Service providing system

Abstract

To reduce a management burden on an accommodation facility side and improve convenience for a facility user side by requesting the accommodation facility side to provide baggage handover service at timing convenient for the facility user.SOLUTION: In an accommodation service, a facility user can receive room service and baggage collection and delivery service by reading a two-dimensional code 26 displayed on a guest room terminal installed in a guest room with a smartphone 24 and accessing an accommodation service site. In particular, a service providing system 10 provides accommodation service including collection and delivery of baggage carried by the facility user in relation to the accommodation, at an accommodation facility such as a hotel. In other words, the accommodation service can be accessed to request the baggage collection and delivery at individual timing of the facility user regardless of check-in and check-out time periods when the baggage collection and delivery is concentrated. This can reduce a management burden on the accommodation facility side and improve convenience for the facility user side.SELECTED DRAWING: Figure 3

Description

[Technical Field]

[0001] The present invention relates to a service providing system that provides services including collection and delivery of luggage for guests staying at accommodation facilities. [Background technology]

[0002] It has been proposed that facility users of accommodation facilities can request the provision of services from the accommodation facility using a device installed in the guest room they will be using or a terminal device (smartphone, tablet, etc.) that the facility user carries (see Patent Document 1 and Patent Document 2).

[0003] Patent document 1 describes a hotel ordering system that uses a management server that manages the fees for guests staying at accommodation facilities, a vendor terminal connected to the management server, and a guest device (e.g., an in-room terminal, card key, smartphone, mobile phone, etc.) for identifying the guest.

[0004] Furthermore, Patent Document 2 describes that a user of a private room in a facility (a facility user) can use a smartphone to perform a number of processes, such as ordering food and drink.

[0005] Here, in order to receive and deliver luggage brought by facility users (hereinafter referred to as luggage delivery service), it was necessary to inquire directly at the front desk of the accommodation facility.

[0006] Note that the luggage delivery service refers to situations before check-in, such as the guest sending the luggage to the accommodation facility in advance, or from the previous day's stay to the accommodation facility on the day, and situations after check-in, such as the guest having the luggage delivered to the front desk when checking out, to the public transport stop, or to the next stay.

[0007] One example of a situation where "facility users send their luggage to the accommodation facility in advance" is when a facility user arrives at the nearest station and travels to the tourist destination without stopping at the accommodation facility, and has their luggage transported from the nearest station to the accommodation facility.

[0008] As such, luggage delivery services include services that are provided outside of the accommodation's stay, and since the requested details are complex (such as what time, from where to where, and how many items), it is common for guests to make inquiries directly to the accommodation's front desk.

[0009] For reference, it has been proposed that the front desk inquire about the time to collect luggage via a guest room terminal and have the guest input the information (see Patent Document 3). Note that Patent Document 3 assumes that the accommodation facility has a function to detect when a guest has entered the room. [Prior art documents] [Patent documents]

[0010] [Patent Document 1] Japanese Patent Application Laid-Open No. 2002-366672 [Patent Document 2] Patent No. 7265815 [Patent Document 3] Japanese Patent Application Laid-Open No. 2017-167750 Summary of the Invention [Problem to be solved by the invention]

[0011] However, luggage collection and delivery often occurs during standard check-in and check-out times, and if inquiries are concentrated during these times, the management load on accommodation facilities may exceed their capacity.

[0012] Taking the above facts into consideration, the present invention aims to provide a service provision system that allows facility users to request a luggage delivery service from an accommodation facility at a time convenient for them, thereby reducing the management burden on the accommodation facility side and improving convenience for facility users. [Means for solving the problem]

[0013] The service provision system of the present invention is a service provision system including an information processing device that manages a site that provides accommodation services, including at least a luggage collection and delivery service, to facility users at accommodation facilities, and a management device that has specific information that can identify the facility user, wherein the management device has a matching unit that, in response to a notification from the information processing device, uses the specific information to check whether a person requesting login to the accommodation service site matches the facility user, and the information processing device has a reception unit that accepts a login request from the facility user to the site, an inquiry unit that, when the login request is accepted, notifies the management device of the matching request made by the matching unit, and a processing unit that, when the matching by the matching unit determines that there is a match, allows the login requester to access the site.

