Lost article management system, lost article management method, and program

Abstract

To provide a lost article management system for efficiently managing lost articles.SOLUTION: A lost article management system 1 includes a lost article reception part for receiving registration of a lost article acquired in an accommodation facility, a grouping part for collecting a plurality of lost articles as a lost article group on the basis of acquisition places of lost articles and acquisition dates and times received by the lost article reception part, a user information storage part for storing user information of the accommodation facility, a lost article owner identification part for identifying a lost article owner being an owner of a lost article on the basis of user information stored in the user information storage part, date and time with the lost article acquired, and a place with the lost article acquired, and a lost article owner association part for associating the lost article owner identified by the lost article owner identification part with the plurality of lost articles collected as the lost article group by the grouping part.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a lost property management system, a lost property management method, and a program. [Background technology]

[0002] For example, Patent Document 1 discloses a lost property management system that manages lost property information related to lost items, and includes a user information storage unit that stores user information including contact information for users who use the facility, a registration processing unit that registers the lost property information including at least information about the location where the lost item was found, an extraction processing unit that, if the registered location information is a location provided for use by the user, extracts from the user information storage unit the contact information of users who used the location provided for use on or immediately before the day the lost item was found, and a notification output unit that outputs a notification to the extracted contact information to inform them that the lost item was found at the location provided for use. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Publication No. 2022-138763 Summary of the Invention [Problem to be solved by the invention]

[0004] An object of the present invention is to provide a lost property management system that efficiently manages lost property. [Means for solving the problem]

[0005] The lost property management system of the present invention includes a lost property reception unit that receives registrations of lost property found at accommodation facilities, a grouping unit that compiles multiple lost property into a lost property group based on the location where the lost property received by the lost property reception unit and the date and time it was found, a user information storage unit that stores user information for the accommodation facility, a lost property owner identification unit that identifies the owner of the lost property based on the user information stored in the user information storage unit, the date and time the lost property was found, and the location where the lost property was found, and a lost property association unit that associates the lost property owner identified by the lost property identification unit with the multiple lost property compiled into a lost property group by the grouping unit.

[0006] Preferably, the system further comprises a deadline management unit that manages the deadlines for handling lost items received by the lost item reception unit, a display unit that displays lost item information received by the lost item reception unit, and a deadline expiration determination unit that determines whether the deadline for handling lost items managed by the deadline management unit has expired, and the display unit displays a message that a response has been missed for lost items that have been determined to be expired by the deadline expiration determination unit.

[0007] Preferably, the accommodation facility further includes a status management unit that manages the status of lost items received by the lost item reception unit from the time the lost item is found until it leaves the management of the accommodation facility, and the display unit displays the status managed by the status management unit in association with the lost item.

[0008] Preferably, when the status is changed to indicate that the handling of the lost item has been completed, the status management unit changes the storage location where the lost item is registered, and the handling is the delivery or shipping of the lost item to the owner identified by the owner identification unit or to the person who will collect the lost item.

[0009] Preferably, the system further includes an operation recording unit that records the operation history of the lost property management system, and the operation recording unit records the registration of lost property, the change in status of lost property, and the deletion of registered lost property in association with the operator, and the display unit displays the operation record recorded by the operation recording unit.

[0010] Preferably, the device further includes a history management unit that manages the contact history with the owner identified by the owner identification unit, and when the lost item is handed over to the owner or claimant identified by the owner identification unit, the history management unit records the electronic signature of the owner or claimant.

[0011] Preferably, the device further includes a lost property collection unit that collects information on lost property for each accommodation facility that has been determined by the expiration determination unit to have exceeded the response deadline or storage deadline, and the display unit displays information on lost property collected by the lost property collection unit in association with the accommodation facility.

[0012] Preferably, the system further comprises a distribution unit that distributes operational rules relating to lost property management to a plurality of accommodation facilities, and an application unit that applies the operational rules distributed by the distribution unit to the lost property management system.

[0013] Preferably, the distribution unit distributes the status classification of the lost item managed by the status management unit, the classification of the lost item, and the storage period corresponding to that classification, and the application unit updates the status classification, the classification of the lost item, and the storage period corresponding to that classification based on the content distributed by the distribution unit.

