Automatic sales system and automatic sales program

Abstract

To provide an automatic sales system and program for performing sales by auto-calling and promoting an application through a transmission of a message addressed to a mobile phone number.SOLUTION: An automatic sales system 1 comprises: an automatic voice transmission section 11 which automatically originates a telephone call to a mobile phone number of a user; an input screen generation section 12 which generates an input screen for the user to input information and transmit the information to a server; a URL generation section 13 which generates a URL for displaying the input screen; a mobile phone number addressed message transmission section 14 which transmits a mobile phone number addressed message including the URL; a user information recording section 15 by which, when the user accesses the URL and accesses the input screen, the information is recorded together with the time in which the user performs the access; and a fixed time elapsed mobile phone number addressed message transmission section 16 by which, in a case where information is not inputted to the input screen and is not transmitted for a fixed time or longer after the user accesses the input screen, a message is automatically transmitted to the mobile phone number of the user.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] This technology automatically calls the user's mobile phone number and, in response to a specific voice or DTMF signal during the call, sends a message to the mobile phone number containing a URL for entering information, encouraging the customer to apply. [Background technology]

[0002] In recent years, an increasing number of companies are using automated sales methods using auto-calls. One method is to automatically call the user's mobile phone number and send an SMS in response to a specific DTMF signal during the call. This allows for efficient sales to a large number of customers.

[0003] With this type of automated telephone sales, even if you send an application entry screen via SMS, it can be difficult to get people to apply. The challenge is to communicate effectively to get people to apply.

[0004] The following technologies are known for systems that send SMS with URLs and tally the results. Patent Document 1 discloses a system that sends a different URL to each customer in an email newsletter and tallys up whether the link was clicked to determine which customer clicked. Patent Document 2 discloses a system that sends SMS with a questionnaire entry screen. [Prior art documents] [Patent documents]

[0005] [Patent Document 1] Japanese Patent Application Laid-Open No. 2006-277661 [Patent Document 2] Japanese Patent Application Laid-Open No. 2005-50114 [Patent Document 3] Japanese Patent Application Laid-Open No. 2007-65827 Summary of the Invention [Problem to be solved by the invention]

[0006] However, these do not include measures for people who access the input screen but do not respond.

[0007] Furthermore, Patent Document 3 discloses a technology for a schedule adjustment system that sends a URL for schedule adjustment via email and sends a warning to users who do not respond to the schedule adjustment request within a certain period of time. However, this technology sends warnings to users who have not accessed the URL for schedule adjustment, and if this technology is applied to sales that send SMS to many customers, there will be too many targets for warnings, which can result in excessive costs for sending the warnings, or it can damage the impression of many customers.

[0008] The present invention aims to perform automated sales by auto-calling, sending a message to a mobile phone number in response to a specific voice or DTMF signal during a call, and further to access an input screen and encourage customers who do not apply after a certain period of time has passed to apply by sending a message to the mobile phone number or notifying an operator. [Means for solving the problem]

[0009] The automated sales system of the present invention comprises: an automatic voice calling unit that automatically calls two or more users' mobile phone numbers; an input screen generation unit that generates an input screen for a user to input information and transmit it to a server; a URL generating unit that generates a URL for displaying the input screen and that includes information for identifying the user's mobile phone number; a mobile phone number message sending unit that sends a message including the URL to the mobile phone number in response to a specific voice or DTMF signal during a call with the user; a user information recording unit that, when a user accesses the URL and accesses the input screen, identifies the user's mobile phone number from the URL and records the number together with the time of access; a unit for sending a message to a mobile phone number after a certain time has elapsed, which automatically sends a message to the mobile phone number of the user when the user does not input and send information on the input screen for a certain time or more after accessing the input screen; The present invention is characterized by comprising:

[0010] According to this feature, the system automatically makes a call, responds to a specific voice or DTMF signal during the call and sends a message to the mobile phone number, and if the input screen is not sent for a certain period of time after accessing the input screen, the system automatically sends a message to the user's mobile phone number.

[0011] Unlike the technology of Patent Document 3, by sending messages to mobile phone numbers only to customers who access the input screen, the cost of sending messages to mobile phone numbers can be reduced.

[0012] The automated sales system of the present invention comprises: an operator standby state storage unit that stores an operator standby state; an operator notification unit after a certain time has elapsed that notifies an operator if the operator standby status storage unit stores the status of an operator standby state when the user does not input and transmit information for a certain time or more after accessing the input screen, instead of the message transmission unit after a certain time has elapsed, and that sends a message to the user addressed to a mobile phone number if the operator standby status storage unit does not store the status of an operator standby state The present invention is characterized by comprising:

[0013] This feature allows a standby operator to quickly contact the user, and also reduces the cost of sending messages to mobile phone numbers by sending messages to mobile phone numbers only when there is no standby operator.