[0014] In the service providing system of the present invention, the inquiry unit notifies the management device of the room information acquired at the time of a login request as a facility user, thereby inquiring about matching the room information with the accommodation information at the time of check-in, and the comparison unit obtains the result of the comparison in the management device as a reply to the inquiry from the inquiry unit.

[0015] The service providing system according to the present invention is characterized by comprising a generation unit that generates code information for a login request to the site for the facility user who has checked in to the accommodation facility.

[0016] In the service providing system according to the present invention, the code information is displayed on a terminal device provided in a room where the facility user is staying.

[0017] In the service providing system of the present invention, the processing unit sets a retention time for access when access to the site is initiated, and if the reception unit receives access to the site after the retention time has expired, the query unit notifies the management device of a matching request from the matching unit, and if the matching unit determines that the two are a match, the processing unit resumes access to the site by the login requester.

[0018] In the service provision system of the present invention, the management device stores information about the facility user and information about the facility usage period, the login request includes information about the facility user and information about the facility usage period, and the inquiry unit includes the information about the facility user and information about the facility usage period contained in the login request in the matching request and sends it to the management device.

[0019] In the service provision system of the present invention, if the login requester reserves a lodging service on the site and the time of provision of the lodging service is after the expiration of the retention time on the site, the login requester is notified that information regarding the reservation will be retained. [Effects of the Invention]

[0020] As described above, the present invention allows facility users to request a luggage delivery service from the accommodation facility at a time that is convenient for them, thereby reducing the management burden on the accommodation facility side and improving convenience for facility users. [Brief explanation of the drawings]

[0021] [Figure 1]1A is a schematic configuration diagram of a service providing system according to the present embodiment, and FIG. 1B is a control block diagram of a service server. [Figure 2] This is a list of information stored in the database of the accommodation information management server, where (A) is room information, (B) is baggage collection information, and (C) is baggage storage information. [Figure 3] A flowchart showing a communication protocol executed between the front desk management device, code management device, guest room terminal, accommodation information management server, service server, and smartphone, which constitute the service providing system of this embodiment. [Figure 4] 10 is a control flowchart showing a service use processing execution routine executed by the service server. [Figure 5] 5 is a flowchart showing a detailed flow of the site accessibility confirmation process in step 200 of FIG. 4. [Figure 6] (A) is the top screen that is displayed first when access to the accommodation service site is permitted, and (B) is the luggage-related service selection screen. [Figure 7] These are the screens displayed when collecting luggage: (A) is the top screen, (B) is the luggage drop-off location selection screen, (C) is the luggage detail information screen, and (D) is the confirmation information screen. [Figure 8] These are the screens displayed when checking in luggage: (A) is the top screen, (B) is the luggage detail information screen, (C) is the luggage collection location selection screen, (D) is the luggage number information screen, and (E) is the confirmation information screen. [Figure 9] 10 is an accommodation facility information screen managed by the service server. DETAILED DESCRIPTION OF THE INVENTION

[0022] FIG. 1(A) shows a schematic configuration of a service providing system 10 in an accommodation facility according to this embodiment.

[0023] The service providing system 10 of this embodiment provides accommodation services, including collection and delivery of luggage, for facility users staying at accommodation facilities such as hotels. In this embodiment, the description will be focused on the luggage collection and delivery service among the accommodation services, but the system has functions that can also be applied to other accommodation services, and these will be described as necessary.

[0024] The service providing system 10 is connected to a front desk management device 14, a code management device 16, guest room terminals 18, an accommodation information management server 20, and a service server 22 via a system network 12. The system network 12 is also connected to a smartphone (facility user terminal) 24 of a guest who has activated a service application during accommodation so that wireless communication is possible. The accommodation information management server 20 is an example of a management device, and the service server 22 is an example of an information processing device.