[0014] The lost property management method of the present invention includes a lost property reception step in which a computer receives registration of lost property found at an accommodation facility, a grouping step in which the computer assembles a plurality of lost property into a group of lost property based on the location where the lost property received in the lost property reception step and the date and time of finding the lost property, a user information storage step in which the computer stores user information of the accommodation facility, a lost property identification step in which the computer identifies the owner of the lost property based on the user information stored in the user information storage step, the date and time the lost property was found, and the location where the lost property was found, and a lost property association step in which the computer associates the lost property identified in the lost property identification step with the plurality of lost property assembled into a group of lost property in the grouping step.

[0015] The computer of the present invention executes a lost property reception step of accepting registration of lost property found at an accommodation facility, a grouping step of assembling a plurality of lost property into a group of lost property based on the location where the lost property received in the lost property reception step was found and the date and time when the lost property was found, a user information storage step of storing user information of the accommodation facility, a lost property owner identification step of identifying the owner of the lost property based on the user information stored in the user information storage step, the date and time when the lost property was found, and the location where the lost property was found, and a lost property owner association step of associating the lost property owner identified in the lost property identification step with the plurality of lost property grouped into a group of lost property in the grouping step. [Effects of the Invention]

[0016] According to the present invention, lost property can be managed efficiently. [Brief explanation of the drawings]

[0017] [Figure 1] 1 is a diagram illustrating an example of a hardware configuration of a lost-item management system 1 according to an embodiment of the present invention. [Figure 2]FIG. 2 is a diagram illustrating an example of the hardware configuration of an employee terminal 2. [Figure 3] FIG. 2 is a diagram illustrating an example of the functional configuration of an employee terminal 2. [Figure 4] 2 is a diagram illustrating an example of the hardware configuration of a lost property management server 3. FIG. [Figure 5] 2 is a diagram illustrating an example of the functional configuration of the lost property management server 3. FIG. [Figure 6] (a) is an example of a display of grouped lost items, (b) is an example of a display of today's deadline for lost items, and (c) is an example of a display of lost items that are past their deadline and require contact. [Figure 7] (a) is an example of a display of a contact inquiry record with the owner of the lost item, (b) is an example of a display of a page for recording an electronic signature, and (c) is an example of a display of a shipping record. [Figure 8] (a) is an example of a display of collective operations on grouped lost items, (b) is an example of a display of operation records, and (c) is an example of a display of the lost item management status of multiple accommodation facilities. [Figure 9] (a) is an example of a display screen for distributing operational rules, (b) is an example of a display screen for setting status, and (c) is an example of a display screen for setting the classification of lost items and the storage period according to the category. [Figure 10] This is lost property information managed in the lost property information DB 610. [Figure 11] 10 is a flowchart illustrating a lost-item handover process (S10) performed by the lost-item management system 1. DETAILED DESCRIPTION OF THE INVENTION

[0018] First, the background to the invention will be explained. Although there are systems that register lost items and search for them in a ledger, there were no systems that could satisfy requests such as "I want to manage all the lost items together when multiple items belonging to one owner are found in a guest room," "I want to manage the delivery of lost items to the owner," or "I want to manage the lost items of each accommodation facility as the headquarters of a chain hotel with multiple accommodation facilities." Therefore, the lost property management system 1 of this embodiment meets these needs, supporting the lost property management by accommodation facility staff while also managing the delivery of the lost property to the person who lost it or the person who will claim it.