[0014] The automated sales system of the present invention comprises: an automatic voice calling unit that automatically calls the user after a certain period of time has elapsed if the user does not access the input screen for a certain period of time or more after the mobile phone number message sending unit has sent the message to the mobile phone number; The present invention is characterized by comprising:

[0015] According to this feature, if the user does not access the input screen for a certain period of time after sending a message to the user's mobile phone number, the system can automatically call the user.

[0016] The automatic sales program of the present invention comprises: an automated voice call process for automatically calling two or more users' mobile phone numbers; an input screen generation process for generating an input screen for a user to input information and transmit it to a server; a URL generation process for generating a URL for displaying the input screen, the URL including information for identifying the user's mobile phone number; A mobile phone number message sending process that sends a message including the URL to the mobile phone number in response to a specific voice or DTMF signal during a call with the user; a user information recording process for identifying the user's mobile phone number from the URL when the user accesses the input screen and recording the number together with the time of access; The system is characterized by including a process for sending a message to a mobile phone number after a certain time has elapsed, which automatically sends a message to the mobile phone number of the user if the user does not input and send information on the input screen for a certain time or more after accessing the input screen.

[0017] According to this feature, the computer can be operated as an automated sales program. [Effects of the Invention]

[0018] The present invention provides an automated sales system and an automated sales program that enables a computer to function as an automated sales system, which performs automated sales via auto-call, sends a message to a mobile phone number in response to a specific voice or DTMF signal during a call, and further enables access to an input screen, and for customers who do not submit an application after a certain period of time, encourages them to apply by sending a message to the mobile phone number or notifying an operator. [Brief explanation of the drawings]

[0019] [Figure 1] FIG. 1 is a diagram showing the configuration of an automated sales system 1 in the first embodiment. [Figure 2] FIG. 2 is a diagram showing an example of the input screen generated by the input screen generating unit 12. As shown in FIG. [Figure 3] FIG. 3 is a diagram showing an example of a message addressed to a mobile phone number sent by the mobile phone number message sending unit 14. As shown in FIG. [Figure 4] FIG. 4 is a diagram showing information recorded by the user information recording unit 15. As shown in FIG. [Figure 5] FIG. 5 is a flowchart showing the flow up to when the mobile phone number message sending unit 16 sends a message to a mobile phone number after a certain time has elapsed. [Figure 6] FIG. 6 is a diagram showing the configuration of the automated sales system 1 in the second embodiment. [Figure 7] FIG. 7 is a diagram showing the operator standby information stored in the operator standby state storage unit 111. As shown in FIG. [Figure 8] FIG. 8 is a flowchart showing the flow of the decision made by the operator notification unit 112 after a certain period of time has elapsed. DETAILED DESCRIPTION OF THE INVENTION

[0020] Hereinafter, examples of the first embodiment of the present invention will be described. (Example: First embodiment)

[0021] FIG. 1 is a diagram showing the configuration of an automated sales system 1 in the first embodiment.

[0022] The automated sales system 1 is connected to a user terminal, a customer terminal 2, and a customer terminal 3 via a communication network.

[0023] The communication network may be a telephone network, a dedicated line, a LAN (Local Area Network), the Internet, or a combination of these.

[0024] The automated sales system 1 includes an automated voice transmission unit 11, an input screen generation unit 12, a URL generation unit 13, The system includes a mobile phone number message sending unit 14, a user information recording unit 15, and a mobile phone number message sending unit 16 after a certain period of time has elapsed.

[0025] Each component of the automatic sales system 1 (automatic voice transmission unit 11, input screen generation unit 12, URL generation unit 13, mobile phone number message transmission unit 14, user information recording unit 15, mobile phone number message transmission unit 16 after a certain time has elapsed) ) may be located in physically separate locations.

[0026] The automatic voice calling unit 11 automatically calls two or more users' mobile phone numbers.

[0027] The input screen generating unit 12 generates an input screen for the user to input information and send it to the server.

[0028] The URL generating unit 13 generates a URL for displaying the input screen, which also includes information for identifying the mobile phone number of the user.

[0029] The mobile phone number message sending unit 14 responds to a specific voice or DTMF signal during a call with the user and sends a message including the URL to the mobile phone number.