[0025] The front desk management device 14, the code management device 16, the guest room terminal 18, the accommodation information management server 20, the service server 22, and the smartphone 24 each have a CPU (Central Processing Unit), a ROM (Read Only Memory), and a RAM (Random Access Memory), and the CPU reads programs stored in the ROM and executes the programs using the RAM as a working area to perform control and various arithmetic processing.

[0026] The front desk manager 14 accepts input of information when facility users (guests) check in and check out. That is, at check-in, the front desk manager 14 accepts input of room information (information including room number, guest name, check-in date, and check-out date) and transmits it to the code manager 16 and the accommodation information management server 20. Note that once the information has been transmitted to the code manager 16 and the accommodation information management server 20, the front desk manager 14 may delete the information, but may also temporarily store information for a certain period (for example, one day's worth of information) (cache function) for the purpose of speedy information acquisition. At check-out, the front desk manager 14 also accepts input of the room number, guest name, and confirmed check-out date.

[0027] The code management device 16 generates a two-dimensional code 26 (hereinafter, sometimes simply referred to as a code) including room information for accessing the accommodation service site according to this embodiment.

[0028] The guest room terminal 18 is a device equipped with a two-dimensional code display unit 18A that displays code information generated as a two-dimensional code or the like, and can be, for example, a television or tablet terminal installed in the guest room.

[0029] The accommodation information management server 20 stores and manages information about facility users input to the front desk management device 14, and also records services provided to facility users. The accommodation information management server 20 also has a verification unit that, in response to a notification from the service server 22, verifies whether a person requesting login to the accommodation service site matches the facility user using specific information, which will be described later.

[0030] The service server 22 is a server prepared to provide various services to facility users.

[0031] When the service server 22 is accessed by a facility user, it inquires (requests verification) of the accommodation information management server 20 as to whether the facility user is currently staying at the facility, and provides accommodation services to the facility user who is currently staying at the facility. That is, the service requested by the facility user (in this embodiment, collection and delivery of luggage) is executed in cooperation with the accommodation information management server 20.

[0032] Smartphone 24 is a terminal device owned by a facility user (guest), and is equipped with a two-dimensional code reader 24A for reading the two-dimensional code displayed on two-dimensional code display 18A of guest room terminal 18. The two-dimensional code 26 read by this two-dimensional code reader 24A indicates the right to receive services during accommodation. Since two-dimensional code 26 is read by this code reader 24A, the owner of smartphone 24 is recognized as a person who can enter the guest room and read the two-dimensional code, and thus has the right to receive services during accommodation.

[0033] As shown in FIG. 1B, the service server 22 functions as a reception unit 22A, an inquiry unit 22B, and a processing unit 22C by the CPU executing a lodging service providing program stored in the ROM.

[0034] The reception unit 22A has the function of accepting access (login) to the accommodation service site when a facility user (guest) reads the two-dimensional code displayed on the two-dimensional code display unit 18A of the guest room terminal 18 installed in the room using their own smartphone 24.

[0035] The query unit 22B notifies the accommodation information management device 20 of a matching request and determines whether or not to allow login based on the result, and also has the function of setting a session for initial access and confirming the session for second and subsequent logins. A session is a function that requests re-login if there is no access for a certain period of time. While a session is established, it is possible to access a service site that was once permitted, but if there is no access for a certain period of time, the session will be disconnected. Therefore, to confirm the session, it is checked whether the session is continuing.

[0036] The processing unit 22C has a function of performing processing related to the service (in this embodiment, collection and delivery of luggage) received from the facility user. In this way, the inquiry unit of the service server does not directly perform inquiry processing for the facility user, but realizes the inquiry processing by cooperating with the accommodation information management server, and the service server itself does not hold personal information of the facility user (guest). Therefore, the service is provided while ensuring the security of the facility user's personal information.