[0019] Hereinafter, an embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a diagram illustrating an example of the hardware configuration of a lost-item management system 1 according to this embodiment. 1, the lost-and-found management system 1 manages items lost in accommodation facilities. For example, the lost-and-found management system 1 includes an employee terminal 2 that registers items found and a lost-and-found management server 3 that manages items found in accommodation facilities. The employee terminal 2 is a computer terminal operated by an employee of the accommodation facility, and the employee uses the employee terminal 2 to register lost items found at the accommodation facility in the lost-and-found management system 1. The employee also operates the employee terminal 2 to view information about lost items registered in the lost-and-found management system 1, and to update and record information about lost items and responses. The employee terminal 2 is a mobile terminal such as a smartphone or tablet. The lost-and-found management server 3 manages information about lost items at accommodation facilities, and in response to a request from the employee terminal 2, registers the lost-item information in the lost-item information database 610, updates the lost-item information, and displays the lost-item information on the employee terminal 2. For example, the lost-and-found management server 3 is a server device such as a server computer or a cloud server, or a personal computer. The lost-and-found management server 3 manages items lost at one accommodation facility or multiple associated accommodation facilities.

[0020] FIG. 2 is a diagram illustrating an example of the hardware configuration of the employee terminal 2. As illustrated in FIG. 2, the employee terminal 2 includes a CPU 200, a memory 202, a storage 204, a network interface 206 (network IF 206), an input / output device 208, and an image capture device 210, and these components are connected to each other via a bus 212. The CPU 200 is, for example, a central processing unit. The memory 202 is, for example, a volatile memory, and functions as a main storage device. The storage 204 is, for example, a flash memory, and serves as a non-volatile storage device for storing computer programs and other data files. The network IF 206 is an interface for wired or wireless communication, and realizes communication with the lost property management server 3 via the Internet, for example. The input / output device 208 is, for example, a touch panel display. The photographing device 210 is, for example, a camera, and photographs the found lost item.

[0021] As shown in FIG. 3, an employee terminal program 22 is installed on the employee terminal 2 in this example. The employee terminal program 22 includes a display unit 220, a lost property registration unit 222, and a lost property information update unit 224. Note that part or all of the employee terminal program 22 may be realized by hardware such as an ASIC. In the employee terminal program 22, the display unit 220 displays a user interface provided by the lost-and-found management system 1. The display unit 220 displays a login screen for the lost-and-found management system 1, accepts an ID and password from an employee, and when authentication to the lost-and-found management system 1 is approved, access to the lost-and-found management system 1 becomes possible and displays each page provided by the lost-and-found management system 1. The lost-item registration unit 222 receives information about items found at accommodation facilities. Specifically, it receives registration of the location where the item was found, the date and time it was found, and the item that was found, and requests the lost-item management server 3 to newly register the information in the lost-item information DB 610. The lost-item information update unit 224 requests an update of the lost-item information registered in the lost-item information DB 610. For example, the lost-item information update unit 224 requests the lost-item management server 3 to update the status of the registered lost item and to provide a contact record with the owner of the lost item.

[0022] FIG. 4 is a diagram illustrating an example of the hardware configuration of the lost property management server 3. As shown in FIG. As illustrated in FIG. 4, the lost property management server 3 includes a CPU 300, a memory 302, a HDD 304, a network interface 306 (network IF 306), a display device 308, and an input device 310, and these components are connected to each other via a bus 312. The CPU 300 is, for example, a central processing unit. The memory 302 is, for example, a volatile memory, and functions as a main storage device. The HDD 304 is, for example, a hard disk drive device, and serves as a non-volatile storage device for storing computer programs and other data files. The network IF 306 is an interface for wired or wireless communication, and realizes communication with the employee terminal 2 via the Internet, for example. The display device 308 is, for example, a liquid crystal display. The input device 310 is, for example, a keyboard and a mouse.

[0023] FIG. 5 is a diagram illustrating an example of the functional configuration of the lost property management server 3. As shown in FIG. As shown in FIG. 5, the lost-item management server 3 of this embodiment has a lost-item management program 32 installed therein, and also has a lost-item information database 610 (lost-item information DB 610). The lost property management program 32 has a lost property reception unit 320, a grouping unit 322, a lost property identification unit 324, a lost property association unit 326, a deadline management unit 328, a deadline expiration determination unit 330, a display unit 332, a status management unit 334, an operation recording unit 336, a contact management unit 338, a lost property collection unit 340, a search unit 342, a distribution unit 344, and an application unit 346. Note that part or all of the lost-item management program 32 may be realized by hardware such as an ASIC. The lost-item management program 32 is stored on a recording medium such as a CD-ROM, and is installed via this recording medium.