[0030] When a user accesses the URL and accesses the input screen, the user information recording unit 15 identifies the mobile phone number of the user from the URL and records it together with the time of access.

[0031] After a certain time has passed, a mobile phone number message sending unit 16 automatically sends a message to the mobile phone number of the user if the user does not input and send information on the input screen for a certain time or more after accessing the input screen. (First embodiment: automatic call, sending a message including a URL to a mobile phone number, and sending a message to a mobile phone number after a certain period of time has passed)

[0032] Below, an example of the process of automatic telephone call by the automatic sales system 1, sending a message including a URL to a mobile phone number, and sending a message to the mobile phone number after a certain time has passed will be shown.

[0033] The automated voice calling unit 11 automatically calls the user's mobile phone number "09012345678" and says "This is the support center of XX Company. If you would like to use our services, please answer "Yes." Or, press 1 on the dial."

[0034] FIG. 2 is a diagram showing an example of the input screen generated by the input screen generating unit 12. As shown in FIG.

[0035] The input screen generation unit 12 generates an input screen for a user to input information and send it to the server. Complete.

[0036] The URL generation unit 13 generates the URL "https: / / forms / d / e / 1FAIpQLSqmgoUA / viewform?usp=sf_link", which is a URL for displaying the input screen and which also incorporates information for identifying the user's mobile phone number.

[0037] FIG. 3 is a diagram showing a message addressed to a mobile phone number sent by the mobile phone number message sending unit 14. As shown in FIG.

[0038] The mobile phone number message sending unit 14 responds to the voice "Yes" or DTMF signal "1" during a call with the user and sends a message to the mobile phone number including the URL "https: / / forms / d / e / 1FAIpQLSqmgoUA / viewform?usp=sf_link" saying "Please respond using the input screen below. https: / / forms / d / e / 1FAIpQLSqmgoUA / viewform?usp=sf_link".

[0039] FIG. 4 is a diagram showing information recorded by the user information recording unit 15. As shown in FIG.

[0040] When a user accesses the URL and accesses the input screen, the user information recording unit 15 identifies the user's mobile phone number "09012345678" from the URL and records it together with the time of access "2023 / 01 / 01 15:00:00".

[0041] FIG. 5 is a flowchart showing the flow up to when the mobile phone number message sending unit 16 sends a message to a mobile phone number after a certain time has elapsed.

[0042] If the user does not enter or send information on the input screen for a certain period of time or more after accessing the input screen, the mobile phone number message sending unit 16 will automatically send a message to the mobile phone number of the user "09012345678" that reads "This will be sent to those who have not responded to the URL. Please respond via the input screen below. https: / / forms / d / e / 1FAIpQLSqmgoUA / viewform?usp=sf_link".

[0043] This embodiment may be modified to include a function to call back after a certain period of time has elapsed if the call does not connect.

[0044] Furthermore, this embodiment may be modified so that when the input screen is accessed multiple times, the user information recording unit 15 records only the first access.

[0045] An example of the second embodiment of the present invention will be described below. (Example: Second embodiment)

[0046] FIG. 6 is a diagram showing the configuration of the automated sales system 1 in the second embodiment.

[0047] The communication network may be a telephone network, a dedicated line, a LAN (Local Area Network), the Internet, or a combination of these.

[0048] The automated sales system 1 includes an automatic voice calling unit 11, an input screen generating unit 12, a URL generating unit 13, a mobile phone number message sending unit 14, a user information recording unit 15, an operator standby status holding unit 111, an operator notification unit 112 after a certain period of time has elapsed, and an automatic voice calling unit 113 after a certain period of time has elapsed.

[0049] The devices that perform processing corresponding to each component of the automated sales system 1 (automatic voice calling unit 11, input screen generating unit 12, URL generating unit 13, mobile phone number message sending unit 14, user information recording unit 15, operator standby status holding unit 111, operator notification unit after a certain period of time 112, automatic voice calling unit after a certain period of time 113) may be located in physically separate locations.

[0050] The operator standby state storage unit 111 stores the standby state of the operator.

[0051] After a certain period of time has elapsed, the operator notification unit 112 replaces the mobile phone number message sending unit and notifies the operator if the operator standby status storage unit holds that the operator is on standby when the user does not input and send information for a certain period of time or more after accessing the input screen, or sends a message to the user's mobile phone number if the operator standby status storage unit does not hold that the operator is on standby. (Second embodiment: Notification to operator after a certain time has elapsed)

[0052] An example of the process performed by the automated sales system 1 when notifying an operator after a certain period of time has elapsed will be described below.