[0037] FIG. 2 shows accommodation information collected in a database (not shown) of the accommodation information management server 20, and in addition to room information, it also shows luggage collection information and luggage deposit information specific to the luggage collection and delivery service during accommodation in this embodiment.

[0038] Luggage collection information is information that facility users use to have their luggage delivered to the accommodation facility. Specifically, if an accommodation facility and a tourist attraction are adjacent to each other, a facility user who arrives at the nearest station may leave their luggage at a designated storage location at the nearest station, go directly to the tourist attraction, and then proceed directly to the accommodation facility. In this case, after checking in, the task of transporting the luggage left at the storage location to the front desk or the room is included. This also includes tasks such as requesting a delivery company to deliver luggage to the accommodation facility and having it delivered to the accommodation facility, or simply having luggage left at the front desk delivered to the room.

[0039] The luggage storage information is information for delivering luggage that a facility user has left at a designated location to a specified destination. Specifically, the luggage is collected from the room or front desk and delivered to the specified destination.

[0040] The room information shown in Figure 2(A) includes items such as "room number," "guest name," "check-in date and time," and "check-out date and time," which are written and stored for each guest. Note that the "check-out date and time" is the scheduled date and time.

[0041] The parcel receipt information shown in Figure 2(B) includes items such as "order date and time," "room number," "guest name," "location information for deposit," "receipt number," "sender information," "delivery date and time," and "quantity," which are listed and stored for each order.

[0042] The luggage storage information shown in Figure 2(C) includes items such as "order date and time," "room number," "guest name," "visit date and time," "quantity," and "delivery destination information," which are listed and stored for each order.

[0043] The service server 22 receives and executes requests for collection and delivery of luggage from facility users based on the various information stored in the database of the accommodation information management server 20.

[0044] Here, luggage collection and delivery from multiple facility users often occurs during check-in and check-out times, and if requests for luggage collection and delivery, including inquiries, are concentrated, the management burden on the accommodation facility may exceed its capacity.

[0045] Therefore, in this embodiment, a service providing system 10 has been constructed that allows facility users to access accommodation services at their own timing and request collection and delivery of luggage regardless of the timing of check-in or check-out. This makes it possible to reduce the management burden on accommodation facilities and improve convenience for facility users.

[0046] The operation of this embodiment will be described below.

[0047] FIG. 3 is a flow chart showing the communication protocol executed between the front desk management device 14, the code management device 16, the guest room terminal 18, the accommodation information management server 20, the service server 22, and the smartphone 24, which constitute the service providing system 10.

[0048] (Check-in communication protocol) A facility user checks in at the front desk. During this check-in, the user's information is entered, and the information is accepted by the front desk manager 14 (step 100).

[0049] The received information is sent to the code management device 16 and the accommodation information management server 20.

[0050] When the code management device 16 receives the information (room information) about the facility user, it creates a two-dimensional code 26 corresponding to the information, which can be used as an access code when receiving services during the stay (step 102).

[0051] The two-dimensional code 26 created by the code management device 16 is sent to the guest room terminal 18 and displayed on the two-dimensional code display unit 18A (step 104).

[0052] The accommodation information management server 20 registers the information input by the facility user as accommodation information (specific information) (step 105). Here, the accommodation information is information including personal information such as the name of the facility user, and is an example of specific information.

[0053] (Communication protocol when logging in to the service during your stay) The facility user enters the designated guest room, reads the two-dimensional code 26 displayed on the two-dimensional code display unit 18A of the guest room terminal 18 installed in the guest room using the two-dimensional code reader 24A of the smartphone 24 carried by the facility user (step 106), and opens the displayed URL or the like, thereby requesting login to the accommodation service site (step 107). The login request is executed to the service server 22.