[0024] In the lost-and-found management program 32, the lost-and-found reception unit 320 receives registration of found lost items. Specifically, the lost-and-found reception unit 320 receives the location where the found item was found, the item, and the date and time when the lost item was found, which are registered by the lost-and-found registration unit 222 of the employee terminal 2, and registers them in the lost-and-found information DB 610. The grouping unit 322 groups multiple lost items into a lost-item group based on the location and date and time of finding of the lost items received and registered by the lost-item receiving unit 320. Specifically, the grouping unit 322 groups and manages multiple lost items found on the same date and time and in the same guest room. The grouping unit 322 associates the grouped lost items with each other, assuming that they were lost by the same person. More specifically, the grouping unit 322 assigns a group number to the lost-item group, associates it with the lost item, and registers it in the lost-item information DB 610.

[0025] Here, the user information database 600 (user information DB600) will be described. The user information DB600 manages user information of accommodation facilities. Specifically, the user information DB600 manages the date and time of stay, name, address, contact information, and room number used in association with each other. The user information DB600 is an example of a user information storage unit according to the present invention. The owner identification unit 324 identifies the owner of the lost item based on the user information stored in the user information DB 600, the date and time the lost item was found, and the location where the lost item was found. Specifically, if the location where the lost item was found is a guest room, the owner identification unit 324 extracts from the user information DB 600 information about the user who stayed in the guest room most recently before the date and time the lost item was found.

[0026] The owner associating unit 326 associates the lost item with the owner identified by the owner identifying unit 324. Specifically, the owner associating unit 326 associates the lost item with the owner identified by the owner identifying unit 324 and the multiple lost items grouped by the grouping unit 322 into a lost-item group. The deadline management unit 328 manages the deadlines for dealing with lost items received by the lost item reception unit 320. Specifically, the deadline management unit 328 manages, as the deadlines for dealing with lost items, the deadline for contacting the owner identified by the owner identification unit 324, the scheduled date for handing over the lost item, the scheduled date for shipping the lost item, and the scheduled date for reporting the lost item to the police.

[0027] The deadline expiration determination unit 330 determines whether the deadline for handling the lost item managed by the deadline management unit 328 has expired. The display unit 332 displays the lost-item information managed by the lost-item information DB 610 in response to a request from the display unit 220 of the employee terminal 2. Furthermore, the display unit 332 displays on the employee terminal 2 a message indicating that an action determined by the deadline overdue determination unit 330 to be overdue has been missed. Furthermore, the display unit 332 displays the status of the lost item managed by the status management unit 334 as lost-item information in association with the lost item.

[0028] The status management unit 334 manages the status of the lost item from when it is found until the found item is released from the management of the accommodation facility. The operation recording unit 336 records the operation history of the lost property management system 1. Specifically, the operation recording unit 336 records the registration of lost property, the change in the status of lost property, and the deletion of registered lost property in association with the operator. The operation history recorded by the operation recording unit 336 is displayed on the employee terminal 2 by the display unit 332.

[0029] The contact management unit 338 manages the contact history with the owner identified by the owner identification unit 324. For example, the contact management unit 338 records the date and time of contact with the identified owner (last contact date), the determined delivery method, and the electronic signature of the person who received the lost item when the item was handed over. The lost-item collecting unit 340 collects information about lost items for each accommodation facility. Specifically, the lost-item collecting unit 340 collects lost items that are determined by the expiration determining unit 330 to be beyond the response deadline or storage deadline. The information about lost items collected by the lost-item collecting unit 340 is displayed on the employee terminal 2 by the display unit 332 when the employee logs in to the lost-item management system 1 with an authorized ID.

[0030] The search unit 342 searches for lost property from the lost property information registered in the lost property information DB 610 based on a specified item, date, or location. For example, when an inquiry about a lost property is received from the owner, an employee can search for the lost property information using the employee terminal 2 and leave a contact record for the displayed lost property information. The search unit 342 also searches for lost property information based on the status of the lost property.

