stores data and the like necessary for the CPU 11 to execute various processes.

[0027] The CPU 11, ROM 12, and RAM 13 are interconnected via a bus 14. An input / output interface 15 is also connected to this bus 14. To the input / output interface 15, an input unit 16, an output unit 17, a storage unit 18, a communication unit 19, and a drive 20 are connected.

[0028] The input unit 16 is configured by, for example, a keyboard, and accepts input of various information. The output unit 17 is configured with a display such as a liquid crystal display, a speaker, etc., and outputs various information as images and sounds. The storage unit 18 is configured with a DRAM (Dynamic Random Access Memory) or the like, and stores various data. The communication unit 19 communicates with other devices (for example, the facility manager terminal 2 and the product / service manager terminal 3 in FIG. 2) via a network NW including the Internet.

[0029] Removable media 30, such as a magnetic disk, optical disk, magneto-optical disk, or semiconductor memory, is appropriately attached to the drive 20. A program read from the removable media 30 by the drive 20 is installed in the storage unit 18 as needed. Furthermore, the removable medium 30 can also store various data stored in the storage unit 18 in the same manner as the storage unit 18.

[0030] Although not shown, the facility manager terminal 2 and the product / service manager terminal 3 in Fig. 2 can also have basically the same hardware configuration as that shown in Fig. 3. Therefore, a description of the hardware configuration of the facility manager terminal 2 and the product / service manager terminal 3 will be omitted.

[0031] The various hardware and software components constituting the information processing system of FIG. 2, including the server 1 of FIG. 3, work together to execute various processes for providing the present service of FIG.

[0032] FIG. 4 is a functional block diagram showing an example of the functional configuration of the server of FIG. 3 in the information processing system of FIG.

[0033] As shown in FIG. 4, in the CPU 11 of the server 1, a facility / resident management unit 51, a UI control unit 52, a statement creation unit 53, and a payment support unit 54 function. In addition, in one area of the storage unit 18 of the server 1, a facility / resident information DB 71, a UI information DB 72, a statement creation information DB 73, and a payment support information DB 74 are provided.

[0034] The facility / resident management unit 51 manages the facility F and each of the N residents NK in association with each other. Specifically, the facility / resident management unit 51 receives information about facility F and information about each of the N residents NK sent from the facility manager terminal 2, links this information, and stores and manages it in the facility / resident information DB71.

[0035] The information about the facility F mentioned above includes the name and address, the number of residents NK, information about the facility manager SK (see Figure 1), information about staff, card information required for payment, billing address information, and email address information. The information of the resident NK includes information such as name, age, gender, and card information required for payment.

[0036] The UI control unit 52 controls the facility manager terminal 2 managed by the facility F to function as a UI (User Interface) that accepts orders for products (or provision of services) for each of the N residents NK. Specifically, the UI control unit 52 displays all products and products by category for each resident NK on the display screen HG of the facility manager terminal 2 (see, for example, Figures 5 and 6), and generates various UIs that allow the resident NK to select and order the products they wish to purchase from the displayed products, and sends these to the facility manager terminal 2. Order information received from various UIs and facility manager terminal 2 is stored in UI information DB 72 by UI control unit 52 . The UI control unit 52 generates purchase history information based on order information, invoice information (described below), payment support information, etc., and stores it in the UI information DB 72 (the generation of purchase history information may be performed by the invoice creation unit 53, the payment support unit 54, or the facility / resident management unit 51, and the storage location is not limited to the UI information DB 72). Regarding the UI control unit 52, it is assumed that the UI has a function of creating one cart and receiving orders for each of N residents NK in that one cart (this is an example).

[0037] As described above, the facility / resident management unit 51 functions to link and manage the facility F with each of the N residents NK, and the UI control unit 52 functions to accept product orders for each of the N residents NK as a unit.As a result, in a facility F where N residents NK reside, the facility F can act as a proxy for the residents NK in their shopping.

[0038] The statement preparation unit 53 executes control to prepare a statement for an order accepted through the UI. Specifically, the invoice creation unit 53 executes control to create an invoice (invoice of what products, quantity, amount, etc.) for each order for each unit of N residents NK accepted by the UI. The statement preparation unit 53 also executes control to combine the orders for each unit described above into one and prepare this combined statement, that is, a statement for facility F. The created specification is stored and managed in the specification creation information DB 73 by the specification creation unit 53. By functioning the statement preparation unit 53, a statement can be prepared, and the statement can be provided to each of the N residents NK and to the facility F.

[0039] The payment support unit 54 controls the payment process for orders accepted through the UI. Specifically, the payment support unit 54 controls the processing of payments for orders for each unit of N residents NK accepted by the UI, either as a facility F or for each unit. By functioning the payment support unit 54, payment can be made for the facility F. Alternatively, payment can be made for each of the N residents NK.