[0054] When a login request is received from the smartphone 24 of the facility user, the service server 22 checks whether the login is possible (step 110). Specifically, the room information attached to the two-dimensional code sent from the smartphone 24 at the time of the login request is notified to the accommodation information management server 20 as facility user information, and an inquiry is made about the facility user information (inquiry). The accommodation information management server 20 returns to the service server 22 the result of matching the facility user information at the time of check-in (accommodation information) associated with the room information for which the inquiry (inquiry) was made with the logged-in facility user information (step 108). The service server 22 selects the next process based on the comparison result (selection of Yes or No in step 112). In other words, the service server 22 does not directly process inquiries for facility users, but rather performs the inquiry processing by working in cooperation with the accommodation information management server 20, and the service server 22 itself does not need to hold personal information of facility users (guests).As a result, it is possible to provide services while ensuring the security of the personal information of facility users.

[0055] Next, the service server 22 determines whether the matching result in the accommodation information management server 20 is NG or OK (step 112). If the matching is NG in step 112, the service server 22 notifies the smartphone 24 that login is not permitted and that use is not permitted. Then, the smartphone 24 notifies the facility user that use is not permitted (step 114).

[0056] On the other hand, if the verification is successful, the system sets a session retention period and notifies the smartphone 24 to display the top screen 50 of the site (see FIG. 6(A)) on the smartphone 24 (step 116). This notification enables access to the accommodation service site using the smartphone 24 (step 118).

[0057] In this accessible state, as shown on the site's top screen 50 (see Figure 6(A)), you can select room service or luggage collection and delivery service (marked as "luggage") and receive the selected service.

[0058] (Communication protocol when using the service site after logging in) When an access request is made from the smartphone 24 to the service server 22 (step 120), the service server 22 checks the session (step 122). If the session check is NG, the service server 22 informs the user that they should start by logging in again by reading the two-dimensional code, and if the session check is OK, it checks whether the user can log in (step 126). Specifically, in the communication protocol at check-in, the facility user information attached to the two-dimensional code sent from the smartphone 24 at the time of the login request is transmitted to the accommodation information management server 20. Meanwhile, the accommodation information management server 20 compares the received facility user information with the stored information (accommodation information) of the facility user at the time of check-in (step 124), and transmits the comparison result to the service server 22.

[0059] Next, the service server 22 determines whether the matching result from the accommodation information management server 20 is NG or OK (step 128). If the matching is NG in step 128, the service server 22 notifies the smartphone 24 that login is not permitted and that use is not permitted. Then, the smartphone 24 notifies the facility user that use is not permitted (step 130).

[0060] On the other hand, if the verification is successful in step 128, a notification is sent to display the top screen 50 of the site (see FIG. 6(A)) on the smartphone 24 (step 132). This notification enables access to the accommodation service site using the smartphone 24 (step 134).

[0061] In this accessible state, as shown on the top screen 50 of the site, room service or luggage collection and delivery service (indicated as "baggage") can be selected, and the selected service can be received.

[0062] 4 and 5 are control flowcharts showing a service usage processing execution routine that includes the communication protocol processing of FIG. 3 and is executed by the service server 22.

[0063] In step 200 shown in FIG. 4, a site accessibility confirmation process is executed.

[0064] FIG. 5 is a flowchart showing the detailed flow of the site accessibility confirmation process in step 200 of FIG.

[0065] In step 202, it is determined whether the two-dimensional code has been read (whether the information contained in the two-dimensional code has been transmitted), and if the determination is affirmative, it is determined to be a service login during lodging, such as when the user first enters the room, and the process proceeds to step 204, where the session retention period is set, and the process proceeds to step 208.

[0066] If the determination in step 202 is negative, it is determined that the session period has already been set and that the user is using the overnight stay service site, or that there is a high possibility that the user will use the site, and the process proceeds to step 206 to determine whether the access occurred within the session period.

[0067] If the determination in step 206 is negative, the process proceeds to step 210, where a request is made to reread the two-dimensional code 26, and then this routine ends and the process returns to step 216 in FIG.

[0068] If the determination in step 206 is affirmative, the process proceeds to step 208.