[0053] 7 is a diagram showing the operator standby information stored in the operator standby state storage unit 111. The operator standby state storage unit 111 stores the standby state of operator "A" as "standby."

[0054] FIG. 8 is a flowchart showing the flow of the decision made by the operator notification unit 112 after a certain period of time has elapsed.

[0055] If the user does not enter and submit information for a certain period of time after accessing the input screen, the operator notification unit 112 notifies the operator, "Please contact 09012345678," if the operator is "on standby" in the operator standby status storage unit 111, and if the operator is not "on standby" in the operator standby status storage unit 111 ("away" is displayed), the operator notification unit 112 sends a mobile phone message to the user, destination number "09012345678," saying "This will be sent to those who have not responded to the URL. Please apply via the input screen below. https: / / forms / d / e / 1FAIpQLSqmgoUA / viewform?usp=sf_link."

[0056] This embodiment may be modified so that after a certain period of time has passed, the operator notification unit 112 both sends a message to the user's mobile phone number and notifies the operator. (Second embodiment: Automatic voice call after a certain time has passed)

[0057] An example of processing when the automated sales system 1 makes an automated voice call after a certain period of time has elapsed will be described below.

[0058] After a certain time has passed, an automatic voice calling part 113 automatically calls the user's mobile phone number "09012345678" if the user does not access the input screen for a certain time or more after the mobile phone number message sending part 14 sends the message to the mobile phone number.

[0059] This embodiment may be modified so that if an operator is on standby, the call is connected to the operator when the call is connected to the user, and if there is no operator on standby, an automated voice message is played when the call is connected. [Industrial Applicability]

[0060] The present invention is an automated sales system and an automated sales program that enables a computer to function as an automated sales system, which performs automated sales via auto-call, sends a message to a mobile phone number in response to a specific voice or DTMF signal during a call, and further enables customers who access an input screen and do not submit an application after a certain period of time to be prompted to apply by sending a message to the mobile phone number or notifying an operator. It can be used by companies that conduct automated sales via telephone. [Explanation of symbols]

[0061] 1. Automated sales system 11 Automatic voice call unit 12 Input screen generation unit 13 URL generation section 14. Message sending section to mobile phone number 15 User Information Recording Section 16. Message sending section to mobile phone number after a certain time has elapsed 111 Operator standby state holding unit 112 Operator notification section after a certain period of time has elapsed 113 Automatic voice call after a certain time has elapsed 2. User terminal 3. Customer terminal

Claims

1. an automatic voice calling unit that automatically calls two or more mobile phone numbers of users; an input screen generation unit that generates an input screen for a user to input information and transmit it to a server; a URL generating unit that generates a URL for displaying the input screen and that incorporates information for identifying the user's mobile phone number; a mobile phone number message sending unit that sends a message including the URL to the mobile phone number in response to a specific voice or a specific DTMF signal during a call with the user; a user information recording unit that, when a user accesses the URL and accesses the input screen, identifies the user's mobile phone number from the URL and records it together with the time of access; a unit for sending a message to a mobile phone number after a certain time has elapsed, which automatically sends a message to the mobile phone number of the user when the user does not input and send information on the input screen for a certain time or more after accessing the input screen; An automated sales system comprising:

2. an operator standby state storage unit that stores an operator standby state; After a certain period of time has passed, instead of sending a message to a mobile phone number, an operator notification unit that notifies an operator if the operator standby status holding unit holds that an operator is on standby when the user does not input and transmit information for a certain period of time or more after accessing the input screen, and that sends a message to the user addressed to a mobile phone number if the operator standby status holding unit does not hold that an operator is on standby; The automated sales system according to claim 1, further comprising:

3. an automatic voice calling unit that automatically calls the user after a certain time has elapsed if the user does not access the input screen for a certain time or more after the mobile phone number message sending unit has sent the message to the mobile phone number; The automatic sales system according to claim 1 or 2, further comprising:

4. an automatic voice calling process for automatically calling two or more users' mobile phone numbers; an input screen generation process for generating an input screen for a user to input information and transmit it to a server; a URL generation process for generating a URL for displaying the input screen, the URL including information for identifying the user's mobile phone number; A mobile phone number message sending process that sends a message including the URL to the mobile phone number in response to a specific voice or a specific DTMF signal during a call with the user; a user information recording process for identifying the user's mobile phone number from the URL when the user accesses the input screen and recording the number together with the time of access; A process for automatically sending a message to a mobile phone number of a user after a certain period of time has elapsed, in the event that the user does not input and send information on the input screen for a certain period of time or more after accessing the input screen. An automatic sales program comprising:

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