[0040] The above-mentioned UI (User Interface) will be described with reference to the drawings. Figure 5 shows an example of a UI screen that is output from a server having the functional configuration of Figure 4 and displayed, for example, on a facility management terminal, and is a diagram showing an example of a screen on which product orders (orders from all products) by residents are accepted.

[0041] As shown in FIG. 5, facility F is a "nursing care center facility" and drug store DS is "XX drug store △△ store." The current customer is "Taro Tanaka," a resident of facility F. Because "Taro Tanaka" selected "All" from the categories, all products from drug store DS are displayed on the display screen HG. In other words, eggshell membrane supplements, various jellies, and glucose are displayed, as shown in Figure 5. In addition to the categories shown in Figure 5, such as "All," "Medicine," "Health Food," "Body Soap," there are also categories such as "Pet Supplies," "Snacks," "Alcohol," and "Batteries and Home Appliances," which are not shown. You can proceed with your order by selecting the product you want to purchase from the "all" products displayed and clicking or tapping the "Add to Cart" button. For example, when selecting a product, if you click or tap the "Add to Favorites" button, you can also see the display shown in Figure 12, which will be described later.

[0042] Figure 6 is an example of a UI screen that is output from a server having the functional configuration of Figure 4 and displayed, for example, on a facility management terminal, and shows an example of a screen on which product orders (orders from among the "medicine" products) by residents are accepted.

[0043] When "Medicine" is selected from the category, a screen will appear with the product "Medicine" as shown in Figure 6. "Taro Tanaka" can proceed with the order by selecting the product he wants to purchase from the "Medicine" products and clicking or tapping the "Add to Cart" button. Since the product is medicine, he will also need to check the package insert.

[0044] Figure 7 is an example of a UI screen that is output from a server having the functional configuration of Figure 4 and displayed, for example, on a facility management terminal, and shows an example of a shopping cart screen that summarizes product orders made by residents.

[0045] The contents of the shopping cart showing the order status of "Taro Tanaka" and "Ichiro Suzuki" who reside in facility F are as shown in Figure 7. For example, you can proceed to the ordering process by clicking or tapping the "Proceed to Checkout" button.

[0046] FIG. 8 is a diagram showing an example of a UI screen output from a server having the functional configuration of FIG. 4 and displayed on, for example, a facility management terminal, and is a diagram showing an example of a screen related to an ordering procedure. When you proceed to the ordering process, the orderer information, payment method, total amount, etc. will be displayed as shown in Figure 8 (specific names and figures will not be included here). For example, you can confirm the order details by clicking or tapping the "Confirm" button.

[0047] FIG. 9 is a diagram showing an example of a UI screen output from a server having the functional configuration of FIG. 4 and displayed on, for example, a facility management terminal, and is a diagram showing an example of a screen for confirming order details. As shown in Figure 9, orderer information, delivery information (order status of "Taro Tanaka" and "Ichiro Suzuki"), payment method, total amount, etc. are displayed, and the user can proceed to confirm the order by clicking or tapping the "Confirm Order" button, for example.

[0048] FIG. 10 is a diagram showing an example of a UI screen output from a server having the functional configuration of FIG. 4 and displayed on, for example, a facility management terminal, and is a diagram showing an example of a screen related to card confirmation. Regarding card verification, as shown in Figure 10, you will be asked to either pay with a saved card or a new card. For example, if you choose to pay with a saved card (by clicking or tapping the "Pay with saved card" button), you can complete your order as shown in Figure 11. FIG. 11 is a diagram showing an example of a UI screen output from a server having the functional configuration of FIG. 4 and displayed on, for example, a facility management terminal, and is a diagram showing an example of a screen related to order completion.

[0049] With the above UI, you can proceed from selecting and ordering products to completing the order.

[0050] Figure 12 is a diagram showing an example of a UI screen that is output from a server having the functional configuration of Figure 4 and displayed, for example, on a facility management terminal, and that shows an example of a screen on which product orders (orders from favorite products) by residents are accepted. Regarding the above-mentioned order, for example, if "Taro Tanaka" selects "All" from the categories and then clicks or taps, for example, the "Add to Favorites" button, the display screen HG shown in Figure 12 will appear, and the user will be able to order the product in the same manner as described above. It should be noted that, when the "Remove from Favorites" button is clicked or tapped on the display screen HG of FIG. 12, the displayed product is deleted from the screen.

[0051] Figure 13 is an example of a UI screen that is output from a server having the functional configuration of Figure 4 and displayed, for example, on a facility management terminal, and shows an example of a screen on which product orders from residents (orders from among the "jelly" products) are accepted. For example, if "Taro Tanaka" selects "jelly" from the categories, "jelly" products can be displayed as shown in FIG.