[0069] In step 208, the matching with the accommodation information is confirmed. If the matching in step 208 is not successful, the process proceeds to step 212 to execute access NG processing (for example, a notice that the facility is unavailable), and if the matching is successful, the process proceeds to step 214 to execute access OK processing (for example, displaying the top screen 50 of the site as shown in FIG. 6(A)), and in either case, this routine ends and the process returns to step 216 in FIG. 4.

[0070] As shown in FIG. 4, in step 216, it is determined whether access is OK or not, and if the determination is negative, the process proceeds to step 218, where it is determined whether the reason for the negative determination is "access NG" or "need to reload the code."

[0071] If the reason for the negative determination is "access NG", the process proceeds to step 220, where the smartphone 24 displays (notifies) that the service is unavailable, and this routine ends.

[0072] If the reason for the negative determination is that "the code needs to be re-read," the process proceeds to step 222, where a message is displayed (notified) on the smartphone 24 requesting that the two-dimensional code be re-read, and this routine ends.

[0073] On the other hand, if the determination in step 216 is affirmative, the process proceeds to step 224, where the site screen (top screen 50 (see FIG. 6(A))) is displayed, and the process proceeds to step 226.

[0074] In step 226, it is determined whether or not package collection and delivery has been selected on the top screen 50.

[0075] If the determination in step 226 is negative, the process proceeds to step 228, where processing according to the selected order menu (room service, etc.) is executed, and the process proceeds to step 236.

[0076] If the determination in step 226 is affirmative, it is determined that the selected order menu is collection and delivery of luggage, and the process proceeds to step 230 to determine whether the luggage is to be picked up or dropped off.

[0077] If it is determined in step 230 that the request is to pick up luggage, the process proceeds to step 232, where the location where the luggage was left, the number of luggage pieces, the date and time of delivery, etc. are entered (see FIG. 2(B)), and the process proceeds to step 236.

[0078] If it is determined in step 230 that the baggage is being dropped off, the process proceeds to step 234, where the date and time of arrival, the pick-up location, the number of baggage items, etc. are entered (see FIG. 2(C)), and the process proceeds to step 236.

[0079] In step 236, the order menu is reserved, and then the routine proceeds to step 238, where a record is saved and the routine ends.

[0080] In the case of package collection and delivery, the copy of step 238 is saved by storing information such as that shown in Figures 2(B) and 2(C) in the database of the accommodation information management server 20. The guest may also be prompted to save the reservation information (as data or a screenshot) on their own terminal.

[0081] [Example] Hereinafter, the display form of the smartphone 24 when package collection and delivery is selected as a service during accommodation will be described with reference to FIGS.

[0082] (The flow of services during your stay based on the display on Smartphone 24)

[0083] FIG. 6(A) shows the top screen 50 that is displayed first when access to the accommodation service site is permitted, and here, either "Room Service" or "Luggage" can be selected.

[0084] When "Baggage" is tapped in the state of Fig. 6(A), a baggage-related service selection screen 52 shown in Fig. 6(B) is displayed. On this baggage-related service selection screen 52, either one of two options, "Pick up baggage" or "Deposit baggage," can be selected.

[0085] FIG. 7 shows the flow of display based on the service when "Receive package" is selected (see FIG. 7(A)) in FIG. 6(B).

[0086] As shown in FIG. 7(A), when "Pick up luggage" is tapped, a luggage deposit location selection screen 54 is displayed as shown in FIG. 7(B).

[0087] On the luggage storage location selection screen 54, one of three options can be selected: "This hotel," "Another hotel," and "Home delivery." Note that "Home delivery" includes the aforementioned location at the nearest station, but a separate option for "Nearest station" may also be generated.

[0088] Here, for example, if "This Hotel" is tapped, a package detail information screen 56 is displayed as shown in FIG. 7(C).

[0089] The luggage detail information screen 56 displays a message prompting the user to enter the necessary information and an input area for that message. Examples of messages include "Please enter the number of luggage items," "Please enter the receipt information," and "Your name." Based on this message, the facility user enters the necessary information.