[0031] The distribution unit 344 distributes the operational rules regarding management of lost property to a plurality of accommodation facilities. Specifically, the distribution unit 344 distributes operational rules related to lost property management from a headquarters that manages multiple accommodation facilities to multiple accommodation facilities. Distribution of the operational rules by the distribution unit 344 is possible by logging in to the lost property management system 1 with an ID that has the authority to manage multiple accommodation facilities. More specifically, the distribution unit 344 distributes the status category of the lost item managed by the status management unit 334, the classification category of the lost item, and the storage period corresponding to the classification.

[0032] The application unit 346 applies the operating rules distributed by the distribution unit 344 to the lost item management system 1. Specifically, the application unit 346 updates the status classification, the lost item classification, and the storage period corresponding to the lost item classification, based on the content distributed by the distribution unit 344. For example, operational rules determined by a headquarters that manages multiple accommodation facilities can be simultaneously distributed to and applied to multiple accommodation facilities by the distribution unit 344 and application unit 346. Furthermore, when the number of managed accommodation facilities increases, the operational rules can be distributed to the additional accommodation facilities.

[0033] FIG. 6(a) is a display example of lost items grouped by the grouping unit 322 into a lost item group. FIG. 6(a) is a lost-and-found ledger page of the lost-and-found management system 1. The lost-and-found ledger page displays lost-and-found information managed by the lost-and-found information DB 610. As illustrated in FIG. 6(a), multiple lost items found in the same guest room and on the same date and time are displayed in a group. Specifically, when an operation is performed to display one of the grouped lost items, the displayed lost item and the remaining lost items in the group are also displayed at the same time. Furthermore, when changing the status of one lost item, a message is displayed urging the user to change the status of the remaining lost items in the group. This makes it possible to prevent lost items from being missed when they are handed over to the claimant or when they are shipped.

[0034] FIG. 6(b) is an example of a display of today's deadline for lost property handling operations. 6(b) is the top page of the lost property management system 1. The top page displays the number of lost properties scheduled to be handed over to recipients today, the number of properties scheduled to be reported to the police, the number of properties for which the deadline has passed, information on lost properties scheduled to be handed over, information on lost properties scheduled to be reported to the police, and information on lost properties for which the deadline has passed. This allows you to see what needs to be done today, and also displays lost items that are past their deadline, preventing items from being left behind after the deadline has passed.

[0035] FIG. 6(c) is an example of a display that displays information about lost property for which the deadline for handling has passed and for which the owner has not yet been contacted by the accommodation facility. As shown in Figure 6(c), the top page displays information on lost items that have not been dealt with even though the scheduled date for handling (e.g., the scheduled delivery date) has passed, and also displays the number of days since the scheduled date. In addition, information on lost items that require contact with the owner identified by the accommodation facility is displayed with a contact mark, allowing users to see at a glance what action should be taken.

[0036] FIG. 7(a) is an example of a display for recording contact inquiries with the owner of the lost item. As shown in FIG. 7(a), the lost property ledger page records the delivery method for each lost item. Specifically, in-person delivery or shipping can be selected. When the delivery method is selected, the status changes according to the selection. Furthermore, input fields are provided for the date and time of contact with the owner, the person in charge of the inquiry, and, if the lost item is to be delivered in person, the scheduled delivery date, scheduled delivery time, and the person to deliver it, and the input information is recorded by the contact management unit 338. If the item is to be delivered, an input field is provided for recording a contact phone number. By keeping a record of the inquiry contact, it is possible to share information with other employees other than the employee who directly contacted the lost item. Furthermore, because input fields are provided for the necessary information, even when contacting the owner, it is possible to make decisions and record all the necessary information without missing anything.