[0052] FIG. 14 is a diagram showing an example of a UI screen relating to order history, which is output from a server having the functional configuration of FIG. 4 and displayed on, for example, a facility management terminal. For example, on the display screen HG for ordering products such as those shown in Figures 5, 6, 12, and 13, by clicking or tapping the "Order History" button, you can check your order history as shown in Figure 14.

[0053] As explained above with reference to FIGS. 1 to 14, by providing this service, facility F can do shopping for resident NK. In addition, by providing this service, it is possible to register information about tenants NK on the system, making it possible to shop for each tenant NK. In addition, by providing this service, detailed statements can be issued for each tenant NK. In addition, by providing this service, it will be possible to provide delivery services to residents NK of facilities F, such as nursing homes, facilities for people with disabilities, and care centers.

[0054] According to this service, information on up to 999 residents NK can be registered for facility F (for example, the above-mentioned "sample nursing care center facility"). In other words, the information on residents NK is linked to the information on facility F. With this service, each resident NK can select and purchase products for one cart (this service is not structured in such a way that facility F simply collects product orders from N residents NK and purchases them on their behalf). With this service, when it comes to ordering products, for example, as shown in Figure 7, for one cart, orders from resident "Tanaka Taro" can be summarized as, for example, the product contents, quantity, and price, and orders from resident "Suzuki Ichiro" can be summarized as, for example, the product contents, quantity, and price, etc. Once the order is confirmed, you can pay by card or pay by invoice, for example. With this service, facility F can purchase products on behalf of resident NK and issue a detailed invoice. Furthermore, with this service, the drug store DS, which is the place where the products are purchased, can track on the system who has purchased what among the N residents NK of facility F. This allows the drug store DS to bag the products for each resident NK (meaning that sorting is not required on the facility F side), pack these products together in a cardboard box, for example, and deliver them to facility F. With this service, the information of resident NK is linked to the information of facility F, so facility F can select and purchase products for each resident NK for one cart. Meanwhile, drugstore DS can track who, out of the N resident NKs at facility F, has purchased what on the system, so it can bag products for each resident NK.

[0055] Although one embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and modifications, improvements, etc. within the scope of achieving the object of the present invention are considered to be included in the present invention.

[0056] In the above-described embodiment, the server 1 lists the facility manager terminal 2 as the terminal that functions as the UI, but the UI may also be made to function on terminals (smartphones, tablets, personal computers, etc.) managed by N residents. The UI may be a UI that functions as an application on the facility manager terminal 2 side, or may be a UI that functions on a website managed by a server on the product and service manager DK side, for example.

[0057] Furthermore, in the above-described embodiment, the server 1 creates one cart and accepts orders for each of the above-described units in the cart, but it may also be configured to create one cart for each unit and accept orders for each of the carts.

[0058] Furthermore, in the above-described embodiment, the server 1 had a function in which the UI creates one cart using the UI control unit 52 and accepts orders for each unit of N residents NK in that one cart, but this is not limited to this, and the UI may have a function in which it creates one cart for each unit and accepts orders for each of these carts.

[0059] Furthermore, in the above-described embodiment, the target of this service is the facility F (N residents NK), but the target is not limited to this and may be a corporation, which is an organization or group.

[0060] Furthermore, in the above-described embodiment, the service on behalf of facility F is the purchase of products sold at drugstore DS, but it is not limited to this and may also be the purchase of products sold at convenience stores or supermarkets, or even a request for the provision of services such as rehabilitation services through home visits.

[0061] For example, the system configuration shown in FIG. 2 and the hardware configuration of the server 1 shown in FIG. 3 are merely examples for achieving the object of the present invention, and are not particularly limited.

[0062] Furthermore, the functional block diagram shown in Fig. 4 is merely an example and is not particularly limited. That is, it is sufficient if the information processing system in Fig. 2 is provided with functions that can execute the various processes described above as a whole, and the functional blocks and databases used to realize these functions are not particularly limited to the example in Fig. 4.

[0063] Furthermore, the locations of the functional blocks and databases are not limited to those shown in FIG. 4 and may be arbitrary. For example, at least some of the functional blocks and databases arranged on the server 1 side may be provided on the facility manager terminal 2 side, the product and service manager terminal 3 side, or another information processing device (not shown).

[0064] The above-described series of processes can be executed by hardware or software. Furthermore, one functional block may be configured as a single piece of hardware, a single piece of software, or a combination thereof.

[0065] When a series of processes is executed by software, the programs that make up the software are installed into a computer or the like from a network or a recording medium. The computer may be a computer built on dedicated hardware. The computer may also be a computer capable of executing various functions by installing various programs, such as a server, a general-purpose smartphone, or a personal computer.