[0090] A "Back" button 56A and a "Confirm" button 56B are displayed in the lower area of ​​the package detail information screen 56. To return to the previous screen, tap the "Back" button 56A, and when input is complete, tap the "Confirm" button 56B. When the "Confirm" button 56B is tapped, a confirmation information screen 58 is displayed, as shown in FIG. 7(D).

[0091] On the confirmation information screen 58, the information at the time of check-in and the information entered on the baggage detail information screen 56 of FIG. 7(C) are displayed for each item.

[0092] For example, confirmation items may include "Pick up luggage in your room," "Room number 1234," "Name AAA," "Pick-up date and time 11 / 30, 15:30-15:45," and "Number of luggage 2."

[0093] A "Back" button 58A and a "Confirm" button 58B are displayed in the lower area of ​​the confirmation information screen 58. To return to the previous screen, tap the "Back" button 58A, and when input is complete, tap the "Confirm" button 58B. Tapping the "Confirm" button 58B ends the package collection process.

[0094] FIG. 8 shows the flow of display based on the service when "Check in luggage" is selected (see FIG. 8(A)) and tapped in FIG. 6(B).

[0095] As shown in FIG. 8(A), when "Check in luggage" is tapped, a luggage detail information screen 60 is displayed as shown in FIG. 8(B).

[0096] The package detail information screen 60 displays a message prompting the user to enter the necessary information and an input area for that message. An example of the message is "Please specify the date and time of your visit." Based on this message, the facility user enters the necessary information.

[0097] A "Back" button 60A and a "Confirm" button 60B are displayed in the lower area of ​​the package detail information screen 60. To return to the previous screen, tap the "Back" button 60A, and when input is complete, tap the "Confirm" button 60B. When the "Confirm" button 60B is tapped, a package pick-up location selection screen 62 is displayed, as shown in FIG. 8(C).

[0098] On the baggage collection location selection screen 62, one of four options can be selected: "XX Center," "Other Hotel," "Delivery Counter," and "△○ Area."

[0099] Here, for example, if "Delivery Counter" is tapped, a package number information screen 64 is displayed as shown in FIG. 8(D).

[0100] The baggage number information screen 64 displays a message prompting the user to enter the necessary information and an input area for that message. An example of a message is "Please enter the number of baggage items." Based on this message, the facility user enters the necessary information.

[0101] A "Back" button 64A and a "Confirm" button 64B are displayed in the lower area of ​​the baggage number information screen 64. To return to the previous screen, tap the "Back" button 64A, and when input is complete, tap the "Confirm" button 64B. When the "Confirm" button 64B is tapped, a confirmation information screen 66 is displayed, as shown in FIG. 8(E).

[0102] The confirmation information screen 66 displays the information entered at check-in and on each screen of Figures 8(B) to (D) (baggage detail information screen 60, baggage collection location selection screen 62, and baggage number information screen 64) for each item.

[0103] For example, confirmation items may include "Leave luggage in room," "Room number 1235," "Name: BBB," "Pick-up date and time: 12 / 01, 10:00-10:15," "Delivery destination: Delivery counter," and "Number of luggage: 2."

[0104] A "Back" button 66A and a "Confirm" button 66B are displayed in the lower area of ​​the confirmation information screen 66. To return to the previous screen, tap the "Back" button 66A, and when input is complete, tap the "Confirm" button 66B. Tapping the "Confirm" button 66B ends the package collection process.

[0105] FIG. 9 shows an accommodation facility information screen 68 managed by the service server 22, in which each order is stored in card format, and the details of each order can be viewed, for example, on one screen.

[0106] At the bottom of the accommodation facility information screen 68, a "First Screen" button 68A, a "Previous Screen" button 68B, a "Next Screen" button 68C, and a "Last Screen" button 68D are displayed, and tapping any of these buttons allows the user to switch between displayed cards. The screen may also be equipped with a sorting function, a multiple split screen function, etc.