[0037] FIG. 7(b) is an example of a display of a delivery record when a lost item is handed over to the person who received it. 7(b), when a lost item is handed over, the contact management unit 338 records an electronic signature as proof of the handed over. The screen for recording the electronic signature records information about the lost item to be handed over, and the employee can use the employee terminal 2 to record an electronic signature on the lost item information after confirming the name of the person who will be receiving the item and the contents. FIG. 7(c) is an example of a display for recording information regarding shipping when shipping a lost item. As shown in Figure 7(c), when an employee sends a lost item, they can check and record the necessary information on the page for keeping a shipping record, preventing any omissions in the shipping procedure. The status of the lost item and the storage location of the lost item are associated, and when the status of the lost item is set to "Shipped," the status management unit 334 changes the storage location of the lost item managed by the lost-item information DB 610 to "Not Located." This prevents employees from forgetting to update the storage location.

[0038] FIG. 8(a) is an example of a display for performing a collective operation on grouped lost items. As shown in Fig. 8(a), the grouping unit 322 can perform "attach file," "change status," "change storage location," and "CSV output" all at once on lost items grouped by the grouping unit 322. By performing batch operations on grouped lost items, it is possible to save the trouble of performing operations on each lost item one by one and to prevent omission of operations. Furthermore, by displaying the status of the lost items to be operated on during batch operations, erroneous operations can be prevented.

[0039] FIG. 8(b) is a display example showing the operation record. 8(b), the operation recording unit 336 records the date and time of operation on the lost property management system 1, the operation content, and the operator in association with each other as an operation log, so that even if, for example, cash registered as lost property is embezzled and the lost property information is deleted, this will remain in the operation log, making it possible to prevent such fraud. Specifically, the operation recording unit 336 records the registration, deletion, status change, etc. of lost property as an operation log. FIG. 8(c) is an example of a display showing the management status of lost property at multiple accommodation facilities. As shown in Fig. 8(c), the headquarters management page that displays lost property from multiple accommodation facilities displays the classification of lost property for each accommodation facility that has exceeded its response deadline or storage deadline, as well as the number of lost items, as aggregated by the lost property aggregation unit 340. The display screen in Fig. 7(c) is displayed by logging in to the lost property management system 1 using an ID with authority to manage multiple accommodation facilities. This makes it possible to evaluate the management of lost property at each accommodation facility and to draw attention to accommodation facilities with low ratings.

[0040] FIG. 9(a) is an example of a display screen for distributing operation rules. The distribution unit 344 distributes the operational rules to the selected distribution destination. Fig. 9(a) is an example of a screen display when confirming the distribution of operational rules related to the classification of lost items to the displayed distribution destination. The distribution destination may be all of the multiple accommodation facilities managed, or may be an accommodation facility selected by the operator. FIG. 9(b) is an example of the status setting screen. As shown in FIG. 9(b), when setting the status of a lost item as an operational rule, the status setting screen allows the user to set at least a status indicating the condition of the lost item, a display name of the status, and the location of the lost item associated with the status. Setting the location of a lost item means, for example, updating the location of a lost item whose status is "Delivered," "Shipped," "Not Located," "Disposed of," or "Reported to Police" to "Not Located." The distribution unit 344 distributes the set status when a distribution operation is triggered. The application unit 346 of the lost-item management server 3 of each accommodation facility updates the status managed by the status management unit 334 to the distributed status. FIG. 9(c) is an example of a screen display for setting the classification of lost items and the storage period corresponding to the classification. As shown in FIG. 9(c), when setting a lost item classification as an operational rule, the name of the lost item classification and the number of days for which the lost item will be stored are set on the classification setting screen. The distribution unit 344 distributes the set lost item classification in response to a distribution operation. The application unit 346 of the lost item management server 3 at each accommodation facility updates the lost item classification and number of days for which the lost item will be stored to the distributed content. In addition, as illustrated in Figures 9(b) and (c), the last saved date and time of the settings and the last distributed date and time are displayed, and by comparing the saved date and time with the distributed date and time, it is possible to check whether the saved settings have been distributed. In the lost property management system 1, the status, classification, and number of days of storage of lost property are common to multiple accommodation facilities, but there may be items that have different locations and displays for each accommodation facility, such as the storage location of lost property, and these may be determined and edited at each accommodation facility.