[0066] The recording medium containing such a program may be composed not only of a removable medium (not shown) that is distributed separately from the device main body in order to provide the program to the user, but also of a recording medium that is provided to the user in a state that is pre-installed in the device main body.

[0067] In this specification, the steps describing the program to be recorded on the recording medium include not only processes that are performed in chronological order, but also processes that are not necessarily performed in chronological order but are performed in parallel or individually.

[0068] To sum up, the information processing device to which the present invention is applied is sufficient as long as it has the following configuration, and can take on a variety of different embodiments. That is, an information processing device to which the present invention is applied (for example, the server 1 in FIGS. 1 to 4) An information processing device that supports the provision of goods (e.g., goods shown in FIGS. 5, 6, 12, and 13) or services to N (N is an integer value of 1 or more) residents (e.g., residents NK in FIG. 1) residing in a facility (e.g., facility F in FIG. 1), a management means (for example, facility and resident management unit 51 in FIG. 4) for linking and managing the facility and each of the N residents; a UI control means (e.g., UI control unit 52 in FIG. 4) that controls a UI (User Interface) (e.g., UI shown in screen display GH in FIGS. 5 to 14) that accepts orders for the provision of the goods or services for each of the N residents as a unit, to function on a terminal managed by the facility and at least one of the N residents (e.g., facility manager terminal 2 in FIGS. 1, 2, and 4, or a terminal such as a smartphone managed by resident NK); It is enough to have this.

[0069] Such an information processing device (for example, the server 1 in FIGS. 1 to 4) allows the facility to do shopping for the resident.

[0070] In addition, an information processing device to which the present invention is applied (for example, the server 1 in FIGS. 1 to 4) a statement creation means (such as the statement creation unit 53 in FIG. 4 ) for creating a statement (such as the statement shown in FIG. 1 ) for each unit of order received by the UI; The sensor may further include:

[0071] In addition, an information processing device to which the present invention is applied (for example, the server 1 in FIGS. 1 to 4) a payment support unit (e.g., the payment support unit 54 in FIG. 4 ) that executes a process related to payment for the order for each unit (e.g., the payment shown in FIG. 1 ) received by the UI for the facility or for each unit; The sensor may further include:

[0072] In addition, in an information processing device to which the present invention is applied (for example, the server 1 in FIGS. 1 to 4), The UI has a function of creating one cart (for example, the shopping cart shown in FIG. 7 ) and receiving the order for each unit in the cart. It is possible.

[0073] In addition, in an information processing device to which the present invention is applied (for example, the server 1 in FIGS. 1 to 4), The UI has a function of creating one cart for each unit and receiving the order for each cart. It is possible. [Explanation of symbols]

[0074] 1 Server, 2 Facility manager terminal, 3 Product and service manager terminal, 11 CPU, 12 ROM, 13 RAM, 14 Bus, 15 Input / output interface, 16 Input section, 17 Output section, 18 Memory section, 19 Communication section, 20 Drive, 30 Removable media, 51 Facility and resident management section, 52 UI control section, 53 Statement preparation section, 54 Payment support section, 71 Facility and resident information DB, 72 UI information DB, 73 Statement preparation information DB, 74 Payment support information DB, F Facility, NK Resident, ST Service provider, SK Facility manager, DS Drugstore, DK Product and service manager, HG Display screen

Claims

1. An information processing device that supports the provision of goods or services to N residents (N is an integer value of 1 or more) of a facility, a management means for linking and managing the facility and each of the N residents; a UI control means for controlling a UI (User Interface) that receives orders for the goods or services for each of the N residents on a terminal managed by the facility and at least one of the N residents; An information processing device comprising:

2. a statement creation means for creating a statement for each unit of order received by the UI; The information processing device according to claim 1 , further comprising:

3. a payment support means for executing a process related to payment for the order for each unit accepted by the UI, either for the facility or for each unit; The information processing device according to claim 1 , further comprising:

4. The UI has a function of creating one cart and receiving the order for each unit in the cart. The information processing device according to claim 1 .

5. The UI has a function of creating one cart for each unit and receiving the order for each cart. The information processing device according to claim 1 .

6. An information processing method executed by an information processing device that supports the provision of goods or services to N residents (N is an integer value of 1 or more) of a facility, comprising: a management step of linking the facility with each of the N residents and managing them; a UI control step of executing control to cause a UI (User Interface) that accepts orders for the products or services for each of the N residents to function on a terminal managed by the facility and at least one of the N residents; An information processing method including:

7. A computer that supports the provision of goods or services to N residents (N is an integer value of 1 or more) of a facility, a management step of linking the facility with each of the N residents and managing them; a UI control step of executing control to cause a UI (User Interface) that accepts orders for the products or services for each of the N residents to function on a terminal managed by the facility and at least one of the N residents; A program that executes control processing including:

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