[0107] As described above, in the overnight service of this embodiment, a facility user (guest) can receive room service and luggage collection and delivery services by reading the two-dimensional code 26 displayed on the guest room terminal installed in the guest room with the smartphone 24 carried by the facility user and accessing the overnight service site. In particular, the service providing system 10 according to this embodiment provides overnight services, including luggage collection and delivery, to facility users at accommodation facilities such as hotels.

[0108] In other words, regardless of the check-in and check-out times when luggage collection and delivery are concentrated, facility users can access the accommodation service and request luggage collection and delivery at their own convenience. This reduces the management burden on accommodation facilities and improves convenience for facility users.

[0109] Furthermore, by separating the accommodation information management server 20, which holds personal information, from the service server 22, which provides the service, the service server 22 can provide the service without holding personal information. In other words, convenience can be improved while ensuring the security of the personal information of facility users (guests). [Explanation of symbols]

[0110] 10 Service provision system 12 System Network 14 Front management device 16. Code management device 18 Guest room terminal 18A Two-dimensional code display section 20 Accommodation information management server (management device, matching unit) 22 Service server (information processing device) 22A Reception 22B Inquiry section 22C Processing section 24 Smartphone 24A Code reader 26 QR Code 50 Top screen 52 Baggage-related service selection screen 54 Luggage storage location selection screen 56 Package details screen 56A "Back" button 56B "Confirm" button 58 Confirmation Information Screen 58A "Back" button 58B "Confirm" button 60 Package details screen 60A "Back" button 60B "Confirm" button 62 Baggage collection location selection screen 64 Baggage Count Information Screen 64A "Back" button 64B "Confirm" button 66 Confirmation Information Screen 66A "Back" button 66B "Confirm" button 68 Accommodation information screen 68A "Top screen" button 68B "Previous screen" button 68C "Next Screen" button 68D "Final Screen" button

Claims

1. A service providing system including: an information processing device that manages a site that provides accommodation services, including at least a luggage collection and delivery service, to facility users at accommodation facilities; and a management device that has identification information that can identify the facility users, The management device a verification unit that, in response to a notification from the information processing device, verifies whether a person requesting login to the accommodation service site matches the facility user using the specific information; The information processing device includes: a reception unit that receives a login request to the site from the facility user; a query unit that, when receiving the login request, notifies the management device of a verification request made by the verification unit; a processing unit that allows the login requester to access the site when the matching is determined by the matching unit; A service provision system having the above.

2. the inquiry unit notifies the management device of the room information acquired at the time of the login request, including the room information in the verification request, thereby inquiring about verification of the room information with accommodation information at the time of check-in based on the room information; 2. The service providing system according to claim 1, wherein the collation unit notifies the information processing device of the result of the collation performed by the management device as a reply to the inquiry from the inquiry unit.

3. The service providing system according to claim 1 , further comprising a generating unit that generates code information for requesting the facility user who has checked in to the accommodation facility to log in to the site.

4. 4. The service providing system according to claim 3, wherein the code information is displayed on a terminal device provided in a room where the facility user is staying.

5. the processing unit sets a retention time during which the site can be accessed when the site is accessed, the query unit notifies the management device of a matching request from the matching unit when the reception unit receives an access to the site after the retention time has elapsed; 2. The service providing system according to claim 1, wherein the processing unit resumes access to the site by the login requester when the matching is determined by the matching unit.

6. the management device stores information about the facility user and information about a facility usage period; the login request includes information about the facility user and information about a facility usage period; 2. The service providing system according to claim 1, wherein the inquiry unit includes information about the facility user and information about a facility usage period included in the login request in the verification request and sends the request to the management device.

7. A service providing system as described in claim 1, wherein if the login requester reserves a stay service on the site and the time of provision of the stay service is after the expiration of the retention time on the site, the login requester is notified that information regarding the reservation will be retained.

Images