[0041] FIG. 10 shows lost property information managed in the lost property information DB 610. As shown in FIG. 10, each found item is assigned a unique ID, and the lost property ID is associated with the date and time of finding, the location where the item was found, the item name, the category of the lost item, the number of days the item was stored, a group number, the name of the identified owner, the method of delivery, the owner's contact information, an image of the lost item, the contact status, the deadline for response, the status, and the storage location. The group number is a number that identifies the group created by the grouping unit 322. The delivery method includes "shipping" or "handing over in person." The contact status records whether or not the owner was contacted. The status indicates the status of the lost item, and examples of the status include "stored at hotel," "scheduled for delivery," "scheduled for shipping," "delivered," "shipped," "scheduled for police report," "police report completed," and "processed." The response deadline indicates the deadline set for lost property whose status is "stored at hotel," "planned to report to police," "planned to hand over," or "planned to ship."

[0042] FIG. 11 is a flowchart illustrating the lost-item handover process (S10) performed by the lost-item management system 1. 11, in step 100 (S100), the lost-and-found reception unit 320 receives registration of a found item from the employee terminal 2. The lost-and-found reception unit 320 receives registration of the location where the lost item was found, the date and time of finding, and the name of the lost item, and stores the information in the lost-and-found information DB 610. In step 105 (S105), the grouping unit 322 determines whether the date and time of finding and the location where the items were found are the same among the multiple registered lost items. If the date and time of finding and the location where the items were found are the same (S105: Yes), the process proceeds to S110, and if the date and time of finding or the location where the items were found are different (S105: No), the process proceeds to S115. In step 110 (S110), the grouping unit 322 groups lost items that were found on the same date and time and in the same place as items lost by the same owner. In step 115 (S115), the owner identification unit 324 identifies the owner based on the user information stored in the user information DB 600, the date and time the lost item was found, and the location where it was found. The owner association unit 326 associates the lost item with the owner identified by the owner identification unit 324.

[0043] In step 120 (S120), the deadline expiration determination unit 330 determines whether there is any lost item whose deadline has expired. If there is any lost item whose deadline has expired (S120: Yes), the process proceeds to S125, and if there is no lost item whose deadline has expired (S120: No), the process proceeds to S135. In step 125 (S125), if the lost item is determined to be beyond the deadline and the owner has been identified by the owner identification unit 324 but has not been contacted (S125: No), the expiration determination unit 330 proceeds to S130, and if the owner has been contacted (S125: Yes), the expiration determination unit 330 proceeds to S135. In step 130 (S130), the display unit 332 displays a lost item that the accommodation facility has not been able to contact even though the response time has passed, in association with a contact mark that prompts contact, by the deadline expiration determination unit 330.

[0044] In step 135 (S135), the contact management unit 338 updates the lost item information determined in the contact with the identified owner. The determined lost item information includes the delivery method, the scheduled delivery date, the scheduled delivery time, and the scheduled delivery person, and this information is recorded by the contact management unit 338. In step 140 (S140), at the time of delivery, the employee confirms the lost item information with the owner or claimant on the employee terminal 2, and the communication management unit 338 records the electronic signature of the owner or claimant. In step 145 (S145), when the item is sent or handed over, the employee operating the employee terminal 2 changes the status of the lost item to "handed over" or "sent," and the status management unit 334 changes the storage location to "not located."

[0045] As described above, the lost property management system 1 can manage lost property from the time it is found to the time it is returned, thereby realizing a paperless lost property management process that has traditionally been done on paper. Furthermore, since multiple lost items belonging to the same owner are grouped and managed, duplicated work can be reduced compared to managing each item individually. Furthermore, since the lost property status is managed and a contact history with the owner is kept, the current status of the lost property can be ascertained. Furthermore, since a response deadline is set, if the deadline is exceeded, a prompt action is issued, preventing the lost property from being left unattended. Therefore, the lost property management system 1 can realize more efficient and reliable lost property management and further support the work of employees related to lost property.

[0046] [Variations] In the above embodiment, as illustrated in Figure 5, the user information DB 600 is located on the lost property management server 3, but this is not limited to this and may, for example, be located on a server different from the lost property management server 3 or on the cloud. [Explanation of symbols]

[0047] 1...Lost property management system 2. Employee terminals 3...Lost and found server 22...Employee Terminal Program 32...Lost and Found Program

Claims

1. a lost and found reception unit that receives registration of information regarding lost items found at accommodation facilities; a grouping unit that groups a plurality of lost items into a lost-item group based on the location and date and time of finding of the lost items received by the lost-item receiving unit; a user information storage unit for storing user information of the accommodation facility; a lost item identifying unit that identifies the owner of the lost item based on the user information stored in the user information storage unit, the date and time when the lost item was found, and the location where the lost item was found; a lost item associating unit that associates the lost item identified by the lost item identifying unit with the plurality of lost items grouped into a lost item group by the grouping unit; A lost property management system.

2. a deadline management unit that manages deadlines for handling lost items received by the lost item receiving unit; a display unit that displays the lost property information received by the lost property receiving unit; a deadline expiration determination unit that determines whether the deadline for dealing with the lost item managed by the deadline management unit has expired; and The display unit displays information indicating that a lost item determined by the deadline overdue determination unit to be overdue has not been dealt with. The lost property management system according to claim 1 .

3. a status management unit that manages the status of lost property received by the lost property reception unit from the time the lost property is found until it is released from the management of the accommodation facility; and The display unit displays the status managed by the status management unit in association with the lost item. The lost property management system according to claim 2 .

4. the status management unit changes the storage location where the lost item is registered when the status is changed to indicate that the handling of the lost item has been completed; The response is to hand over the lost item to the owner identified by the lost item owner identification unit or to the person who will receive the lost item, or to send the lost item. The lost property management system according to claim 3 .

5. an operation recording unit for recording an operation history to the lost property management system; Furthermore, the operation recording unit records the registration of a lost item, the change of the status of a lost item, and the deletion of a registered lost item in association with an operator; The display unit displays the operation record recorded by the operation recording unit. The lost property management system according to claim 3 .

6. a history management unit that manages a contact history with the owner identified by the owner identification unit; and When the lost item is handed over to the owner or claimant identified by the owner identification unit, the history management unit records the electronic signature of the owner or claimant. The lost property management system according to claim 1 .

7. a lost property collection unit that collects information on lost property for each accommodation facility that has been determined by the expiration determination unit to have exceeded the response deadline or storage deadline; and The display unit displays information about the lost items collected by the lost item collecting unit in association with accommodation facilities. The lost property management system according to claim 2 .

8. A distribution department that distributes operational rules for lost property management to multiple accommodation facilities; an application unit that applies the operation rules distributed by the distribution unit to the lost property management system; Further having The lost property management system according to claim 3 .

9. the distribution unit distributes the status classification of the lost item managed by the status management unit, the classification of the lost item, and a storage period corresponding to the classification; The application unit updates the status classification, the classification of the lost item, and the storage period corresponding to the classification of the lost item based on the content distributed by the distribution unit. The lost property management system according to claim 8.

10. a lost property reception step in which the computer receives registration of information regarding lost property found at the accommodation facility; a grouping step in which the computer groups the lost items received in the lost item receiving step into a lost item group based on the location where the lost items were found and the date and time of finding; a user information storage step in which a computer stores user information of the accommodation facility; a lost item identifying step in which the computer identifies the owner of the lost item based on the user information stored in the user information storing step, the date and time when the lost item was found, and the location where the lost item was found; a lost item associating step in which the computer associates the lost item identified in the lost item identifying step with the plurality of lost items grouped into a lost item group in the grouping step; A lost property management method comprising:

11. a lost property reception step for receiving registration of lost property found at the accommodation facility; a grouping step of grouping a plurality of lost items into a lost-item group based on the location and date and time of finding of the lost items registered in the lost-item receiving step; a user information storage step for storing user information of the accommodation facility; a lost item identifying step of identifying the owner of the lost item based on the user information stored in the user information storing step, the date and time when the lost item was found, and the location where the lost item was found; a lost item associating step of associating the lost item owner identified in the lost item identifying step with the plurality of lost items grouped into a lost item group in the grouping step; A program that causes a computer to execute the following.

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